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How to Sell to Different Buyer Types - Ian Wendt image

How to Sell to Different Buyer Types - Ian Wendt

E170 ยท The Solarpreneur
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68 Plays4 years ago

Tune in now and don't forget to sign up for www.solciety.co!

Speaker 1 (00:00:03):

Welcome to the Solarpreneur podcast, where we teach you to take your solar business to the next level. My name is Taylor Armstrong and I went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fail. I teach you to avoid the mistakes I made and bringing the top solar dogs, the industry to let you in on the secrets of generating more leads, falling up like a pro and closing more deals. What is a Solarpreneur you might ask a Solarpreneur is a new breed of solar pro that is willing to do whatever it takes to achieve mastery and you are about to become one.

Speaker 2 (00:00:41):

What's going on. I am excited for this episode. We've got someone that's been a long time coming with us on the show today. I've seen him speak probably three, four times. Now he's been on stages all across America and speaking of America, he loves America. He's got add a flag in the background here. So love that about our guests today. We've got, uh, Ian went on the show, Ian. Thanks for coming on with us.

Speaker 3 (00:01:05):

Yeah, for sure. Thanks for having me, dude. Appreciate it. Glad we can make it happen. Finally, you chasing me around long enough.

Speaker 2 (00:01:11):

I know sometimes I got to bug people, but it gets, we're used to that knocking doors. Right. So, Hey, how you doing man persistence? Well, yeah, I know it's an honor to finally have you on. And um, I obviously heard you speak last at the door to door Fest event and I was in Dallas, um, a couple months ago now I think. And uh, so yeah, Ian, you do quite a bit of speaking now, is that right? Speak at a lot of sales conferences and stuff like that?

Speaker 3 (00:01:37):

Yeah, I mean, I do. I do, uh, you know, anytime, anytime I can, anytime I'm invited. So it's been, it's been cool. I've, I've had the opportunity to speak in it quite a few in the last, uh, in the recent months. So yeah, man, it's been, it's been, it's been a fun time. I love, I love speaking, so I love being able to teach in that environment. So it's been cool.

Speaker 2 (00:01:56):

Yeah, no, it's been awesome to hear for me. I think I first heard you probably door to door con I don't know, probably like four years ago now, so been a little bit. Um, but yeah, I know you've spoken all over and for, for our listeners that don't know Ian, he is a sales trainer and marketing expert. Um, I mean top door, uh, door to door for like dish satellite for years and years. And now I correct me if I'm wrong, Ian, but now mostly just consulting in them, building up your, uh, Patriot brands in speaking at events, stuff like that, right?

Speaker 3 (00:02:31):

Yeah. Yeah. So I was, I was with, uh, I was with dish one or now they're known as caliber for my entire career in door to door, um, which I started in 2009 and I ended just barely like maybe, maybe a year ago, almost so, you know, 10 plus years. Um, and, uh, so I, I sold for them for, you know, four or five years, and then I, I trained a little bit. Um, and then there, I just, I realized that what I was doing was, was working on a big scale. And so they actually had me come in and, and run the training program for them. So I built the training, I built the different training programs or different training, um, courses and things like that, that they used throughout the company for leadership and reps. And, uh, and then eventually I also took over all the marketing when we rebranded to caliber.

Speaker 3 (00:03:19):

So, um, awesome, awesome, awesome time that, you know, that time that

Recommended
Transcript

Taylor's Journey from $50 to 150 Deals

00:00:03
Speaker
Welcome to the Solarpreneur Podcast, where we teach you to take your solar business to the next level.
00:00:08
Speaker
My name is Taylor Armstrong.
00:00:10
Speaker
I went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fell.
00:00:19
Speaker
I teach you how to avoid the mistakes I made and bring in the top solar dogs of the industry to let you in on the secrets of generating more leads, falling up like a pro, and closing more deals.

What is a 'Solarpreneur'?

00:00:31
Speaker
What is a Solarpreneur you might ask?
00:00:33
Speaker
A Solarpreneur is a new breed of Solar Pro that is willing to do whatever it takes to achieve mastery and you are about to become one.
00:00:41
Speaker
What's going on, solopreneurs?
00:00:43
Speaker
I am excited

Introduction to Ian Wendt

00:00:44
Speaker
for this episode.
00:00:44
Speaker
We've got someone that's been a long time coming with us on the show today.
00:00:49
Speaker
I've seen him speak probably three, four times now.
00:00:51
Speaker
He's been on stages all across America.
00:00:54
Speaker
And speaking of America, he loves America.
00:00:56
Speaker
He's got a flag in the background here.
00:00:59
Speaker
So love that about our guests.
00:01:00
Speaker
So today we've got Ian Wendt on the show.
00:01:03
Speaker
Ian, thanks for coming on with us.
00:01:06
Speaker
Yeah, for sure.
00:01:06
Speaker
Thanks for having me, dude.
00:01:07
Speaker
Appreciate it.
00:01:08
Speaker
I'm glad we can make it happen finally.
00:01:09
Speaker
You're chasing me around long enough.
00:01:11
Speaker
I know.
00:01:12
Speaker
Sometimes I got to bug people, but I guess we're used to that knocking doors, right?
00:01:16
Speaker
How you doing, man?
00:01:18
Speaker
Persistence.
00:01:19
Speaker
Yeah, yeah.
00:01:19
Speaker
But no, it's an honor to finally have you on.
00:01:22
Speaker
And I obviously heard you speak last at the Door-to-Door Fest event.
00:01:26
Speaker
I was in Dallas a couple months ago now, I think.
00:01:31
Speaker
And so, yeah, Ian, you do quite a bit of speaking now.
00:01:33
Speaker
Is that right?
00:01:34
Speaker
You speak at a lot of sales conferences and stuff like that.
00:01:37
Speaker
Yeah.
00:01:37
Speaker
Yeah.
00:01:38
Speaker
I mean, I do, I do, uh, you know, anytime, anytime I can, anytime I'm invited.
00:01:42
Speaker
So it's been, it's been cool.
00:01:43
Speaker
I've, I've had the opportunity to speak in it quite a few in the last, uh, in the recent months.
00:01:48
Speaker
So yeah, man, it's been, it's been, it's been a fun time.
00:01:50
Speaker
I love, I love speaking.
00:01:51
Speaker
So I love being able to teach and, you know, that environment.
00:01:55
Speaker
So it's been cool.
00:01:56
Speaker
Yeah, no, it's been awesome to hear from you.
00:01:58
Speaker
I think I first heard you probably door to door con,
00:02:01
Speaker
I don't know, probably like four years ago now.
00:02:03
Speaker
So been a little bit.
00:02:06
Speaker
But yeah, I know you've

Ian's Transition to Consulting and Branding

00:02:07
Speaker
spoken all over.
00:02:07
Speaker
And for our listeners that don't know Ian, he is a sales trainer, marketing expert.
00:02:13
Speaker
I mean, top door-to-door for like DISH, satellite for years and years.
00:02:20
Speaker
And now, correct me if I'm wrong, Ian, but now I'm mostly just consulting and then building up your Patriot brands and speaking at events, stuff like that, right?
00:02:31
Speaker
Yeah, yeah.
00:02:33
Speaker
So I was with Dish One, or now they're known as Caliber for my entire career in door-to-door, which I started in 2009 and I ended just barely like
00:02:46
Speaker
maybe a year ago almost, so, you know, 10 plus years, and so I sold for them for, you know, four or five years, and then I trained a little bit, and then from there, I just, I realized that what I was doing was working on a big scale, and so they actually had me come in and
00:03:05
Speaker
and run the training program for them.
00:03:07
Speaker
So I built the training, I built the different training programs or different training courses and things like that, that they use throughout the company for leadership and reps.
00:03:16
Speaker
And, and then eventually I also took over all the marketing when we rebranded to caliber.
00:03:19
Speaker
So awesome, awesome, awesome time that, you know, that time that I had at caliber has, has very much shaped who I am and made it
00:03:30
Speaker
possible for me to have the opportunities that I have today.
00:03:34
Speaker
And so, yeah, to answer your question, I haven't been on the doors

Ian's Ventures and Social Media Influence

00:03:38
Speaker
for a long time.
00:03:38
Speaker
I haven't been in the door to door space for a little, I think it's about a year, maybe a little over a year.
00:03:44
Speaker
And now I own my own clothing brands or my own brand in general.
00:03:47
Speaker
We do a lot of different things, official Patriot gear.
00:03:50
Speaker
And then, like you said, I consult for marketing and sales on the side for individuals and businesses.
00:03:56
Speaker
So, yeah.
00:03:57
Speaker
Nice.
00:03:58
Speaker
Yeah.
00:03:58
Speaker
And if you're not following Ian on social media, we definitely would recommend it.
00:04:03
Speaker
He's one of the most entertaining guys I would say that I follow on social media.
00:04:07
Speaker
Love it when you get in, you know, political debates and stuff like that.
00:04:10
Speaker
So appreciate your fights.
00:04:12
Speaker
Give me some good entertainment.
00:04:14
Speaker
I'll just say this.
00:04:15
Speaker
If you do follow me on social media, be ready for it is very political and just know this, we may disagree on things and that's okay.
00:04:24
Speaker
I welcome everybody.
00:04:25
Speaker
If you have a disagreement or something like that, reach out to me, let's talk about it.
00:04:29
Speaker
Like those are the conversations that I want to have with people.
00:04:32
Speaker
And so rather than just follow and see something you don't like and unfollow, like that's what we need more in the world now is people to understand and talk and, you know, figure out
00:04:40
Speaker
Cause I think at the end of the day, we all have a lot more in common than we think we do, but we're just so, we're so reactionary and we're so triggered and we're so ready to just, Oh, that person doesn't agree with me.
00:04:51
Speaker
And so, you know, cut them off.
00:04:53
Speaker
And it's like, that's, that's the reason why right now I believe that we're closer to being the divided States of America than we ever have been.
00:05:00
Speaker
And we need to be the United States.
00:05:01
Speaker
So if you follow me, yes, it's very political.
00:05:04
Speaker
You may not agree with everything, but please reach out.
00:05:06
Speaker
And I'd love to have a conversation.
00:05:07
Speaker
And at the end of the day, like,
00:05:09
Speaker
We can agree to disagree or we can not agree at all.
00:05:12
Speaker
And trust me when I tell you, we can still exist in harmony like it's possible.
00:05:17
Speaker
Yeah, I know.
00:05:18
Speaker
I love that.
00:05:19
Speaker
And that's what I love about you.
00:05:20
Speaker
You're not afraid to open the can of worms and actually have discussions because I think that's the big problem.
00:05:25
Speaker
That's why we're so divided is people don't want to talk about it.
00:05:28
Speaker
People just, you know, get all pissed off on following, you know, don't want to talk about it instead of having healthy discussions.
00:05:35
Speaker
So, um, I know definitely important.
00:05:38
Speaker
Yeah.
00:05:38
Speaker
We just, I just got back from a family reunion matter of fact.
00:05:41
Speaker
And, um, our family union theme was a unity is pretty funny.
00:05:46
Speaker
Cause you know, in my, in my family, a lot of my extended family have a lot of different political beliefs and stuff like that.
00:05:51
Speaker
So we kind of had some burn some bridges, but it was nice getting everyone together and what you got to do.
00:05:59
Speaker
Yeah, super important.
00:06:01
Speaker
So yeah, follow Ian for that.
00:06:03
Speaker
He loves talking about the hard topics too and getting political and love that about him.

