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Episode 19- Melody Halliday factory trained mechanic and dealer superstar!
77 Plays2 months ago
Brand new podcast hosted by a Shop owner and a Shop owner/Technician . What a wonderful guest. Frank and I got the pleasure to speak with Melody about her experience as a dealer technician. Melody is a wealth of knowledge and we really enjoyed speaking with her!
Visit our Facebook page at The Shop N Tread Talk Podcast!
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Transcript
Introduction of Melody and Her Role
00:00:01
Frank Wiebe
that
00:00:01
Aniz Lavji
Welcome everyone to another episode of the Shop and Tread Talk podcast. as usual, we've got Frank and who do we have here today? Frank, would you like to introduce our guests?
00:00:12
Frank Wiebe
ah Today we have Melody here, um ah technician in the field, 310S, I believe.
00:00:20
Melody
No.
00:00:20
Frank Wiebe
Melody, you want to introduce yourself a little bit and tell us ah who you are, what you do, and ah why you're here?
00:00:27
Melody
Well, I'm Melody. I'm 310S Technician. I work at a GM dealership in Ontario. And I'm here because Frank invited me.
00:00:37
Frank Wiebe
ah Yay, let's go, Frank.
00:00:38
Aniz Lavji
That arrows you down, Frank. Good job.
00:00:44
Aniz Lavji
so and So you're at a franchise dealership from what I understand, right?
00:00:50
Melody
Yes, GM. GMC, Chevy, and Buick store.
00:00:51
Aniz Lavji
Yeah.
00:00:54
Aniz Lavji
Okay.
00:00:55
Frank Wiebe
But not Cadillac, right?
00:00:56
Aniz Lavji
They're...
00:00:56
Frank Wiebe
They split that so it's not a Cadillac dealer anymore.
00:00:57
Melody
No.
00:00:58
Frank Wiebe
and That's interesting.
00:00:59
Melody
um Well, different dealers can have different different brands. So, yeah, it says Chevrolet, GMC, Buick, and I guess a Hummer for the Hummer EVs.
00:01:12
Aniz Lavji
Okay.
00:01:13
Frank Wiebe
Oh, interesting.
00:01:13
Melody
So...
00:01:13
Frank Wiebe
Okay.
00:01:15
Aniz Lavji
That's cool.
Challenges in Getting Licensed and Economic Impacts
00:01:16
Aniz Lavji
How long have you been at the current place you're at now?
00:01:19
Melody
I have four and a half years right now.
00:01:22
Aniz Lavji
Okay.
00:01:23
Melody
So, ah oh boy, it's been over 10 years for my license.
00:01:24
Aniz Lavji
So did you, and you've been licensed for how long, Melody?
00:01:31
Frank Wiebe
Mm-hmm.
00:01:33
Melody
um Been in a my apprenticeship took me a long time. I got stuck, um like I've been doing this, it like actually working in shops since 2002.
00:01:38
Aniz Lavji
Okay. Okay.
00:01:46
Aniz Lavji
OK.
00:01:47
Melody
My apprenticeship took a long time because I got stuck in like 2008 and 2009 when all the dealerships and shops were closing down.
00:01:54
Aniz Lavji
Oh, yeah.
00:01:54
Melody
And there just were no jobs, especially for apprentices.
00:01:56
Aniz Lavji
Yep.
00:01:58
Melody
So I went and did other work, like somewhat related, but not actually getting my license. So I was apprentice for quite a while before I got licensed, but...
00:02:05
Aniz Lavji
OK.
Early Interest in Mechanics and Education
00:02:10
Aniz Lavji
Okay, so maybe we'll backtrack a bit. So you started off at a very young age wanting to work on vehicles, or how did this all come about?
00:02:14
Melody
Sure.
00:02:23
Frank Wiebe
Thank you.
00:02:24
Melody
Well, I grew up doing everything on the farm with my dad, and grandpa, uncle, just spend my summers on the farm. And I was like, if something broke, you fixed it.
00:02:35
Aniz Lavji
Yeah.
00:02:35
Melody
My dad was always the fix-it-yourself kind of guy. So I just, I was with him growing up.
00:02:43
Aniz Lavji
Nice.
00:02:44
Melody
And then high school, took all the shop classes I could get my hands on. And then... was looking like in high school, I didn't have like, Hey, I'm going to do this career. This is for me or anything like that. I was looking kind of between welding, maybe automotive, because that's what I liked the most.
00:03:04
Melody
Went for a tour at Fanshawe college to see their program. And that sold me. um So i
00:03:09
Aniz Lavji
right
00:03:09
Frank Wiebe
they have a really good program there yeah
00:03:11
Melody
Yeah, I took the motive power technician course as two year course. So I took the automotive course first. Absolutely loved it. Went back, took the truck and coach program as well.
00:03:27
Melody
And then and then got started in a Toyota dealership.
00:03:32
Frank Wiebe
oh so so but you're not a trucking coach technician are you you're just an s okay
00:03:35
Melody
no No, just, yeah, just 310S. I took the the program, which ah it's not the licensing program.
00:03:44
Frank Wiebe
Mm-hmm.
00:03:44
Melody
It's not through your trade school. It's a full-time two-year program of of learning everything um before you actually jump into it.
00:03:50
Frank Wiebe
Okay.
00:03:55
Frank Wiebe
Yeah, man the trucking truck and coach is something that never interested me.
00:03:56
Melody
um
00:03:59
Frank Wiebe
when i i
00:03:59
Melody
i
00:04:00
Frank Wiebe
Apparently, when I did my apprenticeship, there was the first year and it was they split it right after I did that. I did mine in 99, 2000.
00:04:08
Melody
Okay.
College Experience and Preference for Automotive Work
00:04:11
Frank Wiebe
And the first the first year was a 310S and 310T together.
00:04:11
Melody
Yep.
00:04:17
Frank Wiebe
And then they split it after that.
00:04:17
Melody
Yep.
00:04:19
Frank Wiebe
And then after that, it was yahaydda was a completely separate course.
00:04:21
Melody
It's two separate programs.
00:04:22
Frank Wiebe
Yeah.
00:04:22
Melody
Yeah.
00:04:23
Frank Wiebe
Yeah.
00:04:23
Melody
So I, uh, when I was in college, I didn't know which, which direction I wanted to go. And I was like, Hey, I like, um, I'll just take, cause you take second year over again.
00:04:36
Melody
cause first year it is common between auto and, and truck.
00:04:38
Frank Wiebe
All
00:04:40
Melody
Yeah.
00:04:41
Aniz Lavji
Right.
00:04:41
Melody
So I just went back for one more year, got another two-year degree out of it.
00:04:41
Frank Wiebe
right.
00:04:47
Melody
um And through that year, learned that I absolutely loved diesel, hated doing air brakes.
00:04:47
Aniz Lavji
great.
00:04:56
Aniz Lavji
Yeah.
00:04:56
Melody
Did not want to be... so i didn't I didn't want to be sitting on the floor, rolling around underneath the tracks. I didn't want to be climbing on them to do everything.
00:05:07
Melody
um And I'm really glad I took that program.
00:05:07
Aniz Lavji
Yeah.
00:05:10
Melody
And then just learned like, hey, this is not the direction I want to go. So I went automotive and I am liking staying with, you know, like the big three brands or whatever that have diesels, have pickup trucks, kind of the heavier end without going to air brakes and and stuff like that.
00:05:22
Aniz Lavji
Yeah.
00:05:32
Aniz Lavji
I was thinking the...
00:05:32
Frank Wiebe
I can't believe you say like diesel.
00:05:34
Frank Wiebe
I hate diesel work. I don't even allow it in my shop.
00:05:37
Melody
It it is It is a love-hate relationship. I love the technology of diesel. I kind of really fell in love with the old school diesel um because I also grew up with you driving tractors and stuff.
00:05:49
Frank Wiebe
Oh yeah, but the simple stuff.
00:05:53
Melody
Like
00:05:53
Aniz Lavji
Yeah.
Importance of Continuous Education in Career
00:05:54
Melody
that's just where i came from.
00:05:54
Frank Wiebe
Yeah.
00:05:54
Aniz Lavji
Yeah.
00:05:57
Melody
And nowadays, it's like, yeah, the emissions are so much work. There's so much technology in it. And they stuff these engines into tiny little spaces.
00:06:07
Melody
So it's frustrating to work on.
00:06:07
Aniz Lavji
yeah
00:06:07
Frank Wiebe
Yeah.
00:06:08
Frank Wiebe
And then, and then put 3000 oil coolers on every engine and they either any one of them could leak at any given time.
00:06:14
Melody
Yeah.
00:06:15
Frank Wiebe
It's like, no, thank you.
00:06:16
Melody
Oil coolers and the GM's three liter diesel, the Babymax. is coolant hoses everywhere.
00:06:27
Melody
like Like short ones, like little short ones everywhere and they're all spring clamps and I'm just like, this is crazy.
00:06:27
Frank Wiebe
Oh, really?
00:06:31
Aniz Lavji
well
00:06:36
Aniz Lavji
well that's uh actually taking the um truck and coach portion again you didn't end up in that area as per se now but that must have actually helped somewhat with uh even where you are now no
00:06:51
Melody
Oh yeah, yeah. um I see, like, yes, you'll get it. diesel training and stuff through the brands. I'm actually signed up to take the Duramax diesel training program coming up in a few weeks here.
00:07:08
Melody
um
00:07:09
Aniz Lavji
Nice. Okay.
00:07:10
Melody
But the, like, Fanshawe's program, where it's like, you rebuilt fuel injectors and you rebuilt fuel pumps, like, because there's all the mechanical stuff.
