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The art of showing up feat. Stephanie Byrne
5 Plays8 months ago
In this episode, April and Alicia have the pleasure of sitting down with friend, colleague, and adventurer extraordinaire Stephanie Byrne. As VP of Specialized Clinical Solutions at Sound, Stephanie knows a thing or two about problem solving, providing support, and conflict resolution - all things that make a great leader. Tune in to hear Stephanie's story!
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Transcript
Eclectic Musical Tastes
00:00:01
Speaker
My musical taste ranges from, oh my gosh, you need to listen to this.
00:00:05
Speaker
I know, don't judge me.
00:00:06
Speaker
And it's fine.
00:00:10
Speaker
Like, well, then I'll be listening to like something corporate and then Disney will come on and it's fine.
00:00:16
Speaker
Let it go!
00:00:19
Speaker
This is on call.
00:00:21
Speaker
This would be really cool to just wear scrubs all the time and you don't have to think about what you're going to wear to work.
00:00:25
Speaker
That is awesome.
00:00:26
Speaker
We're here to answer your questions.
00:00:28
Speaker
We can sit down and discuss all of them.
00:00:30
Speaker
Wait, I gotta go.
00:00:31
Speaker
I'm on call.
00:00:32
Speaker
Wait, you're on call?
00:00:32
Speaker
I thought I was on call.
Introduction of Guest: Stephanie Byrne
00:00:38
Speaker
Welcome back, everyone, to another episode of On Call with April and Alicia.
00:00:41
Speaker
I'm April.
00:00:42
Speaker
I'm Alicia.
00:00:44
Speaker
And I'm Stephanie.
00:00:46
Speaker
And we have a new guest.
00:00:48
Speaker
Yes.
00:00:48
Speaker
We're really excited to have Stephanie today, everybody.
00:00:50
Speaker
Stephanie Byrne is our Vice President of Operations for Sound Practice Solutions, which is a big mouthful, and she's going to tell you all about it later.
00:00:59
Speaker
But Stephanie, we're excited to have you in the call room.
00:01:01
Speaker
So welcome.
00:01:02
Speaker
Welcome to the podcast.
00:01:04
Speaker
Thank you.
00:01:05
Speaker
I'm excited to be here.
Weather Talk and Personal Anecdotes
00:01:09
Speaker
Stephanie, we get this out of the way up front.
00:01:11
Speaker
Let's talk about the weather.
00:01:12
Speaker
Okay.
00:01:14
Speaker
Here's what I'm going to tell you that I am excited about.
00:01:16
Speaker
April?
00:01:17
Speaker
Yes.
00:01:18
Speaker
No more cicadas.
00:01:19
Speaker
Cicadas are officially gone.
00:01:21
Speaker
Nice.
00:01:23
Speaker
They're gone.
00:01:23
Speaker
I was just telling the girls the other day about how you are hating your cicadas.
00:01:27
Speaker
But they fly in my mouth.
00:01:29
Speaker
And if we, again, not in real time, had not been on the phone when I was being full on assaulted by them, then...
00:01:37
Speaker
you wouldn't have believed it, but
00:01:39
Speaker
Yeah, they are gonzo.
00:01:41
Speaker
I am not surprised that they would fly into your mouth.
00:01:45
Speaker
They do.
00:01:47
Speaker
When I lived in the South, they flew into my hair.
00:01:50
Speaker
That was my problem, thank you.
00:01:52
Speaker
In my mouth.
00:01:53
Speaker
Stephanie, I get attacked by animals.
00:01:55
Speaker
If you listen to a couple episodes, I've
Travel Plans and Nature Appreciation
00:01:58
Speaker
been just complaining about ducks laying eggs in my yard, but I thought it was a snake.
00:02:03
Speaker
I thought it was a snake nest.
00:02:05
Speaker
And then I did all this...
00:02:07
Speaker
I mean, I could have gotten a degree on how to tell you whether it's a reptilian egg or a duck egg.
00:02:14
Speaker
But, yeah, I don't do the outside world very well.
00:02:20
Speaker
As I always tell April, my joke is, like, when I camp, that just means I open my windows at night.
00:02:25
Speaker
So, yeah.
00:02:27
Speaker
Yeah, not that adventurous when it comes to having interactions with things that fly around clumsily into your face, into your mouth.
00:02:37
Speaker
They do fly into my hair too, Steph.
00:02:39
Speaker
But I feel like every time I go out, it was expletives.
00:02:41
Speaker
Every time I was like, get up.
00:02:43
Speaker
Like bleep, bleep, bleep.
00:02:44
Speaker
Like every time I was saying something because they hated me.
00:02:49
Speaker
But they're gone now.
00:02:49
Speaker
I love that journey for you.
00:02:51
Speaker
I don't know that this is personal against you.
00:02:52
Speaker
I think they just in general fly like idiots.
00:02:56
Speaker
They do.
00:02:57
Speaker
They're like stink bugs, but like three times the size.
00:03:01
Speaker
The moles are back.
Living in Washington: A Weather Perspective
00:03:02
Speaker
I already told you that too.
00:03:03
Speaker
So that's my update.
00:03:04
Speaker
But I will tell you, I'm going to Mexico just over the weekend.
00:03:09
Speaker
Just a little kind of getaway.
00:03:11
Speaker
Guess what's going on in Mexico?
00:03:13
Speaker
Hurricane?
00:03:14
Speaker
Yep.
00:03:15
Speaker
Flossie.
00:03:17
Speaker
Are you going to still go?
00:03:19
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Yeah.
00:03:21
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It's off land, but the marina that we normally stay at is calm.
00:03:27
Speaker
You can go in there, you can see the fish, you can snorkel, you can do all the stuff.
00:03:32
Speaker
You can't swim in the Pacific waters there, but the marina area, which is the Sea of Cortez,
00:03:37
Speaker
You can, but they showed these videos today.
00:03:41
Speaker
It's like, like Stephanie, Stephanie's a Pacific girl right now.
00:03:46
Speaker
Not, not at heart, but she's a transplant.
00:03:49
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But Stephanie, those specific waves.
00:03:52
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Yeah.
00:03:52
Speaker
That was what was coming into the Sea of Cortez.
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These huge rolling waves.
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I was so excited.
00:03:57
Speaker
So excited.
00:03:59
Speaker
You're like the only person excited about that.
00:04:02
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I wasn't going in the water.
00:04:03
Speaker
I just think nature is so.
00:04:04
Speaker
Didn't you tell me once you've never been in a hurricane and you've wanted to see one?
00:04:09
Speaker
Yes.
00:04:09
Speaker
Now you have your shot.
00:04:10
Speaker
It's just a lot of wind and rain.
00:04:15
Speaker
That's, I just want to see it.
00:04:16
Speaker
I don't, I, but I don't.
00:04:19
Speaker
One of the little, like, the impact it has on people.
00:04:22
Speaker
It wrecks people's lives.
00:04:23
Speaker
I'm not making light of that.
00:04:25
Speaker
I just think nature is fascinating.
00:04:28
Speaker
And hurricanes, to me, are fascinating.
00:04:30
Speaker
Same with tornadoes.
00:04:31
Speaker
I'd love to see a tornado.
00:04:32
Speaker
I told one of our... Tornado's a nope-nope for me.
00:04:35
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I know.
00:04:35
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Well, you know, I told one of our people on a call last week.
00:04:37
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I was like, oh, you're in the plains.
00:04:39
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I was like, you're in Tornado Alley.
00:04:41
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And I had this whole one-off conversation.
00:04:43
Speaker
I think she thought I was like...
00:04:45
Speaker
Somebody check her in.
00:04:46
Speaker
She probably hung up and was like, that woman is crazy.
00:04:49
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Yeah, I was like, I know it's scary, and I'm sure it's scary for you.
00:04:53
Speaker
As I was weather channel fangirling her, she was like, yeah, we don't think it's cool.
00:05:01
Speaker
And I was like, well, moving on.
00:05:04
Speaker
So back to our topic at hand.
00:05:07
Speaker
I just think it was fun.
Adventurous Pastimes vs. Laid-Back Activities
00:05:08
Speaker
So cicadas are gone.
