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Episode 12- BJ the mobile forklift/auto mechanic
77 Plays3 months ago
Brand new podcast hosted by a Shop owner and a Shop owner/Technician . Great episode with our new friend BJ. I learned more about forklifts and repairing them than i thought i ever would. This really was eye opening.
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Transcript
Podcast Introduction and Guest Introduction
00:00:01
dialatireinc
All right. Welcome, everyone, to another exciting episode of the Shop and Tread Talk podcast. We've got Frank joining us. Frank, why don't you introduce our guest today?
00:00:09
Frank Wiebe
Okay, today we have our friend BJ. He lives way up north in the bush by North Bay area somewhere.
00:00:16
dialatireinc
Not literally in a bush, but I mean...
00:00:16
Frank Wiebe
And yeah ah I think he does. um And BJ, why don't you introduce yourself and tell us little about yourself.
00:00:25
BJ
Hey guys, how are you? um Yeah, so you may have known me from TikTok. um
Transition from Automotive to Forklifts
00:00:31
BJ
Obviously Frank does.
00:00:32
Frank Wiebe
and
00:00:32
BJ
um Could be known as the Hemi Hater. But the yeah i um yeah, from B&J Motorsports, that's my TikTok page.
00:00:38
Frank Wiebe
Love those titties.
00:00:43
BJ
um I'm an automotive tech, specialize in diesel, and have recently jumped ship and um like in the last eight years.
00:00:56
BJ
went into the forklift world, which is, I can assure you, a completely different animal and a much better one.
00:01:06
dialatireinc
So in comparison, just a different type of customers, different work, different hours.
00:01:14
BJ
Yeah, so the way I describe it is get in your DeLorean, go back to 1985, and we're going to work in K-cars. And that's the the technology in the industrial world has not really advanced.
00:01:22
dialatireinc
Huh.
00:01:23
Frank Wiebe
Really?
00:01:28
BJ
So for an automotive guy like myself or you guys, when you see them, you would just shake your head and go, wow, they're still making these. um Like the stuff that's still in operation is pretty phenomenal. Like,
00:01:46
BJ
they They don't retire early. You know i mean? Like you don't take a, if the if this forklift goes for, if it's a 10-year-old forklift, 15-year-old forklift,
00:01:53
dialatireinc
Yeah.
Forklift Engines and Repair Challenges
00:01:54
BJ
it's brand new.
00:01:55
BJ
I'm not going to lie to it's the the We're working on like 30, 40-year-old things that are still out there, functioning perfectly, built to last.
00:01:55
dialatireinc
Wow.
00:02:01
dialatireinc
Wow.
00:02:04
dialatireinc
That's incredible.
00:02:05
BJ
um And it is. and And it's the simplicity of it. Because propane is so efficient and so clean, there's no, I mean, they just keep running.
00:02:09
Frank Wiebe
Using those little four-cylinder moths that...
00:02:14
BJ
Like it's,
00:02:16
dialatireinc
Well, if you're using that for 20, 30 years, that means you're getting 20, 30 years worth of repair work out of that as well, right?
00:02:16
BJ
It's actually quite impressive.
00:02:23
dialatireinc
I mean, it's still going to need maintenance over that lifespan.
00:02:24
BJ
Absolutely.
00:02:26
dialatireinc
So I would say that's a hell lot better than fixing cars, really, because the average person switches their car every five, six years right now. So you're getting 30 years.
00:02:36
BJ
Yeah, you couldn't afford to do that.
00:02:38
dialatireinc
That's awesome.
00:02:39
Frank Wiebe
Yeah, but some of those, most of those forklifts, don't they run like a little Mazda or Nissan something four cylinder gas engine that's converted?
00:02:47
BJ
So most of the um the like the the popular ones would be a Nissan, a Toyota, um and believe it or not, GM.
00:02:55
Frank Wiebe
Yep.
00:02:59
BJ
it's It's funny because you see, i mean, if Frank's been in this long enough. You remember the old Iron Duke?
00:03:06
Frank Wiebe
Yep. Mm-hmm.
00:03:07
BJ
So the Iron Duke is in a lot of forklifts, but they call it a, it's a three liter.
00:03:10
Frank Wiebe
Oh really?
00:03:11
BJ
It's not a two five, it's a three liter, but it's GM's, you know, um typical four cylinder without the Bakelite gear.
00:03:13
Frank Wiebe
Okay.
00:03:21
BJ
So we don't have those problems and they run forever. And it's basically, it's what I've been told, it's the Marine version of it.
00:03:26
Frank Wiebe
Yeah.
00:03:29
BJ
So it's like a Mer Cruiser three liter.
00:03:31
Frank Wiebe
Okay. Yeah. Yeah.
00:03:32
BJ
and they're bulletproof. they're just they don't They don't fail.
00:03:34
Frank Wiebe
yep
00:03:35
Frank Wiebe
and
00:03:35
BJ
They just keep running and running and running.
00:03:38
BJ
um I mean, in the and the engine oil doesn't even change color. like it's It's mind-blowing.
00:03:46
Frank Wiebe
You just change it every once in a while because you have to.
00:03:46
dialatireinc
Wow.
00:03:49
BJ
Yeah, you do it at... like They recommend every 250 hours. I mean, some people don't do that in a year. And we just do it annually just because.
00:03:58
Frank Wiebe
Our landlord at the shop, he's got a forklift that he was using and now is broken, but it's got an old 4.3 in it. And think
00:04:07
BJ
And that's another like flagship.
00:04:07
Frank Wiebe
and i think Yeah. Yeah. I think he's got low compression in a couple of cylinders or something like that. And I'm like, you probably just got burnt valves. Just pull the heads off and get some valves replaced on it.
00:04:17
BJ
And that's what usually happens.
00:04:17
Frank Wiebe
but
00:04:18
BJ
They they eat valves. So
00:04:19
Frank Wiebe
Yeah. Yeah.
00:04:20
Frank Wiebe
I mean, running so lean, right? Cause, cause of the propane.
00:04:20
dialatireinc
You some of them are
00:04:22
BJ
yep.
00:04:24
Frank Wiebe
Yeah.
00:04:24
dialatireinc
you said one of them you said some of them are Nissan engines?
00:04:29
BJ
Yeah, so most Kamassus use, and not just Kamassu, but they use what's called a K21 or a K25.
00:04:38
dialatireinc
okay
00:04:38
BJ
And that's their go-to four-cylinder. Ferberated or injected coilover plug. And they are just bulletproof. Like on average, we see, you know, the average forklift would have...
00:04:53
BJ
a lifespan of, let's say, if you've got 20,000 hours out of one, that's a lot. Like, that's a lot of hours. That's a lot of use.
00:05:01
dialatireinc
So they're not goingnna the they're not going to have the the beautiful Nissan CVT technology, right?
00:05:01
BJ
We have a customer that's got...
00:05:08
BJ
No.
00:05:09
Frank Wiebe
thank you
00:05:09
BJ
No, the transmissions work of these. Had
00:05:11
dialatireinc
I had to throw that the the Nissan joke in there for for my buddy ah the Jeff Jada Mechanic because he loves his Nissan CVTs.
00:05:14
BJ
to dig it? Yeah.
00:05:21
BJ
Oh my God. Poor Jeffrey. Um, so the, I mean, and it's not uncommon to see these things go like 36,000 hours and they don't even burn oil.
00:05:24
Frank Wiebe
Yep.
00:05:30
dialatireinc
Wow.
00:05:31
BJ
They just run.
00:05:31
dialatireinc
That's incredible.
00:05:32
BJ
They don't burn any oil.
00:05:32
dialatireinc
They don't burn as much oil as Sonata or something like
00:05:33
Frank Wiebe
Really?
00:05:36
BJ
It's incredible. The only thing that burns oil is the GM ones. um
00:05:41
dialatireinc
That's my design, though.
00:05:41
Frank Wiebe
Bernice Montrela is your Tesla.
00:05:41
BJ
But, but they, I mean, they've got it figured out.
00:05:44
dialatireinc
Oh,
00:05:46
BJ
I mean, it it's, uh, it works. And, uh, they they They just kept it simple because there is no real emission standards for these things. So like depending on where you're operating them, if you're doing them indoors, um some of them have a catalyst system built into the exhaust.
00:05:56
dialatireinc
yeah.
00:06:03
BJ
um Most modern stuff does now has a catalyst built into the exhaust, but propane is so efficient that the emissions are almost nothing. So yeah.
00:06:12
dialatireinc
I honestly had no idea that they last this long.
00:06:12
Frank Wiebe
I
00:06:16
dialatireinc
I'm i'm learning this today. That's incredible.
00:06:20
dialatireinc
I think I'd rather be doing forklifts.
00:06:20
BJ
I lost it.
00:06:23
Frank Wiebe
lost you again and he's got technical difficulties today and it's not on my end.
00:06:27
BJ
yeah
00:06:29
dialatireinc
All right. Sorry, guys. We got a little technical difficulties here. Sorry, BJ. Go ahead, man.
00:06:33
Frank Wiebe
My smile still worked.
00:06:34
dialatireinc
You were you were talking about
00:06:36
Frank Wiebe
Let's go.
00:06:36
dialatireinc
You were talking about how much you love the CVT transmissions, I think, something like that?
00:06:40
BJ
i yeah ah You know what?
00:06:40
Frank Wiebe
yeah Hey, those things but those things all run hydrostatic.
00:06:42
BJ
i i I don't know what I would do without a CBT transmission.
00:06:46
dialatireinc
I mean...
00:06:49
Frank Wiebe
Isn't that what they are? Or or they actually have a geared transmission?
00:06:52
BJ
So ah so here's the here's the funny part. When I got into this forklift world, we had a transmission fail on a Toyota. And so I said to the guys that I'm working with, I'm like, so who's our trans guy?
00:07:06
BJ
Like, where do we send this thing? And he goes, i'm sorry, what? Like, well, who's a trans guy? Like, where do we, like, if I take this out, or where where do i ship it? We don't ship it anywhere, man. You are the trans guy.
00:07:17
BJ
And I was like, oh, shit.
00:07:17
Frank Wiebe
if Yeah.
00:07:19
BJ
man, I should have paid more attention to school. Um, you know, and I'm like, I can't even call my trans guy.
00:07:22
Frank Wiebe
you know
00:07:25
BJ
Cause he'll just laugh at me and go, no, I don't touch those.
00:07:28
Frank Wiebe
Yeah.
00:07:28
BJ
And, uh, you know, for 25 years, I've leaned on my transmission guy. I don't, I don't rebuild him.
00:07:33
Frank Wiebe
I'm the same way. I would, I don't know the first thing about them yet.
00:07:34
BJ
It's not our world, right? Like that's, that's, that's the Brandon Sloan's. You know what mean? That's, that's not what we do.
00:07:38
Frank Wiebe
Yep.
00:07:39
dialatireinc
Yeah, I know. We just ship it out.
00:07:40
BJ
So, uh,
00:07:41
dialatireinc
if we have a transmission job, my current mechanic's brother owns a transmission shop. So, If it's not if it's not just like, a you know, I don't want to put a new transmission, just get a used one, throw it in, we'll do that.
00:07:47
Frank Wiebe
Oh, that's, that's handy.
00:07:55
dialatireinc
But if you want something fixed inside, now nope, we'll do it.
00:07:58
BJ
yeah
00:07:59
Frank Wiebe
Oh, oh.
00:07:59
dialatireinc
But it won't be us put doing the transmission.
00:07:59
BJ
Yes. yeah yeah That's right.
00:08:02
Frank Wiebe
Yeah,
DIY Repairs vs. Professional Maintenance
00:08:03
BJ
i've That's not my world.
00:08:05
dialatireinc
I'll farm that car right out.
00:08:05
BJ
let so So now it is. So now it is.
00:08:07
dialatireinc
Oh, sorry.
00:08:09
Frank Wiebe
isn't that weird, eh?
00:08:09
BJ
i yeah
00:08:10
BJ
And ah believe me, at the end of the day, boys, it's just nuts and bolts. Like... um
00:08:15
Frank Wiebe
Yep.
00:08:17
BJ
And being a forklift, it's the most simplistic thing ever made. So it's, it's, it's not even a two speed. Like it's the ones that I was dealing with. It's just forward reverse. It's got a torque converter. It's got a valve body. All it does is change fluid position.
00:08:30
BJ
And there's a couple of clutch packs. It's not rocket science. Um, for a vehicle, i would never do it, but, um, on one of these, i mean, the top speed is like, what, 10 kilometers an hour.
00:08:43
BJ
It doesn't go any faster.
00:08:43
Frank Wiebe
Exactly.
00:08:44
BJ
So, um,
00:08:44
dialatireinc
Jeez, speed and dick it.
00:08:47
BJ
I mean, nobody's going to complain about converter shutter, you know, so well while driving across the warehouse floor.
00:08:52
Frank Wiebe
exactly
00:08:56
dialatireinc
I mean, even someone that did shoddy work would do quite well doing ah doing those jobs.
00:09:01
BJ
Exactly. Yeah. Yeah. You could get away with murder.
00:09:06
dialatireinc
It's yeah, yeah, we fixed We fixed it.
00:09:06
BJ
Nobody will tell you it slipped.
00:09:08
dialatireinc
we We put some extra fluid in there too for you.
00:09:12
BJ
Put that little red sausage in there. It's fine. It's fine.
00:09:14
dialatireinc
Yeah, they just filled it with Lucas and let it go.
00:09:14
BJ
you
00:09:15
Frank Wiebe
Yep.
00:09:17
Frank Wiebe
Oh man. That's, so somebody asked me recently, um do you think this is real good stuff? Should I be putting this in my engine? I'm like, no, no, unless you've got like a, you just don't care about your engine, go ahead and dump it in there.
00:09:26
BJ
No, no.
00:09:32
Frank Wiebe
But if you want it, you know, no.
00:09:34
BJ
Especially something modern.
00:09:34
Frank Wiebe
Somebody said I should, no. Yeah. cool
00:09:37
BJ
But I mean, for these old turds, like these like like ah like use the forklift for an example, these things are so industrial and so strong and so old and so tough.
00:09:42
Frank Wiebe
Yep.
00:09:46
BJ
I mean, we're still using 10W30. That's like the go-to motor oil.
00:09:50
Frank Wiebe
Yeah.
00:09:50
dialatireinc
10W30. I think the last time I used that was on an old Grand Caravan.
00:09:52
Frank Wiebe
because
00:09:55
Frank Wiebe
Yeah. Yeah.
00:09:55
BJ
See, there you go.
00:09:56
BJ
You know, 1030 and 1540. That's like, is it propane or is it diesel?
00:09:59
dialatireinc
and And I had to order that oil in. like I didn't even have the oil. I had to order it in.
00:10:04
BJ
So. yeah
00:10:04
Frank Wiebe
Oh, we keep, we keep a 20 liter pail of it.
00:10:09
BJ
jeff says Just in case.
00:10:09
Frank Wiebe
That's it.
00:10:10
dialatireinc
is That 20 liter pail must have been sitting there since before COVID then, right?
00:10:10
Frank Wiebe
Yeah. Just in case.
00:10:14
BJ
It's got dust on it.
00:10:14
Frank Wiebe
ah we We still use it every once in a while. When my son still had his Chrysler 300, that took 1030. It was weird. That 35 in his car took 1030, but the one year newer took 530.
00:10:28
Frank Wiebe
It was like same engine.
00:10:29
dialatireinc
Any vehicle that tries a book online for an oil change, and I'm going have them specify their oil type.
00:10:31
Frank Wiebe
Makes no sense.
00:10:34
dialatireinc
If they put 1030, I'm just going to have it just drop the appointment right away. Just forget it.
00:10:39
Frank Wiebe
No, not allowed.
00:10:39
dialatireinc
Nope.
00:10:41
BJ
That's not allowed.
00:10:41
Frank Wiebe
Yeah.
00:10:42
dialatireinc
If you're running 1030, nah. Yeah, yeah. na
00:10:44
Frank Wiebe
Nope, can't have that.
00:10:44
BJ
No.
00:10:46
Frank Wiebe
And you know, that's that that oil grade is suggestive really to the climate that you're that you're in, right?