00:07:21
Melody
Plus, you got into learning how all the emissions are are done because you focused on diesel.
00:07:26
Frank Wiebe
Thank you.
00:07:27
Melody
So now in automotive, I've got a really good base on the diesel side because I learned it all. Like there's a lot of things like, you know, I'm not going to do the air brake systems or really, really heavy suspension or like I'm not rebuilding manual transmissions, but it all relates.
00:07:45
Aniz Lavji
yeah
00:07:52
Aniz Lavji
yeah well all that all that information whether you use it now or or later like it's all really good knowledge to have because it's it's also something that i would i would bet a lot of texts don't have the dual side knowledge right like
00:07:54
Melody
So
00:08:03
Melody
yeah.
00:08:10
Aniz Lavji
Most people, that again, I'm not a i'm not a mechanic by by any means.
00:08:10
Melody
Yeah.
00:08:11
Frank Wiebe
meet Me, me.
00:08:14
Aniz Lavji
I've got a pink seal, if that means anything. But but what I was thinking is if if someone's basically doing regular you know general repair on Hondas or Chevy Cruises, Frank, and stuff like that, I know you love em Chevy Cruises, Frank.
00:08:27
Frank Wiebe
Oh yeah, love them. They're great.
00:08:31
Aniz Lavji
But, you know, someone that's into the regular general vehicles, like, they're They're not going to be jumping over to the realm of heavy-duty diesel and stuff like that. But that's pretty cool that you actually have experience in in both of those because that can always translate in some form or fashion. to yeah You can apply it to everyday use of where you are right now.
00:08:54
Melody
Yeah.
00:08:55
Aniz Lavji
And you never know. You get... a random truck or something coming in and you're like, oh, you know what? I remember this thing when I was in this class or, okay, this sounds really familiar.
00:09:05
Aniz Lavji
I can actually probably handle this.
00:09:07
Melody
Yeah.
Complexities of Diesel Engines
00:09:08
Melody
i I'm a big supporter of getting as much education as you can. ah like it's I don't find it a waste if it's going to relate to anything that you can use in the future.
00:09:22
Aniz Lavji
Yep, that's great.
00:09:24
Frank Wiebe
and
00:09:25
Melody
So I,
00:09:25
Frank Wiebe
Again, i I would stay away from the diesel. I've never had an interest in it whatsoever. I looked at it and I'm like, there's so much there's so much unknown in that. I've tried to do some of these repairs.
00:09:36
Melody
yeah.
00:09:38
Frank Wiebe
don't know, put a water pump on or or something like that. But anything further than that, I'm like, you've really got to want to do it. you You have to want to get your hands in there because if you have no desire for it, man, the work is garbage.
00:09:52
Frank Wiebe
It sucks so much.
00:09:52
Melody
Yeah.
00:09:54
Frank Wiebe
But then my friends friends that do it, and then for yourself, if you if you love it, they're they're like, oh, like my buddy does it.
00:09:54
Aniz Lavji
And that's why it's
00:09:55
Melody
yeah
00:10:00
Frank Wiebe
That's all he does, works on diesel stock. And he's like, oh, it's easy stuff. And I'm like, I can't be stuck on one job for that long.
00:10:06
Aniz Lavji
good.
00:10:08
Frank Wiebe
i I have too much ADHD. I can't do that. I got to be like, get this job done, go, next one, get done.
00:10:10
Aniz Lavji
if
00:10:10
Melody
yeah they
00:10:12
Frank Wiebe
I can't be like two days on a job, three days.
00:10:13
Aniz Lavji
it's good and it's a good thing to sometimes like, you know, as funny as it sounds is just staying in your lane, like do stuff that you're, you're good at and, and, you know, <unk> like stay, stay, stay on the 401 and don't try to take the 407 basically.
00:10:22
Frank Wiebe
Absolutely.
00:10:24
Melody
Yeah.
00:10:24
Frank Wiebe
i think I think that's terribly important in this trade. Don't do stuff that you don't know.
00:10:31
Frank Wiebe
to Really, yeah.
00:10:33
Aniz Lavji
And, and I think only the Canadians will really understand what the hell that really means. But basically stay, stay in your lane and don't try to take another highway to something that you're not familiar with.
00:10:38
Melody
Yeah.
00:10:44
Aniz Lavji
And, you know Making a mistake in a gas-powered you know little car or a diesel truck is two different two different ballgames from what I understand.
00:10:59
Melody
Yeah, there's it there's a lot of there's a lot of different things that go to it. I mean, like, if it even, like, you got a misfire on a gas engine.
00:11:10
Melody
You know, starting off would be like, oh, spark plugs, wires, you know, like your basics. Misfire on a diesel engine is a whole different ballgame of thinking.
00:11:19
Aniz Lavji
Yeah.
00:11:19
Frank Wiebe
Yeah, and and know most of the time it's injector and how are you going to test the damn injector? That's always my thought.
00:11:25
Melody
Yeah.
00:11:26
Frank Wiebe
Like, are you going to test an injector?
00:11:27
Melody
Yeah.
00:11:28
Frank Wiebe
Now you got to have specialty tools for that.
00:11:29
Melody
I...
00:11:30
Frank Wiebe
and You got to have special tools to pull the injector. Got to have special tools to test the injector.
00:11:35
Melody
Yep, I've got a truck waiting for me right now to do ah a fuel injector on.
00:11:35
Frank Wiebe
Yeah.
00:11:41
Melody
So, but,
00:11:43
Aniz Lavji
These special tools for the special tools.
00:11:46
Frank Wiebe
yeah
00:11:47
Melody
yeah, we, at dealer level, we don't we don't rebuild any fuel injectors. They're replacement. um
00:11:54
Aniz Lavji
ye It's ready to go
00:11:54
Frank Wiebe
It makes no sense to do rebuild like that in house.
00:11:55
Melody
But, no.
00:11:57
Frank Wiebe
That's what my always thought was like, I won't rebuild anything in house. Like if if it's something that is a rebuildable part, I'd rather buy a rebuild. Like I won't do any engine rebuilds either because or transmissions.
00:12:09
Frank Wiebe
If you can just buy something that has warranty and stuff on it, you're it's way better for the customer than trying to warranty yourself.
00:12:15
Melody
Yeah.
00:12:18
Frank Wiebe
I'll even tell customers that with ah like rear differentials. If it's got like, you know, maybe outer bearings or whatever in it. But if it's like an internal bearing or something like that, or it's going to be a carrier replacement or something like that, I'll just be like, let's just get a used unit, put that in there and you're way better off. It's going to save you money. It's going to save me time.
00:12:37
Frank Wiebe
And then we're all happy.
00:12:39
Aniz Lavji
That makes sense.
00:12:39
Frank Wiebe
And so.
00:12:39
Melody
yeah Yeah, there's a lot of things that go that way, like even with warranty.
00:12:39
Aniz Lavji
Yeah.
00:12:43
Frank Wiebe
Mm hmm.
00:12:45
Melody
like If it's under warranty, then I have to do what the manufacturer tells me to and follow their testing. But for every major component, like I just did one with a transmission, that you you need to diagnose it. They want you to tear it down and go and look and be like, hey, what are all the parts that need to be replaced to fix this?
00:13:08
Melody
And then you do a cost comparison and be like, is it going to be $5,000 to rebuild it versus a $4,000 brand new unit?
00:13:19
Melody
And they're going to go with the cheaper price.
00:13:19
Aniz Lavji
Yeah.
Challenges with Flat Rate Pay Structures
00:13:22
Melody
The one I just had, it was cheaper by far to put a new unit in than to rebuild it.
00:13:30
Frank Wiebe
you know So how does it work then? if they're like Do they pay you for all your time to do the teardown, do the inspection and do all that testing? or
00:13:37
Melody
ah they They pay the time they think that it should take.
00:13:41
Frank Wiebe
who
00:13:41
Aniz Lavji
It's all flat rate, I'm assuming, right?
00:13:42
Melody
um flat rate Flat rate, warranty rates. um Just...
00:13:47
Aniz Lavji
It's very different from what I understand. like the warranty times and like the popular pay
00:13:49
Frank Wiebe
Holy
00:13:52
Melody
Yeah, you get about 40% of customer pay for for warranty.
00:13:53
Frank Wiebe
cow.
00:13:58
Melody
there's There's some that are just absolutely insane for how little they pay you to do.
00:14:05
Frank Wiebe
cow
00:14:05
Melody
But...
00:14:06
Aniz Lavji
I know flat rate is a, is a big rage bait topic right now online, which I mean, you know, in in a way it should be like techs are working.
00:14:13
Melody
Yeah.
00:14:15
Aniz Lavji
and They should be, in my opinion, paid for the amount of time that they're working on something. I mean, if something actually takes an hour and you're getting paid, you know, 0.3 or 0.2, I mean, if if I was a technician, I wouldn't be very, very impressed that at all.
00:14:30
Melody
Yeah, it's ah it's not fun.
00:14:32
Frank Wiebe
Holy cow.
00:14:33
Melody
um There's a... Yeah, i run into some stuff. ah One of my coworkers right now is rebuilding a 6.6 Duramax that had um internal component failure.
00:14:48
Melody
And the warranty the warranty time versus customer pay is an difference.
00:14:57
Aniz Lavji
Jeez.
00:14:57
Frank Wiebe
holy cow
00:15:02
Aniz Lavji
18 hour difference.
00:15:02
Melody
18 hours difference. The 3-liter diesel, just to straight up replace it is 13 hours less on under warranty than it is customer pay.
