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How to Achieve GOAT Status in Solar Sales - Taylor McCarthy image

How to Achieve GOAT Status in Solar Sales - Taylor McCarthy

E155 ยท The Solarpreneur
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750 Plays4 years ago

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Speaker 1 (00:03):

Welcome to the Solarpreneur podcast, where we teach you to take your solar business to the next level. My name is Taylor Armstrong and went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fail. online teach you to avoid the mistakes I made and bringing the top solar dogs, the industry to let you in on the secrets of generating more leads, falling up like a pro and closing more deals. What is a Solarpreneur you might ask a Solarpreneur is a new breed of solar pro that is willing to do whatever it takes to achieve mastery and you are about to become one.

Speaker 2 (00:43):

We are back in the studio today, got back from a trip to Dallas last weekend, actually with the man of the hour who is here with us today, I'm excited to finally get him on the show because we have got the legends and the myths Taylor McCarthy. So thanks for finally coming on the show with us Taylor. Hey bro. I'm really happy to be here. I'm excited. We're going to get this to drop some drops. Some of the heat for everybody right now. Oh yeah. And everybody knows anyone with a name like Taylor, they're going to be bringing the heat. They're going to be bringing the value tips in the solar industry. So Taylor's in the room. Let's go. Good stuff. So, uh, yeah, we just got back from your events, Taylor, the Knockstar, um, the, uh, Knock Fest, I should say, or sorry, a Door to Door Fest, get all these events confused.

Speaker 2 (01:35):

Um, so it was great events. You guys put a ton of time into it. So tell me, how was it? You, you recovered from the events, you guys put a lot of work into that. Yeah, man, definitely a lot of stress going into that, like being able to prepare that big of an event and you know, wanting to deliver and have it come from a genuine place, you know, um, you know, when we first started north starting university, it was really just a project to say like, Hey, like let's get it back to the next generation. We'll do a six week bootcamp. We'll design a competition around the bootcamp where we can train, hold people accountable and really help them get results. And then it transformed into, you know, us wanting to do this event and, you know, putting together people that really had validity that we're walking the walk and making the plays right now.

Speaker 2 (02:20):

And you know, it turned out really good. You know, the best part about it was the relationships. I feel like I've formed and you know, just to be able to really give back and hold nothing back because you know, it's something that genuinely bothers me. Like why is there so much mediocrity in our space? Why isn't there everybody's a millionaire, right? Because we get the chance to write our own paycheck. Every single day, we get the ability to tell somebody what we're worth and go improve that on a day-to-day basis. You know, that was one thing that I wanted to deliver for people was to be able to not only give them motivation and teach them things, but to really give them something that they can take, you know, like specific one-liners or, you know, reasons why people say yes or reasons why people say no or understanding what to say when somebody says, I want to think about it.

Speaker 2 (03:09):

You know, that's why we designed the actual Solar Knock Cards, which has all the common objections and all the nasty words that people have to eliminate from their vocabulary. And then the slicks specifically, you know, to be able to engage people while they're on the doors and to give the door to door sales and in the best

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Transcript

Introduction & Taylor's Journey

00:00:03
Speaker
Welcome to the Solarpreneur Podcast, where we teach you to take your solar business to the next level.
00:00:08
Speaker
My name is Taylor Armstrong.
00:00:10
Speaker
I went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fell.
00:00:19
Speaker
I teach you how to avoid the mistakes I made and bring in the top solar dogs of the industry to let you in on the secrets of generating more leads, falling up like a pro, and closing more deals.
00:00:31
Speaker
What is a Solarpreneur you might ask?
00:00:33
Speaker
A Solarpreneur is a new breed of Solar Pro that is willing to do whatever it takes to achieve mastery and you are about to become one.

Guest Introduction: Taylor McCarthy

00:00:42
Speaker
What's up, solopreneurs?
00:00:43
Speaker
We are back in the studio today.
00:00:45
Speaker
Got back from a trip to Dallas last weekend, actually with the man of the hour who is here with us today.
00:00:52
Speaker
I'm excited to finally get him on the show because we have got the legends and the myth, Taylor McCarthy.
00:00:58
Speaker
So thanks for finally coming on the show with us, Taylor.
00:01:02
Speaker
Hey, bro.
00:01:03
Speaker
I'm really happy to be here.
00:01:04
Speaker
I'm excited.
00:01:05
Speaker
We're going to drop some of the heat for everybody right now.
00:01:10
Speaker
Oh yeah.
00:01:10
Speaker
And everybody knows anyone with a name like Taylor, they're going to be bringing the heat.
00:01:14
Speaker
They're going to be bringing the value tips in the solar industry.
00:01:18
Speaker
So two Taylors in the room.
00:01:21
Speaker
Let's go.
00:01:23
Speaker
Good stuff.
00:01:23
Speaker
So yeah, we just got back from your events, Taylor, the knock star.

Knock Star University & Industry Challenges

00:01:28
Speaker
um the uh knock fest i should say or sorry door-to-door fest get all these events confused um so it's great events you guys put a ton of time into it so tell me how was it you recovered from the event you guys put a lot of work into that yeah man um definitely a lot of stress going into that like being able to prepare that big of event and you know wanting to deliver and have it come from a genuine place you know
00:01:55
Speaker
You know, when we first started Knox Star University, it was really just a project to say like, hey, like, let's get back to the next generation.
00:02:01
Speaker
We'll do a six week boot camp.
00:02:03
Speaker
We'll design a competition around the boot camp where we can train, hold people accountable and really help them get results.
00:02:10
Speaker
And then it transformed into, you know, us wanting to do this event and, you know, putting together people that really had validity that were walking the walk and making the plays right now.
00:02:20
Speaker
And, you know, it turned out really good.
00:02:22
Speaker
You know, the best part about it was the relationships I feel like I formed.
00:02:27
Speaker
And, you know, just to be able to really give back and hold nothing back because, you know, it's something that genuinely bothers me.
00:02:34
Speaker
Like, why is there so much mediocrity in our space?
00:02:37
Speaker
Why isn't there?
00:02:38
Speaker
Everybody's a millionaire, right?
00:02:40
Speaker
Because we get the chance to write our own paycheck every single day.
00:02:43
Speaker
We get the ability to tell somebody what we're worth and go out and prove that on a day-to-day basis.

