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Episode 18: Uncovering AI's Flaws in the Legal World
21 Plays5 months ago
Join Lorie Burch and the Burch Law Team (Cyntia, Sara & Sam) this week as we dive into the worlds of estate planning and AI. Discover the pitfalls of relying on AI for legal matters, from unexpected errors to privacy concerns, and why AI definitely isn't replacing humans any time soon.
Then switch gears with us as Sam and Sara provide a hilarious collection of signage fails - showcasing human error at its finest. Tune in for some crucial insights in this week's episode!
Join us every Wednesday for new episodes!
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Visit burch-law.com/podcast to reach out!
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Transcript
Introduction to Podcast on Wills and AI
00:00:03
Speaker
Welcome to another episode of One of Us Knows What They're Talking About. Another one is you. I'm Lori Burch, your host. Join us as we discuss and unpack wills, trust, estate planning, and probate law in a way that's actually informative, interesting, and well, hopefully entertaining.
Why is Having a Will Necessary?
00:00:22
Speaker
Because if you don't have a will, the state of Texas has one for you. Let's dive in.
AI Trends in Legal Education
00:00:40
Speaker
So today we're going to talk about AI trends. What does AI stand for? Sarah. Artificial intelligence. Ooh. Which is what?
00:00:57
Speaker
um Intelligence that is artificial. Oh. So not by humans. correct know humans involved. So what do you want to think about this like you know the chat GPTs and all the other stuff that's out there like what I believe it or not I actually have seen the legal profession on top of this and so of all the like continuing legal education things that I've taken just in the last six, nine months, they talk about a lot of different, different ones.
AI Tools: Benefits and Concerns
00:01:32
Speaker
I mean, I guess chat GPT has become the Kleenex and Xerox of AI. But what else? What else is out there? Have you all used anything else? I mean, there's like Gemini now. They've got like the Google one. Yeah. Yeah.
00:01:52
Speaker
It used to be like- What are the ones like for pictures that they'll do? Oh, the art ones? I don't know. You can use chat GPT for that, recraft AI, but there's a lot of different, even individual apps that are now integrating AI. Yeah. Yeah. So what do you all think of this? I mean, it's not going away. It's only going to continue to advance.
00:02:18
Speaker
It's i mean in yeah in general, like not specific to what we've encountered. We'll get to that. But in your lives, if you have any outside of birch law. I like it in my personal life.
00:02:36
Speaker
But I think it's it's like I think somebody should have put limits on it before they just launched it into the world. So it's like I like it a lot when it's useful.
00:02:47
Speaker
um Yeah, but also scary. Yeah, in my personal life, I avoid it. I turn off all the options for AI on like different apps and stuff. um For work, I'll use it for I'll use like chat GPT if I need help getting started on something. But then I just use that as like very rudimentary drawing board and edit what it gives.
00:03:18
Speaker
Yeah, I found that when we use it, and we'll talk more about this in a moment, but when we use it, we'll get the best stuff when we put in more of what we're looking for.
AI in Creative and Legal Work
00:03:29
Speaker
So it's really more like, hey, take this.
00:03:33
Speaker
and summarize it this way or write it up this way. Or um we want to create a, for example, probate handbook and make sure you address this type of probate, this type of probate, this type of probate, make sure you mention this, make sure you mention that, make sure there's this, make sure there's that. And the more parameters you put around it, the more useful of a product you get out of it. Yeah, typically, the more information the better. I don't like it.
00:04:02
Speaker
Oh, really? Okay. I mean, it's stealing from people, specifically artists, like for pictures, like it's using people's art that they've worked hours and hours and hours upon and stealing it, not get like giving permission, they're not getting paid for it. Like it's so that that especially is very, I don't like it. It's made me hate that AI just like as a whole, honestly. But yeah, I feel like there is good uses for it. But it's very obvious. It's making people I don't want to say lazy because I hate the word lazy, but it's making people not develop skills that they should be developing. They're using it to write essays or books or like whatever. like it When me and Cyril were searching for our little funny and part, um there was like a that um like a screenwriter who wrote a whole AI play or like like a movie in AI. And it's like it's just so icky to me. I don't like it.
00:05:02
Speaker
But is it any good? No, they scrapped it because people didn't like it. He was using AI. So when you write things that are totally boring, dry and monotonous, like legal documents, you don't have as much feelings about the creativity. Although I will tell you, I think Sarah will somewhat back me up on this, if not completely, because, you know,
00:05:26
Speaker
She does work for me, at least in one small marketing area of Google, not really any of the other marketing endeavors. That's it. That's all she ever sees. Just kidding. But we will tap into some of that when it comes to some of our marketing messages. And one, why does chat GPT love emojis so much? That is a question that I have. Yeah.
