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Episode 27- Jacob Stevens chats to us about work ethic and his journey as a tech in Ontario
35 Plays15 days ago
Brand new podcast hosted by a Shop owner and a Shop owner/Technician . We dive into shop ownership and how it all began for the both of us. We will be featuring special guests every week from the automotive industry and also a few surprise guests we have lined up in the not so distant future. We want this podcast to be fun but informative about the automotive repair industry. We are not perfect in what we do but operate with integrity and have been doing so for years. Sit back and listen in for some fun banter and conversations about the automotive repair world!
Today we got to chat with Jacob who is a 310 S technician. He is currently working in a shop that primarily works on diesels but also dabbles in some light duty vehicles. Culture, work ethic are hot topics in this one!
Sit back and enjoy this one! Please like and subscribe! You can also follow us on Facebook @ The Shop N Tread Talk Podcast.
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Transcript
Introduction and Guest Introduction
00:00:00
Aniz Lavji
All right, welcome everyone to another episode of the Shop and Tread Talk podcast. My name is Aniz and as usual, we got Frank with us. How you doing, Frank?
00:00:09
Frank Wiebe
Good evening. I'm doing great.
00:00:12
Aniz Lavji
Good, good.
00:00:12
Frank Wiebe
Doing really good.
00:00:12
Aniz Lavji
at Before we get started, i just want to make sure all the listeners, if you wanted to find us online, you can log on to Facebook, search the Shop and Tread Talk podcast, send us a message there or follow.
00:00:26
Aniz Lavji
We'd really appreciate it. Frank, why don't you go ahead and introduce our guest here?
00:00:31
Frank Wiebe
Uh, today we got Jacob with us, uh, We met on TikTok is where I've met a lot of our guests. And so we've just been chatting back and forth and getting to know each other a little bit. So I invited him on here.
00:00:45
Frank Wiebe
And ah yeah, Jacob, you want to tell us a little bit about yourself, where you're from, what you do and why you do what you do. And we'll just move move on from there.
00:00:55
jacob
Yeah, of course. I'm just going to tell my computer to remind me tomorrow about the update it wants to do.
00:01:00
Frank Wiebe
Yeah.
00:01:01
jacob
So um my name is Jacob. um um ah I've been licensed for about two years as a Red Seal Automotive Tech here in Canada. Prior to that, I had probably seven or eight years of really just cobbled experience as an apprentice.
00:01:17
jacob
And so currently I'm in a
00:01:17
Aniz Lavji
I was
00:01:20
jacob
It's kind of a truck and coach shop. It's kind of an automotive shop. It's not 100% sure what it is just yet. So
00:01:27
Frank Wiebe
it's a hybrid shop,
Jacob's Job Satisfaction and Industry Changes
00:01:28
Frank Wiebe
so that's all good.
00:01:28
Aniz Lavji
just going to say, it's a hybrid shell.
00:01:28
jacob
it's a bit of a hybrid shop.
00:01:29
jacob
And I'm, yeah, yeah. it's interesting every day. Our foreman likes to call it his diesel daycare.
00:01:37
Frank Wiebe
Oh, okay. Yeah.
00:01:38
jacob
Yeah.
00:01:39
Aniz Lavji
Beauty. Been there for a while now?
00:01:43
jacob
Yeah. Almost four months now.
00:01:46
Aniz Lavji
Okay. Okay.
00:01:47
jacob
And it's been the biggest breath of fresh air from where I came from. So that has been nice.
00:01:53
Aniz Lavji
that's good all
00:01:53
Frank Wiebe
but So you're ah you're a 310 S technician then, are you?
00:01:57
jacob
Yeah, 310S, no T yet, but the foreman and I have discussed putting me on as ah as an apprentice.
00:01:57
Frank Wiebe
You're not a T? Okay.
00:02:04
Frank Wiebe
Okay. Yeah.
00:02:05
jacob
And I'll probably eventually challenge it.
00:02:08
Frank Wiebe
Yeah, well, if you're around it enough and you hear enough language from that side of the other the shop, then you'll just...
00:02:08
jacob
That was great.
00:02:14
Frank Wiebe
Yeah, I can get that.
00:02:15
jacob
Yep. Yeah, that's it's seeming fairly universal. There is a lot of just different names for things, and it seems like there's a lot of stuff. The way it's done seems almost counteractive to what I'm used to for automotive things.
00:02:31
jacob
But in their world, it makes sense. So I've just got to learn to differentiate the two, and I learned about hydraulics and air and...
00:02:36
Frank Wiebe
When...
00:02:39
Frank Wiebe
Yeah, that's the big thing. yeah when i When I did my apprenticeship, my first year apprenticeship, um the 310S and 310T was combined. And before, so everyone before me, you go through and everything was combined.
00:02:48
jacob
Let's
00:02:55
Frank Wiebe
And at the end, you could write both tests or you write just one or the other. And then you could be...
00:02:59
jacob
see. You weren't grandfathered in
00:03:02
Frank Wiebe
Well, I wasn't, right? Yeah.
00:03:04
jacob
in.
00:03:04
Frank Wiebe
so So they split it. The first year, they did both. Then after that, you had to split and choose which way you wanted to go. And I'm like, I mean, it would have been, sometimes it would have been cool to have my 310T, but for the most part, i it's not in my interest, right?
00:03:12
Aniz Lavji
Oh, yeah.
00:03:12
jacob
Okay.
00:03:19
Frank Wiebe
So
00:03:20
Aniz Lavji
You're still doing diesels. I mean, you got your Chevy Cruze, right?
00:03:24
jacob
Some of them are still booting around.
00:03:25
Frank Wiebe
that one's gone. So I don't have to touch that one no more, no.
00:03:28
Aniz Lavji
and that's That's where you get the diesel fix from.
00:03:28
Frank Wiebe
Yeah. ah No, man, I stay away from diesel as hard as I can. i i had ah I had a Jetta once. I bought this diesel Jetta, and I drove it around for, don't about six months.
00:03:42
Frank Wiebe
And my daughter hated it because she said that it smells like crayons.
00:03:47
Aniz Lavji
No, it's mothballs. That's what my wife said. smells like mothballs. you had I had a minute a too for diesel for a longer time.
00:03:51
Frank Wiebe
I don't know. If... if ifff use If you sniff on some crayons, which I don't recommend doing, this is for educational purpose only, but you sniff crayons and you go sniff diesel inside, like not outside, but if you're sitting inside the vehicle, it's like, yeah, okay, I can understand why she thinks it smells crayons.
00:04:10
jacob
I've got crayons in my toolbox. I'm going to have to test that.
00:04:13
Frank Wiebe
yeah
00:04:15
Aniz Lavji
Educational
00:04:15
jacob
Yeah.
Diesel Vehicles and Shop Environment
00:04:16
Aniz Lavji
purposes only.
00:04:17
jacob
Oh, of course they're not my snack door at all.
00:04:22
Frank Wiebe
the red ones need The red ones smell the best, apparently.
00:04:22
jacob
Yeah. I, uh,
00:04:26
Aniz Lavji
Apparently, i Frank?
00:04:27
Frank Wiebe
I wouldn't know. I've just been told.
00:04:30
Aniz Lavji
Mm-hmm. Yeah.
00:04:31
Frank Wiebe
interesting, though. Yeah. i yeah But, yeah, like, so so when you when you say you're you're doing automotive there, are you doing primarily, like, diesel automotive then, since it is a primarily a truck coach shop, or are you tackling all kinds of things?
00:04:46
jacob
there There is a fair bit of diesel stuff. I wouldn't call it diesel work as far as diesel guys consider it, but just light maintenance type of thing.
00:04:52
Aniz Lavji
Mm-hmm.
00:04:55
Frank Wiebe
Yep.
00:04:57
jacob
They had a lot of different fleets with 250s, 350s, stuff like that. A lot of Fords.
00:05:03
Frank Wiebe
Yep.
00:05:03
jacob
And they were kind of surfacing them a little bit here and there. And then... It just kind of trickled on from there. Those people told told their friends and family and a couple other people trickled in. We're slowly getting more just regular vehicle maintenance type of stuff, which is nice.
00:05:20
Frank Wiebe
Okay.
00:05:22
Aniz Lavji
Yeah, guess I'm telling
00:05:22
Frank Wiebe
And if I remember...
00:05:22
jacob
But it is a fair bit of heavy, heavy stuff. So thankfully, it's a 12K two post that picks stuff up and puts stuff down nice.
00:05:27
Aniz Lavji
you.
00:05:29
Frank Wiebe
Yeah, if I remember you saying you only had the one hoist and the rest of it you got to do on the ground.
00:05:34
jacob
Yep.
00:05:34
Frank Wiebe
Man.
00:05:34
jacob
Yeah.
00:05:34
Aniz Lavji
Oh, jeez.
00:05:35
jacob
Anything that's a dually, I'm doing on the ground, which it doesn't drive me nuts yet, but.
00:05:37
Frank Wiebe
Oh, man.
00:05:40
Aniz Lavji
Jeez.
00:05:41
Frank Wiebe
Just wait till you get be my age and you'll like, ain't getting down there. oh Forget that.
00:05:45
jacob
I feel that way at 30 some days, so.
00:05:48
Frank Wiebe
I've lived under a hoist my whole life. I don't want to live under a hoist, you know what i mean.
00:05:51
jacob
Yeah, I will say it's awful nice, though. I've been under the hoist. but this is the tallest hoist I've been under. So at six foot tall, it's, it's just a blessing.
00:06:03
Frank Wiebe
Yeah.
00:06:03
jacob
I can put a ah whole one ton truck or a transit van up full height and I can walk around and still have room to put my arms up.
00:06:03
Frank Wiebe
the
00:06:06
Frank Wiebe
Yeah.
00:06:12
Aniz Lavji
That's wild.
00:06:12
jacob
It's fantastic. Yeah.
