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Overcoming "You Have Bad Reviews" (Live Footage)
81 Plays1 year ago
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The SOLARPRENEUR podcast is here to help you close more deals in the solar industry, generate more leads and referrals, and hopefully, have a much better time and situation.
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Transcript
Introduction to Solarpreneur Podcast
00:00:03
Speaker
Welcome to the Solarpreneur Podcast, where we teach you to take your solar business to the next level.
00:00:08
Speaker
My name is Taylor Armstrong.
00:00:10
Speaker
I went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fell.
00:00:19
Speaker
I teach you how to avoid the mistakes I made and bring in the top solar dogs of the industry to let you in on the secrets of generating more leads, falling up like a pro, and closing more deals.
00:00:31
Speaker
What is a solopreneur, you might ask?
00:00:33
Speaker
A solopreneur is a new breed of solopro that is willing to do whatever it takes to achieve mastery, and you are about to become one.
00:00:41
Speaker
Hey, what's up, storepreneurs?
Handling Customer Objections on Negative Reviews
00:00:42
Speaker
Today, we're going to be talking about how to overcome the customers that complain about negative reviews or your prospective customers that don't want to sign because there's a few negatives.
00:00:54
Speaker
How do you overcome it?
00:00:55
Speaker
How do you tackle it before it comes up?
00:00:57
Speaker
And how do you still close deals even with negative reviews?
00:01:01
Speaker
So all that and a whole lot more.
00:01:03
Speaker
My name is Taylor Armstrong.
00:01:05
Speaker
And as usual, we are here to help you close more deals, generate more leads and referrals, and hopefully have a much better time in the solar industry.
00:01:13
Speaker
This is actually started this once, got about 45 seconds into it, but then a baby started freaking out.
00:01:21
Speaker
Hey, some of you know, just had a baby about a month and a half ago.
00:01:25
Speaker
Sometimes this kid isn't too happy.
00:01:27
Speaker
So I apologize if you hear some baby screaming in the background, but that's how it goes.
00:01:33
Speaker
Don't have a mansion yet, but I got...
00:01:36
Speaker
Got our three bedroom house here.
00:01:38
Speaker
And unfortunately, it's not all soundproof.
00:01:40
Speaker
Don't have the Joe Rogan studio quite yet.
00:01:43
Speaker
But hey, we're going to get there after I sell some more solar.
00:01:46
Speaker
But thank you for listening to the show.
00:01:48
Speaker
And we're free and available on Apple, Spotify, iTunes, wherever you can find your podcasts.
00:01:54
Speaker
We're coming at you every Tuesday and Friday.
00:01:56
Speaker
Thank you so
Podcast Availability and Sponsorship
00:01:57
Speaker
much for sharing the podcast, spreading the word, helping us grow.
00:02:01
Speaker
That is what keeps this thing going.
00:02:02
Speaker
And special thank you to our sponsors.
00:02:05
Speaker
that support the show as well, especially Solar Scouts.
00:02:09
Speaker
They just are great software and really appreciate them sponsoring our podcast.
00:02:15
Speaker
So go check them
Overcoming Objections with Persistence
00:02:16
Speaker
out if you have not already.
00:02:18
Speaker
So let's jump into the episode.
00:02:20
Speaker
Hey, and I have to tell you, this was probably one of the craziest closes ever.
00:02:25
Speaker
I've done in a while because I get to the house and this lady, she just starts telling me right off the bat, hey, no, I don't want to look into it.
00:02:34
Speaker
Looked in your company.
00:02:36
Speaker
You have negative reviews, so I'm just going to cancel the appointments.
00:02:39
Speaker
And luckily, I did not give up.
00:02:42
Speaker
I kept pushing through and I'm going to show you some live footage here in a second of how I was able to overcome this customer's just doubts and fear of going with a company that has some negatives.
00:02:53
Speaker
And really, we don't even have that bad of reviews.
00:02:56
Speaker
And I was showing her our reviews and it's like, yeah, there's some negatives, but we have like, you know, four star average, nothing terrible.
