#28 Improving Retention Through Servant Leadership, with Michelle Mandl, GM of Customer, Communications, Marketing and Engagement at TOMRA Cleanaway

My guest in this episode is Michelle Mandl. Michelle is currently the GM of Customer, Communications, Marketing and Engagement at TOMRA Cleanaway, Australia’s leading total waste management, industrial and environmental services company. 

Michelle is an experienced waste, resource recovery, and sustainability executive with 20+ years of industry expertise. She focuses on stakeholder engagement programs that deliver scalable behaviour change. Michelle is known for creating an empowered team within a lean organisation and has demonstrated executive-level representation throughout her tenure. Michelle’s national-level responsibilities ensure TOMRA Cleanaway is recognized as a premier network operator of container deposit scheme services.

Highlights of our conversation include diving deep on “return and earn” to recycle highly valued commodities, exploring what actually happens to our recycling bin waste, giving back through charitable Board membership, getting top retention rates through a servant leadership approach, and leaning in to sliding door moments.

If you'd like to learn more about Tomra Cleanaway, go to: https://tomracleanaway.com.au   or on LinkedIn at: https://www.linkedin.com/company/tomra-cleanaway 

You can contact Michelle on LinkedIn at: https://www.linkedin.com/in/michelle-mandl 

To learn more about what it takes to be an evolved leader, and to check out our other podcast episodes, go to:  https://www.evolvedstrategy.com.au