00:05:54
Speaker
That is interesting. And we've gotten some things from people. We actually had a client who sent us an email that referred to things that didn't make any sense in the context of what we were doing. And so I ran it through one of the AI filters and it came up as 100% AI.
00:06:18
Speaker
That's another piece with it. It just, it takes information from everywhere. And if you're trying to present something to somebody, like, I know you don't know those words. What are you doing? I know you don't know how to to define these words.
00:06:35
Speaker
Yeah, no. So i I think it's I think it's super cool. I think it's not going away. But let's before we let Sarah and Sam take us off the rails. Let's talk a little bit about how we're seeing this in the legal practice.
00:06:52
Speaker
And um ah so, you know, again, I think from some marketing standpoint, um also some messaging to clients and everything. And sometimes it's just therapeutic because we'll say respond to a client who thinks that our fees should be much lower than what they should be and be really snarky and condescending. And then it'll come up with something that's so fantastic that we would never in a million years send to our worst client. But we all get giggles about it and kind of work through it.
DIY Legal Planning: Misconceptions and Pitfalls
00:07:21
Speaker
And it's very <unk>tic like i said so um But when it comes to, and you know we talk a lot about the DIY stuff, and one of the reasons we talk so much about the the DIY is because I think the advent of AI over the last year or two in particular has really compounded the misperception that people have that they can take legal planning into their own hands.
00:07:48
Speaker
And just like anything, it's a mixed bag. And in fact, we'll go through this at some point. I went ahead and I used um one of these platforms to draft a will.
00:08:02
Speaker
and i And even in there it says, hey, you know what? Consult an attorney to review and finalize this to ensure it complies with Texas law and adequately protects your family's interests. And it's like, no, no duh. um But um' I'm going to go through just to give a real live example of if you're a lay person,
00:08:26
Speaker
meaning you're not an attorney, a licensed attorney, and you just went and said, hey, I need a will. I want everything to go here. I want this, that, and the other. um Just doing it really basically, I mean, a really simple situation. I mean, definitely refer to the downfalls of the DIY stuff, but just from an AI standpoint, I was going to go through and really demonstrate what some of the biggest mistakes in here are and what does that really ultimately mean? It means it's going to take more time and more money in the end, which my presumption when people go about doing things like this is they think it saves time and money and it saves time and money in creating something.
00:09:07
Speaker
But if the goal is to provide something that's going to make things easier, not leave a mess, all the different things that we hear, this isn't going to do it. So, you know, what I, my position is, and I think I'm, I'm fairly older than the other people in the firm. I think I can say this, at least in my lifetime, that the robot robots will not replace us. It's, we're not there yet. We're not a Skynet terminator ah level yet.
00:09:35
Speaker
We could get there. I don't think i'll see it. I don't think sarah samerson tia will see it. Maybe my children will Um, but I don't think we're there yet There's a a lot of things that it really does that it's a huge mistake that really just kind of backfires On people so i'm going to go through this this will but um, I feel like You all actually did some research on this. What are some other legal pitfalls, specifically legal, because then we'll get to the ridiculous stuff. I'm sure at some point. But what are some of the legal pitfalls that you guys were seeing? Well, I know that a big one that um we mentioned was there's a lack of data privacy. So pretty much everything you get, everything you talk about and upload into chat GPT is then used in and everything else. So sensitive data is just
00:10:28
Speaker
out in the open. And I know that Cynthia wants to discuss this, but before before she does, this is I don't know if people truly truly appreciate the really strict ethics rules that attorneys and law firms have around confidentiality.
00:10:49
Speaker
And so much so that it it becomes difficult for us, for example, when we have a client and they now have diminished capacity and they're not able to communicate with us and their family members are contacting us saying they need to change their will, this, that and the other. And we really can't talk to that family member. So that's how extreme it is. We really, whoever has hired us, whoever our client is, we owe such an extreme duty of confidentiality, safety, privacy. And the flip side is if we don't protect that, there's very egregious ramifications for us.
00:11:27
Speaker
And when it comes to this and even when it comes to these online sites where you can create legal documents, they don't have any confidentiality requirements or accountability to you. But Cynthia, I think you had something that you felt very passionate about in this regard. Yeah, Sarah kind of took part of it with the lack of privacy. So whenever a lot of the AI things started being more prevalent with a lot of the programs that we use, um having it be an integrated feature, I've actually reached out to our IT company that handles like all the security stuff and talking to them and talking with some other people that just in my life that I know that are in the tech field, it's essentially you are taking all the information
00:12:21
Speaker
everywhere.
