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Episode 15- Frank and Aniz talk Burnout and the importance of training/delegating work.
195 Plays3 months ago
Brand new podcast hosted by a Shop owner and a Shop owner/Technician . Aniz and Frank talk burnout and how its affecting the daily life of a owner/tech. Burnout is real! This is a tough industry we are in so its important to make sure you take time for yourself.
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Transcript
Introduction and Social Media Plug
00:00:01
Aniz Lavji
All right, welcome everyone to another episode of the Shop and Tread Talk podcast. I just want to remind everyone, you can catch us on Facebook. If you look us up, the Shop and Tread Talk podcast, you'll see our page there.
Meet the Hosts: Aniz and Frank
00:00:16
Aniz Lavji
My name is Aniz and this is Frank.
00:00:20
Frank Wiebe
Here I
00:00:20
Aniz Lavji
Frank, thanks for joining us. I know I've had a little bit of a long day. We're about 9 p.m. right now recording because our lives are pretty crazy.
00:00:32
Frank Wiebe
Busy, busy is what they are. That's what we are.
Switching Topics: Burnout in Focus
00:00:35
Aniz Lavji
We originally had a ah different topic for for today, but after chatting, I think the topic of burnout 101 just makes more sense because I think both of us are really feeling it at the moment.
00:00:51
Frank Wiebe
Yeah, i'd see it's getting there. i i I never thought I would get to that point, but it's i'm feeling and I'm feeling the i'm feeling to hurt anymore,
Experiencing Burnout: Frank's Perspective
00:01:02
Frank Wiebe
I guess. And I'm not not physically working that much.
00:01:05
Frank Wiebe
I've got two employees in the shop. Yeah, I guess right now. The third one coming Monday. And so doing the hard physical work for me, but man, that's that's a lot.
00:01:19
Frank Wiebe
That's a lot of stress.
00:01:21
Aniz Lavji
I can tell you're a bit burned out because your hair is not perfect today.
00:01:25
Frank Wiebe
it It's pretty good for end of day. i haven't done nothing to it.
00:01:29
Aniz Lavji
No, I mean, it's not, i didn't say it wasn't amazing. It's just not exactly perfect, you know?
00:01:36
Frank Wiebe
ah yeah Sometimes I wake up with pretty good hair in the morning and i don't know if to do it, nothing to it.
00:01:41
Aniz Lavji
There you go. Think of all the money you saved from not having to buy gel and everything, Frank. You should have been able to buy two shops by now.
00:01:51
Frank Wiebe
Yeah, you would think so.
00:01:51
Aniz Lavji
on you know it's The the good good thing is you've got another person starting in the garage and you've got a service advisor starting as well.
00:01:52
Frank Wiebe
You would think so, yeah.
00:02:03
Frank Wiebe
Yeah, we do. That's, I, I'm assuming that's going to add its own stress and headaches, but we were at the point where we have to do it. If we don't, we're, we're really stuck.
00:02:15
Frank Wiebe
We're, we're so, it's just so hard.
00:02:17
Aniz Lavji
Yeah.
00:02:19
Frank Wiebe
Like it's so hard to even take in jobs because it's like, I don't know how long it's going to be. had a van got dropped off this morning and, um,
00:02:31
Frank Wiebe
it blew a transmission up on the highway. Actually, they were they were on their way to Toronto when it blew the transmission.
00:02:40
Aniz Lavji
Oh, jeez.
00:02:40
Frank Wiebe
So they got a towed back. And so we gave them, like, first of all, i like i didn't i did have I did take the time to look at it today, but I wasn't sure if I was going to. And now we gave them a quote for the job.
00:02:51
Aniz Lavji
Yeah.
00:02:54
Frank Wiebe
And I was like, I think they're not going to do it right now. But even if they said, yeah, go ahead and do it, It'd be like two weeks right now before we get a chance to do something like that.
Balancing Work and Personal Tasks
00:03:06
Aniz Lavji
is
00:03:06
Frank Wiebe
Yeah, but.
00:03:08
Aniz Lavji
Well, I mean, hopefully once the other guy starts next week, if he's saying all saying that he is what he is right from when you were talking to him, that'll really alleviate a lot of stress.
00:03:19
Frank Wiebe
Yeah, I will. and then And then hopefully I'll be able to get my own truck fixed. it Been hearing this clunky noise. So check that out today and it needs both lower ball joints.
00:03:30
Aniz Lavji
Well, Frank, we're not supposed to fix our own vehicles, remember?
00:03:32
Frank Wiebe
Well, I ain't fixing it myself.
00:03:32
Aniz Lavji
We're my kids.
00:03:34
Frank Wiebe
I get to pay them to do it. That's what I'm going to do. I'm saying at least my truck and it's, it's, it started with this little oil leak and, and I just, I don't have time to do it. So it's like, okay, well now we're going to, we're going to book it in the shop.
00:03:50
Frank Wiebe
We're going to get it done. It always frustrated me in this shop. I worked out for years. Chris, the guy owner wasn't a mechanic and he just, would Whenever something needed to be done, he'd just bring it in the shop and have us do it. It it always pissed me off.
00:04:03
Frank Wiebe
But here I am doing the same thing now. But I try to be nice about it. Like, I could do this, but I'd rather have you do it so you could learn.
00:04:09
Aniz Lavji
oed
00:04:13
Frank Wiebe
Yeah.
00:04:13
Aniz Lavji
It's funny. um Today, Dad was telling me, is like ah you know I think I really need to get the brakes done on my car. So like, Dad, Dave's been telling you for three weeks that you need to get brakes because you know you can hear it when you're stopping.
00:04:25
Frank Wiebe
Yeah.
00:04:29
Aniz Lavji
He's like, yeah, I won't. Now I think today will do it. So... I get my one of my guys to put the car up and we take off the rear wheels and and then they send they send a video in our chat and they just show them trying to move the the rear right bearing.
00:04:49
Aniz Lavji
So they're trying to turn it and it's completely seized. The caliper is not doing anything.
00:04:54
Frank Wiebe
Wow.
00:04:57
Aniz Lavji
So we took it apart and then I sent a picture of the brakes. They're basically metal to metal, so... Dad said, we got all the life out of them. I'm like, oh my god.
00:05:08
Frank Wiebe
Yeah, well, we had we had one come in today, two of them actually that were steel and steel. was like, how do you get to that point? But I think the one... We were kind of questioning her, like we know we didn't do the brakes on it last. were kind of questioning her about it. She said, I think my brother did them last.
00:05:25
Aniz Lavji
course, for a case of beer.
00:05:25
Frank Wiebe
And looked at look at that brand of brakes and they're they're like an Amazon special.
00:05:31
Aniz Lavji
Oh.