Sales Tools & Techniques

00:02:49
Speaker
So, you know, that
00:02:51
Speaker
was one thing that I wanted to deliver for people was to be able to not only give the motivation and teach them things, but to really give them something that they can take home, you know, like specific one-liners or, you know, reasons why people say yes or reasons why people say no, or understanding what to say when somebody says, I want to think about it.
00:03:09
Speaker
You know, that's why we designed the actual solar knock cards, which
00:03:14
Speaker
has all the common objections and all the nasty words that people have to eliminate from their vocabulary.
00:03:20
Speaker
And then the slick specifically, you know, to be able to engage people while they're on the doors and to give the door to door salesman the best percentage and the certainty that they want to be successful.
00:03:31
Speaker
Yeah, I love that.
00:03:32
Speaker
And I tell this story all the time.
00:03:33
Speaker
But when I first started in solar, there was so much like hidden stuff that people didn't want to say.
00:03:38
Speaker
It's like outside of my company, I couldn't get any coaching at all.
00:03:42
Speaker
I would literally go to top guys at other companies.
00:03:45
Speaker
I was with a pretty small company.
00:03:46
Speaker
So I'd hit up the top dudes at other companies.
00:03:48
Speaker
They'd be like, no, we're not telling you anything.
00:03:50
Speaker
I'm like, come on, man, I'll buy you dinner.
00:03:52
Speaker
Let's go just like tell me a few lines that are working for you and nothing.
00:03:56
Speaker
No one will say anything.
00:03:58
Speaker
So what I love about you is you hold nothing back.
00:04:00
Speaker
And like you're saying in this event, you literally gave us, I think, every line that's working for you, everything you say out there.
00:04:07
Speaker
And I've never heard someone just break it down into the exact words they're saying, which you couldn't find even a couple of years ago.
00:04:13
Speaker
Yeah.
00:04:14
Speaker
Um, so yeah, that's was a money events and definitely worth the money for that for your stuff alone that we heard.
00:04:21
Speaker
Um, but yeah, what I want to ask you, Taylor, when you guys first started this whole knock star thing, were you planning on doing live events or it was just going to be the original coaching thing?
00:04:30
Speaker
Has it sort of evolved since you and Danny started it up?
00:04:33
Speaker
Yeah, I mean, you know, just to be very blunt, like Danny was the one that took the lead on saying, hey, we have to do this event, starting to put the pieces together.
00:04:43
Speaker
And, you know, that wasn't initially my idea.
00:04:45
Speaker
I'm not the type of guy that's going to say, hey, I'm throwing this huge event.
00:04:48
Speaker
You know, it's kind of like first comes the action, then comes the motivation, right?
00:04:53
Speaker
You know, we started to put one foot in front of each other and we started to kind of make the plays that we needed to make.
00:04:59
Speaker
And, you know, the next thing you know is we have a full event with 400 people in it.
00:05:03
Speaker
And, you know, when you're surrounded around all those people, you know, I really don't know what I'm going to say when I go up on stage because I don't speak from my brain and speak from my heart the same way that I don't know what I'm about to say over the next 30 to 45 minutes.
00:05:17
Speaker
It's just I have this, you know, intention to say,
00:05:20
Speaker
hey, like I'm being selfish if I don't give everything that I have back to the industry and to help other people.
00:05:26
Speaker
And that's just what it comes down to because if you really think about it, how many people get into door-to-door sales that just straight up never make it?
00:05:34
Speaker
Like they only make it two, three weeks because they don't know this information and they go two to three weeks without getting paid and then they say, hey, I'm gonna go back to my job at 7-Eleven or I'm gonna go back to my hourly job.
00:05:47
Speaker
See, the problem is, is,
00:05:50
Speaker
There's two zones.
00:05:51
Speaker
There's the comfort zone and the danger zone.
00:05:53
Speaker
We all strive to achieve things like money, recognition.
00:05:58
Speaker
The greatest motivator of all is the need to be comfortable.
00:06:01
Speaker
But what happens is we get frustrated.
00:06:04
Speaker
And when that frustration dwells, the average person will withdraw or they will quit, right?
00:06:10
Speaker
Because they start to self-doubt themselves.
00:06:12
Speaker
They don't have that certainty.
00:06:14
Speaker
And when you're armed and you have the ammunition to say, Hey, I've got nine or 10 different ways to handle this.
00:06:20
Speaker
You know, we did a role play.
00:06:22
Speaker
Somebody had a specific, you know, objection and, you know, I handled it and everyone was like, Oh, that was nasty.
00:06:28
Speaker
You handled it like four or five different ways.
00:06:29
Speaker
Well, I know nine or 10 different ways to handle that.
00:06:32
Speaker
What came out came out, but if you only have one way to handle an objection or concern, you know, then you, you really put yourself into a corner rather than learning new ways and,
00:06:43
Speaker
different ways to say different things.
00:06:45
Speaker
And, you know, I'd probably say that the two most important things within my presentation is repetition and clarity.
00:06:52
Speaker
I'm very clear with what I explain to people.
00:06:55
Speaker
And I repeat things over and over multiple different ways, multiple, you know, multiple different ways.
00:07:01
Speaker
And I say it different in different tonalities, because, you know, a lot of times you say something to somebody and they don't understand it.
00:07:07
Speaker
It's not what I say.
00:07:08
Speaker
It's not how I say it.
00:07:09
Speaker
It's how I can make them feel.
00:07:10
Speaker
And it's
00:07:11
Speaker
Some things will just go in one ear and out the other one.
00:07:14
Speaker
So, you know, I really need them to retain this information.
00:07:17
Speaker
I do that through repetition and clarity.
00:07:19
Speaker
Yeah, and that's huge.
00:07:20
Speaker
And something you're talking about at the event is how many times have we all heard end of a presentation, we're getting ready to close and be like, wait, but I still don't have money for this.
00:07:28
Speaker
It's like, are you kidding me?
00:07:30
Speaker
We just went over like 30 minutes in.
00:07:32
Speaker
It's not going to cost you anything out of your pocket.
00:07:36
Speaker
So that was huge.
00:07:37
Speaker
And you gave us some solid lines to just sort of like repeat it because you don't want to repeat the same things over and over.
00:07:42
Speaker
But it's like what you're saying, if you can repeat it, approach it in a different way.
00:07:46
Speaker
And then you talked about activating the senses, getting them to write it down, things like that, which I loved those points you had.
00:07:54
Speaker
So if you didn't go to the events, I know some people are probably itching to hear some of these lines and everything, but do you want to give us some of the ways, Taylor, that you sort of like re-explain these things to not just like repeat the same stuff over and over?
00:08:11
Speaker
Yeah, definitely.
00:08:12
Speaker
So what you have to realize is right now you guys are hearing, right?
00:08:16
Speaker
That's what you're doing.
00:08:17
Speaker
You're listening to what we're saying, right?
00:08:18
Speaker
And that's the first way that you learn something.
00:08:21
Speaker
But you have to realize the way that the people that we serve, these families that we serve, the way that they're going to learn solar is by hearing, reading, saying things.
00:08:34
Speaker
in writing these techniques.
00:08:36
Speaker
And you need to hear something, read something, write something, and say something six times to retain
00:08:44
Speaker
62% of that information.
00:08:46
Speaker
Okay.
00:08:47
Speaker
If I say things one time to you, that's good.
00:08:50
Speaker
But if I tell you something and I say, Hey, it's easier if I show you and I'm handing them something.
00:08:56
Speaker
Now they're starting to read and hear me.
00:08:58
Speaker
Right.
00:08:59
Speaker
And then if I ask them a question and get them to talk, now they're hearing, reading and saying, right?
00:09:05
Speaker
Buying is not a spectator sport.
00:09:07
Speaker
It's an involvement sport.
00:09:09
Speaker
I am an assistant buyer and the process is not to the customer.
00:09:12
Speaker
It's for the customer.
00:09:14
Speaker
And I need to take their hand and I need to lead them through the process.
00:09:17
Speaker
So the same way that we have a formula or a roadmap for a homeowner when we get inside of the home, we also have a formula or a roadmap for the actual door presentation, which unfortunately, I just haven't seen anybody really break it down to the ridiculous of,
00:09:34
Speaker
what it's going to take to be able to actually go through the process of selling somebody.