00:03:06
Speaker
And so really, they're just there's going to be those people that no matter how many positives there are,
00:03:12
Speaker
They look up two negative reviews and they're going to base off of that and be like, no, I don't want to do it.
00:03:16
Speaker
You're going to hear how I handle that and some things I did that I think help her see that, hey, even though there's some negatives, that doesn't necessarily mean that's how your experience is going to be.
00:03:25
Speaker
Here's some ways that I helped her humanize the whole experience.
00:03:29
Speaker
Okay, look at me like a human being and I care a little bit more.
00:03:33
Speaker
So I'm going to be playing back some live footage.
00:03:36
Speaker
And I hope it helps somebody out there.
00:03:37
Speaker
But if you have ever struggled with this objection, you know, it can be extremely frustrating where people are just basing their entire customer experience off of a few random reviews.
00:03:48
Speaker
So I'm going to play back this recording and hopefully you learn a thing or two from it.
00:03:54
Speaker
And yeah, we'll give you some highlights along the way because this was an older lady.
00:03:59
Speaker
Sometimes she was a little bit tougher to understand at times.
00:04:03
Speaker
And I did record this with Ciro.
00:04:06
Speaker
They are the best software to record your closes, record your presentations.
00:04:11
Speaker
and get feedback.
00:04:12
Speaker
And already one thing that you'll hear that I learned is I said the word like way too many times in this presentation.
00:04:19
Speaker
And so just listening back, that's one thing that I changed.
00:04:21
Speaker
I didn't even realize it.
00:04:22
Speaker
I said like way too many times.
00:04:24
Speaker
So there you go.
00:04:25
Speaker
That's the power in recording yourself.
00:04:26
Speaker
You hear things that maybe you repeat.
00:04:29
Speaker
You hear things that maybe aren't explained the greatest that you can listen to one time and already have some things to fix.
00:04:35
Speaker
So very powerful way to make improvements.
00:04:38
Speaker
But let's jump into this and figure out how we can overcome this specific objection.
00:04:44
Speaker
And just to give some quick context, I started this recording basically when I got inside the house.
00:04:50
Speaker
So she came to the door, tried to cancel the appointments, which I'm glad I didn't like call or text to confirm because she would have just canceled right then.
00:04:58
Speaker
But instead, I just
Building Trust Beyond Ratings
00:04:59
Speaker
showed up, which can be a great thing to do at times.
00:05:03
Speaker
I pushed past it, got inside the home.
00:05:05
Speaker
And then I started recording when I knew I was just going to have to pull out the big guns and start overcoming this.
00:05:11
Speaker
So you're going to hear what I said when I got at the kitchen table and started pulling up some reviews and started going through it with her.
00:05:19
Speaker
So here's how it went.
00:05:20
Speaker
Yeah, I'll show you the crack one here on.
00:05:29
Speaker
Have you heard of that?
00:05:30
Speaker
Better Business Apparel?
00:05:32
Speaker
Yeah.
00:05:32
Speaker
Okay.
00:05:32
Speaker
Yeah.
00:05:34
Speaker
Sorry, because I know I dealt with them.
00:05:37
Speaker
They only matter on business.
00:05:39
Speaker
Okay.
00:05:39
Speaker
And, uh, it's not going to be a few steps up under the table.
00:05:45
Speaker
I just don't say anything.
00:05:50
Speaker
Okay, so you'll hear right off the bat, she's saying, oh, I don't trust anything on Better Business Bureau.
00:05:55
Speaker
I was showing her that because our company, we have an A plus on Better Business Bureau.
00:05:59
Speaker
So I'm like, oh, this will get her.
00:06:00
Speaker
And then of course, she's like, oh, I don't trust them.
00:06:04
Speaker
I don't care what Better Business Bureau has to say.
00:06:07
Speaker
So already I'm like, okay, this is going to be harder than I thought.
00:06:09
Speaker
I was hoping I could just show her that.
00:06:11
Speaker
All her concerns would be eased and then easy money after that wasn't quite that simple.
00:06:15
Speaker
So
Addressing Doubts with Data and Comparisons
00:06:16
Speaker
next, I...
00:06:19
Speaker
you know, just start talking about other things.