00:15:17
Frank Wiebe
Oh.
00:15:17
Melody
So, yeah.
00:15:18
Aniz Lavji
So are these jobs like sometimes people want to do them or?
00:15:18
Frank Wiebe
So, like, that there's no way that you're...
00:15:22
Melody
What was that? Yeah.
00:15:23
Aniz Lavji
I was saying sometimes when these warranty jobs, again, I'm not sure exactly how it works, but these warranty jobs that pay you know way less than the actual time it takes to do it, i mean do some technicians just you don't take the job or just move on to another one?
00:15:23
Frank Wiebe
Sorry. Oh, my
00:15:30
Frank Wiebe
God.
00:15:42
Aniz Lavji
Or how does that work?
00:15:45
Melody
It's really hard to give away a job. um It's like, because there's a lot of jobs where like through the dealerships, you have to be qualified, like through the brands, you have to be qualified to do certain work.
00:15:50
Frank Wiebe
Oh god, did it work?
00:15:58
Aniz Lavji
Okay.
00:16:01
Melody
um And not like, like currently we have, Half the shop is flat rate and half the shop is hourly because the rest of them are apprentices.
00:16:13
Aniz Lavji
okay
00:16:16
Aniz Lavji
I see.
00:16:17
Melody
um So the licensed techs flat rate. And so some of the you know apprentices who are higher skilled,
00:16:27
Frank Wiebe
I have a picture.
00:16:27
Melody
you can sometimes move the jobs off to them where it's like, hey, this is a learning opportunity for you.
00:16:31
Frank Wiebe
So I'm
00:16:32
Aniz Lavji
Yeah. Right.
00:16:33
Melody
Plus, it frees up a flat rate licensed tech to do better pay or higher skilled work.
00:16:36
Frank Wiebe
going to go see Jonathan. Okay.
00:16:41
Aniz Lavji
right
00:16:41
Melody
um Because there's jobs like they're not allowed to do air conditioning. They're not allowed to do um any electric vehicles, hybrids or full EVs. And they can't do safeties and stuff like that.
00:16:51
Aniz Lavji
yeah
00:16:54
Melody
So we need those particular jobs have to go to the few of us who are are qualified to do them.
00:16:56
Frank Wiebe
And that is
00:17:03
Aniz Lavji
I see.
00:17:03
Frank Wiebe
good
00:17:03
Melody
So some some jobs will pass around. But then there's also other jobs where they start in on them and it's over their heads. And we don't have time to have two people on the job to train them, how to walk them through it.
00:17:18
Aniz Lavji
Yeah,
00:17:20
Melody
So then it goes the other way and it goes to a higher skilled tech. So there is movement back and forth, but it's you can't just say, I don't want to do that because it doesn't pay good and hand it to somebody else.
00:17:29
Frank Wiebe
Thank you.
00:17:31
Aniz Lavji
yeah. yeah
00:17:32
Melody
I wish I could do that.
00:17:33
Aniz Lavji
Like for for the culture of the shop, I mean, yeah if feel like you get four, five, six jobs like that in a week or something, spread along all the text.
00:17:44
Aniz Lavji
I mean, that really could put a damper on the whole the whole vibe of the shop. Like everyone's getting, let's say, you know two or three really crappy jobs in the week. I mean, that that's got to be really tough.
00:17:55
Frank Wiebe
for
00:17:56
Aniz Lavji
Like going home on a Friday, like looking at your hours and everything and what it should be.
00:17:59
Frank Wiebe
honor
00:18:02
Melody
Yeah. Yeah. It's, um, I've talked, there's been a lot of talk on online lately, um where some of the stuff where it's the higher skilled you are, the worse your pay gets because you end up with the complicated jobs.
00:18:16
Aniz Lavji
Yeah.
00:18:22
Melody
Um, and i I, mean, I don't want get
00:18:24
Frank Wiebe
Or just the diagnostic jobs that don't actually pay.
00:18:26
Melody
The diagnostic jobs.
00:18:27
Frank Wiebe
yet
00:18:28
Melody
Yeah, i them I've gotten into that in the last couple weeks.
00:18:31
Frank Wiebe
because
00:18:33
Melody
And I've had to talk with my manager and say like, hey, look, like like like we can't keep doing it this way. Where it was like, hey, we need you to dig into this intermittent electrical problem under warranty.
00:18:47
Melody
And be like, it's really hard for me to get paid for this work. You know, like, because, you know, it it's warranty and I'm flat rate be like, hey, some of these hourly guys need to start stepping up and, you know, increasing their skill level.
00:18:51
Frank Wiebe
because
00:19:05
Aniz Lavji
Yep.
00:19:05
Melody
You know but it, you know, and the manager has to figure the figure out the balance between somebody who's going to take longer to get to the answer than somebody else, but...
00:19:18
Aniz Lavji
It's a slippery slope.
00:19:19
Melody
It all goes by what
00:19:20
Frank Wiebe
Yeah, that's that's got to be ah that's got to be a tough goal when you're when you're, especially if you're a really tricky diagnostic and then you just be well like, what does what does ah a warranty normally pay for a a intermittent electrical diagnosis?
00:19:34
Frank Wiebe
like I don't know. I've never worked flat rates, so I have no idea.
00:19:34
Melody
you're working
00:19:36
Frank Wiebe
What do you get paid like 0.5 or 1.5 or?
00:19:38
Melody
well it's it all goes by what you're working on um GM is, like and I can't say to like some of the other brands what they pay um because I haven't been at them for so long.
00:19:51
Aniz Lavji
yeah.
00:19:55
Melody
um GM will be like, oh, 0.3. like You get 18 minutes to diagnose this electrical problem. um Some of them will be 0.3 to one hour.
00:20:07
Melody
um And then anything beyond that, you have to do like straight time punches with the management's um password, like approval in the system and try and sell GM on the fact that you need more time.
00:20:23
Melody
You have to have, yeah, 0.3.
00:20:23
Aniz Lavji
18 minutes.
00:20:26
Frank Wiebe
18 minutes is hard enough time to to bring it in. my My buddy worked at a crisis vehicle for a while and he said, whatever, it's like 0.3 to do an oil change. He said, it takes you that long to go out to the vehicle, find it in the parking lot, bring it in put it on a hoist.
00:20:39
Melody
Yep.
00:20:39
Frank Wiebe
And then then you're supposed to do an oil change yet and 0.3, like he said, so obviously not making money on that one at all.
00:20:43
Aniz Lavji
Yeah. All right.
00:20:43
Melody
Yeah.
00:20:44
Aniz Lavji
I'd never make it as ah as a tech. For.3, I'm going to be like, give me all the customer concerns. I'm going on chat GPT, pressing copy and paste, pressing enter.
00:20:55
Aniz Lavji
going print that sucker out, and I'm going to leave it in the car, and I'm going to the next one.
00:20:59
Frank Wiebe
Yeah. I don't, I would never have made it as a flat rate tech.
00:21:00
Aniz Lavji
Jeez.
00:21:00
Melody
Yeah.
00:21:02
Frank Wiebe
I don't think I could have done that. I wouldn't have handled the stress.
00:21:03
Aniz Lavji
18 minutes.
00:21:05
Melody
Yeah, it's ah it's it's not a lot of fun some days. there's I mean, ah there's there's good to it. Like, if you've got jobs that you're you've got it nailed down, you have your way of doing it, i've got there's one there's one recall out right now um that's coming in every day.
00:21:25
Melody
And i've got it pays it pays decent for what the job is. I've got it nailed down, and I can make time on it every time.
00:21:35
Aniz Lavji
Yeah. Mm-hmm.
00:21:35
Melody
But I can't, i am not getting that every all day, every day.
00:21:39
Frank Wiebe
No, that'd be like it.
00:21:39
Melody
Yeah.
00:21:40
Frank Wiebe
That'd be like working the gravy jobs and getting break jobs all day long, right? You're not going to get that you're going to get the really, really difficult water pump job or something like that.
00:21:46
Melody
Yeah.
00:21:49
Frank Wiebe
But how about pulling a cab on a truck? I've seen a video of you pulling cabs on trucks. so How long does it take you to pull a cab now?
00:21:58
Melody
it's I'm not real fast at it because i haven't I've only done three of them now. um first one i did was a 20 so 2015 2500 uh i was doing the turbocharger on it and i was just like you want having to get torches on to all the exhaust bolts down the back of the engine i'm just gonna pull the cab up and i'm very glad i did it that turbocharger weighs 48 pounds
00:22:19
Frank Wiebe
really
00:22:26
Aniz Lavji
Jeez.
00:22:26
Melody
and
00:22:28
Frank Wiebe
You need a crane for that.
00:22:28
Melody
and And I'm just like, to try and get it down the back of the engine
Techniques for Difficult Automotive Jobs
00:22:34
Melody
under the firewall and set in place with all the gaskets, it was hard enough when I was standing on top of the transmission. And I'm like, you know Some people can do this, but I'm short.
00:22:45
Melody
i' round. like you know It's just something like that. I'm like, no, the cab's coming off of that.
00:22:52
Aniz Lavji
Yeah.
00:22:52
Frank Wiebe
Yeah.
00:22:52
Melody
And now now for the three liters. Yeah. i I tried it the first one that I did, where it's like, I'm going to try it this way, and i would not do it any other way.
00:23:05
Melody
they' They're just trying, and I've got coworkers who have done it, followed the service information step by step, and you can do it with the cab on. It is designed to to be done that way.
00:23:16
Melody
But I'm like, you want, you're tall and skinny and you can get your arms in to that spot. I can't do it. I'm just going move that cab out of the way and it.