00:05:31
Frank Wiebe
And and the the crazy thing is that three out of the four pads still look good and the one was completely gone. So the only thing I can imagine is that it was a defective pad and and the pad pitched out.
00:05:46
Frank Wiebe
And that's why it wore out like that or wasn't brush problem.
00:05:48
Aniz Lavji
Well, you get it $15, $20 brake pads, right? You risk your life for the junk, right?
00:05:52
Frank Wiebe
Yeah, exactly. i I don't understand why people do that. No, breaks that you put on your dad's car, you're he's going to be happy with them. He's not a big thing.
00:06:02
Aniz Lavji
Well, like I've been waiting to... I was i knew i had to do dad's brakes, so I was like, okay, when I'm doing it, I'll just get the CarQuest pads. didn't even have the golds available, so I was surprised.
00:06:13
Aniz Lavji
Those Platinums came with the brake sensor and everything, so if you think about it, that brake sensor itself, you're buying it for the Mercedes, it's about $18 or $25 right there, so that comes with the pads, so I think the pads were...
00:06:16
Frank Wiebe
Yep. Yep.
00:06:31
Aniz Lavji
They weren't about like 80 bucks. So, I mean, really, you take the brake sensor, cause like 50 bucks and they're really good quality pads.
00:06:40
Frank Wiebe
Yeah, those higher end cars like that, I don't think that they even sell the gold pads for it. You have to get, like the one that we did yesterday, I told you it was a Mercedes, but it was actually a BMW And same thing, we got the Platinum pads and it came with sensors both front and rear.
00:06:52
Aniz Lavji
Oh God.
00:06:55
Aniz Lavji
Oh yeah.
00:07:01
Frank Wiebe
And that's the way it
00:07:01
Aniz Lavji
Did um so yeah, but then they came with the hardware too, because the gold did not come with hardware.
00:07:06
Aniz Lavji
So these ones came with the spring clips and everything with it.
00:07:10
Frank Wiebe
Okay, the gold normally does, um generally, but it's it's kind of like, I mean, when they started putting hardware into brake pads years ago, they they just started phasing them in, right? So if, let's say in your area, you haven't sold that many of those Mercedes brake pads, they might still have an old stock that doesn't have the hardware in them. So I've seen that i've seen that go through before. Then you call them up and say, hey, there's no hardware in these, and they're like, okay, well, that Yeah, we'll get you a, so they send out a set of hardware and off you go.
00:07:43
Aniz Lavji
But, you know, even like Dave's been telling dad to get the car in and we've been surprisingly quite busy the past two, three weeks. So trying to find a spot to to get the car in and then,
00:07:57
Aniz Lavji
you know going back to burnout and everything, like I've been literally writing all the service and answering the phones and everything. Mom and dad are there obviously answering the phones and everything, but when it comes to writing anything,
00:08:10
Aniz Lavji
For a customer, like I'm doing all of it. and It's just getting to the point where like, you know, mom's doing some bookkeeping and she's asking me for, you know, statements for the supplier and statements for this. Can you print it out? And she's like, I'm asking you for two days. I'm like, I know I've been waiting to find those five minutes to actually print the stuff out. But
00:08:29
Frank Wiebe
Well, stop working nine till three. Maybe you'll have some time.
00:08:32
Aniz Lavji
nine to three.
00:08:33
Frank Wiebe
Work eight to five like the rest of us.
00:08:35
Aniz Lavji
oh my God.
00:08:35
Frank Wiebe
Or eight till six. Or in today's case, I was eight till seven.
00:08:40
Aniz Lavji
So if you're if if you want to go there, technically I'm working 6 a.m.
00:08:40
Frank Wiebe
Actually, was it my note I took an hour off this
00:08:47
Aniz Lavji
till 8 p.m. Because if you take the time, I got to wake up with the kids because I'm already starting to work right when I wake wake up with the kids. And by the time I get them to bed, I'm still working.
00:08:59
Aniz Lavji
So technically my 9 to 3 is not there.
00:09:01
Frank Wiebe
Yeah, i see see, and that's where I have been very thankful, I guess, that I i separated my business and my home life.
00:09:09
Aniz Lavji
Yeah.
Managing Business and Personal Life
00:09:13
Frank Wiebe
i mean I made sure of that.
00:09:13
Aniz Lavji
Yep.
00:09:14
Frank Wiebe
I saw what my previous owner did, and actually he moved right next door to his business, and he would constantly have people knocking on his door. And not only that, he made the mistake of giving a cell phone number.
00:09:28
Aniz Lavji
Cell phone number.
00:09:30
Frank Wiebe
and And he would always have people texting him and calling him and his wife was frustrated about right?
00:09:31
Aniz Lavji
No.
00:09:35
Frank Wiebe
So I, you have to, right?
00:09:35
Aniz Lavji
Well, how do you not get burnt out, right? You got people calling you all day and night.
00:09:39
Frank Wiebe
It's just a thing. and And so that's why I said like, A, I'd never liked the idea of having a ah shop on my home property. like Like I'm not the kind of guy I wanna work 24 seven. I'm a workaholic, but not that bad, right?
00:09:54
Aniz Lavji
Yeah.
00:09:55
Frank Wiebe
And ah so when we started the business, you know People suggested, well, just take your cell number and use that as your business number because everyone already knows that.
00:10:03
Aniz Lavji
No way.
00:10:05
Frank Wiebe
and um I should have maybe done that and then just got a new cell number, but I didn't. But i said I said, no, I'm going to have it separate. I'm going to have a separate phone for the shop and a separate phone for for my personal.
00:10:18
Frank Wiebe
And I've always kept it that way. And I'm very happy I did because when when I leave the shop, I leave the shop phone there. I have a cell phone at the shop for the shop phone and it all stays there and and I can walk away and I can disconnect from it.
00:10:31
Aniz Lavji
Yep.
00:10:34
Frank Wiebe
That doesn't mean that my mind disconnects from it, but physically from the employees and from the ah the employees can reach out to me if they need, but from from the customers and stuff like that.
00:10:36
Aniz Lavji
Right.
00:10:42
Aniz Lavji
Yeah.
00:10:45
Frank Wiebe
And that's that part of it is good, that is like there's so much personal life that I have going on after work.
00:10:56
Frank Wiebe
it's just is There's no time to just kick my feet up and and relax. and And like this past weekend, good example is we had to –
00:11:06
Aniz Lavji
Yeah, I know. Yep.
00:11:08
Frank Wiebe
yeah, help our daughter move, which was a two-day event. Usually that's a one-day event, but she made it a two-day event. And ah it was it was a lot of fun, but that was two days. Now, Saturday and then Sunday, and then Sunday night we had to go to Kitchener to visit my sister-in-law and Tuesday again.
