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#88 - Marko Müller | Bereichsleiter HR Service Center bei Berliner Verkehrsbetriebe (BVG)
100 Plays3 months ago
Marko Müller ist Bereichsleiter des HR Service Centers bei der BVG, wo er seit vier Jahren arbeitet. Zu seinen Aufgaben gehören HRIS, Gehaltsabrechnung, Vertragsmanagement und Mitarbeiterservice, wobei er sowohl digitale als auch analoge Akten verwaltet. Mit seinem umfangreichen Hintergrund im Personalwesen hat er in großen Organisationen wie Campina, Bombardier und der Pharmaindustrie gearbeitet, bevor er zur BVG kam. Bei Bombardier spielte er eine Schlüsselrolle bei der Transformation im HR und dem Aufbau von Shared Service Centers in verschiedenen Regionen.
Shownotes
00:00 - Intro & Context
10:15 - Implementierung von ServiceNow als Ticket Tool
14:00 - Ablösung des alten HCM-Systems und Umstellung auf Cloud-basierte Lösungen
18:00 - Diskussion über den Einsatz von Künstlicher Intelligenz (KI) und die Zusammenarbeit mit Arbeitnehmervertretungen
Links
Guest Linkedin: https://www.linkedin.com/in/marko-m%C3%BCller-80608746/
Thomas Linkedin: https://www.linkedin.com/in/thomas-kohler-pplwise/
Thomas e-mail: [email protected]
pplwise: https://pplwise.com/
Recommended
Transcript
Transformations in Berlin's Garage Sector
00:00:00
Speaker
Thank you very much, Marco Muller.
00:00:07
Speaker
We're going to start with Andre Eben again. In which transformations, shreds, within the system, garage, the only sector generally in Berlin has a perspective. It was built into a position, and it was sold into a position.
00:00:23
Speaker
As you can see, there is a lot of digitalism in India, and there is a lot of interest in it. There is a lot of interest in it, and there is a lot of interest in it, and there is a lot of interest in it, and there is a lot of interest in it, and there is a lot of interest in it, and there is a lot of interest in it, and there is a lot of interest in it, and there is a lot of interest ah some byspeed of the B.S.R. to my CV. He's in a lot of different ways. This is the first training of the design from Berlin here. The other one, the noise recording tool. It's kind of fun and sharp and it's all on B.S.R. Live in the implementation. So then this is
00:01:09
Speaker
Let's say that this is digitization, digitization, and this is what we are going to do today. We are going to do the same thing. We are going to do the same thing. We are going to do the same thing. We are going to do the same thing. We are going to do the same thing. We are going to do the same thing. We are going to do the same Clue smart, the guitar loose on the thing. thing. I don't know if you can hear it, but if you don't hear it, you can't hear it. But if you don't hear it, you can't hear it. I don't know if you can hear it, but if you don't hear it, you can hear it. And if you don't hear it, you can't hear it. And if you don't hear it, you can't hear it. You can't hear it.
Tech and HR Operations at B4G
00:01:56
Speaker
indian indian indian
00:02:00
Speaker
Marco, I'm going to talk about the technology HR operations side of B4G, and most important part of it.
00:02:18
Speaker
So this is our payroll. We're going to continue. We're going to start with Berlin. We're going to start taking challenges in the infrastructure sector. And the priority that I'm looking for is in the future of HR in Berlin. And this is going to be a very interesting episode. But from an unknown perspective, we're going to try to improve the infrastructure. And we're going to start with the infrastructure entities.
00:02:46
Speaker
um but rapidly Then you can build trust and then you can spend less time communicating and more time just getting shit done. Then I went home and and thought about this sentence. We basically put it on the table. Hiring takes time. People are trained. How to objectively judge certain situations. It's very, very, very, very hard to change things. That was the learning. Entrepreneurs with empathy.
00:03:07
Speaker
and start he's smoking yeah whova sum mea what to za and yes you need complain me he zae a fjan ah mar and for unpo dobs does shared service center vi end here butdaby for the hr service center ah one does include the sidema scanza tema h i t escanza teamma ah has arm management as a payroll unfarigoram unzavaa but in our service as unreasta And the and And and and
00:03:53
Speaker
And now it's time for us to take a look at some of the content in-house, as well as some of the other content in-house, but also some of the major services. That's good. So, Mjörn, what do you think about the final part of the interview? Well, I think it's a good question, but I think it's a good question in context. I think it's a good question, but I think it's a good question, but I think it's a good question in context.