00:05:10
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I get to see Hurricane.
00:05:12
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My life's wrapped up in a bow right now.
00:05:14
Speaker
How are you?
00:05:14
Speaker
How are you doing, AP?
00:05:16
Speaker
That's good.
00:05:17
Speaker
I'm good.
00:05:18
Speaker
Family's good.
00:05:19
Speaker
Family's good.
00:05:20
Speaker
Kids are finally out of school.
00:05:22
Speaker
Stephanie, her kids don't get out of school till like practically the end of the summer.
00:05:26
Speaker
Whoa.
00:05:29
Speaker
They go to school.
00:05:30
Speaker
They start later.
00:05:31
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So they have all of July, August and half of June.
00:05:37
Speaker
Yeah, that's like the old days of schooling.
00:05:39
Speaker
Okay.
00:05:41
Speaker
I really think that's all I have.
00:05:42
Speaker
Stephanie, how are you?
00:05:44
Speaker
What's going on?
00:05:45
Speaker
Tell us where you are, first of all.
00:05:46
Speaker
Stephanie is in...
00:05:48
Speaker
I am in Tacoma, Seattle, Tacoma area.
00:05:52
Speaker
I'm kind of in a suburb of both.
00:05:54
Speaker
For those of us that are terrible at geography.
00:05:58
Speaker
It's Washington State, all the way to the corner of the United States.
00:06:02
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There are a lot of days where I wonder why I'm here.
00:06:04
Speaker
I'm a sunshine coastal girl who found herself in the path north.
00:06:11
Speaker
Every time I've gone to Seattle,
Stephanie's Musical Preferences
00:06:13
Speaker
it just rained the whole time.
00:06:15
Speaker
It's raining.
00:06:16
Speaker
Yeah, it was beautiful.
00:06:18
Speaker
So I'm like the toxic relationship that is Washington State, the pack north.
00:06:22
Speaker
The sun comes out and everybody goes bananas.
00:06:27
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And it it's like right about like within the last, I would say, two weeks that we've had like, quote unquote, summer.
00:06:34
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And it'll probably last for maybe another three or four weeks before it starts to like cool down.
00:06:41
Speaker
But like, it's, it's this joke that everyone says, like, if the mark is like, like, like party, like the mountains out or like celebrate, like the mountains out, like a volcano, if you can see it, it's a good day.
00:06:51
Speaker
And everybody loses their minds.
00:06:53
Speaker
Everyone's out like shorts and trying to soak up the sun.
00:06:57
Speaker
And I'm like, it's still like only 60 degrees people.
00:07:01
Speaker
And yeah.
00:07:02
Speaker
I'm like, what is happening?
00:07:05
Speaker
Like right now, like I walked outside today thinking like to walk my dogs and I'm like, oh, it should be nice.
00:07:12
Speaker
And I was wearing a T-shirt and I got like, I don't know, half a block away from my home with my puppies.
00:07:19
Speaker
And I'm like, oh no, it's only like 55 degrees.
00:07:21
Speaker
I love this for me.
00:07:22
Speaker
Why didn't I wear a jacket?
00:07:25
Speaker
And it's July.
00:07:27
Speaker
So how very dare Washington State.
00:07:30
Speaker
Yep.
00:07:31
Speaker
And the most important piece is you don't have air conditioning.
00:07:34
Speaker
No, we don't have air conditioning.
00:07:35
Speaker
So when it does get warm, we complain about it.
00:07:37
Speaker
So it's like, we're just not happy.
00:07:39
Speaker
Yeah, that was like, I grew up in like New York State, like Western New York State.
00:07:42
Speaker
And we same thing summers, it would be like 60s or 70s.
00:07:45
Speaker
We didn't have we didn't need air conditioning.
00:07:47
Speaker
I mean, there were some days that were hot, but we didn't need it.
00:07:51
Speaker
It's really bizarre.
00:07:54
Speaker
It's like the days are so short in the winter.
00:07:58
Speaker
But then in the summer, I think the sun starts to rise at like 4 a.m.
00:08:04
Speaker
And it doesn't set until like 11.
Career Path and Educational Background
00:08:09
Speaker
So I'm walking around like 11 o'clock and still kind of like civil twilight.
00:08:14
Speaker
And I'm like, cool, this is weird.
00:08:16
Speaker
That's kind of like Alaska, you know.
00:08:19
Speaker
It is.
00:08:19
Speaker
Well, cause you know, they're right next door.
00:08:21
Speaker
It's just, it is.
00:08:23
Speaker
So yeah.
00:08:24
Speaker
So you have like our, our, our summer and everyone, and I'm just like, Oh, this is such a beautiful place.
00:08:30
Speaker
All the hiking is beautiful.
00:08:31
Speaker
All the trees are beautiful, beautiful, beauty, beauty, beauty.
00:08:34
Speaker
And then the rain comes back and the gray comes back.
00:08:37
Speaker
And I'm like, what was I thinking?
00:08:38
Speaker
Yeah.
00:08:40
Speaker
Yeah.
00:08:40
Speaker
The two times I went, I mean, I was only there 48 hours like for work.
00:08:43
Speaker
Right.
00:08:43
Speaker
So I got in and out, but it rained every second, both times I was there.
00:08:49
Speaker
Yeah.
00:08:50
Speaker
And it's not just like a brain that I'm used to in like Virginia or any other states that I've lived in.
00:08:54
Speaker
It's just mist.
00:08:55
Speaker
It's just, you're in a cloud really is what it is.
00:09:00
Speaker
You know, I was a kid.
00:09:02
Speaker
My mom used to say,
Overcoming Health Challenges and Career Inspiration
00:09:05
Speaker
check this out.
00:09:05
Speaker
You both will be surprised because you both know me personally.
00:09:08
Speaker
My mom would say, you're not really social.
00:09:10
Speaker
Shocking.
00:09:12
Speaker
But so she would teach us to ask questions.
00:09:16
Speaker
And she'd say, if you ask questions, you can engage people in conversations.
00:09:20
Speaker
And my thought was always, well...
00:09:22
Speaker
I don't really care.
00:09:23
Speaker
I don't want to ask questions because but the one thing I could always talk about was weather.
00:09:28
Speaker
And I have found out just we're a couple minutes in now.
00:09:32
Speaker
We you could talk weather forever and forget we're on a medical podcast or you can talk weather and work.
00:09:38
Speaker
People will always talk about the weather.
00:09:40
Speaker
Always.
00:09:41
Speaker
It is.
00:09:41
Speaker
It really is not a bad icebreaker.
00:09:44
Speaker
it's not it's like this it is the quintessential small talk when in doubt mention that there's a beautiful setting talk about yeah when in doubt talk about it so now you know if somebody's talking about the weather they don't know what to say to you there's cheat code just kidding but speaking of that means that you don't know what to say on every podcast that's right alicia exactly
00:10:06
Speaker
Exactly.
00:10:07
Speaker
I'm just filling space and improv-ing.
00:10:08
Speaker
My performing arts background is helping a lot right now.
00:10:13
Speaker
But speaking of ice breaking and whatever, Stephanie, I know you've followed the podcast, been a friend of the podcast.
00:10:22
Speaker
Having you on here has been really great.
00:10:24
Speaker
We always start this episode before we give you an opportunity to tell us your story, whether that's your sound story, etc.
00:10:30
Speaker
We just like to kind of
00:10:32
Speaker
cut, cut the tension, which there's no one at that, but we just loosen up a little bit with a little exercise that let's break the ice.
00:10:39
Speaker
It's just a two round.
00:10:41
Speaker
April and I are going to ask you a couple of questions.
00:10:43
Speaker
Whatever comes to the top of your mind first is what you answer and how you answer fair.
00:10:48
Speaker
Fair.
00:10:50
Speaker
Alrighty, April, as per usual, should ask you something about food.
00:10:54
Speaker
Go ahead.
00:10:54
Speaker
I'm not going to today.
00:10:56
Speaker
Oh, well, it could end up being shocked, though.
00:10:58
Speaker
But it's not specifically a food question.