00:10:47
dialatireinc
and if it
00:10:52
dialatireinc
yeah
00:10:52
BJ
Right.
00:10:53
Frank Wiebe
If you have the exact same vehicle, you're here in Ontario and it's gonna be like 520 and down south they could be or even because
00:11:03
BJ
don't forget, most of the stuff that I work on now is indoor, right?
00:11:03
dialatireinc
Oh,
00:11:07
BJ
It's climate controlled. It's like starting it in the comfort of your own home.
00:11:10
dialatireinc
man. Frank loves working outside.
00:11:11
Frank Wiebe
like
00:11:12
dialatireinc
That's what he's been doing the past few weeks.
00:11:12
Frank Wiebe
yeah Wow, yeah. But as always, as like cale like Caleb said, he works he works up in Alberta in the and the oil fields and and he said everything is indoors.
00:11:21
dialatireinc
Yeah.
00:11:22
Frank Wiebe
He doesn't have to bring a single vehicle out from in that snow and everything. Holy it crap, it must be nice. We got all this shit dripping on
00:11:30
BJ
I can tell you now that I've
00:11:30
dialatireinc
No.
Customer Service and Business Strategies in Auto Repair
00:11:31
Frank Wiebe
us and all that stuff.
00:11:31
BJ
gone mobile, um it's a different world.
00:11:35
BJ
Because some things are outside.
00:11:35
Frank Wiebe
Yeah.
00:11:37
BJ
Like you go to a lumber yard, doesn't even have a heated shed.
00:11:39
dialatireinc
Yeah.
00:11:40
BJ
Like it's sometimes it can suck. um Especially going back on the tools. Because haven't been on the tools in like, Jesus, eight years. um I've been the boss. I've been running the show. I've been ah i've been the guy. like And now um now that I've started my own, now I'm back on the tools. man, I'm telling you,
00:12:04
BJ
put on a few pounds and things don't bend the way they used to. well If I can't reach my feet, socks are an option.
00:12:11
Frank Wiebe
Yeah. Age has something to do with that too, let me tell you.
00:12:14
BJ
yeah I think the trade does too.
00:12:17
Frank Wiebe
oh my gosh.
00:12:18
dialatireinc
ah The trade's hard on the body, right? I mean, I'm i'm i'm not a tech at all. I think I've got a purple seal so far. so
00:12:25
BJ
Nice.
00:12:26
dialatireinc
I upgraded myself to a purple seal from a pink seal about two weeks ago.
00:12:29
BJ
nice
00:12:32
Frank Wiebe
but what does it what What privilege does that give you?
00:12:32
dialatireinc
i
00:12:33
BJ
It's funny. it it
00:12:35
dialatireinc
No, but Frank, I'll tell you exactly what it was. Remember that BMW i we did that axle shaft on?
00:12:40
Frank Wiebe
Yeah. Yeah.
00:12:42
dialatireinc
And we got the wrong axle shaft from BMW. And by the way, that axle shaft from BMW was $2,500.
00:12:46
Frank Wiebe
Oh, geez.
00:12:50
dialatireinc
Yeah. And neither do
00:12:53
Frank Wiebe
Oh.
00:12:54
BJ
That's why i don't do Euro junk.
00:12:56
dialatireinc
ah neither do I, but ah very long story.
00:12:56
Frank Wiebe
No kidding.
00:13:00
dialatireinc
But ah I had a really good TikTok come out of the the the reason we did the axle shaft.
00:13:00
BJ
Yeah, it's always a long story.
00:13:07
dialatireinc
I can send it to you later, but So we get the wrong axle shaft and then, you know, with the guys to wait another day, whatever, we've got that other one in and it wasn't sliding in. them And my mechanics like, there's no way you get two wrong ones.
00:13:21
dialatireinc
So I went back there and I set my double, double down and looked at the axle shaft and I'm like, what is this little nubby thing at the end? He's like, no, that's just a clip. And I'm like, yeah, but the the nubby thing looks like it's too high.
00:13:37
dialatireinc
he's like, no, it's fine. I'm like, let's take off said nubby thing and try it. So he he pries that little clip off, ju slips right in And I'm like, I have a purple seal now. I don't care. Done.
00:13:52
dialatireinc
I've upgraded my title.
00:13:52
Frank Wiebe
did you leave me Did you leave the clip out?
00:13:55
BJ
This is the next question.
00:13:55
dialatireinc
No, no, we put it back in.
00:13:56
BJ
Okay.
00:13:57
Frank Wiebe
Okay.
00:13:58
dialatireinc
No, we we adjusted the clip, but no.
00:13:58
BJ
Okay.
00:14:00
Frank Wiebe
I was going to say, you leave the clip out, you're going to have a problem in a little while.
00:14:04
dialatireinc
No, we didn't leave it out. we do We do good work, 99.9.5%. my God.
00:14:09
Frank Wiebe
Except for except for that review guy.
00:14:12
dialatireinc
Don't even give start for that. talk
00:14:14
BJ
Did you get an ugly review?
00:14:16
Frank Wiebe
Oh, my gosh. It was a bad one.
00:14:19
dialatireinc
This is because I listened to the Changing the Industry podcast and they were talking about one-star reviews and how to deal with them. So I was due to get one today.
00:14:26
Frank Wiebe
And then you Right there.
00:14:28
dialatireinc
I don't blame them, but it was bound to happen. It's okay. you You can't have all five-star reviews all the time that people get suspicious that...
00:14:36
Frank Wiebe
Worst tire supplier in KW.
00:14:37
dialatireinc
i know.
00:14:39
BJ
Oh boy.
00:14:40
dialatireinc
Yeah, yeah, yeah. Yeah, oh yeah.
00:14:44
BJ
You're brutal, Frank.
00:14:46
dialatireinc
Thanks, Frank. So um my my business is so bad.
00:14:49
Frank Wiebe
That's okay. That's okay.
00:14:51
dialatireinc
I've been doing it for 20 years. Horrible.
00:14:55
BJ
Yeah. If you haven't pissed anybody off, you're doing it wrong.
00:14:55
Frank Wiebe
Oh my gosh.
00:14:58
dialatireinc
Yeah. But yeah, I ended up fixing it. and And my mechanic just looked at me. He's like, that was a lucky one. And I'm like, aren't you glad I brought my coffee back here to bug you?
00:15:09
dialatireinc
He's like, yes.
00:15:09
BJ
Come on.
00:15:10
dialatireinc
Yes.
00:15:12
Frank Wiebe
We had it we had an axle shaft issue one time. It was on a Duranga or something like that. We replaced both front and axle shafts. Everything went together. They snapped right in, you know, did everything. what And we took it for a drive, did our drive test, whatever.
00:15:26
Frank Wiebe
When the customer came to pick it up, they got about a kilometer and a half down the road and both shafts popped out. I'm like, what?
00:15:31
BJ
come on
00:15:32
dialatireinc
Oh, that's not good.
00:15:33
Frank Wiebe
No, I'm not even kidding. I'm like, what the hell? So, and this was like end of day. And it was like, I think 4.30 or a quarter to five already. I think it was even on a Friday of all things.
00:15:45
BJ
Of course, it would be a long weekend.
00:15:45
Frank Wiebe
They called and said,
00:15:46
BJ
We're
00:15:47
Frank Wiebe
Yeah, they called and they said, hey, we got a problem. So I go over there and hook up a chain. I drag it back to the shop and I put it up on the hoist.
00:15:52
dialatireinc
Oh, my God.
00:15:54
Frank Wiebe
And i don't know what the hell. Like it felt good, everything like that. So I ended up taking the shafts out. I found the old shafts. I took the clip off the old shaft, put onto the new shaft, put it back in.
00:16:06
Frank Wiebe
Never saw the car again. I'm like, what the heck?
00:16:08
BJ
going to man.
00:16:08
Frank Wiebe
like
00:16:09
dialatireinc
Well, I mean, Frank, if you had installed it right the first time, then you could have saved yourself a lot of time.
00:16:09
Frank Wiebe
That was...
00:16:12
Frank Wiebe
a
00:16:12
BJ
oh
00:16:13
BJ
ah
00:16:14
Frank Wiebe
Wasn't me. Wasn't me. It was the apprentice.
00:16:17
dialatireinc
man.
00:16:17
Frank Wiebe
but you know, I got to fix their problems.
00:16:19
dialatireinc
But you should have put the the the clippy thing. Remember, I just i just told you about clippy thing.
00:16:23
Frank Wiebe
It was on there, but it wasn't effective. So we had to put the old one back on and put in anyways.
00:16:28
dialatireinc
Did you order those from Hotspot?
00:16:28
Frank Wiebe
that
00:16:30
dialatireinc
Don't tell me you ordered them from Hotspot.
00:16:31
BJ
So er but since we're on the topic of shit parts, here's here's here's a small thing a small problem with the forklift world.
00:16:31
dialatireinc
autoper like
00:16:32
Frank Wiebe
Yeah, of course.
00:16:35
Frank Wiebe
yeah
00:16:41
BJ
um I challenge you to buy forklift parts on your own.
00:16:46
dialatireinc
You can't buy it from Amazon?
00:16:48
Frank Wiebe
See, that's something, you know what?
00:16:51
Frank Wiebe
I like that.
00:16:51
BJ
Okay.
00:16:52
BJ
this is where my industry is better than the automotive now.
00:16:52
Frank Wiebe
i like where this is going.
00:16:57
Frank Wiebe
The automotive is shit.
00:16:59
BJ
It's dog shit. so you have the CarQuest. You've got the Maslachs. You've got the Bensons. You've got the APCs.
00:17:04
Frank Wiebe
Yep.
00:17:05
BJ
You've got the Canadian Tire. You've got the Parts Source. You've got every idiot selling parts for these cars. um If you want to buy brake shoes for a forklift, good luck.
Sourcing Parts and Niche Markets in Forklift Repairs
00:17:18
BJ
duke And especially on a 30-year-old forklift, um try finding that manufacturer. Let's call it a a TCM. Here's a name. TCM is a very good forklift.
00:17:30
BJ
They're not in business anymore. Has a Nissan motor. That's great. you can get all kinds of parts for that. But you want the brakes for that? are going to call?
00:17:41
dialatireinc
realistically do you need the brakes when you're only able to go 10 kilometers an hour I mean you can just
00:17:42
Frank Wiebe
Ghostbusters.
00:17:45
BJ
So that's the thing.
00:17:46
Frank Wiebe
Oh, yeah.
00:17:46
BJ
These brakes will last 30 years, but they do fail. They, they you know, want eventually a wheel cylinder or axle seal lets go and it just, they're garbage.
00:17:50
Frank Wiebe
Yeah.
00:17:57
BJ
Or something happens like a spring rots off and it binds up.
00:18:01
dialatireinc
yeah.
00:18:01
Frank Wiebe
Yeah.
00:18:01
BJ
So now you need brake shoes.
00:18:02
BJ
So Frank's got his TCM, wants a set of brakes for it. It gets him apart because Frank's capable. He can do the brakes on this thing. He's not an idiot. It's brakes. It's not fucking hard. there They're drum brakes. It's not rocket science.
00:18:16
BJ
And then he looks and goes, whoa, where do I call? He can call CarQuest. You can call Benson's. You can call Maslach. You can call everybody. And you can give them dimensions and they'll go, no, sorry, we can't help you with that.
00:18:27
BJ
If you can still find a guy to realign them, good on you. ah Those guys are almost dead. Um, If you can find somebody who used to be a dealer for TCM, then sure, you can try to get parts.
00:18:39
dialatireinc
else?
00:18:40
BJ
Here's the issue. There is only one and a half major aftermarket forklift parts suppliers in the world.
00:18:51
Frank Wiebe
Really?
00:18:53
BJ
Yeah. it
00:18:55
Frank Wiebe
So is it like hard to get parts if you need something kind of odd?
00:18:58
BJ
if if you don't have If you don't have access to this specific company, you're pretty well screwed because then you're bound to the dealers if you if if you can find stuff for these old turds.
00:19:10
Frank Wiebe
If the dealer still exists.
00:19:10
BJ
um Right. Now, and if somebody's willing to look up those part numbers. The company that I'm talking about is called TVH. That's their name.
00:19:22
BJ
They're based in Belgium. They're worldwide. They bought every small forklift parts company in the world and crushed them.
00:19:30
Frank Wiebe
Really?
00:19:31
BJ
There's a small aftermarket one called Helmar, but they're like super Chinesey parts. So the TVH stuff is like Chinesey.
00:19:42
BJ
The Helmar is super Chinesey.
00:19:44
dialatireinc
oh yeah. OK.
00:19:45
BJ
So it's like you're, it's a swing and a miss. You could order two parts and they maybe one of them will work, but you're, you're,
00:19:54
dialatireinc
So you order four, so you get 50%...
00:19:57
BJ
Oh, it's brutal. And the prices of things would blow your socks off. So I'll use a 4.3 liter GM V6 as an example.
00:20:09
BJ
Everybody in this room is familiar with that. Okay. A cap and rotor for a GM 4.3, what's it worth? Even if it's the standup one or the lay down flat spider one, what are they worth?
00:20:20
Frank Wiebe
Well, the lay down ones are a hundred bucks or something like the Santa ones are like $12 or something like that.
00:20:24
BJ
Right. So the lay down ones I can buy for like six bucks.
00:20:28
Frank Wiebe
Really?
00:20:29
BJ
ignition wires, I can get those for probably 25 bucks.
00:20:34
Frank Wiebe
Wow.
00:20:34
dialatireinc
Was that Teemu or something?
00:20:36
BJ
i That's the thing. So try finding it on T-Move.
00:20:40
dialatireinc
Jeez.
00:20:41
Frank Wiebe
Crazy.
00:20:41
BJ
So that's, so, but, and, and on the same hand, it's, there's other things that are outrageous. So like, if you want a seat, everyone sat on a forklift, they know what a seat looks like.
00:20:52
dialatireinc
Yeah.
00:20:53
BJ
What do you think forklift seats worth for like a Toyota forklift? Just a regular run on the mill forklift.
00:20:58
dialatireinc
I'm just going to start off at $1,500.
00:21:00
BJ
but You couldn't even buy the rails for that.
00:21:04
Frank Wiebe
Really?
00:21:05
BJ
No, you're like over $4,000 for seat. You're
00:21:08
dialatireinc
So what you're saying is people going to go from stealing catalytic converters to to him seats off forklifts.
00:21:15
BJ
ripping.
00:21:16
Frank Wiebe
Just get it back back when TSC was around, you just go to TSC and buy one of them tractor seats and put one of those in there.
00:21:19
BJ
Yeah.
00:21:23
BJ
So that's so there' there's the alternative.
00:21:24
Frank Wiebe
But yeah.
00:21:25
BJ
So this this company that I deal with, you can buy something similar.
00:21:30
Frank Wiebe
Yeah.
00:21:30
BJ
with, you know, of of it's ah they call it a full suspension vinyl seat with the seat belt built into it. And you can buy those for like, you know, 500 bucks, but it's not Toyota.
00:21:42
BJ
So sometimes these big manufacturer, these companies want the OEC.
00:21:46
dialatireinc
yeah
00:21:48
BJ
They don't want a substandard aftermarket and they're willing to spend four to $5,000 on seat.
00:21:50
Frank Wiebe
Oh, makes sense. Okay, yeah.
00:21:53
BJ
And
00:21:55
Frank Wiebe
Damn. Well, I mean, you're sitting in at eight hours a day.
00:21:56
BJ
and know
00:21:57
Frank Wiebe
You want a good seat for sure. I can understand that.
00:21:58
BJ
It's the same seat, Frank. It's the same seat.
00:22:01
dialatireinc
I just retrofit something from Costco and get some Gorilla Glue something and call it a day for $149.
00:22:02
BJ
It just doesn't say for in the back.
00:22:03
Frank Wiebe
Makes you feel better.
00:22:10
BJ
um
00:22:15
BJ
So I'm telling you, the the those two worlds coming from the automotive side and then seeing this and it just blows my mind. Like, how do they how do they even get away with this?
00:22:24
Frank Wiebe
That's crazy.
00:22:26
dialatireinc
Yeah, but it's so niche, right? So it's not like everyone's doing this. So you you have that market kind of cornered.