00:23:28
Frank Wiebe
Yeah, when you think of it's going to take you a couple hours to pull a cab off, and it's going to save you that and then some on the job if if if it's going to be difficult.
00:23:31
Aniz Lavji
It's
00:23:35
Melody
Yep. Frustration.
00:23:37
Frank Wiebe
Oh,
00:23:38
Melody
um Being able to reach stuff, um even some the trucks, how tall these trucks are.
00:23:40
Aniz Lavji
not easy.
00:23:45
Melody
For me to stand on my folding platform, whatever, and lean over the front and reach stuff.
00:23:45
Frank Wiebe
oh yeah. Yeah.
00:23:52
Melody
Like, I'm laying on my stomach across the front of this truck for how many hours of the day? It's, you know, I'm not young.
00:24:01
Frank Wiebe
How
00:24:01
Melody
You know, it hurts the body. I'm like, I'd rather not do that if there's an easier way for me to do it.
00:24:08
Aniz Lavji
For sure.
00:24:09
Melody
So, and I found the, like, because GM doesn't do cab off. Ford and Dodge do. That's part of their procedures. GM has designed everything to do with the cab on. Some vehicles, they say, take the fenders off. And I'm like, well, half the cab's gone on then. Yeah.
00:24:28
Melody
So i started i started doing it and now I've got, you know, some of the other guys are doing it too.
00:24:29
Frank Wiebe
the heck did...
00:24:35
Frank Wiebe
just I'm just thinking of the last ah Chevy that I put a camshaft into and I'm thinking, man, I i kind of wish I would have just pulled the engine out and pulled the cab off and pulled the engine out to do because what a job that was.
00:24:35
Melody
and it just
00:24:46
Melody
Yep.
00:24:49
Frank Wiebe
Holy cow. Time you had pull the oil pan off and everything just to get out the timing chain.
00:24:51
Melody
Yep.
00:24:54
Frank Wiebe
I think this is ridiculous.
00:24:57
Melody
Yep.
00:24:57
Frank Wiebe
So not now now everyone everyone that comes in with a slight little tick, tick, tick, I said, let's get those lifters out of there quick before it wears out that cam shot, because that's a lot of work.
00:25:06
Melody
It is a lot of work, yeah.
00:25:07
Frank Wiebe
Yeah.
00:25:08
Aniz Lavji
the others The, the, the,
00:25:08
Melody
ah yeah working on one Working on a truck right now doing exhaust manifolds, had four broken bolts. Of course, the two in the front and two in the very back.
00:25:22
Aniz Lavji
Yeah.
00:25:22
Melody
And they're they're fighting me real bad. And the last one where I'm like, if it if it doesn't come out with welding a nut onto it, there's no room to drill it.
00:25:33
Melody
Like, you know, the options are either engine head has to come out. And then I was later, it's like, no, I could probably just take the cab off. And then I would have a straight shot at it.
00:25:45
Melody
Because it's just like the the firewall's in the way.
00:25:46
Aniz Lavji
yeah
00:25:49
Frank Wiebe
Was it a gasser or a diesel?
00:25:51
Melody
Yeah, it's GASMA 5.3. I think it's a 17 or 18. Yeah.
00:25:57
Frank Wiebe
I've never had one of those not not work yet. they're there You'll be able to get it. You do it. Try doing that on those 5.4 liter Fords. Jeez. That's reason to quit the job right there. If anything is...
00:26:07
Melody
Oh, I've done those. I came from Ford.
00:26:11
Frank Wiebe
that's that's that's ah that's a reason to quit the job right there
00:26:15
Melody
Yeah, that strut tower in the way.
00:26:15
Frank Wiebe
as if anything is Yeah, I think I have 2011 or 12 five liter coming in on Monday or Tuesday for manifolds.
00:26:24
Melody
Yep.
00:26:26
Melody
ah
00:26:27
Frank Wiebe
So that should be fun.
00:26:28
Melody
I do not miss that about Ford.
00:26:32
Aniz Lavji
10, 15 minutes. No big deal. Right, Frank?
00:26:34
Frank Wiebe
Yeah, yeah, yeah. Well, I did the one...
00:26:35
Melody
Yeah.
00:26:37
Aniz Lavji
Yeah, sorry.
00:26:37
Frank Wiebe
i did the one
00:26:37
Aniz Lavji
I should say 18 I would only pay 0.3, Frank, to that
00:26:40
Frank Wiebe
0.3 yeah that's it I'm that good well did that one TikTok video not that long ago about where I did the manifolds and I think I was a full day on one side um just getting the studs out like it was just unreal
00:26:54
Melody
Yeah. Yeah, I think I've got about five hours into getting these bolts out. ah this
00:27:01
Aniz Lavji
cheese.
00:27:02
Melody
The first one, which was the back right side, so cylinder eight, the second nut that I welded on held and got it out.
00:27:13
Melody
And then I was doing the front one on that side and my welds would hold, but the bolt was so stuck in that it would, it just broke the bolt off every time.
00:27:26
Frank Wiebe
Yeah.
00:27:26
Melody
So then, ah then I, ah you do that three times and I'm, but I'm down to the, to the head.
00:27:33
Frank Wiebe
One trick on I'm going to i share with you now is is next time you got a ah nut welded on there solid, it okay, ah get your air chisel out with ah with a with the chisel bit on it and get right beside the nut.
00:27:33
Melody
so
00:27:47
Frank Wiebe
And just start gently chiseling on that while you're turning it. I promise you, you'll be like, damn, why didn't do this years ago? You think you're going to wreck the head, but you're not. You're not going to crack the head. You're not going to damage it. might It might dent it a little bit, but it'll knock it loose. It'll rattle it. And all sudden, it'll start walking out of there.
00:28:05
Frank Wiebe
There's also these sockets or these adapters you can buy for your air chisel that you can put a socket on, right, and turn them.
00:28:09
Melody
yeah well that's that's it
00:28:11
Frank Wiebe
But usually you don't have room for that, right? You've got room for your for your swivel socket in there. But you get an air chisel right beside there and you start rattling that head, it'll start to move, especially if they're not stuck.
00:28:22
Melody
yeah
00:28:23
Frank Wiebe
If you get a solid weld on there, that 90% the time, that just walks them right out.
Tools and Techniques for Stubborn Repairs
00:28:29
Melody
yeah well let's see
00:28:29
Aniz Lavji
This sounds way too complicated.
00:28:31
Frank Wiebe
There you go. You heard it here first.
00:28:32
Melody
Well, yeah, and i and it's something i i should have I should have tried that.
00:28:33
Frank Wiebe
Okay.
00:28:36
Melody
It's just it's space.
00:28:38
Frank Wiebe
Oh yeah.
00:28:38
Melody
Like, I had my drill...
00:28:39
Frank Wiebe
I've got, I've got a long chisel bit about from snap on like that long just to get up in there. And I'm like holding it way back here and I'm wrenching like this and I'm like, we'll get this thing out.
00:28:51
Frank Wiebe
So that's usually you the win.
00:28:51
Melody
Yeah, i yeah the one I had to borrow a small drill um from a co-worker because mine doesn't fit. And so it fits, just fits in the space, but every drill bit I had to go and cut the the tail end off of it to make it shorter.
00:29:09
Melody
so that I'm working with a drill bit like this long.
00:29:09
Aniz Lavji
Yeah.
00:29:10
Frank Wiebe
The
00:29:13
Melody
And i drill I've drilled it out quite a bit, so now it's soaking with penetrating fluid overnight. So hopefully
00:29:21
Frank Wiebe
yeah the the other option I've seen is once you drill it through and and if the ah if the extractor won't take it out, then what I've been able to do is then weld in the middle of that stud once it's already drilled out.
00:29:22
Melody
in
00:29:35
Frank Wiebe
And then, then it gets the heat all the way to the end like that. you can weld it that well that up, put a nut on there. Then it walks out too.
00:29:42
Melody
Yeah. It's partially what I'm, so what I'm working with is I can't get a straight shot on with it, even with the welding tip.
00:29:43
Frank Wiebe
Crazy.
00:29:50
Frank Wiebe
easy
00:29:54
Melody
Like it's just everything I'm not is coming on at an angle just cause I don't have the clearance for it.
00:29:57
Frank Wiebe
good Yeah.
00:30:00
Melody
So I'll try, i've got the one left in the, in the back where it's, it's got a fair bit. Um,
00:30:12
Melody
ah like sticking out you try and get that one but if it if it doesn't work that way then it's like well let's just pull the cab up and then if i well if i have to i can just unbolt the transmission or the engine mounts and lift the engine up and just clear clear the frame but
00:30:18
Aniz Lavji
Thank you.
00:30:31
Frank Wiebe
Yeah.
00:30:34
Aniz Lavji
Well, see, this is the thing about going back to warranty time stuff like that, where they say, you know, this job should take 10 hours. Fine, you're saying 10 hours, but then you get kind of screwed up with these bolts that do not move and you spend an hour and a half to two hours, let's say, per bolt.
00:30:51
Melody
Yep.
00:30:54
Aniz Lavji
And there's three bolts like you've you've knocked out, you know, four, five, six hours trying to get these bolts out. on a 10 hour job that's nowhere near how much time it takes.
00:31:05
Aniz Lavji
And then they're only going to pay you X amount of dollars. Like it's that that's all got to get reevaluated because if, if it keeps going like this, you're going to get texts that are going to be jumping ship and going to the independence.
00:31:08
Melody
Yep.
00:31:15
Melody
Yep.
00:31:16
Aniz Lavji
And I'm all for that because I'm an independent.