00:06:23
Speaker
We go back and forth on reviews.
00:06:25
Speaker
So here's the start of the next little section here.
00:06:29
Speaker
I don't have enough panels in my roof.
00:06:31
Speaker
They did nothing.
00:06:32
Speaker
They were such afraid to get their money.
00:06:35
Speaker
And this is really normal.
00:06:49
Speaker
I mean, that's not the only one.
00:06:51
Speaker
Yeah.
00:06:52
Speaker
Well, you're a smart lady.
00:06:53
Speaker
You know how business is, right?
00:06:54
Speaker
Yeah.
00:06:55
Speaker
There's always going to be people that have negatives because at the end of the day, this is construction.
00:06:58
Speaker
There's a lot of negatives at the end of the day.
00:07:01
Speaker
Yeah.
00:07:01
Speaker
And the graph came out that...
00:07:03
Speaker
wasn't very good at all.
00:07:04
Speaker
And, you know, I dealt with a couple of soap companies.
00:07:08
Speaker
And we had soap for 20 years.
00:07:12
Speaker
They blew up, flooded my garage.
00:07:16
Speaker
All the night came up and took them down.
00:07:18
Speaker
How long ago was that?
00:07:19
Speaker
About 20 years ago.
00:07:21
Speaker
I talked to Robert a lot about his.
00:07:24
Speaker
And he's
00:07:32
Speaker
Okay, so just to recap a little bit, I know it's probably a little bit tough to understand 100% of what she's saying on the recording, but she's saying she had pool solar on her home.
00:07:43
Speaker
They blew up.
00:07:44
Speaker
They flooded her garage.
00:07:46
Speaker
She's just saying there's so many negative reviews.
00:07:50
Speaker
So it is not looking good here at all.
00:07:52
Speaker
I'm just getting my teeth kicked in.
00:07:55
Speaker
Don't even have time to respond.
00:07:56
Speaker
She's not taking anything.
00:07:58
Speaker
And this was a close case.
00:08:01
Speaker
It doesn't have a sad ending, but I do end up closing this.
00:08:05
Speaker
So how did I flip her?
00:08:07
Speaker
Right.
00:08:07
Speaker
How do you get these
Countering Negative Perceptions
00:08:08
Speaker
people to start paying attention?
00:08:10
Speaker
I did feel like it was almost a miracle because when I was hearing all this, I was like, man, this is I was getting in my head.
00:08:18
Speaker
I'm like, I don't know.
00:08:20
Speaker
This seems almost like a waste of time.
00:08:23
Speaker
But then as the more I talked to her, the better things started going.
00:08:27
Speaker
So the next section here, we went.
00:08:33
Speaker
Yeah, she started talking about how she's heard that our company is scamming seniors.
00:08:39
Speaker
And then here's where I think I started to bring up some valid points that I think did get her to think a little bit.
00:08:47
Speaker
So here's what I said.
00:08:50
Speaker
Because just to be blunt with you, Legacy Power, they have thousands and thousands of customers across the whole country.
00:08:56
Speaker
Yeah, I was reading.
00:08:57
Speaker
I mean, I read up on that whole thing.
00:08:59
Speaker
Okay.
00:09:00
Speaker
So any company that has thousands and thousands, if you go through, if you added up all the negatives, probably represents less than 0.5% of everyone that's done it.
00:09:11
Speaker
I promise.
00:09:11
Speaker
I mean, I saw a chart
Humanizing the Sales Experience
00:09:13
Speaker
of the reports from Nationwide on here, and it had...
00:09:20
Speaker
just under 50% of satisfied customers.
00:09:22
Speaker
And they had like one or two percent of two customers, three customers, which was the average customer, I would say.
00:09:31
Speaker
It was a few.
00:09:32
Speaker
And then the negativity chart went over to 50%, a full 50%.
00:09:37
Speaker
And so they polled the tens of thousands of people we've helped.
00:09:39
Speaker
They talked to every single one of them?
00:09:41
Speaker
I don't know.
00:09:42
Speaker
This is what I have received off of the summerreview.com.
00:09:47
Speaker
Yeah.
