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Beyond the Service: How to Add Value to Client Connections
75 Plays1 month ago
In this episode of Beyond Esthetics, Tiffanie Orr dives into the power of empathy and human connection in the beauty industry. Through a heartfelt story about her father-in-law’s experience with two veterinarians, she illustrates how genuine care fosters loyalty and trust. Tiffanie challenges professionals to go beyond the transactional and focus on adding value to every client interaction. She shares insights on balancing busy schedules while maintaining personal connections, the importance of clear communication, and how Jessica’s retail masterclass transformed her team’s approach to sales. Plus, she introduces her Brazilian wax masterclass, designed to elevate intimate waxing training for estheticians. Tune in for valuable takeaways on enhancing client relationships and growing your business with purpose!
Follow us @beyondestheticspodcast @sweetcheeksuniversity @sweetcheekswaxingskincare @the_esthi_coach.
⭐ Please rate and review the show, and DM us your ideas for new episode topics!
📲 Access the Brazilian Wax Masterclass Online Course at sweetcheeksuniversity.com.
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Transcript
Introduction and Purpose
00:00:07
Speaker
Hi guys, welcome to the Beyond Aesthetics podcast. This is Tiffany Orr, owner of Sweet Cheeks Waxing and Skincare. I'm a licensed esthetician.
00:00:18
Speaker
And then I also am the owner of Sweet Cheeks University, where I offer continuing education and coaching and my mentorship for estheticians and beauty professionals across the country.
00:00:31
Speaker
And I'm riding solo today. This is gonna be like the quickest course episode ever. This is just a little quickie that we're dropping for you. Um, because I have something on my heart that I want to share and I'm really, I'm really happy and grateful to be here.
00:00:47
Speaker
Um, I just said ah little prayer before I hopped on this, this recording, um and my prayer, I'm going to share it with you here because I think that's important and powerful to to know that,
00:01:02
Speaker
um that I still get nervous, even though i um you know, do feel confident in in my abilities and what I have to share and the experience I have under my belt, i still do get nervous.
Empowering Beauty Professionals
00:01:15
Speaker
And I just was thinking that I'm just so grateful for this platform and for Jessica and for our beyond aesthetics community and for this office space that I have all to myself to be able to even record these episodes and to, I'm just like deeply grateful that I feel in such alignment with my calling and my purpose. And that, that calling is truly deep in my heart and on a soul level,
00:01:48
Speaker
um to help empower beauty professionals everywhere to be able to accomplish everything that they have in their heart and in their deepest, wildest dreams and to bring that like to fruition and to be able to create this absolutely beautiful career that you love doing and that it doesn't feel like work and it makes you money and it allows you to um have the schedule and the freedom to live the life that you want.
00:02:20
Speaker
and And, so that's really where, where this passion comes from. And I'm just so, so grateful to be here. So little, little spiel there, a little tangent, but a little glimpse inside my, my heart, um, feeling so grateful to be
Adding Value to Client Relationships
00:02:36
Speaker
here. Um, so today's episode, what I have to share on my heart is about how you can add some value to your client relationships, to the um experience that you create for your clients in your aesthetics practice or in your beauty practice.
00:02:57
Speaker
um And this question is actually prompted by a coaching client of Jessica and I's last week. She asked this question and she asked if we would talk about it on the podcast.
00:03:08
Speaker
And Jessica and I do intend to record like a full episode on this topic alone because this is such a valuable, really important conversation to have. And I know that Jess has so many valuable things to add to this conversation.
00:03:25
Speaker
i this is so this is just gonna be like, We're going to peek inside and then just have a couple of things to share on my heart. And then we'll, we'll bring you that full episode here really quickly, really shortly. Um, so shout out to our coaching client. If you're listening, this is for you.
00:03:42
Speaker
Um, I want to share a story really quickly. This is going to tie in to how you can add value to your client relationships and the experience you create for your client.
Story of Benson and the Vets
00:03:51
Speaker
But I want to share this story.
00:03:53
Speaker
So recently my father-in-law, has this five-year-old dog that's been like the healthiest, most beautiful um lab ever. And the lab's name is Benson. And he recently got sick the last couple months, like five years old, if in his absolute prime, and then like went downhill overnight and um kind of thought, took him to the vet several times, thought it was cancer, did lots of tests,
00:04:25
Speaker
He lost weight rapidly. He was weak. He couldn't get up. He, it was just so incredibly sad and very confusing to watch. And, um, he took him to the vet that he had always taken him to, which happens to be my vet for our lab, Ruby as well.