00:11:02
Speaker
All right.
00:11:03
Speaker
My first question, Stephanie, is what is your guilty pleasure?
00:11:06
Speaker
Like, what is it that you're like, you know, you're stressed out and you're like, I just need to whatever eat
Leadership Philosophy and Advocacy
00:11:13
Speaker
something veg on the couch.
00:11:14
Speaker
What is your thing?
00:11:16
Speaker
Not running, I guess.
00:11:18
Speaker
If I'm stressed out, I'm like, I need to go for a run.
00:11:21
Speaker
And I'll just drop everything and go run.
00:11:24
Speaker
That's a guilty pleasure.
00:11:33
Speaker
Or just doing something adventurous.
00:11:34
Speaker
I'll just start to feel a bit anxious in my own bubble and need to go do something loud.
00:11:44
Speaker
Gotta get it out.
00:11:46
Speaker
gotta get out i gotta go do something either hike a mountain or run around or just you start to feel that energy and i've got to put it somewhere just like a mountain just in case well okay there's lots of mountains here she probably goes around there's a mountain yeah and stephanie welcome because you're gonna get it
00:12:05
Speaker
but yeah i just like yeah let's just go hike a mountain let's just go or run um april's like veg watch tv eat something you're like i'm gonna go run adventurous and healthy and we're supposed to be the health care providers that makes no sense um my answer totally would have been like i turn on a chick flick and sit on my couch and do nothing
00:12:29
Speaker
Yeah, mine would have been some true crime podcast that is like miserable.
00:12:32
Speaker
I mean, the winter I'm probably wearing blind.
00:12:36
Speaker
No, I take that back because I'll discuss snowboarding.
00:12:38
Speaker
I don't know.
00:12:38
Speaker
Yeah, I thought you were going to say something else, but we actually will get to that.
00:12:42
Speaker
Okay, my question for you.
00:12:47
Speaker
If your personality had a theme song, what would it be and why?
00:12:54
Speaker
Oh, okay.
00:13:02
Speaker
Queen, don't stop me now.
00:13:04
Speaker
I think.
00:13:05
Speaker
What is it?
00:13:06
Speaker
Queen.
00:13:07
Speaker
Oh, queen.
00:13:08
Speaker
Yeah.
00:13:09
Speaker
Oh, my.
00:13:10
Speaker
Don't stop.
00:13:10
Speaker
Wait.
00:13:11
Speaker
Yeah.
00:13:11
Speaker
How's that go?
00:13:14
Speaker
Sing it.
00:13:15
Speaker
I'm not singing on a podcast.
00:13:16
Speaker
You're not singing Don't Stop Believing.
00:13:18
Speaker
That's Journey, right?
00:13:18
Speaker
No.
00:13:19
Speaker
That's Journey.
Conflict Resolution and Vulnerability in Leadership
00:13:21
Speaker
Okay.
00:13:22
Speaker
I don't know the queen one, but guess what's going to happen when this podcast magically, this song is going to end up.
00:13:28
Speaker
Right here.
00:13:30
Speaker
And you're doing it.
00:13:31
Speaker
So you don't even have to sing it.
00:13:33
Speaker
I'm not going to sing it.
00:13:34
Speaker
Don't stop.
00:13:34
Speaker
Okay.
00:13:34
Speaker
Tell us why don't stop.
00:13:38
Speaker
I just, just, I'm trying to think you guys kind of put me on the spot.
00:13:47
Speaker
So it's got, it's, it's a queen song.
00:13:48
Speaker
So it's like,
00:13:49
Speaker
upbeat and eclectic as that band was is and then the lyrics itself like i love music i love all music and you are you have a huge catalog of music yeah oh yeah my my musical taste ranges from oh my gosh you need to listen to this so i know don't judge me um
00:14:13
Speaker
It's fine.
00:14:14
Speaker
Like, well, then I'll be listening to, like, something corporate, and then Disney will come on, and it's fine.
00:14:20
Speaker
Let it go!
00:14:23
Speaker
More like Powerline from Goofy Movie is more of my thing, but...
00:14:30
Speaker
I found a deep cut in my Spotify from Rockadoodle.
00:14:34
Speaker
And I don't know if you guys remember Rockadoodle, but it was the whole thing about the owls that didn't want the rooster to crow, right?
00:14:42
Speaker
Because they hated the sun and the whole thing growing up.
00:14:45
Speaker
And it was one of those off, off, off Disney movies.
00:14:48
Speaker
And it was never like a Beauty and the Beast or Aladdin.
00:14:52
Speaker
But I had the whole soundtrack to that.
00:14:54
Speaker
And I think my mom only let us listen to musicals growing up because...
00:14:58
Speaker
I don't have any other memory till probably high school of any other genre outside of classical music with piano.
00:15:04
Speaker
But yeah, Rockadoodle.
00:15:06
Speaker
It still came up in my Spotify and I will bop out to it right now if it came up.
00:15:12
Speaker
It's my favorite.
00:15:13
Speaker
I don't think I've ever heard of that Disney movie.
00:15:15
Speaker
Anyways, go ahead.
00:15:16
Speaker
Don't worry, I'll send it to you.
00:15:18
Speaker
So don't stop me now.
00:15:21
Speaker
If you go through the lyrics, other than the fact that it's just high energy, which I am, it's like, don't stop me now.
00:15:30
Speaker
Here I come, and I'm having a good time.
00:15:32
Speaker
And then it's like, I'm a rocket ship on my way to Mars on a collision course.
00:15:38
Speaker
Really don't stop me.
00:15:40
Speaker
And it just is that one of...
00:15:44
Speaker
I kind of had an interesting youth.
00:15:48
Speaker
And so at a certain point, I was able just to say, all right, that don't stop me now.
00:15:54
Speaker
Having grown up, well, my little story is I grew up in a hospital.
00:15:58
Speaker
I was a really sick kid.
00:15:59
Speaker
And when I finally got that, like, clearance to say now, hey, you can follow up.
00:16:06
Speaker
you know, once a year instead of maybe every month, it was just this like permission to live out loud.
00:16:13
Speaker
And so that song kind of, it's just kind of feels like it would define if there was a soundtrack or backtrack for my life, that would, that would be one of them.
00:16:23
Speaker
I love that.
00:16:23
Speaker
Awesome.
00:16:24
Speaker
I love that.
00:16:26
Speaker
All right.
00:16:27
Speaker
I'm peeling the layers already.
00:16:28
Speaker
Let's go.
00:16:29
Speaker
Yeah.
00:16:30
Speaker
Well, my next question, I didn't know that we were going to talk about music, but I was going to ask you, if you could go to any concert that you wanted, what would be your top choice to go to?
00:16:41
Speaker
What musician?
00:16:43
Speaker
Oh, gosh, all of them.
00:16:50
Speaker
I think I'd really actually like to see Michael Buble.
00:16:53
Speaker
I think he would put on a fun show.
00:16:56
Speaker
Or pre, like,
00:16:59
Speaker
Britney Spears maybe like, I don't know, 15 years ago.
00:17:05
Speaker
No, post-Hedge Shade was still okay, but there's just the pre-dancing around knives in her hand.
00:17:13
Speaker
There's a part of Britney that I think I would have liked to see.
00:17:15
Speaker
I was just talking to a friend yesterday who said they're a big fan of Britney.
00:17:21
Speaker
That's my favorite thing to watch.
00:17:23
Speaker
Britney doing the same pivot pit, like hip pivot.
00:17:27
Speaker
Circling around.
00:17:29
Speaker
or you know what like just if i could like transmit myself back to like early 2000s warped tour that would be a great moment
00:17:39
Speaker
hilarious.
00:17:41
Speaker
You know what?
00:17:43
Speaker
I almost did a question based off of transporting you back to your youth, but I've pivoted last minute.
00:17:50
Speaker
So I'm not going to ask you that one because that would actually be a great follow-up, but I really want to know this one.
00:17:55
Speaker
What is a small decision you made that unexpectedly changed the course of your life?
Team Dynamics and Decision-Making
00:18:03
Speaker
Um...
00:18:06
Speaker
Switching my major in undergrad.