00:09:49
Speaker
Anyways, if you look up any company that has tens of thousands of customers, I don't have to.
00:09:53
Speaker
Well, I'm not talking about solar.
00:09:55
Speaker
I'm talking about earphones.
00:09:56
Speaker
I don't know if you've looked up Apple's reviews.
00:09:59
Speaker
They're worse than our reviews.
00:10:01
Speaker
I don't know if you've looked up SDGuni reviews.
00:10:03
Speaker
They're not one star.
00:10:06
Speaker
So, yeah.
00:10:07
Speaker
I don't know.
00:10:10
Speaker
Okay, so here's a few things that I think started helping a little bit, right?
00:10:15
Speaker
You notice that...
00:10:18
Speaker
I was trying to bring in other companies as examples.
00:10:22
Speaker
And that's what I was meaning to say.
00:10:24
Speaker
I think I said our company has tens of thousands of customers, which I don't think we have that many yet.
00:10:30
Speaker
But what I was meaning to say is there are companies that have tens of thousands of customers and they have terrible reviews.
00:10:38
Speaker
So this is where I think she started realizing a little bit.
00:10:42
Speaker
Hey, if you look at any big company out there, Apple, Microsoft,
00:10:47
Speaker
the utility company, right?
00:10:50
Speaker
It's like, why do people stay with the utility company?
00:10:52
Speaker
They have one star reviews, right?
00:10:55
Speaker
So if you can make a solid case through examples like that.
00:11:00
Speaker
So some of you already know that I run my own door-to-door sales team here in San Diego.
00:11:05
Speaker
And as we are gearing up for the summer, I realized if we do the same thing we always did, we're going to get the same results.
00:11:12
Speaker
But if I want to increase my deal flow, I need to do something different to get an advantage.
00:11:16
Speaker
Then we discovered an app called Solar Scout.
00:11:19
Speaker
But it's not a door knocking app.
00:11:21
Speaker
It's a data platform that shows us who is likely to go solar in our market.
00:11:25
Speaker
It shows us who has previously applied for solar but later canceled the deal, who has moved in recently, and even how much electricity the homes are using in a given neighborhood.
00:11:35
Speaker
It's been working for a lot of teams across the country, and now I'm on board too.
00:11:39
Speaker
I'm going to be one of the first to use SolarScout in San Diego, so I decided to partner up.
00:11:43
Speaker
But I told them, hey, if I'm going to talk about SolarScout on my show, you need to give my listeners a great deal.
00:11:49
Speaker
And they did.
00:11:50
Speaker
So go to solarscout.app forward slash Taylor and book a demo with them and you'll get 10% off your first month when you sign up.
00:11:59
Speaker
That's solarscout.app forward slash Taylor.
00:12:03
Speaker
Okay, back to the show.
00:12:05
Speaker
These things can start helping people rise.
00:12:07
Speaker
Okay, maybe it is a little bit ridiculous that I'm...
00:12:11
Speaker
not even giving solar
Sealing the Deal with Personal Connection
00:12:12
Speaker
a chance when every other product they use also has negative reviews out there.
00:12:17
Speaker
So this is something you need to do when people bring up negative reviews is get them to compare it to all the other products, all the other companies they're using, and then get them to realize is, hey, this is construction.
00:12:29
Speaker
Hey, one thing we pride ourselves on is that we're not a perfect company.
00:12:33
Speaker
Things go wrong in construction.
00:12:35
Speaker
You know, there's uncontrollables.
00:12:37
Speaker
There's things that you can't control at times.
00:12:39
Speaker
But one thing we will do, Helen, one thing we will do, Mrs. Customer, is we will fix it, which is it.
00:12:47
Speaker
And hopefully you're with a company that does actually fix things, right?
00:12:50
Speaker
But I know personally, my company, we fix things, right?
00:12:55
Speaker
Or if your company doesn't, you need to take it on yourself, take that responsibility upon yourself that you're going to fix the things.
00:13:01
Speaker
And I hope everyone listening to this podcast takes on that ownership of helping your customers, even if heaven forbid your company's out of business, the customer service isn't responding.