Customer Connection & Sales Strategies

00:09:39
Speaker
And, you know, it starts with you.
00:09:40
Speaker
It starts with mentality.
00:09:41
Speaker
It starts with affirmation, right?
00:09:43
Speaker
The things that I think about are going to lead to an emotion and that will make me feel a certain way.
00:09:49
Speaker
that feeling will make me judge myself and make a decision about the way that I'm going to approach my day.
00:09:55
Speaker
Right.
00:09:56
Speaker
But it's the same thing when I approach a homeowner, that first three seconds, there's going to be thoughts that go into their head.
00:10:03
Speaker
Those thoughts will create an emotion.
00:10:05
Speaker
Those that emotion will make them feel a certain way about me, my product and my service when I knock on their door.
00:10:11
Speaker
And that feeling that they have will lead to them judging me, which will lead to their end decision.
00:10:16
Speaker
People rarely buy off people they don't like, trust or know.
00:10:20
Speaker
So that's the first thing that I focus on.
00:10:22
Speaker
I also have like a demeanor, like I really don't care if you do this or not, like this is going to happen with or without you.
00:10:27
Speaker
And that's the first part of where I sit and stand, right?
00:10:31
Speaker
it starts with me affirming what I want to do.
00:10:33
Speaker
I need to have affirmation, right?
00:10:36
Speaker
Affirmation, like this is a done deal.
00:10:37
Speaker
These guys were already talking about it.
00:10:39
Speaker
You know, the next thing I'm going into is who I am and why I'm there.
00:10:43
Speaker
Oh, hey, sir.
00:10:47
Speaker
The reason I'm confident, I'll pretty much just cut to the chase.
00:10:52
Speaker
You know how you have FPL here for the electricity, right?
00:10:54
Speaker
So that's typically how I'll start my presentation.
00:10:57
Speaker
I'm telling them who I am.
00:10:58
Speaker
I'm telling them why I'm there.
00:11:00
Speaker
The reason I'm coming by is like a little bit different.
00:11:03
Speaker
I'll pretty much cut to the chase.
00:11:05
Speaker
You know how you have blank for your electricity, right?
00:11:08
Speaker
That's a very cut and dry, quick process.
00:11:10
Speaker
They're going to say, yes, I'm giving myself the best percentages and I'm taking what maybe has five or seven seconds to like 20 or 30 because I've created a little bit of curiosity, right?
00:11:21
Speaker
And that's what I want to focus on.
00:11:23
Speaker
To create curiosity, I then need to tell a story.
00:11:27
Speaker
So if you break it down, affirmation, who you are, why you're there, then I need to tell a story and I need to do that by asking a question.
00:11:37
Speaker
Typically, once I say, hey, do you know how you have FPL here for the electricity?
00:11:41
Speaker
They say yes.
00:11:42
Speaker
I say, hey, I don't know if you know, right?
00:11:44
Speaker
And I might spin that to, hey, I don't know if you know what's going on in the state.
00:11:48
Speaker
Hey, I don't know if you know what's going on here in Cape Coral.
00:11:51
Speaker
Hey, I don't know if you guys remember last year on the ballot, right?
00:11:54
Speaker
You guys might have remembered you guys voted on something called grid hardening.
00:11:58
Speaker
That's why all the polls, the wooden polls have been switched out for metal on US 41.
00:12:03
Speaker
We have a little bit of an issue.
00:12:04
Speaker
It is serious.
00:12:05
Speaker
We're not trying to come down anybody.
00:12:07
Speaker
However, it is important, right?
00:12:09
Speaker
I need to tell a story to create curiosity and through creating curiosity, I'm painting a picture in their head, also known as imagery, right?
00:12:17
Speaker
Because that's how I'm going to get them interested.
00:12:20
Speaker
By telling that story, asking a question, and then creating a really big problem, right?
00:12:26
Speaker
I need to create pain within the process.
00:12:28
Speaker
If there's no pain, they will not change, right?
00:12:31
Speaker
And that's one thing.
00:12:32
Speaker
The two things that I notice most solar professionals don't do a good enough job at is really telling a story on why this is a big deal, right?
00:12:40
Speaker
We maintain a grid that's 135 years old, right?
00:12:44
Speaker
They have to constantly maintain this grid.
00:12:46
Speaker
That's why they have all these fees and surcharges.
00:12:49
Speaker
Here in Florida, we get all of our power from out of state.
00:12:51
Speaker
One out of every $4 exits the Florida economy and goes into the Georgia economy because the power goes through something called a transmission substation.
00:13:01
Speaker
goes through a distribution substation, and then eventually gets to the house.
00:13:05
Speaker
So if I can show them something as I'm telling it to them, and I can create that really good story on why I'm there, which is 100% true every single time, there's no gimmicks or anything, it's just I'm making it very serious because it is a huge problem, right?
00:13:20
Speaker
And if you don't feel like it's a big problem, then you're going to get transitioned off of the doorstep.
00:13:25
Speaker
One or two things is going to happen.
00:13:26
Speaker
My belief is going to teleport out of my body into you.
00:13:29
Speaker
And you're going to feel, hey, this kid says the part.
00:13:32
Speaker
It makes sense.
00:13:33
Speaker
OK, maybe we should go to step two, right?
00:13:36
Speaker
Because I'm a firm believer that no matter what situation I go in, they're in a much better situation to own their power than be at the mercy of the power company, right?
00:13:45
Speaker
Instead of them taking that money every month and throwing it into a dumpster, they're now redirecting it to their piggy bank where they're writing the check to themselves every month.
00:13:54
Speaker
because they're the owner of their power, right?
00:13:56
Speaker
And I use a lot of glamour words.
00:13:58
Speaker
A glamour word is a commonly known word that's uncommonly used.
00:14:04
Speaker
And I use different words like, you know, unparalleled, you know, fantastic, robust, redirection.
00:14:10
Speaker
You know, there's a new program that's going to allow you to redirect your payment towards owning your power.
00:14:15
Speaker
It's called the redirection program.
00:14:17
Speaker
You would literally divert what you would have paid to the utility company into a piggy bank.
00:14:21
Speaker
And that would eventually end.
00:14:23
Speaker
So you own your electricity, right?
00:14:25
Speaker
So I'm utilizing these words to, you know, really pick up their senses and realize it's not just what I'm saying.
00:14:31
Speaker
It's not how I say, it's how I make them feel.
00:14:33
Speaker
And if I can make them feel like, hey, what he's saying is right.
00:14:36
Speaker
And this makes sense, right?
00:14:38
Speaker
They're going to move to the next step with me.
00:14:40
Speaker
They might not necessarily say, I want to do this.
00:14:43
Speaker
But they're going to sit there and listen to me for those extra 20 or 30 seconds.
00:14:46
Speaker
And then those extra 20 or 30 seconds is going to lead into an extra 20 or 30 seconds.
00:14:51
Speaker
And eventually, I'm going to break them down.
00:14:52
Speaker
It's like Yukon Cornelius, the guy from, you know, back in the day on the old movies.
00:14:57
Speaker
And he's, you know, he's chipping away, right?
00:15:00
Speaker
And you have to chip away and eventually get to the process where it makes sense for these homeowners.
00:15:05
Speaker
Boom.
00:15:06
Speaker
Nuggets right there.
00:15:07
Speaker
And I'll be your, I'll be your testimonial.
00:15:09
Speaker
Cause I mean, I went through your program, just started implementing some of these lines you're saying.
00:15:16
Speaker
I hadn't done, I hadn't gotten over 10 cells for probably the last eight, nine months, granted COVID and everything.
00:15:23
Speaker
But just from implementing these lines and going through the stuff that you and Danny taught, it was like hit 12 cells that month, had my best month in the past year with COVID and everything.
00:15:33
Speaker
So guys, if you haven't, what I would do, just put this whole section on repeat, listen to the lines that Taylor's saying, because literally just by doing those things, implementing some of these lines,
00:15:43
Speaker
It's like crazy how much of a difference you can make.
00:15:46
Speaker
So.
00:15:47
Speaker
We're just getting into it.
00:15:48
Speaker
We're just getting into it.
00:15:49
Speaker
We can get into the psychology of why people say yes, but then also realize there's a psychology behind why people are going to tell you no.
00:15:58
Speaker
And the reason people are going to say yes, right?
00:16:01
Speaker
And in door-to-door sales, direct sales, it isn't easy, right?
00:16:06
Speaker
99% of people couldn't handle what we do.
00:16:07
Speaker
That's why 99% of people don't do it, right?
00:16:09
Speaker
Right.
00:16:10
Speaker
And you look at the real psychology, if you really want to understand why somebody is going to say yes to you, right?
00:16:17
Speaker
You are the product or service, right?
00:16:20
Speaker
They're going to believe more about the conviction that you have and why this makes sense for their situation than your technical skills, right?
00:16:28
Speaker
E, excited and enthusiasm.
00:16:31
Speaker
Enthusiasm is the spirit you have within you.
00:16:33
Speaker
When I was 18 years old, I started selling Verizon Fios to Adora.
00:16:37
Speaker
I used to skip my last class of high school and I had a 1.8 GPA in high school and I worked for $86 a sale.
00:16:45
Speaker
And I remember hearing the guy with the most energy makes the most money, right?
00:16:50
Speaker
So like your energy and your enthusiasm and then the way that you decide to serve customers.
00:16:55
Speaker
Why?
00:16:55
Speaker
Yes, you are the product or service, your energy and enthusiasm and the way that you genuinely try to serve people.
00:17:01
Speaker
You know, I have to build that authentic communication, that authentic connection with people when I meet them for them to feel that way.
00:17:07
Speaker
Like, hey, I'm genuinely helping you.
00:17:09
Speaker
Like, if I go through this process with you, you'll do it.
00:17:11
Speaker
100% you would say yes.
00:17:13
Speaker
It's just the hardest part of my job is timing.
00:17:15
Speaker
And what I'm going to do is I'm going to show you apples to apples your current situation compared to how it would be if you redirected towards owning your electricity.
00:17:23
Speaker
And like, I'll show you the facts and then you'll make the decision.
00:17:26
Speaker
But at the end of it, and the biggest problem is if I don't understand this like the back of my hand, you're not going to be able to understand it to make a decision.
00:17:33
Speaker
right?
00:17:34
Speaker
And then the reasons why people will say no, because you might get to the end of your presentation and they said, hey, I want to think about it.
00:17:41
Speaker
There's something called the circle of persuasion that you have to go through and loop back and forth and go right through this multiple times.
00:17:48
Speaker
Because I get the I want to think about it.
00:17:50
Speaker
I get the I'm not making a decision today.
00:17:52
Speaker
But I keep looping through this formula to be able to get myself to that final yes.
00:17:57
Speaker
Because at the end of the day, they're going to commit to one of
00:18:01
Speaker
They're either going to commit to the utility company and say, hey, powering my home from the power company and the utility company is my best option.
00:18:09
Speaker
And if they are a firm believer at the end of my presentation that paying the fees and surcharge and being at the mercy of the power company is their best option, cool.
00:18:15
Speaker
I'll shake their hand and I'll say, hey, if that's the way you feel after I've told you everything I need to tell you, then I'm cool with that.
00:18:23
Speaker
right?
00:18:23
Speaker
Option two is they're redirecting into a piggy bank where they own their power.
00:18:27
Speaker
They're turning a liability into an asset or option three is we go to submit your application and they deny you.
00:18:33
Speaker
And then in that case, you're stuck.
00:18:35
Speaker
I mean, you could go to the 7-Eleven, go buy a $20 scratch ticket, win a million dollars, say, yes, I'm buying a brand new solar system.
00:18:41
Speaker
And you can't get it because the system is grid dependent.
00:18:44
Speaker
It's going to interconnect to the grid, right?