00:18:08
Speaker
Yeah.
00:18:11
Speaker
Which is what?
00:18:13
Speaker
I went from your typical bio major with a pre-med focus.
00:18:19
Speaker
I was in the honors program.
00:18:21
Speaker
My undergrad had like a honors program with the med school that if you checked all the boxes and did all the things, you'd have a seat in their medical school.
00:18:28
Speaker
And junior year broke everybody's heart and said, I'm going to study English and I'm moving to England.
00:18:36
Speaker
I'm going to do creative writing in an Italian minor and I'm going to travel and I'm going to University of London and I'm going to go where Shakespeare went and Chaucer and Austin and this makes no sense and what are you going to do with an English degree Stephanie and I'm like I'm also going to go eventually get a master's and still work at Huff Cary my family was just like that's a hard weird pivot but you do you and here I am
00:19:05
Speaker
There is no like two roads diverged in the yellow wood there.
00:19:08
Speaker
It's like there was just a hard detour in this story.
00:19:14
Speaker
What were you saying, April?
00:19:16
Speaker
I don't know that that's a small decision.
00:19:18
Speaker
That seems like a big one.
00:19:20
Speaker
But I think at the moment it does probably feel small, you know, like at that age, if you, I mean, I could, I was a pianist.
00:19:27
Speaker
I was supposed to go to Juilliard and decided I'm just going to go University of Cincinnati and I don't know what I'm going to do.
00:19:36
Speaker
And it felt small to me at the moment because it felt like a lot at 18 to be like, what am I going to do forever?
00:19:42
Speaker
I didn't even know what I was going to do tomorrow.
00:19:45
Speaker
And I still feel that way as an adult.
00:19:47
Speaker
Like,
00:19:47
Speaker
I don't even know what I'm doing tomorrow.
00:19:48
Speaker
I think some of the most interesting people that I've not don't are like, I don't know.
00:19:53
Speaker
And that's the open-minded part.
00:19:55
Speaker
I think that is important.
00:19:57
Speaker
And to your point, it didn't seem like, it wouldn't seem like a big decision at the time.
00:20:01
Speaker
It was very, it didn't, it just seemed right.
00:20:03
Speaker
It didn't seem like I didn't have to put a lot of thought into it.
00:20:06
Speaker
It was just like, my gut said, do this.
00:20:08
Speaker
So I said, okay.
00:20:10
Speaker
And followed what,
00:20:12
Speaker
instinct was telling me to do and i have no regrets for it but it definitely a small little i should do this thing turned into a bigger broader thing you know in the moment and further down the line yeah well good at you for doing that because i think a lot of people get that like small intuition and don't listen to it and kind of mull over it or don't follow it so that's awesome that you did yeah
00:20:36
Speaker
You know, we live for our parents and we live for what we like with the image of what looks like a good job.
00:20:43
Speaker
What would make people proud of me?
00:20:44
Speaker
What would make me look?
00:20:46
Speaker
I just I want you to do your heart, like what your heart's calling you to do.
00:20:50
Speaker
Like, what do you feel your calling is?
00:20:52
Speaker
That doesn't make it easy.
00:20:53
Speaker
It just means that, you know, maybe you're a little bit more aligned.
00:20:56
Speaker
So I like that.
00:20:58
Speaker
I wanted I just wanted to say, first of all, everybody, Stephanie Byrne.
00:21:02
Speaker
I am really excited to have her on today.
00:21:04
Speaker
I know April's excited as well.
00:21:06
Speaker
Stephanie and I have known each other for years.
00:21:08
Speaker
We've worked, I'd say like laterally, when me working with ambassadors, she was a regional operator and we had the best fortune to have Stephanie come into our space and our ambassador space within sound to become a leader.
00:21:25
Speaker
for our team.
00:21:27
Speaker
And I've learned a lot in a very short amount of time working with her.
00:21:30
Speaker
She just started this year.
00:21:32
Speaker
I've learned a lot about leadership.
00:21:33
Speaker
I've learned a lot about how to be a leader.
00:21:36
Speaker
I've learned about how to be led.
00:21:38
Speaker
And I was, you know, kind of pushing on April a little bit.
00:21:41
Speaker
Like I'd like to do an, you know, a podcast.
00:21:45
Speaker
topic about leading doesn't necessarily have to be in the medical space.
00:21:51
Speaker
But for purposes of this one, it will be.
00:21:53
Speaker
Stephanie just has such a wealth of experience.
00:21:56
Speaker
She's been everywhere.
00:21:57
Speaker
And my funny thing for her is always, I call her the Josecki's woman because there's never been a call that I've been on with her that she's not gone, oh, yeah, I did that.
00:22:06
Speaker
I mean, you could say something really random, like, oh, I was scuba diving in the middle of this ocean, blah, blah, blah.
00:22:12
Speaker
And she'd go, oh, did you go here?
00:22:14
Speaker
And you're like, wait, what?
00:22:15
Speaker
How did you even know where that place was?
00:22:17
Speaker
Like the girl's been everywhere, but she's brought all of her experiences and brought them into our teams.
00:22:22
Speaker
And I've just watched how I've changed, how I've changed again, as a leader, how I've been able to lead my teams a little bit differently, how I've changed as a person, as a colleague, just the way I approach work.
00:22:33
Speaker
So I was, I'm really excited to have you here, Stephanie.
00:22:37
Speaker
And I just wanted to,
00:22:39
Speaker
Let's start this way.
00:22:40
Speaker
Why don't you tell us a little of your story?
00:22:42
Speaker
We always give everybody an opportunity to do this.
00:22:44
Speaker
It can be your sound story.
00:22:45
Speaker
It can be your personal story.
00:22:47
Speaker
How did you get to where you are right now?
00:22:52
Speaker
Well, thank you for quite an intro.
00:22:55
Speaker
Yeah, so I hinted at it earlier.
00:22:57
Speaker
I'll give my personal story.
00:23:00
Speaker
I don't mind sharing it.
00:23:02
Speaker
It's kind of my...
00:23:03
Speaker
my legacy of why I'm here now and why I made that small but big decision back in college.
00:23:09
Speaker
I was a really sick kid, grew up in and out of hospitals from infancy and through with a congenital liver disease and a bunch of other things that could have gone wrong, 10 surgeries and a whole lot of question marks and amazing medical teams later.
00:23:26
Speaker
At 22 years old, my team of doctors looked at me and said, all right, well,
00:23:34
Speaker
you are stable-ish.
00:23:36
Speaker
And I was like, what does that mean?
00:23:38
Speaker
That's not rewarding.
00:23:41
Speaker
Because, I mean, with what I have, it's always going to be a dot, dot, dot.
00:23:47
Speaker
And most kids that have my liver disease ended up on, I mean, I was on a transplant list and then had a life-saving surgery at eight weeks old that kind of worked.
00:23:58
Speaker
It was supposed to be a Hail Mary to buy some time.
00:24:00
Speaker
And then it just stuck.
00:24:03
Speaker
And so doctors now are kind of like, huh.
00:24:06
Speaker
Yeah.
00:24:07
Speaker
you're weird.
00:24:08
Speaker
And yes, I am.
00:24:10
Speaker
So 22 years old after living in a bubble, like I, I very intentionally picked a college that was attached to the medical center
Challenges and Art of Leadership
00:24:19
Speaker
that like the health system that I was getting all of my treatment through.
00:24:22
Speaker
I didn't really stray too far from home because of that ticking time bomb, the what if, am I going to end up back in the hospital again?
00:24:29
Speaker
At least I can find a way to have college experience.
00:24:34
Speaker
Okay.
00:24:36
Speaker
in an environment that I felt safe within.
00:24:38
Speaker
So when you have that type of life and then,
00:24:43
Speaker
Now you're told, well, you can go live it out loud.
00:24:46
Speaker
I, boy, did I live it out loud.
00:24:49
Speaker
Did that hard pivot.
00:24:50
Speaker
It seemed right.
00:24:51
Speaker
And off I went.
00:24:53
Speaker
And just over the last 18 years of my life started to try everything and see everything.