Understanding Buyer Types in Solar Sales

00:06:10
Speaker
So Ian, we're going to get into a couple of things.
00:06:12
Speaker
The reason why I wanted to bring you on so bad is because I heard you speak at Door-to-Door Fest and I know you've never, I know you haven't specifically sold solar, obviously done a ton of door-to-door
00:06:23
Speaker
But he spoke to all the solar guys at Door-to-Door Fest in Dallas and talked about the buyer types, which I thought is super applicable, probably even more so in solar than I think probably any other door-to-door type thing, just because solar, as you probably know, Ian, we're like, you know, meeting in homes.
00:06:40
Speaker
It's more of like a long drawn out cell than just like, you know, right at the door, like you're doing in satellite and a lot of these other industries.
00:06:47
Speaker
Yeah.
00:06:48
Speaker
So I think even more so in this industry, it's important to recognize your buyer types, recognize what's making people tick and just be able to have that advantage.
00:06:58
Speaker
Cause that's what's, it's coming to people have heard about solar at this point.
00:07:02
Speaker
People have been through the spill and heard the pitch and everything.
00:07:06
Speaker
So it's important to give yourself as many tools as possible.
00:07:09
Speaker
And I think recognizing the buyer types is a huge thing.
00:07:12
Speaker
So yeah, I want to talk about that a little bit, but I guess before we get into that, do you want to give us the quick rundown, I guess, of how you got into door-to-door and how that all started, Ian?
00:07:24
Speaker
Yeah, sure.
00:07:24
Speaker
So like I said, I was with Dish One since 2009.
00:07:27
Speaker
I actually, I got recruited out of the freaking school gym, college gym by my good friend, Tegan Judd, which is funny because when he recruited me, it was the textbook recruit.
00:07:38
Speaker
It was his first year and he recruited me textbook recruit like, hey, do I know you from somewhere?
00:07:44
Speaker
And of course I had no idea what was going on and I was completely oblivious.
00:07:47
Speaker
And so just so you guys know, the textbook stuff does work.
00:07:50
Speaker
Like it does.
00:07:51
Speaker
And, uh, anyway, he just, do I know you from somewhere?
00:07:54
Speaker
No, I don't think so.
00:07:55
Speaker
Did you do alarms?
00:07:56
Speaker
No, I never did alarms.
00:07:57
Speaker
Have you ever knocked doors?
00:07:58
Speaker
No.
00:07:59
Speaker
Well, I have an opportunity.
00:08:00
Speaker
I want to talk to you about, you know, if it doesn't, if it's not something that suits you, whatever, like no big deal, but would you mind waiting?
00:08:06
Speaker
I'm about to get off my shift.
00:08:07
Speaker
And dude, that was, that was it.
00:08:09
Speaker
Like from then on 2009 until freaking 2020.
00:08:14
Speaker
you know, so it does work.
00:08:16
Speaker
And the, you know, the, the simple things that you think don't work actually could, could make the biggest difference.
00:08:22
Speaker
The other thing too, this is kind of off topic and you're going to, you're going to see me do this a lot.
00:08:25
Speaker
Cause I have just like a lot of you guys, I have literally the worst ADHD all time, but let me just tell you this guys.
00:08:33
Speaker
One thing that I feel like in the door to door industry, a lot of people forget the whole time I was there.
00:08:37
Speaker
I feel like no one really focused on,
00:08:40
Speaker
the fourth quarter.
00:08:41
Speaker
And what I mean by the fourth quarter is you would be blown away.
00:08:44
Speaker
If you knew how many of the, the biggest ballers and the top performers that I knew in the industry that I still know in the industry that are still there that were recruited in like, you know,
00:08:55
Speaker
April and May, like, or not April, May, excuse me, excuse me, March and April, March and April, right?
00:09:02
Speaker
Especially April though.
00:09:03
Speaker
Like I was recruited in April and a lot of my friends who are still in the industry that are absolute monsters on the doors were recruited in April.
00:09:12
Speaker
And it makes sense because, you know, in my case, it was different because I just didn't know anything and it just happened to be the luck of the draw.
00:09:17
Speaker
But like these other guys, if you talk to them, they'll say, I had looked through all my other options.
00:09:22
Speaker
I've looked at different companies.
00:09:23
Speaker
I've been pitched by a bunch of different companies and I was, you know, trying to decide what to do.
00:09:28
Speaker
And it was go time and I knew I was going to go sell, right?
00:09:32
Speaker
But I just didn't know with who.

Challenges in Training Door-to-Door Sales Teams

00:09:34
Speaker
And so guys, don't discredit the idea that
00:09:40
Speaker
that you can recruit somebody in the fourth quarter or like I said, in March or even April.
00:09:46
Speaker
And that they won't be one of your best reps you've ever had because they've already vetted the other companies and they've already kind of like gotten to the point where if they jump on, if they jump in the ship with you, then they're,
00:09:57
Speaker
they're solid.
00:09:58
Speaker
Like that's it.
00:09:59
Speaker
They've already looked at the other ideas.
00:10:00
Speaker
They've already looked at the other, you know, options or whatever.
00:10:04
Speaker
So anyway, that's a rant, but I just think it's super important because a lot of, I feel like a lot of people forget that and very, very few focus on recruiting in those months.
00:10:13
Speaker
Yeah.
00:10:14
Speaker
Yeah.
00:10:14
Speaker
No, just from my experience, I've seen some of the best reps come out of those months.
00:10:18
Speaker
Yeah, no, I agree 100% especially in solar because I mean solar we're doing this year-round Yeah, we're getting recruits like midsummer guys from pest control and all that that we're selling pest control their industries Yep, but anyway, so yeah, I got recruited I sold for I sold for four years just selling and
00:10:41
Speaker
And I did really, really well.
00:10:43
Speaker
And then my fifth year, I managed an office.
00:10:45
Speaker
And then after that, I just, I kind of got to a point where I realized, you know, hey, I'm worth way more than just selling 300 accounts in a summer, which by the way, back then was a ton.
00:10:57
Speaker
You know, I can teach reps how to sell.
00:11:00
Speaker
I just, I realized that training was actually my passion in teaching because Tegan always empowered me to do correlations and train guys and things like that.
00:11:08
Speaker
And so I realized that was really my passion.
00:11:10
Speaker
And even though I was really, really good on the doors, it just, it wasn't my passion.
00:11:13
Speaker
And so I basically got to the point where I said, Hey, I'm going to figure out a way to make it so that I can do what I actually love doing and stay in the industry because this is, you know, like you guys know, this is an opportunity unlike any other.
00:11:24
Speaker
And it opens a door to a life that people are, are age, you know, in your age dream of and, uh, and don't think it's real.
00:11:31
Speaker
Right.
00:11:32
Speaker
Anyway.
00:11:32
Speaker
So, so I did, I basically said, okay, I'm going to be, I'm going to train.
00:11:37
Speaker
And, um, I trained the office for a little bit and then I trained a couple more offices and I started to realize that, Hey, this is actually, you know, we're, we're seeing some insane results with these guys.
00:11:46
Speaker
So I actually went to the, um, to the, the COO at the time, or one of, one of the owners, basically one of the, one of the Hammond brothers.
00:11:55
Speaker
And I said, it was Jeremy.
00:11:56
Speaker
I said, Hey, I want to run the training program.
00:11:59
Speaker
You know, I want to be, I want to be an executive.
00:12:01
Speaker
I want to, I want to actually build the training program and I want to roll it out company wide.
00:12:06
Speaker
And at the time there was nothing, there was no training program.
00:12:09
Speaker
Like there was no training team or anything like that, right?
00:12:12
Speaker
Like it was just, there wasn't a position for that.
00:12:16
Speaker
And he told me, yeah, there's, I mean, we don't have a position like that.
00:12:21
Speaker
And so we're not going to just create it.
00:12:23
Speaker
But if you go out and prove that this works, like,
00:12:26
Speaker
It won't even be a matter of if it'll just be how and when.
00:12:30
Speaker
Right.
00:12:31
Speaker
And I said, okay, challenge accepted.
00:12:33
Speaker
So I, I took off and, uh, for that summer I traveled the nation and I trained all of Teagan's offices first.
00:12:42
Speaker
And I kept a binder and I kept track of all the reps that I was training personally on the doors.
00:12:47
Speaker
I kept track of all the offices.
00:12:50
Speaker
So basically what I would do is I would say, okay, you know, I got here on this day, 30 days prior to this day, this is what their results look like for both the individuals and the office.
00:12:59
Speaker
Right.
00:13:00
Speaker
And then I would track those results 30 days after I left.
00:13:03
Speaker
And every single time it was like double, triple, quadruple, the amount of sales, the better metrics for both individuals and for the entire office.
00:13:13
Speaker
And so I did that.
00:13:14
Speaker
And then all of a sudden the other regionals, because Tegan was a regional at the time,
00:13:18
Speaker
The other regional started hearing about what was going on and they were like, Hey, come to my office, come to my office.
00:13:22
Speaker
And so after, after, you know, a few office visits, all of a sudden now I was visiting almost every office in the company doing the exact same thing.
00:13:31
Speaker
And I'll tell you this though, like it didn't come without sacrifice.
00:13:34
Speaker
And I think a lot of people forget this because, you know, they look at me and they're like, I'm kind of an anomaly in the door to door industry because I didn't have a network.
00:13:42
Speaker
I didn't bring on a lot of recruits, but I was able to reach executive level without doing any of that.
00:13:47
Speaker
And so it's kind of like,
00:13:48
Speaker
I feel like a lot of people look at me like, oh, he just kind of like, you know, he's favored or whatever.
00:13:52
Speaker
And he just kind of got there.
00:13:54
Speaker
But they don't realize that that year that I decided to prove and add the value that I knew I needed to in order to negotiate the position and the career that I wanted.
00:14:05
Speaker
I overdrafted my bank account seven times.
00:14:08
Speaker
Wow.
00:14:09
Speaker
And any of you that are in door-to-door sales right now, you know that overdraft, if you're doing it the right way, right?
00:14:17
Speaker
If you're doing it the right way and you're not spending your money stupidly and you're actually like, you know, doing well, then you know that overdrafting your bank account is like, what?
00:14:27
Speaker
That doesn't happen.
00:14:28
Speaker
Are you kidding me?
00:14:29
Speaker
Right?
00:14:29
Speaker
Yeah.
00:14:30
Speaker
And I did it seven times because I was living basically out of my car.
00:14:37
Speaker
I put almost 80,000 miles on my car that summer.
00:14:40
Speaker
Holy cow.
00:14:42
Speaker
And I was giving all the sales away because all I was doing was shadowing guys.
00:14:47
Speaker
That's it.
00:14:47
Speaker
Because I could knock and I could sell, but they didn't learn that way.
00:14:51
Speaker
So I was just shadowing guys.
00:14:53
Speaker
And so I was basically living off of a few sales here and there.
00:14:57
Speaker
But the majority of it, I was giving the money away to the reps because I was just shadowing them the whole time, right?
00:15:01
Speaker
Yeah.
00:15:02
Speaker
But I could really, really get them to perform the way I knew I needed to.
00:15:07
Speaker
Wow.
00:15:08
Speaker
Anyway, so towards the end of the summer, so the other thing I started to do was I started to do surveys.
00:15:14
Speaker
So I would survey the leadership and the reps, and I created these like 10 questions.
00:15:20
Speaker
I still have the binder somewhere.
00:15:21
Speaker
I created these 10-question surveys, and I would have them answer it based on like โ€“
00:15:25
Speaker
whether I was knocking with them or whether I was just teaching their office or whatever, if they were a leader, if they're a rep, and then I would take those surveys and I slipped, I slipped them under the door to, to Jeremy and, and actually at the time to the vice president of dish itself, because we were, we were partnered with dish directly.
00:15:44
Speaker
And so we worked directly with them.
00:15:45
Speaker
So I was literally emailing them these surveys and, and I just kept sending them all summer long.
00:15:50
Speaker
And finally at the end of the summer,
00:15:52
Speaker
or towards the end of the summer, it was probably about a month.
00:15:54
Speaker
It was probably in like mid July.
00:15:56
Speaker
I want to say, um, Jeremy reached out and said, okay, man, you did it.
00:16:01
Speaker
Come in.
00:16:02
Speaker
Nice.
00:16:03
Speaker
And, uh, he had heard from Amir, the VP of dish who, who also saw the results and wanted to talk about it and everything.
00:16:09
Speaker
And,
00:16:10
Speaker
And they invited me in and they said, create the pitch deck and tell us what you're going to do.
00:16:15
Speaker
And I did.
00:16:16
Speaker
And that was it from that day on.
00:16:18
Speaker
I, at the time I joined the training team and I, I, I created all the content.
00:16:23
Speaker
I built the program from the ground up that they were using as far as how to teach reps, how to sell, whether they're a rookie or veteran.
00:16:30
Speaker
And then that just kind of evolved over the next couple of years or a few years into me running the training program itself and, you know, doing all the live trainings and things like that.
00:16:40
Speaker
Um, and then, and then when they rebranded to caliber, um, I have always been very active on social media and I've always had kind of a creative bone and they knew that.
00:16:51
Speaker
And so, um, I actually ended up taking over the marketing as well when we rebranded caliber.
00:16:56
Speaker
So I had a marketing team and I ran the marketing for a couple of years as well.
00:16:59
Speaker
So I was running all the training and all the marketing for a few years for Caliber.