00:04:43
Speaker
And, um, you know, she, she ran some tests and kind of gave her, her, her best advice and just said, I don't really know what it is. And, um, sent him back home and,
00:04:55
Speaker
Um, it was very like transactional. There was nothing wrong with that experience. She did her very best, but it was just very like, huh? How weird? I don't know. Keep an eye on him, bring him back in. If it gets worse like that. So cover really surface level. and in that his heart, he just felt like there was something more. He kind of felt brushed off. Um, obviously he loves his dog and he was really, really worried about his dog and the dog wasn't getting better. And he was kind of left with no answers. And so he ended up taking Benson other vet that we have in town.
00:05:32
Speaker
And right away, this other vet made it my father-in-law feel seen and heard and understood in his confusion and his worry and his stress on not knowing what to do for his very sick dog who was healthy, like, you know, the week before.
00:05:54
Speaker
and was um more than happy to to to do what it took. She went above and beyond. And so Benson got sick in like December and here we are February. So this has been like a couple months of just this like up and down emotional rollercoaster of him getting a little bit better and then getting sick again and then going downhill. And we're a very close family and that we all obviously like,
00:06:23
Speaker
love our animals they're like family to us and so it's been like really hard on our family as a whole and on my kids and we've all been stressed and worried and praying for benson and worried about you know their papa because he's been so stressed so it's been very emotional um and so the point of my story is this second bet that my father-in-law took benson to really like took the time to sit and talk with my father-in-law and ask questions and to listen to him talk about his sick dog and what he's been going through. And she, like I can't even say it enough. I can't even say it, put it into words. How
00:07:12
Speaker
understood she allowed him to feel by just creating the space and the time. And mind you, this second bet, the the business is chaos. And I'm just going to throw that out there.
00:07:26
Speaker
It is chaos. And I've known about this bet for years. I've lived in this town almost my whole life. And I've always like shame on me. And I'm going to be fully honest. I've always judged this second bet because I've always only seen glimpses of it and looked at it from an outside appearance appearance from a distance because it is chaos.
00:07:49
Speaker
And you walk into, I've been into that space and you walk in there and there is just like, like mass chaos. I can't even it into words. There are people and animals and you know, it's a vet's office, so it's smelly and it's not clean. It's a very club cluttered. And, and so again, shame on me. I always judged this place off of the chaos that I, recognized and noticed without understanding who the people are behind the business and like getting to know how they operate and
00:08:26
Speaker
After these last couple months of dealing with this sick dog and spending lots of time at this second vet with my father-in-law or, you know, picking, taking Benson to the vet when he couldn't take him and, you know, picking up medication and stuff like that.
00:08:41
Speaker
Every single time that I went there in um support of Benson over the last couple months, the staff from the vet herself all the way down to the the people that clean the kennels, like truly...
00:08:56
Speaker
knew who I was for one. And I'm such a secondary character in this story because it's not even my dog. It's my father-in-law's dog knew who I was, knew who I was there for knew exactly what I was coming for. it was, i like was able to see with like brand new eyes, what an amazing business is and what an amazing experience that this vet in particular is able to create for her clients.
00:09:27
Speaker
And I know this has nothing to do with its aesthetics or the beauty industry at all. And I'm just sharing this because my, I've been able to relate this particular experience we've had with this vet over the last couple of months in comparison to the vet that I've always gone to in town. And again, like my experience with the vet I've always gone to has been very transactional and there's nothing wrong with this first vet. She's a wonderful vet too. She has a very thriving business.
00:09:55
Speaker
It's just very surface level. And after this new experience, I have just like, my heart is so full for this vet. And unfortunately we had to put Benson down on Sunday and it was so sad. And she came in on her day off.
00:10:12
Speaker
I think she works like around the clock. She, was so kind and spent two hours with my father-in-law just waiting for him to be ready. And I'm sure she had other things to do.
00:10:24
Speaker
And she, her kindness with animals in itself is so valuable. And her kindness with the people who own these animals and love these animals goes so far and beyond. And My heart is just like so grateful for her and being able to hold the space for that very hard and traumatic experience, because I know like that wouldn't have been the same experience if my father-in-law had stayed at the other vet.
00:11:00
Speaker
And it's just like, I have so much love for her and it's made me realize that that is how you add value to your client relationships.
