The Stress and Relief of Disney Vacations
00:00:00
Speaker
just fascinating. I think people that if you're considering Disney either just to go by yourself or with couples, like I've been there and I'm shocked that not everyone has kids, right? Yeah. It's like so much information on Disney and you never know who to trust. And there's and something negative about everything.
00:00:16
Speaker
Like yeah it's just a horrible comment after horrible comment. And I didn't know what to do. It's nerve wracking. This is real money. Like Disney is not inexpensive. No, it's not. And the amount of stress and angst as you're walking around. And I remembered feeling so relieved the second time because we had someone actually clicking the buttons. And all they did was, I think, now that you've heard explained it, they were just, as we were at one, they were booking the next. And they knew which rides to go first, which rides might be slow in the afternoon. Exactly. And you just said you check these line times every day. Every day. How many times have you probably been to the park in your life? I mean, i in my life or this year?
00:00:54
Speaker
um There's a way to do Disney right that you want to go back. It's the Disney blues is real. But if you have to do it right to want that. Correct. um So it's it's ah every family. It's about finding what their perfect vacation looks like for them.
00:01:10
Speaker
And that's what we do.
Meet Danielle Treadwell: Passionate Disney Planner
00:01:20
Speaker
Hello everybody, this is Matt Rime with All Roads Lead to Real Estate and I have and what I like to call an adjacent guest to real estate and it's someone that, um whose husband is in your real estate, so someone that I know.
00:01:33
Speaker
and And so today's guest is someone that I met because I personally, you know, with my wife, we're looking for a fabulous vacation and of course we have three young kids, we wanted to go back to Disney.
00:01:44
Speaker
a place that I never unfortunately had the opportunity to go as a child. It was crazy out of our budget, tot know what to do, whatever. So now as an adult, um it was a goal that if we had kids, we'd get an opportunity to go to Disney.
00:01:57
Speaker
And so I was fortunate enough to meet you on the on the interwebs and learned our connection. I think we might even be distant cousins. Somehow. We're cousins with the same cousins somehow. Cousins of cousins. So welcome to Maryland, people. So this is Danielle Treadwell.
00:02:12
Speaker
Treadwell. Treadwell. Sorry. um And basically what you do for folks is to help them, guide them through the Disney experience, correct?
00:02:23
Speaker
Yes. And so it's a unique thing. And for those of you that have been to Disney, you know, you might need some help. It's ever changing. It's ever changing. And so you're the reason I wanted to invite you because I haven't had someone that's been in your industry yet on here on the podcast is that you are a wealth of knowledge. You're like crazy passionate about what you do and your story that you share with me of why you love Disney in the first place and how what it speaks to you personally and Now you have kids of your own and you get to do it, you know, as an adult. And it's just fascinating. I think people that if you're considering Disney, either just to go by yourself or with couples, like I've been there and I'm shocked that not everyone has kids. Right. Yeah. Oh, I'm a Disney adult.
00:03:04
Speaker
I go probably more times in a year with just myself or friends than with my kids, but they're not deprived. Yes. They're doing just fine. Yeah. So it's, it's, I think this could be for everyone. And there's so many little hidden gems. The first time I went, I had no help whatsoever. And I just went with my oldest son. He just turned five. i was like, I'm going.
00:03:24
Speaker
And i just took him. We snuck away and um i did it the like we had a great time, but boy, I just knew i needed to do it differently because I i will look to other people that seem to know what they were doing. And I feel like they had such a great experience. And I did my research when I got home, which is the opposite.
00:03:40
Speaker
Yeah. of what I should have done. Right. And so basically, yeah you know, I want to get a little bit of your credentials. So you've, you've been doing this at least professionally for four years now, right? Yes.
00:03:52
Speaker
And so you've helped, how many guests do you think at this point? Oh, gosh.
Platinum Mouse and the Role of Travel Agents
00:03:56
Speaker
ah Hundreds. I mean, hundreds of. Yeah. ah Officially and unofficially.
00:04:02
Speaker
Yeah. Yeah. a lot A lot. And so and you're with ah an organization um and it's Platinum Mouse. Is that right? Yes. And so tell me a little bit about Platinum Mouse. So Platinum Mouse, um we're based out of Texas, but there's agents all over the states. There's about 20 of us.
00:04:17
Speaker
And ah the agency itself is an allergy focused agency. And that's how the owner Lizzie got started. um She has a daughter that is um has anaphylactic allergy to dairy and a couple other things. So she went to Walt Disney World the first time and really found that there was nowhere else in the world that accommodated a child with allergies and they take it so seriously. And she just became so passionate about it and found that there's parents like her that need that help.