Ian's Executive Role and Value Addition in Sales

00:17:03
Speaker
And yeah, dude, like I said, that's, you know, those years are, those years have given me the mindset and the abilities and the skills I believe to do what I do today.
00:17:14
Speaker
And so I'm, you know, forever grateful.
00:17:16
Speaker
And that's why I have, that's why I have a soft spot for the daughter of industry.
00:17:20
Speaker
And I always will.
00:17:21
Speaker
Yeah.
00:17:22
Speaker
Wow.
00:17:22
Speaker
That's cool.
00:17:22
Speaker
I didn't know that story.
00:17:24
Speaker
That's powerful.
00:17:25
Speaker
And what I love about that is you went out and took the initiative and, you know, actually like created the training programs.
00:17:31
Speaker
Cause I know tons of guys in the industry.
00:17:33
Speaker
It's like, they're just crossing their fingers, waiting for that opportunity to go out and I don't know, train or get told, okay, you're doing good.
00:17:40
Speaker
We're going to promote you to,
00:17:42
Speaker
I don't know, be a manager or whatever.
00:17:44
Speaker
But I think the best guys and the guys that are growing the quickest are the guys like you that went out and just was like, hey, can I run this meeting?
00:17:50
Speaker
Can I do the training?
00:17:51
Speaker
Can I do the correlation?
00:17:53
Speaker
Can I go out to this team, train them?
00:17:54
Speaker
And that's actually how I first got into like my first management position too.
00:17:58
Speaker
I wasn't just going to wait around for them to be like, hey, you're doing pretty good.
00:18:01
Speaker
Do you want to like come be the assistant manager?
00:18:04
Speaker
I mean, I had to go and
00:18:06
Speaker
be like, Hey, can I run this training?
00:18:08
Speaker
Can I actually do a training this weekend?
00:18:10
Speaker
Or can I go out with these reps?
00:18:12
Speaker
And, uh, you know, leaders recognize that.
00:18:15
Speaker
And I think that's how guys are going to get promoted and get into those positions.
00:18:20
Speaker
Um, I think one of the most important principles that I've ever been taught and I've ever learned and one that I always try to teach everybody else is what you're saying.
00:18:28
Speaker
It's like,
00:18:29
Speaker
Too many people try to negotiate before they add value in this world in general, not only in the auditor industry, but just in general, people always try to negotiate before they add value.
00:18:39
Speaker
And that's not how it goes.
00:18:40
Speaker
You add value and then you negotiate and you add so much value that negotiation is just easy.
00:18:47
Speaker
Right.
00:18:48
Speaker
And if you think about it, that's exactly what sales is all about.
00:18:50
Speaker
It's adding enough value so that when it comes time to close, it's just like, duh, of course.
00:18:56
Speaker
Yeah, let's do it.
00:18:58
Speaker
Yeah, so true.
00:18:59
Speaker
Yeah.
00:18:59
Speaker
And you, I mean, I guess you're the perfect example.
00:19:01
Speaker
I mean, you were overdrafting your bank account, running around, putting tons of miles on the car and no guarantee of anything.
00:19:09
Speaker
So yeah, that's a great example of what you're doing.
00:19:12
Speaker
What was like the number before we get to the next topic?
00:19:15
Speaker
What was like the number one thing would you say in that was like helping your teams out?
00:19:19
Speaker
Was there one thing that was like helping them double their cells and all that or?
00:19:23
Speaker
Was it just going out and shadowing or what was like the general thing that helped your team so much?
00:19:27
Speaker
You think?

Importance of Belief and Energy in Sales

00:19:29
Speaker
That's a great question.
00:19:30
Speaker
As far as the correlation and like the, the trainings go the correlations themselves, I feel like 100% it all came down to belief and energy.
00:19:41
Speaker
As much, I had so much belief in so much confidence in confidence in the product that we sold.
00:19:47
Speaker
Like literally ask anybody what Ian thought about Dish Network and they will tell you like he thought it was godsend.
00:19:54
Speaker
Like it was, they'll say he thought it was the greatest product on the planet.
00:19:57
Speaker
And the truth is I did because I learned to believe in it so strongly that literally no one could tell me that there was anything better than it.
00:20:07
Speaker
And that confidence and that belief in that product gave me a power I feel like that most people didn't have.
00:20:13
Speaker
So, and, and I was able to project that onto other reps and other managers when I was in front of them training and teaching because they could feel that confidence themselves.
00:20:22
Speaker
Right.
00:20:22
Speaker
So if they didn't have it, it was like, how do I get that?
00:20:25
Speaker
Yeah.
00:20:26
Speaker
Um, and then the energy, like this is, this is, you know, this is textbook stuff for, for correlation, but it was the energy that I was able to bring every time because I was so excited about what I was doing because I love training and I love teaching.
00:20:38
Speaker
I was, I was just always so excited.
00:20:41
Speaker
And it was never, it was never like a down or a negative moment when I was teaching and training people and they could feel that and they could, that energy was contagious.
00:20:48
Speaker
Right.
00:20:49
Speaker
I always tell managers your first sale of the day is when you cross the threshold of your correlation room.
00:20:55
Speaker
Like correlation is your first sale of the day.
00:20:57
Speaker
Your reps are the first sale of the day for you.
00:21:00
Speaker
And if you miss that sale, I promise you the rest of your day is going to be crap.
00:21:03
Speaker
And so is theirs.
00:21:04
Speaker
Wow.
00:21:05
Speaker
So, you know, it's, it's the, it was the intentional correlations and the energy.
00:21:10
Speaker
I feel like that made the difference for, for the office in general.
00:21:13
Speaker
And then for the reps, um, obviously the belief in the energy was, was big thing.
00:21:18
Speaker
Right.
00:21:19
Speaker
But I would say the biggest thing with, with training reps on the doors was, um,
00:21:27
Speaker
was really teaching them not only how to be efficient and how to like prospect the right way, right?
00:21:33
Speaker
Like how to find the right people and how to not waste time, but also allowing them to fail in front of me and then taking the time afterwards to tell them exactly why they failed.
00:21:45
Speaker
A lot of trainers out there will train a rep and they won't let a sale go.
00:21:49
Speaker
Like in their mind, they're like, dude, I could save this so easy.
00:21:52
Speaker
And they'll just jump in and they'll save the sale.
00:21:55
Speaker
And it's my belief, it's my opinion that the rep doesn't learn nearly as much as if they had lost the sale.
00:22:02
Speaker
And then you take them to the side afterwards and say, hey, do you know why you lost that sale?
00:22:08
Speaker
Well, no, not really.
00:22:09
Speaker
Or they might even say, yeah, I think it's this.
00:22:10
Speaker
And it's like, that is such a good teaching opportunity to say X, Y, and Z are the reasons why that sale was lost.
00:22:16
Speaker
And if we would have just done this, this, and this, we would have saved that sale.
00:22:21
Speaker
And what's interesting to me is the reps always say, well, why didn't you save the sale, dude?
00:22:24
Speaker
And it's like, because then what would you have learned?
00:22:28
Speaker
right?
00:22:28
Speaker
Like, would you really learned anything from that?
00:22:31
Speaker
And maybe, but most of the time they're like, well, no, because when you get to a point where I was, especially if I'm, especially if it's like a rookie that's shadowing me, I mean, to them, it's like, you know, it just looks easy, right?
00:22:47
Speaker
To them, it doesn't make sense at all.
00:22:49
Speaker
And to them, I can't tell you how many times I would always get people to say, Ian, how come you get all the lay downs, right?
00:22:54
Speaker
Right.
00:22:55
Speaker
Like, why is it that you get, why is it that all the lay downs are, you get all the lay downs in the area?
00:23:00
Speaker
And it's like, what are you talking about?
00:23:02
Speaker
Well, I haven't gotten anybody that's been that easy in my area.
00:23:05
Speaker
And I'll be like, okay, let's go knock somewhere else.
00:23:07
Speaker
And then same exact thing, more lay downs, right?
00:23:10
Speaker
And I always told them the same thing.
00:23:11
Speaker
There's no such thing as a lay down.
00:23:12
Speaker
You create a lay down by doing it the right way and adding enough value, right?
00:23:18
Speaker
That's so powerful.
00:23:20
Speaker
So yeah, I feel like that was the biggest thing was just giving them an actual learning experience by allowing them to fail and see that failure.
00:23:28
Speaker
Okay.
00:23:29
Speaker
Yeah, awesome.
00:23:30
Speaker
So many nuggets in there.
00:23:32
Speaker
Yeah, but I love that belief in energy.
00:23:35
Speaker
I mean, that's super powerful.
00:23:36
Speaker
I was actually just listening to a training this morning.
00:23:38
Speaker
This dude's name, Alex Urmosi.
00:23:41
Speaker
I don't know if you've heard of him, but he does consulting for gym companies.
00:23:45
Speaker
He has a $100 million company.
00:23:47
Speaker
And someone asked him what's like the number one secret in training your reps.
00:23:51
Speaker
He said the exact same thing.
00:23:52
Speaker
He's just a belief in energy.
00:23:54
Speaker
He says his new reps outsell his experienced ones all the time because they have more belief and energy in the product in the beginning.
00:24:02
Speaker
So yeah, I think that's a huge secret and guys forget about it.
00:24:05
Speaker
I have to remind myself all the time because I've been out here doing solar for five years, but we get new guys all the time that just came from alarms or something and they're like super stoked about solar.
00:24:14
Speaker
Like, no way, we're saving people money.
00:24:17
Speaker
We don't have to charge them anything extra than what they're paying already.
00:24:19
Speaker
And they're so excited about it.
00:24:21
Speaker
They go out and hustle eight hours a day.
00:24:23
Speaker
And some of these guys come out and sell circles around me just because I forget how like, you know, good of a product we have in solar.
00:24:31
Speaker
Um, whoops.
00:24:32
Speaker
Yep.
00:24:33
Speaker
Um, so yeah, I think that's super important.
00:24:35
Speaker
And then, I mean, a lot of other stuff you mentioned there, but just being efficient and, um, yeah, I mean the leaders, I think that's a big problem though, just in general is so many like door to door leaders are just focused on, um, you know, like the money and like you were saying, just them making money and not going out and shadowing reps.
00:24:53
Speaker
So is that something that you're big on too, is just training your leaders to actually go out and like shadow the reps and things like that?
00:24:58
Speaker
No, no.
00:24:59
Speaker
Cause here's the thing too.
00:25:00
Speaker
I don't, I'm not about giving sales away either.
00:25:02
Speaker
I mean, that's the point, right?
00:25:03
Speaker
Like when I say, like, I don't, I don't just give sales away either because then they don't learn anything either.
00:25:09
Speaker
Right.
00:25:09
Speaker
Like that it's the same exact thing.
00:25:12
Speaker
If I'm just giving sales away, then all that's doing is teaching them to be, you know,
00:25:16
Speaker
Yeah.
00:25:17
Speaker
I don't know.
00:25:17
Speaker
It's just, I'm not about that.
00:25:19
Speaker
I'm not about like people getting anything for nothing, right.
00:25:22
Speaker
For not putting any effort in.
00:25:23
Speaker
So no, not, that's not at all what I'm saying, but, and, and those leaders, when they're, when they're training and when they're selling, they should for sure take the sales that they make.
00:25:33
Speaker
Right.
00:25:34
Speaker
No question about it.
00:25:36
Speaker
But all I'm saying is that there's power in
00:25:39
Speaker
to shadowing the rep and allowing them to fail and not saving the sale and then using that opportunity to actually teach them why and what they could have done differently.
00:25:49
Speaker
What we always did at Calibre
00:25:51
Speaker
was we did a three-step system, I guess.