00:31:17
Melody
That's why it's so it it's it's so hard to get taxed into the dealerships. Now, there is, like, i have ah i have an L87 replacement on the go under warranty, and...
00:31:33
Melody
where I run into stuff where it's like, all right, get the you know pull the white pipe off, and the nuts don't want to budge. So if I have to get the torches out, I'm like, no, I'm going straight time, and you GM can, or at least I can ask to get extra pay because this is beyond normal work.
00:31:50
Aniz Lavji
Yeah.
00:31:55
Aniz Lavji
For
00:31:55
Melody
I even had, i i couldn't get the engine separated from the transmission.
00:31:56
Frank Wiebe
Yeah.
00:32:00
Melody
It was just seized on the dowel pins. And yeah I'm like, if I have to get out four pry bars and start trying to split this thing apart, I'm like, I want separate time for doing that.
00:32:14
Aniz Lavji
for sure.
00:32:16
Melody
But whether I get paid for it or not, it's up to GM. um That's every warranty job when you all you can do is write your story and hope they pay it. Yep.
00:32:25
Frank Wiebe
Yeah, cause because work time is all designed around everything coming apart easily and not having any issues with not seized and not living in southwestern Ontario.
00:32:25
Aniz Lavji
you know like But, you know, Frank, it's like, is this what I feel like is the big dealerships are doing us a favor by by doing this kind of stuff because this is one of the ways that we're able to actually get good, talented technicians because,
00:32:29
Melody
Yep. Yep. Yes, exactly. but They run away.
00:32:52
Frank Wiebe
Definitely.
00:32:52
Aniz Lavji
They come over to us and, you know, for I mean, most independents that I know are not flat rate for one. And it's just ah i think it's just a different vibe. I mean, not to throw down and anything bad about flat rate. just i I feel bad for a lot of the techs that are are working so hard.
00:33:16
Aniz Lavji
And they're putting in crazy amounts of hours and just not getting paid what they should be getting paid for or the amount of work.
00:33:22
Frank Wiebe
Well, I think in the general aftermarket shop, I think the flat rate wouldn't be too horrible because if you look at even the labor times, the flat rate and the regular pay time, that's not that much of a difference.
00:33:24
Melody
Yeah.
00:33:24
Aniz Lavji
It's not right.
00:33:33
Frank Wiebe
But I think it's in the dealerships where it's really hitting hard because I think if you had something that –
00:33:36
Aniz Lavji
Yeah, but in the kind if you If you're on flat rate, like let's say at my shop or yours, Frank, and you know you you see that, okay, well, she's working on this vehicle and it's and you know yourself as a tech, like this is going to be an extra number of three or four hours.
00:33:54
Aniz Lavji
to get these bolts out, you're going to say, okay, uh, Mrs. Smith, well, sucks for you. I'm probably not gonna say that, but you know, sorry to say, but it's, it's going to be another two to four hours to get this job done for you because this is what's going on. Uh, and i mean, I'd like to say that you have a choice, but you really don't because we are or that, or we can just reverse this vehicle out and tow it out. And here you go. But,
00:34:22
Aniz Lavji
we're going to need another four hours to do this.
00:34:23
Melody
Yeah.
00:34:24
Aniz Lavji
And that's what it is. But you're not going to get dealerships fighting for you like that.
00:34:25
Frank Wiebe
Yeah, well when you're
00:34:28
Aniz Lavji
Right. Which is unfortunate. Yeah.
00:34:30
Melody
yeah and
00:34:30
Frank Wiebe
well, when you're knee deep into it, you just got to go keep going with it.
00:34:34
Aniz Lavji
Yeah.
00:34:34
Melody
Yeah. And there' there's stuff under customer pay jobs where I've done it.
00:34:36
Aniz Lavji
yeah
00:34:38
Melody
I go to the service advisors and and say, look, you got to add extra time because this is rusty. It's covered a big time covered in mud.
00:34:48
Frank Wiebe
Mm-hmm.
00:34:48
Melody
You know you get the farm trucks in. I'm like, I have to chisel my way into every single fastener.
00:34:53
Aniz Lavji
and for
00:34:54
Melody
on this. um yeah And then it's like, hey, if i run into if I run into a bolt that breaks, I'm like, this is you know it'ss part of the job. You you got to add it on.
00:35:05
Melody
um
00:35:06
Aniz Lavji
yeah
00:35:06
Melody
But it's it's when it's the brand that you're that is paying for it, then it's ah it's a little harder to get that. but
00:35:17
Frank Wiebe
Yeah, they they want they want the most for the least amount of money, which is, I think, what we all want.
00:35:22
Melody
Yep. ah there's
00:35:23
Frank Wiebe
But I think they...
00:35:24
Melody
Yeah. And I mean, there's between, between dealer and, and independent, there's pros and cons on all sides. no And it's just, what, what do you prefer
00:35:39
Aniz Lavji
it's It's a different atmosphere on both sides. I mean, when when you're, you know, when you're working for dealer, again, I'm not 100% sure, but you're going to be getting, hopefully, a whole different realm of training that's available to you because you're going to getting, you know, dealer level training and there's special classes that you're only going to be getting because you are working at a, you know, big name a retailer.
00:36:07
Aniz Lavji
And you know independent, I mean, you know we may not have that massive budget to send our techs out to all these places other than you know taking them to one of the ASCA or Vision or something like that where our techs can get some good training.
00:36:07
Melody
Yep. Yeah.
00:36:23
Aniz Lavji
But we may be limited the sense compared to the big pocketbooks of the big dealers, right? So there's a huge difference there.
00:36:32
Melody
yeahp
00:36:33
Aniz Lavji
And I can understand why A lot of techs are like, no, I want to work at a franchise place because I'm going to be able to take, you know, 10 classes this year. And that's huge, right?
00:36:43
Melody
Yeah. And that's that's a big thing for me. as i say I love education. um
00:36:49
Aniz Lavji
Yep.
00:36:50
Melody
I like knowing I'm doing. I like learning learning new things.
00:36:52
Aniz Lavji
Never stop learning.
00:36:53
Melody
And ah GM particularly has um has heavy training. We do there's videos, training videos you have to do every month.
00:37:07
Melody
um
00:37:08
Aniz Lavji
That's great.
00:37:08
Melody
there's There's courses like to get my EV certification. So I am i'm fully certified to work on all electric vehicles through GM.
00:37:19
Melody
And so that's, you know, you're up to a thousand volt rating and stuff. And um to to just to get to that course, like you have to take basic electrical.
00:37:25
Frank Wiebe
Anthony.
00:37:32
Melody
So you do, they're just web web courses you go through and you'll watch their videos, you read the slides, you do a test. And then you'll have like some, they do virtual classrooms.
00:37:40
Aniz Lavji
Yep.
00:37:44
Melody
So you you know you go in and there's 30 people and a teacher on a video and tests at the end you have to go through. And then you i like in this area, i go to Fanshawe for two, three-day in-class courses.
00:37:56
Aniz Lavji
Yep.
00:38:00
Frank Wiebe
Oh
00:38:01
Melody
So you're there just back like you're in college, um taking a class, it's hands-on.
00:38:05
Aniz Lavji
Yep.
00:38:08
Melody
You got pass those tests. And then for the bigger courses, I go down to Toronto for two days, to GM's training facility down in Toronto.
00:38:16
Aniz Lavji
Yep. Yep.
00:38:18
Frank Wiebe
wow.
00:38:19
Melody
and take the hi take some of the like the higher end courses, like the the EV course. And then it's like, hey, you've got a battery sitting open right there. It's got 400 volt charge on it. And you have to you know they show you how to take it apart and put back together and how to torque things and stuff like that. So every aspect of the trade has these courses to go through.
00:38:46
Aniz Lavji
And not anyone can take a a course like that either. I mean, it's not offered to, I'm assuming that's only offered to your franchise.
00:38:56
Aniz Lavji
Like that they're not going to have randoms coming in there for that.
00:38:57
Melody
says you
00:39:00
Aniz Lavji
Like we're not going to get access to that kind of training.
00:39:02
Melody
No, no, you have to be an employee of the brand.
00:39:07
Aniz Lavji
Right.
00:39:07
Melody
to do that. And yeah.
00:39:09
Aniz Lavji
Oh, that's amazing.
00:39:10
Melody
And GM's got really, really in-depth training. Like I, I previously was a senior technician at, at a Nissan dealership.
00:39:20
Melody
I was one course away.
00:39:21
Aniz Lavji
Oh, geez.
00:39:22
Melody
I was one course away from getting my master technician and it was bare bones training compared to what GM does.
00:39:24
Aniz Lavji
Wow.
00:39:31
Aniz Lavji
I'm sure Nissan's your absolute favorite.
00:39:31
Frank Wiebe
Thank you.
00:39:31
Melody
Like it.
00:39:35
Melody
No.
00:39:35
Aniz Lavji
You already know where I'm going with this.
00:39:39
Melody
in Nissan wasn't bad to work on. and I would take Nissan over Hyundai, Kia any day.
00:39:46
Aniz Lavji
Well, Nissan's got the best transmissions in the whole industry. Okay, let's just not even not even say anything different than that.
00:39:54
Melody
Yeah. i yeah I was just doing... i did two front-wheel drive transmissions back-to-back after having not touched any for four years at this dealership.
00:40:04
Frank Wiebe
Oh, wow.
00:40:06
Melody
Yeah, it was four years between doing transaxles, and I had two of them literally back-to-back. And I was like, you know what? When I worked at Hyundai, you didn't have to take the subframe out.
00:40:17
Melody
It was like six bolts.