AI's Limitations in Legal Drafting
00:12:22
Speaker
It's being fed into this little black box. It does something in there and then it spits it out. So any piece of information that it spits out can be from anywhere. It can be from somebody doing a blog post about their experience with, let's for example, we do probate with probate and saying, well, this is how it worked. This is what happened to me. And it can take that information as, oh, hey, this is what happens. Let's add this in the middle of this other blog that may be posted by an accredited law firm, somebody who actually has gone to law school, passed the bar, and is' actually like knows what they're talking about. It can merge the two.
00:13:06
Speaker
It can give you information that is somebody else's like experience to a T, but it just makes it generic enough. It is a way that you can just, it's dangerous in the sense that so much wrong information can be disseminated, information can be taken from people and redistributed as the work of somebody else. There's just so much that is,
00:13:34
Speaker
unknown of how it actually works. It's just one of those things that if you're gonna use it or we're doing an all day team training, I'm using it to make a picture. It's a little felt film. Like that is something that's like, great, I don't got the artistic skills for that. Let me pull that up. Don't you wish you worked here?
00:13:58
Speaker
But as far as the other stuff, like really actually important things that we do, I would never do it for that. Like that's just be very careful with the information you're putting out there and also where you're getting your information.
00:14:14
Speaker
I think for the legal industry, too, that there is a misperception. And I think that there is a misperception even among some lawyers. And that is that our job is to be document generators um or to take whatever a client tells us and then to put that into words, which why would they need an attorney for that now they can go somewhere else. And really, that's not the job at all. That's not the duty. um In fact, of what a law a law firm or a licensed attorney is supposed to be, it's supposed to be able to advise you and guide you and then advocate
00:14:54
Speaker
for you, even if you make really poor decisions. But it's to help you facilitate that in a legally sound way. And so I don't, I can't conceive in my feeble Gen X mind how that will ever go away. um If anything, this even ah document production, I mean, we we have something really cool that I don't actually know any other law firms that do this where we have a customized application where either we or a client can fill out some customized questions that we've developed and those questions each map to customize templates and build documents for us. I mean, we have our own birch law exclusive way of doing that.
00:15:45
Speaker
um but all of that is still looked at. I mean, all of that originally was created, well, I mean, by me, actually. ah um So all of that language that's in there, all the templates, all the configuration, all of you say this, it enters that, was created by humans, but then we also review it for accuracy. And even in developing this, and we're on our 2.0 version of it,
00:16:12
Speaker
ah There are so many things that we know get lost in translation that there's no reason that at least to the degree of programming that we have which is really incredible that's able to assess some of those things.
00:16:28
Speaker
And so we use it as a way to not have our time be taken up ah by even some drafting from the technical stuff that our time really is the value to the client of being able to communicate with them, advise them.
00:16:45
Speaker
and then reviewing those things. so i mean i I love all of these types of programs and so forth um for us as a way to help facilitate things for our clients, but it doesn't take away really the time, value, and expertise that's needed to put this together. For example,
00:17:04
Speaker
um to actually look um so we've we've had clients that have um gone to AI sources, chat, GPT, whatnot,
00:17:15
Speaker
and attempted to draft legal documents. And it's just a mess. And they're like, hey, can you review this and then help us get it signed? Which you know nothing's valid unless it's signed properly. So that's something that if you ever listen to any episode, ah you probably hear us talk about that. Then it's only as good as how well it's signed with the formalities the law requires.
00:17:40
Speaker
But even from a substantive standpoint, I'm looking at, you know, a will a for um look, you're just you're married and you've got three kids. And I specifically put in the ages. I put in the ages of two, six and 20. And I did that in particular because there I wanted to have some children under 18.
00:18:00
Speaker
And it does put in guardianship, but it actually gives everything if both um myself and my spouse pass away everything equally to the kids.
00:18:12
Speaker
But the kids are underage and you can't inherit money and assets outright if you're underage. It has to then go into a a trust and then you have to appoint a trustee to oversee that. And then you have to determine at what age or ages you feel like they're old enough to be able to make financial decisions on their own. None of that is in here.
00:18:34
Speaker
So if someone who thinks that they've got a really simple, that's my favorite air quote, simple situation, and they drafted something like this um for a moment will pretend you got it signed correctly, you'd end up right back in court, it would take thousands and thousands of dollars to sort this out. Money, your your inheritance, bank account, home, whatever, is going to go in the court registry. And then at age 18, the kids would inherit it this because there's nothing else that provides any sort of parameters around that.