Training System for Sales Reps

00:25:55
Speaker
We took a rep on the doors, we knocked and we got a sale, and then we shadowed them and we helped them get a sale, and then we shadow them and we don't say anything and they get the sale on their own.
00:26:10
Speaker
I like that.
00:26:11
Speaker
So get the sale, help get the sale.
00:26:13
Speaker
And then they get the sale by themselves.
00:26:15
Speaker
Right.
00:26:16
Speaker
That was kind of the, and obviously it's never perfect and it never works out perfectly.
00:26:19
Speaker
And there's different situations and things like that, but like that was the ideal situation.
00:26:24
Speaker
Um, but no, I don't think you should give sales away ever.
00:26:28
Speaker
I think the rep should always have to work for that sale.
00:26:31
Speaker
Um,
00:26:32
Speaker
But it's finding that balance, right, of you're a leader.
00:26:37
Speaker
And so you make more money than they do.
00:26:40
Speaker
So allow them to have that opportunity, but don't just give it to them.
00:26:43
Speaker
You know what I mean?
00:26:44
Speaker
Okay.
00:26:45
Speaker
No, yeah, I love that.
00:26:46
Speaker
Super powerful.
00:26:47
Speaker
Yeah, and I think that's missing in a lot of organizations is just actually going on shadow.
00:26:52
Speaker
Because I know when I started, I never really had the opportunities, more just them,
00:26:57
Speaker
letting me shadow, you know, the leader, the manager, seeing them get a sell and then just kind of off on my own.
00:27:02
Speaker
So I think that's something that's forgotten is actually the leader actually going out and shadowing and letting them struggle through a sell.
00:27:09
Speaker
Because yeah, that's another thing that I don't think I've ever really experienced is anytime I've been shadowed, it's usually by people that want to jump in and save sales.
00:27:17
Speaker
So I don't even think about that, letting them experience the failure and then
00:27:22
Speaker
Yeah, I think recording is a big thing to recording the guys and just kind of doing a play by play with them.
00:27:27
Speaker
See what see what goes wrong.
00:27:30
Speaker
So yeah, good stuff in there, Ian.
00:27:32
Speaker
So yeah, I want to shift gears a little bit talk about some of these buyer types.
00:27:36
Speaker
I know that's like a probably a four hour training you could give so we're not going to go like super in depth on it.
00:27:43
Speaker
But I did want to, you know, touch on at least a few of them and hear kind of why you thought that was important.
00:27:48
Speaker
So I guess, first of all, why did you decide to give that training at a door-to-door fest?
00:27:53
Speaker
And what's, how did you, I guess, come across all this and think it's so important?
00:27:59
Speaker
So I think the reason why I did is because I think that the single most important thing that someone can learn being a door-to-door salesman is how to relate to every type of person.
00:28:09
Speaker
Because it's not about the product, it's not about the pitch, it's not about the service, it's literally about how you interact with customers.
00:28:17
Speaker
The best salesman, the reason why they're the best is because, I mean, I always say this when I do this training, but I always say, what does it really mean to be talented?
00:28:25
Speaker
And I'll get a bunch of answers.
00:28:27
Speaker
I always get people to say, oh, it means that you can prospect right or,
00:28:31
Speaker
you're, you're very good with your clothes or, you know, how, you know, whatever, but very few people ever say the, the most talented reps are the ones that can sell everyone, anything, anywhere.
00:28:43
Speaker
And that's true talent to me.
00:28:45
Speaker
True talent is you can sell anyone, anything, anywhere, right?
00:28:48
Speaker
No matter what the area is, no matter what the state is, no matter what the product is, no matter who it is you're talking to, you can sell them lights out.
00:28:55
Speaker
Right.
00:28:56
Speaker
And, and what that comes down to is,
00:29:00
Speaker
knowing who the person is that you're talking to.
00:29:03
Speaker
Because every single person has a certain way they want to be pitched.
00:29:07
Speaker
They want to be, you know, every person wants to be, they want their hands shook differently.
00:29:15
Speaker
They want to be presented to differently.
00:29:16
Speaker
They want to be closed differently.
00:29:18
Speaker
Every person has a certain behavior style.
00:29:22
Speaker
And when you learn to adapt your behavior style, your selling style to their buying style,
00:29:29
Speaker
Now you literally have the perfect marriage when it comes to a customer sales relationship.
00:29:36
Speaker
We always talk about how we teach our reps how to mirror customers.
00:29:47
Speaker
Well, cool.
00:29:48
Speaker
But like, if I'm teaching my rep to mirror a customer and that customer isn't that type of person, like, for example, let's say the customer he's talking to is a much more aggressive person, right?
00:30:01
Speaker
Mm hmm.
00:30:02
Speaker
Just by mirroring that person, it doesn't mean that they're going to actually get to them.
00:30:06
Speaker
It doesn't mean that they're actually selling them the way that this person likes to buy.
00:30:11
Speaker
It just means that they're like creating a little bit more comfortability, but people don't buy based off comfort.
00:30:16
Speaker
They buy based off trust and people trust those who they feel like actually care about them and actually have their best interest in mind.
00:30:23
Speaker
And the best way to show somebody that you have their best interest in mind and that you actually care about them as a person and you actually want to put them in a better situation is
00:30:32
Speaker
than they were in before you got there is by treating them the way they want to be treated.
00:30:39
Speaker
Selling them the way they want to buy.
00:30:41
Speaker
And every person has a different way.
00:30:44
Speaker
And I think a lot of salesmen forget that.
00:30:47
Speaker
The fact that sales is all about people.
00:30:50
Speaker
It's not about the product.
00:30:51
Speaker
It's not about the sales process.
00:30:53
Speaker
It's not about the pitch.
00:30:54
Speaker
Those things are important.
00:30:55
Speaker
But if you don't know how to actually talk to people,
00:30:58
Speaker
then you will never be able to sell.
00:31:01
Speaker
I don't care who you are.
00:31:02
Speaker
You have to understand how to communicate and how to talk to people, but not just like we always talk about, oh, communication skills and persuasion and things like that.
00:31:11
Speaker
It's not just that.
00:31:12
Speaker
It's literally understanding how to adapt your personality to the person you're talking to so that they can relate to you on a much, much higher and much deeper level.
00:31:22
Speaker
That's what personality selling is all about.
00:31:24
Speaker
Yeah, I totally agree.
00:31:26
Speaker
And I think that's one of the reasons I liked your training so much is because in the past, I've just been like, okay, well, I know I'm not good at selling engineers.
00:31:36
Speaker
I know I'm not good at selling super rich people.
00:31:39
Speaker
So I'm just going to avoid those people at all costs.
00:31:42
Speaker
And I think a lot of guys get in that mindset.
00:31:44
Speaker
But then when I heard your training, I was reminded, I'm like, okay, even though that's not like my ideal person that I like to sell to,
00:31:51
Speaker
I mean, I need to get good at selling all these people and that's, what's going to take me to the next level.
00:31:55
Speaker
I think a lot of people forget that.
00:31:57
Speaker
I was just trying to double down so much on the guys I am selling to, which is great.
00:32:01
Speaker
But like, I mean, I think everyone agrees.
00:32:03
Speaker
How about you should talk to your neighbors when they're getting their solar installed?
00:32:06
Speaker
What if their neighbor is an engineer?
00:32:08
Speaker
I mean, you got to be able to sell all these different types.
00:32:11
Speaker
So I would actually, I would actually disagree with that.
00:32:14
Speaker
I'll actually, so what you said,
00:32:17
Speaker
When I teach reps how to sell person, how to, how to do personality selling, I actually teach them exactly the opposite that you just said.
00:32:24
Speaker
If they're a rookie or if they feel like they don't have their buyer type nailed down.
00:32:29
Speaker
So let's say, so there's four main buyer types, right?
00:32:32
Speaker
There's aggressive, there's social, there's analytical and there's thoughtful.
00:32:35
Speaker
Okay.
00:32:36
Speaker
Now no person is like exactly one type.
00:32:40
Speaker
They might be a hybrid of two or they might be a few different ones.
00:32:43
Speaker
Most people though have one dominant type.
00:32:46
Speaker
Right.
00:32:47
Speaker
And so when you're selling somebody, you're focusing on like when you pitch somebody, you're focusing on their dominant personality, because if you can pitch their dominant personality, then you'll be able to get past their sales wall.
00:32:59
Speaker
Their true sales wall is really just getting past that dominant personality.
00:33:03
Speaker
is getting somebody to feel like, okay, this guy actually is like different than any other salesman I've ever met.
00:33:07
Speaker
And he's, I can relate to this guy because he's basically me.
00:33:11
Speaker
Right.
00:33:12
Speaker
And, and it's just like, if you walk into a Best Buy and you want to buy a TV and all you want to know is what is the bottom line?
00:33:18
Speaker
What's the price and why is this TV better than all the other ones?
00:33:21
Speaker
If that rep walks up to you and starts talking