Building Human Connections
00:11:11
Speaker
you can um You can create everything perfect for your business on the outside. It can be polished and beautiful and you can have all of the systems in place and the policies and the right products. And you know from start to finish, just you know the aesthetic, everything that matters too, i it it does.
00:11:33
Speaker
That's not why people choose to come to you. And that's not why people choose to stay. And let me say that may be why somebody chooses to come to you because of the out outward appearance. Uh, that's not going to be why they choose to stay with you though.
00:11:48
Speaker
They're going to choose to stay with you and they're going to read book with you and they're going to spend their time, energy, and money with you when they feel seen, when they feel valued, when you as ah professional holds that space for your clients in whatever way they need you to. And that is how you add value to your client relationships.
00:12:11
Speaker
And that's how you nurture those client relationships is you like put in this extra work. That's so energetic, so full of love and understanding that our clients are human and they crave just like you do, just like I do, we crave human connection. And really at the end of the day, as a human, all we want is to feel valued and feel seen and feel heard and feel loved and feel cared for and feel nurtured.
00:12:49
Speaker
And so my advice to you is if you're wondering how can you add value to your client relationships, how can you pour into your clients that you have and nurture those relationships, keep those relationships? Because let me remind you, we do not own our clients.
00:13:07
Speaker
And I know like, yeah, you're like, yeah, of course we don't. I think for some who's been in it for a while and has these regular clients, there tends to be this, there tends to be some complacency that rises to the surface when you're just like, yeah, and my books are generally pretty full where I want them.
00:13:30
Speaker
I have my clients generally rebook. I'm making, you know, decent money. I'm like hitting that sweet spot. And some of those like little things that really matter that maybe you put in that extra effort in the beginning can tend to fall away because we get comfortable and because we don't have to work as hard like we did at the beginning when we were really, you know, hustling for those clients and trying really hard to fill our books and bending over a little bit backwards for our clientele because we were thirsty and we were hungry and it, you know, we were just in that beginning stages.
00:14:09
Speaker
So if you're in that place where you're a little bit comfortable, my challenge to you is to really look at how your how the experience you're creating for your clients is and be really honest with yourself.
00:14:26
Speaker
Remove yourself from the situation, like pick yourself up and put yourself over here. And um you know look at it from an outsider's perspective. And if you were your own client, How would you want to be treated? How would you want the experience to be?
00:14:43
Speaker
How would you want your esthetician or your hairstylist or your lash artist or your even spray tan artist or your waxer? How would you want her to approach you? And how would you want the conversations to go when you were in her treatment room? And so I think that's just something that we should do all the time. Anyways, we kind of need to audit our own business and our own practice and the services and treatments and experience that we're creating for our clients. Because i think it's, it is a very human thing to get very comfortable and to get a little bit complacent because we're, we're, we're in it and we're doing it and we're doing the work.
00:15:24
Speaker
And we kind of like have our nose down and we're hyper-focused we need to, in a sense, like get back in the clouds a little bit. And, um, like, you know, it's like, I have to remind myself when I'm like out in the mountains or in the woods and say, I'm like driving or our family does a lot of motorcycle riding and snowmobiling. And so like when I'm on a bike, I get so hyper-focused on the road and the trail that I forget to look at the scenery. And I forget to take it in. and so I have to like remind myself to look up and take pause and to like notice how the breeze feels on my skin and how the sun is shining and like the trees are, you know, blowing and just those little things. So I hope this is making sense. I don't know. I could be talking gibberish right now.
00:16:21
Speaker
Um, But take an audit on your current practice from a whole.
Evaluating Client Experiences
00:16:29
Speaker
And if you really want to add extra value to your client experience and to your relationships with your clients, you really do have to like be able to allow them talk or cry or talk
00:16:44
Speaker
to show up and talk or cry or not talk at all or spend the extra 10 minutes to tell you about their kids or their pets or their vacation or just like be there for them.
00:17:05
Speaker
There is so many beautiful things about being an esthetician or beauty professional because we have very close-knit. relationships with our clients and it becomes like so many of my clients feel like family and very close friends and I care so much about them.
00:17:20
Speaker
And so i think being able to like hold the space for them to, yes, it's still a professional relationship and we have boundaries and we have, and we had, we need, it's absolutely must to honor our own boundaries and theirs as well.