00:11:30
Frank Wiebe
Like it's just, it's been so much. And and I'm glad that I have separated the personal end of business because that way when personal stuff comes up, the business doesn't get in the way.
00:11:38
Aniz Lavji
Yep.
00:11:42
Aniz Lavji
No, for sure.
00:11:43
Frank Wiebe
But when there's no relief at the at the business side of it either, and it's just like continuously go, go, go, then it makes you
00:11:54
Aniz Lavji
That's the thing. Like when you're, when you're in the, you're in the trenches with the wrenches, like all day long and, For example, if you wanted to you know just say, hey, Margarita, you know what? I'm going to go for an hour, and I'm just going drive around or just you know zone out for an hour. I'll be back. like I mean, that'd be very difficult for you to do these days.
00:12:18
Frank Wiebe
Well, it's it's really impossible. Like I had to go uptown today to get some ah supplies or something. and And I was gone 20 minutes and I'm ready to get a phone call.
00:12:29
Frank Wiebe
Hey, when are you going to be back?
00:12:31
Aniz Lavji
Yeah.
00:12:32
Frank Wiebe
And and that that's that's a little bit frustrating sometimes because it's like you need you need to, in ah in the in a position that you and I are in, we need to be able to step away from it at some point.
00:12:45
Aniz Lavji
Yeah. But we did this to ourselves, right?
00:12:45
Frank Wiebe
even during the middle day. Yeah, and just, yeah, I mean, yeah.
00:12:47
Aniz Lavji
Like we did this to ourselves. That's the problem. in In a way yeah.
00:12:53
Frank Wiebe
We could go, we could revert to the other way, but I don't, I wouldn't take that. I would.
00:12:57
Aniz Lavji
yeah Like,
00:12:57
Frank Wiebe
Yeah.
00:12:59
Aniz Lavji
Really what, and in my case, what I really should have done is focused more on hiring somebody in the front office to be me
00:13:10
Frank Wiebe
Yeah. Yeah, very much so.
00:13:13
Aniz Lavji
but But for me, having, you know, being a family business with mom and dad,
00:13:13
Frank Wiebe
yeah you You should have done that a long time ago.
00:13:22
Aniz Lavji
It's not easy to have outsider come into the front office and let's say if I'm not there and they're kind of calling the shots and making orders, right? it's it's It's different for an older generation to see that, right?
00:13:37
Aniz Lavji
But now, like i had i had a talk with my dad and I was like, you know, it's getting to the point where like I'm... I can't just keep going like this because I'm i'm going to lose it, man.
00:13:51
Aniz Lavji
like i'm I'm juggling four to six work orders at ah a time, which may not sound like a lot, but when you're doing that, trying to find parts, maybe the car's a bit older, you can't find them. You've got to go through six suppliers.
00:14:05
Frank Wiebe
Mm-hmm.
00:14:05
Aniz Lavji
And then the phone rings and someone else, to you know dad calls, oh, can talk to any these? Sure. So then I got to get on that call and then a customer comes in to get cashed out, but they only want me to cash them out, which I don't understand that. So trying to take on all that and you know thank God that I've got my parents with me. Otherwise, like I don't know how I'd be able to do anything but you know I really wish last year I would have bit the bullet and found someone one and really train them so that's why like I was telling you i'm I'm putting some ads out and I'm gonna make a point to get a service writer or service advisor to like be me so if I need to like i you know I've got benefits to my wife's work for dental and for massage and everything I think last year i used like 300 bucks
00:14:41
Frank Wiebe
Yep.
00:15:03
Frank Wiebe
Oh, dude. I go for massage every three weeks.
00:15:08
Aniz Lavji
I can't go.
00:15:10
Frank Wiebe
You can go.
00:15:11
Aniz Lavji
oh I can go, but I can't.
00:15:14
Frank Wiebe
No, and not really that that that goes back to what I was saying before about your personal life is so busy.
00:15:14
Aniz Lavji
I can, but can't.
00:15:19
Frank Wiebe
Like you've got young kids, you got to truck them around everywhere you too.
00:15:23
Aniz Lavji
And yeah, like that's a thing, like in my oldest, it's almost done now, but they're in speed skating. So is Josh whenever he decides to finally put his stuff on and go. So he's in speed skating as well. And,
00:15:37
Aniz Lavji
uh you know the oldest is in taekwondo twice a week and then you've got swimming on the weekends and one of them's got gymnastics so it's like where where do you find time for yourself like on a saturday i'm at work and i come home from work and my wife's exhausted because she's been with the kids all day so i can't really be like hey how was your day well you know what i'm gonna go for massage now
00:15:54
Frank Wiebe
Yeah.
00:16:04
Frank Wiebe
Yeah, I know. And i can kind I can completely understand that because when our kids were young, that that didn't happen either.
00:16:10
Aniz Lavji
Definitely. that You were busy.
00:16:11
Frank Wiebe
But I mean, we're we're in a position in life now where we're empty nesters already. and
00:16:17
Aniz Lavji
Yep.
00:16:17
Frank Wiebe
And so our evenings are normally for what we need to do. But surprisingly, adult children still need help. And so it's it's not it's not uncommon for us to have to jump in the car and go to London.
00:16:27
Aniz Lavji
Mm-hmm.
00:16:36
Frank Wiebe
and And that's like, depending on traffic, between 50, 60 minutes to get there.
00:16:43
Aniz Lavji
Easy,
00:16:44
Frank Wiebe
Right? So if we're getting there, doing whatever we need to do, right there's a whole evening. Right?
00:16:48
Aniz Lavji
Yep.
00:16:49
Frank Wiebe
Or a or now with with as as busy as the shop has been, then it's like we're not getting home until 8 o'clock. Like today, we just barely made it to the grocery store to get song some stuff before they closed at 8.
00:17:07
Frank Wiebe
And it's just, yeah.
00:17:09
Aniz Lavji
Well, right now with what you're dealing with at the shop, I mean... Like it's not a normal workday as it is because you're already working around trying to get the showroom and everything done with all the remodeling. So you got another added stress on top of you feeling like you're feeling right burnt out.
00:17:29
Frank Wiebe
yeah and and normally like i wouldn't let that bother me during the day but it's been it's just been a little bit too lingering you know what i mean like that like the like it's just taking too long it should have been done already and now it's
00:17:44
Aniz Lavji
Well, your timeline has been pushed and pushed, right?
00:17:47
Frank Wiebe
I'm three weeks past my timeline. And and that's that's what's frustrating me so much is that that the fact that we're we're way past my deadline. And it's not the fact that I, you know, couldn't, I just, we've been so busy in the shop to to get it done. I just don't have time to get it done. And to have somebody come in and do it, like there's just certain things that needed to get done before. If I was to hire somebody to come in and do it,
00:18:15
Frank Wiebe
And it's just like, so not, and then I was like, okay, well, I'm going to do it this week. And now it's like, my lovely wife found a great deal on a car. So instead of tonight, me working there, we had to go pick up this car.