00:06:13
Frank Wiebe
Yeah. See my, my hoist, my 12 K hoist is capable of doing that. But unfortunately we were like four inches shy in the ceiling or something to be able to put it up to full height.
00:06:24
Frank Wiebe
Um, so an F two, I do have a 12,000.
00:06:25
Aniz Lavji
You have 12,000 pound in your place?
00:06:29
Frank Wiebe
Yeah.
00:06:30
Aniz Lavji
I didn't know that.
00:06:30
Frank Wiebe
I have two 10 K and one 12
00:06:33
Aniz Lavji
Okay.
00:06:33
Frank Wiebe
Yeah, and and ah like an F-250 I can put up all the way and walk underneath it, but a transit van, nah, that caps out at the top and and that one gets a little bit funky, but thankfully we don't work on those things too much.
00:06:45
Aniz Lavji
Yeah.
00:06:46
jacob
Nice.
00:06:47
Frank Wiebe
but
00:06:48
jacob
The shop was designed with like dump trucks in mind.
00:06:52
Frank Wiebe
What? Yeah.
00:06:52
jacob
So it's fantastic. I think we're 40 foot ceilings or something like that. You can bring in a ah tri-axle dump truck and you can put the dump bed up pretty well all the way.
00:06:57
Aniz Lavji
Oh, beauty.
00:07:01
Frank Wiebe
Really?
00:07:02
jacob
It's incredible.
00:07:02
Aniz Lavji
That's pretty awesome.
00:07:02
jacob
yeah
00:07:03
Frank Wiebe
Yeah, that's crazy. Yeah, that that that would be, I mean, it sucks for wintertime to try and get any of that heat down from the ceiling down to the floor, but.
00:07:07
jacob
Yeah.
00:07:12
jacob
Oh, it's fantastic. I don't know where, what company it was that designed this building, but the installation is absolutely wild. Like it's a, it's 120 feet long, 60 feet wide with 40 foot ceilings.
00:07:27
Aniz Lavji
Geez.
00:07:27
Frank Wiebe
Wow.
00:07:27
jacob
And it has one,
00:07:27
Frank Wiebe
Wow.
00:07:30
jacob
a furnace for the entire place and it lives down by the doors and it barely runs barely barely runs it's incredible how well they insulated that building
00:07:34
Frank Wiebe
Really?
00:07:35
Aniz Lavji
Wow.
00:07:40
Frank Wiebe
Any chance they got in-floor heating in that place that you don't know about?
00:07:44
Aniz Lavji
Geez.
00:07:44
jacob
no in floor that i've seen anything routed to it's just very well insulated it's impressive yeah oh yeah like every inch of the like the pleated ceiling even you can see where it's all been lined with uh
00:07:50
Frank Wiebe
that's good. That's good.
00:07:51
Aniz Lavji
That's pretty cool.
00:07:59
jacob
like the ceiling tape.
00:08:01
Frank Wiebe
Mm-hmm.
00:08:02
jacob
There's no gaps.
00:08:03
Aniz Lavji
Is it air-conditioned as well, or?
00:08:06
jacob
Unfortunately, no. But it's nice. it's It's right next to a lake. So there's constantly a breeze.
00:08:10
Aniz Lavji
OK.
00:08:12
jacob
And they had in mind that they would need that breeze. So the main doors face... I want to say they face south. Or they, yeah, no, they face south.
00:08:26
jacob
So it's the it's an east-west breeze all the time coming in off the lake.
00:08:26
Frank Wiebe
Yep.
00:08:29
jacob
So with that in mind, they put nice windows, ah four or five of them down each length of the shop.
00:08:30
Frank Wiebe
Mm-hmm.
00:08:36
Frank Wiebe
Oh, okay. Yeah.
00:08:36
jacob
So, yeah.
00:08:37
Frank Wiebe
See, that makes that makes a huge difference.
00:08:39
jacob
Yeah, we just open those suckers off and then the barn fans are on up top and we get great airflow.
00:08:39
Aniz Lavji
Wow.
00:08:44
Frank Wiebe
I have one south door and two west doors. And honestly, the breeze that flows through my shop is incredible. I work...
00:08:54
jacob
it makes the difference.
00:08:55
Frank Wiebe
Yeah, the work the shop I worked at for 14 years, it had four east doors and like two small ass west windows with trees in front of it. There was zero breeze in that shop. It was incredibly uncomfortable.
00:09:13
Aniz Lavji
ah your Your owner didn't want anyone to know that you were there, Frank. They tried to steal you or something.
00:09:17
Frank Wiebe
Well, your shop's the same way, Anise. Yours are all east doors. i don't I don't know if you have any large windows on your west side.
00:09:26
Aniz Lavji
We have we have some windows in the back, so we'll open those windows up. They're actually pretty decent sized windows to get the cross flow. We're going to get in with
00:09:33
Frank Wiebe
Yeah, it's having having that kind of cross flow is incredible.
00:09:38
Aniz Lavji
With the construction going on next door to me, it's kind of stopped right now, but before when those big tractors are going by and the dump trucks and all that, we wouldn't really open those windows. You'd have to hold by the dust coming in all day long, right?
00:09:54
Aniz Lavji
But yeah, now it's it's okay. We have the cross flow. It's it's really nice.
00:09:58
Frank Wiebe
Yeah.
00:09:58
Aniz Lavji
But I've also got the, i don't know if you saw when you came over the other day, i got those big, huge industrial fans. So I've got one massive one. I've got two or three others for the other bays.
00:10:09
Aniz Lavji
So at least there's airflow in every single bay, wherever anyone's working.
00:10:10
jacob
They make a big difference.
00:10:13
Frank Wiebe
Yeah. i I rarely have to run a fan, so I'm very thankful for that. I have a ceiling fan I'm supposed to put up one day, but one day maybe when I get time.
00:10:24
jacob
We had fans like that, like you're talking about, and he's at the one private shop that I was at previously because it was horrible airflow.
00:10:29
Aniz Lavji
yeah.
00:10:30
jacob
It was one... east door or west door sorry and then two man doors north and south and just no air moving through it and one of the owners just happened to have a brother-in-law that worked for can arm who makes industrial fans and so he messaged him the one day he said hey these are all getting clearance and there are three or four of these nice wall mounted units that swing they oscillate he said do you want them for the shop like you can get them for a fraction of what they would normally cost
00:10:56
Aniz Lavji
Oh yeah.
00:11:01
jacob
So the owners bought those and they put them in this shop that normally would have no air flowing through it.
00:11:07
Aniz Lavji
Yeah.
00:11:07
jacob
And it made all the difference. It was incredible. Like they put one up in each corner basically so that they swept all of the bays.
00:11:10
Aniz Lavji
Yeah.
00:11:15
Aniz Lavji
That's nice.
00:11:15
jacob
And it was, yeah, it was awesome.
00:11:19
Aniz Lavji
I just tried to find the biggest fan possible that we could we could fit in each bay. And I just wrote a check and said, I don't care how much it is.
00:11:27
jacob
Mm-hmm.
00:11:30
Aniz Lavji
i want the i want the biggest frick freaking fan I can find that is not gonna be too much in the way.
00:11:34
Frank Wiebe
You know, you know, there's a couple...
00:11:37
Aniz Lavji
and milk boy I know there is.
00:11:38
Frank Wiebe
<unk> a company called Big Ass Fans.
00:11:41
Aniz Lavji
they They have their fans in Costco's and I've seen them.
00:11:43
Frank Wiebe
Yeah.
00:11:44
Aniz Lavji
there Those are huge.
00:11:45
Frank Wiebe
Oh, yeah. Yeah, that would cover your whole bay.
00:11:49
Aniz Lavji
My whole, yeah, my whole shop basically.
00:11:54
jacob
The porticles are pretty awesome too. I'd love to experience one of those in a shop, but they look like they're massive.
00:11:59
Frank Wiebe
With the water flowing through it or whatever it is?
00:12:00
jacob
Yeah.
00:12:01
Frank Wiebe
Yeah.
00:12:01
jacob
Yeah.
00:12:02
Aniz Lavji
i thought about i thought about doing AC in my shop. I don't think it'd be too, too complicated.
00:12:11
Frank Wiebe
let Let me... So I worked in a shop, one small private shop for a short amount of time. And he had AC in it. And it was the most annoying thing.
00:12:23
Frank Wiebe
um Because... Like, it was fine if you... let Kind of like your heat ah in the wintertime, right? Like I leave my heat on all night long.
00:12:34
Frank Wiebe
I don't shut it off at night. I don't get up. I hate coming in the morning and like turn the heat on and freeze to death for two hours until the heat, right?
00:12:40
Aniz Lavji
Yeah.
00:12:41
Frank Wiebe
I just leave it running. That's what he needed to do with the AC, but he didn't. He shut it off at night, coming in the morning. And then like all the doors are closed and it's muggy as hell in there. It's like, you can't breathe. It's stagnant.
00:12:52
Aniz Lavji
Yeah.
00:12:52
Frank Wiebe
And then like freaking two hours later, then finally it's caught up. Oh, you got to bring a car in, you open the door and all that's gone out.
00:12:56
Aniz Lavji
Yeah.
00:12:59
Aniz Lavji
hold there yeah
00:13:00
Frank Wiebe
Then you got to work again and again. So the air conditioning would have to be done right. You'd have to have like large units that could cool it off fast and then, and then keep it cool, but not like if you, if you just got a ah window unit or whatever.
00:13:10
Aniz Lavji
Yeah. Yeah.
00:13:17
Frank Wiebe
So that yeah, you could go stand in front of it and be like, put air in it. Then you could be like, uh, Rindy, the girl on, on TikTok who, it you know, blow gun and into her boots. She got like 3 million views on that video.
00:13:31
Frank Wiebe
But yeah, so anyways, but that's what we all do. It's standing in front of an AC or, or you just go sit in a car while you're bringing it in. And it's like, this is a long test drive.
