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In this thought-provoking solo episode of PRIME SPACE, host Elias Scultori, MCC, explores how the human brain processes information, and why our natural tendency to label and categorize the world can quietly interfere with powerful coaching.

Scientists estimate that the brain processes around 11 million bits of information per second, yet we can consciously hold only 40–50 bits at a time. To cope with this overload, the brain relies on shortcuts: labels, assumptions, and categories.

But what happens when those shortcuts shape how we listen to our clients?

Through a playful reference to the Netflix show Is It Cake?, Elias invites coaches to question the certainty of what seems obvious. Just like a hyper-realistic cake disguised as an everyday object, the stories and labels we attach to situations—and people—can easily fool us.

This episode explores a central tension in coaching: the balance between knowledge and curiosity. While training, frameworks, and experience are essential, the real power of coaching lies in the willingness to question what appears clear and remain open to what has not yet been seen.

What assumptions are shaping how we hear our clients?
What labels are quietly narrowing our perception?
And how can coaches cultivate the humility and courage required to move beyond them?

For professional coaches who want to deepen their presence, expand their listening, and challenge their own certainty, this episode is an invitation to look again.

Because sometimes the question isn’t what is happening.
It’s what are we missing?

Memorable Quotes

“Labels help us navigate the world—but they can also quietly limit what we are able to see.”
"Knowledge is cheap these days. If I am too attached to my own knowing, I cannot fully support my client’s exploration.”
“Sometimes the most powerful coaching question is simply: What else might be here?”

Chapters

00:13 — 11 Million Bits vs. 40 Bits
How the brain filters overwhelming information and why we rely on labels.

02:42 — “Is It Cake?” and the Illusion of Certainty
A playful example of how easily perception can be fooled.

04:17 — What This Means for Coaching
How assumptions and labels influence the coaching relationship.

05:47 — The Power of Labels
How identity markers and categories instantly shape perception.

09:40 — The True Mindset of Coaching
Why humility, openness, and courage matter more than technique.

Subscribe to PRIME SPACE for more advanced conversations on the craft and mindset of professional coaching.

Transcript

Welcome to Prime Space Podcast

00:00:02
Speaker
Welcome to Prime Space, a Prime Coaching Academy podcast with your host, Elias Scultori

Understanding Brain's Information Processing

00:00:13
Speaker
Coaches, did you know that our brain can process 11 billion bits of information at any given second?
00:00:27
Speaker
That's a lot of information, right? 11 million bits of information. But what is interesting is that scientists say that even though there is a lot swimming in our brain cells, consciously we can only handle 40 to 50 bits That's amazing to me. like Out of 11 million bits of information, we can only be conscious at any given moment of 40 to 50 bits.

Perception and Compartmentalization

00:01:02
Speaker
It's a huge difference. Scientists say this is an evolutionary function our brains developed to navigate this world.
00:01:15
Speaker
There is a lot of information coming our way and we would be overwhelmed if we were fully conscious of everything that is happening.
00:01:28
Speaker
So they say the brain naturally compartmentalizes information to make it manageable. So you see babies doing this all the time.
00:01:40
Speaker
Let's say they they see a teddy bear for the first time, and you can see their curiosity. The brain analyzes it. They touch it. They they see it. They notice the shape, the texture. They learn how it works. They understand the function.
00:01:58
Speaker
And then we put a label on it, teddy bear. Next time i see something similar, i don't have to process it all over again.
00:02:10
Speaker
i already have a clear idea of what that is and its value to me. And I can interact with it appropriately based on that previous experience.
00:02:25
Speaker
It makes life easier. I see a tree, I immediately know what that is about. I see a chair... and I already know its function.
00:02:36
Speaker
I see a spoon and I know what that is for.