00:18:31
Frank Wiebe
So we go, oh, dude, she, she's, she's stoked.
00:18:32
Aniz Lavji
Yep. You got to keep your wife happy.
00:18:36
Frank Wiebe
But what she doesn't realize is that when it comes time to fix this car up and actually get it on the road, I'm going to be, watching her. yeah And they'll like, listen,
00:18:48
Aniz Lavji
you You may as well order the wheel bearings, the sensors.
00:18:52
Frank Wiebe
yep. you need You need to put brake cables on the on that cart.
00:18:53
Aniz Lavji
are
00:18:56
Aniz Lavji
Oh, we've done it we done we done a set on Brakeo.
00:18:56
Frank Wiebe
Oh
00:18:59
Aniz Lavji
It's a nightmare.
00:19:00
Frank Wiebe
but yeah. like It can't, it's automatic, but it can't be as bad a
00:19:02
Aniz Lavji
Is it standard or automatic?
00:19:08
Frank Wiebe
a
00:19:12
Frank Wiebe
I'm trying to think. There is this one Volkswagen or something that my nephew had once. Holy crap. Like, absolutely
00:19:22
Aniz Lavji
You had me at Volkswagen.
00:19:24
Frank Wiebe
absolutely ridiculous putting cables in that thing. It took, I think it was an Audi something, Audi A4. It was ridiculous. I'm like, whoever engineered that is just like completely off their rocker.
00:19:39
Frank Wiebe
Anyways, I have no idea what this car is going to like, but we'll see. So anyways, it's a minico Mini Cooper S with the Supercharger 06.
00:19:42
Aniz Lavji
It's
00:19:48
Frank Wiebe
If any other listeners have any and advice or tips or tricks on this car, I don't know.
00:19:54
Aniz Lavji
Other than and get rid of it.
00:19:56
Frank Wiebe
Yeah, I don't know nothing about them. like i I've always kind of shied away from even working on them. We've had a couple of customers that have had them in the past and done a little bit of maintenance on it, but really I don't know much about it.
00:20:11
Aniz Lavji
Frank, I might have some rims or tires for one.
00:20:15
Frank Wiebe
Well, rims would be really cool because it does have it does have nice rims or decent rims, like the OE rims on it, but the center caps are missing. Like the large pop and center caps, they're missing.
00:20:25
Aniz Lavji
I either have them or we scrapped them because they were sitting with me for like years.
00:20:30
Frank Wiebe
So why would you even say anything then if you scrap them? That's just rude.
00:20:33
Aniz Lavji
I don't, I'm, I'm not the shop. Remember I'm separating myself. Remember?
00:20:36
Frank Wiebe
Yeah, well, that's good. That's like saying, man, this is real good, but you can't have any.
00:20:42
Aniz Lavji
The tires I'm 99% sure I got them. They're, they're run flats as well.
00:20:47
Frank Wiebe
Oh, please don't sell me those.
00:20:49
Aniz Lavji
But you, but you know that your vehicle takes run flats.
00:20:53
Frank Wiebe
It doesn't have to. I know you're a tire shop, but it doesn't have to have run flats.
00:20:56
Aniz Lavji
frank
00:21:00
Frank Wiebe
You can run them with regular tires that are I don't even, it does, it it looked like I had good tread tires on, at least the one that I really looked at.
00:21:01
Aniz Lavji
Mr. or Mrs. Minnie says that it's got to be run flat.
00:21:14
Frank Wiebe
um I don't know, but. Yeah, i mean I'm sure we'll be putting some different wheels on it at some point, but if you happen to have a set of wheels, that'd be great.
00:21:23
Aniz Lavji
I'll put the left.
00:21:24
Frank Wiebe
Yeah.
00:21:24
Aniz Lavji
But you know, they i can understand like after having a long day and now you're, think like tomorrow, I've got to basically do it all over again and try to push through all the work and maybe find some solitude by the the day,
The Cycle of Work and Vacations
00:21:39
Aniz Lavji
right?
00:21:39
Aniz Lavji
and I mean, it's it's not easy.
00:21:40
Frank Wiebe
Well, now tomorrow's end of day is no solitude either because... Tomorrow after work, see? Tomorrow after work, out I've got to come home and I've got to bake a cake.
00:21:51
Frank Wiebe
It's my daughter's birthday party this weekend, so I've got to bake a cake for Friday's party.
00:21:53
Aniz Lavji
Oh man.
00:21:59
Frank Wiebe
So there's Thursday and Friday gone. Now Saturday, i don't i don't care what i don't care what happens. you like this This world could be flooded over and I'd be there fixing that, getting that done.
00:22:14
Frank Wiebe
It's... To that point. But it's just, it's always like there's something, right? There's something going on. There's got to be, work work, then there's something else that's going on.
00:22:25
Frank Wiebe
And there's always something.
00:22:26
Aniz Lavji
Yeah.
00:22:27
Frank Wiebe
So I guess that's why it's so important to take vacations and holidays.
00:22:28
Aniz Lavji
the
00:22:33
Frank Wiebe
Because if you don't, you're really going to get, really going burned out.
00:22:39
Aniz Lavji
Yeah, I mean, that that we took, well, I was just in Kansas City for vision, which was awesome, but it wasn't, I wouldn't really call it a vacation. ah Like I was in class from Thursday 9 to 5, Friday 9 to to 11. So like I was actually in school like most of the time. But you know in the evenings, it was nice talking to some people, meeting some friendly faces that you've only talked to online. So that was kind of nice.
00:23:19
Aniz Lavji
And you know hearing stories from other people, they're dealing with the same kind of situations you're dealing with, with burnout and, staff issues, uh, not having people running around like a crazy person.
00:23:35
Aniz Lavji
i mean, at least you kind of, you get that feeling like you're not alone. And I mean, I know I'm not alone. Like I, I know there's tons of people that are dealing with the exact same thing that we're talking about right now.
00:23:46
Frank Wiebe
yeah Unless...
00:23:46
Aniz Lavji
And, uh, could be listening while they're at work right now at, you know, nine, 10 o'clock at night. And just thinking, man, you know, I can't wait to go home. I mean, if you're listening right now and it's late at night and you're at work, you know, it's going to be okay.
00:24:03
Aniz Lavji
Just plug away, go home, get some rest. And to tomorrow's another day, right? Tomorrow's another day to make things better and figure out a way to get your time for yourself.
00:24:11
Frank Wiebe
what Unless you're, you're Ryan and and he just works day and night. right Ryan Mullen, is it out there in the West coast?
00:24:23
Frank Wiebe
Like that guy.