00:13:43
jacob
Yeah.
00:13:44
Aniz Lavji
Or if they get really hard or theyre really hot, they can just come into the front shore room.
00:13:44
jacob
I've been doing the boot thing for years.
00:13:47
Frank Wiebe
Oh yeah. Yeah.
00:13:50
Aniz Lavji
It's ice cold in there.
00:13:53
Frank Wiebe
Dude, i always give I always give the office staff crap because I'm like, it's 30 degrees out here and you guys have it 20 degrees in here. That's a 10 degree difference for us to walk in and out of.
00:14:04
Frank Wiebe
Like, we're going to get sick.
00:14:06
jacob
Yeah.
00:14:06
Frank Wiebe
Well, you just you just have to get used to it. I'm like, man. Really?
00:14:10
Aniz Lavji
i have the I have the AC cranked in the front office like you know you're walking into the hospital, man. Like a doctor's office.
00:14:16
Frank Wiebe
Really?
00:14:17
Aniz Lavji
Oh, yeah. You walk in there and you're like, right, here, fine. Just take my money. just just I'll drop it off and I'm going.
00:14:24
Frank Wiebe
So you got little crystals hanging off of your yeah your beard there, yep.
00:14:24
Aniz Lavji
That's fine. Kind of. Yeah. I got a hairs here.
00:14:34
Aniz Lavji
But no, i I try to keep it cool in there. My dad's the opposite. He like he he gets cold all the time. So if I go to the garage and I'll come back and all of a sudden the AC is off and i'm like, what happens? like I'm freezing and I'm like, oh, God.
00:14:47
Frank Wiebe
Put a sweater on, right? That's what I always say in the wintertime. Like in the wintertime, it's exact opposite. suits I keep it like 12 to
00:14:56
Frank Wiebe
twelve to maybe 14, 16 degrees in the shop. Cause I'm like, that's a really comfortable working temperature. You walk in the office and they got 30 degrees in there. And I'm like, who
00:15:06
jacob
m
00:15:08
Aniz Lavji
i I got it cranked up nice in the garage in the wintertime. Oh, they're working in t-shirts and loving it.
00:15:16
Frank Wiebe
I work in t-shirt, but if it's if it's any hotter than 16 degrees, that's what I have it set at. Anything more than that, start sweating. Sometimes the guys are like, oh it's cold in here. and I'm like, put another shirt on.
00:15:30
Frank Wiebe
Put a sweater on.
00:15:30
Aniz Lavji
Not...
00:15:31
Frank Wiebe
Wear your sweater all day. I don't care, but I'm in a t-shirt. ah
00:15:36
jacob
I love any day where I can wear a sweater the whole day and not sweat it out too much.
00:15:36
Frank Wiebe
I'm the boss.
00:15:42
Frank Wiebe
I hate wearing a sweater.
00:15:42
jacob
That's my favorite.
00:15:43
Frank Wiebe
right so I don't have it too cold because... I just just my T-shirt and that's all I want. I don't want to wear a sweater. I don't want to wear nothing like that. but You just got to be comfortable, right? like Like we all work better if we're comfortable.
00:15:57
Frank Wiebe
and And I have to learn to compromise even for my employees. Be like, okay, well, I will compromise a little bit here, but you got to compromise too, right?
00:16:09
Frank Wiebe
But I guess if i if I wasn't doing the active work in the shop, then if they wanted it at 18 degrees, yeah, okay, I'll let you do that or 20 degrees.
00:16:10
jacob
You?
00:16:19
Frank Wiebe
But if I'm working too, then I want it my way.
00:16:19
Aniz Lavji
I just... I just go by whatever whatever the techs want the temp to be in the garage. I just say, look, you guys are the ones working in there. You set it to whatever you want.
00:16:30
Frank Wiebe
Well, exactly.
00:16:31
Aniz Lavji
I'm not going go and mess her around with it. You guys are comfortable. You're going to work and be happy. I don't care. Crank it to whatever you want.
00:16:37
Frank Wiebe
And that's the way it should be. But if you if you were working in there too, and you're like, man, I'm sweating to death. I can't work in this. So you'd be like, okay, we're going to turn the temperature down.
00:16:43
Aniz Lavji
Oh, yeah. then Then I would completely veto everything. And if I'm working in there, i'd be like, and no, we're going to have it at 21 degrees. I want to be able to you know sit my ties and feel like I'm on a beach. i want 21, 22 degrees.
00:16:58
Aniz Lavji
If that's going to be a problem, then i guess we've got a problem.
00:16:59
jacob
Nice and balmy.
00:17:00
Frank Wiebe
See, Jacob, can you can you hear what's going on here? Here's a guy that's never worked in the garage.
00:17:06
Aniz Lavji
Whoa, whoa,
00:17:07
Frank Wiebe
this is what i would This is what I would do.
00:17:07
Aniz Lavji
You better rewind. better hit rewind on that.
00:17:09
Frank Wiebe
right.
00:17:09
Aniz Lavji
I've done my time. Changing tires with David.
00:17:12
Frank Wiebe
so
00:17:14
Aniz Lavji
in our second shop area when the heat went out during the winter, we couldn't get someone to come in and we were literally changing tires like minus 10 in the garage.
00:17:30
Aniz Lavji
Oh, I'm done with my time.
00:17:30
jacob
That's fun.
00:17:32
Frank Wiebe
All right.
00:17:32
jacob
Did you at least have a propane heater or anything?
00:17:32
Frank Wiebe
All right.
00:17:33
Aniz Lavji
where Where we're taking the bead sealer out of the actual thing and we're like, is this going to freeze by the time we put it on the... It was just bad.
00:17:41
jacob
Yeah, that's too cold. Yeah.
00:17:42
Frank Wiebe
you mentioned propanne there You mentioned propane there, Jacob. they
00:17:45
jacob
Yeah.
00:17:46
Frank Wiebe
listen's Listen, here's a story. i love telling these stories. This garage I worked at ah didn't have great... Hey, no insulation. You said your shop
Safety and Vehicle Variety in the Shop
00:17:56
Frank Wiebe
has good insulation.
00:17:56
Aniz Lavji
I don't know you want to.
00:17:56
Frank Wiebe
This had no insulation. It was ah is a brick building and and a a really short ceiling. Anyways... anyways The heat in there sucked really bad.
00:18:08
Frank Wiebe
I'm like, we got to have more heat in there. So what he did is he went and got one of those like Mr. Heater things that hangs up on the wall, a propane-powered one.
00:18:12
jacob
Yep.
00:18:15
Frank Wiebe
Great. It's all good. 20-pound propane tank sat on the floor underneath it. Line go up. Well... The exhaust on those furnaces is really hot, right?
00:18:26
Frank Wiebe
Like, i don't know if you've ever felt one of those.
00:18:26
jacob
little
00:18:28
Frank Wiebe
And it's it's like, man, that's a lot of heat escaping to the outside.
00:18:28
jacob
Yep.
00:18:32
Frank Wiebe
Well, we're not going to let that heat escape. We're just going to reroute it back into the shop.
00:18:38
jacob
Oh, boy.
00:18:40
Frank Wiebe
So you see where this is going.
00:18:41
jacob
Oh, yeah.
00:18:42
Aniz Lavji
Yeah.
00:18:42
Frank Wiebe
so So it was like, hey, you know what? i i yes i It's like warm in here. I'm happy. The one morning... Four, everyone in the shop, all four of us called in sick.
00:18:55
Frank Wiebe
And we're like, and the next day we're all like, you know, still kind of feeling a groggy or whatever and come to work. And then we're all telling each other, Oh, you know, we all called in, like I called in sick. I call it what you're sick too. You're sick too.
00:19:09
Frank Wiebe
And one of the guys that was working for us at the time is actually my mentor from years ago. He was a, he's a firefighter and he's like, Holy shit. We just all had a carbon monoxide poisoning.
00:19:23
Frank Wiebe
Well, that was the end of that. Like, holy crap.
00:19:25
Aniz Lavji
Jeez. Man.
00:19:27
jacob
That's not something to mess around with.
00:19:29
Frank Wiebe
I mean, like, it's not a, it's not a, I mean, we we all got sick. I don't think we could have died because, you know, the doors are open all the time or whatever, but it was enough that we all got carbon dioxide poisoning.
00:19:38
jacob
Yeah.
00:19:40
Frank Wiebe
Oh man.
00:19:40
jacob
Do you, do you run a CO detector in your shop?
00:19:45
Frank Wiebe
No, because it would go off.
00:19:46
jacob
No, I worked. i
00:19:48
Frank Wiebe
It would go off all the time.
00:19:49
jacob
I worked at ah a Hyundai dealer and they had a CO o detector in the shop, brand new garage within like the last 10 years type of thing. And you could run nine brand new Hyundais in there. It wouldn't go off for half an hour with the door closed.
00:20:03
Frank Wiebe
Really?
00:20:03
jacob
Somebody traded in a 1991 Ford F-150, the 302 in it. You could drive that sucker in the door with the door still open. It was setting it off. It was wild.
00:20:14
Frank Wiebe
ah
00:20:15
Aniz Lavji
Well, the reason the Hyundais weren't setting off the detector is because the damn things weren't running.
00:20:21
jacob
Oh, this is true, yeah.
00:20:21
Frank Wiebe
If that
00:20:23
jacob
Yeah, I definitely saw two to three engines, I'd like to say a week, but sometimes it was a day going in and out of there, yeah.
00:20:28
Aniz Lavji
An hour?
00:20:29
Frank Wiebe
that was a day, yup.
00:20:31
Aniz Lavji
Just stick your finger in the tailpipe.
00:20:32
Frank Wiebe
Yeah.
00:20:32
jacob
Yep.
00:20:34
Aniz Lavji
Yep, that's warranty.