00:22:29
BJ
great
00:22:33
dialatireinc
So it's not like, for I mean, Frank can't even do axle shafts. We know that. So, I mean, it's not like Frank's to start doing
00:22:40
BJ
Shots fired.
00:22:41
Frank Wiebe
Yep.
00:22:43
dialatireinc
He's just reading my reviews online. I got throw the axle shafts back at him. But ah but like it's not like the average guy that is going to start doing like forklifts. like In all honesty, if a forklift came into my shop, I'd be like, dude, like I can put some air in your tire, but that's about as far as you're going to be.
00:23:01
Frank Wiebe
He doesn't know the first thing about forklifts.
00:23:02
BJ
here's the They don't even take air.
00:23:07
dialatireinc
There you go.
00:23:09
Frank Wiebe
actually yeah
00:23:09
dialatireinc
So like like I said,
00:23:10
BJ
and so that's another thing. like the The tires alone, they have to be pressed. So you you don't have a tire machine.
00:23:15
Frank Wiebe
ah They're expensive.
00:23:17
BJ
And it's expensive to pressed.
00:23:17
Frank Wiebe
They're expensive.
00:23:19
BJ
And because we live in the north, ah there's only ah so many people that can press them. ah And the cost, man, the shipping of these things is killing me right now. Shipping of everything right now is killing me.
00:23:30
BJ
Because everything I have to get has to be shipped out of either Brampton or Kansas City or overseas.
00:23:38
dialatireinc
Well, if it's coming out of Brampian, it's wrong already. yeah
00:23:44
dialatireinc
Right when it gets on the truck, she gone.
00:23:45
Frank Wiebe
if
00:23:48
dialatireinc
Nope.
00:23:48
Frank Wiebe
Oh yeah. yeah It'll end up in the ditch somewhere.
00:23:53
dialatireinc
No. No. I'd rather take it from Kansas.
00:23:55
Frank Wiebe
you know you you know Speaking about parts and like that's something I've been talking about in the automotive industry is like any Joe Blow can walk into CarQuest or whatever and buy whatever parts they want.
00:24:07
Frank Wiebe
And we my wife and i were talking about this the other day, like how can how can this industry ever change? the um it it would have to start at the parts level. That's the only way.
00:24:17
BJ
Yep.
00:24:18
Frank Wiebe
That's the only way.
00:24:18
BJ
don't even Don't even get me fired up.
00:24:18
Frank Wiebe
if we If we want our industry to go from here to here to be able to charge what we need to charge, that's where it has to start. Stop selling to your Joe Blow. End of story. Done.
00:24:27
BJ
Yep.
00:24:27
dialatireinc
we're still getting people coming in from Amazon trying to, you know, buy their starters and alternators and all that crap on Amazon and bring it in for us to install.
00:24:27
Frank Wiebe
No walk-ins, no nothing. Yeah.
00:24:36
dialatireinc
And I'm like, look, when you can take your beef patty to McDonald's and just buy the bread, I'll put your parts in for free. It ain't going to happen.
00:24:44
Frank Wiebe
Yeah.
00:24:44
BJ
You don't bring a steak to a restaurant.
00:24:46
Frank Wiebe
Yeah.
00:24:47
dialatireinc
Oh, you could.
00:24:49
Frank Wiebe
And eat it raw, I guess.
00:24:51
BJ
I eat mine, please.
00:24:51
dialatireinc
they're not going to do nothing with it.
00:24:52
BJ
That'll be all right.
00:24:52
dialatireinc
You can bring it with you. You can leave it in the packaging. ain't going to do nothing with it. you can You can bring a puppy to a restaurant too, but I mean, hey, I'm telling you, it's getting ridiculous.
00:24:57
BJ
a
00:24:57
Frank Wiebe
Warm it up.
00:25:01
Frank Wiebe
Yeah.
00:25:02
BJ
Yeah, they that needs to be curbed for sure. If you want to raise the the bar for the automotive side of it, stop selling brake parts.
00:25:07
Frank Wiebe
Yeah. that's the That's the only way it's ever going to happen.
00:25:11
BJ
Stop selling ah crucial components to DIYers.
00:25:14
Frank Wiebe
You know what? Oil change and oil filters and headlight bulbs and whatever.
00:25:19
BJ
Sure, have at her. Yeah, blow your own shit up.
00:25:20
Frank Wiebe
Exactly.
00:25:21
BJ
Who cares?
00:25:21
Frank Wiebe
Steering suspension and brakes? Nothing.
00:25:22
BJ
Don't touch them.
00:25:23
Frank Wiebe
Not at all.
00:25:24
BJ
Why can't we buy parts for a furnace?
00:25:27
Frank Wiebe
Exactly. i made that exact point. I think I posted it on the Changing the Industry podcast. I think um I put a blurb in there, but that's that thing.
00:25:34
BJ
Like it drives me it drives me up the wall. i mean, why am I, air conditioning, why why did I have to get licensed for the for the ODP ah when you can go to Princess Auto and buy the cans of that garbage on the grill?
00:25:36
Frank Wiebe
you can't You can't buy furnace parts.
00:25:46
Frank Wiebe
Oh man, that pisses me off. Parts store down the road and they sell these cans of shit and people are like, oh, hey, can you put this in? Nope.
00:25:53
dialatireinc
Ozone depletion.
00:25:55
Frank Wiebe
First thing I ever asked when they come for an air conditioning check, did you did you add, did you go buy any cans and add cans?
00:25:59
BJ
You can put that in, yeah. but Before I hook my machine up,
00:26:01
dialatireinc
Yeah.
00:26:03
Frank Wiebe
Before I hook my machine up, yep.
00:26:05
dialatireinc
Oh, yeah. I just did that yesterday, and that's why I'm here. Yeah, we...
00:26:07
BJ
Oh, gee, thanks. Yeah, I can tell by all the green shit all over the fucking car.
00:26:11
Frank Wiebe
Yeah. Yeah.
00:26:14
BJ
How many tire slimes have you seen?
00:26:14
dialatireinc
yeah we
00:26:15
BJ
You're the tire biz.
00:26:16
dialatireinc
Oh man. I will tell you right now, if someone didn't tell me they put tire slime in there and we break that bead and all that goes flying.
00:26:18
Frank Wiebe
happened
00:26:27
Frank Wiebe
And it gets all over your machine.
00:26:29
BJ
Oh, buddy.
00:26:29
Frank Wiebe
i mean
00:26:29
dialatireinc
I mean, that shop supply just went up like five times. I mean, they're paying for the rest of the shop supplies for the month.
00:26:39
BJ
It took like, look looks like Shrek just took a piss in the tire.
00:26:39
Frank Wiebe
Yep.
00:26:42
dialatireinc
Forget Shrek's grandfather.
00:26:43
Frank Wiebe
It's so nasty.
00:26:45
dialatireinc
Like, it's bad.
00:26:46
Frank Wiebe
And it is. And then it's worse yet after it's been run flat and and it's got all of those shavings inside there yet too, all that rubber there.
00:26:51
BJ
Well, then plunk the rubber. Yeah.
00:26:54
dialatireinc
and then we asked him, like, did did you know?
00:26:54
Frank Wiebe
That's nasty to clean up.
00:26:56
dialatireinc
Oh, no, i I just bought the car last week.
00:26:58
BJ
Oh yeah.
00:26:59
Frank Wiebe
Hey, listen, that tire slime works good.
00:26:59
dialatireinc
yeah I just bought it you know.
00:26:59
BJ
Right. Yeah.
00:27:04
Frank Wiebe
I had a wheelbarrow one time that the that the the tire was leaking. It didn't have a tube in yet, but the tire was leaking everywhere. I put that slime in there i had that wheelbarrow for like eight years after that never had to add air to the tire ever again after that great for that don't put it in your car tire don't put it in your car
00:27:15
BJ
Thank
00:27:20
dialatireinc
So Frank, what you're saying is as a shop, you're you're using the quick fix in your own wheelbarrows. You're supposed to replace that tire, Frank, for safety.
00:27:26
Frank Wiebe
a no dude no no no this was before the safety world this was before safeties
00:27:32
dialatireinc
Let's you're going to come down to my level at a purple seal pretty soon if you keep doing that.
00:27:36
BJ
so it's sorry i meant to I was laughing when you said Purple Seal. Then to from Pink Seal, my friend and I, ah the guy that i was going to start my podcast with, he's a licensed toolmaker and his license has always been like in his i don't know his drawer. He's never had to put it on the wall.
00:27:54
BJ
us automotive idiots have always had to hang them in the window, right? Like we're in the in the office.
00:27:57
Frank Wiebe
Or
00:27:58
BJ
So like when customers walk in, they can see it. Mine was hanging in the office for so long and we had like this big, massive bay window that my red seal turned pink.
00:28:09
BJ
So he would always come um call me a pink seal mechanic.
00:28:10
Frank Wiebe
wouldn't.
00:28:17
dialatireinc
It's funny.
00:28:18
BJ
oh
Social Media Influence in the Automotive Industry
00:28:19
BJ
Yeah. So when you said that, I was like, oh wait, maybe yours was sitting in the window too long too. Yeah.
00:28:23
dialatireinc
I mean, I probably could have with all the hours I've been in the shop and I probably could have actually got my license years and years ago, but it's, it's not my thing.
00:28:25
Frank Wiebe
when
00:28:34
dialatireinc
Like I, but that's not the thing.
00:28:34
BJ
Oh, it's cracked up to be, buddy.
00:28:37
dialatireinc
It's like, I want to, I want to run the business.
00:28:38
BJ
I did it for the fame, not the fortune.
00:28:41
Frank Wiebe
There you go.
00:28:42
Frank Wiebe
Yep, exactly.
00:28:42
dialatireinc
Like I don't to, I don't want to be in the garage.
00:28:44
dialatireinc
Like I've done my time changing tires and, patching tires and cleaning up green shrek crap all over the garage i've done i i made sure i waited you took a drink there but uh know i i've done my time with that and i i can't be bothered i have too much fun making uh tiktoks and videos now like don't i have one video that's got 2.3 million views and it's most
00:28:47
Frank Wiebe
Now at that. We're all famous now.
00:28:49
BJ
Yeah.
00:28:50
Frank Wiebe
Yep.
00:28:53
Frank Wiebe
Oof.
00:29:10
Frank Wiebe
That's insane. Or fricking Tesla snow tires. Like that's crazy.
00:29:14
BJ
Really?
00:29:15
dialatireinc
I did snow tires on a Tesla. The guy came in and it's brand new car. Had like a hundred hundred kilometers on it. And he I'm getting some vibration. i'm like, okay, well, I mean, while it's up there, we're putting snows on it anyways. Let me see. The problem was a snow.
00:29:30
dialatireinc
He had so much, he had more snow packed in there in the wheel.
00:29:33
BJ
In the room?
00:29:35
dialatireinc
Well, like, I took the wheel off and I'm like, I feel like I'm outside. Like me it was packed everywhere. And because it's a Tesla, I got, you know, thousands of what do you call comments on there. And it's got like 2.3 million views.
00:29:57
dialatireinc
Do I, do I think it should have got that? No. yes so
00:30:01
Frank Wiebe
It was the worst. It was the worst video. And I was like, this thing is blowing up.
00:30:03
dialatireinc
It was, it was the worst video.
00:30:05
Frank Wiebe
It's insane.
00:30:06
dialatireinc
it was a i I'll agree with you.
00:30:07
BJ
My Hemi hate deserves more than that.
00:30:10
dialatireinc
I mean, I thought my i thought my BMW wheel, that the one with the axle shaft, where I spun it, and my my tech, Yacoub, is like, wheel of fortune, anyone?
00:30:11
Frank Wiebe
she
00:30:20
dialatireinc
but but but but but but but but but I thought that would have really took off, but no. Everyone just wanted to crap on the Tesla in the video, and...
00:30:25
Frank Wiebe
No.
00:30:28
Frank Wiebe
Remember that one time you called me and you said, hey, ah like do you have a marketing manager or something? like How do you get so many views on your videos? I'm like, nah, you just got to have one that hits.
00:30:39
BJ
That's it.
00:30:39
Frank Wiebe
And now you had one that hits.
00:30:40
BJ
So I actually stopped posting for almost a year. And I was just doing the i was doing the repost thing for a bit.
00:30:44
dialatireinc
Oh yeah.
00:30:45
Frank Wiebe
Yeah.
00:30:45
dialatireinc
Oh yeah. Jeez.
00:30:47
BJ
um
00:30:47
dialatireinc
where
00:30:49
BJ
and and then And it started gaining traction. I was like, haven't I haven't even shown my face. I haven't done anything new. There's no new content. I haven't even responded to anything. I just repost, repost, like on this day. That's what it is, on this day.
00:31:04
BJ
and And then when I got back to normal life after we came home, um I started the posting again and not even really putting a lot of effort into it.
00:31:16
BJ
But man, some of this stuff just explodes and it's like one after the other, after the other, after the other. And and I'm not even, work I used to work for it. Now I'm like, nah, I don't care. And i'm I think I'm close to like 13,000 followers or something.
00:31:29
Frank Wiebe
Yeah, it'd be nice if if we as Canadians actually got monetized and were able to make money doing it. But it's like, why why put effort into it?
00:31:35
BJ
we we We can. We can.
00:31:38
dialatireinc
You can.
00:31:39
BJ
it just need to go live.
00:31:41
dialatireinc
Yeah, you have to go live. My goal is to make enough money to to order to get a free pizza.
00:31:44
Frank Wiebe
i don't got time for them
00:31:47
dialatireinc
I told my guys. was like, if I can make at least like 20, 25 bucks, and then I got enough to actually get enough money for a pizza deposited, then we know we made it.
00:31:49
Frank Wiebe
that.
00:31:54
Frank Wiebe
You can buy it.
00:31:58
Frank Wiebe
i was going to say, you can buy pizza for 25 bucks. The pizza I buy myself is like 20 bucks on its own.
00:32:03
BJ
I was just going to say, this fat
00:32:03
Frank Wiebe
Just
Adjusting Business Practices for Better Customer Experience
00:32:05
BJ
bastard can eat more than 25 bucks.
00:32:06
Frank Wiebe
yeah.
00:32:06
dialatireinc
we're we're we're not as We're not as rich as you, Frank.
00:32:07
Frank Wiebe
My, my, my, my, yeah.
00:32:09
dialatireinc
You're expensive pizza, man.
00:32:11
Frank Wiebe
Oh, no, man. I'm you rolling in the dough as much as my shop is making right now.
00:32:12
BJ
but
00:32:16
BJ
no
00:32:16
dialatireinc
hope so, because I made you change your labor rate.
00:32:17
Frank Wiebe
and It doesn't cost me money. Hey, you know what? We haven't had a single, single comment on it.
00:32:23
BJ
You never will, buddy. Oh, buddy, sign me up for that for that conversation.
00:32:25
Frank Wiebe
I know. It's unreal.
00:32:27
BJ
You will never have somebody...
00:32:28
dialatireinc
Frank, I told you, you're you're still 15 bucks shy.
00:32:31
BJ
What are you at?
00:32:31
Frank Wiebe
Yeah, I know. I know.
00:32:32
BJ
You want to say it?
00:32:33
Frank Wiebe
We're at 110.
00:32:34
BJ
Oh, you cheap bastard.
00:32:36
dialatireinc
I'm at 125 and I'm probably going up to 139 or 149 soon.
00:32:36
Frank Wiebe
I know. Hey, listen.
00:32:40
dialatireinc
Yeah,
00:32:41
Frank Wiebe
there's There's one guy.
00:32:41
BJ
Hey, boys. I'm 145. I'm 145.
00:32:44
Frank Wiebe
yep that's awesome. there's There's one guy in my area. He's at 135, I think I heard. um Not busy at all. Not busy at all. Everyone else is at 100.
00:32:56
dialatireinc
Frank, you're Frank. You can go to 135. Everyone comes in to see your pretty face.
00:33:00
Frank Wiebe
Don't worry. We will soon enough. But okay, BJ, we were talking to our friend Eric in Michigan the other day.
00:33:02
BJ
ah
00:33:06
Frank Wiebe
He's at like $189 US s or $190 US. s He's going to go to $200 US.