00:13:16
Speaker
I hope you will still take that responsibility and still respond to your customers.
00:13:22
Speaker
Yeah, but this is what I started to explain to her a little bit.
00:13:27
Speaker
So, yeah, like all I'm saying, Helen, like, yeah, you need to feel comfortable with it.
00:13:30
Speaker
But like instead of taking some arbitrary reviews that like may or may not give you the full picture and represents like a very, very small percentage of everyone that's done this, like I would recommend.
00:13:41
Speaker
I mean, these are dozens of people that I've helped personally.
00:13:43
Speaker
So I can send you all these.
00:13:45
Speaker
We can send you like.
00:13:47
Speaker
We can send you, like, phone through the process that are happy with it.
00:13:49
Speaker
You know what I mean?
00:13:49
Speaker
Are you going to send me a dozen people that we're not happy with it?
00:13:52
Speaker
Well, you can contact them there.
00:13:54
Speaker
But, yeah, I'm sure you could find something.
00:13:56
Speaker
How much does the system cost?
00:13:58
Speaker
There's not a cost for it.
00:14:00
Speaker
Yeah, it's just a fully funded program just to where they would have to approve the homes.
00:14:04
Speaker
That's not a guarantee that we could do it.
00:14:06
Speaker
But if they did it, you guys would just pay a lower rate for the power here.
00:14:09
Speaker
And they would also put in batteries so you'd have full backup.
00:14:12
Speaker
Wouldn't have to worry about outages, stuff like that.
00:14:15
Speaker
If batteries are about five years, then you have to buy a new one.
00:14:18
Speaker
How much are they?
00:14:19
Speaker
50 grand.
00:14:21
Speaker
So you'll notice here she starts asking some buying questions, right?
00:14:25
Speaker
So these things are slowly but surely helping a little bit, right?
00:14:30
Speaker
I'm making her realize that, hey, there's people that have done this that have had a great experience.
00:14:35
Speaker
Hey, and if you didn't notice from the recording, I was actually pulling up on my phone the dozens and dozens of pictures and videos I've recorded with my phone.
00:14:44
Speaker
families I've served.
00:14:46
Speaker
And I was just scrolling through this, helping her see all this proof of people that are happy that have done this.
00:14:52
Speaker
And right after that, she says, okay, well, how much is this going to cost me?
00:14:57
Speaker
Boom, buying question.
00:14:58
Speaker
So you know, I've gained back a little bit of ground.
00:15:01
Speaker
Hey, but we start going through it.
00:15:04
Speaker
I'm answering a few more of her questions.
00:15:07
Speaker
I thought I was making some big ground up here, but she actually does shut me down again.
00:15:14
Speaker
And I'm like, oh my gosh, back to ground zero.
00:15:16
Speaker
So let me find that section here.
00:15:18
Speaker
I'm going to pass this over here.
00:15:22
Speaker
That's your home.
00:15:23
Speaker
That's your husband.
00:15:25
Speaker
You're going to have that stuff.
00:15:28
Speaker
No, I think I'm seriously, I have lived in a lot of places.
00:15:31
Speaker
And when you came and you told me different things, I thought, wow, yeah.
00:15:36
Speaker
And then I made it my business to come in and look it up.
00:15:41
Speaker
And then I saw him.
00:15:44
Speaker
I'm a comment.
00:15:44
Speaker
Sorry.
00:15:45
Speaker
I'm sorry.
00:15:46
Speaker
Beautiful family.
00:15:47
Speaker
Beautiful.
00:15:47
Speaker
Thank you.
00:15:48
Speaker
Aw.
00:15:49
Speaker
I miss the kids being nice.
00:15:50
Speaker
I know.
00:15:51
Speaker
We just had a baby.
00:15:52
Speaker
So we got a four-year-old, a two-year-old.
00:15:54
Speaker
A baby right now.
00:15:55
Speaker
Congratulations.
00:15:57
Speaker
Okay, so she shuts it down again.
00:15:59
Speaker
This time the daughter's here.
00:16:01
Speaker
So the daughter's, I'm trying to get the daughter on my side.
00:16:03
Speaker
It's an older lady.