00:20:35
jacob
Yep.
00:20:35
Aniz Lavji
Okay.
00:20:36
Frank Wiebe
we had We had the one shop, we had ah had a ah ah smoke alarm.
00:20:36
jacob
yep
00:20:41
Frank Wiebe
And it was built into the alarm system of the building or something weird like that. And and it must't it was a really old setup already and it it mustn't be getting faulty. But if you ran a vehicle in the shop, the smoke alarm would go off.
00:20:53
Frank Wiebe
And it would send the alarm company and all of sudden the fire trucks come roaring into the parking lot. and they're like, where's the fire? And I'm like, what are you talking about? And then they realize that this smoke alarm was in the middle of the building and just running a car on the hoist would set it off.
00:21:09
jacob
Yep.
00:21:09
Frank Wiebe
i was like, oh, wow.
00:21:11
jacob
Yeah, that's wild.
00:21:11
Aniz Lavji
Jeez.
00:21:12
Frank Wiebe
That got disabled.
00:21:13
Aniz Lavji
Yeah, seriously.
00:21:14
jacob
Yeah.
00:21:15
Frank Wiebe
Yep.
00:21:16
Aniz Lavji
man.
00:21:17
Frank Wiebe
Yep.
00:21:18
jacob
That's crazy.
00:21:18
Aniz Lavji
At at your your current place, is there a certain vehicle that you're kind of getting used to seeing all the time or a certain brand that you're getting used to seeing all the time working on?
00:21:32
jacob
There's a lot of Ford trucks.
00:21:34
Aniz Lavji
lot of Ford trucks.
00:21:35
jacob
A lot of Ford trucks, and I've been kind of happily surprised to see quite a few OBS Chevys come through the door.
00:21:42
Frank Wiebe
Oh, really?
00:21:42
jacob
i had one as one of my first vehicles, so I have a soft spot for them. So there's been a couple very, very nice, very clean OBS Chevys come through the door, and I'm happy to work on those.
00:21:47
Aniz Lavji
Mm-hmm.
00:21:54
Aniz Lavji
What is an OBS Chevy?
00:21:54
jacob
But a lot of Fords.
00:21:56
Frank Wiebe
Old body style, dude.
00:21:56
jacob
yeah Like a old body style. So ah late 80s, early to mid 90s type thing.
00:22:01
Aniz Lavji
Oh, okay. okay Okay. Yeah. No. Okay. I got to know.
00:22:05
jacob
Yeah.
00:22:05
Aniz Lavji
I did not catch on to that slang at all.
00:22:08
jacob
Some of the best trucks ever made.
00:22:11
Frank Wiebe
i i have i I used to think I was a Chevy fan, but I'm really just not so much, even the older style.
00:22:11
Aniz Lavji
Nice.
00:22:18
Frank Wiebe
like some of If you're going to talk about Chevys, you'd have to go like 70s, and then then they made nice Chevy trucks. Other than that, but I agree with you.
00:22:29
Frank Wiebe
like the The Fords, the F250s, I understand why that is the choice of a lot of fleets.
00:22:36
Aniz Lavji
Thank
00:22:36
Frank Wiebe
Because it probably is the most reliable of that generation of truck. Of like the newer generations, I would say.
00:22:44
jacob
Yeah, we've got a fair amount of our customers to have them. They're still the steel bodies. A lot of like 11s to I think it's 15 or 16 before they went to the the Illuma duties.
00:22:57
Frank Wiebe
Did did the did the ah the heavy duties go to aluminum as well in 15?
00:23:03
jacob
uh yeah for the most part 15 or 16 i can't remember but
00:23:05
Frank Wiebe
i know I know the half ton did. My brother has a 15 F-150. His is aluminum and mine is a 12 and it's it's still the steel one.
00:23:16
Aniz Lavji
Jeez.
00:23:16
Frank Wiebe
um Okay.
00:23:17
jacob
Oh, they, I think it was 15 or 16. They went to the aluminum. I can't remember a hundred percent, but most of the customers that we have have the steel bodies and almost anybody I talked to that drives a power stroke prefers the steel body.
00:23:22
Frank Wiebe
Okay.
00:23:30
jacob
Like we've got customers, the one customer, they probably have 15, 20 super duties on their personal fleet. And like they've got deleted ones, they've got tuned ones, they've got toys and they prefer the steel bodies.
00:23:45
Frank Wiebe
Really?
00:23:46
jacob
Yeah, and and one of their new aluminums is it's a limited. It's a very, very nice truck, one of 2,000 or one of 5,000 or whatever. Really, really nice, and they prefer the old beat-up steel bodies.
00:23:56
Frank Wiebe
Oh, wow.
00:23:57
Aniz Lavji
Mm.
00:24:00
Frank Wiebe
Are they just finding that they're more they're more rigid
00:24:03
jacob
Yeah, they're just a better driving truck, in my opinion, because they've got less flex in them, and they just seem to stand up to abuse a little better, especially for companies that are doing a lot of landscaping, a lot of plowing and stuff like that.
00:24:16
Frank Wiebe
Okay.
00:24:16
jacob
They just take the abuse a little better.
00:24:19
Aniz Lavji
ah you You said you're doing like there's diesel and regular passenger vehicles as well, right? Like as you said, it was kind of a mix, a hybrid situation.
00:24:28
jacob
Yeah.
00:24:30
Aniz Lavji
um
00:24:30
jacob
I'm the only automotive tech at the moment. It's still a pretty new venture for them stepping into the automotive side.
00:24:38
Aniz Lavji
Has there been like a flavor of the month type of vehicle coming in often? Or is it just a big miniature poodle mix of vehicles?
00:24:46
jacob
It's been a bit of a mix as of late. The first few weeks I was in there, it was definitely just super duty after super duty after super duty. So I got really used to lifting super duties on the two posts for the first time ever.
00:24:58
Aniz Lavji
Yep. So then you get a random Toyota Corolla and you're like, what do I do with this thing?
00:25:03
jacob
Yeah. Oh yeah. It's such a big hoist that yeah, little cars like that, I kind of have to take the hoist feet out of the arms and I made up these really nice rubber pads that I just slide under the pinch welds and I just have to make it work.
00:25:15
Aniz Lavji
yeah.
00:25:15
Frank Wiebe
Yeah.
00:25:15
jacob
So yeah.
00:25:16
Frank Wiebe
yeah Yeah. That's the best way to do it. Try it. Wait till you get a BMW or something come in. And they have like, they are really, really short where they have their limit points.
00:25:24
jacob
Yeah.
00:25:25
Aniz Lavji
Yeah.
00:25:26
jacob
Yeah.
00:25:26
Frank Wiebe
And then especially on a 12 K hoist, that's really difficult to lift those things. But a smart car surprisingly is really fricking easy to lift on a 12 K.
00:25:36
Aniz Lavji
Why would you even use a hoist?
00:25:36
jacob
Oh yeah.
00:25:39
Frank Wiebe
I I'm strong, but I'm not that strong.
00:25:41
Aniz Lavji
Just you, your apprentice, get Margarita to help and, you know, a few jack stands.
00:25:45
Frank Wiebe
yeah
00:25:47
Aniz Lavji
you you're You're fine.
00:25:49
jacob
It sounds like a good excuse to buy a forklift.
00:25:50
Frank Wiebe
Yeah.
00:25:51
jacob
Everyone needs a forklift.
00:25:52
Aniz Lavji
Yeah.
00:25:54
Frank Wiebe
yeah but Yeah, that would be nice.
00:25:54
Aniz Lavji
Seriously.
00:25:56
Aniz Lavji
Or are you just lift with a pallet jack, really.
00:25:58
jacob
Yeah.
00:25:59
Frank Wiebe
Yeah. hard Our neighbor's got forklifts, so i don't I don't need to worry about that.
00:26:00
Aniz Lavji
go
00:26:03
Frank Wiebe
If I need something moved, I just call them over and say, hey, come move this for me.
00:26:07
jacob
It's handy.
00:26:07
Aniz Lavji
i sent you the video, Frank.
00:26:07
Frank Wiebe
trying to remember.
00:26:09
Aniz Lavji
Was it like was it three weeks ago or something? We had that smart car, or the white one.
00:26:15
Aniz Lavji
our Remember
00:26:15
Frank Wiebe
What were you doing on it? Oh, you remember about it? Yeah, i do remember something about it.
00:26:21
Aniz Lavji
she brought in... She was donating the car, but she bought four tires for it to install and then she was donating it.
00:26:31
jacob
donating it, how?
00:26:34
Aniz Lavji
the i don't i don't know. Donating it to...
00:26:37
Frank Wiebe
Like a teen challenge or something like that?
00:26:38
Aniz Lavji
even challenged them, but she put like six, seven hundred bucks worth the tires on and then donated it.
00:26:44
Frank Wiebe
I've seen someone else do that before. It's kind of nice because that Teen Challenge can go and sell the vehicle. That's what they do.
00:26:50
Aniz Lavji
Frank, the value of the vehicle. was you saw it right
00:26:55
Frank Wiebe
It's a smart car. They never lose on it.
00:26:56
jacob
Was it a diesel smart car?
00:26:59
Aniz Lavji
i don't even know what it was but it was so disgustingly ugly and it had this weird design on it that looked like blood was dripping off it and like it was basically a paperweight that went in reverse and drive
00:27:15
Frank Wiebe
no man we have
00:27:16
jacob
If you talk to people that had them long-term though, its the stories are hilarious. I met a guy that used to daily drive from Ottawa to Toronto with a diesel smart car. And I think at that time when I spoke to him about it, he had 830,000 kilometers on it.
00:27:31
Aniz Lavji
jeez
00:27:32
jacob
And not a ton of maintenance.
00:27:34
Frank Wiebe
and they got surprisingly good leg room first time i saw one i was like surprised and we have a
00:27:37
jacob
Yeah. Yeah, I'd take one of them over a Fiat. Yeah.