00:17:35
Speaker
And there's still like some, ah so much space for human connection. And i think like what I've been a little bit sad lately because I've been thinking how like busy life has gotten.
00:17:49
Speaker
And when I think back to COVID in particular, to be quite honest, like that forced the whole, obviously the whole world to like slow down. And it was such like, ah such a weird time and such a hard time.
00:18:01
Speaker
And it was such a beautiful time because so many things came to the surface or so much time came to the surface that we didn't have before. We were able to be home.
00:18:13
Speaker
We were able to um really like connect because we were all going through it at the same time. And then now like five years later, we're busier than ever. i actually had coffee with a friend yesterday morning and we had this conversation.
00:18:29
Speaker
And her and i um used to see each other so regularly. and then the last like three or four months, like life has gotten busy and we've canceled a couple of times and haven't made the time. And then we were like talking about it. And I was like, I'm really sad because we just like myself included, time is going so fast. And we all ah are just kind of like on, or at least this is how I feel.
00:18:54
Speaker
A lot of us are just on autopilot and we're busy, busy, busy, you know, kids and business and work and life and all the things. And we're like not stopping to smell the roses.
00:19:07
Speaker
And so to relate that to our client relationships and how to add value to them, like literally stop and smell the roses with your clients, hold space for them.
00:19:21
Speaker
um always create a nonjudgmental space for them And, um, like go the extra mile. And a lot of it is just about a lot of that extra mile, probably three quarters of it is like taking the time to listen and have a little bit of an extra conversation and to go above and beyond the service
Nurturing Client Relationships
00:19:44
Speaker
itself. So really like your client interaction starts from the time your client reaches out for their appointment.
00:19:51
Speaker
And it never stops and it shouldn't ever stop. So we want to make sure we're nurturing that relationship from the very beginning when that energetic exchange happens, when they book an appointment through your booking space or via a DM on Instagram or a phone call on your business line. We want to add value. We want to nurture that relationship from the very beginning. we want to hold space. I'm going leave you with one more little story.
00:20:18
Speaker
before we before we wrap up, because I promised a quickie episode. And so yesterday, Um, yesterday was an office day for me and I needed to pop in the shop for a minute and do a couple of admin things. So I stopped over to sweet cheeks and that while I'm there, like it's just policy when whoever's there, we check our business phone and check and see if there's any messages we need to respond to or any voicemails that we need to get back to and so forth.
00:20:48
Speaker
And so i left my car running in the parking lot and I had like three things I needed to do. I needed to check our cash drawer for a bank deposit. I needed to record some quick content for our piercing party this coming Saturday. And Chloe had dropped off the stuff that I needed to just like get some pictures of real quick. And then one other thing I can't remember, just a menial task.
00:21:10
Speaker
So it was like, okay, I'll be like three, maybe four minutes. It's cold out i'm gonna leave my car running and parking lot. And I checked the, the, the, our business line while I was there. And so there was a text on there from a lady and she said, hi, I'm new to the area.
00:21:28
Speaker
um I'm not sure exactly what I need. I'm pretty sure I need a consultation and I'm leaving town soon. And I know this is like very last minute, hoping that I can get in.
00:21:40
Speaker
And so i was like, okay, quick, cool. Checked our schedule, saw that Adrian had an appointment or had some openings on her her schedule for today. Again, this was yesterday.
00:21:52
Speaker
So I shot this client, this new client, a very quick text back and just said, hi, we would so love to see you. um Adrian has XYZ available tomorrow, which one of those works.
00:22:05
Speaker
And um so I just love was like, cool. We'll just get her on the books, get her scheduled real quick. You know, I got other things to do. And then she texted back and said, hi I'm so sorry. i did leave a voicemail.
00:22:19
Speaker
Um, I have, i have, she had like some other questions. She actually has this wedding coming up and she was wondering about her skin and lashes and waxing. And she's like, can you just call me really quick? And i was like, ah, okay, that's my bad.
00:22:37
Speaker
Because if I had taken the extra time and actually realized that she left us a voicemail before just looking at that text, I would have gotten all of that information ahead of time that she'd already told me it was already there. She'd already taken the time to tell me. And I just didn't take the time to like deep dive into that. She actually called to and left a message.
00:22:56
Speaker
So I called her And we had such a beautiful conversation and I'm laughing because i just like have to kick myself sometimes because I have to listen to my own advice.