00:40:19
Aniz Lavji
Yeah.
00:40:20
Melody
I would have a transmission dropped out in like two hours. And I'm looking at this thing and I'm like six hours deep and I'm still on bolting things because there's just so much on them.
00:40:24
Aniz Lavji
Yeah.
00:40:33
Melody
But
00:40:34
Aniz Lavji
How long were you at Nissan?
00:40:36
Melody
I did a year at a Nissan deal dealership.
00:40:37
Aniz Lavji
are you Like how long ago was that?
00:40:38
Melody
Yeah.
00:40:41
Melody
i 2017? 18? Yeah. eighteen Yeah.
00:40:44
Aniz Lavji
OK, you were in that whole time frame with all the CVTs and all that fun stuff then.
00:40:50
Frank Wiebe
so So within a year you almost got up to master tech within NISA?
00:40:50
Melody
yep yeah i was
00:40:53
Aniz Lavji
That's pretty cool.
00:40:54
Melody
i would I was one course, like it was it was a two-day course in Toronto, away from having my master technician, and one course away from having the Titan diesel specialty.
00:40:55
Frank Wiebe
That's crazy.
00:41:08
Melody
Yeah.
00:41:09
Aniz Lavji
Oh, man.
00:41:10
Frank Wiebe
wow.
00:41:10
Melody
But it's just, yeah, within a year, you can become a master technician at Nissan easily because there's there's so little to get to the master level compared to G.
00:41:19
Aniz Lavji
Wow.
00:41:23
Frank Wiebe
Or is it that they're just so simple to work on?
00:41:27
Melody
Wow. Wow.
00:41:29
Aniz Lavji
Self-offred.
00:41:29
Melody
whenever When everything has been translated from its original language into English and then you're trying to comprehend what they're saying, it's it's not always simple.
00:41:42
Melody
And, but yeah, GM is, and I know, like, and I've done Ford training as well. um And I've never seen like Chrysler's training, but it's just, it's a lot more in depth.
00:41:54
Melody
Like I've done training programs on just the individual electrical architecture platforms um because they, because GMs use, like there's three different ones.
00:41:54
Aniz Lavji
Wow.
00:42:09
Melody
particularly like there's like the old architecture and then they've got a global A and now VIP and kind of the halfway steps in between where if you're doing data communication diagnostics, you have to know how the systems work or you're going to be lost.
00:42:26
Frank Wiebe
Mm-hmm.
00:42:27
Aniz Lavji
It's good that, you know, i can definitely tell where you're working right now. they're it's it's like they're investing in you as well, which is actually nice because from a lot of techs that I've talked to recently, whether they're in franchise store or not, i mean, they're not getting this kind of of training or if they want
00:42:37
Melody
Yes.
00:42:51
Aniz Lavji
the actual factory training for where they're working. I mean, they really got to ask for it and kind of beg for it because I don't know if you've heard from other techs at different dealerships.
00:43:02
Aniz Lavji
Like it's not, it's not like everybody gets to get the training. I mean you have to, you have to beg for it for some, sometimes that's what I'm hearing.
00:43:11
Melody
Yeah, so when I started at this dealer, it was a different like different management. um i push I had to push for a while.
00:43:21
Melody
was like, hey, come on, like let's let's get this going.
00:43:24
Aniz Lavji
Yeah.
00:43:24
Melody
I want i want a specific path. um But that was also a time where I had more technicians senior technicians over me.
00:43:35
Melody
um But then, like, as people age out, injure, whatever, leave kind of stuff where it's like, hey, I've moved up in seniority and now you have to have me trained because because of the numbers.
00:43:41
Aniz Lavji
Yeah.
00:43:50
Aniz Lavji
Yeah.
00:43:52
Melody
um So yeah initially when I started, it there was some resistance to it. I had to push and just be like, hey, I want to do this. Please give it to me.
00:44:03
Aniz Lavji
Yeah. Yeah.
00:44:04
Melody
um And there was no fighting It it was just a busy manager who who wasn't thinking along that lines at the time. But once once we got it started, then, yeah, it's it's been...
00:44:19
Melody
running right through. i had at one point, they had ah an online course come out and our um a district manager. So like next stop above the dealerships said like, Hey, you have to get another technician through this course right now.
00:44:37
Melody
And they said it's like, Hey, you, you take the, like, they wouldn't give me any more work for the, ah for the rest of the day. So take your computer upstairs and go run to do this course now.
00:44:49
Aniz Lavji
So stop working.
00:44:50
Melody
Stop working and go do this on...
00:44:51
Aniz Lavji
don't do any and Don't do any flat rate work.
00:44:52
Frank Wiebe
Go to train.
00:44:53
Aniz Lavji
Stop making money and go do this.
00:44:53
Frank Wiebe
yeah
00:44:55
Melody
Well, yeah i would punch I would punch onto a training
Dealership Support for Training
00:44:59
Melody
work order.
00:44:59
Aniz Lavji
Okay.
00:45:00
Melody
Yeah, we do we do get we do get paid to do training. um My...
00:45:04
Aniz Lavji
Okay. i was going to say, it you're in the middle of an eight hour job.
00:45:05
Frank Wiebe
ah that That's good. Well, stop.
00:45:08
Aniz Lavji
It's like, okay, punch out.
00:45:08
Frank Wiebe
real stop
00:45:09
Melody
No...
00:45:10
Aniz Lavji
to Go do this now.
00:45:11
Melody
No, i am my my dealer is is good that way.
00:45:12
Aniz Lavji
Okay.
00:45:16
Melody
um So yeah, like if I have to go do a training course during the day or even anything else, like we have its internal work orders um and just be like, I clock on to them like, well, you're paying me from whatever account you're doing it from.
00:45:25
Aniz Lavji
Yep. Yep.
00:45:32
Melody
It's just not going on to like a customer pay work order or something like that. And then when I go for training, like when I go down to Fanshawe, you know, it's a an hour drive away. They either give me a car or they pay my gas, they pay parking, they pay lunch. And I get paid my out like my eight hours or whatever for the day.
00:45:53
Melody
So it's you're not you're not punished in any way for doing training.
00:45:57
Aniz Lavji
That's good.
00:45:57
Frank Wiebe
that's That's really good.
00:45:57
Melody
do They make it.
00:45:58
Frank Wiebe
It's good that they do that for you.
00:46:00
Melody
Yeah. And when I go down to Toronto, it's like they book a ah ah hotel. And at least will in my experience, it's a pretty decent hotel. so you know like ah you're not you're not staying in yeah otherlthough cheap motel out by the airport.
00:46:17
Aniz Lavji
Yeah.
00:46:17
Melody
it's It's something decent. So...
00:46:20
Aniz Lavji
yeah Have you gone to any training outside of Canada? Like, um, I know like Frank's going to tools coming up in Pennsylvania.
00:46:24
Melody
No.
00:46:29
Frank Wiebe
At the end of the month, yeah.
00:46:29
Melody
No. No, I haven't gotten anything...
00:46:32
Aniz Lavji
and Have you heard much about the, like those different conferences or.
00:46:36
Melody
ah hear about the conferences. um Some of them are pretty interesting, but it would be it would be on my own vacation time to go to them.
00:46:45
Aniz Lavji
yeah.
00:46:46
Melody
There's someone... um I would love to take some of Hunter's alignment training courses. um i've I've kind of looked into them and see, like because I do a lot of the alignments, and it's like, hey, I would love higher-level training for some of the more complicated problems. um But their training, you have to start out at, you know, level one, do your basic course, and then do your level two, your level three. They're like $800 person.
00:47:18
Melody
and
00:47:18
Frank Wiebe
Well,
00:47:19
Melody
and i think I think they have Fanshawe listed as a training center, but the training guy is somewhere north of Toronto.
00:47:26
Aniz Lavji
Oh
00:47:30
Melody
So I don't know if they even use Fanshawe.
00:47:30
Aniz Lavji
there There is one apparently coming to Canada. I saw it somewhere in my feed that there is a the guy from Hunter is coming for a training sometime soon.
00:47:43
Aniz Lavji
So if I see that, i can i can relay it to you. But I remember seeing Hunter in particular.
00:47:47
Melody
Yeah.
00:47:49
Aniz Lavji
I think he's on my Facebook, one of the guys in there. But I'm i'm almost positive I remember seeing that there's a training coming up here somewhere.
00:47:56
Melody
Yeah, because I see the one guy um on on TikTok, but he's in the southern states.
00:48:04
Aniz Lavji
Okay.
00:48:04
Melody
and he he he does a He does really good presentations. I like his videos. um And he says there is a guy in Ontario, so he's somewhere north of Toronto, but I've never...
00:48:18
Melody
come across anything specific about it or when they run courses or when they'll have them.
00:48:25
Aniz Lavji
Yep.
00:48:25
Melody
Um, it would, it would be interesting. I just, for me to pay $800 per course myself is kind of, kind of steep, but.
00:48:36
Aniz Lavji
Well, you know, something like that.
00:48:36
Frank Wiebe
Yeah, and and all that just to get get like 0.1% better at ah out of an alignment that you're already getting paid to do, right?
00:48:43
Melody
Yeah.
00:48:46
Frank Wiebe
Unless it's something that you just, you can't do an alignment job and then you lose the job for then it might be worth it if you got a few more of those a day.
00:48:46
Melody
Yeah.
00:48:52
Frank Wiebe
But if you're spending 800 bucks on something that you like, it's hard to it's hard to justify it sometimes.
00:48:54
Melody
Yeah.
00:48:57
Melody
Well, yeah, it's it's kind of looking it as like how much extra am I going to get out of this?