00:24:24
Aniz Lavji
Oh yeah, that's starting to ring a little bell.
00:24:27
Frank Wiebe
Yeah. And, and like I, every once in a while, i I see his live come up and it's like, it's like nine, 10 o'clock at night, which i don't know, maybe seven o'clock if you get to the East.
00:24:38
Aniz Lavji
Yeah, it's probably a lot earlier on that. Yeah.
00:24:40
Frank Wiebe
But I'm like, damn guy. Like, go Go home. Stop working. You're making me feel bad for for laying in bed and scrolling on TikTok.
00:24:51
Aniz Lavji
I keep getting notifications from TikTok at like nine o'clock at night, you know, go live, go live. and like, you don't want me to go live right now. Like I'm i'm doing dishes right
00:25:01
Frank Wiebe
Have you ever done that? Have you ever gone live on TikTok?
00:25:04
Aniz Lavji
now. No, I mean, no I thought about doing it work a few times. I really should have today because we had a, We had a vehicle come in, a CRV, complaining about a funny smell. We opened the hood and there was, I'll send you some pictures later.
00:25:21
Aniz Lavji
There was a rodent's nest that was that basically took over almost half of the engine compartment.
00:25:33
Aniz Lavji
So we had to clean that all out, but I definitely could have went live for that one.
00:25:38
Frank Wiebe
ah fine night I'll find my pictures of that Mustang that had four 20-liter buckets full of acorns in it.
00:25:47
Aniz Lavji
Only? That's it? Jeez. That's crazy.
00:25:52
Frank Wiebe
That one was fun. That was a lot of work. And the only reason he noticed it is because he thought his car was on fire. And it in fact was because one of the acorns started smoldering because it was sitting on the manifold.
00:25:57
Aniz Lavji
Oh, man.
00:26:02
Aniz Lavji
Oh, jeez.
00:26:05
Frank Wiebe
Yeah.
00:26:05
Aniz Lavji
That's crazy. But, you know, one good thing...
00:26:07
Frank Wiebe
Oh, man, the things that we see.
00:26:10
Aniz Lavji
about yeah Going back to the original topic were supposed to do is about training and importance of education. um you know One thing I did learn while I was there is different processes and just different tips and tricks from people and coaches that I was talking to there about you know hiring someone and just giving
Delegating for Business Efficiency
00:26:33
Aniz Lavji
just delegating. i mean you know if If you delegate, you can really relieve some time off your plate.
00:26:40
Aniz Lavji
and and start to have somewhat of an open mind to actually work on the business and not be working in the business. I mean, really what what I've done is I bought myself a job and and i'm I'm working in the business and not not able to just leave.
00:26:53
Frank Wiebe
yeah
00:26:59
Aniz Lavji
like you know If I need to go run some errands, like you were saying, if I would go to Costco, pick up some stuff, I'll get a phone call. Well, this customer's here to see you. I'm like, okay. So I won't be back for an hour.
00:27:12
Aniz Lavji
So they'll tell the customer, they go, okay, I'll just come back in an hour. Yep.
00:27:16
Frank Wiebe
yeah so del Delegating is something that I've never really had a problem with doing. like time i love I love giving out work, like like saying, hey, this is the job I i want you to do.
00:27:28
Frank Wiebe
If they need help on how to do the job. I'll i'll explain it and I'll teach and I'll show it to them. But once I've taught you how to do the job, that's your, you can do that job. I don't have to do that job anymore. And and I love doing that. I love delegating that way.
00:27:43
Frank Wiebe
um I worked for a guy who was extremely micromanaging, like like so much and and wasn't a mechanic, but extremely micromanaging.
00:27:49
Aniz Lavji
I know you're saying.
00:27:54
Frank Wiebe
And it's like, i can I could see myself getting stressed out to the point of having a heart attack if I was going to do that. if If I was micromanaging as much as that, I don't understand how I would even function. Like right now, I've got David and Margarita in the office.
00:28:11
Frank Wiebe
And if I constantly had to know exactly what keystroke they were doing on the keyboard, how would I get anything done myself?
00:28:17
Aniz Lavji
Yeah. They wouldn't.
00:28:19
Frank Wiebe
Or or if if I've got Chris in the back, babe, doing an engine swap, I don't want to go and Hey, take that bolt, take that bolt, take that No, man, you're doing an engine job.
00:28:29
Aniz Lavji
Yeah. Yeah. Excursion.
00:28:31
Frank Wiebe
Come and see me if you run into a problem.
00:28:35
Frank Wiebe
Like he was doing brake lines today and ah he's he knows how to flare brake lines, do all that. And and he he's dotted, he tested the nut, make sure it was the right nut.
00:28:35
Aniz Lavji
yeah for
00:28:47
Frank Wiebe
And then he goes and puts it on and it just wasn't working, it wasn't working. So that's when I was coming back from my from my excursion.
00:28:54
Aniz Lavji
excursion yeah
00:28:56
Frank Wiebe
And he says, I need your magic fingers back here because I can start a brake line. I can start a power steering lane. It's just something that I've learned over the years. And I get there and I'm like, I can't get it to go. And I'm like, something right here. So I look at what's going on. I said, okay, where's the old nut?
00:29:11
Frank Wiebe
And we're like, ah, you used the wrong nut to flare the new line.
00:29:15
Aniz Lavji
Yeah.
00:29:15
Frank Wiebe
And he was so frustrated that it was like, look, it's just nulls.
00:29:19
Aniz Lavji
Learning.
00:29:19
Frank Wiebe
You don't have yet. So no big deal. Just replace the nut and it'll work. And of course it did.
00:29:24
Aniz Lavji
Yep.
00:29:25
Frank Wiebe
Right.
00:29:26
Aniz Lavji
Yep.
00:29:26
Frank Wiebe
But I could have been there and like watched him flare the nut and be like, and still maybe not have figured it out, but I can't, I can't watch everything that goes on.
00:29:33
Aniz Lavji
Yep.
00:29:36
Frank Wiebe
I it just, I couldn't do that.
00:29:38
Aniz Lavji
No, for me, like delegating wise, I'm, I'm extremely blessed. Like I've got, uh, The guy's in the garage right now, so I don't really have to go back there and and do much.
00:29:50
Aniz Lavji
Like, my main guy, Dave, has been with me for 15, 17 years. can't even count how many years anymore. So he's there. he knows he knows what's going on, and if there's an issue, he'll call me up up at the shop in the front.
00:30:04
Aniz Lavji
And the two guys been with me for a while now, so I don't really worry.
00:30:05
Frank Wiebe
yeah
00:30:08
Aniz Lavji
i don't have to go back there. i'm more go back there just to get a little bit of a change and kind see.
00:30:13
Frank Wiebe
And make your TikTok videos.