00:25:00
Speaker
But there's been this underlying theme that always pulled me back to having grown up as one of the kids of congenital disease.
00:25:11
Speaker
And, um,
00:25:13
Speaker
knowing very acutely how we treat patients and families and sometimes forget that, you know, 100% of who we see, they don't want to be here.
00:25:25
Speaker
Like, no one, our client is our patient and they don't want to be here.
00:25:31
Speaker
And I think sometimes we get lost in diagnose, treat, figure out what's wrong and forget that we're still people taking care of people who are hurting and scared and their families are hurting and scared.
00:25:44
Speaker
And so to that little girl sitting in a hospital bed, somewhat angry and somewhat nervous and scared, like I had something to say.
00:25:55
Speaker
And so I wanted to find a way.
00:25:57
Speaker
I knew I always wanted to work in health care.
00:25:59
Speaker
I knew I wanted to be an advocate, not just for the patients and their families, but also for our clinicians, our physicians, our APPs, our nurses, everyone that touches.
00:26:12
Speaker
do it in a way that we don't forget, we still have patients we're taking care of.
00:26:16
Speaker
Yeah, it's a business.
00:26:17
Speaker
Yeah, it's messy.
00:26:18
Speaker
It's complex and it's complicated.
00:26:20
Speaker
But if we get it right, you can still at least make it a little less crappy to be in a bed.
00:26:28
Speaker
You know, that is where and how and why I got here.
00:26:35
Speaker
still live a bold, loud life intentionally to
Conclusion and Contact Information
00:26:39
Speaker
stay outside a bubble and learn as much as I can about the world and myself and how I can bring that back to what we're doing in the healthcare landscape.
00:26:49
Speaker
So that's my story.
00:26:52
Speaker
Well, that makes sense why you want to climb mountains and you have the option to like sit on a couch.
00:26:56
Speaker
And that was kind of funny, cheeky, but at the same time serious that, you know, for somebody, it sounds like bed bound a lot through childhood that it's like, I need to get outside, even if it's 60 and I don't have a jacket.
00:27:08
Speaker
I'm going to, you know what I mean?
00:27:11
Speaker
I'm going to do that for sure.
00:27:13
Speaker
That makes a lot of sense about you.
00:27:15
Speaker
Yeah, puzzles and word searches and crossword puzzles were my companions' books.
00:27:23
Speaker
And there's only so many books you can read.
00:27:26
Speaker
And so entertaining yourself from a very small radius and then being said, all right, well, we'll see you in a year.
00:27:32
Speaker
Like, cool, that's 365 days that I can be doing something.
00:27:35
Speaker
Yeah.
00:27:37
Speaker
And so there's not much I won't do, which is probably freaks out my medical team.
00:27:44
Speaker
They're probably like, seriously, we were so hard.
00:27:48
Speaker
Now you're going to go in what dive scuba dive was wrong.
00:27:54
Speaker
Well, let me just say the funniest thing about you, you know, when Apple got to a point where we were doing updates and, uh,
00:28:01
Speaker
it was like you could select the photo that's gonna show up on somebody else's phone when you call.
00:28:08
Speaker
I will never forget, I don't know if you remember this call, Stephanie, it was like sometime last year, you called and I went, wait,
00:28:14
Speaker
All I'm seeing is a bunch of underwater stuff.
00:28:16
Speaker
And you're like, you are?
00:28:17
Speaker
And you're kind of confused.
00:28:18
Speaker
Like, how did you see that photo?
00:28:20
Speaker
And I was like, I don't know.
00:28:21
Speaker
When you called, it was just said Stephanie Byrne.
00:28:23
Speaker
And here's this stuff.
00:28:24
Speaker
And you're like, what is this?
00:28:25
Speaker
Do you scuba dive?
00:28:27
Speaker
And you're like, yes.
00:28:28
Speaker
And I was terrified immediately.
00:28:30
Speaker
I was like, why?
00:28:32
Speaker
Because I can't.
00:28:35
Speaker
And then I learned, I was like, oh, that's, that's nothing compared to what this girl's done.
00:28:41
Speaker
And we'll get into that in just a little bit.
00:28:44
Speaker
But thank you for that, for that story.
00:28:48
Speaker
All right, Stephanie, we're going to put you on the hot seat now again.
00:28:53
Speaker
So, so getting to the leadership topic, what are some leadership treats that you believe are non-negotiable in medicine?
00:29:01
Speaker
Yeah, that advocacy part is a non-negotiable for me.
00:29:07
Speaker
I think we all at some point have experienced really frustrated moments.
00:29:15
Speaker
And I always make it a point to understand that they're like, what was the root of it?
00:29:21
Speaker
And leadership, you know, that's...
00:29:25
Speaker
that's our duty to figure out the root cause of why something's difficult and not internalize it.
00:29:34
Speaker
And so I think my biggest non-negotiable is to always remind ourselves in every decision we make, is this, who is this serving?
00:29:42
Speaker
Is this the best thing for our, our patients?
00:29:45
Speaker
Is this the best thing for our clinical team?
00:29:49
Speaker
And if it's, if there's,
00:29:53
Speaker
any question or doubt to that, then let's sit down and brainstorm how we can still make A to B happen without losing the in-between.
00:30:03
Speaker
Sometimes being in business, we just are like, oh, we have to meet this budget.
00:30:07
Speaker
We have to do this thing.
00:30:08
Speaker
Yes, we do.
00:30:08
Speaker
But we can still find our way and negotiate within the constructs of all the things that are in operations and business operations that still don't, like, we don't lose track of why we're even here in the first place.
00:30:27
Speaker
Yeah, no, I think that's important.
00:30:28
Speaker
And I think, too, as leaders, we make decisions that impact our teams, right?
00:30:33
Speaker
And so then I think if we have a good why behind what we did, right, and we made the right decision for that team, then I think it is easier for them to understand and adopt that decision.
00:30:50
Speaker
You know our teams.
00:30:51
Speaker
Yes, our organization.
00:30:53
Speaker
Yes What who's our end user and that person is the patient like what right?
00:30:59
Speaker
This is what we're building all this around so bringing it back to the patient's really important what happens Stephanie when You come into some conflict around that like you're you we know your end user we've identified right the end users the patient but what happens when we get into resistance or conflict or
00:31:17
Speaker
within a team while trying to get into that space.
00:31:21
Speaker
How do you, how do you manage that?
00:31:24
Speaker
I lean into it.
00:31:26
Speaker
Um, I'm, I'm very much, I don't avoid the conflict.
00:31:30
Speaker
I, I can step right into the center of it and say, right, let's talk, let's figure this out and give, give the team voice.
00:31:36
Speaker
Um, I don't like to make decisions in a vacuum.
00:31:40
Speaker
Um,
00:31:42
Speaker
Often you'll hear me say within a team environment, if you make me decide, you might not like the outcome, so let's sit down and hash it out.
00:31:49
Speaker
The good, the bad, the ugly within some boundaries of being kind, but I'd rather hear all of the
00:31:59
Speaker
all the noise so we can pick a path through it together.
00:32:03
Speaker
When you just either ignore the conflict or try to talk at the conflict, it often just makes it worse.
00:32:10
Speaker
And yeah, for me, it's, let's go.
00:32:14
Speaker
Let's talk about it.
00:32:15
Speaker
Let's lean in.
00:32:17
Speaker
Yeah.
00:32:17
Speaker
Do you wonder if the conflict feels like failure?
00:32:20
Speaker
You know, I was just wondering if maybe,
00:32:24
Speaker
Um the people's avoidance of conflict as a person who um, I don't know if I avoid conflict I'd have to evaluate myself, but in the moment It makes me think Does conflict equal failure for a team member, you know where they're like, okay?
00:32:40
Speaker
I don't agree with stephanie right now So but also stephanie is my boss.
00:32:45
Speaker
So I don't want to argue with her um
00:32:49
Speaker
But she's telling me, let's keep talking about it.
00:32:51
Speaker
Conflict is uncomfortable, but necessary.
00:32:57
Speaker
And I think as a, and that's kind of a good segue, we're talking leadership.
00:33:03
Speaker
And as a leader, you want to create that space where conflict can be...