00:48:58
Frank Wiebe
Mm-hmm.
00:49:02
Melody
Like, you know, a few tips and tricks. um And we get some stuff like from body shops. we've We've got a few body shops around us.
00:49:14
Melody
um And i we might be the only ones in town that do alignments.
00:49:20
Aniz Lavji
Oh, wow.
00:49:21
Melody
um maybe one other small shop. But I know the Chrysler dealership doesn't have alignment rack because they send their stuff to us.
00:49:24
Aniz Lavji
Mm-hmm.
00:49:31
Melody
um you know So we're getting some some stuff from body shops. And it's like, hey, like you know this isn't making sense. This is still pulling. like and And you get into it's like that advanced training on how to find damaged parts when you can't visually see it.
00:49:40
Aniz Lavji
yep
00:49:49
Aniz Lavji
yep have you ever um have you ever taken apart the um the plates like you know the plates at the front wheels more and you see what's inside all the little ball bearings that are in there
00:49:51
Melody
I'd love to get into that because I never got that in trade school.
00:50:01
Melody
Yeah. The turn plates. Yeah.
00:50:05
Melody
All plastic balls. Yeah. Yeah. We just redid ours.
00:50:08
Aniz Lavji
snap
00:50:09
Melody
Just had replaced all the balls. I i noticed a couple of them were broken.
00:50:14
Aniz Lavji
or out of place.
00:50:14
Melody
And. Yeah.
00:50:15
Aniz Lavji
And then when you kind of clean it up, you're like, oh this really moves smooth now.
00:50:18
Melody
Yeah.
00:50:19
Frank Wiebe
yeah
00:50:20
Aniz Lavji
No, that's cool. so Oh,
00:50:22
Frank Wiebe
Yeah, and soon you won't even need those turn plates. you Well, you'll need the turn plates, but you won't need an alignment rack. I've seen an advertisement for Autel is coming out with this new alignment system that's done just on the ground with both the heads on and roll it back and forth.
00:50:36
Melody
Yeah.
00:50:36
Aniz Lavji
On the hoist, actually. Something on the hoist, I think I saw.
00:50:40
Frank Wiebe
Well, I've seen one of those too that you can you can do one on a two post hoist, but this one new one that's coming out from Mattel, it's dry on the ground. Or you could do it on the drive on hoist, but you don't need like an alignment rack to do it.
00:50:52
Frank Wiebe
I'm like, maybe that's the only way I'll ever be able to get into doing an alignments because A, I don't have the space for it, but just, yeah, just just a tablet and in a couple of heads and then a turn plate or something like that.
00:50:53
Aniz Lavji
Hmm. That's interesting.
00:51:01
Melody
yeah
00:51:05
Frank Wiebe
Now, if you go, who knows?
00:51:07
Melody
That seems...
00:51:08
Frank Wiebe
yeah I know when you think of what a traditional alignment is, you think of like, I don't know if that's going to work because you really need to be underneath there, but maybe it works.
00:51:10
Melody
i mean...
00:51:11
Aniz Lavji
Okay.
00:51:16
Melody
Well, yeah, and and you need and the vehicle needs to be level. like I mean, like align alignment racks half are supposed to be like precision leveled, whether they stay that whether they stay that way or not.
00:51:22
Aniz Lavji
Yeah, and do your speech and all
00:51:22
Frank Wiebe
we
00:51:29
Aniz Lavji
that. Level. I mean, woman
00:51:32
Melody
But I am supposed to be...
00:51:33
Frank Wiebe
It's supposed to be.
00:51:34
Aniz Lavji
half of us are not even level-headed.
00:51:35
Melody
I am always like...
00:51:36
Aniz Lavji
The car's not level. The ground's not level.
00:51:39
Melody
Yeah, it's supposed it's supposed to be.
00:51:40
Aniz Lavji
It'll go straight enough, right, Frank?
00:51:43
Frank Wiebe
Yeah.
00:51:44
Melody
I've seen people do alignments with it not sitting on the locks.
00:51:49
Aniz Lavji
Oh, geez.
00:51:49
Melody
And i'm like I'm like, you wonder why your numbers are off. like you know it Because no no hoist lifts perfectly level.
00:51:57
Aniz Lavji
No.
00:51:57
Melody
And I'm like, in you need to set that down on the locks so that it's as level as it possibly can be.
00:52:04
Aniz Lavji
We actually had today, goes um I was free somehow for like six minutes today. So I decided to help and I was like, okay, i'll I'll drive the car. I'll lead the guy on to the alignment hoist.
Career Stability and Supportive Work Environment
00:52:16
Aniz Lavji
So obviously I let him on there and it was a little bit over to one side and he's lifting it up and then it's not locking properly. Then he looks again, he's like,
00:52:25
Aniz Lavji
Yeah, no, you're not you're not leading me on the alignment rack anymore. I'm like, yeah, yeah.
00:52:29
Frank Wiebe
he could have done it better himself
00:52:32
Aniz Lavji
So, um ah Melody, ah where do you see yourself in the future?
00:52:33
Frank Wiebe
um
00:52:38
Aniz Lavji
Is a where you are right now something that is like a solid solid location that you feel like you're go to be there for a while? or have you ever thought about branching off on your own to become an independent at all?
00:52:53
Aniz Lavji
Or is that
00:52:53
Melody
i I have no interest in owning a business.
00:52:58
Frank Wiebe
That was me for 20 years.
00:52:58
Aniz Lavji
you don't want You don't want to open up your own melody auto repair?
00:52:58
Melody
um it No.
00:53:01
Aniz Lavji
No, nothing?
00:53:02
Melody
No, I have been asked that over and over again through the years, and I just don't have interest in any of the business side of it. Just let me be a mechanic.
00:53:10
Aniz Lavji
Yep.
00:53:12
Aniz Lavji
Yeah.
00:53:13
Melody
um I'm hoping this place is a solid like retirement plan. um you know like i'm I'm not delusional that things might never go wrong, um but i I did a lot of of moving around through the y'a the the tougher years where there was just not a whole lot of work.
00:53:39
Aniz Lavji
Yeah.
00:53:40
Melody
give to to go around um and i didn't like that i i don't like starting a new job trying getting used to new places like the this place is is set up well for me it's close to home um it's i
00:53:48
Aniz Lavji
Yeah, it's not easy.
00:53:55
Aniz Lavji
And that that goes a long way, where right? Like not having to have a huge drive close and familiar familiarity, right?
00:54:00
Melody
yep
00:54:02
Aniz Lavji
that That goes a long way.
00:54:03
Melody
Yeah, and it's it's where I grew up. like I'm working in the town where I went to high school, so I got a lot of friends. i get I've got a good customer base going.
00:54:14
Melody
like People know me. They request me, say, hey, I want her to work on my vehicle. um
00:54:20
Aniz Lavji
Yep. Whoa.
00:54:22
Melody
you don't You don't get that if you if you jump around.
00:54:22
Frank Wiebe
Oh, yeah.
00:54:26
Aniz Lavji
No, not at all.
00:54:28
Melody
um Some big things like... um My dealership is owned by a female. It's a family business.
00:54:35
Aniz Lavji
Oh, okay.
00:54:38
Melody
has been, gosh, we're 103 years.
00:54:45
Aniz Lavji
Only, only.
00:54:45
Melody
103 years in the family. um So I started like under under the dad, and now it now it it's the daughter um owns it.
00:54:52
Aniz Lavji
Yeah.
00:54:58
Melody
And so having a female own the dealership,
00:55:01
Aniz Lavji
That's awesome.
00:55:02
Melody
there is There's just no allowance for ah hatred for a female being in the shop.
00:55:09
Frank Wiebe
Yeah, I was going to ask that question yet.
00:55:09
Melody
um I...
00:55:10
Frank Wiebe
Like your
Challenges and Progress for Women in the Trade
00:55:12
Aniz Lavji
You beat me to yeah.
00:55:12
Frank Wiebe
career has the fact of being a female held you back in any way, shape or form or yeah.
00:55:17
Melody
Yes. Yes. So this area... um It is very, very conservative. um We have a fair population of... um So I want to say like like Dutch and German populations where like kind of your old school... like um um Christian reformed Mennonite.
00:55:43
Melody
So like, like your old, old, older ways.
00:55:45
Frank Wiebe
Go men and night.
00:55:47
Melody
Yep. Your older ways of like, it it's the man has the job. The woman has the kids.
00:55:55
Aniz Lavji
yeah
00:55:55
Melody
Everybody's homeschooled, um you know, stuff like that, which works great. A lot of people, lot of friends in that. It doesn't fit me. Yeah. But when I jumped into this trade and started working, it really messed a lot of people up.
00:56:14
Melody
um And i've had that I've been told that like from other technicians and managers and stuff around where they knew about me 10 years prior when I was working somewhere else.
00:56:27
Aniz Lavji
Mm-hmm.
00:56:27
Melody
because people were upset that there's a girl doing this and going beyond a lube tech, like actually jumping into ah apprenticeship. um And it just it messed people up. They didn't like it. And I ran into coworkers, a lot of customers,
00:56:47
Melody
a lot of customers who, I mean, end varying degrees. I've had every degree of, you know, I actually had a customer when he found out that I was working on his truck, want to take his truck away.
00:57:03
Melody
says, no, she's not, like, stop. Like, he did not want me to continue working on his vehicle. um Right up to, right up to, you know, congratulations and that's awesome and, you know all that kind of stuff.
00:57:10
Aniz Lavji
That's horrible.
00:57:19
Melody
um ah I've had it...