00:16:05
Speaker
Daughter lives with her.
00:16:06
Speaker
And she's telling the daughter, no, you know what?
00:16:08
Speaker
I'm not going to do it.
00:16:09
Speaker
Too much negative.
00:16:11
Speaker
And then this actually helps me.
00:16:13
Speaker
You hear the daughter.
00:16:14
Speaker
She sees the picture on my phone and my family.
00:16:16
Speaker
We start talking about babies.
00:16:18
Speaker
We start talking about kids.
00:16:20
Speaker
And this played in my favor quite a bit.
00:16:22
Speaker
So shout out to the daughter.
00:16:25
Speaker
She, I think, in some ways, saved the deal right here because it gets the customer's mind off of thinking, oh, no, I'm not going to look at it.
00:16:33
Speaker
I'm doing it.
00:16:34
Speaker
Now they're seeing me as a family guy.
00:16:36
Speaker
They're seeing me as a human.
00:16:37
Speaker
They're seeing me not as just as some annoying pesky sales guy that comes in.
00:16:41
Speaker
But hey, I got a family here.
00:16:43
Speaker
I got people I take care of.
00:16:44
Speaker
This is my livelihood, right?
00:16:46
Speaker
So anyone listening, even if you don't have kids, even if you don't have family,
00:16:50
Speaker
What can you show the customer to humanize them or to humanize yourself to them?
00:16:54
Speaker
Maybe you have a picture of your dog and they love dogs.
00:16:57
Speaker
Maybe you have a picture of you, I don't know, doing stuff with your brother, sister, whatever.
00:17:02
Speaker
Like show them things, relate to them.
00:17:04
Speaker
Always have like pictures you can show them of your family, of just something you can relate on.
00:17:09
Speaker
And this stuff helps so much because it just takes annoying sales guy out of it and makes them treat you differently.
00:17:16
Speaker
So this came in clutch for me, and this was one of the reasons I was able to overcome, you know, some of the negativity stuff.
00:17:23
Speaker
For time's sake and just for audio quality's sake, I'm not going to go to every single section here, but just to highlight, she starts asking me how long I'm being with the company.
00:17:35
Speaker
And here's the way I got them to open up and at least check it out and really get my foot in the door here.
00:17:41
Speaker
Yeah.
00:17:45
Speaker
Um, but yeah, well, what I was going to say, I'm like, they already prepared it.
00:17:48
Speaker
So why don't we just show you like comparison to what it is and all that.
00:17:51
Speaker
And then if you like it, by all means, let's get you in touch that have done it and not just go on to people.
00:17:56
Speaker
Yeah.
00:17:59
Speaker
Um, cause yeah, I just say for you guys to pay way more just cause we can help you feel comfortable.
00:18:05
Speaker
Um, off of like a few, you know, reviews.
00:18:09
Speaker
How about a year?
00:18:11
Speaker
Okay, so from there, it was pretty much history.
00:18:15
Speaker
I say, the line I used was, hey, Helen, we're here, we're at the table.
00:18:21
Speaker
They already prepared it, so why don't we just show you a comparison to your current bill.
00:18:25
Speaker
If you like it, then let's get you in touch with people that have done this so you can base experience off of real things instead of just some arbitrary reviews you're finding online.
00:18:38
Speaker
But if you don't like it, no harm, no foul.
00:18:41
Speaker
Right.
00:18:41
Speaker
So our job as salespeople, we need to get our foot in the door and just get to the next step.
00:18:46
Speaker
Right.
00:18:47
Speaker
Hey, we're on the baseball diamond.
00:18:48
Speaker
We're just getting to first base and then we're getting to second base.
00:18:52
Speaker
So don't think of the whole sale like you got to do all these things.
00:18:55
Speaker
Just get to that next step.
00:18:57
Speaker
And that next step was for me was say I got to overcome some of the negativity around her thinking of reviews and
00:19:04
Speaker
And then I got to get to the next step.
00:19:06
Speaker
So you heard how I did that.
00:19:08
Speaker
Number one, I just related our reviews to any large company that services a lot of people.
00:19:13
Speaker
They're going to have negatives.