00:33:09
Speaker
safe to navigate, to explore.
00:33:14
Speaker
And so if you have an employee or a team member or colleague that's afraid to come to you with conflict, then that for me is like, all right, what am I doing that's not creating a safe space for them to feel vulnerable?
00:33:27
Speaker
Because at the end of the day, conflict and vulnerability go hand in hand.
00:33:31
Speaker
And so it's just, yeah, conflict is just icky.
00:33:35
Speaker
No one likes it.
00:33:38
Speaker
But I still think it's necessary because you can't.
00:33:42
Speaker
Conflict is also synonymous with growth.
00:33:44
Speaker
Mm-hmm.
00:33:47
Speaker
And it's one of those things.
00:33:48
Speaker
Sorry, Ipey, go ahead.
00:33:49
Speaker
No, go ahead.
00:33:49
Speaker
No, go ahead.
00:33:50
Speaker
I was just going to say, it's one of those things too, like as a parent where you say to your kids, this is something recent for me where I was like, I want my kids to see me like, you know, a 360 Alicia.
00:34:01
Speaker
I want them to see Alicia happy.
00:34:03
Speaker
I want them to see Alicia when she's sad.
00:34:04
Speaker
I want them to see Alicia when she's angry.
00:34:07
Speaker
I want like, I want them to see all parts of me, but I also want them to see me tomorrow.
00:34:10
Speaker
Yeah.
00:34:11
Speaker
And that they can know like whatever it was the challenge more challenging parts of like mom got back and I wonder sometimes when we say the word conflict and I really didn't anticipate I get stuck on this topic but That
00:34:29
Speaker
It's so important as a leader to give your team permission to have conflict You know what I mean?
00:34:35
Speaker
It maybe it's more of permission instead of feeling like you have to internalize it and I say that and make that analogy as a parent because that feels like conflict to me It feels like I don't want my child to see me.
00:34:46
Speaker
I don't want them to see me weak I want them to see me making decisions.
00:34:49
Speaker
I want them to see me executing.
00:34:51
Speaker
I want them to see me safe I want them to see me not struggle.
00:34:54
Speaker
I want them to see me all these things
00:34:56
Speaker
But these are the same things I take into my practice at work.
00:35:02
Speaker
But maybe my team at work needs to see me struggle or we need to be in conflict together to sort through some things, but also know that tomorrow we all show up.
00:35:13
Speaker
We're still there.
00:35:14
Speaker
That you're not getting fired because you disagree.
00:35:17
Speaker
You know what I mean?
00:35:18
Speaker
Yes.
00:35:19
Speaker
Well, it's just a subtle strength in being vulnerable and transparent within it.
00:35:26
Speaker
I think it just allows everybody else to feel comfortable in their own truth.
00:35:32
Speaker
And in that, you can have some magic.
00:35:36
Speaker
Because now it's not just a...
00:35:39
Speaker
I am leader, hear my roar.
00:35:41
Speaker
It's, you know, leading from within.
00:35:44
Speaker
So there's like, you can stand at the front of the line and drag everybody along in the sake of leadership and look how formidable I am, but how many people are actually going to follow you versus sitting in the middle and saying, how are we going to move this forward?
00:35:58
Speaker
And let's go.
00:36:00
Speaker
And sitting in the middle of that sometimes means having to
00:36:04
Speaker
Be very uncomfortable, very vulnerable and allow others to experience that with you.
00:36:09
Speaker
That to me is, you know, the difference between either managing yourself through something versus leading yourself and others into it.
00:36:19
Speaker
Yeah.
00:36:20
Speaker
Yeah.
00:36:20
Speaker
Well, I think too, from like a leadership perspective, like it's okay to sit down with your team and say, listen, this, we've got this going on and I'm not sure what the best solution is.
00:36:28
Speaker
So let's talk through our options and figure this out together.
00:36:30
Speaker
Like, I think it is, I think you're more respected as a leader, you know, when you do that and you can be humble with your team and say, Hey, look, you know, I don't know what's the right answer is either.
00:36:40
Speaker
So let's talk about it.
00:36:41
Speaker
So.
00:36:42
Speaker
Yeah.
00:36:42
Speaker
I mean, that's why we have teams, right?
00:36:44
Speaker
We all have a different role.
00:36:45
Speaker
We all bring a different perspective.
00:36:47
Speaker
And so sometimes that conflict of respectfully challenging each other is important.
00:36:53
Speaker
Oh, for sure.
00:36:55
Speaker
You can't do it alone.
00:36:56
Speaker
Then why would you have a team?
00:36:57
Speaker
And I've had a lot of leaders that I've watched that I wouldn't want to follow and leaders that I'm just like, let me emulate everything this person is.
00:37:09
Speaker
And the ones that I'm like...
00:37:12
Speaker
that I'm inspired by are the same people that sat down and said, this sucks.
00:37:16
Speaker
And I don't know what we're going to do here.
00:37:18
Speaker
So let's, let's start to brainstorm.
00:37:21
Speaker
And we all grew together through it.
00:37:23
Speaker
And that is so important.
00:37:27
Speaker
Like, I just, I look at other leaders that I've been inspired by and been able to work with.
00:37:32
Speaker
And I'm like, wow, they, they,
00:37:35
Speaker
inspired us because they dared to be bold enough to say i just you know what i don't know but we're gonna figure this out yeah yeah for sure um yeah and i think you know to alicia's point about you know conflict and play failure i think that the strategy is similar there you know like where you're you know there's a failure as a team and you're set back and you got a
00:37:58
Speaker
kind of come together and figure it out together.
00:38:00
Speaker
But so as you build those teams, you know, you guys, you know, typically teams will get very close knit, which, you know, our sound, I sort of think of them as family rather than coworkers, a lot of people at sound.
00:38:11
Speaker
So as you're bringing in new team members to that, how do you like kind of get them into that group and get them into the culture and into that tight knit team?
00:38:23
Speaker
Yeah, I mean, it's also how you, it starts with how you select.
00:38:28
Speaker
And so I'm very intentional with giving buy-in, like getting buy-in from my team that they're part of the process.
00:38:39
Speaker
I can think, I try to find like the top candidates and then it's, of my top candidates, I
00:38:47
Speaker
I want to make sure I have like a top three that I would be happy with either three.
00:38:51
Speaker
And I'm going to let the team decide which one they think it's going to be the best fit for their team at that point.
00:38:57
Speaker
And so when you were able to do that,
00:39:01
Speaker
they've got that they they're done excited because they got to make the choice they are like oh this person's going to be our puzzle piece and and and sometimes i can be like surprised where i think my i'll in my mind rank i'm like all right my first second and third but they're all great i'll be happy with all three and they pick the second candidate or the third candidate i'm like man i was off and and and
00:39:27
Speaker
That that's also a humbling moment or a little mirror reflected back that I don't, I don't know everything and that's fine.
00:39:34
Speaker
I don't want to know everything.
00:39:35
Speaker
And I want my team to have that opportunity to, to, to, to be part of the decision-making.
00:39:43
Speaker
Um, yeah.
00:39:45
Speaker
that helps that employee that does come on board, that does get selected from feeling like an app and that looks like outsider to, to an environment.
00:39:54
Speaker
It's why you can avoid some clicky environments.
00:39:58
Speaker
And I also within that, if we, if I start feeling like my team's getting a little clicky, I'm also unafraid to say, Hey teams,
00:40:07
Speaker
we're we sound like a little we're i feel like we're mean girls let's let's let's calm it down a little bit let's tone it down let's let's see what's going on here like i love the the synergy and i love the pride within our team but we don't want to just you know alienate ourselves from everybody else because we're that tight-knit like please be open for others yeah yeah i think too it's important sense of belonging
00:40:31
Speaker
Yeah.
00:40:32
Speaker
And to the, you know, the, the team I think also is important.
00:40:35
Speaker
Like you said, they have to, they feel like they have a say, right?
00:40:38
Speaker
Like they feel like they get to contribute to decisions.
00:40:41
Speaker
And so I think that's important to include them as well.