00:04:23
Speaker
Absolutely. I think it's been a long time since I've been here. I've been working with a lot of people. I've been working with a lot of people. I've been working with a lot of people. I've been working with a lot of people. I've been working with a lot of people. I've been working with a lot of people. I've been working with a lot of people. I've been working with a lot of people. I've been working with a lot of This is a transformation from one SRP team to another SRP people. team. This is a very good experience. And then we will be able to do this in the future. And then we will be able to do this in the future. And then we will be able to do this in the future.
Importance of a Strong Project Team
00:05:03
Speaker
And then we will be able to do this in the future.
00:05:10
Speaker
for compensation benefits, um but also for the personal advantage. That's why I'm here today to thank you so much.
00:05:24
Speaker
and ti dar and factor and sp bere la no um on decanza tima reporting finvision from swift house loton ah xette tell only The is and I've been to Brussels and have brought a shared service center. I'm very happy to be In a So, I would like to thank the HR business partners for I I would like to thank them for their support.
00:06:36
Speaker
<unk> lamar pana I'm very happy to um that's how we endored geach so seia but then be to today.
Interview Conclusion and Reflections
00:06:53
Speaker
I'm very happy to be here with you today. I'm very happy to be here with you today. I'm very happy to be here with you today.
00:07:01
Speaker
and dana hena tiana ah ill need some times on platforms who would page i If you like this don't forget to like, comment and subscribe. I will see you next time.
00:07:11
Speaker
um persona the in in this complex and um gowson scalru and and viki sotensive alra file is amateur done by thatfo gi is to yaangga comment on hattest and um say critti just preact as my tu bean on This a and like It's been a great pleasure to be here today. It's been a great pleasure.
00:07:44
Speaker
pre retainten in yeah since so he's been dumb at thats goodut to the z and years and here but I a to I to to have a good future.
00:08:12
Speaker
ni been that da said and you lie We have a lot of fun. We have a lot of fun. We have a lot of fun. We have a lot of fun.
00:08:38
Speaker
But I think that in July 2020 light it once six once it started. We started in January 2020, and we are now in the middle of the business season. And I think that in April 2020, we have a service now. service nowa didn um i food i'd take it to tour lets we well it's my you know moish guy A platform. ham's like ah In this new model, we have a very transparent team, and we have a very good team in the future. We have a very good team in the future, and we have a very good system in the future. We have a very good team in the future, and we have a very good team in the future.
00:09:27
Speaker
um And then we will avoid in india fun september best december and the reach geshhuna fallus maham um so light doesn't but latin in this one and um it okay it cook my ah rot d be to In case you like my show, please subscribe, I would really appreciate it.
00:10:51
Speaker
ah then kars he amazon limus um not at us And that's why we know what we're going to do. That's why in October, we got a chance to win the tournament. We were very happy about this team. We were very happy about it. We didn't expect it to be this important. That's why it's important. And we're happy that we have a chance to win this tournament.
00:11:21
Speaker
We are and this nishme just come but i briefsin jogar ja fazwa the yes in the support support. We will be able to do this in the next year's support.
00:11:43
Speaker
Well, I think it's something that can happen with the game. We don't know what to do with the title. That's why it's called the title, but it's not something that you have to pay attention to, because it's hard. That's why it's called the game, because it's a mistake. That's why it's not something that you have to pay attention to, because it's not something that you have to pay attention to.
00:12:06
Speaker
I would like to thank you so much for your support. We will be back in the next year, in the next year, in November. ah zoo for midwin street and from forcess are here ah booking kanscans urgent people needs i know i know it um was this team and danna de omian ruzaki when We next year.
00:12:25
Speaker
download on your cloud And then we have the three column, three team, up to six, two, four, three, four, five, six, seven, eight, nine, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten,
00:12:40
Speaker
jump hot see him ham well push getsd ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten, ten.
00:12:54
Speaker
We have a great team of players, and we have a great team, and we have a great team. We have a great team, and we have a great team, and we have a great team, and we have a great team, and we have a great team, and we have a great team, and we have a great team, and we have a great team, and we have a great team, and we have a great team, and we have a great I just had to see him as a people's soft and crazy can't scan. So you've got to remember dinner as man as we as a as the operation about and say about garnish magazine harm which is this team team. give me got it out now. I see the front end of your own scary. That's the operation of my new people's off give you the interstate my man guns guns. If you'd see if I'd rather follow it for looted as a in there's a top of the arbiter sent for an invite on a program. You don't ask him out and
00:13:41
Speaker
But you have to be customized, because you have to be in the modern world, and you have to be able to understand that. That's for the sake of the fact that the muslims are a bit different from the muslims. You have to be a bit different from the muslims. Yes, that's what we're talking about. We've been in the internet for a long time now, but we still have to be able to do that. Yes, that's what we're talking about. But we have to be able to do that for the muslims.