00:30:15
Aniz Lavji
make my TikTok videos so I can one day get enough views to buy a pizza.
00:30:19
Frank Wiebe
Dude, you're putting me to shame.
00:30:20
Aniz Lavji
to her
00:30:22
Frank Wiebe
Like, i don't even want to post videos anymore now because I'm like, most I've got is like 450,000 views. And here you got like 2 million. I'm like, this is...
00:30:31
Aniz Lavji
So that video, side side note, Frank, it's not a great video at all.
00:30:39
Frank Wiebe
I know. That's the worst part. I make great videos and yours went like, and mine are like, eh.
00:30:47
Aniz Lavji
so So for anyone that hasn't, I'm not going to really plug it or anything, but
00:30:51
Frank Wiebe
but but Always got to plug it.
00:30:52
Aniz Lavji
is it's it's a video on our on on my TikTok, dial a tire KW. Might as well plug it anyways. And it's a video of a Tesla that came in and the customer's complaining. Well, they came in for winter tires. So I'm like, great. So I ordered the winter tires and they got them all set up.
00:31:14
Aniz Lavji
And we took the wheels off and he was telling me, you know, in the front office that I'm having some vibration issues on the vehicle. I'm like, oh okay. It's a brand new 2026 Model Y. It had like 110 kilometers on it. So I'm like, okay, that's odd.
00:31:29
Aniz Lavji
So we pulled the wheels and there is so much snow caked inside the wheel wells. caked onto the actual brakes, the rotor, like you can't see half the rotor and that's on all four wheels. So I basically took a, a useless video and I went around each wheel well and I'm like, well, customer complaints that, you know, there's a vibration came in for winter tires.
00:32:00
Aniz Lavji
So I'm showing all the ridiculous amount of snow. I'm like, yeah, nothing wrong with that. I don't see nothing. So I just went around the vehicle. It was 20 seconds. And I was telling Yakub, of my guys there, I'm like, man, one day, wouldn't it be crazy if one of my video videos hits a million views? Like, that would be wild.
00:32:19
Aniz Lavji
A week later, it's at 800,000. I'm like, what is going on?
00:32:24
Frank Wiebe
yeah
00:32:25
Aniz Lavji
Another few days, it hits a million. Right now, it's sitting at 2.6 million views with like 50,000 likes and... I don't, it's, it's insane. and It doesn't even deserve it. I wish some of my other videos got that because there's so much better.
00:32:42
Frank Wiebe
and now And now, wouldn't it be nice if we actually could get paid for these videos because it's like we could make some money on them. But.
00:32:49
Aniz Lavji
Like i was telling my, my team members, want make enough money to to buy a pizza and then I can be like, Oh, I've made it now. No
00:32:57
Frank Wiebe
Million dollar pizza right there.
00:33:00
Aniz Lavji
kidding. But, you know, that's in the the world of burnout. That's my my little release of stress, right? Doing these little silly videos and going back there and kind of shooting the breeze with the guys in the back and just kind of being in a different environment other than being in the front office where the phones ring in.
00:33:09
Frank Wiebe
little bit of joy.
00:33:22
Aniz Lavji
I mean, I'm still answering the phone in the back because we've got phones everywhere, but You know, just being in a different environment, not being in front of a computer for 10, 15 minutes even.
00:33:34
Frank Wiebe
Yeah, how you do it all by yourself, well, technically all by yourself up there doing all that service. I don't know how how you can do that because we got, like I say, both Margarita and David, and she was saying like today was full tilt, the two of them.
00:33:51
Frank Wiebe
and And that's not us even going full steam in the shop yet. So once we go once we're going full steam in the shop, those two are going hustle and hustle.
00:34:00
Aniz Lavji
Well, you'll have a third person, hopefully, right? That's that's that's going to help.
00:34:02
Frank Wiebe
Yeah, yeah. and
00:34:04
Aniz Lavji
well that's
00:34:05
Frank Wiebe
They used to always say, and I don't know how true it is because I'm not an expert or nothing, but they used to always say that you needed one service writer for every two to three techs. right So technically, we're going to have four in the shop as of Monday.
00:34:21
Aniz Lavji
I think it's one for every, yeah, one for every three. Yeah.
00:34:24
Frank Wiebe
Yeah, so so right now we're we're where we have two for three, essentially.
00:34:33
Aniz Lavji
Yeah.
00:34:35
Frank Wiebe
But,
00:34:35
Aniz Lavji
But then you're going to have three for four.
00:34:38
Frank Wiebe
well, it'll be two and a half.
00:34:40
Aniz Lavji
Eventually two and a half, but see the, the person that that's coming on again, this is just what I'm foreseeing is it'll, it'll be a training process, but at least, you know, it'll give you guys some breathing room.
00:34:42
Frank Wiebe
Yeah, for
00:34:57
Aniz Lavji
If,
00:34:58
Frank Wiebe
and that's And that's our whole point is because like, I always had this envision that when I own a shop, I wouldn't um ah wouldn't be that shop owner that'd be going on vacation and make the employees work to pay for my vacation.
00:35:14
Aniz Lavji
yeah
00:35:15
Frank Wiebe
right But I'm understanding now and seeing why that's important, not for the sake of the, you know for myself or for the employees, but for customers.
00:35:26
Aniz Lavji
yeah.
00:35:26
Frank Wiebe
right So now if we're shut down for a week, as
00:35:27
Aniz Lavji
yeah.
00:35:29
Frank Wiebe
I think we might have to go to a wedding in the fall across the country.
00:35:33
Aniz Lavji
yeah.
00:35:35
Frank Wiebe
And so if we go away for a week, like the way our current status is now, the shop pretty much shuts down.
00:35:45
Aniz Lavji
Yeah.
00:35:45
Frank Wiebe
so and and And I just feel like to customers, that's unfair because, hey, they rely on us to be there.
00:35:52
Aniz Lavji
Yeah.
00:35:52
Frank Wiebe
and And so we're trying to implement people and staff so that if somebody needs some time off, so if we go away or one of the other staff members needs to take a week off or has their holidays or whatever, that it doesn't shut everything down and then customers can't get it.
00:36:04
Aniz Lavji
Yeah.
00:36:09
Aniz Lavji
People depend on you guys as well, right? Like,
00:36:12
Frank Wiebe
Yeah.
00:36:13
Aniz Lavji
I mean, you guys, you guys are open and like, they they don't want to take it to the other guy if there's an emergency, because they know that Frank's going to fix it.
00:36:13
Frank Wiebe
And so...
00:36:20
Aniz Lavji
Right. I mean, that's, and, and, you know, really being a business owner you should be able to just go on vacation and the business continues without you because that's the whole point of having business is it really should be able to run without you.
00:36:22
Frank Wiebe
Yeah.