00:27:42
Frank Wiebe
Yeah, we have we have a customer with a ah with an electric smart car. And thing's peppy.
00:27:49
Aniz Lavji
electric smart car i didn't know they made electric smart cars
00:27:50
Frank Wiebe
well
00:27:50
jacob
I didn't know they made those.
00:27:51
Frank Wiebe
Fully electric, yep.
00:27:53
jacob
Hmm. That's pretty cool.
00:27:56
Frank Wiebe
iss it's an interesting It's an interesting concept. It's an interesting car. And ah it it takes off like crazy, but then it maxes out at like 90 kilometers an hour.
00:28:06
Aniz Lavji
I think my Ryobi electric lawnmower probably has more power than that thing.
00:28:12
Frank Wiebe
Oh, probably. it It will, it will squawk a tire. I'll give it that. So we do that one. That one comes in for seasonal tire changes. And think I had to do a, an axle shaft on it a couple of years ago.
00:28:27
Frank Wiebe
But yeah, he just, he just drives it. He loves his electric vehicles.
00:28:30
Aniz Lavji
both a thirteen inch pizza cutters on it.
00:28:33
Frank Wiebe
Pretty. Yeah, exactly. Yep. Yep. They're about inch and a half wide on the
00:28:36
jacob
I love the little wheels.
00:28:42
Aniz Lavji
Every time I i hear that that tire size, it brings me back to when I used to sell a bunch of Toyota Tercels way back then.
00:28:52
Frank Wiebe
Oh, I need little tires. It's hard to find, it's hard to find 13 inch tires. I, I needed new tires for my trailer and they were 13 inch and I couldn't find any. And so I ended up finding some rims, 14 inch and now I got nice tires on it again.
00:29:02
Aniz Lavji
Oh, man.
00:29:04
Aniz Lavji
Yep.
00:29:06
Frank Wiebe
But like, i was like, this is crazy. Mm-hmm.
00:29:10
Aniz Lavji
13 inch non-existent now.
00:29:13
jacob
or you pay an arm and a leg to try to get something.
00:29:15
Aniz Lavji
Or that, yeah. of um Have you, Jacob, ah had any issues with, the I know it's an ongoing conversation right now in the industry about used tire pickup. Has that affected you guys over there?
00:29:30
jacob
We use... I've asked a couple times about it. We only use one tire supplier, and they actually come and pick up all of the used tires, because with...
00:29:41
Frank Wiebe
Oh, really?
00:29:41
jacob
it with the type of company that we work for, we have our own fleet of vehicles. So the owner is very big on, you know, can we reuse that tire?
00:29:48
Aniz Lavji
Okay.
00:29:52
jacob
Can we recase that tire? And you can get a lot of life out of these remolded recase tires.
00:29:54
Aniz Lavji
Okay.
00:29:58
Aniz Lavji
Okay.
00:29:59
jacob
So, uh, so yeah.
00:30:00
Aniz Lavji
So you're retreading them, basically.
00:30:03
jacob
Yeah. It's like a full remold.
00:30:04
Aniz Lavji
Okay. Okay.
00:30:05
jacob
It gets a tread and a whole sidewall mold wrapped over it.
00:30:08
Aniz Lavji
Yeah, yeah, yeah. It all gets retreaded.
00:30:09
jacob
And it's, Yeah, it's pretty cool how they do it, and and they work out great for trailer tires and just stuff like that.
00:30:11
Aniz Lavji
Okay.
00:30:17
Aniz Lavji
Well, like your regular passenger tires that are going to go to scrap, have you had issues with like the OTS coming to pick them up or do they kind of just sit around for a while until finally someone gets them?
00:30:31
jacob
No, like I say, we have that company that does the remolds for us, and they'll just take all of the tires.
00:30:36
Aniz Lavji
everything. Okay, okay.
00:30:37
jacob
Yeah, all of the tires probably once a week minimum.
00:30:41
Frank Wiebe
Oh, that's really good. Yeah.
00:30:42
Aniz Lavji
That's excellent.
00:30:42
jacob
Yeah.
00:30:43
Aniz Lavji
Because I know there's been a lot of people that have had like mountains of tires in Ontario that are having this.
00:30:43
Frank Wiebe
here
00:30:49
Frank Wiebe
So it left it here's what we're going to do is we're going to start shipping them up over there.
00:30:49
jacob
I've seen some of the posts about him.
00:30:55
Aniz Lavji
That's actually a great idea. Yeah.
00:30:56
Frank Wiebe
Yep. So if they're going to be taking them,
00:31:00
jacob
No, it's I haven't heard too much about it in our area where people are having a lot of issues.
00:31:06
Aniz Lavji
So a lot the GTA.
00:31:06
jacob
I think the further you go to the bigger cities, you know, Ottawa, even Kingston, maybe headed up that way.
00:31:07
Aniz Lavji
Yeah.
00:31:13
jacob
They're starting to have issues, but... rural small towns it doesn't seem to be affecting them quite as much like the four dealership i was at previously even them like we'd get an absolute mountain out back every couple weeks and then they'd show up empty truck because they knew we were going to have a mountain and they'd have those suckers stacked in their diagonal on each other it was impressive how many tires they could cram in no yeah
00:31:20
Frank Wiebe
Oh,
00:31:22
Aniz Lavji
Yep. Oh, yeah.
00:31:31
Aniz Lavji
yeah
00:31:34
Aniz Lavji
noya
00:31:38
Frank Wiebe
oh yeah, they cram it in there because get when they pick them up, they get paid by weight. So they want to fill that truck as much as possible. They don't get paid by tire.
00:31:46
jacob
Yeah.
00:31:48
Aniz Lavji
I remember way way back when we first got into tires, we used to sell a lot of used tires. So we'd go to the recyclers and they'd have like a separate area for all the good tires.
00:31:59
Aniz Lavji
So we'd go and filter through all the tires and try to make sets. And, you know, we'd get them all lined up and dad would be in the truck and I'd be in the back with one of my other guys, literally trying to lace the tires.
00:32:11
Aniz Lavji
And man, that's not easy, but these guys that do it every day, I mean, they're so good at it.
00:32:11
jacob
yeah
00:32:17
jacob
and quick.
00:32:17
Aniz Lavji
Filling that truck up in no time.
00:32:20
jacob
yep
00:32:23
jacob
I've never really heard down this way of the the used tires being sold outside of like the heavy truck stuff, but we had a thing for quite a while, one of the local racetracks within an hour and a half of here, a guy that I know did drifting events.
00:32:25
Frank Wiebe
True.
00:32:40
Aniz Lavji
Yeah.
00:32:40
jacob
And so everybody within like a couple hours, you know, that was into the drifting, they'd just go from shop to shop to shop. Hey, let me know when you have tires this size used. If you're just going to toss them, I'll take them.
00:32:51
Aniz Lavji
Oh,
00:32:52
jacob
So there was quite a few shops around that just never had an issue with certain size tires laying around.
00:32:58
Aniz Lavji
yeah. Yeah.
00:32:59
Frank Wiebe
they Go to the track and get burned off.
00:33:00
Aniz Lavji
it
00:33:01
Frank Wiebe
That's a good idea, actually.
00:33:02
jacob
Yeah. That was awesome. And then there was people that played into that as well. You'd be at the track and people would be burning their tires off. All of a sudden the truck pull in with a trailer with the tire machine and the and balance around behind it.
00:33:14
jacob
No one really cared to have them balanced, but the tire machine guy, they were charging, I think 15 or 20 bucks a pop per tire to swap them right there on that trailer and get you back on the track.
00:33:17
Aniz Lavji
That's cheap.
00:33:27
Frank Wiebe
ah that's interesting.
00:33:29
jacob
Yeah. Yeah, but when when they were doing so many of them in a day, though, because you come in with the used tires, and I've seen you get maybe two laps out of them type of thing.
00:33:30
Aniz Lavji
fifteen twenty bucks a higher
00:33:41
Aniz Lavji
yeah
00:33:42
jacob
So, yeah, they were changing a lot of tires in a day.
00:33:46
Aniz Lavji
And then they got to put those somewhere.
00:33:46
jacob
then...
00:33:46
Frank Wiebe
I see there ah seen that the the the track that I was at a few weeks ago, Russell's M40 Speedway in Michigan, and I was down in the pit area, and they same thing, they had a, ah actually i had a hoist in there as well, tire machine, a bunch of tires, and so same thing, if you would have had a blow, you just go in there and grab another tire, and off you go.
00:33:46
jacob
Mm-hmm.
00:34:02
jacob
Oh, cool.
00:34:04
Aniz Lavji
Yeah.
00:34:09
Frank Wiebe
So, that's I guess, pretty lucrative business way to do it for sure.
00:34:13
jacob
Oh, yeah, absolutely.
00:34:13
Aniz Lavji
yeah
00:34:17
Aniz Lavji
I think it's pretty interesting that your your shop is a ah hybrid shop because like there's not too many shops that are doing a lot of big diesel and then they're still dabbling in the regular passenger cars. So is that just something that's happened since you arrived there or
00:34:38
jacob
So it was something that they had been trying to get into. I reached out last, probably last November, like the November of 24.
00:34:48
Aniz Lavji
Okay. Okay.
00:34:51
Aniz Lavji
Okay.
00:34:52
jacob
I had reached out because my dad mentioned, you know, hey, this company, they built this big shop. And i don't know if they're looking for mechanics, but I know you want to be closer to home. It's less of a commute, which is nice.
00:35:02
jacob
So I reached out at that point. And they, at that point in time, they were a two-man operation. in this big 120 foot shop.
00:35:10
Aniz Lavji
Yep.
00:35:11
jacob
And they were just thinking about dabbling in the automotive stuff to kind of cover their own fleet, bring a little bit of surplus money in on top of what they were already doing.
