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Physical Disability at Work with Jessica Cox and Pauline Victoria
37 Plays2 months ago
What happens when talent is overlooked before it’s even seen?
In this episode of Disability@Work, host Ashley Sims explores one of the most damaging barriers disabled professionals face in the workplace: being underestimated. She’s joined by Jessica Cox, the world’s first licensed armless pilot, and Pauline Victoria, disability inclusion advocate and employment equity leader, to unpack how perceptions—not ability—often shape opportunity.
Together, they discuss what it’s really like to go into interviews and workplaces with visible physical disabilities, how assumptions impact hiring decisions, and why confidence and representation matter more than most employers realize. The conversation also reframes workplace accommodations—not as burdens, but as practical tools that enable people to do their jobs well.
Jessica and Pauline also introduce their new podcast, Living Unlimited, which centers on the lived experiences of limb differences and highlights resources, resilience, and community.
Key topics include:
- Being underestimated in professional settings
- Physical disability and first impressions
- Workplace accommodations and self-advocacy
- Confidence, representation, and disability inclusion
- Lived experience with limb differences
This episode is essential listening for employers and HR leaders working to build more inclusive workplaces, disabled professionals navigating interviews and workplace accommodations, and anyone seeking a deeper understanding of physical disability in the workplace.
Disability@Work is produced by Disability Solutions, a nonprofit job board and consulting firm dedicated to advancing career success for people with disabilities. We partner with employers to demonstrate the real business value of hiring and retaining talent from the disability community. Join us for honest conversations and bold perspectives on what true disability inclusion looks like in today’s workplace.
Notes:
Guests:
Jessica Cox
Pauline Victoria (Sand) Aughe
Host:
Ashley Sims
Recommended
Transcript
Introduction to 'Disability at Work'
00:00:07
Speaker
Welcome back to Disability at Work, the podcast where we explore what real inclusion looks like in the workplace. I'm your host, Ashley Sims, and today we're talking about physical disability in the workplace and one of the most persistent and damaging barriers disabled professionals face, being underestimated.
00:00:26
Speaker
I'm honored to be joined by two leaders, advocates, and professionals who bring powerful lived experience to this conversation.
Meet the Co-hosts of 'Living Unlimited'
00:00:35
Speaker
Jessica Cox, internationally recognized um speaker, advocate, and the world's first licensed armless pilot, and Pauline Victoria, disability inclusion advocate, speaker, podcast host, and professional focusing on equity, access, and employment. Jessica and Pauline are also the co-hosts of the new podcast, Living Unlimited, where they explore the lived experience of limb differences.
00:01:02
Speaker
um Together, they challenge the assumptions and share what it is really like living with limb differences. Jessica and Pauline, thank you both so much for being here today. the Thanks for having us.
Are Perceptions the Real Barrier?
00:01:13
Speaker
yeah um When people talk about physical disability at work, they often jump straight to logistics, accommodations, equipment, accessibility. But before any of that, there's perception.
00:01:25
Speaker
As two professionals living with limb differences, you both navigate those perceptions constantly, whether at in the workplace or beyond. um When we walk into professional environment, what assumptions do people make about you right away?
Navigating First Impressions in Interviews
00:01:41
Speaker
Colleen, I'll let you go ahead start on that one. Okay. Okay.
00:01:46
Speaker
So i think when you walk into, say, an interview, right, that's usually the first engagement you have with a company. Excuse me.
00:01:58
Speaker
And... I there's very little time to make a good first impression. And of course, the first impression for people, many people, when they see me, someone without limbs um is.
00:02:12
Speaker
ah They wonder, like, how how can she how how how how how how will she write? How will she take notes? How will she file? How will she type? You know, all the things. How will she get to work? And so um it's really hard, I think, in our environment right now because people ah are afraid to ask those things. But like, well, how will you do this?