00:36:39
Aniz Lavji
I'm not saying all the time, but you know, going for a week or something, you should be able to go and answer, you know, emergency phone calls or something like that's different, but, you know.
00:36:51
Frank Wiebe
See, and those are the things that I've learned in the last six years. Like I always had my mindset on on a certain way and I'm like, no, I have to change some of the things that i thought of how a business ran or how it should run and
Adapting Business for Better Customer Service
00:37:05
Aniz Lavji
Yeah.
00:37:05
Frank Wiebe
and realizing more how we are here to service the customer for, because if if we don't have the customer, we don't have anything.
00:37:15
Frank Wiebe
Right. So we have to think of what's in the best interest of the customer and
00:37:19
Aniz Lavji
Yeah, we've got to have the servant mentality.
00:37:22
Frank Wiebe
Yeah, so it's yeah it's it's been a learning process for sure. i've been very I like learning stuff and and I'm not opposed to change. i'm I'm difficult to change. My wife will say that the i I don't do change.
00:37:38
Frank Wiebe
and And in a way, it's right. I have a hard time with it. But if it's a necessary evil, I'll do it. like i'll I'll make changes. like this This weekend, like with the new guy starting, we have to make room for his toolbox.
00:37:51
Aniz Lavji
Yep.
00:37:51
Frank Wiebe
well, we've been racking our brain as to what, what we're going to do and like how we're going to shuffle the shop around because it's like, everything is kind of in its place. Well, we finally came to the conclusion that I have to make the first change and I have to move where my toolbox is.
00:38:01
Aniz Lavji
Yeah. yeah
00:38:09
Frank Wiebe
And I'm like, Oh damn, this is, Oh,
00:38:15
Aniz Lavji
Yeah. Your tour walks just going to go in the in the front showroom is what's going to happen, Frank.
00:38:15
Frank Wiebe
I don't know. That's,
00:38:20
Frank Wiebe
gonna go into storage. Yeah, I know. So I have to make the first sacrifice as to, and so we're going to rearrange a bunch of things in the shop. and But now if if I do that, it will work out and and it'll work out for everybody.
00:38:36
Frank Wiebe
But boy, boy, like you walk in and right there is my nice green toolbox. And it's like the first thing you see and it's so nice. And now I'm going to have to like get used to something new and oh, oh.
00:38:49
Aniz Lavji
but But imagine if you're you're you have someone else working there and there's a job and that other person can do it. And then you can sit on your stool and just stare at that toolbox for like an hour and a half with earphones on and not be bothered.
00:39:02
Frank Wiebe
like like i and I'm going to start cleaning it again.
00:39:05
Aniz Lavji
Wouldn't that be worth it?
00:39:08
Frank Wiebe
i used to clean it every week when i for the first five years that I had it. Every single week, I had the degrease zero and I'm cleaning the whole toolbox.
00:39:19
Frank Wiebe
I think I've cleaned it twice in the last six years. I i have not had time. is i It bugs me that it's dirty, it's like, I just can't. I don't have time.
00:39:30
Aniz Lavji
Get the power washer.
00:39:32
Frank Wiebe
Okay, yes. Great idea. i won't even i won't even take I won't even take a blowgun and blow the dust off. ill I'll gently, because if I blow too much dust off, it gets i can I can tell it in the roller bearings of the...
00:39:48
Frank Wiebe
of I did that once and I'll never do that again.
00:39:48
Aniz Lavji
it's all the grease and everything.
00:39:55
Aniz Lavji
i mean, you got insurance, Frank. It's fine. If you want a new box, I mean, that's an easy way to get a new box.
00:40:00
Frank Wiebe
Yeah, we just had a meeting with our insurance company and I think we had to up our tools coverage again because every year we're adding more tools and equipment.
00:40:14
Aniz Lavji
Yep.
00:40:16
Frank Wiebe
Yeah, we had to up our coverage.
00:40:16
Aniz Lavji
Well, then you're also adding another another text. So yeah.
00:40:20
Frank Wiebe
Yeah, yeah, so that, yeah, we had to up our coverage for for our stored tires.
00:40:28
Aniz Lavji
Yeah, it's it's, yeah, I agree, man.
00:40:28
Frank Wiebe
heaven forbid they ever disappeared, that'd be big loss.
00:40:38
Frank Wiebe
But all of those things, all of those things have always got to be in the back of your mind.
00:40:38
Aniz Lavji
Not easy.
00:40:42
Frank Wiebe
You got to...
00:40:43
Aniz Lavji
Well, that's the problem. That's why owners and, and techs slash owners burn out like crazy because there's no, there's, it's very hard to turn things off.
00:40:55
Frank Wiebe
Well, and the Berno can be a lot... faster and a lot harsher if you are not a delegating kind of person. Like if you have a hard time
00:41:03
Aniz Lavji
But if you have the, you have to have a person to delegate to, right?
00:41:08
Frank Wiebe
Yeah.
00:41:08
Aniz Lavji
Like, like,
00:41:09
Frank Wiebe
Yeah. Which is what you're lacking right now. And you need that. You need to have someone that can Yeah.
00:41:14
Aniz Lavji
like I can't, I can't delegate a lot of the work that I do because it's very specific. Like I can't delegate some of these things to my dad because like, you know, my dad's aging everything. Like he's super bright and everything, but to have him start doing, you know, complicated work orders, order parts, and remember that, okay, this, you know, we're doing a water pump. Let's make sure we get the correct gasket for it. And,
00:41:42
Aniz Lavji
look at it call Dave in the back and be like, okay, look, tell me exactly what you need. And then bam, bam, bam and order it. Right. And then make sure you check this supplier because the exact same part is, you know, 60 bucks cheaper, you know, all these little things, like it's, it's too much.
00:41:59
Frank Wiebe
Like, and in that case, what we find is So like you're you're looking for a service writer.
00:42:05
Aniz Lavji
Yeah.
00:42:06
Frank Wiebe
um Very often, well, a few times we found that hiring someone that didn't have previous knowledge of that job is better because now you can train them exactly how you want.
00:42:18
Aniz Lavji
Yep.
00:42:22
Frank Wiebe
so So like when we hired David, he didn't know squat about cars.
00:42:22
Aniz Lavji
Yeah.
00:42:27
Frank Wiebe
Like he knew how to put in gas and drive the damn thing.
00:42:27
Aniz Lavji
Yeah.
00:42:29
Frank Wiebe
like and And it wasn't his forte. he he He's not a car guy, but he's a smart guy. And he and he's and he's great he was great he's great with computers.
00:42:37
Aniz Lavji
Yeah.
00:42:39
Frank Wiebe
like You should see the guy type. It's like lightning, his fingers on the keyboard.