00:35:20
Aniz Lavji
Definitely, yeah.
00:35:22
jacob
And at that time, the owner talked to me and the the foreman at the time talked to me and We had a good chat and I thought it was going all right. And then they asked for a number and I said a number and it I don't think it lined up with what their goals were at that time.
00:35:38
Aniz Lavji
OK. Mm-hmm.
00:35:39
jacob
um So then they did slowly start dabbling in it and they brought a few customers in and then they brought a guy on part-time. And so he would come in at night after working full-time at his day job.
00:35:54
Aniz Lavji
Oh.
00:35:54
jacob
He would come in at night and he would be
00:35:54
Aniz Lavji
Oh.
00:35:56
Frank Wiebe
That's hard work.
00:35:57
jacob
Yeah, he would. Well, that's where it gets kind of fun, because he would say he was working. He'd write it down that he was working, but he'd be bringing in his own side jobs sometimes.
00:36:10
Frank Wiebe
Oh, fun.
00:36:10
jacob
And doing it on their hoist. And he would be intoxicated while he was doing these jobs on their hoist.
00:36:17
Frank Wiebe
Ho, ho, ho, ho.
00:36:19
jacob
And then it came about that they realized he was stealing time. I think there was shop supplies disappearing type of thing.
00:36:28
Aniz Lavji
Jeez.
00:36:29
jacob
And then at one point in time, the owner and his wife were down in I want to say, probably Florida. And they were down in Florida and they got an interesting phone call from a lady in the middle of the night.
00:36:43
jacob
And she said, hi, so-and-so called me and asked me to come out to this address. And when I looked it up to try to figure out where it was, it said that you are a business owner at this address.
00:36:56
jacob
And they said, yes, that's correct. Why maybe we ask, are you being called out there? And she admitted that she was in a very certain line of work and had been requested to come and perform services.
00:37:12
Aniz Lavji
Oh,
00:37:14
jacob
at the shop. So, yeah, so they had a they had a big sit down with them.
00:37:16
Aniz Lavji
man.
00:37:17
Frank Wiebe
Wow, that's old.
00:37:18
Aniz Lavji
I mean, I understand. I understand that shop does oil lube and filter, but brother, that's the wrong, wrong customer.
00:37:25
jacob
Yeah, yeah, yeah.
00:37:27
Aniz Lavji
Hello.
00:37:28
jacob
No, so the the owner, had to really shift gears and things at that point. Cause they were trying to build a team. They were trying to get things figured out. So they, he shut down this working at night type of stuff.
00:37:41
jacob
They had a conversation with this guy. They said, you're gone.
00:37:42
Aniz Lavji
No pun intended.
00:37:44
jacob
And he reached back out to me.
00:37:45
Aniz Lavji
if
00:37:46
jacob
He's like, Hey, I'd, I'd love to talk about it again. i said, cool. Sounds good.
00:37:50
Aniz Lavji
man
00:37:50
jacob
So that's when they told me this whole story about it. And I said, well, I can promise you, I'm not going to pull any kind of moves like that.
00:37:57
Aniz Lavji
you You tell him that you're not a working man in that sense?
00:38:00
jacob
yeah
00:38:00
Frank Wiebe
Oh, man.
00:38:01
jacob
So he, yeah.
00:38:01
Frank Wiebe
i I've never heard of someone loving their job that much.
00:38:02
Aniz Lavji
Oh my God.
00:38:06
jacob
Yeah. So at at that point, I kind of came back with the same number we had talked about the last time. And I think he at had seen enough to realize like, oh yeah, you know, that's kind of the going rate for someone that's not going to do things like
Job Experiences and Work Environment
00:38:23
jacob
that. Yeah.
00:38:23
Frank Wiebe
not Not going to screw them, literally.
00:38:24
jacob
Yeah. Yeah. So see how they brought me on.
00:38:26
Aniz Lavji
There
00:38:27
Frank Wiebe
Wow.
00:38:28
jacob
They had figured out they had enough work to keep someone like me on 40 hours a week, which is good.
00:38:30
Aniz Lavji
you go.
00:38:34
jacob
So, and I told them straight up when I started out, I said, you know, if it comes down to even, we don't have a full week worth of automotive work, I will jump on and pretend I'm a brand new truck apprentice.
00:38:35
Aniz Lavji
great
00:38:45
jacob
I would love to learn.
00:38:46
Frank Wiebe
There you
00:38:47
jacob
So, so they were happy about that.
00:38:47
Aniz Lavji
there you go
00:38:48
jacob
And
00:38:49
Aniz Lavji
Yeah, that's that's one way to diversify yourself because, yeah, you're right. like If there's not a whole bunch of passenger vehicles to work on and they've got other stuff that you can dabble in and get experience with and down the line, you're working in both. I mean, it's only going to benefit them.
00:39:07
jacob
Oh, exactly. And like I say it's still a pretty new company. They're still trying to build their team. so
00:39:13
Frank Wiebe
So are you are you on an hourly rate then or or flat rate or salary or anything like that
00:39:19
jacob
I'm on an hourly rate, which I was flat rate previously. So it's a breath of fresh air.
00:39:26
Frank Wiebe
that? I've never worked flat rates, so I'm always curious to see how the other side of the world lives, right? Because I it was always in hourly tech my whole life.
00:39:35
jacob
I didn't get to experience flat rate at its prime. I didn't get to experience it working correctly. The dealership that I was at, I was at a Ford dealership before coming to the shop.
00:39:48
Aniz Lavji
Yep.
00:39:48
jacob
And when i first went back there from a private shop where they treated me quite well and it just, some things changed and, I decided that you know we had a growing family and I needed to make a change myself.
00:40:02
jacob
it Part of it was money. Part of it was fundamental things, blah, blah, blah. But I went back to this Ford dealership I had actually started my apprenticeship at.
00:40:06
Aniz Lavji
Yep.
00:40:11
jacob
And when I went back there, it was still owned by a local family.
00:40:11
Aniz Lavji
OK.
00:40:15
jacob
And they were running it as hourly, but kind of like a flat rate bonus. If you worked 80 hours and you made 90, you got paid for 90.
00:40:23
Aniz Lavji
Yeah, hybrid system probably.
00:40:24
Frank Wiebe
Beautiful.
00:40:26
Aniz Lavji
Mm-hmm.
00:40:27
jacob
So that was fantastic. the The vibes in that shop were immaculate. We had the A team, as far as I'm concerned, and everybody got along so well. Every day was just a party. We were pumping out cars like crazy.
00:40:43
jacob
And then things started kind of changing and getting a little weird. Insurance adjusters were showing up, or that's what we were told was insurance adjusters. No, they were appraisers.
00:40:55
jacob
And all of a sudden work was being done on this building that they had not put money into for 20 years.
00:41:02
Aniz Lavji
Yeah.
00:41:02
jacob
And we all realized, oh, we're being sold.
00:41:06
Aniz Lavji
Yeah.
00:41:07
jacob
And so these new owners came in and they own for three or four dealerships and a whole whack of used car sales places.
00:41:17
Aniz Lavji
And that was it.
00:41:18
jacob
And they came in and they just started changing everything. tearing down walls, changing offices, putting us all on laptops for everything and making us all adapt to it.
00:41:21
Aniz Lavji
and that was it
00:41:29
jacob
And saying like, oh yeah, you know, here's, they pulled us in and the big owner of this company, he gave us a whole spiel about how he was a technician and he made it work so well with flat rate and it was going to benefit us so much, but oh, we're not going to do it right away.
00:41:46
jacob
We're going to ease into it, you know?
00:41:48
Aniz Lavji
Yeah.
00:41:49
jacob
And they threw this giant number at us that for that small town hadn't been seen before. So it got us all kind of excited. But the stipulation was that number, if you don't do X amount of Ford training in two years, that number is going to drop.
00:42:08
jacob
And I looked at it as, oh, I've seen what the wait lists look like to get into these classes.
00:42:08
Aniz Lavji
Yeah.
00:42:14
jacob
I'm not going to make the amount of training.
00:42:16
Aniz Lavji
Yeah.
00:42:16
jacob
I'm going to get my time chop or my my pay rate chopped off.
00:42:20
Aniz Lavji
yeah yeah
00:42:21
jacob
So I was already aware of that. And then they made all these promises about, you know, our dealerships, our hubs for our safeties for the used car dealers. So it was supposed to just be bang, bang, bang, safeties all the time. You guys are going to making crazy money.
00:42:35
jacob
When there's not customers coming through the door, you're going to be pumping out these crazy safeties and making a ton. It just didn't work out that way.
00:42:42
Aniz Lavji
yeah
00:42:43
jacob
It did not work out that way at all. And I started to realize really quick after two or three bad paychecks, I don't like this.
00:42:51
Aniz Lavji
yeah
00:42:51
jacob
I don't enjoy this at all. You know, I came in here, I busted my butt for 80 hours, but Ford warranty land screwed me. Or, you know, it was a bad week, the Washbay guy wasn't here, so they couldn't allocate enough used cars to the dealership to keep the technicians fed.
00:43:07
Aniz Lavji
yeah
00:43:10
jacob
Like, it was just, it wasn't good. I don't know how that system, I'd love to see it work in a perfect world and understand it, but I couldn't get behind it.
00:43:12
Aniz Lavji
It's
00:43:21
jacob
I could not.
00:43:21
Aniz Lavji
it's an, it's incredible how like, you know, like you were saying, you had the a team and everything was just hunky dory and amazing. Everyone's making money, which again, if all the techs are happy and making good money, that means the dealership's doing well as well as, as well, as well.
00:43:38
jacob
Absolutely.
00:43:40
Aniz Lavji
That was weird. But, um,
00:43:41
Frank Wiebe
Also, as well, also.
00:43:43
Aniz Lavji
But, you know, going from that and then bam, it gets sold and it gets switched. And then all the texts and everyone's like, well, what the hell just happened?