00:19:11
Speaker
um It doesn't wave bond for your executor, which in most states that's required. So that would be an issue. It doesn't allow something. And I specifically put in here for Texas. It doesn't put anything about an executor acting independently, which is one of the gold standards that Texas has that used to make things a little bit ah easier in Texas, but hasn't in the most recent years. But it's something unique to Texas, I should say. Not all states have this ability where an exact executor can act independently of the court, which, at least for purposes of this episode, just know that that makes things happen more quickly and less expensively when an executor can function independently.
00:19:55
Speaker
doesn't have any language like that, um doesn't mention any sort of requirements for who the witnesses should be. And then my favorite part, which I'll explain what this is, but this is more just for the fun of the birch law team, it says self-proving affidavit optional. And it just says the state of Texas allows for a self-proving affidavit which can be signed by the test state or witnesses before notary public to pro so simplify the probate process. This affidavit should be attached to the will and executed at the same time. so it doesn't It just says it's optional. It doesn't give any language for what it should look like. so How you're supposed to draft that, I could probably put that in there and say, okay, then draft a self-probate affidavit.
00:20:37
Speaker
I don't know why, but Texas judges are really antsy about the language being very precise in a self-proving affidavit. I'll explain the significance of it in just a moment. But let me give you an example of something that I've seen. So in Texas, your witness has to be a disinterested party. So either not related to you or not named in your will.
00:20:58
Speaker
um But they have to be at least 14 years of age. I've seen judges in Texas where the self-proven affidavit says we affirm that we're at least 18 years of age. And a judge has not accepted that because, well, that's not the rule in Texas. That doesn't substantially comply with the requirements for a self-proven affidavit.
00:21:19
Speaker
And what does a self-probing affidavit mean? It's not a requirement for a will that so it kind of got it right where it says optional But this is the difference is in texas a will does have to be witnessed twice um And when you die and your will has to go to probate court one or both of those witnesses need to testify at that hearing and say, yeah, I remember Joe Blow signing their will, they were of sound mind, blah, blah, blah, blah, blah. So what a self-proving affidavit does, yes, optional, but best practice for sure, is it's a notarized pre-testimony of what these witnesses would have to say, meaning that if you have a validly signed, executed self-proving affidavit, if you die 20, 30, 40, 50 years after the date of signing your will,
00:22:05
Speaker
Those witnesses that notary nobody has to be fair just the executor shows up And is able to get that will admitted. So You know it I could probably parse through a lot of this. It doesn't have a lot of contingencies and this that and the other but the point being is why would anybody know that unless you work for an estate planning and probate law firm. And I say that because I could say unless you're an attorney, but I know plenty of attorneys that wouldn't know how to interpret this because if you gave me um a divorce decree or something,
00:22:44
Speaker
I don't do that.
The Need for Legal Expertise Over AI
00:22:45
Speaker
I wouldn't be able to tell you what should or should not be in there. I could maybe get closer than the average person, but it's not what I do. um At the same time, I'm the only licensed attorney in this podcast, but I'm telling you all three of them, ah you may have heard their gasp, or if you're watching this, their looks of horror when I said that about the self-proving affidavit. So that's the point of what you're getting this done is it's not a matter of finding any attorney even.
00:23:13
Speaker
It's making sure it's a law firm. There should be at least one attorney involved. ah But a law firm that focuses on this area that knows the pitfalls and the ins and outs of what is supposed to go into this. And again, I could go on and on about other downsides of this, but really just trying to zero in and focus on the AI component.
00:23:34
Speaker
But there are just things you wouldn't know. And when we've seen, I've mentioned this before, but it's, it's just shocking to me is when people try to do something beyond a will, like living trust, where you're actually going to deed your home into it. And primarily a living trust is designed to avoid having to go through probate court. We've seen people who lose their homestead exemptions, which if you're not in Texas, you may not know what a big deal this is, but, um,
00:24:00
Speaker
property taxes in Texas are are pretty high so that homestead exemption or if you're over 65 or a veteran like those exemptions are a really big deal but there's no reason why a person who does not practice estate planning and probate law would have any idea to make sure that that language is in there and in fact there is language that we're having to update this year and this is where you know sometimes our clients who come back to us that want to update stuff. Most of our clients are lovely human beings. They are understanding. um They trust us. They follow us, which is the correct thing to do, frankly. But occasionally we'll have somebody who's like, well, why do I have to pay for updates? Isn't this just a cut and paste job? Isn't this just, and the fact of the matter is no, it's not. We have homestead language now that has changed.
