As health and wellness entrepreneurs, you have one question on your mind: what do my clients need from me?



And in this episode of the Business Flow Formula Podcast, Erika interviews a massage therapy client to learn:

 * 🔥How clients assess and choose their service providers/clinicians
 * 🔥The importance of a clinic’s values and ethics in the eyes of a client
 * 🔥How to attract and maintain client loyalty to your practice



Listen to this new episode to learn about what your clients value and seek out in your clinics now!



Like what you hear and want to know when the next episode is out?



Follow us on our socials for podcast updates, helpful tips, and actionable insights:

 * Instagram [https://www.instagram.com/signaloperations/]
 * Facebook [https://www.facebook.com/signaloperations]
 * LinkedIn [https://www.linkedin.com/company/signal-operations/]



To learn more about coaching options and how we can help you work with your fire, rather than be consumed by it, visit the Signal Ember website [https://www.signalember.com/business-flow-formula]!

Episode 11 - What Your Clients Want You To Know (From a Client Themselves)

Introduction and Client Journey

Choosing Service Providers

Creating Positive Experiences

Clinic Atmosphere Impact

What are the top three things that a clinic or solo practitioner could do to win your business?

Travel and Practitioner Selection

Building Client Loyalty

Adding Value to Client Experience

Collaboration and Respect

If you own a wellness clinic, salon, or health center, I’m going to bet that, most days, it feels like your business is running YOU, instead of the other way around.

You went from being an incredible practitioner to a business owner, and suddenly, everything changed. Instead of focusing on your craft, you’re stressing over money, operations, and whether things will fall apart when you’re not there.

The Business Flow Formula is here to help you regain control with practical solutions and real strategies. Each episode, I’ll show you how to create consistent revenue, build a team you trust, and streamline your operations, so your business feels less like chaos and more like… flow.

I’m Erika Dowell, a business operations expert who’s been in the trenches with businesses like yours. I’ve helped so many owners turn overwhelm into clarity, chaos into systems, and stress into ease, and now I want to help you. That’s why I created this podcast.

The Business Flow Formula isn’t about vague ideas—it’s packed with real-world advice, actionable strategies, and stories from owners in the health and beauty space who’ve made it to the other side.

I know you make people feel good every day. Now, let’s make your business feel good to YOU.

If you’re ready to stop putting out fires and build a business that truly works for you, hit subscribe and follow the Business Flow Formula podcast. Let’s create more profit, efficiency, and flow…together.

Business Flow Formula: Helping Wellness Hub, Spa, and Salon Owners Keep More Money

CEO @ Signal Operations Inc.. Where we help business owners feel a little more calm about their operations and more in flow with it.