00:43:51
jacob
Yeah.
00:43:52
Aniz Lavji
The culture and the whole shop just did a 180.
00:43:55
jacob
Yeah.
00:43:56
Aniz Lavji
It's basically what happened.
00:43:56
jacob
at well They walked out all the front staff too, which kind of just really, it just shell-shocked the entire dealership.
00:44:04
Aniz Lavji
So all these advisors that you're used to talking to all the time that are feeding, feeding everybody work and have that relationship. in one shot, they're gone, and then you've got a whole new set of people like, hey, this is your your new team.
00:44:20
jacob
Well, they kept the advisors on. It was the whole sales team, including the sales manager, who had been the one assuring us the whole time because she got to meet these new owners well before it all happened.
00:44:26
Aniz Lavji
All gone. Okay.
00:44:31
jacob
She kept assuring us, this going amazing for you guys. You guys are going to love this. And then they flip-flopped on her. And she was the one that a lot of us went to to get what we actually wanted. she just She wasn't afraid to go put the push on the owners. Like, hey, the guys need this. You need to do this for the guys. Come on.
00:44:47
Aniz Lavji
Yeah.
00:44:47
jacob
So yeah, it was just kind of a, whoa, shell shock. Everyone was just baffled. We came in the next day and they were gone.
00:44:54
Frank Wiebe
I think that's probably the hardest thing about any sort of like working in a business somewhere is like, what do you do if the business gets sold? You stay on. Is it good? Is it bad?
00:45:06
Aniz Lavji
Yeah.
00:45:06
jacob
Yeah.
00:45:06
Frank Wiebe
or Or do you then just cut your losses and and walk away and find something else that's going to suit you better?
00:45:13
jacob
I gave it almost a year
00:45:13
Frank Wiebe
elizabeth Oh, really?
00:45:16
jacob
Yeah, I just, after that long, I couldn't
00:45:18
Frank Wiebe
that good That's giving it a good effort. and And you would know by that point whether it's going to work for you or not, for sure.
00:45:24
jacob
Yeah, no, I watched it go up and down quite a few times. And I just based on what their other stores were doing or what they were telling us they were doing, it was not making sense. Things weren't lining up but in my head. You know, if you can implement these things at X dealer and make it one of the fastest growing dealers in Canada, what's going on with our dealer?
00:45:45
jacob
Why aren't we, you know, why aren't we replicating those processes?
00:45:46
Frank Wiebe
Yeah.
00:45:49
jacob
What's going on? So.
00:45:50
Aniz Lavji
Unfortunately, a lot of times these these bigger dealers that take over more dealerships, they may not be completely prepared for it. And and secondly, they're they're looking at everything like a number.
00:46:05
jacob
Yep.
00:46:06
Frank Wiebe
Yeah.
00:46:06
Aniz Lavji
So this place has to do this number or we're going to lose money. if it If it doesn't, if it does this number, we're good. If it does over this, then we're good. But if it goes anywhere close to this, we're going to start losing money and then we're going to start getting rid of people to just get back to the level that we were predicting that this place can do.
00:46:29
Frank Wiebe
Yeah, and they don't care what it's going to take to do that, right?
00:46:29
Aniz Lavji
and important Yeah, no, it's it's all about it's all about percentages. and And basically, if we have to get rid of you know four more people, and that'll bring us to this number with this many texts and are producing this many hours, and that's fine.
00:46:34
Frank Wiebe
Yeah.
00:46:45
Aniz Lavji
I don't really care what these guys think of us, but whatever. This is another spot, another number on our profit book, and here we go.
00:46:55
jacob
we had That was exactly what was happening at this dealership.
00:47:00
Aniz Lavji
Yeah, I know.
00:47:00
jacob
It was actually to the point, like I said, we had the A-Team at one point and the vibes were amazing and blah, bla blah, blah.
00:47:01
Aniz Lavji
not
00:47:06
jacob
When our top technician left... And then one of our other technicians recommended someone, they hired that person on, and then that person recommended a friend of theirs, and they hired that person on.
00:47:21
jacob
And then we found out really quick that that was a two-person team, but only one knew what they were doing and had the work ethic for it.
00:47:30
Aniz Lavji
Yeah. yep
00:47:31
jacob
And so they would sit around and watch the other person do their work, essentially. This was two licensed technicians, and the one would sit and watch the other one do their work.
00:47:43
jacob
Well, they just went about their business on their phone, played around on their laptop, blah, blah, blah. But the other person was quick enough to make both of their hours.
00:47:53
Frank Wiebe
Holy cow. Okay.
00:47:54
jacob
So the dealership didn't care. The management didn't care. No matter how much how many our technicians went in and were frustrated with the situation, you know, like I'm busting my butt while I'm watching that person sit there.
00:48:07
Aniz Lavji
yeah
00:48:07
jacob
No matter how many of us went in complained about that, they didn't care because they were making their numbers. They were hitting their numbers and putting out enough cars.
00:48:16
Aniz Lavji
Because it will even if even if they don't know the situation going garage, when that printout spits out what's going on, all they're looking at is you know tech A and B produce this many hours and that's it.
00:48:17
jacob
Unfortunately, there was a lot of comebacks tied to that too, though.
00:48:32
Aniz Lavji
That's all they're looking at. And even if there are comebacks, they look at the percentage and they're like, ah it's worth it. It's fine. Whatever. They're producing this many hours. They get this many comebacks, whatever.
00:48:43
jacob
Yeah, and the comebacks would just get filtered throughout the shop too, which sucked.
00:48:46
Aniz Lavji
Yeah. So you'd have to deal with their crap.
00:48:50
jacob
Yes. Oh, I did, and I did enough of them that I started bringing them up. And then there was a lot of denial and and I would just at that point go right to the service advisor and say, hey, print me this work order.
00:49:03
Aniz Lavji
Yeah.
00:49:03
jacob
And I'd go highlight things and I'd put them right on toolboxes. I was not messing around.
00:49:08
Aniz Lavji
Yeah.
00:49:09
jacob
If you're going to waste the customer's time and my time, I'm here to waste yours.
00:49:09
Aniz Lavji
You know, I'm,
00:49:13
Frank Wiebe
Yeah, sounds like that became a pretty toxic shop pretty quickly.
00:49:16
jacob
Very quick, very, very quickly.
00:49:16
Frank Wiebe
Yeah.
00:49:18
Aniz Lavji
I'm glad you're, you're in a place right now. It's silent from what I can, i can understand is the, the relationship and the culture and the shop you're in now is hundred times better than where you've been in the past.
00:49:18
jacob
Yeah.
00:49:33
jacob
Absolutely. It's a breath of fresh air, like was saying. it's I'm not going to say we dink around or anything, but the pace is slower than what I was at.
00:49:44
Aniz Lavji
Yep. Yep.
00:49:44
jacob
And they understand that it it takes time to put out a good product. And I'm just so happy that I can do that again. i felt like I was rushing and sometimes I wasn't putting out maybe what could have been my best work because I was scared I wasn't going to make my paycheck.
00:50:00
Aniz Lavji
And, you know, having having mutual respect as well with your peers and being somewhere where, you know, when you wake up in the morning, you're not like, oh, man, I got to go into work today.
00:50:01
jacob
So...
00:50:10
Aniz Lavji
And, you know, even, you know, God forbid, looking forward to going into work.
00:50:10
jacob
Mm-hmm.
00:50:15
Aniz Lavji
I mean, you know, it's unheard of. But I mean, you can find places where you actually feel like going in to turn a wrench. And it's not just like, you know, people say, oh, you know I have to go into work.
00:50:27
Aniz Lavji
I don't have a choice. I have to go to work. But, you know, I've always told people that if you have the attitude and the feeling of this is just a job, I got to go in, turn turn some wrenches, and at 501, I'm out of here.
00:50:30
Frank Wiebe
no
00:50:41
Aniz Lavji
And if that's the kind of attitude you have, and you're probably in the wrong shop.
00:50:44
jacob
Yeah, i've I made a TikTok video about that recently. just it clicked in my head one day. I realized, i was like, oh, I'm happy about wrenching again. I did a job that I normally would want almost nothing to do with because it was always in a go-go-go environment.
00:50:54
Aniz Lavji
Yep.
00:51:01
jacob
And I just kind of pitter-pattered through this job and took my time and did it to a level that I was happy with and I knew was not going to come back as a repeat repair.
00:51:12
Aniz Lavji
Yep.
00:51:12
jacob
I put it out and then I yeah it clicked with me that night. i just kind of I realized hey I'm enjoying this again.
00:51:19
Aniz Lavji
It's taking pride in your work, right?
00:51:20
jacob
Yeah.
00:51:21
Aniz Lavji
You know, you take pride in your work.
00:51:21
jacob
Yeah.
00:51:22
Aniz Lavji
You want to put out a good product. you know, no matter what the vehicle is, you know, your name's on it, right? Your name's on that work order and you want to make sure if that car is going out, you know, if someone's depending on you to make sure that vehicle is in good working condition.
00:51:28
jacob
you
00:51:38
Aniz Lavji
So, I mean, that that says a lot, right? don't want to just put out a bad product just to get it done quick.
00:51:44
jacob
Yeah, absolutely. And that feeling made me realize too that I had been burnt out for so many months.
00:51:50
Aniz Lavji
Yep.
00:51:51
jacob
And getting that that feeling of enjoying the work again, the burnout was almost just disappeared along with that type of thing.
00:51:57
Aniz Lavji
Yeah.
00:52:02
jacob
Like my mental health was just bouncing back within a couple months of leaving such a toxic workplace.
00:52:08
Frank Wiebe
the burn The burnout is very real in this industry, but as he said, it's a very enjoyable job. Like it really is. I tell everyone i I've done this for 25 years or 27 years or whatever. And i I've thoroughly enjoyed the career, but not every job has been good. Some of the jobs sucked.