Sales Presentation Roadmap

00:18:47
Speaker
So utilizing takeaways and
00:18:50
Speaker
The reasons why people aren't going to move forward, number one is lingering questions, right?
00:18:54
Speaker
People have lingering questions and sometimes they don't tell you.
00:18:57
Speaker
And, you know, that's the benefit of the slicks is like the five main questions.
00:19:01
Speaker
I like to go on offense and show them this beforehand.
00:19:04
Speaker
Like people always have five main questions.
00:19:06
Speaker
What happens to my roof?
00:19:07
Speaker
What happens if I move?
00:19:08
Speaker
What is the bottom line cost of doing this?
00:19:11
Speaker
Who's going to service the system?
00:19:12
Speaker
And when do I start saving money?
00:19:13
Speaker
And I want to bring up all those five lingering questions beforehand.
00:19:18
Speaker
I also want to bring up, it sounds way too good to be true.
00:19:20
Speaker
Bottom line, sir, you're going to fall into one or two categories.
00:19:23
Speaker
Category one, everything that I just said made complete and total sense.
00:19:27
Speaker
You know somebody that's benefited from going solar.
00:19:29
Speaker
Category two just sounds way too good to be true.
00:19:31
Speaker
And you're probably sitting there like, wait a second, what's the catch?
00:19:34
Speaker
The catch is simple.
00:19:35
Speaker
When I say that, I have your full attention, right?
00:19:38
Speaker
The catch is simple.
00:19:39
Speaker
What's the main reason you picked, you know, the utility company as your provider in the first place?
00:19:43
Speaker
Exactly.
00:19:44
Speaker
You never had a second option, right?
00:19:46
Speaker
Now you see these lines are a natural part of me because I've internalized them, right?
00:19:50
Speaker
And that's how you learn something is,
00:19:51
Speaker
you know, by utilizing it and then internalizing it and then you reinforce it.
00:19:55
Speaker
Right.
00:19:56
Speaker
The other reason why people aren't going to move forward is an inadequate explanation of benefits, right?
00:20:01
Speaker
Different buyers require different amounts of information to be sold.
00:20:05
Speaker
Right.
00:20:05
Speaker
No, no, nobody wants to be sold.
00:20:07
Speaker
Nobody wants to buy something.
00:20:08
Speaker
They want to own it.
00:20:09
Speaker
Right.
00:20:10
Speaker
So I need to really explain to them the benefits.
00:20:12
Speaker
And you know, what I like to do is when I go in for my clothes and even on the door,
00:20:17
Speaker
I say, hey, there's an agenda because it gives them a roadmap.
00:20:20
Speaker
I go over four questions.
00:20:21
Speaker
They're called, can we pay questions?
00:20:23
Speaker
Then I'm going to go over your costs of doing nothing, really show you apples to apples, what you're going to end up spending a month on power, a year for power, and how much you're going to have to actually give to the landlord.
00:20:33
Speaker
Next, we're going to explain to you what we believe.
00:20:36
Speaker
RMCSS, which are those five main questions, roof move, cost service savings.
00:20:40
Speaker
Recap design, I'll show you the numbers and then we'll actually submit your application.
00:20:44
Speaker
But the questions are pretty basic.
00:20:46
Speaker
We want to make sure
00:20:48
Speaker
sure that you are both how many years of the literals.
00:20:52
Speaker
It was called word of mouth advertising.
00:20:54
Speaker
And if you've lived here for six years, we want the credibility, but also the visibility from using a roof because people will see the panels.
00:20:59
Speaker
Peace of mind is something that people want out of this because the rates are just going to consistently go up.
00:21:04
Speaker
You know, there is one program that allows you to have a 0% escalator, meaning that your price on month one, your cost
00:21:11
Speaker
your investment for your system would never, ever go up.
00:21:14
Speaker
We want you to understand the difference between renting and owning.
00:21:16
Speaker
That's a critical part.
00:21:17
Speaker
People are going to cancel if they are just saving 50 bucks a month and they take it alone.
00:21:23
Speaker
They realize it's after I need them really to understand the difference between renting versus owning.
00:21:27
Speaker
And I want to pull a hypothetical like, hey, what am I going to do to convince you to go back to renting your house?
00:21:33
Speaker
And I use a checkbook analogy, right?
00:21:36
Speaker
So Taylor, if you were the customer right now, I'd say, you know, like, Taylor, I have a hypothetical situation for you.
00:21:42
Speaker
You know, hypothetically, if I pulled a checkbook out of my pocket right now, and I was willing to write you a check and hand it to you so I could be the owner of your home,
00:21:53
Speaker
because I wanted the title and I wanted ownership of the home, I would continue to live here.
00:21:57
Speaker
I would let you continue to live here, but you would just have to write me a check every single month so I could pay off the mortgage.
00:22:05
Speaker
Is that something you would do?
00:22:06
Speaker
Would you go back to renting your house?
00:22:09
Speaker
If I was willing to buy it from you and you just had to write me a check every single month, would you do that?
00:22:14
Speaker
Would you go back to renting?
00:22:16
Speaker
No way.
00:22:17
Speaker
No.
00:22:17
Speaker
Why wouldn't you do that?
00:22:19
Speaker
Because I've already been paying towards owning the house.
00:22:22
Speaker
It'd be like taking a step back, right?
00:22:25
Speaker
Now, why would I want to do that?
00:22:28
Speaker
Because you would get my house, basically, and then you would get my paycheck, or you would get.
00:22:34
Speaker
It's the same concept with your electricity, right?
00:22:37
Speaker
See, the problem is solar's been very, very, very expensive.
00:22:41
Speaker
And all these neighbors, like Judy, she lives right here in the home right here on the corner.
00:22:45
Speaker
She was really smart about it.
00:22:47
Speaker
But she did not win the lottery.
00:22:48
Speaker
She did not take money out of her checking account, nor did she pivot from her stock portfolio.
00:22:52
Speaker
She just realized that if she was paying the electricity for rent or a liability, that she wanted to turn that into an asset where she now had the control, right?
00:23:02
Speaker
And that's where I want to explain the difference between renting