00:23:08
Speaker
And this is like the universe telling me like, wake up, Tiffany, slow down and smell the roses. So I actually talked to her for like 25 minutes on the phone. so Such a nice lady. She actually said that she's She's new-ish to the area, but she's been here almost two years.
00:23:24
Speaker
And she has this, her son is getting married and she's so stressed because she's never really done skincare before. She talked to her friend who lives in Beverly Hills and her friend was like, you need this and this and this and that. And she said that she went to Ulta a couple of weeks ago out of town.
00:23:43
Speaker
And she said that the girl was so nice, loaded her up on a ton of makeup. Um, didn't really give her instructions on how to use that makeup, but she must've applied it in the store in Ulta. And then this, this lady bought all this makeup, went home, tried to apply it herself and her, her husband like hurt her feelings in a nice way. And he was just like,
00:24:06
Speaker
I hate it. Like you're not, I'm not used to seeing you in makeup and now you have all this makeup on and just doesn't feel like you. And so it made her very self-conscious.
00:24:16
Speaker
And so she's telling me all this and I am just listening wholeheartedly, very intently. And she's like, so, and my son is getting married. And then she mentioned something about her son's new mother-in-law and feeling a little bit intimidated about her. And I just like fell for her.
00:24:35
Speaker
because she is stressed. She wants to show up to her son's wedding, feeling beautiful and confident in her skin. and she doesn't know how to do that. And so she's how lucky are we that she came to us and we get to help her with that.
00:24:50
Speaker
And I told her that I said, we were, this is what we are here for. we are so here for you. And so kind of just gave her a little bit of rundown. She booked a derma plane and, um, and a brow shaping. And then I told her, I said, bring your makeup in. And, Adrian is actually like your girl for this because Adrian knows how to apply, um a very natural makeup that enhances your natural beauty and lets your skin glow through. And which is exactly kind of what she was looking for.
00:25:21
Speaker
So I told her, I said, bring your makeup in and we'll just give you a little lesson. And, um, we're going to, we're going to help you through this. And it is, I just like It was just such a beautiful conversation that I wouldn't have had the opportunity to have if she would have just texted back and said, thanks, you know, I'll be in for my consultation.
00:25:40
Speaker
And then showing up for her appointment, obviously, Adrian would have been so unprepared because we wouldn't had all this context. And then, um so anyways, moral of the story is such beautiful things come to surface when we actually take the time for real life human connection. And that's what that was is when I shot her back that text, it was a very transactional and she, she kind of knew that. And she called me on it and she asked, she said, can I just talk to you?
00:26:12
Speaker
And then after talking with her, I realized there's so much that she's like going through and so much, she needs just some support and understanding about. And again, like how lucky are we that we get to do that for her and get to help her through that.
00:26:26
Speaker
And, um, I'm just so grateful for that, for that, um, experience in itself, because it brought me back to my core a little bit that I need to slow down and pay more attention. And when I hold space for, for my clients to like open up and share like vulnerable things or things that they're going through or,
00:26:52
Speaker
you know, just their struggles, it fills my cup up so much. And it brings me back to like, this is why I do what I do. i love skincare. love makeup. i love the beauty aspect of it. And I love even more like to my core, i love ah being able to like help women feel beautiful and confident in their skin and feel empowered from like the inside out.
00:27:19
Speaker
And so that's really why I do what I do. And I'm just like so grateful for that experience. So I hope that helps. um I hope that helps you take some pause um and maybe a challenge to audit your own practice, audit your client experience, really be honest with yourself and then ask yourself, like, if you were your own client, what would you want?
00:27:47
Speaker
What would you want to see differently from what you're doing right now? What would you, what do you love about the experience itself? Um, and I think that will really give you some perspective on how to add value to your client relationships and how to nurture those relationships on a much deeper level.
00:28:05
Speaker
And so, um, um I don't know. I think that's, I think that's all I have to share for today. um And again, just, I would really love to say how grateful I am for this platform and for everyone who listens in.
00:28:19
Speaker
um It's truly like pinch. I have regular pinch me moments. Like, do I really get to, to be here and just share stories like this and share my experience and get to connect with so many of you around the country and even around the world. Like I am always so surprised when I look at our analytics from this podcast that we have listeners around the world and it is so freaking cool.
00:28:46
Speaker
And so I'm really grateful that you're here. really grateful for you listening in for following the show. Jess and I are always so deeply grateful when you rate the show. So it really does help us know if we're adding value and if we're on the right track or in the right path. and And so you can do that on whatever platform or listening platform that you stream this on, Apple Podcasts or Spotify.