Challenging Perceptions: 'Is It Cake?' Example

00:02:42
Speaker
However, Have you ever seen that TV show, Is It Cake?
00:02:49
Speaker
it's It's that... that's my brainless TV moment. I think it's on Netflix. This is a reality TV show that brings together these amazing bakers with incredible technique to create cakes that actually look like other objects.
00:03:09
Speaker
and the judges have to figure out if it is a real object or a cake and it's not easy at first you see that object and you you your brain says okay this is this is a phone this is a book this is a jar this is a lamp and trust me it's super realistic it's very hard to distinguish until The host goes and puts a knife through it.
00:03:43
Speaker
And voila! It's cake. My brain said it was an object, but in reality it is something else.
00:03:56
Speaker
This is just a silly example to show that many times, in fact a lot of times, We don't realize we are making a lot of assumptions about the things, the stories, the situations, and the people that show up in front of us.

Importance of Challenging Assumptions in Coaching

00:04:17
Speaker
And Elias, what is the relevance of this around coaching? I thought this was a coaching podcast. Well, everything.
00:04:29
Speaker
What are the boxes? our clients are putting themselves in?
00:04:36
Speaker
What assumptions are they making about themselves and their situation? Where do these assumptions come from? What is different now? Where are they not considering? What questions can I ask that will cut through the perceptions and reveal something else?
00:04:59
Speaker
And what about me? What am I assuming? What blind spots are preventing me from noticing more?
00:05:12
Speaker
How are labels influencing how I show up for my client?
00:05:20
Speaker
Woman, man, white, black, educated. Beginner, successful, struggling, leader, assistant, PhD, CEO, professor, student, American, Italian, Russian, Latino, straight, gay, non-binary, young, old, slim, fat, MCC, c ACC.
00:05:47
Speaker
I bet that every word I just said formed a picture, a sense, an intention inside of you. Are they correct? Most importantly, are they complete?
00:06:02
Speaker
How much am I blindingly relying on the immediacy of the shell around these words? What may I be missing?
00:06:16
Speaker
At any given moment, a lot is happening that we are not aware of. There is a lot available that my labels may be preventing me to see.
00:06:31
Speaker
There are a tremendous number of possibilities I may not be considering because I may be trusting these labels a bit too much.

Exploring New Possibilities Beyond Labels

00:06:43
Speaker
What else am I not noticing? What else are my clients not noticing? That is the power of coaching. As a client, i am hiring this professionally trained individual, not because of their knowledge.
00:07:01
Speaker
You know, knowledge is cheap these days. I'm hiring a coach to support me in noticing what I am not seeing on my own and in exploring what else we both are not seeing.
00:07:18
Speaker
If I, as a coach, am too attached to my own knowing, to my own labels, I won't be able to help as much. I do have blind spots. I do have assumptions.
00:07:32
Speaker
How attached am I to my own beliefs?
00:07:38
Speaker
How much do I rely solely on what I know? How much has my knowledge become a crutch?
00:07:47
Speaker
How is all of this preventing me from listening? How is all of this actually interfering with my clients' explorations?
00:07:59
Speaker
Do I have the courage to challenge my own perceptions? Is it cake?

Awareness and Curiosity in Coaching

00:08:09
Speaker
While labels are a sophisticated way our brains created to maneuver through life, they can be deceptive. Labels can be limiting.
00:08:22
Speaker
They can protect us, but they can also limit the way we see ourselves and each other. The secret is to be aware of them and to remain curious.
00:08:38
Speaker
The client says, I'm overwhelmed. What does that mean? My definition of overwhelmed can be completely different than my client's.
00:08:50
Speaker
I'm stuck. Is their perception of being stuck the same as mine? i feel free. What is that really? There, in those moments when I dare to go beyond the surface, I am inviting my client to see layers they haven't considered before.

Mindset and Openness in Coaching Training

00:09:14
Speaker
This is the core of coach training, actually. We have lots of skills to learn and to perfect, but the mindset, the openness, the curiosity, the courage, the humility are the secret ingredients a coach brings to make that moment special.
00:09:39
Speaker
How are you practicing this mindset? How supple and open is your heart? What are the things you are too attached to? What else is there for you to see?

Closing and Engagement Invitation

00:10:04
Speaker
Thank you for listening and thank you for sharing this episode with others. Come to a prime hour and join us in our conversation. We would love to have you join us and subscribe. If you have not subscribed, click on the like, click on the five stars.
00:10:24
Speaker
Enjoy week and I'll see you next time.