00:14:07
Speaker
Yes, absolutely, yes. And we also had a very advanced RDP that looks design problem and the accordance ofuds in terms of vim yama savai wassten and vavina <unk>ings that zoom via fan hamun or voice ah and then machine hammo kia de to ain the and of and and we had a lot of I would like to thank you so much for your time great time and have a great day.
00:14:46
Speaker
ah ah mustig guns exampleta h i but the agan operations to as this fun I think it's important for us to have a team that doesn't have a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system, that doesn't need a test system,
00:15:20
Speaker
in Paris, and dad de comes up z as <unk> but so ah sta rib but um just but fast into my heart and perhaps person some and the a a a time,
00:15:54
Speaker
I think it's a good idea to have a project team that has a lot of people in the industry. But I think it's a good idea to have a project team that has a lot of people in the industry. I think it's a good idea to have a project team that has a lot of people in the industry. I think it's a good idea to have a project team But that's is functions a and And so to And so, to the And meetings with Alan Stekulen on the other side.
00:17:17
Speaker
and I think it's important for us to know that we have a very good team, and that we have a very good team. We have a very good team. We have a very good team. We have a very good team. We have a very good team. We have a very good team. We have a very good team. We have a very good team. We have a very good team. We have a very good team. We have a very good team. We have a very good team.
00:17:45
Speaker
um this hunt This time we are going to be talking about Biberhalt and how it works. It's not a project, it's hard to see, but we are going to be talking about Biberhalt. We are going to be talking about Internet Cloud. We are going to be talking about Biberhalt.
00:18:07
Speaker
What do you a lot of implications.
00:18:23
Speaker
Absolutely, ah ah as as i see a va okkamaam i says okemaam ah we had see strongs the guutam but sort eate ah ah t um suanddi in a faganha and that a team.
00:18:52
Speaker
but And vcon v otiloit hidden as a back fund these are in to We will be able to do this in the future. We will be able to do this in the future. We will be able to do this in the future. We will be able to do this in the future.
00:19:14
Speaker
ah ski this forsh surenoy and bigdu va kuma up and nots of your un myphons are under um futa
Strategy and Digital Design in Berlin
00:19:20
Speaker
laza And when we talk about the end of the game, in which transformations, shreds, bifinities, and gradies are often the most general in Berliner's perspective. It was built in the past year and was sold in the past year.
00:19:38
Speaker
As you can see, there are a lot of digital issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, and there are a lot of issues, of the B.S.R. to make sure we are not missing the buy-in. This is the strategy of the design of Berlin here. We also have a nice recruiting tool. It's really fun, and it's important to have a B.S.R. live in the implementation. So this is
00:20:24
Speaker
Let's say that all of off edge ah v tamanjava is the enginea buta aar tick biter yeah and head of dr and um but doesn't mean bahi but our highest vibim hi relative but says lasttiumbuhartiin rather in sp in earthish rec construction and mit feerrigoak unzavaa god dogggies head dog jesuss a ri vieca in <unk> good smarter it' hardly lose on the thing as niche samar in i pa i'm talking about um su zebsin but ty over i gonna pursue this butka kids in <unk> daina and the guitar crew put and drs fa in as i the as vi in is of they
00:21:20
Speaker
Absolutely. I think this is a very simple question.
00:21:49
Speaker
I Absolutely. Absolutely. Absolutely. Absolutely. Absolutely. Absolutely. Absolutely. Absolutely. think it's a very simple question. I think it's a very simple question. I think it's a very simple question. What is the best way to do it? What is the best way to do it? What is the best way to do it? What is the best way to do it? What is the best way to do it? What is the best way to do it? What is the best way to do it? What is the best way to do it? What is the best way to do it?
00:22:29
Speaker
well good um butmanetsu mit aina ah name of a freedomum to bashpiel uba soka tamentvi m kai <unk> the Well, I think it's important for to understand that there are many people who don't know each other, there are many people who don't know each other, and and and and who don't know each other, and there are many people who don't know each other, and there are many people who don't know each other.