Benefits of Going Solar

00:23:05
Speaker
versus owning.
00:23:05
Speaker
And I want you to really...
00:23:07
Speaker
verbalize because when I go through my can we pay process, I'm actually writing down all the answers, right?
00:23:13
Speaker
Because when I get to the very end of the process, I want the value to be as high as possible that when I show you what your fixed monthly payment is that I can assume and transition and go right into the close and how this would make sense.
00:23:27
Speaker
And then I have the 10 pillars of reasons why people want to go solar.
00:23:30
Speaker
There's $0 out of pocket.
00:23:31
Speaker
You add equity to your home.
00:23:33
Speaker
You own your power source.
00:23:34
Speaker
You eliminate fees and surcharges.
00:23:36
Speaker
People do this that are tech savvy.
00:23:37
Speaker
You get a fixed payment, 25-year warranty, production guarantee, the better environment, the cost into an investment, and then you get the 26% federal tax credit.
00:23:45
Speaker
Yeah.
00:23:48
Speaker
Crazy golden nuggets right there.
00:23:51
Speaker
And for everyone that's listening to audio, Taylor's been holding up these slicks.
00:23:58
Speaker
So we're going to release the video version.
00:24:00
Speaker
I would definitely suggest listening to that.
00:24:02
Speaker
And then we'll ask them at the end where you guys can get a hold of these things because these things are game changers too.
00:24:07
Speaker
But no, I think it's super valuable stuff.
00:24:10
Speaker
So again, just if you, anyone that's listening, if you hear these lines on repeat, start to implement them.
00:24:16
Speaker
It's gonna increase your sales for sure.
00:24:18
Speaker
I mean, I know you guys already have dozens of success stories of people implementing these things, increasing their sales.
00:24:25
Speaker
But what about Taylor for people that are hitting highly saturated area, it's been knocked a ton.
00:24:31
Speaker
Oh, you're the fifth solar guy here.
00:24:34
Speaker
Because I'm in San Diego, one of the most competitive markets, a ton of people here slinging solar.
00:24:40
Speaker
So what do you do?
00:24:40
Speaker
What are some of your lines for those neighborhoods where you know you're the fifth solar guy here?
00:24:45
Speaker
And what are you doing to differentiate yourself from all those other guys that came?
00:24:50
Speaker
So first, it's how you envision yourself, right?
00:24:52
Speaker
Like, I do not care if they've been talked to by four other solar guys that day.
00:24:57
Speaker
They just haven't talked to me about it, right?
00:25:00
Speaker
Because what I'm going to be telling them is completely different.
00:25:04
Speaker
So this is completely, totally different.
00:25:06
Speaker
This is completely different.
00:25:07
Speaker
So before all these companies come out to say, we want to sell you this, or we want to sell you that, we're utilizing you guys' reference points, or what we call model homes.
00:25:16
Speaker
How many years have you guys even lived here?
00:25:18
Speaker
And I want to take it away from them.
00:25:20
Speaker
Now, if you've been approached about solar, you have to understand what their misconception is.
00:25:25
Speaker
And you need to tell them, hey, the biggest problem in solar is if I don't understand this like the back of my hand, you're not going to be able to understand it.
00:25:32
Speaker
A lot of the people are telling me, a lot of people say they're not interested without actually seeing a proposal and understanding, you know, what their house would look like with the panels and,
00:25:43
Speaker
actually somebody showing them apples to apples what their current situation is compared to their new situation.
00:25:48
Speaker
You know, so I try to get really real about their situation.
00:25:52
Speaker
I pull up their house with an application called Sunseeker where I can show them the hours that are hitting their house and I want to actually personalize their situation right off the bat.
00:26:02
Speaker
Now, if somebody's already been talked to about going solar, you know, I want to figure out the reasons why, you know, what they were told and, you know, really why they didn't move forward.
00:26:11
Speaker
But I also want to be convicted and say, like, if I go through this process with you, you'll do it.
00:26:16
Speaker
You know, like, what was the main reason you picked, you know, Edison as your power provider in the first place?
00:26:21
Speaker
Okay, you weren't thinking about closing out the account, right?
00:26:23
Speaker
You know, how many years have you lived here?
00:26:25
Speaker
Okay, so seven years.
00:26:26
Speaker
Hypothetically, if the power company called you on the phone right now and said, you guys have been super loyal, right?
00:26:32
Speaker
for the last seven years, we've been taking all the payments and we put them into a piggy bank for you.
00:26:36
Speaker
And on year 20 or year 25, you just don't have to pay a power bill because you own your electricity, right?
00:26:42
Speaker
Like, I use specific lines like, you know, like, we'll go through a quick role play here.
00:26:48
Speaker
So like, like, like Taylor, how many years ago was it that you moved into the home?
00:26:54
Speaker
It's been like six years now.
00:26:55
Speaker
A little bit.
00:26:56
Speaker
Okay.
00:26:57
Speaker
So six years ago when you moved into the house, I don't know if you moved the furniture and yourself, you had a moving company, but that first day that you moved in, I know you didn't hesitate to call the power company.
00:27:06
Speaker
Typically what happens is you call them, you tell them your name, they say, okay, where's the address?
00:27:11
Speaker
And then your, your, your lights just turn on in like 30, 45 minutes or whatever.
00:27:15
Speaker
But at that time, six years ago, if you would have called the power company and they said, hey, before we turn the lights on, we need to send a representative out to your house, kind of like I'm here right now.
00:27:26
Speaker
And you were to have two options.
00:27:29
Speaker
You were not just forced to have that one option where you had to rent the power, pay the fees, pay the surcharges, and always have to maintain this 135-year-old infrastructure.
00:27:39
Speaker
They said, we have a second option because we're here right now.
00:27:42
Speaker
When we proposed the idea to actually use your roof as a power plant where you're producing power on site, you own that electricity.
00:27:49
Speaker
You have the ability to have a fixed payment that nine out of 10 times is going to be lower than what you currently pay.
00:27:56
Speaker
You will not pay any fees and surcharges and then you'll have an end game with that because you're producing clean energy, right?
00:28:02
Speaker
You're also going to be incentivized, kind of like if you go speeding 110 miles per hour down the highway, you're going to get a ticket.
00:28:09
Speaker
But when the government and they want you to do something right, they're incentivizing you.
00:28:13
Speaker
And they said, hey, we're going to actually pay you 26% of the federal tax credit to actually do this.
00:28:20
Speaker
If given that option, when six years ago, when you moved into the home, would you have at least had the representative come out to your house?
00:28:27
Speaker
Yeah, no doubt.
00:28:28
Speaker
So the only difference is I just don't have an Edison logo on my shirt.
00:28:33
Speaker
Right.
00:28:34
Speaker
You want to paint imagery into their head to be able to show them, hey, there's multiple options.
00:28:39
Speaker
And, you know, a lot of the time when people are getting combative with me, you know, sometimes I'll just say, I'll just stop and I'll say like, sir, this is not a sales process.
00:28:48
Speaker
You're actually starting to make me feel a little uncomfortable.
00:28:52
Speaker
Right.
00:28:53
Speaker
I'm not a dentist.
00:28:54
Speaker
I've never performed a root canal in my life, nor am I looking to pull any teeth to that.
00:28:58
Speaker
Right.
00:28:59
Speaker
Like, like I'm going to help you genuinely help you go into a better situation.
00:29:03
Speaker
It's just the hardest part of my job is timing.
00:29:06
Speaker
Right.
00:29:06
Speaker
That's the hardest part of my job.
00:29:08
Speaker
That's a reason why somebody is not going to move forward.
00:29:10
Speaker
Right.
00:29:11
Speaker
And then have that presentation down pat.
00:29:14
Speaker
So we started with the affirmation who you are, why you're there.
00:29:18
Speaker
creating a story and asking a question, right?

Structured Sales Process & Overcoming Objections

00:29:22
Speaker
Then I want to create the pain.
00:29:23
Speaker
Then I want to go into a problem.
00:29:25
Speaker
Then I want to go into the solution.
00:29:27
Speaker
Then I want to tell them how they're involved.
00:29:30
Speaker
Then I want to tell them how they're rewarded.
00:29:31
Speaker
Then I want to tell them why it makes sense.
00:29:33
Speaker
And then I want to transition and I want to assume, assume, assume.
00:29:37
Speaker
Right.
00:29:37
Speaker
I always want to take the sales presentation as far as I possibly can.
00:29:41
Speaker
I don't want to be pushy.
00:29:42
Speaker
I'm not a used car salesman.
00:29:44
Speaker
But if I go through this process with you, you'll do it.
00:29:46
Speaker
A hundred percent.
00:29:46
Speaker
You would say yes.
00:29:47
Speaker
And you have to have that conviction.
00:29:49
Speaker
The same that you're hearing my voice.
00:29:51
Speaker
If I'm like, hey, dude, you might not do this.
00:29:53
Speaker
You're like, hey, this doesn't make sense for you.
00:29:54
Speaker
Like, no, like you're going to do it.
00:29:56
Speaker
It says I have to explain it to you.
00:29:58
Speaker
Right.
00:29:58
Speaker
That's the biggest problem in the solar industry.
00:30:01
Speaker
is people don't fully understand it and they try to explain it to you and you get confused and then you say no.
00:30:05
Speaker
And I would expect you to say no.
00:30:07
Speaker
Right?
00:30:07
Speaker
But my job is very cut and dry.
00:30:09
Speaker
Right?
00:30:10
Speaker
I want to show you what your bill last month would have been if you would have already had solar.
00:30:14
Speaker
And then I want to show you the actual design of the system.
00:30:16
Speaker
Do you know roughly, just roughly what you guys spend a month on the electricity?
00:30:21
Speaker
Yeah, like 150.
00:30:23
Speaker
150.
00:30:23
Speaker
Okay.
00:30:25
Speaker
So $150 is what you spend every single month to the utility company.
00:30:29
Speaker
You turn your lights on, you don't get any equity.
00:30:31
Speaker
Your power's not, your house isn't worth more.
00:30:33
Speaker
It's not like, Hey, I've paid for power for 25 years.
00:30:36
Speaker
Now I'm going to go sell my house and my home's going to be worth X amount more because you don't get anything in return.
00:30:42
Speaker
But if it's $150 that you spend a month,
00:30:46
Speaker
Fair to say over the course of a year, it's $1,800.
00:30:51
Speaker
$1,800 comes out of your pocket to maintain a grid that's over 130 years old.
00:30:56
Speaker
And to put this into perspective for you, if it's $1,800 in a year, what does $18,000 represent to you?
00:31:03
Speaker
If in one year you're giving the utility company, if you're donating $1,800 to the utility company in 10 years, what is $18,000 to you?
00:31:13
Speaker
I guess what I would have spent, what I would have paid the utility company.
00:31:16
Speaker
It's 10 years of paying for power if the rates never went up.
00:31:21
Speaker
Over the next 10 years, the rates could potentially double.
00:31:25
Speaker
They're not going to go down 50% because we use our natural resources, right?
00:31:30
Speaker
And that's why we have this problem.
00:31:32
Speaker
It is serious.
00:31:33
Speaker
We're not trying to come down on anybody.
00:31:34
Speaker
However, it is important, right?
00:31:36
Speaker
If you break down the last seven years that you've lived here, you've almost invested or I shouldn't say invested.
00:31:43
Speaker
I should really use the word donate because that utility company took all this money that you gave them and
00:31:48
Speaker
And I believe that these CEOs of these power companies should not be making millions of dollars a year.
00:31:54
Speaker
I believe that if we have 135 year infrastructure, we should all be paying for it, not just the consumers.
00:31:59
Speaker
You know, see, I'm a consumer myself.
00:32:01
Speaker
And whenever I put myself in these types of situations, I want to find somebody with expert product knowledge.
00:32:07
Speaker
Because if I get confused anywhere along this process, I'm going to say no.
00:32:10
Speaker
Right.
00:32:11
Speaker
And I use this to help the homeowner relax because your greatest enemy is the client's fear.
00:32:17
Speaker
right?
00:32:18
Speaker
And if they're scared, they don't want to make the wrong decision.
00:32:21
Speaker
So as an assistant buyer, that's the first thing on the top of my food chain is I need to really help them relax.
00:32:27
Speaker
Then I need to go into a really good intense statement.
00:32:30
Speaker
Then I need to go through the can we pay questions and get them to talk about why I should pick their home.
00:32:36
Speaker
Then I want them to circle the reasons why they feel like that they should go solar.
00:32:41
Speaker
Then I wanna explain to them what we believe.
00:32:44
Speaker
I wanna show them apples to apples.
00:32:45
Speaker
Hey, this is what your average monthly bill comes to.
00:32:48
Speaker
This is what you pay average per year.
00:32:50
Speaker
This is how many kilowatts you consume per month.
00:32:52
Speaker
This is how many kilowatts consume per year.
00:32:55
Speaker
This is what you're gonna pay for power over the course of X amount of time.
00:32:59
Speaker
This is what you're getting for a tax credit if you don't do anything.
00:33:02
Speaker
So I'm showing them apples to apples, almost like a Ben Franklin close.
00:33:05
Speaker
Hey, if you stay with your current situation, this is how it's gonna be.
00:33:09
Speaker
If you move to a new situation, this is what it's gonna be.
00:33:11
Speaker
I do not care if you do it, this is gonna happen with or without you.
00:33:14
Speaker
I've got about 11 more of these to do today.
00:33:18
Speaker
But if you want to take a part of the project, the next step is actually getting the utility company to process the redirection.
00:33:24
Speaker
If they deny the application, then you're stuck, right?
00:33:27
Speaker
And I take it away at that point, right?
00:33:29
Speaker
So I'm not going to sound needy, right?
00:33:31
Speaker
The same way that if the customer starts to, you know, give me a hard time, like, I just have a demeanor.
00:33:36
Speaker
I don't care if you do it or not.
00:33:38
Speaker
It's your bill.
00:33:39
Speaker
You know, like the TVs aren't going to look any different.
00:33:41
Speaker
They're not going to flicker.
00:33:42
Speaker
The lights aren't going to look any different.
00:33:44
Speaker
And I almost have a demeanor.
00:33:45
Speaker
Hey, if you don't do this, like, you're
00:33:47
Speaker
you might as well just keep the lights on and the TVs on all day when you go to work.
00:33:52
Speaker
It doesn't make sense to me because I have this belief that it does not make sense to them to continue to waste money.
00:34:01
Speaker
I definitely feel as if people hesitate to pay
00:34:04
Speaker
full price on things they don't need to, right?
00:34:07
Speaker
That's a jab, right?
00:34:08
Speaker
I use that when I'm in the field, right?
00:34:10
Speaker
I definitely feel as if people hesitate to pay full price on things they don't need to.
00:34:13
Speaker
What was the main reason you picked Edison in the first place?
00:34:16
Speaker
Okay, you guys weren't thinking about canceling the account, right?
00:34:19
Speaker
So all these little jabs are kind of making them feel like, hey, am I making the right decision?
00:34:24
Speaker
I want to avoid the wrong decision.
00:34:26
Speaker
Well, guess what?
00:34:26
Speaker
Through my conviction and through my passion and my product and my service, they're going to start to doubt their current situation and say, dude, we're getting screwed, right?
00:34:34
Speaker
Why do we pay all these fees and surcharge?
00:34:36
Speaker
Hey, this kid looks the part.
00:34:37
Speaker
He sounds the part.
00:34:38
Speaker
He's showing me stuff.
00:34:39
Speaker
He's backing up what he's saying.
00:34:41
Speaker
When I go to the field, I have like 14 different slicks.
00:34:44
Speaker
If they ask me about a hurricane, if they ask me the difference between the old stuff versus the new stuff, where the sun direction comes, you know, I have all this different ammunition, you know,
00:34:53
Speaker
That I can show them something as I say something.
00:34:57
Speaker
Right.
00:34:57
Speaker
And my dad, he's always told me documentation beats conversation.
00:35:01
Speaker
That's another thing that I say to them.
00:35:02
Speaker
Like, no, everything that I'm saying is good, but documentation beats conversation.
00:35:07
Speaker
This is the hardest part of my job is timing.
00:35:09
Speaker
If I go through this process with you, you'll do it.
00:35:11
Speaker
100% you'll do it.
00:35:12
Speaker
And then I assume transition, hey, I'll pop back by around five or hey, if there's a small place we can sit, I go through these questions.
00:35:20
Speaker
And, you know, I just have that belief that they're going to do it.
00:35:23
Speaker
You know, I don't say anything special.
00:35:25
Speaker
I don't have a complicated presentation, you know, but what I do have is I have a lot of belief in my product and service and people are going to be more persuaded by that than my technical skills.