00:24:52
Speaker
So maybe if the language was correct at the time it was signed is good. But if you're updating it and signing it, then it needs to be updated in compliance with the law that exists on the day that you sign it. And so again, our job is not to be document generators. Our job is to advise you and guide you and we understand everybody wants this to be as cheap and as efficient as possible. And what I can promise you is that if you go to a qualified, experienced law firm, while it may not be as quick or as cheap as you want it now, they're going to make sure that when it matters, when your family is needing this,
00:25:36
Speaker
But that's when you're going to see the value in the ah ROI of doing this, updating it, keeping it updated um is is the value.
The Evolving Role of AI in Law
00:25:46
Speaker
And so again, when it comes to the AI trends that we're seeing, um there's a lot of cool uses of this. There's a lot of ways to do it. But at least where it stands right now, there still needs to be like experienced human eyes on this stuff to make sure that you're not running a foul or missing something, particularly in the legal world. Because until we have the self-checkout equivalent of probate, meaning there's no probate judges,
00:26:17
Speaker
um It's going to be humans that are going to look at this at some point. And um one thing, 99% of all probate matters in Texas, you have to hire an attorney. This is not an area where there's a lot of options where you can just represent yourself.
00:26:33
Speaker
So you're going to have to hire an attorney and you're going to have to be in front of a judge that is a human being at some point. So the legal documents that you are presenting, the legal plan that you have really needs to have been looked at, advised and guided by, um, by real people. The robots are not quite ready yet. That is what I have to say about that.
00:27:02
Speaker
other thoughts contributions.
00:27:06
Speaker
Great. Sarah's got something I sense it. Yeah, the the only other thing I mentioned, which kind of goes in hand with what Cynthia said, it's the bias in AI algorithms. So it's like they're just pulling from whatever source they can find, it's not necessarily true or factual, it's just gonna be biased because they're pretty smart, but I mean, they were also built by humans. So it's just something to consider. I think to expand on that, it's the application that we have built, it's information that we're giving it, we're directing a developer exactly where to put what, and with AI,
00:27:49
Speaker
it thinks it knows where to put things and it just does.
00:27:55
Speaker
Yeah. And as much as I would love the people of birch law to not overthink and overthink and overthink. It is an example of where that actually is beneficial because AI is not overthinking at all. like it and It's not thinking, it's not reviewing, it's not double checking. It just regurgitates pieces of information that it's taking from all all over.
00:28:31
Speaker
I mean, it's kind of a word salad and sometimes the stuff that you see, like i like the email that we got from a client, it was kind of word salad. It was. Yeah, it didn't it didn't make any sense with any of the terms that we've used, any of the scope of engagement that we had with the person. And it's also.
00:28:55
Speaker
Well, yeah, it just it it made no sense. um So, you know, it's a mixed bag. But certainly, I mean, in a lot of different areas, and I know there are a lot of different professions, they would probably say the same thing. But, you know, our our lane, what we know, what we're talking about, and you don't, your listeners, is the legal world when it comes to Texas laws on wills, trusts and probate.
00:29:25
Speaker
And so this is important for people, people to understand. um There are good uses. In fact, one of the fun things that we've had recently, it's always, it's interesting because I, I have always felt like when I started this practice, when it was just little old me, that it's really important to have a lot of communication and touch points with clients and You know, what we've been saying is that even the stuff that is, even the algorithms, they are, and even what Cynthia was saying, even our custom tool that we have for generating documents, it's all developed by humans. It's all programmed by humans. It's all like, so any of the automations that we have to communicate with people is still created by humans. I mean, mostly this human right here, i every email that goes out
00:30:19
Speaker
to a potential client or to a client was written by me. um They are all programmed by Sarah as far as when should they receive them how often should they should receive them I mean one of the things we do when we're drafting is I so um Not a sponsor but a website called I buy direct is where I get all my glasses now because I will never spend 500 on prescription glasses ever again. This is such a cool site
00:30:51
Speaker
You go in, you can pick lenses from like $6 to $100. And then when I first started doing it, I guess my eyesight was better because my lenses themselves were pretty inexpensive. But now I've got astigmatism, nearsighted, trifocal, all of this shit going on for me. um So they've gotten a little bit pricier, but still you can get really, I mean, the ones I'm wearing are iBuyDirect.