Adapting to Customer Needs in Sales

00:33:23
Speaker
about how your day has been and you know, do you have a dog?
00:33:26
Speaker
and, and, oh, what's your dog's name?
00:33:28
Speaker
And, oh, Hey, by the way, we have this new TV that does this and this and this, like, you're not going to buy from them.
00:33:33
Speaker
You're going to walk away because they didn't sell you the way you wanted to buy.
00:33:37
Speaker
But if that rep knew that all you wanted to know was the bottom line and you wanted to know which TV was the best and why, and all he did was walk up and say, Hey man, how's it going?
00:33:46
Speaker
How's your day going?
00:33:47
Speaker
Cool.
00:33:47
Speaker
So check it out.
00:33:48
Speaker
Um, I'm assuming you probably just want to know exactly which TV is the best and like why it's the best.
00:33:53
Speaker
Right.
00:33:55
Speaker
Well, let me take you over here and let me give you exactly what I think is going to be best for you.
00:33:58
Speaker
And I'll tell you the price and then you can make a decision.
00:34:01
Speaker
Oh, boom.
00:34:01
Speaker
All of a sudden now he's selling you exactly how you want to buy.
00:34:06
Speaker
There's no BS.
00:34:07
Speaker
It's straight bottom line, right?
00:34:09
Speaker
You're going to be much more likely to buy from that guy.
00:34:12
Speaker
Does that make sense?
00:34:13
Speaker
Yeah.
00:34:13
Speaker
Yeah.
00:34:14
Speaker
So, so again, it comes down to understanding those types and, and realizing that each of them want to want to be sold a different way.
00:34:27
Speaker
Um,
00:34:28
Speaker
Before I got to remind me where we were before I got to that.
00:34:31
Speaker
Yeah, I was just I was just saying, you know, like, I think it's important for guys to be able to, like, you know, learn to all different types.
00:34:38
Speaker
So you're saying you're discreet.
00:34:40
Speaker
So you're saying you agree with being able to sell to all different types or what do you mean?
00:34:45
Speaker
No, so what I'm saying is when I teach reps, the reason why I just said all that is because the reason when I teach reps how to do personality selling, if they're a rookie or if they're a veteran, but they haven't quite nailed down their buyer type.
00:34:58
Speaker
So let's say, let's say this guy just his buyer type, a hundred percent is the aggressive buyer, but he's still losing sales when he talks to aggressive buyers.
00:35:07
Speaker
Okay.
00:35:08
Speaker
Okay.
00:35:08
Speaker
I'm not going to tell that guy, hey, learn how to sell this type and this type and this type and this type until he gets to the point where it's like clockwork.
00:35:17
Speaker
He hits an aggressive buyer, boom, sold every single time or 90% of the time, 95% of the time, right?
00:35:24
Speaker
So same thing with rookies.
00:35:25
Speaker
I'm not going to teach a rookie how to sell four different types of people.
00:35:28
Speaker
I'm going to find out based on what that rookie seller type is, like how they like to sell.
00:35:34
Speaker
That's going to tell me what their buyer type is.
00:35:37
Speaker
And then I'm going to teach them exactly how to sell that buyer type so that they can crush it every single time.
00:35:43
Speaker
And then once that rookie is selling that type every single time, and once that veteran is knocking down those types every single time, then it's like, okay, now let's go to the type that's most like that type.
00:35:53
Speaker
And now all you have to do is a few different things.
00:35:56
Speaker
And now you're adding two buyers to your arsenal.
00:35:58
Speaker
And then eventually when you get past those two, it's like, okay, now we're going to go to this one.
00:36:03
Speaker
And you have to understand that you have to do this and this and this and this.
00:36:06
Speaker
And now all of a sudden there's three buyers to the arsenal.
00:36:08
Speaker
Right.
00:36:09
Speaker
Okay.
00:36:09
Speaker
And, and the reason why I always tell people again, to go back and answer the question of why did I decide to train on that at knock star?
00:36:17
Speaker
It's because I believe that that is the difference between talent and hard work.
00:36:23
Speaker
Everybody always says hard work beats talent when talent doesn't work hard, but they forget that the second part to that is hard work beats talent when talent doesn't work hard.
00:36:31
Speaker
But when talent works hard, it's game over.
00:36:34
Speaker
Because if you can find somebody that knows how to sell every single type of person they ever meet and they work really, really hard, I promise you that person is going to run circles around any salesman that ever comes across, that ever comes across.
00:36:48
Speaker
Yeah.
00:36:49
Speaker
Right.
00:36:49
Speaker
Okay.
00:36:50
Speaker
But the problem is,
00:36:52
Speaker
at least I haven't seen it yet.
00:36:54
Speaker
I haven't seen a rep that has that much talent that doesn't only rely on the talent and get complacent and not work as hard, which is why you always hear the top performers, the number one reps say, Hey, I'm not that talented.
00:37:05
Speaker
I just work really hard.
00:37:06
Speaker
I work harder than everybody else.
00:37:08
Speaker
Well, why?
00:37:09
Speaker
Because most of the time that rep is only going to be selling one or two types of people.