00:40:43
Speaker
Like we do that with all of our clinicians at sound, we bring them into the, to the team and have lunch with the team and let them get to meet each other and, and use, you know, have the team help to decide who's going to join that team.
00:40:55
Speaker
Right.
00:40:56
Speaker
So.
00:40:56
Speaker
Yeah.
00:40:57
Speaker
I kind of wanted to pivot this a little bit.
00:40:59
Speaker
It models such a good... Oh, go ahead.
00:41:01
Speaker
Sorry, Steffi.
00:41:01
Speaker
No, go ahead.
00:41:02
Speaker
Pivot.
00:41:03
Speaker
Pivot away.
00:41:03
Speaker
Or we'll just get stuck on the topic.
00:41:04
Speaker
No, you go.
00:41:05
Speaker
Finish your thought, please.
00:41:06
Speaker
Oh, no.
00:41:06
Speaker
I can stay.
00:41:07
Speaker
I think sound just models are really good.
00:41:09
Speaker
Like...
00:41:12
Speaker
Road map for how we bring people on to our bus and with the way that we bring our physicians in for interviews or APPs in for interviews.
00:41:22
Speaker
And I think we try to model that within operations as well.
00:41:25
Speaker
So I, you know, drank the sound Kool-Aid.
00:41:28
Speaker
I'm like, we do everything so great.
00:41:30
Speaker
And not always, man.
00:41:32
Speaker
Like...
00:41:32
Speaker
We are stitched together by that didn't go as I thought it would.
00:41:36
Speaker
And sometimes I need the jaws of life to remove the foot from my mouth.
00:41:41
Speaker
But, you know, that also is just the beauty of the experience in health care and leadership.
00:41:49
Speaker
Yeah.
00:41:50
Speaker
I think, like, I wanted to go into a question around, like, how you integrate new team members, but you've already...
00:41:58
Speaker
and we think we've already talked about that outline that I think what's unique to our relationship is we kind of integrated you into our team.
00:42:07
Speaker
We were an established team and you came in as an outsider to some degree when you weren't unfamiliar to us, but you were new to the team.
00:42:16
Speaker
And there was something that you did introduce when you sat down and you did what I think all leaders should do.
00:42:23
Speaker
Everyone pull out your pencils and paper.
00:42:26
Speaker
Just pay attention for 30 days first before you start making change.
00:42:30
Speaker
So I've got so much respect that you, I mean, even you and Rob coming in at the same time, but well around the same time, but didn't just come in like, I know what exactly what I'm going to change immediately before getting to know all of us.
00:42:43
Speaker
You sat down, you studied, you studied all of us.
00:42:45
Speaker
And then one day you're like, Hey, I want you to take this test.
00:42:50
Speaker
And I was like, but I like Enneagram.
00:42:53
Speaker
So we're talking about the disc, but immediately I go, but I'm an Enneagrammer.
00:42:58
Speaker
So you take an Enneagram test, which you were willing to do before I was willing to do a disc assessment.
00:43:05
Speaker
But I'm curious to you coming into our team.
00:43:09
Speaker
You were, I mean, Jizzle, I think you could teach a whole class on disk.
00:43:15
Speaker
What about disk assessment changed how you lead?
00:43:17
Speaker
What made you think of that in that moment?
00:43:19
Speaker
What made you think, I need to understand her a little bit more.
00:43:24
Speaker
Yeah, because I think all the different personality tests that you can take are great.
00:43:31
Speaker
And it's not like an exact science either.
00:43:34
Speaker
It's just it is a journey and self-awareness.
00:43:37
Speaker
And sometimes I joke, I'm so self-aware.
00:43:40
Speaker
I have imposter syndrome.
00:43:42
Speaker
But when I look at a room and I see where everybody.
00:43:45
Speaker
Yes.
00:43:49
Speaker
Who am I?
00:43:49
Speaker
What am I?
00:43:50
Speaker
That's right.
00:43:51
Speaker
Yeah.
00:43:54
Speaker
It helps me understand what makes people tick and how I can show up for them.
00:44:00
Speaker
I don't believe, I subscribe to this philosophy that it is my duty for my team, for my organization to show up for them, not for them to show up for me because I'm a leader.
00:44:16
Speaker
That to me doesn't work.
00:44:18
Speaker
I've seen it in other organizations where it's like, you know, you answer to me and you do it the way I expect you to.
00:44:24
Speaker
And everyone's also then left in the dark or left having to like guess like what, how do I show up for this person?
00:44:32
Speaker
I believe in the reverse.
00:44:34
Speaker
What of this wonderful group of people that I get the opportunity to work alongside makes them tick?
00:44:41
Speaker
What do they need from me?
00:44:43
Speaker
I'm not here to do their jobs.
00:44:45
Speaker
They have the job.
00:44:48
Speaker
How can I help?
00:44:51
Speaker
elevate and expand what they're already doing and make their lives that much more profoundly, I guess, awesome.
00:44:58
Speaker
People leave jobs usually because of other people.
00:45:02
Speaker
And so I want to make sure that I am in that, that present body.
00:45:08
Speaker
And in doing that, taking things like the Enneagram or Myers-Briggs or DISC allows me to know what,
00:45:17
Speaker
I need and how I can also show up for that person.
00:45:20
Speaker
And what the death does is it kind of breaks it down just into like a just smaller bites.
00:45:27
Speaker
You know, Myers-Briggs is expansive.
00:45:29
Speaker
There's what, 17 different personality types of things.
00:45:34
Speaker
And you've got how many with Enneagram, like eight, nine,
00:45:38
Speaker
I don't remember how many, but yeah, there's nine.
00:45:42
Speaker
Yeah.
00:45:42
Speaker
Four like bullet points to think about.
00:45:47
Speaker
And it's oversimplifying something probably that we know is more complex.
00:45:52
Speaker
But at the same time, it just allows you to say, ah, okay, this is the hyper analyst.
00:45:56
Speaker
This was the people pleaser.
00:45:58
Speaker
I'm going to need to give some space to somebody because I am a big old personality.
00:46:07
Speaker
I'm an ID.
00:46:08
Speaker
So I'm going to cheer us along as we get it done.
00:46:10
Speaker
And that's going to overwhelm some of my other team members that are among the ass.
00:46:14
Speaker
They wanted the seas.
00:46:16
Speaker
They want, they want a roadmap or they want to just digest it for a minute.
00:46:21
Speaker
Um,
00:46:22
Speaker
And I will sometimes I've learned to exist in silence and give other people time to breathe before responding.
00:46:30
Speaker
It's really funny.
00:46:31
Speaker
I've worked in a team of eyes where there was no silence because we had all something to say.
00:46:37
Speaker
And we had one poor us within the eyes.
00:46:40
Speaker
And the eyes like innovation, right?
00:46:42
Speaker
What's the eye?
00:46:43
Speaker
Yeah.
00:46:44
Speaker
And yeah.
00:46:46
Speaker
Yeah.
00:46:46
Speaker
It's like the, I should probably pull it up because I don't have it memorized, but yeah, it's the innovators, the dreamers, the builders.
00:46:54
Speaker
D is like, they say it's like more dominant.
00:46:57
Speaker
I don't like that word.
00:46:58
Speaker
I think they're just more direct.
00:47:00
Speaker
And yeah.
00:47:05
Speaker
Yeah.
00:47:06
Speaker
And then, and you have steadiness and then you have conscientiousness and then the other D is the dominance, but.
00:47:13
Speaker
I agree with not liking the word.
00:47:15
Speaker
Because I do think, especially as it pertains to women, I don't love it.
00:47:19
Speaker
It's like, dominant.
00:47:22
Speaker
It's got a negative connotation to me, but I'm like, no, it's somebody that can make a decision because I've overthought it for 16 hours.
00:47:28
Speaker
Yeah, I've reframed it in my mind as decisiveness.
00:47:30
Speaker
Yeah.
00:47:31
Speaker
Yes.
00:47:31
Speaker
Make me feel better about it.
00:47:34
Speaker
But yeah, so I also like, I look at DISC as the love language of the professional world.
00:47:42
Speaker
And so I can then within, you know,
00:47:47
Speaker
within minutes I can log in.
