It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

In this episode of yaylive we sit down with Joakim and Emilie, founders of wowservice, a consulting firm centred on the service professions. We talk about how their years of experience in customer service have helped them coin a new way of referring to great customer experience: a wow customer service.

We also look closely at customer support and how to provide an authentic customer experience to turn customers into ambassadors. Emilie and Joakim explain how to build a customer service team, from hiring to training, what a wow customer service is, and how it can help turn customers into ambassadors.

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