Reducing Cancellations & Customer Commitment

00:35:35
Speaker
Hmm.
00:35:35
Speaker
Powerful stuff.
00:35:37
Speaker
I love that.
00:35:37
Speaker
And it's true.
00:35:38
Speaker
There's so much confusion in this, especially out here in Southern California.
00:35:41
Speaker
I think that's basically the number one reason people don't have solar.
00:35:45
Speaker
So they got confused by the last guy that was pitching like a PPA, a lease program.
00:35:49
Speaker
It's a big thing out here, but we come in,
00:35:52
Speaker
We can show them different options, give them the knowledge, and then people are way more confident.
00:35:56
Speaker
I had a lady just two weeks ago that's older lady canceled because she was confused on like one tiny thing in the documents.
00:36:03
Speaker
Didn't tell me, just call up the company and canceled.
00:36:06
Speaker
I'm like, what?
00:36:07
Speaker
Then you go back, just clarify things to her, help her gain an understanding and she was back on board.
00:36:13
Speaker
So yeah, I see that all the time.
00:36:14
Speaker
I'm sure you do.
00:36:15
Speaker
People don't understand it.
00:36:17
Speaker
So they just cancel.
00:36:18
Speaker
They're confused.
00:36:18
Speaker
They don't want to do it.
00:36:20
Speaker
That's why I try to say, hey, there's a new program that's going to allow you to redirect your payment.
00:36:25
Speaker
It's called the redirection program.
00:36:27
Speaker
So if you notice all these people that put up the wind turbines behind their houses or like the solar panels on the roof, they did not win the lottery.
00:36:35
Speaker
They did not take money out of their checking account.
00:36:37
Speaker
nor did they pivot from their stock portfolios.
00:36:40
Speaker
What they realized was they were at the mercy of the power company, but if they could divert that payment towards a piggy bank where they owned their electricity rather than paying for rent every month, that's something that they wanted to do, right?
00:36:52
Speaker
See, the hardest part of my job is that timing aspect and being able to explain it so they understand it because I need them to fully understand it for them to have the confidence and certainty that they're making the right decision.
00:37:03
Speaker
I love that.
00:37:04
Speaker
Super powerful.
00:37:06
Speaker
Guys, implement those lines.
00:37:08
Speaker
Again, repeat these.
00:37:09
Speaker
It's going to change the way you sell.
00:37:11
Speaker
And I know another thing you do, just like reducing the cancellations, is those hypothetical questions.
00:37:16
Speaker
That's something I've been trying to implement a lot, is just asking the hypotheticals.
00:37:20
Speaker
Like you're saying, hey, what would you do if SDG&E, if Edison came back?
00:37:25
Speaker
They said, we're going to switch you on to the old program.
00:37:27
Speaker
Getting them to agree with that.
00:37:29
Speaker
So that's super powerful.
00:37:31
Speaker
What other, do you have any other things that are helping you reduce cancellations and things that have helped the guys you're coaching?
00:37:37
Speaker
Yep.
00:37:37
Speaker
So there's one specific question that I asked right before I walk out of the house.
00:37:42
Speaker
Understand practice does not make perfect.
00:37:45
Speaker
Only perfect practice makes perfect.
00:37:48
Speaker
So you're going to need to stick this line word for word if you want to utilize it.
00:37:52
Speaker
But if you can learn this one last line, it's going to completely eliminate your cancellations.
00:37:57
Speaker
So Taylor, give me an example of your last, one of your last homes.
00:38:02
Speaker
What was their average payment to the utility company?
00:38:05
Speaker
And then what was their payment for solar?
00:38:07
Speaker
And give me a hundred percent offset just to make it easy on this one.
00:38:11
Speaker
Yeah.
00:38:12
Speaker
I think my last one is...
00:38:18
Speaker
Probably 170 was their average to the utility company.
00:38:22
Speaker
I think about 140 was their payments for the solar.
00:38:27
Speaker
Okay, great.
00:38:27
Speaker
So great example.
00:38:30
Speaker
All right, Taylor.
00:38:30
Speaker
So I really appreciate the time that we shared.
00:38:34
Speaker
I have one last question before I leave.
00:38:36
Speaker
Hypothetically, if you were to close your eyes right now and you already had the solar panels installed on the roof,
00:38:44
Speaker
And you knew that you owned your electricity and you knew you had a fixed payment that went into a piggy bank every month.
00:38:50
Speaker
And it was $140.
00:38:50
Speaker
And you knew that rate would never go up because you owned your electricity.
00:38:55
Speaker
You had the panels installed.
00:38:58
Speaker
Your payment was 140.
00:38:59
Speaker
It would never go up.
00:39:00
Speaker
And then you heard somebody ring your doorbell.
00:39:02
Speaker
You were cooking dinner or whatnot.
00:39:04
Speaker
And you went to go look who it was.
00:39:06
Speaker
You peeked out.
00:39:06
Speaker
You opened your door and it was Edison.
00:39:08
Speaker
And Edison tried to talk to you.
00:39:10
Speaker
And they said, hey, we want you to rip off the panels.
00:39:14
Speaker
We want you to go back to renting your electricity.
00:39:17
Speaker
We want to put you into a variable rate where the rate can go up, but we're going to start you off at an average of $170, right?
00:39:25
Speaker
If that situation were to happen, you already had the panels installed in the roof.
00:39:29
Speaker
You had the $140 fixed payment that we talked about.
00:39:32
Speaker
And then Edison came and knocked on the door, tried to convince you to rip those panels off.
00:39:37
Speaker
And they told you that your new rate would be 170.
00:39:38
Speaker
And every time you made one of those payments, they would take the money and put it back into the infrastructure.
00:39:43
Speaker
And you would not have any sort of asset.
00:39:46
Speaker
You would not get the tax credit.
00:39:48
Speaker
If that situation were to happen, what would you say?
00:39:53
Speaker
Yeah, that would suck.
00:39:55
Speaker
No way would I go back onto that.
00:39:57
Speaker
No way.
00:39:58
Speaker
You would never do it.
00:39:59
Speaker
And what I'm telling them at that point is their current situation, right?
00:40:03
Speaker
I'm telling them the same situation that you're in, right?
00:40:06
Speaker
So I've went through the process.
00:40:08
Speaker
I've signed all my documents.
00:40:09
Speaker
I've went through the final process.
00:40:11
Speaker
And then I reaffirmed, I've post-closed, closed it by asking that question.
00:40:16
Speaker
And if you really did the sales process the right way, they're going to say, I would never do that.
00:40:20
Speaker
I would never do it.
00:40:21
Speaker
And then sometimes I'll take a subtle takeaway, like keep in mind, like the utility company denies you, then you are stuck.
00:40:27
Speaker
No, they better not do that.
00:40:29
Speaker
No.
00:40:30
Speaker
Well, what if they deny me?
00:40:31
Speaker
Can I call them?
00:40:31
Speaker
Is there any, can I go into the office?
00:40:33
Speaker
And I have them built that.
00:40:35
Speaker
If you sell the process the right way, right?
00:40:37
Speaker
You want to take it away and you want to build that pain because understand if you don't build enough pain, if there isn't a problem, if there isn't pain, they won't change,