00:31:18
Speaker
And when when I first got I mean i've probably gotten 10 pairs of glasses over the last several years And it was always a dream of mine. And now we've we've realized this at birch law Is they'll send me an email that says we received your order and a couple days later They'll say okay We've got your lenses and now they're moving into This phase and then i'll get an email a few days later that says we are now cutting the lenses Um, and then i'll get an email a few days later that says we're now fitting the lenses with the frames And they're going to be shipped out in another few days and I just I thought that was so cool Um, it's almost like, you know, the car washes where you kind of watch it like go through the process you see what's going on So we developed this and I actually think And this is you know, it's always the squeaky wheel, right?
Fictional Personas and AI Limitations
00:32:06
Speaker
But I think like 95 percent of our clients really appreciate that
00:32:13
Speaker
There is a very interesting 5% of our clients that are completely disturbed by that, that are baffled by it. They don't they feel like it's impersonal. um they feel like the messages are confusing like hey we've got your drafts we're working on them hey just another few days and we're going to send the drafts hey your drafts are going to be sent today uh in anticipation of your drafts here are some things to remember um so it's very interesting to me some of the people that are a little caught off guard and so all of this is leading up to this
00:32:48
Speaker
This story where I want it to feel personal to the clients I really do because again, it's people behind the scenes like we've drafted it we redraft it we tweak it we customize it we program it and so I Decided very recently that rather than it say that the email is from per birch law plc which I know it sounds a little Unfamiliar is that it should say it's from a person But then there's so many of us that are touching this, like what what would make sense? Like what person would it be? I mean, if it's me, it's not just me that's sending out drafts and doing stuff. If it's Sam, then it's probably more at the signing piece. Is it the original? like There's just no way to really decide that. So, um you know, many of you know that our logo is a Pegasus, a red winged horse.
00:33:43
Speaker
And we have, for those of you who've come to the office, and if you haven't, take a visit, uh, by appointment only. However, we're not a nail salon, don't just drop by. We don't do drop-ins. But we have this giant statue. I have to make appointments.
00:34:00
Speaker
yeah
00:34:03
Speaker
We have a giant statue and of a very dear friend of mine who actually was responsible for picking this thing up, storing it in his garage for a month, and then helping me get it moved. So really good friend. He named her Peggy. And at the time I thought that was incredibly unoriginal, but all the work that he did personally to help me secure this item.
00:34:28
Speaker
I thought it would be an honor to him to keep naming it Peggy and For some reason that's taken on a life of its own particularly Sarah. I was looking at her website one day but I was looking at the ah you know, the team page and suddenly Peggy appeared so Peggy's on our website ah not not approved by me disgust with me just put there. So when we're thinking about, okay, whose name are these emails going to come from? I'm like, well, why don't we just do Peggy at birch law? So we changed it. So now our emails come from, unless it's being sent from one of us, um but our, our general, whether they're marketing or like the updates on your drafts or something like that, they come from Peggy at birch law. I did not anticipate
00:35:17
Speaker
that people would contact us asking to speak with Peggy. And because I didn't anticipate this, the only way we found out that this could and would happen is our dear, lovely human being, Marcel, who is our legal receptionist. He is a human being. oh And someone asked for Peggy. He had no idea.
00:35:46
Speaker
it like a yeah oh it And then we get, I mean, just on the regular, we get people who will respond to messages like, Hey, Peggy, blah, blah, blah. So i mean low yeah, I just say she's unavailable.
00:36:04
Speaker
Yeah. discuss ah We've also joked that Peggy's just going to be Sarah's alter ego. So if anybody calls for Peggy, just transfer them to Sarah because nobody calls Sarah really for the most part. So yeah. but We can see but to see what would happen it just yeah oh if you're watching this behind Sarah. I don't know if you know about, so whenever Sarah first started putting Peggy everywhere on the website, she was actually featured in a lot of our Instagram reels. There is a story of Peggy and Peggy is actually trying to take over. Yeah.