00:33:09
dialatireinc
Yeah.
00:33:10
Frank Wiebe
s
00:33:11
BJ
what what What does he do?
00:33:11
Frank Wiebe
Like, he, I think he's got like,
00:33:12
BJ
What does he do?
00:33:14
dialatireinc
he has a He has a shop in Detroit, auto repair, general service.
00:33:17
BJ
have a what like what what What does he specialize in?
00:33:20
dialatireinc
General service.
00:33:20
BJ
Or is it just general?
00:33:21
Frank Wiebe
no general service.
00:33:21
BJ
Really?
00:33:22
Frank Wiebe
But he said, yeah?
00:33:22
dialatireinc
he was He was just been used in Houston, Frank. I just talked to him yesterday. He was in Houston there training.
00:33:26
Frank Wiebe
But he said,
00:33:28
dialatireinc
He's killing it.
00:33:28
Frank Wiebe
it's he says He says it's all about customer service. Customer... What did he say? I forget how he put it. Customer experience.
00:33:39
Frank Wiebe
That's what it was. Customer experience.
00:33:39
dialatireinc
Thank
00:33:40
Frank Wiebe
And that's something that we've been working on, right?
00:33:41
BJ
So I'm i'm i'm all um all about that. I've always been about that. um When I was in the automotive surrounded by um like several garages, I always tried to raise the bar at the same time.
00:33:46
Frank Wiebe
Yep.
00:33:55
BJ
Like, so at hey, boys, it's it's the it's a new year. Let's put our labor room up a bit because...
00:33:59
Frank Wiebe
Yeah.
00:34:01
BJ
I don't want you being, i don't know, I don't want Frank being 10 bucks behind us because then he's going to look like the cheap bugger when clearly, you know what i mean?
00:34:08
Frank Wiebe
Exactly.
00:34:10
BJ
Like we we're all on the same page here. and Not every garage was on the same page, but let's just try to raise the bar.
00:34:12
dialatireinc
Yep. Yep. Yep.
00:34:14
Frank Wiebe
Yeah. But in general, right?
00:34:16
BJ
um But I always had that market of, it was cornered a little bit. So like I had that niche market where I specialize in diesel and nobody else around me did. So And even still to this day, I could put my labor rate at whatever I wanted. Nobody would ever squawk and say, no, that's too much.
00:34:37
BJ
Okay, well then go find to go have somebody else do it. um
00:34:41
Frank Wiebe
we we did that
00:34:41
BJ
I don't need the work.
00:34:43
Frank Wiebe
yeah We did that when we started our shop. um All the labor rates were like really low. And my wife called around to all the other shops and says, look, this is what we're going to have our labor rate as.
00:34:54
Frank Wiebe
We suggest that maybe you bring it up to match ours. And that's how we've been able to bring it up a little bit. But otherwise, like around in Elmer here, the labor rate was pathetic. Like it's still way too low for what it is.
00:35:07
BJ
I'm pretty sure there's a guy around here still that might be 80 bucks and and it shit I just shake my head like license.
00:35:12
dialatireinc
80. Licensed mechanic or?
00:35:16
BJ
Yeah.
00:35:16
Frank Wiebe
There's a
00:35:17
BJ
And yes he just signed on to drive on too. And I was like, what are you doing? And been.
00:35:22
Frank Wiebe
there's a guy, hey, listen to this. There's a guy in London. I drive by it every once in a while, $65 an hour. And he's a licensed ah ah safety shop, drive-on.
00:35:29
BJ
No way.
00:35:33
Frank Wiebe
$65 an hour.
00:35:34
BJ
Wow.
00:35:36
Frank Wiebe
How?
00:35:36
BJ
So what are you what are you adding hour to like, what are you doing in a three hour break job?
00:35:37
Frank Wiebe
Like, why?
00:35:40
Frank Wiebe
You know what? Regardless, he's got he's got a it's it's a gar garage in his backyard. It's just him. and whatever i don't care. why Why do that to yourself?
00:35:47
dialatireinc
I mean, you get 30 bucks at Costco, man.
00:35:47
BJ
No, it's not right.
00:35:49
dialatireinc
Like, well what are you even... do
00:35:50
Frank Wiebe
my my My former employer, and he's he's one of the shops that got has got the lower labor rate. And I tell him, why are you doing this to yourself? Wow, you know, my customers are going complain.
00:36:01
Frank Wiebe
I said, why are you doing this to yourself?
00:36:02
BJ
No, they're not.
00:36:03
Frank Wiebe
what Why don't you at least bring it up to the same labor rate that I'm at? don't Do that for yourself because because there's nothing, nothing no one's going to complain about it. Oh, I don't want people to say that I'm too, no, no, no.
00:36:16
dialatireinc
Frank, you're living proof.
00:36:16
Frank Wiebe
People are going to say that you're the chief.
00:36:17
dialatireinc
Like you're the one that said yourself, right? You're like, oh, I don't know. But you haven't had one person say anything.
00:36:20
Frank Wiebe
Yep. Not a single person.
00:36:23
BJ
Yeah, i I could have told you that the day you thought about putting it up.
00:36:25
Frank Wiebe
Wait.
00:36:27
BJ
I've i've played this game for a long time, man.
00:36:27
Frank Wiebe
Yep.
00:36:29
BJ
And every year i would put it up two to five bucks, depending on what was going on.
00:36:29
Frank Wiebe
Yep.
00:36:32
Frank Wiebe
Yep.
00:36:34
dialatireinc
But see, the the thing is, when you raise it, Frank, whenever you raise your labor rate, you still got to give something extra or something more to the customer. So,
00:36:44
Frank Wiebe
And that's exactly what we're doing.
00:36:45
dialatireinc
but They have to feel that, you know, even if it went from 110 to 135, what more are you offering?
00:36:46
Frank Wiebe
Yeah.
00:36:53
dialatireinc
Like maybe now they come in and like you were saying, you have a shuttle. Okay. You're going to get, you're going to drive them back and you send them and pick them up. or you're going to, you know, give them a little gift in their car every time they come in for something.
00:37:01
Frank Wiebe
Yeah. So,
00:37:07
dialatireinc
But you, they have to be able to see if they see the value in it, your fricking labor rate can be 165.
00:37:07
Frank Wiebe
well,
00:37:12
dialatireinc
But as long as a customer sees the value,
00:37:15
Frank Wiebe
ah And that's what we did this time. Like were where we
Technological Advancements in Automotive Services
00:37:19
Frank Wiebe
switched over to TechMetric, which it gives them a huge advantage as to be able to see what's going on in their own vehicle.
00:37:27
Frank Wiebe
Like, ah, I'm i'm i'm starting to...
00:37:28
dialatireinc
Still good feedback from that?
00:37:30
Frank Wiebe
What's that?
00:37:32
dialatireinc
Still good feedback from the information the customers are getting now?
00:37:34
Frank Wiebe
So far, yeah. and And actually we did one today. we're where're We're doing a job for my former employee or employer. And... So I did a whole um DVI on it and I emailed it to him just as kind of like a, you know pushing, know, like, hey, look at what we're doing.
00:37:54
Frank Wiebe
Because I know he ain't ever going to do because he'd be like, nah, it's way too much money. But no, um'm I'm kind of liking the DVI and and actually being able to like take all the pictures and stuff like frick what did it have today like oil leak like crazy oil leak on it i'm like take a picture oil leak oil leak and then just you upload it and customer can see it right yeah
00:38:13
BJ
So I've never, I've just started hearing about this tech metric.
00:38:15
dialatireinc
if but
00:38:18
BJ
um And i I assume it's fairly new.
00:38:21
dialatireinc
It's the greatest software ever made of in mankind.
00:38:23
Frank Wiebe
uh it's it's got to be like eight years old by now maybe 10.
00:38:26
BJ
So back in 2000s, wow, man, I'm old. um
00:38:30
Frank Wiebe
yeah way back in the day
00:38:32
BJ
wait Way back. um Back when like people weren't be able, we couldn't send good text message pictures, right? We weren't we weren't able to do that.
00:38:40
dialatireinc
Yeah.
00:38:41
BJ
So what I would do is I had a digital camera. And I would take a picture of the job. So like when a customer would come in and like i said, I'll use diesel and as an example. If I did, you know, a cab off or I did um injectors or heads or something, something big, you know what i mean?
00:38:57
BJ
I would take pictures of it and I would print them off black and white and attach them to their invoice.
00:39:02
Frank Wiebe
Oh, really?
00:39:04
BJ
I've been doing this since the two thousand s
00:39:04
Frank Wiebe
Oh, wow.
00:39:06
BJ
Just even though the customers always trusted me, I wanted to ensure the fact that they knew 100% what was going on. When they get that like $6,000 bill, it's not it's not made up.
00:39:17
Frank Wiebe
Mm-hmm.
00:39:19
BJ
It's like, there's your there's your truck. That's clearly your truck on the hoist with the with the lid missing off of it. You know I mean And the head's gone. So it's not like we tried to snow you and nobody could ever say you weren't you you couldn't be held accountable for anything I've ever done.
00:39:34
BJ
Like,
00:39:35
dialatireinc
Unless you're using using AI back in the 2000s, we don't know.
00:39:40
BJ
We can barely make internet connections work right now. I don't know about fucking AI.
00:39:43
Frank Wiebe
Yeah, really. Yeah.
00:39:46
dialatireinc
Seriously.
00:39:49
dialatireinc
No, the industry has really changed, obviously, since then. Even now, Frank, i don't know if i was going to mention to you, the recommended thing for oil leaks, the you know it's not really even pictures anymore, it's videos.
00:40:02
dialatireinc
Because it's hard to it's hard to explain a lot.
00:40:03
Frank Wiebe
yeah
00:40:06
BJ
In a picture.
00:40:06
dialatireinc
For from an oil leak, it's not very self-explanatory where you take a picture of this oil.
00:40:11
BJ
Especially the motoring public.
00:40:13
dialatireinc
But like now customers want to actually hear you explain, like, hey, your vehicle has got this oil leak. It's a Chevy Cruze. So that's your fault for buying that vehicle.
00:40:23
Frank Wiebe
Yeah, every Chevy Cruze has an oil.
00:40:25
Frank Wiebe
Actually, actually
00:40:25
dialatireinc
It's leaking from here profusely and you have two options.
00:40:28
Frank Wiebe
oh my gosh.
00:40:30
dialatireinc
I've got a Chevy Cruze outside. I can study you the engine because I've been saving all these Chevy Cruzes like Frank would do.
00:40:36
Frank Wiebe
nice
00:40:36
dialatireinc
Or, you know, we can rebuild this blah, blah, blah and fix it. But that, when you tried it when you're going for your approval, your approval rate is going to be way higher with the video when it comes to that kind of stuff.
00:40:41
BJ
so
00:40:48
Frank Wiebe
See, we we have almost a 90,
00:40:53
Frank Wiebe
5% approval rate recurrently on Techmetric.
00:40:55
dialatireinc
that's because you wear good aftershave.
00:40:58
Frank Wiebe
I did shave today. Did you like it? Anyways, I've been finding, so I did a couple of videos on Techmetric and I found that they took forever to upload. And I'm like, i don't know if it's my my internet connection or whatever.
00:41:09
dialatireinc
Really?
00:41:11
Frank Wiebe
I mean, we did just get a new,
00:41:13
dialatireinc
Were they really long though, Frank?
00:41:14
BJ
Thank you.
00:41:14
Frank Wiebe
No, no, no. Just like short little videos. And I'm like, this takes forever to upload.
00:41:17
dialatireinc
Okay.
00:41:18
Frank Wiebe
So I'm like, I'm going to try it to again. Now we got a new internet router this weekend.
00:41:23
dialatireinc
Okay. It shouldn't take long.
00:41:25
Frank Wiebe
So I'm going to try it again because I'm like, I just, I can't, I can't sit here and wait that long for this video to upload before I can continue on. So that's why I haven't been doing a lot of videos, but I do see some, I can see that one.
00:41:36
dialatireinc
if
00:41:38
Frank Wiebe
and Did you send it to me? Today is like, you need new tires, and this is a child that I must legally feed. And for one, I'm like, okay.
00:41:47
dialatireinc
Yeah. the That's the one where, ah where a guy, uh, had a, he had a picture of his kids taped to the bottom of the guy's car. he's like, uh, you need four tires. And Oh, by the way, these are my, uh, three kids that, uh, I support.
00:42:00
dialatireinc
And, uh, but, uh,
00:42:00
BJ
And they're hungry.
00:42:01
Frank Wiebe
I'm legally obligated to feed them, and for a dollar a day, 749 days, can feed them. you can get new tireres and i can feed
00:42:07
dialatireinc
We can put on a set of four tires and look, they're all holding cups. They're hungry.
00:42:12
Frank Wiebe
Yep. Oh, man.
00:42:15
dialatireinc
But, um but I think, um Frank, like this is going to be a huge difference.
00:42:17
Frank Wiebe
Yeah.
00:42:20
dialatireinc
I'm actually interested to see since you've been using it since basically January, right?
00:42:26
Frank Wiebe
yeah
00:42:27
dialatireinc
The January to December. And you compare your numbers from what you were doing with your old software to, to this software and the different little things that you're,
00:42:36
Frank Wiebe
wow
00:42:38
dialatireinc
you were able to mark up and and profit on, think it's gonna be huge.
00:42:41
Frank Wiebe
The numbers are going to have to be different because I just ah i just hired another apprentice, actually an OEU student out of the high school.
00:42:48
dialatireinc
Okay.
00:42:51
dialatireinc
Nice.
00:42:51
Frank Wiebe
So he's grade 12. So I just hired him, and he's I think he's going to work out really good. And I think later on this week we're doing an interview for a guy who went on Friday to write his ticket. So if he passes – then i'm going hire him so a number is going to look different this year if everything works out because i will have an extra two employees uh yeah yeah i mean
00:43:14
dialatireinc
And then you're going to ASDA.
00:43:17
BJ
Are you going?
00:43:20
dialatireinc
I'm going. I don't care what happens. I mean, I might be in trouble with my wife again, but I mean, I'm going.
00:43:26
Frank Wiebe
and you're going to you're going to vision and you're going to tools and asta damn
00:43:30
dialatireinc
So I'm signed up for Vision. I'm going, was it's in like 11 days or 12 days. So I'm going to Vision. I'm going to Tectonic in April.
00:43:41
dialatireinc
So I'm already booked for that as well. Tools I'm trying to make happen. ASTA, i going to have to figure it out with my wife, hopefully.
00:43:54
BJ
Is that in North Carolina?
00:43:55
dialatireinc
Oh, yeah, that's that's where it all started for me. So I really want to go. That was a really good conference to go to. I would definitely recommend that one. That was a game changer for me.
00:44:06
Frank Wiebe
And I've never been to one. So this one that we're going in Pennsylvania is going to be our first one. And so see if I can.
00:44:13
BJ
and Frank, you speak Dutch or is it is it German?
00:44:16
Frank Wiebe
I speak low German.
00:44:18
BJ
Okay.
00:44:18
dialatireinc
Not hydrogen.
00:44:19
Frank Wiebe
I can understand. i can understand a little bit of Dutch and some and some Russian apparently.
00:44:22
BJ
Great.
00:44:24
Frank Wiebe
Some Russian is is very, yeah, because my, the dialect of low German is a mixture of Dutch, Russian, and some ah Northern, like,
00:44:24
BJ
but
00:44:41
Frank Wiebe
what do they, I forget now. Frigeland, there's a language.
00:44:46
BJ
Oh, okay.
00:44:46
Frank Wiebe
called
00:44:46
BJ
Yeah, yeah. Yeah, yeah.
00:44:47
Frank Wiebe
yes Yeah, so that kind of stuff. But anyways, interesting.
00:44:50
dialatireinc
but no Spanish.
00:44:52
Frank Wiebe
I do not speak Spanish, but I want to so bad. So I'm going to learn that. I really have to. For next time I go to Puerto Vallarta, I'm going to need to know Spanish.
00:45:00
BJ
I wouldn't be going there right now. Yeah.
00:45:01
Frank Wiebe
a
00:45:03
Frank Wiebe
We just came back.
00:45:03
dialatireinc
Yeah.