Talent and Hard Work in Selling

00:37:14
Speaker
And so they have to work harder than the talented rep.
00:37:17
Speaker
Yeah, not not saying that the number one rep is not talented.
00:37:20
Speaker
They're both talented, but there's a very big gap in talent.
00:37:24
Speaker
If one can only sell one or two types of people and they have to search for those one or two types of people all day, every day, and one can sell every type of person and they don't really have to search.
00:37:35
Speaker
And they those are the guys that go out and knock one street and sell six or seven accounts or whatever.
00:37:39
Speaker
And everybody's like, how the freak did you do that?
00:37:42
Speaker
And it's like, well, I know how to sell everyone.
00:37:45
Speaker
And so where you have to sell five streets to find the six types of people that you know how to sell or the six people that are the type that you know how to sell.
00:37:56
Speaker
I mean, I just have to knock one street and I can sell six people that are totally different types.
00:38:01
Speaker
Does that make sense?
00:38:02
Speaker
Yeah, it makes sense.
00:38:02
Speaker
That makes sense.
00:38:03
Speaker
Let me ask you this.
00:38:05
Speaker
Well, yeah, unless you're still going, but I was just going to ask.
00:38:08
Speaker
I was just going to say, I think, I think the reason why I decided to teach this all the time is because I think it's literally the key to unlocking like,
00:38:16
Speaker
the absolute best in a door-to-door salesman.
00:38:19
Speaker
Yeah.
00:38:20
Speaker
Cool.
00:38:21
Speaker
Yeah.
00:38:21
Speaker
I would agree with that.
00:38:23
Speaker
I was going to ask you, would you say like for the sales reps you train, would you say their buying type matches up with their selling type?
00:38:32
Speaker
Like the type of buyer there is always the type of people that they like to sell to?
00:38:36
Speaker
Every single time.
00:38:38
Speaker
So for example, what kind, I'll just do you for example, what kind of person do you feel most comfortable selling?
00:38:47
Speaker
I would say the people that like to talk a lot, that let me build rapport with them.
00:38:52
Speaker
Okay.
00:38:53
Speaker
So you like the social buyers more, right?
00:38:56
Speaker
Yeah.
00:38:57
Speaker
So social buyers, okay.
00:38:59
Speaker
They are...
00:39:01
Speaker
They are extremely talkative, right?
00:39:04
Speaker
Sometimes they'll appear to have, they'll look like they have like ADD, right?
00:39:08
Speaker
They like to gossip.
00:39:09
Speaker
They like to talk a ton.
00:39:10
Speaker
They like to be complimented.
00:39:11
Speaker
Their greatest need in life is social acceptance and their greatest fear is being rejected.
00:39:17
Speaker
Right.
00:39:18
Speaker
Yeah.
00:39:18
Speaker
They dress, they dress like fancy or they wear bright clothes.
00:39:23
Speaker
They care a lot about their outward appearance.
00:39:25
Speaker
Right.
00:39:26
Speaker
So now I don't know you super well, Taylor, but I can, and the other thing too is let's just talk about facial features.
00:39:32
Speaker
A facial feature for a social buyer is they have puffy cheeks, like round puffy cheeks that, that basically signify they laugh a lot.
00:39:41
Speaker
Right.
00:39:42
Speaker
Laugh lines from the nose to their mouth.
00:39:43
Speaker
Okay.
00:39:45
Speaker
Around their face.
00:39:47
Speaker
Okay.
00:39:47
Speaker
Now I'm looking at you right now and you have those features.
00:39:51
Speaker
You have the puffy cheeks right now.
00:39:53
Speaker
You're smiling and you have the lines from your nose to your mouth.
00:39:56
Speaker
You have a rounder face.
00:39:57
Speaker
Okay.
00:39:58
Speaker
You probably care what people think about you and that's okay.
00:40:01
Speaker
You probably care what you're wearing and how you look and how you appear.
00:40:05
Speaker
You obviously like to talk a lot and you're very social because you're running a podcast.
00:40:09
Speaker
Yeah.
00:40:09
Speaker
Okay.
00:40:11
Speaker
And, and I guarantee you without even knowing you, I can tell you right now that one of your greatest fears is probably being rejected.
00:40:19
Speaker
Now, maybe because it's door to door sales, you've kind of like
00:40:23
Speaker
you know, you kind of taught yourself to not be so afraid of that.
00:40:26
Speaker
But I promise you before the doors, that was probably one of your biggest, like you probably took a long time to sign on because you were so afraid of, of rejection and of, of getting into a place where it was like impossible.
00:40:38
Speaker
Right.
00:40:38
Speaker
The other thing too, is your greatest need is to be socially accepted.
00:40:42
Speaker
So I can tell that right now you have the golden door behind you right now, right?
00:40:46
Speaker
The golden door.
00:40:47
Speaker
Okay.
00:40:48
Speaker
You have the golden door award behind you on your podcast because you want people to see what you've accomplished because you care about that social recognition.
00:40:56
Speaker
Right.
00:40:56
Speaker
Wow.
00:40:57
Speaker
Yeah.
00:40:57
Speaker
Yeah.
00:40:58
Speaker
Okay.
00:40:59
Speaker
So I don't know you very well, but I just sized you up in what, 30 seconds.
00:41:02
Speaker
So because of that, I would know as your manager or as your trainer, that the best place to put you is somewhere where there's a lot of people just like you, because you'll sell them much easier than you would sell someone say that cares more about data and numbers and is very monotone and doesn't want to talk and doesn't like to be happy and always seems like a freaking judge in a courtroom, right?
00:41:22
Speaker
Someone very rigid, someone very skeptical.
00:41:26
Speaker
That's probably one of your hardest sales ever because it's the exact opposite of your personality.
00:41:31
Speaker
Yeah, no doubt.
00:41:33
Speaker
Yeah.
00:41:33
Speaker
And I don't know.
00:41:34
Speaker
I might be like a hybrid too, because I don't know if you remember this, but at a door at knockstar, you called me up and I was dressed like basically in sweats and just like, you're also thoughtful.
00:41:44
Speaker
Yeah.
00:41:45
Speaker
I'm like thoughtful.
00:41:46
Speaker
And Ian calls me out.
00:41:47
Speaker
He's like, all right, this guy, a hundred percent is thoughtful.
00:41:50
Speaker
Look, look what he's dressed in.
00:41:51
Speaker
I'm dressed in like this baggy shirt, like some sweatpants and everything.
00:41:55
Speaker
I'm like, dang it.
00:41:56
Speaker
Maybe I should have showed up to the podcast and like a tux or something.
00:41:59
Speaker
So, uh, Hey, that that's okay though.
00:42:02
Speaker
Because again, the thing about salesmen too, is it's kind of hard to size up salesmen as much as it is to size up just regular individuals, because as a salesman, you kind of have to become a hybrid of everything anyway.
00:42:14
Speaker
Right.
00:42:15
Speaker
Just naturally.
00:42:16
Speaker
Um, but I would for sure say like, you're, you're going to be a social thoughtful hybrid for sure.
00:42:22
Speaker
Yeah.
00:42:22
Speaker
So the question is when you get into a group of people, like, let's say you don't know anybody in a room and you walk into the room, are you the type of person that's going to go strike up a conversation and be, and be the life of the party?
00:42:34
Speaker
Or are you the type of the person person that's going to kind of wait until somebody comes to you.
00:42:38
Speaker
And then once they, once they get to meet you, that's when the life of the party comes out.
00:42:42
Speaker
And like, that's when the energetic Taylor comes out.
00:42:46
Speaker
Which one of those is more of what would happen?
00:42:50
Speaker
I mean, I would say a combination because I don't like to be the guy that, again, like the recognition part.
00:42:56
Speaker
I know that if I'm like sitting at a party by myself, just like standing there awkward, then I'm going to be like recognized.
00:43:02
Speaker
Oh, what's this guy like?
00:43:03
Speaker
Doesn't like talking to people or whatever.
00:43:04
Speaker
So it's not that I like have a huge desire to go talk to people, but I don't want to be recognized as someone that's just like a loner standing there.
00:43:12
Speaker
So I'll like force myself to go like initiate something just so I'm not recognized as like, you know, the guy that's doesn't want to go talk to people and present himself.
00:43:21
Speaker
So I don't know if that would be like a hybrid or.
00:43:23
Speaker
Yeah.
00:43:24
Speaker
So let me ask you one more.
00:43:25
Speaker
Let me ask you another question.
00:43:26
Speaker
We'll try to dig down.
00:43:26
Speaker
So would you say that your greatest need is social recognition or your greatest need is guarantees?
00:43:33
Speaker
Which one of those would you say is the greatest need for you in life?
00:43:38
Speaker
Um,
00:43:41
Speaker
I would say guarantees, I think.
00:43:44
Speaker
So you'd rather have a guarantee than be liked?
00:43:50
Speaker
I don't know.
00:43:50
Speaker
Like, are we talking like guarantee of success, guarantee of money, guarantee of happiness, stuff like that?
00:43:56
Speaker
Or even let's put it this way.
00:43:57
Speaker
Do you care more about your own personal success or do you care more about the success of those around you?
00:44:05
Speaker
Um...
00:44:06
Speaker
I think I would say success of those around me.
00:44:10
Speaker
Okay.
00:44:12
Speaker
So I might have nailed it at door-to-door, honestly, dude.
00:44:14
Speaker
You might be the thoughtful slash social rather than the social slash thoughtful.
00:44:20
Speaker
And the only reason I'm saying that is because I'm facing you right now and I can see your facial features.
00:44:24
Speaker
And those are more on the social side, right?
00:44:27
Speaker
But the fact that you want others to succeed and the fact that you care more about guarantees and the fact that you...
00:44:35
Speaker
you would go talk to people, but you wouldn't be like super energetic about it and stuff and just kind of more doing it because you like have to, then you are more of the thoughtful person first and the social person is the indominant.
00:44:46
Speaker
Yeah, I would agree with that because I was always super shy growing up.
00:44:50
Speaker
I was like the shyest kid in school type thing for a long time.
00:44:54
Speaker
And then, but I was sick of being like recognized that way.
00:44:57
Speaker
So I would again, like force myself to try to not be shy to try to like go out and talk to people just because I was sick of being like, Oh, Hey, this is Taylor.
00:45:05
Speaker
He doesn't talk very much.
00:45:06
Speaker
So that's literally how I got presented like by my own parents and stuff like that.
00:45:11
Speaker
Um, so yeah, I don't know.
00:45:12
Speaker
And that's a perfect hybrid.
00:45:14
Speaker
Cause you can see like, you didn't like being, you didn't like them saying that about you because you didn't want people to think badly about you.
00:45:20
Speaker
You didn't, you cared about what people thought about you.
00:45:22
Speaker
Right.
00:45:23
Speaker
Yeah.
00:45:23
Speaker
And, and so all of that kind of just grows into the same thing.
00:45:26
Speaker
And, and again, you know, at knock star, I called you out and I said, Hey, you're thoughtful right away.
00:45:31
Speaker
Right.
00:45:31
Speaker
Because of the way you're dressed and because the way you're carrying yourself.
00:45:34
Speaker
And I believe you put your hands in your pocket when I told you you were going to, right.
00:45:37
Speaker
But here, we're conversing and we're being social and I see your facial features and so now I'm seeing the social side of you.
00:45:44
Speaker
So it's different.
00:45:45
Speaker
You see what I'm saying?
00:45:48
Speaker
Yeah.
00:45:49
Speaker
So you kind of have to just know those personalities but realize that people are going to be a hybrid and you're a perfect example of it.
00:45:55
Speaker
But knowing that I would know to put you in places where you're going to find people who are social or people who are thoughtful.
00:46:02
Speaker
And I'm not going to put you in places that are just like crazy aggressive and very skeptical and like data driven because you'll fall flat on your face.
00:46:12
Speaker
You know what I'm saying?
00:46:13
Speaker
Okay.
00:46:14
Speaker
So now think about how powerful that is for a manager.
00:46:17
Speaker
Let's say, and I can't tell you how many times this has happened, that I'll go to an office and the manager will say, dude, this guy, he is the most outgoing, like super confident.
00:46:27
Speaker
He knows how to talk.
00:46:28
Speaker
He knows the pitch.
00:46:29
Speaker
He knows the product, but he keeps on bageling or he goes out and he only gets a couple of sales and it doesn't make sense to me.
00:46:36
Speaker
And then I have this guy.
00:46:37
Speaker
And, and, and he should also be selling a ton as well, but he's not doing very well or whatever.
00:46:43
Speaker
Right.
00:46:43
Speaker
And my first question is always, okay, where are you putting the guy that's super outgoing and confident and social and, and should be selling a lot?
00:46:53
Speaker
Where are you putting him?
00:46:54
Speaker
And I'm telling you, I cannot tell you how many times this has happened where they're like, yeah, he's in this neighborhood.
00:46:59
Speaker
And it's like a retirement community where people are constantly going to be thoughtful and analytical, right?
00:47:05
Speaker
Because they're skeptical and they care about their community and they want guarantees and they hate change.
00:47:10
Speaker
It's like, of course that guy's going to suck there.
00:47:12
Speaker
He doesn't know how to sell those types of people.
00:47:14
Speaker
So then it's like, okay, put him where that other guy was, put him in the city where people are more aggressive and social.
00:47:21
Speaker
And every single time that rep comes back and all of a sudden he's selling five, six, seven consistently every single day.
00:47:29
Speaker
And all of a sudden he's reaching his potential simply because he's selling the people that he knows how to sell.
00:47:35
Speaker
Yeah, that's awesome.
00:47:37
Speaker
That's crazy.
00:47:39
Speaker
Yeah, this stuff makes you like, I don't know, you could almost be a psychologist.
00:47:42
Speaker
Well, with all this stuff, Ian's seeing these things and I'm like, dang, this guy's like telling my life story.
00:47:47
Speaker
Some of these things he's able to identify.
00:47:49
Speaker
So I think it's a superpower.
00:47:50
Speaker
But yeah, that's actually kind of what I was going to ask you next is like, say you're a manager.
00:47:54
Speaker
you know these things, you know you need to put this sales rep in like a social area.
00:47:59
Speaker
How do you recognize in these areas?