00:02:34
Speaker
um Can you explain? Because maybe they're afraid of getting in trouble for asking questions about my abilities. um But in my experience,
00:02:46
Speaker
having meeting people for the first time, i don't get to, I guess, show off my skills in a very short amount of time. And so because I know that they can't ask me those questions, I will often volunteer that information um and try to get them to understand as much as possible what it is I can do and what I can bring to the table. But it really is an uphill battle going into an in-person interview, um having to you know fight all of those misconceptions and first impressions that they're having and running in their mind. And I can almost hear what they're thinking by looking at them. And and so in professional settings, um you know, and I'm talking about this in the context of an interview, I'm often having to assert my abilities and and explain things even if they don't ask.
Jessica's Interview Insights
00:03:43
Speaker
And yes, just just like that, um what Pauline's saying is it's almost like we have to kind of come forward and and be a little bit more assertive and overcompensate for that misconception. Unfortunately, the reality is, you know, that people can only see life through the lens of someone with arms and hands. And ah or legs and feet, in Pauline's case. ah and And Pauline doesn't have arms or legs, and I don't have arms or hands. And and it's basically a really difficult thing for them. So initially, they they probably come... with a little bit of shock. I remember my first job experience. I was, you know, just in high school still, just trying to get a high school job. And like anyone, um you know, i I wanted that independence and that freedom and and that ah sense of self, of knowing that I could provide for myself and that pride pride that comes with it, the dignity of having a job. And so I went to this interview not knowing if it was going to happen or not. And ah
00:04:52
Speaker
And it was weird because the other questions about, you know, unrelated to to the way I do things just didn't even like the the questions of the interview didn't bother me more so than are they going to be able to see past this and give me a chance, see past the fact that I don't have arms and maybe I just do things in a different way. And I go into this interview and I remember seeing ah Off to my right at a desk was an employee with a disability. He basically had a cane with him and he was fully blind and was navigating this workspace as an employee. And I was like, wow, here's someone who's paid the way ah of impressions when it comes to disability. And that gave me almost like a boost of confidence knowing that here's someone who is blind and is working just fine.
00:05:41
Speaker
And so they're going to be able to give me a chance. And that was so encouraging just to know that um going in. But i initially, before I knew any of that, I was I was a little hesitant about the situation.
00:05:56
Speaker
Absolutely. Yeah. It's so powerful to call out representation. i think it's so important to be able to see yourself even in like glimmers um because it wasn't the exact same type of disability that you have. But just seeing someone else who is navigating that workplace with a disability. So important.
Reframing Accommodations as Enabling Tools
00:06:15
Speaker
Yeah. And that's something that we talk to employers about a lot. um I would like to pivot a little bit and talk to you guys about accommodations. So too often accommodations are framed as like special treatment or a burden to the employer.
00:06:29
Speaker
um how would you reframe that conversation from your perspective? Hmm. I need to think about that a little bit. I'm not sure if it's a reframe, ah but it's I've never had an issue for asking for accommodations.
00:06:44
Speaker
If they hired me for a position and the accommodation allows me to do my work better. or allow me to fulfill the position that they hired me for, then why not give it to us? I remember working for the city of Sunnyvale and one of the accommodations I needed I'd started out not really needing too many accommodations. Desks are usually at the right height for me, but it was we required a lot more typing than I knew. and i
00:07:18
Speaker
was starting to get pain in my neck because i the way I would type. And so I asked for Dragon Naturally Speaking, which is a talk to text type of software programs they can put on a computer.
00:07:34
Speaker
And they had no problem doing that. um they But at this point, they already knew the work that I was able to contribute. They knew what I was able to do. um And so they had no problem in going, yes, of course, if this is going to help you do your job without paying, then we will do that. And there is some cost involved, but the cost it would take to hire somebody new or an unknown it would be probably more because they knew I was good at my job. um They hired me for that job and and I just needed a little bit of help. I remember going into this workspace when I was hired to essentially just in my own way make it comfortable for me. it was For me, it meant putting the keyboard on the floor so I could type with my toes
00:08:23
Speaker
and putting on my headset and and adjusting the the desk chair so it was at a good height for me. They soon learned that I could accommodate myself because who knows your needs better than yourself. Just having the confidence to be able to do that and yes it looks different and yes it might draw some attention from around you but you are kind of in the zone if you have the confidence to to do it what you need to do, i think that they will respect that. And that's kind of the feeling I got for my workspace is I just made these few accommodations. And eventually I was just one of the other employees and it wasn't like I was any different. And it became successful for me because I remember that first day working on the job, being the only one who got the bonus for the first day because I i hit the the goal of the day.