00:45:03
dialatireinc
Whenever you,
00:45:04
Frank Wiebe
We just came back from Puerto Morales or whatever it was by Cancun there. So that's at the opposite end, like the week before last.
00:45:11
BJ
yeah
00:45:12
Frank Wiebe
And I was like, o
00:45:13
dialatireinc
I'm seeing videos coming out from all the cartel, uh, they lit up a Costco on fire. I mean,
00:45:19
Frank Wiebe
no, they actually didn't burn the Costco. They burned a car.
00:45:21
dialatireinc
Oh, the car's out. the Yeah, yeah, yeah.
00:45:22
Frank Wiebe
a truck in front of Costco. Yeah.
00:45:25
dialatireinc
But, I mean, there's it's brutal over there right now.
00:45:25
Frank Wiebe
Anyways.
00:45:28
dialatireinc
But, I mean, Frank,
00:45:28
BJ
we got friends We got family that's planning on going Friday and we're like, um I
Building Trust and Customer Relationships
00:45:33
BJ
don't think should be going.
00:45:33
Frank Wiebe
Nope.
00:45:34
dialatireinc
you may want to check your flights there.
00:45:34
Frank Wiebe
I think they'll be.
00:45:35
dialatireinc
They canceled all the flights going in into into into that area.
00:45:38
BJ
Yeah.
00:45:39
Frank Wiebe
But if you want to go to all-inclusive right now, you can get it for like 200 bucks. okay
00:45:46
dialatireinc
Oh, it's all inclusive, all Yeah.
00:45:46
Frank Wiebe
Yeah. yeah It just, there's nothing included because there's nothing.
00:45:51
dialatireinc
And there's nothing.
00:45:52
Frank Wiebe
What did I hear somebody just say that they're, oh, my cousin, he's doing some work at my shop. And he's saying that they've got friends that are actually in Puerto Vallarta, stuck there.
00:46:03
dialatireinc
Oh, geez.
00:46:04
Frank Wiebe
And they're they're stuck in their room and the food is rationed to their room and they already ran out of alcohol. So he's like, they're just sick, suck suck right now. They just don't want to be there.
00:46:18
Frank Wiebe
But yeah, they have to stay in their room.
00:46:18
BJ
So, and easy are you doing are you doing drive-on too?
00:46:22
dialatireinc
The safety inspections? Yeah.
00:46:24
BJ
Yeah.
00:46:25
dialatireinc
Yeah, I really love doing it on the tablet.
00:46:25
BJ
So, Frank and I were talking...
00:46:28
dialatireinc
Like I love, you know, doing a Calvin Klein photo shoot of every single vehicle that comes in. I mean, if I could ever ask in life, please, please let me take all these pictures of the vehicle to submit them online. I mean, this was my dream come true.
00:46:45
dialatireinc
was great.
00:46:46
BJ
So I had this conversation with Frank the other day.
00:46:49
dialatireinc
Oh, God.
00:46:51
BJ
I've, uh, so I'm, uh, I am like, I started my own forklift company. My kid got diagnosed with cancer last February and my, or our lives were turned upside down.
00:47:00
dialatireinc
Sorry, hear that.
00:47:02
BJ
Um, so we were kind of forced into figuring out what we were going to do.
00:47:02
dialatireinc
Sure.
00:47:06
BJ
Um, I was already running a company here. Um, anyways, that's a whole other story, but, um While we were ah in the hospital, my friend messaged me and he's like, hey man, do you know any licensed techs looking for a job?
00:47:19
BJ
And I was like, no.
00:47:21
Frank Wiebe
Yeah, yeah.
00:47:22
BJ
Good luck.
00:47:22
Frank Wiebe
Good luck with that.
00:47:24
BJ
he's like, ah. He's like, yeah, I had a feeling you would say that. He's like, well, keep your eyes open. He's like, my licensed guy moved away and was on good terms. And he's like, but now my apprentice can't work and I got just signed on to drive on. So like now i don't know what we're going to do And I'm like, oh shit.
00:47:24
dialatireinc
I hear that every day.
00:47:41
BJ
So I just, I drove down there the next day. I put my license on the wall. i was like, do whatever you gotta do, man. I'm your dude, whatever. So I'm still in the automotive. I'm still doing safeties.
00:47:52
BJ
Like I do them like once every two weeks or whatever, I'll go into the shop and they'll line them up and I'll just do piles of them.
00:47:55
dialatireinc
yeah
00:47:58
BJ
I think drive on can kiss my ass. um I was telling Frank, it I got audited.
00:48:01
Frank Wiebe
ah it's It's such a pain.
00:48:07
BJ
for a shitty picture and it was and it was a weird, and it was ah it was a shitty picture.
00:48:10
dialatireinc
Sorry, what what picture?
00:48:14
dialatireinc
Oh, sorry. I heard something completely different.
00:48:14
Frank Wiebe
I heard it too.
00:48:15
BJ
I had like, I had a telephoto,
00:48:15
Frank Wiebe
I heard it too. Rewind. Rewind. I heard it too. Yeah. Yeah. Yeah.
00:48:24
dialatireinc
I was like, hold on a second.
00:48:24
BJ
i had like i had a telephoneal leg I had my cannon
00:48:26
dialatireinc
Why would you send that? And whose was it that you sent to drive off?
00:48:33
BJ
Man. So, and I remember the car too. um And it was, and it, and there was a new prompt that came up and it said, this is part of your annual audit.
00:48:36
Frank Wiebe
Oh, man.
00:48:41
BJ
And I was like, what?
00:48:41
Frank Wiebe
Yep.
00:48:42
BJ
so There was extra procedures they wanted me to do.
00:48:42
Frank Wiebe
i've i've had I've had two of those.
00:48:44
BJ
Right.
00:48:44
Frank Wiebe
Yep.
00:48:45
BJ
And I, and I thought this is weird. I've never seen this. And they wanted like either a video or a picture and with like documentation or something stupid, like show me the third, show me the brake lights working.
00:48:53
Frank Wiebe
Yep.
00:48:55
BJ
All right. fuck So here's the brake lights working, you know, smile.
00:48:59
dialatireinc
Yeah. Yep.
00:49:00
BJ
And yeah, And then put a description in the same car.
00:49:04
Frank Wiebe
Break late's work.
00:49:05
BJ
I guess they were scrutinizing the car. like, or that specific safety that I did. And they complained about one picture and it was like, it didn't show the caliper with the rotor and the backing plate and the measuring tool clear enough.
00:49:25
BJ
And I was like, you gotta fucking kidding me.
00:49:25
dialatireinc
yep
00:49:28
dialatireinc
You need two people to take pictures for for a drive-by.
00:49:28
BJ
Like, yeah I'm getting pretty good at it, but I mean, ah that tablet weighs a ton.
00:49:30
Frank Wiebe
No, you don't.
00:49:34
BJ
And eventually you're like, I'm like Michael michael j Fox trying to take a picture.
00:49:36
Frank Wiebe
Your wrist, yeah.
00:49:39
Frank Wiebe
Yeah.
00:49:40
dialatireinc
That tablet's junk when it comes to taking pictures.
00:49:40
BJ
And
00:49:43
BJ
buty and somebody told me that you can take pictures with your phone and upload it to the tablet so you can take perfect pictures every time.
00:49:43
Frank Wiebe
Have you got...
00:49:51
dialatireinc
Oh.
00:49:53
BJ
I've never experimented with it.
00:49:54
Frank Wiebe
No, I don't think you can.
00:49:55
BJ
The tablet also has a flash on it, which makes it even worse.
00:49:56
Frank Wiebe
I don't...
00:49:58
BJ
Did you know that?
00:49:59
Frank Wiebe
Yeah, yeah. have you have you got Have you got that light that I sent you?
00:50:00
BJ
It's garbage.
00:50:03
Frank Wiebe
The link to?
00:50:03
BJ
Not yet.
00:50:04
Frank Wiebe
Oh, dude, get it Makes a world of a difference.
00:50:07
BJ
I just said we got that also that also a light, that stupid, beny one I haven't tried it yet, but but usually I have my apprentice beside me and i'm like, okay, hold the light.
00:50:07
dialatireinc
Which one?
00:50:11
Frank Wiebe
Yeah, that thing's a pain.
00:50:16
BJ
little more to the left. Okay, little more to right. Okay. Oh, perfect. Don't
00:50:23
BJ
move. Yeah. And then, you know, you just hear that. de be
00:50:29
Frank Wiebe
yep
00:50:29
BJ
boom And by that time I'm shaking and it that the picture that it took is blurry.
00:50:29
dialatireinc
Oh, God, at the tablet.
00:50:33
BJ
And I'm like, God damn it.
00:50:34
Frank Wiebe
yep yep
00:50:36
dialatireinc
I can't stand it. When we first got it and had to first safety, I'm like, I was telling David, I'm like, David, and when the safety is done, I've got this vehicle coming in for breaks. He's like, yeah, so about that.
00:50:52
dialatireinc
like, what do you mean? I thought you said the car doesn't really need much. He's like, oh, no, it doesn't. But I'm still taking pictures.
00:51:00
BJ
hope So that's another thing.
00:51:01
BJ
what what are What are you guys doing for ah when you do when you bring them in?
00:51:01
dialatireinc
of us
00:51:02
dialatireinc
Yeah.
00:51:06
BJ
Are you checking them first before you go through all this bullshit? Are you actually failing them online?
00:51:11
Frank Wiebe
I rarely ever failed them online.
00:51:13
BJ
Yeah, i wouldn't.
00:51:13
dialatireinc
were and No, we're checking the vehicle as we go along.
00:51:13
Frank Wiebe
i
00:51:13
BJ
i We check them out first.
00:51:16
Frank Wiebe
Forget that bullshit.
00:51:17
BJ
We check them out first because I'm not going to put fail and then have to go through all that dog shit of having to explain why.
00:51:17
Frank Wiebe
Yeah.
00:51:22
Frank Wiebe
Actually, yeah, actually you can fail it. And then like, like let's say something fails, but the breaks pass, you can use those break measurements if you do it again within 10 days, and then you can pass it using the break measurements that you did before, or you do this, just upload it.
00:51:38
BJ
m I just don't think it's worth it.
00:51:39
dialatireinc
I mean, can you not just do a written safety? Like, okay, you know this vehicle needs brakes, control arms, rods. You do everything and then you do the safety? or I mean, again, I'm not the one that does it.
00:51:49
Frank Wiebe
Yeah, like so so what we do is we we go through everything and check it and I make make my list.
00:51:51
dialatireinc
Yeah.
00:51:54
Frank Wiebe
Like I still got a physical list. I write it down, everything on and then go through and then fix it.
00:51:56
dialatireinc
Yeah.
00:51:59
Frank Wiebe
And then and then when I go through, like I have a 99 percent pass rate on mine. Every once in a while, I'll fail one that I know somebody is going to be taken down the road to get somebody else to pass it.
00:52:10
BJ
Oh, fair enough. Yeah, I get that.
00:52:12
Frank Wiebe
Yeah. So then at least I have that on record. Right. But most of the time I never do. Like I got a I got a friend in St. Thomas. They every single vehicle like it will either pass or fail.
00:52:23
Frank Wiebe
And every single vehicle is put through. And I'm like and I got a friend in London. He said his and was somebody down the road drives it up to Brampton. He says, if the car can drive to Brampton and drive back, it don't matter what condition it it passes.
00:52:37
dialatireinc
It passes.
00:52:39
Frank Wiebe
And I'm like, why are we making so much effort on making it to fail these things when when literally that shit's still going on?
00:52:43
dialatireinc
Yeah.
00:52:47
Frank Wiebe
like like
00:52:47
dialatireinc
The reason we have this bloody tablet is because of them.
00:52:47
BJ
Right.
00:52:51
Frank Wiebe
yeah it's
00:52:51
dialatireinc
Like.
00:52:51
BJ
Right.
00:52:51
dialatireinc
It's
00:52:52
Frank Wiebe
and it's and it And it hasn't made any better. If if anything, it's made it worse because, oh, dude, it is so easy to, my gosh.
00:52:56
dialatireinc
a bit easier.
00:53:00
BJ
The old dirty surgy.
00:53:01
Frank Wiebe
I don't want to tell the whole, I don't want to tell the whole internet, but it's like faking it, faking a safety now is just as easy as it was before. The only thing is the vehicle has to physically be there for at least five minutes. That's it.
00:53:15
Frank Wiebe
The rest of it doesn't matter.
00:53:15
BJ
Right.
00:53:15
dialatireinc
it's it's It's sad because like we we try to like for when we're doing a safety, my my tech is everything's by the book, which that's what I want anyways.
00:53:16
Frank Wiebe
Like it's, it's bullshit.
00:53:25
dialatireinc
And I want it done right.
00:53:25
Frank Wiebe
Yeah. Yep.
00:53:27
dialatireinc
i don't need the bullshit of the car coming back or, you know, what's this noise? What's this noise? Like, dude, if you hear a noise and my mechanic do the safety, you need to get your ears checked because trust me, whenever I sell cars and he does the safety, ain't making shit.
00:53:38
Frank Wiebe
Yeah.
00:53:42
dialatireinc
So like it's done and it's done.
00:53:42
Frank Wiebe
Dude.
00:53:44
dialatireinc
This ain't coming back.
00:53:46
Frank Wiebe
No, I pride myself in having safety checks that are perfect.
00:53:50
BJ
Perfect. You know what? Me too.
00:53:52
Frank Wiebe
Yeah.
00:53:53
BJ
I've never been...
00:53:53
Frank Wiebe
Yeah. And that's the way it should be.
00:53:54
BJ
like can i can be held accountable for everything I've ever done. like don't You can't say that I did something dirty or you know somebody got ripped off.
00:53:58
Frank Wiebe
Yeah.
00:54:01
BJ
there No, it's bullshit.
00:54:01
dialatireinc
That's the thing. We all have to sleep at night and when we sleep at night, we we know that we did a good day's work and youd go on to the next day and there it is, right?
00:54:04
Frank Wiebe
Yeah.
00:54:07
BJ
we made it this far.
00:54:11
BJ
Yeah, that's why people trust us, right?
00:54:11
Frank Wiebe
Yeah, exactly.
00:54:13
BJ
I mean, I've had customers for years, they just drop their stuff off.
00:54:17
dialatireinc
No, they don't drop.
00:54:17
BJ
They say...
00:54:18
dialatireinc
those are Those are my favorite customers and they're called key throwers.
00:54:22
BJ
Yeah, they just, exactly. Boom. This, the car is fucked.
00:54:24
Frank Wiebe
Yeah.
00:54:24
dialatireinc
Here we go.
00:54:25
BJ
Fix it. Don't call me till it's done. don't even care. Don't, don't, I don't call me. Just fix it.
00:54:30
dialatireinc
Yeah.
00:54:30
Frank Wiebe
Yeah.
00:54:31
BJ
Call me when it's finished.
00:54:31
Frank Wiebe
No, no, just fix it.
00:54:31
dialatireinc
you want me to let you know how much it is?
00:54:33
dialatireinc
No, just fix it.
00:54:33
BJ
No, I don't have time for that.
00:54:34
dialatireinc
And I know you're going be reasonable. Just fix it. And i'll talk to you later.
00:54:36
BJ
Yeah, let's fix it.
00:54:37
Frank Wiebe
Yeah.
00:54:37
BJ
Yeah.
00:54:38
dialatireinc
those are Those are my favorite.
00:54:38
Frank Wiebe
That's the best customer.
00:54:39
dialatireinc
And those are the customers that I don't even charge them as much because they're that trusting.
00:54:44
BJ
No, because you know why? Because they're so easy to deal with.
00:54:47
dialatireinc
Yeah.
00:54:48
Frank Wiebe
Yeah, it's it's the bullshit customers that
00:54:48
BJ
And i've I've created relationships with these people, like like friendships with these customers over the years.
00:54:55
dialatireinc
Yeah.
00:54:55
BJ
I've been fixing customers' vehicles for like over 25 years through generations. Like I fixed their parents, then the kids, and then the kids' kids. Like, it's a amazing.
00:55:04
dialatireinc
Yeah.
00:55:06
Frank Wiebe
I've got one customer, him and I go out for a steak dinner every couple of months. And it's just, yeah, I love having that kind of relationship with them.