00:47:48
Speaker
And I love that sound has the ability that we can just log in and map ourselves against another team member.
00:47:55
Speaker
So that I'm not showing up to the table, expecting somebody to shout for me.
00:47:59
Speaker
I'm there to see, all right, what's going to make Alicia freak out.
00:48:03
Speaker
So I don't do that to her because that's how you don't get high level performing team members.
00:48:10
Speaker
If you're,
00:48:11
Speaker
showing up for them in a way that shuts them down, that is, that's not going to work.
00:48:15
Speaker
So it allows me to understand somebody and then be what they need so that at the end of the day, we can get done what we need to get done.
00:48:26
Speaker
Yeah.
00:48:27
Speaker
I think that I love that.
00:48:28
Speaker
And I think it makes sense, but also I think it helps the team.
00:48:31
Speaker
Like I remember Alicia, Alicia and I were on a team together with the APP leaders and we did the Enneagram at the time, but it was, it was helpful for me to understand the other
00:48:41
Speaker
team members because we would always be on calls and we would get asked a question and Alicia would like never say anything.
00:48:48
Speaker
And then I would like have something to say.
00:48:51
Speaker
And I always felt like I was like stepping on her toes or being too aggressive until we took the test.
00:48:58
Speaker
And I was like, oh, that's who she is.
00:49:00
Speaker
So like, it's okay that I go first because I have something to say.
00:49:03
Speaker
And then it gives her time to think.
00:49:05
Speaker
So I think that's very helpful too, in terms of just workflow among your team.
00:49:08
Speaker
It's funny, April, as I told Stephanie that story, and I said, our previous boss would say, you're not even paying attention.
00:49:18
Speaker
It's like, you say nothing, you don't contribute.
00:49:20
Speaker
And it wasn't that harsh, but it was like, you don't seem engaged.
00:49:23
Speaker
Like, do you even like what you're doing?
00:49:24
Speaker
And I'm like, I'm thinking in my stare off, it was like, I don't want to speak because I need more information right now.
00:49:31
Speaker
But it was the first time I think when we did that Enneagram as a team that I was like,
00:49:34
Speaker
I felt seen for one moment.
00:49:36
Speaker
Like, okay, see, no, I am here.
00:49:38
Speaker
I just don't, I can't make it.
00:49:40
Speaker
I can make a decision, but then I have anxiety around the decision I made because I made it too fast because I didn't feel like I had all the information.
00:49:47
Speaker
So, um, yeah.
00:49:49
Speaker
Yeah.
00:49:50
Speaker
That's funny.
00:49:50
Speaker
That's funny.
00:49:51
Speaker
You brought that up.
00:49:52
Speaker
That's a blast from the past.
00:49:53
Speaker
I remember it.
00:49:53
Speaker
I mean, it definitely helped us, I think, as a team.
00:49:56
Speaker
So, well, Stephanie, this is a great conversation.
00:49:59
Speaker
So let's wrap it up with one more question.
00:50:02
Speaker
And I'll say, I'll ask you, what's something like thinking back as your, you know, your journey as a leader, what's something about leadership that nobody warns you about?
00:50:13
Speaker
That you're going to cry at nighttime?
00:50:17
Speaker
Sorry.
00:50:19
Speaker
Too soon.
00:50:20
Speaker
I mean, well, I mean, leaders cry, right?
00:50:23
Speaker
Gosh, man.
00:50:24
Speaker
Like, and people are so, I don't know.
00:50:28
Speaker
It's, that is a, that is a reality.
00:50:33
Speaker
I think we, we look to leaders of the people that have it all under control.
00:50:40
Speaker
And there's those moments where I look around, I'm like, who's the adult in your room?
00:50:43
Speaker
Oh, it's me.
00:50:44
Speaker
I need an adult or your adult.
00:50:46
Speaker
And they don't, no one's going to, like, Judy Blume's not going to teach you that.
00:50:52
Speaker
Like, courses aren't going to teach you that.
00:50:54
Speaker
Like, nothing that I've read ever really prepared, ever prepared me for, like, that it's, it's,
00:51:04
Speaker
There's that control piece of like, they've got it together.
00:51:06
Speaker
They're the person that we're going to look to for them to have it under control, but it's really not about control.
00:51:12
Speaker
It's just about carrying the responsibility.
00:51:15
Speaker
And sometimes that means making like the right decision, even if it's unpopular.
00:51:20
Speaker
And doing it in a soft way.
00:51:23
Speaker
Like, hey guys, I know we're not going to like this, but we have no choice.
00:51:26
Speaker
And I'll get a win for us another time, but we've got to lean and go this direction.
00:51:33
Speaker
And sharing that, like, guys, I tried.
00:51:39
Speaker
I'm now carrying a responsibility for my team to get it right the next time.
00:51:45
Speaker
Or be able to do right by the next time if I have to do an unpopular decision.
00:51:50
Speaker
And it's sometimes not always about being liked.
00:51:54
Speaker
And it's about being trusted.
00:51:57
Speaker
I mean, I think that's the biggest part is like, I go into it knowing I'm not going to have a lot of friends in this, but I am going to work really hard to have their trust.
00:52:06
Speaker
Yeah.
00:52:08
Speaker
And so you have to build that muscle through time.
00:52:10
Speaker
And that's not anything that could be taught.
00:52:14
Speaker
Like there's, I always say there's a difference between managers and leaders.
00:52:17
Speaker
A manager, you can learn to manage.
00:52:19
Speaker
You can learn to like task manage.
00:52:20
Speaker
You can learn to like get through the thing.
00:52:23
Speaker
Leaders rise to the occasion.
00:52:25
Speaker
You're not just born with it.
00:52:27
Speaker
Like sometimes there are naturally born leaders.
00:52:29
Speaker
They just have it.
00:52:30
Speaker
But I think every single one of us can rise to the occasion to be a leader.
00:52:35
Speaker
by being transparent, open, honest, comfortable, being uncomfortable, and just leaning into all the good, the bad, the ugly, and hearing from all that noise and working together to build a path.
00:52:54
Speaker
That's where leadership lives.
00:52:56
Speaker
It's not about just cracking a whip and
00:52:59
Speaker
And making all the choices or making all the decisions.
00:53:03
Speaker
It really is just this like little secret sauce, a little special place within a group of people.
00:53:12
Speaker
And grabbing every hand, Sarah, let's go.
00:53:16
Speaker
It's like an art, you know, it's an art form.
00:53:20
Speaker
I would agree.
00:53:21
Speaker
I, you know, this is, I'd like to look at the clock and I was like, holy moly.
00:53:26
Speaker
We did talk about weather.
00:53:28
Speaker
I was like, well, we do.
00:53:30
Speaker
We always talk about weather long, but I was like, we've got a jillion more questions we want to ask.
00:53:34
Speaker
But I think this actually is probably a good, we'll call this, we won't call it part one, but it won't be the last time that you show up on the podcast because there's so much more that I want to ask.
00:53:42
Speaker
And I know so much more April wants to ask, but
00:53:44
Speaker
in the interest of time well let's let's drop it here um for anybody that is listening that has further questions obviously you know where to find us you can reach out to us on our email at on call podcast at sound physicians.com you can also follow us on instagram and linkedin where we are set up at on call with april and alicia and anywhere that you find your podcast you can find us and please find us follow us follow the show we'd love to hear from you love to hear your thoughts about other shows
00:54:09
Speaker
If you have questions for Stephanie, feedback for Stephanie, I'm sure she'd love to hear that too.
00:54:13
Speaker
We'll be happy to share that with her.
00:54:14
Speaker
So Stephanie, again, thank you for joining the show.
00:54:18
Speaker
This was really, really great.
00:54:20
Speaker
And thank you for having me.
00:54:22
Speaker
Yeah.
00:54:22
Speaker
Thank you so much, Stephanie.
00:54:23
Speaker
It was great to talk with you and to our listeners until next time you guys stay well and we'll stay on call.
00:54:28
Speaker
Bye everyone.
00:54:29
Speaker
Have a great week.
00:54:30
Speaker
Bye.