Positive Language in Sales

00:40:46
Speaker
right?
00:40:46
Speaker
The pain, the problem, the solution, how they're involved, why this makes transition, right?
00:40:56
Speaker
The process works.
00:40:58
Speaker
Fire.
00:40:59
Speaker
Yeah, that is a game changer.
00:41:01
Speaker
I still need to memorize that because I think I've tried that a few times, but butchered it a little bit when I tried to do it.
00:41:06
Speaker
So definitely go back, re-listen to this, get a word for your word.
00:41:10
Speaker
And yeah, it's for sure going to change your cancellations.
00:41:14
Speaker
And last thing I wanted to ask you, Taylor, before we start wrapping up here, a big thing that I've learned from you is just vocabulary to eliminate
00:41:23
Speaker
from your presentation.
00:41:25
Speaker
I know pitch is one of the words you don't eliminate.
00:41:28
Speaker
Taylor's making us do pushups and stuff like that when we said pitch at the conference.
00:41:34
Speaker
But can you go through for our listeners some words that you teach, you coach guys on to eliminate from their sales vocabulary?
00:41:41
Speaker
Yeah, there's actually a lot of the words that I completely eliminated from my vocabulary.
00:41:46
Speaker
Nasty words are words that will remind a buyer of a bad past selling experience.
00:41:53
Speaker
right?
00:41:53
Speaker
And pitch is one of the nastiest words, right?
00:41:55
Speaker
Like, let me hear your pitch.
00:41:57
Speaker
Like, you want to hear all these different pitches.
00:41:59
Speaker
You should refer to pitch as an angle of a roof or a baseball throw.
00:42:04
Speaker
You should replace pitch with the word present or presentation.
00:42:08
Speaker
Other words are like cheaper.
00:42:09
Speaker
I don't use the word cheaper.
00:42:11
Speaker
I use more economical, most economical, or more efficient, most efficient.
00:42:15
Speaker
I don't use the word
00:42:17
Speaker
I don't use the word appointment like, Hey, I'm going to set an appointment at six o'clock.
00:42:21
Speaker
I'll just pop by and visit.
00:42:23
Speaker
Right.
00:42:24
Speaker
Hey, so I'm going to actually be with the Gonzalez family at five.
00:42:27
Speaker
I'll just pop by, uh, like right at like 545 and I'll show you guys exactly what the panels will look like on the roof and what your bill last month would have been.
00:42:34
Speaker
Right.
00:42:35
Speaker
Cause people will cancel an appointment, but they won't cancel if you pop by and visit.
00:42:38
Speaker
Right.
00:42:40
Speaker
Over the summer, I had a lady that said, I'm not signing any sort of contracts whatsoever today.
00:42:45
Speaker
So that's perfectly fine, Miss.
00:42:47
Speaker
You don't have to sign the contract, but what we are going to do is okay these three forms.
00:42:51
Speaker
And that's what's going to allow us to get to the next step.
00:42:53
Speaker
And she was okay to okay the form, but she didn't want to sign the contract because when somebody wants to sign something, they think of bad things.
00:43:01
Speaker
I just use the word okay, approve, authorize, or endorse.
00:43:05
Speaker
If they say contract, I really like to use the word forms, paperwork, you know, agreement.
00:43:12
Speaker
But I really like the word forms in that situation.
00:43:15
Speaker
So there's a lot of words that you just want to eliminate that, you know, might not help the process or, you know, they might think like, to be honest, I never say that.
00:43:24
Speaker
I say to be blunt, right?
00:43:28
Speaker
Right.
00:43:29
Speaker
To cut to the chase.
00:43:29
Speaker
I don't want to say to be honest because then insinuates like, oh, wait a second.
00:43:32
Speaker
Was he honest?
00:43:34
Speaker
You know, so I say to be blunt.
00:43:36
Speaker
I try to add all the words.
00:43:37
Speaker
I don't say the word free, right?
00:43:39
Speaker
I say no cost, right?
00:43:41
Speaker
And to be able to learn these words, eliminate them.
00:43:44
Speaker
And the opposite of a nasty word is a glamor word.
00:43:47
Speaker
And those are words like redirect or unparalleled or really getting them excited.
00:43:51
Speaker
And you also don't want to use those same word over and over and over again.
00:43:55
Speaker
If I said fantastic nine times in my presentation, you know, then it becomes, then it just becomes a redundant, right?
00:44:02
Speaker
And it doesn't actually help the process.
00:44:05
Speaker
Right.
00:44:06
Speaker
The other thing that people want to eliminate is something called seal talk.
00:44:09
Speaker
Seal talk is, uh, uh, and, um, um, uh, uh, those are words that will take away certainty from your presentation.
00:44:19
Speaker
So when you're umming and eyeing the whole time.
00:44:22
Speaker
You know, that's called seal talk and you want to eliminate that from your from your vocabulary as well.
00:44:28
Speaker
Yeah, super important.
00:44:30
Speaker
Yeah, that's that's been a game changer for sure.
00:44:32
Speaker
I was saying all of these things without realizing them.
00:44:34
Speaker
So something I've been trying to do is just record yourself because a lot of a lot of people don't are saying these things, especially ums, ahs, buts.
00:44:42
Speaker
We don't even know we're saying it.
00:44:44
Speaker
So for our solopreneurs, go and record yourselves.
00:44:47
Speaker
I guarantee you're probably using a lot of these words without knowing it, especially because when I first got in the industry.
00:44:55
Speaker
Everybody does.
00:44:55
Speaker
You just have to be conscious about it, right?
00:44:57
Speaker
Like, and work on it.
00:44:58
Speaker
You might get 1% better every day or every week, and that's all it is, is getting really good with your vocabulary and your certainty because at the end of the day, the families that we serve, which I also don't use the word customers, right?
00:45:11
Speaker
Right.
00:45:13
Speaker
I don't refer it to customers as the families we serve.
00:45:17
Speaker
When they start to hear every other word that comes out of your mouth is ahm or ah, they're going to say, does this kid really know what he's talking about?
00:45:26
Speaker
I'm a consumer myself.
00:45:27
Speaker
Whenever I put myself in this sort of situation, I'm looking for somebody with expert product knowledge.
00:45:31
Speaker
That's part of my intense statement, right?
00:45:33
Speaker
And if I can stick that during my intense statement and let them know, hey, my goal is to have you commit to one of these three things, you know, then I'm really laying out the roadmap with how my presentation should go, whether I'm on the door or whether I'm in the home.
00:45:46
Speaker
Love that.
00:45:47
Speaker
Super powerful stuff.
00:45:48
Speaker
So yeah, again, record yourselves.
00:45:51
Speaker
See if you are saying any of these trigger words.
00:45:53
Speaker
I know when I first got in solar, I was taught to say all these things.
00:45:57
Speaker
Like a lot of companies don't even teach these things.
00:46:01
Speaker
A lot of guys are saying free appointments.
00:46:04
Speaker
I had never heard that before you taught me that.
00:46:06
Speaker
And once I started replacing appointments with pop by,
00:46:10
Speaker
Yeah, our whole team, we've seen our cancellations go down.
00:46:13
Speaker
We've seen same day appointments go up, clear up her same day pop buys because we're not doing an appointment.
00:46:19
Speaker
We're just popping by later in the day.
00:46:21
Speaker
And that's when we're getting results.
00:46:24
Speaker
So super powerful stuff.
00:46:25
Speaker
Appreciate you for not holding anything back.
00:46:28
Speaker
And that's what I love about what you and Danny are doing.
00:46:31
Speaker
Guys are changing the industry for sure.
00:46:33
Speaker
So we're used to it being just the opposite of that.