00:55:13
BJ
It's awesome.
00:55:16
BJ
One my customers came to our wedding.
00:55:18
dialatireinc
Oh, wow.
00:55:18
Frank Wiebe
There you go
00:55:19
dialatireinc
Wow.
00:55:19
BJ
She was an absolute beaut. She lived in Sudbury, which is, and when I was living in Innisfil, that's like for four hours away.
00:55:30
BJ
She drove four hours to have her vehicles fixed. We would tow them from her house to my shop to have them fixed.
00:55:39
Frank Wiebe
go. Wow.
00:55:40
BJ
She did a she did a um a ah transit service just for the airport. So she would bus people. Well, not bus. They were Econoline vans. She had those 10-passenger vans.
00:55:51
BJ
And they had diesels in them. So that's how she got my name. And um I would fix her vehicle, her vans, her E350s. And she if it broke in her driveway, there was a Ford dealer, 10K down the road.
00:56:05
BJ
She towed it four hours to my shop.
00:56:07
dialatireinc
Oh, God.
00:56:08
BJ
Never complained about anything. I bend over backwards for that woman. ah We would give her deals on like we we'd pick her up. We'd cut the towing in half. And like she was just an absolute gem to deal with. There was never any issues. She trusted us like me wholeheartedly.
00:56:23
dialatireinc
That's rare to find.
00:56:23
BJ
And we ended up becoming like really close. she might Like I said, she came to my wedding. um And you you make really good relationships with these people. If you're a good person, you will bring those good people to you.
00:56:35
dialatireinc
Yeah.
00:56:39
dialatireinc
You know, um it's, ah I always mentioned my buddy, Josh Parnell. He's another podcaster. He's a really good guy shop coach as well. But the main thing he says is people before profit. And it's very true.
00:56:54
BJ
100%, man. This is not a get-rich-quick scheme.
00:56:54
dialatireinc
You take care of people, the profit's going to come.
00:56:57
BJ
It's a get-rich-slow program.
00:57:00
dialatireinc
Yeah.
00:57:01
Frank Wiebe
yeah i hear all these ah i hear all these training these training players and and they talk about like you know uh the front counter staff they got a
00:57:01
dialatireinc
Wait, we're supposed to get rich?
00:57:12
Frank Wiebe
talk, like get to know the customers and talk about it. And then I forgot the one I heard the other day where it's like, it's all about relationship.
00:57:16
dialatireinc
It's all about relationship. It's relationship selling. You're, you know,
00:57:19
Frank Wiebe
Like, like, you know, where do your kids do and where do they play soccer and all that kind of stuff. And, you know, my wife is amazing at that. When she sits at the front counter, like the other day I heard her ah talking with a customer and this is customer, I think I'd only been there two, maybe three times.
00:57:35
Frank Wiebe
And like because we have the temporary office now in the shop and I can overhear the conversation, also sudden I'm like, they're talking about gluten allergies. And I'm like, who the hell talks aboutot to a customer about gluten allergies?
00:57:47
dialatireinc
I do.
00:57:48
Frank Wiebe
And I'm like, but here, my wife is is gluten sensitive. And
Hospitality in Automotive Services
00:57:53
Frank Wiebe
this guy's gluten sensitive. So they're like, they're talking, they have something in common and they're talking about it. and it's like, he'll forever remember that.
00:57:59
Frank Wiebe
We'll forever remember that. Now it's like, you know this kind of weird relationship, but it's like so cool to know that. And I'm like, I can't do that.
00:58:07
BJ
Oh,
00:58:08
Frank Wiebe
If I sit at the front counter, I'm like, say five words. That's it. I'm done. Right.
00:58:12
BJ
oh really?
00:58:12
Frank Wiebe
But if she sits there.
00:58:12
BJ
Oh, put me in, coach. i'm I got the biggest fucking mouth. I can just talk to people for days.
00:58:16
Frank Wiebe
Oh, man. My wife will sit there and talk for hours.
00:58:17
BJ
Surprise
00:58:19
Frank Wiebe
Like, it don't matter. She'll just, she'll conversate all day long.
00:58:21
BJ
my wife not.
00:58:22
dialatireinc
But Frank, you know what she's doing is his she's providing unreasonable hospitality.
00:58:22
Frank Wiebe
Like, how do you not run out of words to say? She's like, i don't know.
00:58:26
Frank Wiebe
I just talk about stuff.
00:58:26
BJ
Ah.
00:58:30
Frank Wiebe
Ah, dude. it's It's unreal. The way that she can conversate with people, it's unreal.
00:58:33
BJ
And it's not even it's not even forced, right? It's just genuine, so.
00:58:36
Frank Wiebe
Exactly.
00:58:36
dialatireinc
so then
00:58:36
Frank Wiebe
And that's how it is.
00:58:37
dialatireinc
that's That's the book I was telling you, Frank.
00:58:37
Frank Wiebe
Not at first at all.
00:58:40
dialatireinc
viji You should check it out too. It's called Unreasonable Hospitality. And literally, I've been trying to finish reading the book for a month and a half.
00:58:48
BJ
I can't read.
00:58:48
dialatireinc
I just haven't had time, but, but yeah, well, I mean, Hey, you know, whatever works.
00:58:49
BJ
That's why I fix stuff.
00:58:50
Frank Wiebe
ah
00:58:53
BJ
I'm just kidding. Yeah. i'm just kidding
00:58:56
dialatireinc
No, I know that, but, but you know, the, the, the book itself, it's, it's quite simple.
00:58:58
BJ
ah
00:58:58
Frank Wiebe
I'm write that down.
00:59:00
BJ
yeah
00:59:03
dialatireinc
The, the concept it's, you know, we all provide hospitality of some sort. Like Frank at at his shop, you know, his wife offers unreasonable hospitality.
00:59:15
dialatireinc
And Frank, when he's talking to customers, he talks them to a different level of respect and hospitality than he would, you know, uh,
00:59:16
Frank Wiebe
Yeah.
00:59:24
dialatireinc
and like you know Every customer comes in. i mean, it's gold, right? They're there for a reason. They're coming to you They didn't go to the shop down the road. They came to see Frank, you know, nice clean shaved face and everything.
00:59:36
dialatireinc
So, you know, he he provides.
00:59:38
Frank Wiebe
my scruffy white beard. i'm getting old, you know?
00:59:40
dialatireinc
Yeah. It provides that level of service. And BJ, like unreasonable hospitality, the whole thing is, is here's hospitality. But then when you ah provide a level up here, it's like, holy crap, why would I ever go anywhere else? 100%.
00:59:56
BJ
Right.
00:59:57
dialatireinc
i
00:59:57
BJ
And you should pride yourself on that because not every garage can pull that off.
00:59:59
dialatireinc
hundred percent
01:00:02
dialatireinc
No, and it's not easy either. I mean, it is not something that you wake up in the morning and you're like, yeah, you know what? i think I'm going to be extra nice to customers today. It doesn't work that way. It's like, yeah,
01:00:13
Frank Wiebe
i think I think just the opposite. I think most most mechanics wake up and say, I think I'm going to be a dick today.
01:00:19
BJ
yeah and no you're
01:00:19
Frank Wiebe
I'm just
Handling Customer Interactions and Challenges
01:00:20
BJ
You know what?
01:00:20
dialatireinc
I'm going to make sure my gross profits at 96%.
01:00:20
BJ
so that's that is ah that's a massive conversation because most techs belong behind the door on the hoist.
01:00:20
Frank Wiebe
um it's going to be a prick.
01:00:30
Frank Wiebe
odd Don't ever talk to a customer.
01:00:30
BJ
You can't, you you can't, you can't, don't let them talk to the customer.
01:00:34
Frank Wiebe
So, yeah.
01:00:35
BJ
oh excuse Excuse me, so how's my car? Well, it's fucked. Well, that's not the words you used, you know?
01:00:39
Frank Wiebe
yeah And that brings me exactly, Anis, you said before about doing ah videos, DVI videos on Tagmetric.
01:00:45
dialatireinc
Yep. who
01:00:47
Frank Wiebe
And I see some of these videos online and people are like, they're pretty cool, right? My apprentice, he's ah he's a great apprentice. like he he can do He can do crazy good work.
01:00:58
dialatireinc
Yep.
01:00:59
Frank Wiebe
But I don't know if I would have him do a video.
01:01:02
dialatireinc
So I watch every single digital, every video that comes on.
01:01:02
Frank Wiebe
to share with the customer. A former employee that I had. A former employee that I had, ever never, never would had him do that, right?
01:01:07
dialatireinc
every video that comes on
01:01:11
dialatireinc
Every video that's made, I do not share it with a customer until I've watched it. And I've watched some and I have deleted the video, called the tech in the back and said, the video was awesome.
01:01:16
Frank Wiebe
Yeah.
01:01:23
dialatireinc
And I'm not even trying to be funny. It was great. But at the end, um
01:01:28
Frank Wiebe
Change your terminology.
01:01:29
dialatireinc
At the end, you know, like my tech was like, said something like, very bad.
01:01:30
Frank Wiebe
get
01:01:30
BJ
Shut your mouth.
01:01:34
dialatireinc
Like, you just said at the end, of like, you were 100% right, buddy.
01:01:35
Frank Wiebe
but
01:01:40
dialatireinc
It is very bad.
01:01:40
Frank Wiebe
yeah
01:01:41
dialatireinc
Like, their car is going to fall apart on the side of the road.
01:01:45
BJ
Right.
01:01:45
dialatireinc
but You don't want to end the video with very bad. So he just I was like, remake it, make it about 20 seconds, exactly the way you did it, which was fantastic.
01:01:48
BJ
No.
01:01:55
dialatireinc
Don't say very bad the end, and we're good.
01:01:56
Frank Wiebe
leave the leave the bad stuff out but yeah
01:01:57
BJ
right
01:01:58
dialatireinc
Like, I mean, I wanted to say worse than that. I'm like, do not drive. You cannot share the road with my family with this vehicle, but we can't see that.
01:02:06
Frank Wiebe
Yeah. But yeah, yeah. Some techs are just so crude that there's like, you just can't even, but, but we as shop owners, we understand the relationship that we have to have with the, with the customer.
01:02:13
BJ
no
01:02:17
dialatireinc
We have to watch stuff we said now.
01:02:17
Frank Wiebe
We're like, we have to be soft.
01:02:19
dialatireinc
down
01:02:19
Frank Wiebe
Like, okay, we, we, this is like, this is the worst car you've ever seen in your life, but you still be soft about it.
01:02:22
BJ
Yeah, but you need to feel that you can talk to certain customers.
01:02:25
Frank Wiebe
right
01:02:25
BJ
You can talk to them that way, right?
01:02:27
Frank Wiebe
Yeah.
01:02:27
BJ
Once you have a relationship with them, you know, you can say, you you're not going to do it to a 80 year old Mrs. Smith and go, well, your wheels are about to fly the fuck off.
01:02:39
BJ
No, that's not the way we, that's not the way we were to, you know?
01:02:39
Frank Wiebe
Yep.
01:02:42
Frank Wiebe
No.
01:02:42
BJ
Um, but you know, when, uh,
01:02:45
dialatireinc
15 years ago would have been okay and I would have loved it. flo Before all the Google reviews, it could have been like, I mean, if if if you're looking to meet the ah meet the guy upstairs, I mean, do nothing.
01:02:58
Frank Wiebe
ah i
01:02:58
BJ
See? Have at her. Is
01:03:00
Frank Wiebe
I have, okay. We had it we had one right now that brought it in and it was like the customer's complaint was a flat tire. and there was a service light on the dash and there was no heat bring it in there's a hana crv of all things no no coolant in it i'm like how does it and i have no coolant no leak anywhere flex capacitor yeah um the tires i have never seen balder tires that still drove it was unreal they were like
01:03:15
BJ
this a dog?
01:03:20
BJ
Oh, no heat. I get i get that. Oh.
01:03:20
dialatireinc
Oh, wow.
01:03:24
BJ
oh but
01:03:26
dialatireinc
The flux capacitor got, you know.
01:03:38
Frank Wiebe
And ah what was the third thing?
01:03:42
dialatireinc
Flux capacitor.
01:03:42
Frank Wiebe
i know Yeah. Anyways, i'm like I'm like, how in the heck? So my my newly hired ah apprentice, he's like, um are they driving these tires in the wintertime? And I said, yeah, it just came in.
01:03:58
Frank Wiebe
He's like, aren't they bad? And I'm like, yeah, like they're freaking, they're freaking ball.
01:04:03
BJ
I'm no rocket scientist, but
01:04:06
Frank Wiebe
Like it was unreal. Like I'm like, how do people get to that point? Oh, and the service light was on. Service light was on because it was 8,000 kilometers past due for his oil change.
01:04:15
dialatireinc
only
01:04:16
Frank Wiebe
And on a Honda, it comes up and it tells you like your services do service is due, service due. 8,000 kilometers of looking at that light saying service is due. And now you're bringing it in and saying, oh, there's a service light on. I don't know why.
01:04:30
BJ
See, but those are the customers that are going to complain about you putting the labor rate up five bucks.
01:04:34
Frank Wiebe
But no, actually not. We got the okay. Got brand new tires coming. um Added cool and to see what the heck.
01:04:39
BJ
And then they're just lazy.
01:04:41
Frank Wiebe
Do an oil change. Like, no no problem. Oh, and then we sold filters because the filters were dirty.
01:04:46
BJ
they new? It must be new because you would never have let it got to that.
01:04:49
Frank Wiebe
Well, no, No, not true because it had our oil change sticker in it. so So we did the last service on it.
01:04:59
dialatireinc
10 years ago?
01:04:59
BJ
But five years ago.
01:04:59
Frank Wiebe
But... No, it wasn't even that long. Actually, here's the thing. According to the months, it was due for an oil change in February of 2026, which is what we're at right now.
01:05:10
dialatireinc
Okay.
01:05:12
Frank Wiebe
But it was 8,000 kilometers past due.
01:05:14
BJ
So they drove the the lips off of it.
01:05:16
Frank Wiebe
So they drove ton in the last six months.
01:05:20
BJ
Wow.
01:05:20
Frank Wiebe
and It was like 020 synthetic, right? So the last six months since we've seen it, they drove an awful lot. Completely whirled the tires. And like... i like That's a lot of miles.
01:05:33
Frank Wiebe
And yeah we just never seen it.
01:05:34
BJ
here...
01:05:34
Frank Wiebe
Like, what are you going to do if they don't come back, right?
01:05:35
BJ
so here Use that ah as an example. I don't know about TechMetric. I've never been involved in that. But I had ShopKey back in the day, and I loved ShopKey. And it was a standalone system. It was before it was online.
01:05:48
BJ
And you could send out reminders. So I don't know.
01:05:51
Frank Wiebe
Yeah.
01:05:52
BJ
are you guys doing that? Like, are you sending out your due for a service at, you know, like...
01:05:56
dialatireinc
Mine does it automatically. i got the marketing option as well. So Mine does it, basically, if you get an oil change, you're going to get a text after like around five, six months.
01:06:06
BJ
So they get a text or they get an email?
01:06:08
dialatireinc
Text and email.
01:06:09
BJ
Okay.
01:06:09
dialatireinc
And letting them know that your service is coming due.
01:06:10
BJ
so So are people, with like, are they receptive to that or are they, like, piss off, stop sending me this junk?
01:06:17
dialatireinc
ah Again, I'm pretty selective on what cars I... I work on, like I just don't want to take every customer. So if the customer is kind of edgy and just not my cup of tea, I usually just don't service the vehicle.
01:06:25
BJ
No, no, fair.
01:06:30
BJ
Yeah. Like the BMWs.
01:06:34
Frank Wiebe
Yeah, don't work on those.
01:06:35
dialatireinc
Bring my wallet? Yeah, no. No, I do have i do have some pretty decent, i call them Euro customers, but I don't get into anything too high end.
01:06:37
Frank Wiebe
um
01:06:44
dialatireinc
Like I'm not doing M3s and 7 Series. Like I'll have some regular and
01:06:50
BJ
Three series garbage. Yeah.
01:06:52
dialatireinc
Five series. I got a lot of X1s for some reason. And yeah.
