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00:00:01
What are manufacturers doing?
0 Plays2 seconds ago
And how does it affect us??
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Transcript
Expressing admiration for colleagues and teams
00:00:00
Baker Plbg
Listen, I've said it time and time again. I love the people that I work with. I love the reps that I work with. I love the teams that surround the companies like Navion and Renai. Fantastic people, easy to deal with. They are available and knowledgeable about the products that we install for them.
Criticism of product build quality and cost
00:00:18
Baker Plbg
My problem is this.
00:00:21
Baker Plbg
is you guys saw the build quality of that demand duo that we installed. Like, I don't know how you can charge me $20,000 for a product and it looks like a monkey put it together. um I don't know what else to what else to call it. Nobody has a measuring tape. Nobody has a square. Nobody has a level that you can put these things together so they look like a $20,000 unit.
00:00:47
Baker Plbg
And I got to turn around and make markup on that and the material. So, you know, the customer is spending 30 grand on it. And my piping looks, ah I got to like adapt my piping so that ah my stuff looks plum square and true. It's ridiculous.
00:01:02
Baker Plbg
that's That's my biggest complaint ah both about both Navion and Rene. I don't have, why don't I, Rene, why don't I have a hat? I don't know.
Warranty expectations and product replacements
00:01:11
Baker Plbg
What is interesting to me is that this happened today, and this is not the first time it has happened or will happen. According to Renai's website, if you put a one of those in a commercial application, the warranty is good for eight years and 12,000 operating hours.
00:01:29
Baker Plbg
We just pulled the one off, Pete's out of sight right now, that is our first, it's new customer base, a new ah chain that we're working for. Hopefully it goes well. But they installed these units two years ago, or last year, last June.
00:01:44
Baker Plbg
And we talked to tech support and give them the run hours. And they're like yeah, you just need new units, replace them. like, what? And I don't know yet if it's under warranty or not. I guess we'll find out. I suspect,
00:01:57
Baker Plbg
that it's going to be because we are talking to, um you know, the Canadian representative and he's trying to impress the the like same as we are trying impress the company that they're supplying these products to so that they don't dump them.
High demand for affordable and reliable products
00:02:14
Baker Plbg
But ah the problem that I see, and it's with the Navians and the Renai's like we've, I've installed, I don't know, 35 Navians last year. I'm going to install another 35 this year. We've installed,
00:02:28
Baker Plbg
15, 16 demand duos. I'm not sure I'll hit that same arc this year with them, but it'll be pretty close. Six, seven, or eight. the The reason my customers like them is because they're cheap and they're easy to replace. And the redundancy that goes into those means that they have they don't ever lose water, which is incredibly important to the hospitality, restaurants, hotels industry. That's just how that goes.
Call to improve build quality
00:02:54
Baker Plbg
How you get the quality the the build quality up, you guys got to figure that out and figure it out soon. My thoughts, not yours.