00:36:47
Speaker
Peggy is trying to take over the law firm. Yeah, there was like a narration. There was a whole story that Peggy was secretly studying things um every now and then she would be peeking into my window in the middle of me having meetings trying to learn what I was doing. whole thing this This is when Sarah had a lot more time on her hands. than she so light knows the because there' not case anymore she does things It's before we trusted you with higher responsibilities. Yeah, like doing a whole podcast
00:37:25
Speaker
Great. Great. Yeah. So, um, just so you know, if you're listening to this and you are a client, stay tuned because I told Sarah, okay, here's what we're going to do. And I just have to write it is in the signature line. We're going to include a who is Peggy link so that people can know. And then it'll, it'll link to the story and video of why the Pegasus is our logo. Um, but I've been, I've been toying with how,
00:37:53
Speaker
Lori I want to be about it uh really because part of me it like ah kind of wants to go I don't know in the direction of you know who is Peggy Peggy Peggy is none of us and yet all of us Peggy Peggy is you Peggy is me Peggy is we um I don't know how people would react to that, ah but we also have a podcast called, one of us knows what they're talking about and the other one is you. So I think the cat is out of the bag about what what some of our vibe is. But anyway, so speaking of AI and automations, again, there's always, I guess the takeaway here is there's there's still humans behind it. um yeah And sometimes the intent of it doesn't always
00:38:48
Speaker
yield the results that you're looking for. But ah with that, before we wrap, I think, Sam, Sarah, what have you prepared for us? Wait, hold on. A little tidbit for the listeners, though. If you come into the office to sign your documents, if you're a client, you should definitely ask to take a picture with Peggy and let us present to our social media. There may be something in it for you. there There's no May, there is, in fact.
00:39:18
Speaker
And there's ah ah Sarah will write a p song for you if you take a picture with Peggy. Yeah. But it'll probably be through chat GPT. It will be a brief song and it will be off key. I mean, there is like an AI platform where you can tell it to write a song and it literally creates a song. Oh, yeah. So maybe much like doing that perform it. Yeah.
00:39:43
Speaker
so Yeah. Stay tuned. You can just do one of those voices for from CapCut. Like sing. One of those voices from what? CapCut. It's like a video editing software. Oh. What will they think of next? Okay, Sarah and Sam, what did what did you have to contribute in addition to your many contributions already?
Human Errors vs. AI Challenges
00:40:11
Speaker
Um, so instead of going towards AI, we kind of went the opposite and ah handsome sky we found some signs that have some human ear on them. Um, well, this could be, this could be automated error.
00:40:33
Speaker
It's basically, it's a mistake white right mistake is sound yeah yeah selling mistakes, Telling mistakes, isn't it? so There's one that says, it's pretty handwritten. It says, cows, please close case. Oh, you took one of ours. Oh, I'm sorry. Don't close links. Sarah took one of ours earlier. All right, if you're going to do this, because. It's going to be like a fire that was out playing. but But make sure you're explaining it because there's no visuals to this.
00:41:01
Speaker
I mean, most of them, you can tell what they were saying as you say them, but if it doesn't, we can explain it. All right, let's- Do you want me to start? Let's see what happens. Yeah, go soon. Go great. Okay. Risk room out of odor.
00:41:18
Speaker
yeah Not our restroom. Stop. Is it your house? No, I mean at the office. ah usually a baroom We have a lot of bathroom issues at at the office. if you come visit it's not a If you come visit us to see Peggy, we just recommend that you do not use the bathroom on the seventh floor. At least the ladies room. It's nice.
00:41:50
Speaker
I know it wasn't. I go higher. Well, yeah, six they have some nice hand lotions and nice. So they do. Yeah, I, I can't go to floor six. I actually used to office there and I can't risk seeing some of the same people. but You have, you have damage. Okay. I have history. Okay. Um, sometimes you're the dog, sometimes you're the hydrant and you're spelled wrong both times.
00:42:17
Speaker
And also it's from Highland Park Junior High, which I find is. So it's not spelled incorrectly. It's grammatically incorrect because it's Y-O-U-R instead of Y-O-U apostrophe R-E. Yes, both times. Yeah, that's one of the worst. Yeah. Do you know what one of my least favorite ones is? And this is not AI. This is human. There is when people will put then when they mean van.
00:42:45
Speaker
Yeah, and try drives me nuts. But I guess I'm a little elitist. Um, this one, right? Sentieri said, but house please close gate. This one's a casual it's all the same. Wait a minute. It says cows, please close gate. Yes. Is there any punctuation in this? No, no, no, no, no, like, I mean, cows come up, please close gate.
00:43:13
Speaker
Well cows comma please close gate would make it sound like you're still telling the cows to close the gate. Yeah but like no like if you did cows exclamation point. Cows! Please close gate.
00:43:27
Speaker
and that first
00:43:32
Speaker
Actually, whenever Luke was still in East Texas, whenever he was a kid, um his mom sometimes did struggle to get them to school because the neighbor's cows would get onto their driveway. but That's so fair. yeah hey Kids with gas eat free.
00:43:55
Speaker
Wait a minute. I mean, what do we think that meant? I kids with gas, please. Wait, I don't know if I still don't know. it It literally says kids with gas enter. Eat free.