Prospecting Strategies Based on Buyer Types

00:48:01
Speaker
Like for you, is it just kind of like city?
00:48:04
Speaker
No, no, not at all.
00:48:06
Speaker
So think about it this way, right?
00:48:07
Speaker
So prospecting,
00:48:10
Speaker
A lot of people, especially everyone in the door-to-door industry, I feel like, think that prospecting comes down to, you know, oh, signs of life.
00:48:19
Speaker
Like, oh, the door's open or the mailbox or the freaking oil marks on the thing or whatever, right?
00:48:25
Speaker
We're just looking for signs of life.
00:48:27
Speaker
And that's all that prospecting is.
00:48:29
Speaker
That couldn't be farther from the truth.
00:48:31
Speaker
Real prospecting comes down to prospecting based on the people.
00:48:35
Speaker
So for example, if I know that I know how to sell really aggressive people, if that's my buyer type, when I get to my area, the first thing I'm looking for is the signs of an aggressive buyer.
00:48:46
Speaker
So what are signs of an aggressive buyer?
00:48:48
Speaker
Well, aggressive people are very confident, right?
00:48:53
Speaker
Their greatest fear is losing control and their greatest need is being in control, right?
00:49:02
Speaker
Is being in control and always like being right.
00:49:06
Speaker
That's their greatest need, right?
00:49:08
Speaker
They are also the type of people that don't want any BS.
00:49:11
Speaker
They're the type of person that, like I said before, where you walk into the TV store and this is that type of person.
00:49:15
Speaker
They want the bottom line.
00:49:17
Speaker
That's all they want is the bottom line.
00:49:18
Speaker
All they care about is...
00:49:20
Speaker
here's my problem.
00:49:21
Speaker
Here's the solution.
00:49:22
Speaker
Why does it make sense?
00:49:23
Speaker
Why is it the best?
00:49:24
Speaker
Why is it the best solution and what's going to make it so that I'm not wrong about what I'm doing?
00:49:28
Speaker
Right.
00:49:29
Speaker
And so that I can control that situation.
00:49:31
Speaker
So those types of people are usually very, um,
00:49:37
Speaker
very like outspoken and loud, right?
00:49:40
Speaker
They're going to wear solid colors.
00:49:42
Speaker
They're going to look and walk like they're very confident.
00:49:45
Speaker
So you have, you know, military people, you have athletes, you have, you know, just like if I'm walking on the street and I see a huge lifted truck that has a freaking American flag on the back and like a bunch of stickers about guns, chances are that person's probably pretty aggressive.
00:50:06
Speaker
Yeah.
00:50:07
Speaker
Yeah.
00:50:08
Speaker
And I am, I'm an aggressive person.
00:50:09
Speaker
If you came to my house, you would be finding an aggressive person.
00:50:12
Speaker
I am a hundred percent aggressive.
00:50:14
Speaker
Right.
00:50:15
Speaker
So then let's say I'm, I'm walking on the same street and I see, you know, a bunch of, a bunch of sports memorabilia and a bunch of, a bunch of stuff like that in the garage and a motorcycle.
00:50:25
Speaker
And then on the door, there's a sign that says solicitors will be shot or there's like an aggressive, no soliciting sign.
00:50:31
Speaker
Chances are that person's also probably pretty aggressive.
00:50:34
Speaker
Right.
00:50:34
Speaker
Yeah.
00:50:35
Speaker
But let's say I'm walking down that same street and instead now I see a really, really nice Escalade and their house is super nice and there's like really cool, you know, or really like pretty flowers all over the place and it just looks like it's meant to stand out and how, you know, whoever lives there wants everyone that drives down that road to see that house and be like, whoa.
00:50:57
Speaker
Chances are that's probably a really social person because they care a lot about recognition.
00:51:03
Speaker
Right.
00:51:04
Speaker
Okay.
00:51:04
Speaker
See what I'm saying?
00:51:05
Speaker
So you can prospect based on, based on just the outward appearances of houses.
00:51:11
Speaker
But the other thing about that is understanding personalities and understanding what kind of environments those personalities live in.
00:51:19
Speaker
So for example, if,
00:51:21
Speaker
Cities.
00:51:22
Speaker
Why is it that a lot of people struggle to sell in cities?
00:51:25
Speaker
Well, because cities are full of people that are super fast, like their lives are fast paced.
00:51:30
Speaker
They don't want any BS.
00:51:32
Speaker
They don't want to bother with anybody.
00:51:33
Speaker
If they're going to make decisions, they're probably going to make it themselves.
00:51:36
Speaker
Right.
00:51:37
Speaker
They're the kind of people that don't want to just sit around and talk and small talk and be friendly.
00:51:42
Speaker
Right.
00:51:43
Speaker
There's also a lot of people that are very analytical in cities, right?
00:51:46
Speaker
They have a lot of, you know, whatever.
00:51:48
Speaker
So what does that tell me?
00:51:50
Speaker
If I have a rep that sucks at selling aggressive people and it's the type of rep that is very much more inclined to selling people that are going to sit down on their porch and offer them a lemonade, right?
00:52:01
Speaker
Right.
00:52:01
Speaker
And talk about Joe Bob down the street and and like talk about their family and and just, you know, they want to know about the features and they want to they want to have a friendly conversation.
00:52:13
Speaker
There's no way in this world or the next that I'm going to put that rep in the city.
00:52:18
Speaker
Right.
00:52:18
Speaker
I'm going to take my, yeah, I'm going to take my freaking soldiers of reps.
00:52:23
Speaker
The ones that are super aggressive, very fast, very smart, very to the point.
00:52:28
Speaker
They don't want to BS.
00:52:29
Speaker
They don't want to waste time with everybody.
00:52:30
Speaker
I'm going to put them in the city.
00:52:33
Speaker
Right.
00:52:33
Speaker
Gotcha.
00:52:34
Speaker
Okay.
00:52:34
Speaker
So, so city aggressive analytical, right.
00:52:39
Speaker
Also social, you'll find a lot of social people there too.
00:52:42
Speaker
But when you put people in like smaller towns, what do you think you're finding in smaller towns?
00:52:46
Speaker
Mostly social, right.
00:52:48
Speaker
Thoughtful.
00:52:49
Speaker
Yeah.
00:52:49
Speaker
Why do you think every rep likes to sell in small towns?
00:52:51
Speaker
Because you're meeting tons of people that are just happy and like very slow paced.
00:52:56
Speaker
And, you know, they like to give referrals because they're friends with everybody, right.
00:53:00
Speaker
People in the city.
00:53:01
Speaker
Most people in the city don't even know their neighbor.
00:53:03
Speaker
Yeah, true.
00:53:05
Speaker
Because again, they're just aggressive.
00:53:06
Speaker
They're just the type of people that don't care.
00:53:08
Speaker
They don't like just get to the point of life in general.
00:53:12
Speaker
Yeah.
00:53:13
Speaker
Okay.
00:53:14
Speaker
I see now.
00:53:15
Speaker
Yeah.
00:53:15
Speaker
What about like, cause there's lots of companies that might listen to this that have huge teams.