00:23:07
Speaker
yeah isn't as this was you own so has um I think it's to be
00:23:33
Speaker
zebra also for best hand unknown fu i and for you i an aba de i' hu and at hertival to these are these are demons and they all come up in our name of a trader and for these men to run for these men to run since the other men have a trade on often or absolutely often in my head cut it so nuts to come to nuts and mind traffic tu bodying vcon v bones look intori and um ihaat tama vunna ginda ah through this I for able
00:24:07
Speaker
so what's ah so a move isn mi behind so a booby summer ahtema aed kef de mannain and gift to thecom umnastimabu of evien ofviian um which website of ill just the abe's weight in feel alert i'm sort of herbe and but It's positive and positive, that you've reached it we had these teamment as of course so matters as but and It's positive and positive.
00:24:44
Speaker
should star be nimanja um In case you have any feedback or anything you want to share with me, please send me an email on thomas at peopleweiss.com or hit me up on LinkedIn. And in case you really enjoyed the show, please subscribe. I would really appreciate it. yeah And thank you for this. This is a very special moment for me. So I would like to thank you for your support.
00:25:12
Speaker
um the in siha and rahman aellaishmi I to to a and and There are some ah tests in albe fortune and ainynat zahaba imha al ummi andin unni and gu zeva o zz far and auto toome far and um minibuou and in aintaka bbn does this break of weno offsets and i ah does but the in the and the mini-bustards in the airway.
00:26:00
Speaker
I don't know, and I don't know how to do it. do it. I don't know how to do it. I don't know how to do it. I don't know how to do it. I don't know how to do it. I don't know how to do it. I don't know how to do it. I don't know how to do it. I don't know how to do it. I don't know how to do it.
Team Confidence and Creativity
00:26:30
Speaker
They are so confident that this team is going to be able to help them. So they are going to be able to help them. They are going to be able to help them. They are going to be able to help them. They are going to be able to help them. They are going to be able to help them. They are going to be able to help them. They are going to be able to help them. They are going to be able to help them. They are going to be able to help them. They are going to help them. Do you think it will be best for you as a mobile team, or who is in that example? Yes, yes. These challenges are multi-dimensional. I don't know what to say, but I think it will be a good idea. I think it will be a good factor. I think it will be a good idea. I think it will be a good idea. I think it will be a good challenge. I think it will be a good challenge.
00:27:26
Speaker
But I think that with the help of the Polish people, it's not that common. It's not that common, but it's more creative. And I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why Is there a reason for that? There is a reason for that. There is a reason for that. There is a reason for that. There is a reason for that. There is a reason for that. There is a reason for that. There is a reason for that. There is a reason for that. There is a reason for that.
00:28:16
Speaker
fuel skepticsang as entrepreneurremanfi fuel sc and under business partner un andham beduhu shavaza unarcompent center um and butjiin ram and fua the hr ki and four um those in via practice on his year hipbpsar spsia food se and spitzia butraa upti and lose our eyes we in dark so ah vita gaza team up but trips at the sha is Then we have an extra-barreich of the mid-pustumung humor in terms of the in of six ten thousand persona in suma vivili major ahhamanandda as in be that you can opine and end container in bones and suka huna loiter tired of him fashionn being shafenba and think alice know have it arbitrorizes on theinto in zoomzyim as well the are in the are of much for your forecast, Marco.
Anticipation for Berlin Event
00:29:49
Speaker
Thank you very much. We will see you in Berlin um in two months after the HR session.
00:29:58
Speaker
Well, I think it would be a massive, massive deal. I think it's going to a lot of fun. I think it's going to be a lot of fun. I think it's going to be a lot of fun. I think it's going to be a lot of fun. I think it's going to be a lot of fun. It's going to be a lot of fun.
00:30:29
Speaker
We can't wait to of
00:30:54
Speaker
and if it's end and only might who would quali it and Yeah, and I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think that's why I think Absolutely, absolutely, absolutely, that's why absolutely. As you can see, there are a lot of people here in Berlin. But Berlin is a big part of the supply chain. And there are a lot of people here in Berlin. Yeah, that's right. What do you think of Berlin? Absolutely, absolutely. There are a lot of people here, but there are a lot of people here. Yeah, there are a lot of people here. Marko, what do you think of Berlin? What do you think?
00:31:37
Speaker
Leave in GaN, Thomas Leave in GaN. Ciao Tschüss!