00:19:15
Speaker
And then after that, I made myself a human.
00:19:20
Speaker
I talked about my kids, talked about family.
00:19:24
Speaker
Daughter did help with that too.
00:19:25
Speaker
And then once I saw her getting comfortable with that,
00:19:28
Speaker
I went in, got the next step.
00:19:30
Speaker
Came between there.
00:19:31
Speaker
I did pull up other people.
00:19:32
Speaker
I did pull up testimonials.
00:19:35
Speaker
We did talk about how this is construction, how there's going to be things that go wrong.
00:19:38
Speaker
Hey, but I think all all these things, they helped.
00:19:42
Speaker
You just take it step by step, make them feel a little comfortable.
00:19:45
Speaker
Then you get into it.
00:19:47
Speaker
And then ended up closing
Encouragement for Sales Persistence
00:19:48
Speaker
this deal.
00:19:49
Speaker
Once I got her and the daughter to listen, it was game over.
00:19:53
Speaker
They loved it.
00:19:54
Speaker
They never gotten this far with anybody in the process.
00:19:57
Speaker
Took them through the process, ended up closing the deal.
00:20:00
Speaker
It was a 12 kilowatt system, which is pretty big out here in our neck of the woods and definitely making a healthy commission on that.
00:20:07
Speaker
But I would not have if I was a rookie salesperson, if I just gave up, if I called and she was like, uh, looked at negative reviews, don't come.
00:20:16
Speaker
any of that.
00:20:17
Speaker
It's so crazy how all these little things building up can literally be the difference of you making a great commission or going home broke.
00:20:26
Speaker
Hey, and luckily I followed the process and went through the steps and now it's going to be my biggest commission possibly ever on a deal.
00:20:35
Speaker
So super happy about that.
00:20:37
Speaker
Okay.
00:20:37
Speaker
Knock on wood.
00:20:38
Speaker
It's not installed yet, but they're super happy and excited.
00:20:42
Speaker
So hopefully you took something from this episode.
00:20:44
Speaker
Just don't give up on the process.
00:20:46
Speaker
But those are some steps you can use to overcome the negative review objection and a lot of things you can apply to any objection.
00:20:55
Speaker
So keep selling and don't give up.
00:20:57
Speaker
Even if you're not making any money in this industry, the only reason you fail is when you give up.
00:21:03
Speaker
So don't give up.
00:21:04
Speaker
Keep going.
00:21:04
Speaker
You will have success.
00:21:05
Speaker
Okay,
Promoting a New Resource
00:21:06
Speaker
thanks for tuning in today and we'll see you on the next episode.
00:21:10
Speaker
What's up, solarpreneurs?
00:21:11
Speaker
Hope you enjoyed the episode.
00:21:12
Speaker
Before you run out and start selling more solar yourself, wanted to let you know about an exciting new cheat sheet we created specifically for you in mind.
00:21:23
Speaker
One of the top questions I get asked on Instagram, on Facebook by our listeners is, Taylor, where should I start?
00:21:30
Speaker
What episodes should I listen to in the podcast?
00:21:33
Speaker
You got too many podcasts, man, because now we have over 200 episodes.
00:21:38
Speaker
So what we've done, we created the top 10 most downloaded, most listened to, and I would say widely accepted, most useful podcasts that we've done here on Solopreneur.
00:21:51
Speaker
We put them together all in one sheet.
00:21:53
Speaker
So you can go, you can hit the ground running, especially if you're new, you do not want to not have this sheet.
00:22:00
Speaker
So go download it right now.
00:22:01
Speaker
It's going to be at top10.solarpreneurs.com.
00:22:05
Speaker
Again, that's top10, the number 10,.solarpreneurs.com.
00:22:10
Speaker
Don't forget the S on solarpreneurs.
00:22:13
Speaker
We will have that in the show notes.
00:22:15
Speaker
Go download it right now.
00:22:17
Speaker
And especially if you have not listened to them, go listen to them and you can re-listen to them.
00:22:22
Speaker
That's going to show you how.
00:22:23
Speaker
So go download it and we'll see you on the other side.