00:29:13
Speaker
And, or you can always just send us your thoughts um on Instagram. and we, it really does like make our whole week when we hear from you guys. And we also really love when you give us ideas like today's idea, um, for future podcast episodes, it really helps us, um, just know what you're needing. And that's, again, that's what we're here for. We're here to like meet you guys where you're at, add value to your lives and your practice and your business and your career as a whole.
00:29:44
Speaker
And so if there's something that we haven't covered, or you'd like us to cover and more in depth, or again, just shoot us a message. We would love to hear from you and we would love to um just answer whatever you're needing. So let us know, okay?
00:29:59
Speaker
You can find us, you can find me um on all the platforms, actually, am everywhere on Instagram, Facebook, TikTok, at Sweet Cheeks University for education. So if you're a professional, if you wanna check out how i run my own business, you can also look me up at Sweet Cheeks Waxing Skin Care.
00:30:20
Speaker
And then you can find Jess on Instagram at the underscore S D E S T H i underscore coach. So give us a follow. Oh, and don't forget to give us a follow on the, our podcast page as well. So you can find us on Instagram and Tik TOK.
00:30:39
Speaker
at beyond aesthetics podcast. So, make sure to be following us, make sure to connect with us. We'd love to hear from you. And then just a quick little plug. If you are esthetician or any sort of beauty professional who would like to get better at your retail sales, Jessica has the most amazing retail sales masterclass available. It is so so valuable.
00:31:04
Speaker
It has completely changed the way me and my team, um, sell our products and our approach to selling. And we don't actually even consider it selling. And it has like just blown our sales through the roof, to be quite honest.
00:31:21
Speaker
And so it's not like any sales course you've ever taken before. It's really, really in-depth. It's really, um, Her approach is just so beautiful. It's just so completely different than anybody else I've ever met who focuses on sales and retail does it. so that is something that you can access your Jessica and at a really, really affordable price.
00:31:45
Speaker
Like she's basically giving this course away very generously. And so if it's on your heart to learn this, I would hop on while you can. It's a three hour course. um I think she will sometimes do a one on one by request or do a training for you and your team.
00:32:05
Speaker
And then she also has, I think, a recorded version so you can reach out on any of the channels that I just listed. Um, if you'd like to learn more about that course, and then if you're an aesthetician or a cosmetologist who would like to master your Brazilian waxing skills, I have a virtual course available.
00:32:25
Speaker
It's called the Brazilian wax masterclass online course. This is a very in-depth training. Um, the passion behind this course comes from aestheticians, not learning intimate waxing well, if at all in aesthetic school.
00:32:40
Speaker
paying a ton of money for your your education and to get licensed and not even knowing the slightest on how to perform, you know, a proper Brazilian wax.
00:32:52
Speaker
And that was me. That was me when I came out of aesthetic school 13 years ago. hey didn't even get a crash course. It was just like this, you know, we watched our instructor do one wax And that was it. That was my training. And I knew in my heart that this was a service that I wanted to bring to my small town. And I wanted to empower women with, because it's a life-changing service.
00:33:16
Speaker
It's been very profitable for me in my business and for my team who offers Brazilian waxing. And so i just such a passion of mine. I love Brazilian waxing and it is just so valuable as a professional to offer to your clientele.
00:33:33
Speaker
And so if that is something that you are interested in, you can visit sweetcheeksuniversity.com to access that course and or just shoot me a message and I will hook you up on how to um, get your hands on the, on the course. It's, um, a comprehensive course. It's all online. You get the information forever and it shows, um, it
Courses at Sweet Cheeks University
00:33:56
Speaker
shows everything. So it really does feel like you're training with me alongside, alongside me in the, in the treatment room.
00:34:02
Speaker
Um, like you're in person and I break it down really, really far step by step. So, um, Yeah, it's just, it's really cool. And then once you complete the course, you get a completion certificate to hang in your treatment room um very proudly. And yeah, so let me know if that's something that you would also like to master ah retail sales through Jessica or Brazilian waxing through
Conclusion and Gratitude
00:34:29
Speaker
me. So thank you for listening. Thank you for tuning in.
00:34:32
Speaker
And I'm Tiffany or, and I'm going to use Jess's beautiful sign off, make sure to have pretty dreams. And we'll see you we'll see you on the next episode. Bye.