Knock Star Bootcamp & Career Insights

00:46:36
Speaker
So before we let you go, Taylor, can you, so I've told our podcast listeners, I was in your guys bootcamp and helped me out just a ton in the way I sell and definitely got me results.
00:46:49
Speaker
So can you tell our listeners where they can find out more about you guys and maybe tell a little bit about your upcoming bootcamp and everything?
00:46:55
Speaker
If you guys got any spots left in that?
00:46:58
Speaker
Yeah, so it's filling up pretty fast.
00:46:59
Speaker
We just had our event.
00:47:00
Speaker
I believe we're getting pretty close there because we want to really have that personalized touch over six weeks with every individual.
00:47:09
Speaker
You can find information out at www.knockstar.university.
00:47:14
Speaker
You can find all the products, information about the six-week boot camp.
00:47:19
Speaker
The way we designed the six week bootcamp is not just a call every week and going over a specific stuff.
00:47:26
Speaker
But what we did was we designed a competition around it to really hold you accountable.
00:47:30
Speaker
It allows me to be your performance, performance manager and kind of be your outside director of sales.
00:47:37
Speaker
And my job is to get the most out of you during that six weeks and really to push you, hold you accountable, not only give you more information, but to get you to produce over that six weeks.
00:47:47
Speaker
And, you know, the cool thing about it, like Taylor, you were within the program.
00:47:50
Speaker
You had, you know, you had your best, uh, best month in, in a long time.
00:47:54
Speaker
And it was because you pushed yourself when you're up in your proximity is around some of the top door to door salesmen all around the United States.
00:48:03
Speaker
You know, the coolest part about what we do is we get the opportunity to go prove what we're worth on a day-to-day basis.
00:48:08
Speaker
You can enter a boot camp against some of the top solar professionals all across the United States.
00:48:13
Speaker
And, you know, there may be somebody that's listening to this podcast right now that not too many people know who you are, but you have that deep down belief in yourself and you say, hey, I'm going to go into this and I'm going to take out everybody.
00:48:24
Speaker
I'm going to be number one within this entire boot camp.
00:48:27
Speaker
I'm going to be one...
00:48:28
Speaker
of the guys that goes up on stage.
00:48:30
Speaker
I'm going to be somebody that's recognized because I understand people strive to get these things that motivate them like money, achievement, recognition.
00:48:39
Speaker
And when you get out of that motivator stage and you go to demotivators, that's when you're going to be like, Hey,
00:48:45
Speaker
you know, I'm self-doubting myself, but you know, it starts with you affirming, having a tunnel vision, being myopic, believing what you're going to do.
00:48:53
Speaker
I remember when I was first, you know, 18 years old, 14, 15 years in the game, I heard something that said, decisions decide your wealth.
00:49:01
Speaker
And when I stood in at a company called Platinum Protection with over a thousand sales reps, I looked at everybody in a crowd.
00:49:08
Speaker
I had long hair down to my shoulders.
00:49:11
Speaker
And I had an absolute certainty that I was going to be number one in that company.
00:49:14
Speaker
There was no its ands about it.
00:49:16
Speaker
I didn't know anything about selling security alarms at all.
00:49:19
Speaker
I just knew that I had that absolute certainty of what I needed to accomplish.
00:49:24
Speaker
I put on my blinders.
00:49:26
Speaker
And I made plays.
00:49:27
Speaker
You know, I grew up very poor.
00:49:29
Speaker
I watched my parents struggle.
00:49:30
Speaker
And I guess that would be my message to everybody is, you know, whether you decide to level up and be a part of our boot camp or our year long program called United, or just decide to say, hey, I'm going to do it on my own.
00:49:42
Speaker
100%.
00:49:43
Speaker
But just put your head down and make the plays because you don't want to procrastinate and wait and wait and wait.
00:49:49
Speaker
You have to eventually make those plays.
00:49:50
Speaker
I'm 31 years old.
00:49:52
Speaker
If I didn't make all the plays in my 20s, I would not be in the position that I'm in right now.
00:49:56
Speaker
And at the same time, I need to keep my foot on the pedal, right?
00:49:59
Speaker
What has got me here to this position is not going to help me get to where I want to go.
00:50:03
Speaker
And I have to keep on keeping on.
00:50:05
Speaker
And that would be my advice to everybody.
00:50:07
Speaker
Let's go.
00:50:08
Speaker
I love that.
00:50:08
Speaker
And I can attest to what Taylor's saying.
00:50:10
Speaker
This guy is one of the most competitive people you will meet.
00:50:13
Speaker
We did a soccer game.
00:50:14
Speaker
I know you got a soccer game tonight, Taylor, but this guy was one of the most competitive
00:50:19
Speaker
rad competitors I've seen on the field in soccer, him and Mo Fala.
00:50:25
Speaker
I thought I was going to have to hold you guys back for a second because you guys were the two top guys in solar were the two top guys in soccer too.
00:50:33
Speaker
So all this stuff correlates.
00:50:36
Speaker
Have that desire, light that fire under yourself, and you're going to go achieve.
00:50:39
Speaker
And that's what I think has been a huge part of your success, Taylor.
00:50:42
Speaker
Definitely admire you for that.
00:50:44
Speaker
So thanks for dropping some nuggets with us and guys, he just dropped all this stuff.
00:50:48
Speaker
A lot of this stuff was, um, from the bootcamp.
00:50:51
Speaker
So imagine the value you're going to get from the bootcamp.
00:50:53
Speaker
So if you want additional training, go check that out.
00:50:55
Speaker
And then they also have the knock cards, uh, the slicks he's talking about, which you can use those on doors in your trainings.
00:51:02
Speaker
Um, where can guys find those things out too?
00:51:04
Speaker
Is that just a knock star university too?
00:51:07
Speaker
Yeah, Noxstar.university.
00:51:08
Speaker
You guys can find me on Instagram, Taylor MCC Solar.
00:51:13
Speaker
And don't hesitate to reach out because, you know, I've watched my parents struggle.
00:51:16
Speaker
I live week to week.
00:51:17
Speaker
We always got down to our last $20.
00:51:20
Speaker
And, you know, like this thing is bigger than myself.
00:51:22
Speaker
You know, God gave me a gift to be able to help others.
00:51:25
Speaker
And I want to be able to help as many people as I can.
00:51:28
Speaker
Well, we appreciate you, Taylor.
00:51:29
Speaker
Thanks for all the value you're spreading in this industry.
00:51:32
Speaker
And guys, go out and shoot Taylor and also Danny that was on the podcast a few weeks back, probably when this releases.
00:51:39
Speaker
Go tell them you appreciate them.
00:51:41
Speaker
Follow them on Instagram.
00:51:42
Speaker
And thanks for changing the world.
00:51:44
Speaker
Thanks for coming on the show, Taylor.
00:51:45
Speaker
And we'll have guys hitting you up.
00:51:47
Speaker
We'll talk soon.
00:51:47
Speaker
Peace.
00:51:49
Speaker
Hey Solar printers, quick question.

Sol Society & Continuous Learning

00:51:51
Speaker
What if you could surround yourself with the industry's top performing sales pros, marketers, and CEOs and learn from their experience and wisdom in less than 20 minutes a day?
00:52:00
Speaker
For the last three years, I've been placed in the fortunate position to interview dozens of elite solar professionals
00:52:06
Speaker
and learn exactly what they do behind closed doors to build their solar careers to an all-star level.
00:52:12
Speaker
That's why I want to make a truly special announcement about the new solar learning community exclusively for solar professionals to learn, compete, and win with the top performers in the industry.
00:52:23
Speaker
And it's called Sol Society.
00:52:25
Speaker
This learning community was designed from the ground up to level the playing field and give Solar Pros access to proven mentors who want to give back to this community and help you or your team to be held accountable by the industry's brightest minds for, are you ready for it?
00:52:41
Speaker
Less than $3.45 a day.
00:52:44
Speaker
Currently Soul Society is closed to the public and membership is by invitation only.
00:52:48
Speaker
But solopreneurs can go to soulciety.co to learn more and have the option to join a waitlist when a membership becomes available in your area.
00:52:57
Speaker
Again, this is exclusively for Solopreneur listeners, so be sure to go to www.solciety.co to join the waitlist and learn more now.
00:53:10
Speaker
Thanks again for listening.
00:53:11
Speaker
We'll catch you again in the next episode.