00:42:43
Aniz Lavji
yeah
00:42:44
Frank Wiebe
But so those skills, we were able to use those skills and then build on them and train him how we want. And now he's learned what parts are and and and what labor and all that kind of stuff.
00:42:58
Aniz Lavji
Yep.
00:42:58
Frank Wiebe
And it didn't take long because he didn't have somebody else's improper training that we had to overcome.
00:43:07
Aniz Lavji
Yep.
00:43:08
Frank Wiebe
Right. So it was much easier to train him to do that.
00:43:09
Aniz Lavji
Exactly.
00:43:11
Frank Wiebe
And why I'm a huge fan of hiring co-op students out of the high school, ah because they don't have another shop's bad habits that I have to now
00:43:17
Aniz Lavji
Yep.
00:43:23
Aniz Lavji
You get them green, completely green, right?
00:43:25
Frank Wiebe
yep Yeah, and and yeah, it's it's got its own challenges as far as now you have to you have to train them from scratch, and they really don't know, some of them don't know anything.
00:43:34
Aniz Lavji
Yeah.
00:43:37
Aniz Lavji
And you're also investing a lot into them that, you know, after six months, they could just be like, well, you know what, this is not for me.
00:43:39
Frank Wiebe
Yeah.
00:43:45
Aniz Lavji
And then that's all gone. Then you start over the process again. But I mean, that's a risk you take.
00:43:51
Frank Wiebe
the kid The kid that I have now is just... Like, i don't know, it's it's so easy to train him because he's got he's got really good knowledge.
00:44:02
Frank Wiebe
His his hands work. his hands His hands do what his brain tells him to.
00:44:04
Aniz Lavji
Yeah.
00:44:07
Aniz Lavji
Yeah.
00:44:07
Frank Wiebe
and And it's really easy to train him because he's got a really good um grasp on mechanical knowledge.
00:44:15
Aniz Lavji
Yeah.
00:44:15
Frank Wiebe
and so But again, i it's way easier to train him because he hasn't already been polluted by another shot.
Training the Next Generation
00:44:24
Aniz Lavji
yeah i mean
00:44:24
Frank Wiebe
And I'm not saying that i'm i I know the best how to do everything, and I'm definitely not the smartest guy in the room by any means.
00:44:31
Aniz Lavji
You show people respect and you know, you you know, when you're starting to train someone, there's certain ways to do it in certain ways to talk to them.
00:44:33
Frank Wiebe
Yeah.
00:44:40
Aniz Lavji
And if they make a mistake, you're right there and, you know, they can fall back on you and be like, Hey, Frank, know, I'm not sure what's going on here. What do I do?
00:44:48
Frank Wiebe
Exactly.
00:44:49
Aniz Lavji
And some employers, you know, the team members can't say anything to the the owner because they're like, oh, crap, if I tell him this happened, he's either going to can me or he's going to lose it on me.
00:44:49
Frank Wiebe
Yeah, we had a – yeah.
00:45:00
Aniz Lavji
So i better I better just cover this up and just let it go. That's bad.
00:45:05
Frank Wiebe
Yeah, and i and i always tell I always tell my guys, says look, if you ever have an issue, just come talk to me.
00:45:11
Aniz Lavji
Yeah.
00:45:12
Frank Wiebe
like and just We'd rather deal with it, whatever it is, and then we can move forward because because the longer
00:45:19
Aniz Lavji
the comebacks are what's going to kick your butt.
00:45:22
Frank Wiebe
yeah the longer things sit and fester and and something isn't working for you, it just it just makes them makes it way harder.
00:45:25
Aniz Lavji
Yeah.
00:45:30
Aniz Lavji
Yeah.
00:45:32
Frank Wiebe
Yeah.
00:45:32
Aniz Lavji
Well, I'll, I'll tell you one thing, you know, as burnt out as I am sitting on these podcasts and chatting and talking and spending, you know, 45 minutes or an hour.
Podcast as a Mental Reset
00:45:45
Aniz Lavji
i mean that,
00:45:46
Frank Wiebe
yeah
00:45:47
Aniz Lavji
That helps me quite a bit, kind of reset for for the next day. So i I'll tell you that much. that That's one thing I'm really glad that, you know, we kind of started this and got to get this time to zone out, I guess you could say.
00:46:01
Frank Wiebe
it's a good It's a good thing to be able to bounce information back and forth and and just even just ideas or or or even as ah frustration of of whatever is going on.
00:46:06
Aniz Lavji
sure.
00:46:12
Frank Wiebe
right
00:46:13
Aniz Lavji
and I mean, you know, if if one person's helped by listening to this and they may feel the same way and be like, all right, you know what?
00:46:13
Frank Wiebe
you like
00:46:19
Aniz Lavji
I'm not the only one out there. Then.
00:46:21
Frank Wiebe
And if you have been helped by this, our Venmo is...
00:46:26
Aniz Lavji
Yeah.
00:46:29
Aniz Lavji
No, no. we You know, this this is fun. where' We just enjoy helping people and friendly conversation. And at the end of the day, this is all for fun, man.
Finding Joy in Work
00:46:42
Frank Wiebe
Yeah, if you're not doing it for fun, then what's the point?
00:46:45
Aniz Lavji
Exactly.
00:46:46
Frank Wiebe
that's what i say about That's what I say about work too. Like I've said it on here before too. i tell i tell all the people I hire, I said, this isn't the easiest trade in the world, but man, is fun. it's it's you'll You'll always be doing something new and interesting and learning something and and you're going to have a lot of fun.
00:47:02
Frank Wiebe
You're going to have some struggles, but going to a lot of fun.
00:47:05
Aniz Lavji
Well, I've told people I haven't worked in 20 years and they don't like it when I say that. Because one person
00:47:11
Frank Wiebe
I can't say that. I can say i haven't worked in 20 minutes, so that's where im
00:47:15
Aniz Lavji
Well, once I feel like i'm actually working and not just hanging out, then I'm done.
00:47:19
Frank Wiebe
Yeah.
00:47:20
Aniz Lavji
Well, when you love what you do that much, right? It's it's different.
00:47:24
Frank Wiebe
Yeah, that's right.
Conclusion and Listener Thank You
00:47:26
Aniz Lavji
Frank, I think we'll call it a night, buddy. I know it's been a long one for both of us.
00:47:31
Frank Wiebe
Yeah.
00:47:32
Aniz Lavji
And thank you for staying awake.
00:47:36
Frank Wiebe
yeah Wasn't easy.
00:47:38
Aniz Lavji
We'll, yeah, we'll sign off for tonight. Thank everyone for listening. We've made it to episode 15, which is pretty awesome.
00:47:47
Frank Wiebe
Bye.
00:47:47
Aniz Lavji
Please follow us on Facebook, the Shopping Tread Talk podcast, and we'll see you on the next one.