01:06:56
BJ
God, they're terrible cars.
01:07:00
Frank Wiebe
You were asking about the text messages. Margarita was talking about that just last week. Cause she's like, yeah.
01:07:05
dialatireinc
I love it. Best ever.
01:07:06
Frank Wiebe
And she's like, oh, I think we can do this on here. And I'm like, yeah, definitely. So I don't know if she did set it up or not, but but we're definitely going to work on that to to remind customers.
01:07:11
dialatireinc
It's great.
01:07:15
Frank Wiebe
Cause we have, especially this one customer, he was supposed to come in today for a safety check on his truck and trailer.
01:07:24
dialatireinc
Yep.
01:07:24
Frank Wiebe
We texted him on Friday to remind him, hey, Monday morning.
01:07:30
BJ
And some people appreciate that.
01:07:30
Frank Wiebe
He forgot. he saw
01:07:32
BJ
that cetera like
01:07:33
Frank Wiebe
He's so forgetful. But I'm like, okay, well.
01:07:34
BJ
So some some guys appreciate that, especially guys with like, they got like five trucks and five trailers and they're like, ah I don't know when they're due.
01:07:39
Frank Wiebe
Yeah.
01:07:42
BJ
And I'm kind of hoping that Frankie would just say, hey, ah idiot, you're due for this. ah Yes, right. I'm due for that. And I'll drop it off. and
01:07:49
Frank Wiebe
Actually, we we did that because we we service quite a few fleets. And we're trying to we're trying to sc like stagger them so they're not all coming in at the same time.
01:07:49
dialatireinc
im
01:07:59
BJ
So
01:07:59
dialatireinc
Yeah. That's good.
01:08:01
Frank Wiebe
right So Margarita has been calling around saying, hey, we know that you're due for your annuals. We want to book it here and here and here. here
01:08:08
dialatireinc
good
01:08:09
Frank Wiebe
So one fleet we're done. We did it last week. This week is supposed to be another fleet.
01:08:16
BJ
so
01:08:17
Frank Wiebe
And then I think a third fleet going the next week after something like that. So.
01:08:21
BJ
I want to interject about annuals. So that in my world now, the new, the forklift world, annuals have to be done annually, obviously.
Forklift Industry Regulations vs. Automotive Practices
01:08:30
BJ
um
01:08:31
Frank Wiebe
Yeah.
01:08:31
BJ
And it is it's an inspection that requires, ah it has to be done by law for a facility to have it done by a professional like myself.
01:08:33
dialatireinc
Thank you.
01:08:43
BJ
And if it's not done, the m MOL is involved. So, Here's the thing, like guys with the F-250s that kind of slide under the radar, right?
01:08:54
BJ
um That are pulling the five-ton dump trailers that, oh, forgot. know mean? Scale dodgers. um Here in the forklift world, if you do not do your annual certification, you the operators aren't even allowed to to sit on that machine.
01:09:13
Frank Wiebe
Yeah.
01:09:14
BJ
So you're forced into it, which is kind of... It's different from the automotive side, right? So it has to be done no matter what. So everybody looks at my sticker on that mast and says, oh shit, it's that thing's due at the end of this month and we have to get it done.
01:09:29
BJ
So we better figure this out now.
01:09:30
Frank Wiebe
Yeah. yeah They don't have a choice. yep
01:09:32
BJ
um
01:09:32
dialatireinc
So if you don't do it, they they can't sit in the machine, you're saying?
01:09:35
BJ
They're not allowed to use it.
01:09:36
Frank Wiebe
Yep. You cannot move it. Like if it's parked in the middle of your...
01:09:39
BJ
No, I actually have the i have the power, ah the authority, not the power, the authority to walk in somewhere.
01:09:42
Frank Wiebe
yep
01:09:45
BJ
And if I was to look at something and I deemed it unsafe, I just take the keys out of it.
01:09:51
dialatireinc
no what you do is you take that $4,000 seat out.
01:09:58
Frank Wiebe
yeah
01:09:58
dialatireinc
You really can't sit here now.
01:09:58
BJ
And wait, nevermind. I didn't even tell you what the catalytic ah converter was worth on that thing.
01:10:03
Frank Wiebe
oh i can only imagine that must be like a kind of like the mufflers were back when there's old uh there's little beetles where those mufflers were stupid holy crap
01:10:05
BJ
if you think the If you think the seat's expensive, you should see the exhaust.
01:10:14
BJ
Oh, the beads. So the yeah so it's it's funny how, like, because I have the background that I have and I can integrate it into the industrial world, I actually think it helps. And I've seen a lot of guys jump ship. like of life I've talked to a ton of automotive guys that have left the industry just to do what I'm doing.
01:10:37
dialatireinc
Yeah.
01:10:38
BJ
And they're like, we're never going back. And when you talk to a forklift guy and you go, ah like, hey, should I leave the automotive? ah Yeah. You know, like, ah so like let's use an apprentice as an example. Apprentice has to come into the automotive, got to buy his own tools, got to drive to work in his own vehicle, um gets treated like shit because that's what we do.
01:11:03
BJ
He gets a new nickname because that's what we do. um And if you go into the forklift world, You get a company vehicle, get a cell phone, get benefits, you're mobile.
01:11:20
BJ
You need a quarter of the tools that an automotive guy needs and zero software because it's almost everything carbureted. um
01:11:32
Frank Wiebe
Hey, my my landlord's got a license.
01:11:32
BJ
it's an absolute, it's ah it's almost a smack in my face. That's what pisses me off. I spent my entire career trying to be here doing what I do to be like the diesel guy just to throw it out the window to do this forklift shit and make way more money and be way happier with less headaches.
01:11:55
dialatireinc
amazing.
01:11:56
BJ
it's Now you're both here going, so how do you get into this?
01:12:00
dialatireinc
Yeah, yeah,
01:12:00
Frank Wiebe
yeah
01:12:02
dialatireinc
i'm gonna I'm going to put a big-ass sign outside. be like, we service forklift. I'm just going to fly you in. I'll be like,
01:12:07
Frank Wiebe
Nah, you're already too busy with your $49.95 oil changes.
01:12:08
BJ
Hey, if you call me for parts, buddy, him
01:12:12
Frank Wiebe
I don't think you got time for forklifts.
01:12:12
dialatireinc
I know.
01:12:16
Frank Wiebe
I told Margarita that. I said, we don't even have time for $49.95 oil changes.
Strategies for Increasing Service Demand and Fair Compensation
01:12:21
Frank Wiebe
I can't even put a sign out front because...
01:12:22
BJ
got you. did a If you did a fucking oil change for $49.95, I'd drive down there and smack you in the head.
01:12:28
Frank Wiebe
do it He did it. He did it. Oh,
01:12:29
dialatireinc
I have a huge sign on right right now. And know what? and And I'm doing full synthetic, no different. And... Yeah, I know.
01:12:41
dialatireinc
It's a strategy for car count.
01:12:42
BJ
You all right, man?
01:12:44
dialatireinc
I know. I'm serious.
01:12:45
BJ
I'm going through a tunnel.
01:12:45
dialatireinc
it's It's a strategy for car count, but it's it's actually working. It's actually working quite well.
01:12:51
BJ
No, it's not.
01:12:54
Frank Wiebe
He's been selling brake jobs out of the deal, but
01:12:56
BJ
Do you have to open the doors and let the heat out?
01:13:00
dialatireinc
little bit.
01:13:00
BJ
Do you have to pay a guy to change the oil?
01:13:01
Frank Wiebe
just
01:13:02
BJ
you actually putting oil in it?
01:13:03
Frank Wiebe
the They're just transporting them in.
01:13:04
dialatireinc
Mazzola. We're using Mazzola and Canola.
01:13:08
BJ
Maslow is expensive.
01:13:10
dialatireinc
No, no, we're we're getting the Timu version. So it's it's actually not bad.
01:13:13
Frank Wiebe
Just going going next door to the restaurant and using the fryer oil, putting that in there.
01:13:14
BJ
Oh, no.
01:13:14
dialatireinc
Yeah.
01:13:14
BJ
Okay, fair enough.
01:13:18
dialatireinc
No, no, no. No, so what we're doing is we get the leftover oil. if We have a deal with all the restaurants in town. So all the the oil that's left over when they're when they're done with the evening.
01:13:29
BJ
I want a video. I'm going to send my truck down. I want you to... I will drive four hours just so you can change my oil.
01:13:35
dialatireinc
And it does have in parentheses, most cars.
01:13:36
Frank Wiebe
On an F-250.
01:13:37
dialatireinc
It says most cars.
01:13:38
Frank Wiebe
Wait, you got Emmy, right?
01:13:39
BJ
I got a Hummer. Don't start with me about the goddamn Hemi.
01:13:42
Frank Wiebe
I'm good to go. We can run it into two episodes.
01:13:46
dialatireinc
Oh, man. Well, guys, we're we're pushing over an hour here.
01:13:47
Frank Wiebe
Yeah. Yeah.
01:13:50
dialatireinc
um i think we could easily go for another hour It's all strategy.
01:13:55
Frank Wiebe
um i'm good to go we can recon convertn it into we can run it into two episodes
01:13:56
BJ
Not after your fucking $49 oil changes. You've lost me.
01:14:00
Frank Wiebe
yeah
01:14:03
dialatireinc
frank Frank's going to see the the results. I'm to send him a link, and he's gonna be like, okay, that's not bad.
01:14:08
BJ
No, he's not.
01:14:11
BJ
Oh, God. i'd rather not I'd rather never do an oil change again.
01:14:12
Frank Wiebe
I,
01:14:15
dialatireinc
At least I'm not doing at least i'm not free Diag.
01:14:15
Frank Wiebe
yeah, I could couldn't do it.
01:14:19
BJ
oh
01:14:20
Frank Wiebe
I still can't get past that, the whole free Diag thing. And you know what? We started now with TechMetric, we started finally doing, actually charging for for our diagnostic time.
01:14:31
Frank Wiebe
Like, I mean, diagnostic, like if we were going to look do a diagnostic, like electrical diagnostic, inspection fees, inspection fees.
01:14:34
dialatireinc
but It's not called diagnostic. It's called testing.
01:14:36
BJ
Oh, man, you get me fired up.
01:14:38
dialatireinc
this good No, it's called testing. Frank, you can't call it diagnostic anymore. It's not allowed.
01:14:43
Frank Wiebe
No, no, we're calling it inspection fees.
01:14:43
dialatireinc
It's called testing.
01:14:45
Frank Wiebe
So like, let's say somebody brings something in and they just say, I've got ah this and this and this and this, whatever, right? And we automatically tack on a 0.5 inspection fee or a one hour inspection fee or something, depending on how many issues they have.
01:15:00
dialatireinc
Yeah.
01:15:01
Frank Wiebe
And it's been great. Like, it's usually they, sometimes the cars have issues too.
01:15:03
dialatireinc
Issues they have or the car? Good.
01:15:11
Frank Wiebe
But it's been great. like like So now we're actually getting paid for our time to actually go through and and check everything out. And then all the time it takes to make the quote and stuff like that.
01:15:21
Frank Wiebe
Like this, of all things, Chevy Cruze.
01:15:22
dialatireinc
you got it.
01:15:23
BJ
I'm going to interject before I forget because I have a shit memory. um
01:15:27
Frank Wiebe
yeah
01:15:28
BJ
so or for the yeah Welcome to the trade, right?
01:15:28
Frank Wiebe
Welcome to this world.
01:15:31
BJ
um
01:15:31
Frank Wiebe
Yeah.
01:15:32
BJ
Also, the the forklift world, there is no labor times.
01:15:37
Frank Wiebe
So this is all straight time then.
01:15:40
BJ
Yep, 100%.
01:15:41
dialatireinc
it's It takes as long as it takes.
01:15:43
BJ
That's it.
Challenges in Forklift and Mobile Mechanic Services
01:15:44
BJ
like and Because we're mobile too because we have to go to you. um You pay us from the time we start the truck the time we get there. so It's not uncommon for me to do a call five hours from my house.
01:15:57
dialatireinc
Wow.
01:15:57
Frank Wiebe
Oh, wow.
01:15:58
BJ
Five hours. so As soon as I get in the truck, clock starts and you're paying for me to drive there, paying for me to do the job, paying for the parts, paying for me to drive home. and if If I have to stay overnight because I'm far away, you pay lodging too.
01:16:12
dialatireinc
Holy. Holy.
01:16:14
BJ
But demographically, there's nobody that's doing what we do. So we're, but i say we're in the bush, but like we're north. There's not a lot of guys that do what I do.
01:16:26
BJ
So they're looking for us. and they'll And like i said, they have no choice. Their truck's due for an annual safety. They have no choice. They got to call somebody. And if the thing needs work,
01:16:38
BJ
Well, then we're screwed. So I'm five hours from home. I'm in Timmins and I got to do, you know, something to certify a forklift. Those parts are either shipped in on a bus or ah or I come back home. You pay me to drive home.
01:16:54
BJ
It's probably cheaper to keep me in a hotel have the parts shipped up.
01:16:58
dialatireinc
Yeah. Yeah.
01:16:58
BJ
It's a completely different way to blow your mind on what I do now.
01:17:04
Frank Wiebe
So you spend more time in a motel drinking beer than you do fix.
01:17:08
BJ
Well, i haven i haven't i I haven't had to be stuck in a motel in a long time, but it has happened.
01:17:08
Frank Wiebe
Yeah.
01:17:15
BJ
um But yeah, it's the Diag. There is no, there's no Diag labor times. There's no, there's no book time. There might be a warranty time back when the thing was brand new for if you were a dealer.
01:17:26
Frank Wiebe
yeah
01:17:30
BJ
But to do something simple like an oil change, i mean, we got to go, we have to drive to your shop or your facility. and And depending if you're if you're four hours away from me to just do an oil change, that's an expensive oil change.
01:17:45
Frank Wiebe
Yeah, no kidding.
01:17:45
dialatireinc
How much would that be like
01:17:47
BJ
Probably six, 700 bucks.
01:17:51
Frank Wiebe
The shop. Yeah, your $49.95 oil
01:17:54
BJ
Right? Think about that for a minute.
01:17:56
dialatireinc
yeah that' be like i At my prices, I could probably do like $15.
01:17:57
Frank Wiebe
changes. shop
01:17:59
dialatireinc
If someone comes
01:18:02
BJ
You stay out of this, man.
01:18:04
Frank Wiebe
yeah no you're forty nine ninety five oil changes the shop the shop next door that that manufactures.
01:18:06
BJ
Yeah. Hey, here's the problem. i You don't have 1030. I Just because...
01:18:12
Frank Wiebe
yeah
01:18:13
dialatireinc
$10.30 and it's immediately
01:18:18
Frank Wiebe
There you go.
01:18:19
dialatireinc
just because you need ten thirty
01:18:22
BJ
just because
01:18:23
dialatireinc
And I have to click an extra button to order it in because I'm not stocking 1030 oil.
01:18:23
BJ
right
01:18:23
Frank Wiebe
not
01:18:24
BJ
right
01:18:27
Frank Wiebe
the The shop next door, they they build trailers, those aluminum trailers next door. And I think they've got like four forklifts plus one electric forklift.
01:18:38
Frank Wiebe
And i can only imagine, like, they got we actually got a forklift a repair shop here in town. And...
01:18:46
BJ
What are they called?
01:18:48
Frank Wiebe
ah Martin's forklift service.
01:18:50
BJ
Martin's okay.
01:18:52
Frank Wiebe
Yeah, they just...
01:18:52
BJ
It's a small world, so usually we know each other.
01:18:55
dialatireinc
Oh, yeah.
01:18:55
Frank Wiebe
Yeah, I'm sure if you look them up, you'll know them. um And ah they they I've seen their service vehicle there several times where they have to come in and, like you say, do the annual inspections on them.
01:19:08
Frank Wiebe
But I'm like, that's four, five forklifts at least that I know of that they have in there that they have to service. them like, this takes a lot of money.
01:19:18
BJ
It's different it's different working out of your working out of a truck, like being an automotive guy and having like my massive toolbox behind me every day, tend to going on the road and and then you're like you look in the back of your truck like, oh, shit.
01:19:19
Frank Wiebe
Thank you.