00:44:14
Speaker
So is it like a gas station where if you get gas? Yeah, it's a gas station free. Yeah, it's got to be that, but it just says kids with gas eat free. Yeah, ah there's no no nothing else. I feel like we should also point out we were crying while while searching for these. Yeah. We thought they were pretty good ones. Yeah. OK. Caution, hot children turn an underneath their supervision. How is this one?
00:44:49
Speaker
ah OK. I got nothing on that. Um, this one is just a road and it says, it says sot instead of stop. You know what's funny is how funny you find out because that's dumb. It is. They're so dumb. It's just, code out a service, give us a call.
00:45:24
Speaker
good ah like
00:45:30
Speaker
good what here that i feel is gonna be plus one Sorry, you're definitely going to need to edit that because Lori was really high pitched. um
00:45:44
Speaker
This one's really good. Clorox bleach assorted flavors. You shouldn't eat bleach.
00:45:57
Speaker
I love how that story is wheezing. I'm so glad I didn't look at these ahead of time. Yeah, we we didn't show them on purpose because we wanted you guys to. What's next? You can stop recording. Let's just do this for me. This one says, please slow drively.
00:46:22
Speaker
yeah Bad. Next. And then this one is one of my favorites. It's a windy sign and it says, we do got fish.
00:46:32
Speaker
yeah know understand
00:46:42
Speaker
to go
00:46:45
Speaker
Hey! You got fish? Yeah, we do got fish. victim
00:46:53
Speaker
There's a few down here that are all going to do the violators will be towed and find $50. By the way, find F-I-N-D. Like you're going to locate $50.
00:47:06
Speaker
Is it Toad, T-O-A-D? I thought, I saw your phone. No, unfortunately not that one. that Toad is correct, but you get Toad and you're gonna get 50 bucks, so. They can find you. This one's a yard sign and it says, thank you for severing our country.
00:47:37
Speaker
yeah i
00:47:42
Speaker
next one made tear cry so hard to issue i think it's the thought ah shower will be shit down Until repears are finished, due to a leak under the tub and due is due. Oh, I'm sorry, everybody be quiet. Sam, start over, don't laugh. I gotta hear this whole thing. Nobody laugh. The accent didn't help on this one. Shower will be shit. Until repears are finished, due, D-O, to a leak under the tub.
00:48:25
Speaker
Oh, okay. oh but This one's, um, this one's like a work band and it says opens, opens two days a week and Sundays. but It says open seven days a week and Sundays. Yes. And it's an exclamation point. like a workman Oh my god. And then this next one is a pop off his sign. Jellipini's chicken poopers. Stop laughing while you're saying it. I can't hear it. Okay. Jellipini's chicken poopers eight for $2.99. I need to see this one. Oh my god. Hello.
00:49:23
Speaker
yeah There's a garage sale sign. a Estate sale. Can you tell me how estate is spelled? Oh my god. A? A space state sale. Oh, wow. Not a state, a state. Wow. This one's my personal favorite. It is a cake bought from a supermarket um with a football on it.
00:49:52
Speaker
on a football like yard and it just says super bowel.
00:49:59
Speaker
look
00:50:03
Speaker
This is not good. Why didn't do this? And this one is also my favorite. And then I think the last one is one of Sierra's favorite because I think that one also made her cry. um But this is a homemade sign like you see like on the side of the road. And it says homemade apple butter. Oh, space mate.
00:50:27
Speaker
She did what?
00:50:33
Speaker
but All right. and the last and The best apple butter is made by Holmes. Oh god. ohness one Last one. All right. Go out with the bags, Sarah. Last one.
00:50:51
Speaker
Last one is a motel sign and it says, motel vacancy, great rats. Wow. and shut That's good. like yeah All right. So, um you know, while robots are not ready to replace us, um there's still a lot of work to be done on the human side of things.
Closing and Social Media Call to Action
00:51:15
Speaker
Thanks for listening. And just to cover all our bases about what you just heard, I'm sorry and you're welcome. Make sure you subscribe so you never miss an episode and tell your friends about us. We do webinars and live events.
00:51:30
Speaker
The best way to stay up to date is to follow us on Instagram, Facebook, TikTok, and YouTube. Links are in the show notes. If there's a topic you'd like us to cover, maybe you have a question you'd like us to answer, or maybe you just wanna say hi, hit the link in the show notes or go to birch-law.com forward slash podcast and fill out the contact form.
00:52:00
Speaker
much better. Yeah I thought that had a lot of energy.