Managing Large Sales Teams Effectively

00:53:20
Speaker
Like they're just sending out armies of reps to, I mean, they're not spending the time to go through all this and recognize, you know, their sales rep, buying type, selling type, all these things.
00:53:30
Speaker
So what do you say to those teams?
00:53:32
Speaker
Like say a team of, I was like 70 reps and I mean, they don't got time to recognize all these things and
00:53:38
Speaker
give out specific areas.
00:53:39
Speaker
So, um, I don't know, is there anything you suggest for that?
00:53:43
Speaker
Yeah.
00:53:43
Speaker
Yeah.
00:53:43
Speaker
So that's a great question.
00:53:44
Speaker
So, so, I mean, obviously this, that's a perfect scenario where you can put your, you know, you can put your, your reps that are this type in that perfect area and you know, that's not always going to happen.
00:53:53
Speaker
So what I would, what I would say is anytime I would go out to an office to train them,
00:54:00
Speaker
the first thing I would try to realize with a big office is, or I would try to figure out is what are they running into the most, right?
00:54:07
Speaker
So I'll give you a perfect example.
00:54:09
Speaker
One office that I trained, this is years and years back, and they actually ended up being the number one office.
00:54:16
Speaker
What I realized was the people they were selling in this state were very, very thoughtful.
00:54:25
Speaker
Because their biggest concern, as I listen to their reps and their managers, I'm like, what is it you guys are running into?
00:54:29
Speaker
Like, why are you having so much?
00:54:30
Speaker
Why are you struggling so much?
00:54:32
Speaker
Well, dude, everybody just wants to think about it.
00:54:34
Speaker
Everyone wants to think about it.
00:54:35
Speaker
They all want cards that nobody wants to make a decision.
00:54:37
Speaker
Well, what does that tell me?
00:54:38
Speaker
That tells me that they're selling nothing but thoughtful people because thoughtful people hate change, right?
00:54:44
Speaker
And they want guarantee and consistency.
00:54:47
Speaker
So those are the type of people that are always going to say, I want to think about it.
00:54:50
Speaker
Right.
00:54:50
Speaker
Or I want more time or whatever.
00:54:52
Speaker
So what did I do?
00:54:54
Speaker
That's the situation where you have to say, okay, you have 50 reps and every single one of them is probably a different type of, of, of seller, but we're going to teach every single one of you how to be a thoughtful seller.
00:55:05
Speaker
Okay.
00:55:06
Speaker
So, so when everybody comes to me and says, Hey, you know, I hate it when people make the excuse of bad area, there is no such thing as bad area area.
00:55:15
Speaker
There's just a such thing as different area.
00:55:18
Speaker
Yeah.
00:55:18
Speaker
There's no bad area.
00:55:20
Speaker
It's just different.
00:55:20
Speaker
The people are different.
00:55:22
Speaker
The pace is different.
00:55:23
Speaker
The way you need to sell them is different.
00:55:26
Speaker
Everything is different, right?
00:55:28
Speaker
But that's, again, why I said at the very beginning of this that I believe that truly talented reps are the ones that know how to sell anyone, anything, anywhere.
00:55:38
Speaker
And that all comes down to the fact that they just know people.
00:55:41
Speaker
Wow.
00:55:41
Speaker
A hundred percent.
00:55:43
Speaker
So yeah, for our solopreneurs listening, I think that's a great point.
00:55:45
Speaker
The reason I asked that Ian is because I mean, our, our company just merged with another team.
00:55:50
Speaker
So we're sitting at like 50 reps right now.
00:55:53
Speaker
And I know our team's not taking the time to like go out and recognize these things.
00:55:57
Speaker
So yeah, I like that answer.
00:55:58
Speaker
I mean, for people listening, if you are getting a specific objection, go out and train on that, recognize these buyer types.
00:56:05
Speaker
Yeah.
00:56:05
Speaker
Anything else you want to say to that, Ian?
00:56:07
Speaker
I would just say, but at the same time, if you have, you know, if your team of 50, you have four or five guys that are just absolute monsters on the doors and you want to put them in the best situation possible, well then focus on putting them in the best situation possible.
00:56:19
Speaker
Okay.
00:56:19
Speaker
Okay.
00:56:20
Speaker
Does that make sense?
00:56:21
Speaker
Because with a rookie rep, you can basically whitewash them to learn how to sell whoever you need to teach them how to sell.
00:56:27
Speaker
If you bring in 20 brand new reps and they don't even know how to sell period, well, it's easier to teach a puppy how to be a different, you know, it's easy to teach a calm puppy to be more aggressive or aggressive puppy to be more calm at the very beginning.
00:56:41
Speaker
Right.
00:56:42
Speaker
But if you have veteran reps that are just absolute monsters and it's because they sell a certain type of way, put them where they're going to be the most successful and focus on getting them in the best situation possible and then teach all the other guys how to sell where they are.
00:56:56
Speaker
Okay.
00:56:57
Speaker
Okay.
00:56:57
Speaker
I love that.
00:56:58
Speaker
It makes sense.
00:56:59
Speaker
So yeah, huge key there.
00:57:01
Speaker
And yeah, I'm going to take that back to my team because I'm definitely, we're not doing that on our teams right now.
00:57:06
Speaker
I think that's a great solution.
00:57:08
Speaker
So yeah, I know we're running short on time here, Ian.
00:57:10
Speaker
We barely scratched the surface and all these things.
00:57:13
Speaker
So I know for guys that haven't really heard much about these buying types, definitely go look more into it.
00:57:18
Speaker
Do you have any books or where did you like first hear about all these buying types and things, Ian?
00:57:23
Speaker
So the number one book I would suggest is called Navigate 2.0.
00:57:28
Speaker
It's literally exactly what I'm teaching, but this book was geared more towards like phone sales and business to business sales.
00:57:35
Speaker
So basically what I did is I just took all the principles out of that book and I made it, I tailored it to door to door.
00:57:41
Speaker
Okay.
00:57:42
Speaker
And, and so that would, that's where I would start.
00:57:44
Speaker
And then there's, there's tons of other books that you can get out there, tons of other programs and things.
00:57:49
Speaker
You just got to kind of dive into Google and, you know, look for that stuff.
00:57:52
Speaker
Yeah.
00:57:53
Speaker
But I would also say what you said about psychology, like a lot of this has to do with psychology.
00:57:57
Speaker
I actually read a lot of books on psychology, understanding how people's brains work and how their minds work and, you know, what makes them tick and,
00:58:06
Speaker
what, what they want and how to give it to them.
00:58:08
Speaker
Like that's sales is the study of people.
00:58:11
Speaker
And if you're not studying people, you are missing both.
00:58:14
Speaker
And I promise you, you're not being nearly as effective as you could be.
00:58:19
Speaker
Yeah, I agree.
00:58:20
Speaker
For sure.
00:58:21
Speaker
For sure.
00:58:22
Speaker
So yeah, guys, go dive more into that.
00:58:23
Speaker
Super important.
00:58:24
Speaker
And like Ian said, you're not going to get it all at one time.
00:58:27
Speaker
But first of all, I think most important, recognize what type of buyer you are.
00:58:33
Speaker
Figure out how you can get in touch with more of those people and then take it one step at a time.
00:58:37
Speaker
I mean, I'm still just barely figuring out
00:58:39
Speaker
what type of, you know, buyer I am.
00:58:42
Speaker
So I've been doing this five years.
00:58:44
Speaker
So I think a lot of people, it's probably the first time they're hearing about all these things.
00:58:47
Speaker
So go check out the book.
00:58:48
Speaker
I know you had some slides, Ian.
00:58:50
Speaker
I don't know if you still have those slides, but maybe people could hit you up if they want to see you like, you know, a few slides.
00:58:56
Speaker
So the slide, I do have the slides and I, I basically, I turned them into a course.
00:59:00
Speaker
So I do have courses available if they want to buy the course.
00:59:04
Speaker
And then I also do consulting.
00:59:06
Speaker
Like I said, I do consulting for individuals and for, for offices or companies or whatever.
00:59:12
Speaker
So if you guys want to do that, just hit me up and I'll tell you, I'll tell you what we're looking at based on whatever your needs are.
00:59:18
Speaker
And then, you know, we can, we can, we can dive into that for sure.
00:59:22
Speaker
Awesome.
00:59:22
Speaker
Cool.
00:59:23
Speaker
Well, listen, this, this one of these podcasts, listen to on repeat and then go, you know, taking the information, don't apply it all at one time, but.
00:59:30
Speaker
figure out one step at a time, the buyer buying types, and it's already been helping me.
00:59:34
Speaker
So we appreciate you in all the fire you've dropped for audience and wisdom that you've shared with us.
00:59:40
Speaker
So before we let you go in, I know we've, you know, dropped you a couple of times, but social media is Instagram, best place to find your, where's the best place.
00:59:49
Speaker
Yeah.
00:59:49
Speaker
Instagram's where I'm the most active.
00:59:51
Speaker
So it's, I it's I Winster I W E N D T S T E R.
00:59:55
Speaker
Um, you're going to have to type in my full name cause I'm crazy shadow band right now.
00:59:59
Speaker
So it'll, it'll probably pop up my backup account, which is I winster too.
01:00:03
Speaker
That's not my account.
01:00:04
Speaker
It's, it's just, I winster I W E N D T S T E R. Um, that's my Instagram.
01:00:09
Speaker
And then my company Instagram is official Patriot gear, the official Patriot gear, excuse me.
01:00:14
Speaker
Our website is official Patriot gear.com.
01:00:16
Speaker
Um, and then, yeah, if you want to do any kind of consulting or anything like that, just, just hit me up, um, DM me.
01:00:23
Speaker
And we can talk about, you know, first I want to find out what it is you actually need.
01:00:27
Speaker
And based on those needs, we'll figure out what we need to do.
01:00:30
Speaker
Perfect.
01:00:31
Speaker
Love it.
01:00:32
Speaker
So reach out to Ian.
01:00:33
Speaker
If anything, let him know you appreciated the wisdom he dropped with us today.
01:00:37
Speaker
And before we let you go, Ian, do you have any, I don't know, final words of wisdom or final advice that you would share with solar reps in specific?
01:00:46
Speaker
I mean, door-to-door, any last tips?
01:00:50
Speaker
I would just say, yeah, I'll leave you with one last thing.
01:00:54
Speaker
Any of you guys that are out there that are feeling like, you know,
01:00:58
Speaker
I know that it's common to feel like, hey, I'm never going to be as good as that guy or I'm never going to get to the top or whatever.
01:01:05
Speaker
You know, I know a lot of reps struggle with having that feeling.
01:01:08
Speaker
I'll just tell you this.
01:01:10
Speaker
If you played sports in school, you know, let's say let's say you played football.
01:01:14
Speaker
Right.
01:01:14
Speaker
When you first started playing football as a freshman, did it ever cross your mind that, oh, I'll never make varsity?
01:01:21
Speaker
Probably not.
01:01:22
Speaker
It was probably more like I'm going to make varsity.
01:01:24
Speaker
And in order to make varsity, I need to figure this and this and this out.
01:01:28
Speaker
And I need to pay my dues over the next three years or two years or whatever.
01:01:31
Speaker
Right.
01:01:32
Speaker
Yeah.
01:01:32
Speaker
I think there's a common misconception in sales that sales is any different than any other skill that you can develop and that you just won't ever reach a certain point.
01:01:42
Speaker
And that's just not true.
01:01:43
Speaker
The fact is you just have to work.
01:01:46
Speaker
If you feel like,
01:01:47
Speaker
learning to sell is harder for you than other people.
01:01:50
Speaker
All that means is that you have to work harder than the guys that are working hard.
01:01:55
Speaker
It just means you have to put more into it, but it doesn't mean you can't be great.
01:01:59
Speaker
You can be, you just need to actually put the effort in and, and, and do any like, just like anything else.
01:02:05
Speaker
If you're going to learn how to play the guitar, you need to have the bloody calluses on your fingers to be able to play the guitar really, really well.
01:02:11
Speaker
It's no different in sales.
01:02:12
Speaker
So when everybody else is partying or hanging out or whatever, you should be studying and diving in and learning and constantly making this just everything you focus on.
01:02:22
Speaker
Because I promise you that if you're just starting out here, if you only knew what actually lies behind the door that you have the ability to open in the door to door industry,
01:02:32
Speaker
metaphorically or whatever, like you would never stop pushing for that, for that goal.
01:02:40
Speaker
You would never stop pushing to open that door ever because it's, it's a life that people dream about.
01:02:46
Speaker
It's, it's, it's freedom and opportunity that most people will never have in their life.
01:02:51
Speaker
And if you only knew what that really was, you would never make an excuse of, you know,
01:02:56
Speaker
oh, I can't do this or I'll just slack off today.
01:03:00
Speaker
Like you just move.
01:03:02
Speaker
Yeah, no, I agree 100%.
01:03:04
Speaker
And yeah, I mean, yeah, just to finish up here, it's like guys think they can get in this and we're making doctors money without a degree, right?
01:03:13
Speaker
So why should we not have to work hard?
01:03:16
Speaker
I mean, to make this amount of money,
01:03:18
Speaker
A lot of guys come in thinking it's easy, but to that point, yeah, you got to push.
01:03:21
Speaker
You got to push super hard, harder than you'd think, especially the guys that struggle coming out.
01:03:26
Speaker
So love that.
01:03:28
Speaker
And so with that said, we'll wrap it up here, Ian.
01:03:31
Speaker
But guys, remember, hit Ian up.
01:03:33
Speaker
Let him know you appreciated the episode he shared.
01:03:34
Speaker
And thanks again for coming on the podcast with us today.
01:03:38
Speaker
I know you're super busy, but we'll be in touch and appreciate everything you shared, Ian.
01:03:42
Speaker
No problem.
01:03:43
Speaker
Thanks, Taylor.
01:03:44
Speaker
See you.
01:03:44
Speaker
Talk soon.
01:03:47
Speaker
Hey, Solar Pruners, quick question.
01:03:49
Speaker
What if you could surround yourself with the industry's top performing sales pros, marketers, and CEOs and learn from their experience and wisdom in less than 20 minutes a day?
01:03:58
Speaker
For the last three years, I've been placed in the fortunate position to interview dozens of elite level solar professionals
01:04:05
Speaker
and learn exactly what they do behind closed doors to build their solar careers to an all-star level.
01:04:11
Speaker
That's why I want to make a truly special announcement about the new learning community exclusively for solar professionals to learn, compete, and win with top performers in the industry.
01:04:21
Speaker
And it's called Solcite.
01:04:23
Speaker
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01:04:43
Speaker
Currently, SoulCity is open, launched, and ready to be enrolled.
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Speaker
So go to SoulCity.co to learn more and join the learning experience now.
01:04:57
Speaker
This is exclusively for solopreneur listeners, so be sure to go to SoulCity.co and join.
01:05:04
Speaker
We'll see you on the inside.