01:19:25
dialatireinc
Yeah.
01:19:32
BJ
I left that at home. or that ah Or I didn't have that socket. like God damn it. Now got to buy one. like it's It sucks. It sucks.
01:19:41
dialatireinc
Yeah.
01:19:42
BJ
Once you get in the habit of being mobile, because it's tough like it was tough. I never was mobile, so it was tough for me to get into that.
01:19:49
Frank Wiebe
Like...
01:19:50
dialatireinc
Yep.
01:19:50
BJ
um But once you get used to it, it's it's actually pretty sweet because being on the road is not half bad.
01:19:58
dialatireinc
It's a whole nother life is what it sounds like compared to like a mobile auto mechanic.
01:20:04
Frank Wiebe
like like like
01:20:05
BJ
don't Yeah, the mobile auto stuff is, I think, a smack in your face. and i I'm not a fan of those. Like the Check Engine Chuck deal, he's the Diag King.
01:20:15
BJ
So that part I get. He's not going around doing breaks in somebody's driveway.
01:20:20
dialatireinc
No.
01:20:20
Frank Wiebe
But our friend, our friend Lindsay, that's what she does.
01:20:21
BJ
He's... no.
01:20:24
Frank Wiebe
And she's she's a fully mobile mechanic. And I'm like,
01:20:27
dialatireinc
Oh, yeah. She's out in like minus 20 doing shocks and banging off wheel bearings.
01:20:31
Frank Wiebe
no, thank you.
01:20:32
dialatireinc
Yeah.
01:20:33
BJ
no
01:20:33
Frank Wiebe
I'm like, ah how the hell are you doing this? She's ah laying on the snow. And I'm like, no, don't get that.
01:20:36
BJ
Nope, not happening. But that's like ah that's every truck world, you know what I mean? like that's not that's not for me.
01:20:41
Frank Wiebe
Yeah.
01:20:44
Frank Wiebe
No, I don't get how people do that.
01:20:46
BJ
No.
01:20:47
Frank Wiebe
I'm i'm spoiled, man. I got to have a hoist. I got to lift that up. I got to be able to stand underneath it. I got to be able to put my arms up like this if I have to, right?
01:20:53
BJ
Hey, Frankie, we're old.
01:20:56
dialatireinc
I got five hoists and alignment rack. And no one's working outside if we don't have to.
01:21:03
BJ
No, working on site sucks.
01:21:03
dialatireinc
It's not easy on your by on your body at all.
01:21:04
Frank Wiebe
Man, if fight if I had five hoists, brother, let me tell you the work that I'd be pushing out right now. i'm I'm down a two hoist right now and it's killing me.
01:21:13
dialatireinc
Just write a check and build an addition, Frank.
01:21:16
Frank Wiebe
I'm it's.
01:21:16
BJ
you Get off your wallet.
01:21:17
dialatireinc
Stop spending all your money on Chevy Cruises. Then you'll have enough money to...
01:21:19
Frank Wiebe
Let listen, let me finish my office renovation first and then I will get on to this addition. That's happening probably end of this year.
01:21:28
dialatireinc
I mean, in Florida, they have those portable hoists.
01:21:28
BJ
Good for you.
01:21:28
Frank Wiebe
Yeah.
01:21:30
dialatireinc
you know it's It's on the back of the truck. You can start lifting.
01:21:33
Frank Wiebe
Again, then you're working outside. We have freaking cold. Like it's it was cold and today. Holy mackerel.
01:21:39
BJ
Oh, you are no cold, buddy. We've been living in minus 38 for a while.
01:21:41
Frank Wiebe
Yeah, shut up. I don't want any of your northern wind stuff. Actually, i think i think I think all your north wind came here today because it is a cold front coming through here.
01:21:45
BJ
i want to
01:21:50
Frank Wiebe
We're supposed to have like three days of snow coming up, and i'm like, no, thank
01:21:53
BJ
my son and i wanted My son wanted to go in the bush today. He's like, come on, let's go let's go take the slides for a rip. So I haven't been back there in forever and we have trails and I went in there and and I stepped off the trail and I was up to my nuts and snow and i was like, this is stupid.
01:22:07
Frank Wiebe
Really, you still have that much snow, way ours Ours is almost completely gone, all melted away, rained away and stuff like that.
01:22:07
BJ
No, we're...
01:22:13
BJ
I snowed again yesterday. Like, I kid you not. It was up. I'm six two there It was up to my balls in the snow.
01:22:20
Frank Wiebe
Jeez, no thank you.
01:22:21
BJ
Oh, it's stupid. yeah yeah
01:22:24
dialatireinc
Yeah, no. I finally saw grass today. I forgot what it looked like.
01:22:27
Frank Wiebe
with it
01:22:28
dialatireinc
Oh,
01:22:28
Frank Wiebe
Yeah, man.
01:22:28
BJ
Grass.
01:22:29
BJ
I don't know what that looks like. I can look at pictures.
01:22:33
Frank Wiebe
Yeah, you probably don't get grass until like for like two weeks in July and that's it.
01:22:33
dialatireinc
man.
01:22:37
BJ
Yeah, and then and actually, we can count on um Halloween, it snows, and then we never see grass again.
01:22:37
dialatireinc
Oh,
01:22:45
dialatireinc
my God.
01:22:45
Frank Wiebe
Really?
01:22:45
dialatireinc
Yeah.
01:22:46
BJ
Yeah.
01:22:46
Frank Wiebe
So we're we're lucky if we get snow in November, maybe first of December.
01:22:52
BJ
Yeah, you're close to Niagara, right?
01:22:52
Frank Wiebe
And then it's... No, no, we're London.
01:22:57
BJ
Oh, Caitlin. Oh, yeah. yeah
01:22:59
Frank Wiebe
So Anise closer to Niagara than I am.
01:22:59
BJ
You're a southerner.
01:23:03
dialatireinc
yeah definitely Yeah, that's true.
01:23:05
BJ
Wine country.
01:23:05
Frank Wiebe
Yeah.
01:23:05
dialatireinc
Well,
01:23:07
Frank Wiebe
Yeah, no, we're fine.
01:23:09
Frank Wiebe
No, I could not live with that much snow. I got a motorbike and I got to have some summer weather to ride that stupid thing. As it is, I want to move further. So I got more riding season because right now I get like, you know it's pretty short.
01:23:22
Frank Wiebe
i yeah um It's getting a new tire put on right now. So I'm like, as soon as it's warm, I got to start using that tire because I want to make good use of it.
01:23:28
dialatireinc
as long as you don't treat that tire like a wheelbarrow, you know, my God.
01:23:32
BJ
Put the slime in it. You'll be good.
01:23:35
Frank Wiebe
No, man, I had to get into there last year. A couple of times that tire broke loose on me when I wasn't expecting it.
01:23:44
dialatireinc
That was margarita.
01:23:44
Frank Wiebe
Hi, baby.
01:23:44
BJ
now I rode Harleys.
01:23:46
Frank Wiebe
Well, you just left the cabin.
01:23:46
BJ
There was no such thing.
01:23:48
Frank Wiebe
As what, tire breaking loose?
01:23:50
BJ
Yeah. Yeah.
01:23:54
Frank Wiebe
No. and and And it scared me. So I didn't trust the bike anymore. I'm like, yeah, I got to get a new tire. So on Saturday, I took both of the bikes up to the bike
Motorcycle Repairs and Service Opportunities
01:24:04
Frank Wiebe
shop.
01:24:04
BJ
Yeah. I know a guy that does tires.
01:24:06
Frank Wiebe
Yeah. know
01:24:06
dialatireinc
I don't do motorcycle.
01:24:08
dialatireinc
I really should because I get a lot of people asking me. That might be something down the line.
01:24:13
Frank Wiebe
it's It's actually like, it's not that big a deal to change the bike tires, but it's taking the tires off the bike that's the problem.
01:24:21
BJ
yeah Unless it's a gold wing.
01:24:24
Frank Wiebe
oh But like yeah i don't do I don't do any, like even when I do, I do a ton of motorcycle safeties. I think last year I saved the 30 or 40 motorcycles in the summertime.
01:24:36
Frank Wiebe
Like it was unreal.
01:24:37
dialatireinc
Oh, wow. Yeah.
01:24:38
BJ
Wow.
01:24:39
Frank Wiebe
But I don't take any wheels off. Like, like, when When they have a drum brake system, you don't have to take the wheels apart as long as the brakes work and there's no noise in them.
01:24:48
BJ
Yeah, that's right.
01:24:48
Frank Wiebe
it's not that
01:24:49
BJ
let's right
01:24:49
dialatireinc
yeah
01:24:50
Frank Wiebe
But um taking them off is a real pain in the ass. So like when I need a tire, yeah.
01:24:55
BJ
On some bikes, yeah. I did a ton of motorcycle repair back in the day. um But yeah, it sucks.
01:25:00
Frank Wiebe
oh I refuse to work on them. I'm just like, you know what? I don't have time. It's not my thing. I won't work on the bikes. Like if it needs a light bulb or something like that, I'll do it.
01:25:11
Frank Wiebe
But if it needs anything else, I just send it up to the bike shop down the road. I'm like, take it up there and let him work on it.
01:25:11
dialatireinc
Yeah.
01:25:16
BJ
Like I always said, man, know your limit fixed within it.
01:25:17
Frank Wiebe
and Exactly. So, and customer says they bring a bike there, whatever. Hey, if it needs something that fails for safety, Take it up to the bike shop, bring it back when it's done. I'll check it. I'll pass it, whatever. Right.
01:25:31
Frank Wiebe
So I don't do that.
01:25:32
dialatireinc
Yeah.
01:25:34
Frank Wiebe
Same with diesel work.
01:25:34
dialatireinc
That's a.
01:25:35
Frank Wiebe
I don't do diesel work. Like if somebody has a diesel problem, I just don't do it.
01:25:39
BJ
Yeah. and that's And that's how we made a living, man.
01:25:40
Frank Wiebe
I'm sorry. I just, it's not my thing.
01:25:42
dialatireinc
We don't really do that either.
01:25:42
BJ
Everyone's like, no, and and it like I said, know your limit, fix it within it.
01:25:43
Frank Wiebe
Right.
01:25:46
BJ
Why would you even try?
01:25:46
Frank Wiebe
Yeah. If, if I was exactly.
01:25:47
BJ
If you're not tooled and trained on it, it's just waste it's just a waste of everybody's time.
01:25:49
Frank Wiebe
Well,
01:25:52
dialatireinc
If it's not your 4K, I'd stick with the low-hanging fruit.
01:25:52
Frank Wiebe
that's just it.
01:25:55
dialatireinc
That's what i do
01:25:55
BJ
Hey, those $49 fucking level changes.
01:25:56
Frank Wiebe
Like Chevy Cruises, man. I can – and I can make
01:25:57
BJ
Yeah.
01:26:01
dialatireinc
what I do. $49.95 oil change can turn into $1,500 break Which...
01:26:07
BJ
Yeah.
01:26:07
Frank Wiebe
but
01:26:08
dialatireinc
would she met him
01:26:08
BJ
That's a Canadian fire mentality though. I like, I, I, I appreciate what you're doing.
01:26:12
dialatireinc
but But again, everything we do still, like, and we had, you know, the three four or five oil changes. And out of those, three of them were just the oil change. And I'm like, thank you. appreciate your business. We'll see you next time. And it is what it is.
01:26:26
dialatireinc
But here's a full inspection of your vehicle. If you want to get something done, we're here. And then one person was like, oh, yeah, go ahead. Front and rear pads, rotors, air filter, engine air filter, blah, blah, blah. $1,400. And happening.
01:26:41
Frank Wiebe
Well, we had one come in today that was just came in for a noise while driving. So it ended up being a wheel bearing noise, but I did the full DVI on it, which we wouldn't have done without TechMetric.
01:26:54
Frank Wiebe
um
01:26:56
BJ
what's What does DBI stand for?
01:26:58
dialatireinc
The digital vehicle inspection.
01:26:58
Frank Wiebe
DVI, digital vehicle inspection.
01:27:00
BJ
Oh, okay. Okay.
01:27:01
Frank Wiebe
you And so so both filters, front pads and rotors, ah oil leak, coolant leak,
01:27:14
Frank Wiebe
you know, forget there was something else, but I'm like all of that. So I don't know if we're going to sell all of it, but we're gonna quoting it all.
01:27:21
dialatireinc
Yep.
01:27:21
Frank Wiebe
And we're definitely gonna be doing the brakes and the wheel bearing at least.
01:27:24
dialatireinc
Yep.
01:27:25
Frank Wiebe
And I'm like, you know, without having that information, we might never have sold that. We might not have sold all of that. And it was like, so
01:27:33
dialatireinc
Well, that break job is going to pay for your subscription probably.
01:27:37
Frank Wiebe
yeah. Yeah. And that's the way I've been looking at it.
01:27:39
BJ
yeah so What's TechMetric worth a month?
01:27:43
dialatireinc
there's There's three different tiers. I think it starts off at like a couple hundred bucks and goes up to like four five hundred bucks.
01:27:49
BJ
Jesus.
01:27:51
dialatireinc
but But you know what?
01:27:51
Frank Wiebe
Yeah.
01:27:51
BJ
but we We use Fullbay. We're on Fullbay at our shop.
01:27:55
dialatireinc
Okay. okay
01:27:57
BJ
And that is not cheap.
01:27:59
Frank Wiebe
Yeah, it's it's kind of probably the same idea as what tab metric is.
01:28:05
dialatireinc
all ranges in price, but you know, the price is relative. I mean, when you, when you look at the, what you're getting for it, you can't function without these kinds of softwares anymore.
01:28:15
dialatireinc
If you want to run a good shop, you can't, you can't run a run QuickBooks anymore.
01:28:18
BJ
Well, I hear you on that.
01:28:22
dialatireinc
Like that's what we were using for years and years.
01:28:23
Frank Wiebe
I'm
01:28:24
BJ
ah yeah You can in the forklift world.
01:28:27
dialatireinc
you can marry Yeah.
01:28:27
Frank Wiebe
Yeah. Yeah.
01:28:28
dialatireinc
Yeah.
01:28:30
Frank Wiebe
yeah
01:28:31
dialatireinc
Oh, man. Well, guys, we're pushing over an hour and 20 here with all our technical difficulties with my internet connection here today. But BJ, thank you so much for joining us tonight.
01:28:43
BJ
Yeah, no worries, man.
01:28:45
dialatireinc
Appreciate all the shenanigans. and
01:28:47
BJ
Yeah, you should, if you want to have a laugh, just check out my Hemi Hate page and...
01:28:52
dialatireinc
i I'm going to definitely get the link from ah from Frank, but you know we should definitely stay in touch. And if you're ever in this area, you know in Waterloo,
01:29:01
BJ
Oh, no, I'd definitely come for a $49 oil change.
01:29:03
dialatireinc
upon most cars, most cars.
01:29:05
Frank Wiebe
I would. I would. right Bring your Hemi and your Won't fit on his.
01:29:07
BJ
Most cars? Well, like how about how about a Hummer?
01:29:10
dialatireinc
No, definitely.
01:29:11
Frank Wiebe
There
01:29:12
dialatireinc
Because I got a feeling that takes that 1030 oil. No.
01:29:15
Frank Wiebe
you go.
01:29:15
BJ
it takes fifteen ah
01:29:16
Frank Wiebe
Yeah.
01:29:17
BJ
I put 1540 in it just because I'm that guy.
01:29:19
dialatireinc
I'll put 1030 in there if you bring it.
01:29:19
Frank Wiebe
yes
01:29:23
BJ
Hey, we'll do a video.
01:29:24
dialatireinc
There you go, guys.
01:29:24
Frank Wiebe
there go
01:29:26
dialatireinc
Oh, man.
01:29:26
BJ
ah
01:29:26
Frank Wiebe
yeah
01:29:26
dialatireinc
Just hang hang on the line here for a second. Thanks, guys. And thank you, everyone, for joining us. Hopefully, you've tuned in for the whole episode here. And, you know, follow us on Facebook, the Shopping Tread Talk podcast.
01:29:34
Frank Wiebe
Thank you.
01:29:39
dialatireinc
Frank and I are both on there. Have a good night.