00:57:20
Aniz Lavji
but you know It's unfortunate, though, that you had to go through that because they're really in in this industry so with the shortage of amount of people that are coming into the industry, whether it's a woman, whether it's a man, i mean, anybody can work on vehicles. It shouldn't matter at all. But
00:57:38
Melody
No, it shouldn't.
00:57:39
Aniz Lavji
it's unfortunate that you had to go through all that. And obviously it's discouragement, right? Like it's, you know, you're, you're trying your best and, and then you have to hear it from the man.
00:57:45
Melody
Yeah. Yeah, it was...
00:57:51
Aniz Lavji
Like it's, it's, it's a very unfortunate.
00:57:53
Frank Wiebe
And and here you here you went and proved them all wrong. So that's that's kudos to you for being able to do that and sticking it out even when people don't believe it.
00:57:56
Aniz Lavji
Yeah.
00:57:57
Melody
Yeah.
00:57:57
Aniz Lavji
Yeah.
00:57:58
Melody
Yeah.
00:57:58
Aniz Lavji
you them yeah
00:58:00
Melody
Yeah. it was It was very hard. um If you had told me back when I was in high school, the kind of things that I was going to have to face in the trade, I would not have done it.
00:58:09
Frank Wiebe
Mm-hmm.
00:58:12
Melody
Because it'd be like, hey, that's not worth it. But I'm stubborn. And I was like, I am going to, like, i i set a goal. It's like, I'm going to get my license and then decide whether I stay in the trade or not.
00:58:23
Melody
Because then at least i I have the license.
00:58:24
Aniz Lavji
Yeah.
00:58:26
Melody
I have something that I can say, hey, I can do this job. Yeah. Yeah, there there was a lot there was a lot of lot of pushback. It was very hard to get jobs.
00:58:40
Melody
Say like through 2008 and 2009 when all the dealerships were shutting down, independent shops, like we we lost a lot in my area. And um if there was a job posting back like you back when you would see them in the newspaper – I would go take my resume, walk into a manager's office, say, you know, I'm here to apply for this job. And he'd point to his desk and say, put it on top of the pile.
00:59:06
Melody
And there would be a pile of 30 resumes.
00:59:09
Aniz Lavji
Wow.
00:59:09
Melody
Just because there were so many technicians of every level and no jobs.
00:59:09
Frank Wiebe
Wow.
00:59:14
Aniz Lavji
Yeah.
00:59:15
Melody
And nowadays it's completely flipped. Like i've I found a good place.
00:59:19
Aniz Lavji
Big time.
00:59:19
Frank Wiebe
Exactly the opposite. Yep.
00:59:22
Melody
I've got somewhere I want to stay. and now I've got people who,
00:59:25
Aniz Lavji
Yep.
00:59:27
Melody
i
00:59:27
Frank Wiebe
Trying to recruit you all day long.
00:59:28
Melody
trying to recruit me. like yeah it's It's crazy how much it's flipped.
00:59:36
Frank Wiebe
Hmm.
00:59:36
Melody
um But yeah, i I went through the hard stuff. I'm so happy that it's changed. I see so many of these young younger female techs online and they're like, just do it.
00:59:50
Melody
You know like you can do it.
00:59:50
Aniz Lavji
Yep.
00:59:51
Melody
Your coworkers and all this stuff. I'm like, I'm so glad it's changed. Because the few of us who are who are older were like, it it wasn't like that when we were doing it.
00:59:55
Aniz Lavji
That's excellent.
01:00:00
Frank Wiebe
Just a few.
01:00:02
Aniz Lavji
Yeah. but I think it's great that people are coming around and realizing that it's not just a one-sided field. you know whether you're Whether you're a service advisor or whether you're a tech, I mean, there was a time, again, Frank, you're two or three years older than me, but you know i know there was a time where, hey I'm trying to be nice.
01:00:26
Frank Wiebe
ah few
01:00:29
Aniz Lavji
But there was a time where service advisors were probably all men and you probably wouldn't have very many women telling the customers and the public like, hey, you know, you have an oxygen sensor that's gone bad and you need to get this replaced and you got a tie rod out in the front right and you need alignment.
01:00:33
Melody
Yep.
01:00:48
Aniz Lavji
So they probably look at you like you're crazy.
01:00:50
Frank Wiebe
yeah we We still get that pushback in the shop with Margarita and now we got ah another girl in the in the office there and we still get that pushback.
01:00:50
Melody
Joel.
01:00:57
Aniz Lavji
You just need a bigger hammer in the front office.
01:00:59
Frank Wiebe
Yeah, they do. But they get that pushback where they're like, oh, i want to talk i want to talk to the mechanic. Margarita had one the other day where where he's like, oh, no, I got to tell him. And she's like, nope, you're telling me.
01:01:10
Frank Wiebe
And if I don't know the answer, i will go talk to him. But she was able to answer all of his questions and People are blown away. Like, how can a woman know this? Women are a lot smarter than men.
01:01:21
Melody
exhaust
01:01:21
Frank Wiebe
Like, come on.
01:01:23
Melody
That's the thing.
01:01:23
Frank Wiebe
yeah She's hollering in the background. Yes, they are.
01:01:26
Aniz Lavji
heard in the back there.
01:01:26
Frank Wiebe
Yeah.
01:01:27
Melody
Yeah. It's...
01:01:28
Aniz Lavji
you
01:01:29
Melody
it's It's crazy. like and you And you see like why so many women are afraid that they're going to get screwed over at the mechanics.
01:01:40
Melody
And I say, there's absolutely bad mechanics out there and it happens.
01:01:40
Frank Wiebe
yeah
01:01:45
Melody
I have dealt with it. I had a fight at the the place where I work. Way back, I was a customer. When i I wasn't working in a shop, I needed some work done on my truck, and I took it there. And I full out fought with the service advisor.
01:02:02
Melody
And the manager sided with me, said, yeah, you're absolutely right, and I'm going to make this right.
01:02:09
Aniz Lavji
Yeah. Yeah.
01:02:10
Melody
um But that was my first interaction with the place, was where it's like, no, the service advisor was fighting me on it. I'm like, I know what I'm talking about.
01:02:21
Frank Wiebe
Yeah.
01:02:21
Melody
So like for for women who like, you know, they don't have their dad around or a brother or a husband and they're terrified. Nowadays, if they go in and there's a female service advisor or a manager or, oh my goodness, a female mechanic, they love it.
01:02:37
Frank Wiebe
Yep.
01:02:39
Melody
because they find out that I work there and they want to talk to me and I got no problem.
01:02:43
Aniz Lavji
Perry Kivolowitz- yep.
01:02:44
Melody
Absolutely. I will come out and explain it to you. Even if I'm not working on your vehicle, because then you have more trust and you're more willing
Encouraging Women to Join the Trades
01:02:53
Melody
to, to, to to pay yeah like to pay for us to have work.
01:02:53
Frank Wiebe
makes Makes them more comfortable for sure.
01:02:59
Aniz Lavji
I mean, you you being in the industry definitely, you know, I'm sure has been an inspiration for other aspiring women that are trying to get into the industry.
01:02:59
Melody
um
01:03:08
Melody
Hopefully.
01:03:10
Aniz Lavji
But, you know, they don't have someone to kind of look up to and be like, oh, OK, well, she did it or she did it. She did it. There's not there's not enough. So it's great that you're sticking with it and you're enjoying what you do because,
01:03:22
Frank Wiebe
Absolutely.
01:03:23
Aniz Lavji
that that's the only way that we're going to get more men and women into it because they got to have good role models.
01:03:28
Melody
Yeah.
01:03:30
Aniz Lavji
But as long as they're not watching the wrong Tik TOKs and the wrong, ah Facebook reels of the people that are doing it wrong, then they're getting the right information and getting the right inspiration to actually join, ah join a trade that's rewarding, fun.
01:03:35
Melody
Yeah.
01:03:46
Aniz Lavji
And, uh, you know, it's, it's a career. It's not just a job. It's a career, right?
01:03:50
Melody
Yeah.
01:03:51
Aniz Lavji
It's something that you're going you can do for a very long time and be successful at it.
01:03:56
Frank Wiebe
Exactly.
01:03:56
Melody
Yep. Yeah.
01:03:58
Aniz Lavji
That's, uh, that's awesome.
01:03:58
Melody
no
01:03:59
Aniz Lavji
And, um, Melody, I just wanted to say thank you so much for joining us this evening, taking some time. um You know, we took more than your 0.3 flat rate, 18 minutes ah of your time tonight. So we, we really appreciate it. And Frank, as always, you're awesome at finding us really, really good guests. So appreciate that.
01:04:25
Frank Wiebe
Yep.
01:04:25
Aniz Lavji
know
01:04:25
Frank Wiebe
Anytime. I'm looking forward to it. got a couple more lined up. that i think you're going to be ah really good. And that this was an awesome podcast. i ah I hope that the video and audio worked out real well and we'll be able to post this because I think this was great.
01:04:39
Frank Wiebe
And it's great to have have you on Melody and and and so that you can, we can get your story out to more people and and then be like, Hey, you know what?
01:04:42
Melody
Yeah.
01:04:48
Frank Wiebe
There's woman in the trade and they're doing really well and they can do really well. So appreciate you having me on here.
01:04:53
Melody
Yeah.
01:04:54
Frank Wiebe
and And look forward to talking to you again.
01:04:55
Melody
Yeah, i
01:04:59
Melody
yes for sure. I like this.
01:05:01
Aniz Lavji
Yep. Thanks, Melody. Just hang on a second here, but I really appreciate it.
01:05:04
Melody
yeah