#32 Diamonds Are Forever, with Karl Schwantes, Owner Of Xennox Diamonds and Founder of The Reputation Builder program

My guest in this episode is Karl Schwantes. Karl is the owner of Xennox Diamonds, a 47-year-old second-generation family business. He is also the Founder of the The Reputation Builder program, which focuses on showing business owners how to craft remarkable client experiences that generate great Google reviews. 

Karl is a Customer Experience Expert and an international award-winning author, a Telstra business award finalist and winner of the My Business Awards 2020 for the Best Customer Experience.

Highlights of our conversation include insights on the global diamond industry; the fact that whatever you think you’re worth, you’re right; how to steal business from your competitors using social proof; magical moments of truth in your business; hanging out with Richard Branson on Necker Island; and the importance of understanding the reputation phase that we’re now entering into. 

Enjoy the conversation 

To find out more about the Reputation Builder Program go to: https://reputable.global 

You can contact Karl at: [email protected] 

You can connect with Karl on LinkedIn at: https://www.linkedin.com/in/karlschwantes 

To learn more about what it takes to be an evolved leader, and to check out our other podcast episodes, go to:  https://www.evolvedstrategy.com.au