00:09:13
Speaker
Anyway, it was a great experience, but there were still some hesitations. And sometimes I feel like you have to overcome your own self in a way because you are your own worst critic at times.
00:09:25
Speaker
And um we could really blow things out of proportion in our own heads. So once you can kind of get through that, um it's helpful to just say, you know I'm going to just take this one step at a time and I'm going to do the best I can. And whatever gets thrown at me, I'm going to tackle this one.
00:09:41
Speaker
one one challenge at a time and and do what I have to do, speak up for myself if I have to, accommodate the environment, the desk, or the workspace to my needs and not be afraid to be different. Those are kind of some of the emotional things that were even greater barriers because if we learn to be confident and we move through our routine in a assured way, I think that that shows people that They've, you know, you've got this and and give them the space and the respect to do what they need to do. I want to highlight what she said. i think one is that we need to, when you go into a job or professional setting, have confidence in your capabilities because that will speak louder
00:10:25
Speaker
than any words that you could say, any demonstration that you do is the energy that you bring. And not to take things so personally, right? You may not might not get hired for every job. um It might take a little while longer, um but just stay in that confidence of what you are capable of. And then a note to employers People with disabilities have had to work 10 times harder usually to get the same result as somebody without a disability.
00:10:56
Speaker
So it's not surprising that you were the only one that got the bonus that day, Jessica, because it it doesn't surprise me. i i think what employers will find is that people with disabilities will be their best workers um and the best ralliers for any team setting.
00:11:16
Speaker
Oh, I love that. You gave me chills saying that because it's it's so true. It really is. Okay, so
Introducing 'Living Unlimited' Podcast
00:11:22
Speaker
let's pivot a little bit. You guys just launched the new podcast, Living Unlimited. um Tell us a little bit about the podcast and your goal.
00:11:30
Speaker
Do you want to go, Jess? You go ahead, Pauline. knife This all started with you. So. OK. Well, the Living Unlimited podcast was born of ah my desire to increase awareness of resources that are available for people with limb differences. It started with ah me being notified about an organization that was several years old. I knew people on the board, on the, you know, that were attending these conferences every three years.
00:12:02
Speaker
It's called Enhancing Skills for Life. And this past year was the first time I heard of it. And so i'm ah I'm a problem solver. I like solutions. So it started out with this problem, like how am I surrounded people knew about this, but no one told me? I'm like, I have a limb difference in it, obvious. but um and the And they didn't. And so my heart was to increase the awareness of ah what how we live with that with limb differences and the resources that are available to support us.
00:12:34
Speaker
And I love the fact that Pauline was excited about this ah for the same reasons that she's talking about, but also because her and I have this a lot in common.
00:12:44
Speaker
and And I'm not talking about the not having arms, but I'm just saying other for other reasons, we have commonalities. And I thought we have this great energy between the two of us and such an optimistic outlook on life that could really bring light to anyone who is overcoming the initial emotional challenges of of living life with limb differences, whether it's because they lost a limb or whether they're coming into their own and they need to find that confidence. And because her and I both are in this space of of helping others, why not help a community that this resonates so closely, so intimately with? And it's just so beautiful what we've been able to do. And just, I mean, we just launched it. But this is going to be an amazing resource for people. And I hope that everyone can listen in on this podcast to connect in some way, in some in some fashion.
00:13:36
Speaker
Jessica, Pauline, thank you so much for joining me today and for sharing your experiences. Don't forget to tune in to Living Unlimited. When's your next episode?
00:13:48
Speaker
coming out? They will come out bi-weekly, so every other week. So our first episode came out yesterday, February 16th. So March 2nd will be the next one. And if you love the first episode, it only gets better. So please subscribe, share, join our community. Absolutely. Thank you so much to our listeners. Thanks for joining us on Disability at Work. um Like, subscribe, share ours as well. We'll see you next time.