00:52:31
jacob
Oh, some of them really suck, yeah.
00:52:31
Aniz Lavji
ye
00:52:32
Frank Wiebe
But in the point of learning and doing something different and new all the time, it's, you can't, you can't have another job that's going to be as rewarding as that.
00:52:43
Frank Wiebe
And I tell my apprentice all the time, I said, you know, the most rewarding thing is a customer brings a vehicle in, it's broken, whether it needs brakes or wheel bearing, or it doesn't start, or it's got this weird little hiccup or whatever, or an oil cooler, if you happen to have a Chevy Cruze,
00:52:56
Aniz Lavji
Or an oil cooler.
00:53:00
Frank Wiebe
But when you leave, it's fixed unless you have a Chevy Cruze. Then it's going to come back and leak again.
00:53:05
Aniz Lavji
come back Yeah. Yeah.
00:53:06
jacob
Mm-hmm.
00:53:07
Frank Wiebe
But that's but that's that's the most rewarding thing about it.
00:53:07
jacob
You slap all rings at
00:53:13
Frank Wiebe
I love something comes in as a no start. Like that Ranger the other day. Got towed in, no start. And take a little bit of time, diagnose it, clean the mass airflow sensor, fires right off.
00:53:28
Frank Wiebe
Like, I mean, they're not all that easy. That was a that was kind of a needle in haystack. But the satisfaction you get from even something that simple makes that laying under the dash and and pulling it out to do a heater core or something like that makes it worth it.
00:53:38
jacob
m
00:53:46
Frank Wiebe
Because it's like, there's going to be good days. There's going to be good days. So there's always better days.
00:53:52
Aniz Lavji
But, you know, a lot of it has to do, you know, Frank, and in your case, in my case, it it has a lot to do with the owner of the shop wanting the environment to be like that, as if they were working in the shop themselves.
00:54:09
Aniz Lavji
I mean, like, like if you you work in the shop as well.
00:54:10
Frank Wiebe
Very much.
00:54:13
Aniz Lavji
So, i mean, it's it's very different. Like, you're really zoned in there. And, again, for myself, I'm in the shop often, training new new hires on tires or how things are going. But, you know, if if the owner is not taking a very big role, you know, in the shop and understanding how things flow and how the techs feel, it's huge.
00:54:38
Aniz Lavji
if If you're not in tune with how your techs are feeling in the garage, if the camaraderie is not there, if you're not having that feeling where everyone is at least for the most part in a good mood.
00:54:52
Aniz Lavji
i mean, not everyone's going to be all, you know, chipper like Frank every single day, but
Tech Retention and Work Culture
00:54:58
Frank Wiebe
Yeah.
00:54:58
Aniz Lavji
you know, if, if at least the, the vibes, like you were saying, Jacob are, are good vibes and everyone's at least for the most part on a good wavelength.
00:55:08
Aniz Lavji
And if you, if you miss that and you're missing cues over and over again, that, you know, some, there could be one toxic employee that's screwing everything up.
00:55:19
Aniz Lavji
If you're missing that cue, you're only going to screw yourself, no one else. Because at the end of the day, Jacob or Bob or Joe can just take the locks off their toolbox and roll it a hundred feet up onto a truck. And they're going to find another place in about 30 seconds.
00:55:37
Aniz Lavji
But your butt's going to be stuck without a tech because you're not paying attention to what your team members need. And that's one of the biggest issues in this industry is a lot of these owners, and I'm sorry, whoever's listening, if you think this is offensive, but a lot of you have your heads up your behind and are not realizing that the gold that you have that are turning those wrenches
00:55:45
Frank Wiebe
Exactly.
00:56:04
Aniz Lavji
if you don't keep them happy, you're going to lose them. And if you're not a mechanic, your butt's going to be the one in the garage turning those wrenches and you're going to be screwed.
00:56:15
jacob
Thank you.
00:56:15
Aniz Lavji
So if you really want your business to extend out many, many years and still be...
00:56:17
Frank Wiebe
Thank you.
00:56:23
Aniz Lavji
present in the next five or 10 years, you've got to make some changes, treat your texts right, pay them what they deserve and understand that they have feelings. They're not just a grease monkey that's turning a wrench and, you know, bringing a car out for you. They're bringing it out for their health too, because if they do a good job at the end of the year,
00:56:48
Aniz Lavji
You're going to want to talk them about a raise. They're going to want a raise because everything's getting expensive. But if you're not putting that time into building up these new techs, senior techs, doesn't matter who it is, but if you're not spending that time building them up, they're going to leave and you're going to be stuck and you're going left out to dry.
00:57:11
jacob
Yep.
00:57:11
Aniz Lavji
Oh, my one message for tonight, you know, is if you've got texts that have been with you for a while, you know, you're very lucky because it's not it's not something normal right now for a lot of texts to stay in the same spot.
00:57:28
Aniz Lavji
I mean, some some texts will leave for three bucks and go down the street, but some texts will take a $3 cut to stay in the same spot because they love where they are.
00:57:34
jacob
yep
00:57:39
Aniz Lavji
They love the culture. And that's one thing a lot of owners don't understand is it's not always about the money. It's about how they're treated at the place that they go and hang their hat, you know, 40 plus hours a week.
00:57:51
jacob
Absolutely. I took going from the Ford dealer to where I'm at now and looking at how my paychecks were, this is how I justified it.
00:57:53
Frank Wiebe
like
00:58:00
jacob
You know, the hours weren't there. So the money and the math didn't add up, but I technically took a $8 pay cut, $8 an hour, but the paychecks are working out to be the same, if not better.
00:58:08
Aniz Lavji
Yeah.
00:58:08
Frank Wiebe
Wow. Yeah.
00:58:15
jacob
So
00:58:16
Frank Wiebe
Yeah, because there's constant work. You're not working on a flat rate, hoping that you're going to make at least eight hours.
00:58:18
jacob
yeah. Yeah, and I'm happy and I'm not stressed out about it.
00:58:21
Frank Wiebe
of Yep.
00:58:23
jacob
It's great.
00:58:23
Aniz Lavji
I mean, how how much those dollars an hour, how much is that worth compared to your mental health or your sleep?
00:58:30
jacob
Exactly. Yeah.
00:58:33
Frank Wiebe
Yeah, especially raising a young family, you got to be there for them. You got to be able to to be mentally mentally there yeah not just as much as physically.
00:58:38
jacob
Yeah.
00:58:41
jacob
On two hours of sleep. Yeah.
00:58:43
Aniz Lavji
how many How many kids you got, Jacob?
00:58:45
jacob
We've got two kids here right now.
00:58:47
Aniz Lavji
Yeah.
00:58:47
jacob
Yeah.
00:58:48
Aniz Lavji
Yeah. I've got three.
00:58:49
jacob
two and we're done so
00:58:49
Aniz Lavji
That's that's why it was funny. Frank was like, he's pulling a U right now because usually I'm the one that I'm like, Frank, kids are almost in bed. We're almost ready to record. And then I'm like, need I need another five, 10 minutes right now.
00:59:04
jacob
i was texting him about it i was surprised actually that a 10 year old was giving us more trouble getting to bed than the two-year-old so that was fun
00:59:12
Aniz Lavji
But, you know, going back to what I was saying, and I know Frank will preach it to the the walls that, you know, it's it's not it's not just for the customers that we're doing. all We're doing all this for our families as well. And, you know, we're working hard to provide a good service.
00:59:31
Aniz Lavji
a good check and a good four walls around our our kids and our wives and our partners. And, you know, if if we're not respecting ourselves at work in that sense too, with our employers, you know, we want to do the best we can for our family and for the shop that we're working in to build a better life because we're working for our families at the end of the day.
00:59:56
Aniz Lavji
Right. So
00:59:57
Frank Wiebe
That's all it's about. it's it's not ah It's not about the employer and it's not about the work and it's not really about the customers. It's about what we can provide for ourselves and our families and that we can have a good life for ourselves as well.
01:00:08
Aniz Lavji
Yeah, exactly.
01:00:11
Aniz Lavji
exactly
01:00:12
Frank Wiebe
That's what it's all about.
Conclusion and Farewell
01:00:14
Aniz Lavji
Exactly.
01:00:14
Aniz Lavji
Oh, uh, Jacob, we're pushing about just over an hour here, but man, uh, really appreciate you coming on the podcast here today.
01:00:14
jacob
Absolutely.
01:00:23
jacob
Yeah, I appreciate you having
01:00:23
Aniz Lavji
And, um, definitely. And, uh, thanks Frank for, uh, finding Jacob and, Jacob, uh, you know, I'll, I'll get your contact info from Frank. Definitely keep in touch and definitely, uh, you know, one of these days, if you're ever in this area, we should all get together. would be nice.
01:00:42
jacob
me here. Yeah, I don't make it up that way very often. It may be twice in the last 10 years. But if i if I can avoid driving in the GTA, I avoid it at all costs.
01:00:51
Frank Wiebe
and
01:00:55
Frank Wiebe
Nice.
01:00:55
Aniz Lavji
Oh, yeah. well
01:00:56
jacob
Oh,
01:00:56
Aniz Lavji
Well, we're a lot further west, so you you get to pass all the craziness, and then you know once you start seeing a lot more green, then you're in China.
01:01:02
jacob
I can just go up and around.
01:01:04
Aniz Lavji
Yeah, basically.
01:01:06
jacob
That's all we've got out this way is green. So, yeah.
01:01:09
Frank Wiebe
nice
01:01:09
Aniz Lavji
Oh, yeah. but But thanks, Jacob. Hang on the line here. But thank you, everyone, for listening. And this episode will be on YouTube hopefully the next couple days.
01:01:20
Aniz Lavji
And you can check us out on Facebook, Shop and Tread Talk Podcast. And thank you and good night.