00:04:47
Speaker
um So that's how she fell into being a travel agent. And then she opened her own. um And so there's a lot of us agents that work in that realm. My daughter also has an anaphylactic allergy as well. So, and my nephew. So there's nowhere else in the world that,
00:05:04
Speaker
this chef comes out and works directly with the child and if that child wants an ice cream sundae because the one next to them has an ice cream sundae, Disney will make it happen. Oh, really? that child will know no ah different. So that's how she fell into it. That's how i actually found the agency because my, again, my nephew followed her, my my sister-in-law followed her and she recommended that agency to me and then I reached out and then.
00:05:26
Speaker
Wow. Yeah. Well, the website's gorgeous and you could tell it was a large organization that kind of knew what they were doing. So congrats to her that that she was able to yeah to build it out as successfully as she has. But, you know, it's just, it's so nice to have a resource. and And we were commenting right before we went on air, just in terms of travel agents in general.
00:05:46
Speaker
It's just one of those industries that a lot of people I don't think even think about anymore because it we have access to book these hotels and to book our tickets. We can do all this ourselves. Yeah. Exactly. And a lot of people, the first question there was like, well, how do you get paid and why would I pay it for a travel agent? when I can click the buttons too. I can do my own research. And I think that's the biggest misunderstanding specific to Disney. And that's where I'm exclusive to is Disney destinations and Universal.
00:06:11
Speaker
um But you're paying for a travel agent whether you use one or not. I mean, in your industry, it's like a buyer's agent. The seller's going to pay you whether you're represented or not, pay the or budget to pay a buyer's agent. So why not use one?
00:06:24
Speaker
um Same thing. Disney's going to budget in their packages to pay a travel agent should you use one or not. So why not? It's there for you to to utilize. And Every travel agent is different. I mean, the way I do it, I pretty much hold your hand the whole way through. The only thing I can't logistically do is book your flights or your a rental car, but I'm happy to advise you on that. But we will book transfers and ah lightning lanes and advanced dining. And the whole way through, we hold each other's hand. Right.
00:06:50
Speaker
Well, that's something I want to repeat. I don't want people to, because that's so important. And it once I figured that out and that takes some digging, it I don't think that's super obvious for most of us that are actively looking to make plan a trip. This is something i you know, I've hired you. That's how I met you. Right. So I did my research and and found you that way.
00:07:09
Speaker
I didn't have to pay a separate fee. It's built in. And if I elected to do it on my own with no help at all and just try to figure it out, I wouldn't have had a discount. It's not like they said, here's 20% off. No.
00:07:22
Speaker
it's It's not the way it works. No. It's the same dollars. Right. Same package. It's the same package. Right. Yep. And so I just think that's very important for everyone to understand. And so and just going through the experience, I've done it on my own and I had no idea. I'm i'm down the rabbit hole of YouTube and Google, video you know, Google and then the YouTube videos are just there's too many. It's like so much information on Disney.
00:07:45
Speaker
And you never know who to trust. And there's and something negative about everything. Like, yeah it's just a horrible comment after horrible comment. And I didn't know what to do. It's nerve wracking. This is real money. Like, Disney is not inexpensive.
00:07:58
Speaker
No, it's not. It's definitely, it's not, it's a lot of money and you want it to go towards something special and you want to have your research done. Right. So, well, so that, that hopefully is enough reason for people to at least check out um your information. and we're going to put this um as well in all the tags and and in the description so you can find Danielle and her service. And so essentially, how does it start? So let's,
00:08:22
Speaker
Well, actually, before I get there, let's first go why you're doing this, because when I learned that, it all made sense, because I don't think, even though I appreciate Disney, yeah I'm not the guy. like I love selling. i i I don't think I'd be the person that people would call to ask about Disney.
00:08:35
Speaker
So help me understand your connection to that Disney as a brand and kind of what it means to you. Yeah, so um I was i grew up in a family that loved Disney. So my dad and my mom took me by myself.
00:08:47
Speaker
I'm a family of one of four. So they took me on my first special Danielle trip when I was three. um And then they took us every year. And then as I got a little bit older every other year,
00:08:57
Speaker
And then when I turned 18, dad stopped paying, so Danielle stopped going. And then I had my own child and I was like, I'm itching to go. I have
Danielle's Journey and Planning Philosophy
00:09:06
Speaker
to go. And as soon as I took him and I saw what my parents experienced, it was over. It was Pandora's box. I had to get back there.
00:09:13
Speaker
And then, um you know, i my prior world was a financial analyst and then the pandemic happened and i wanted passion over what I'm umm very good at this, but I'm passionate about this. But I was very good at a finding journey financial analyst, but I wasn't.
00:09:29
Speaker
passionate about it. um So I just wanted that shift and this has brought me so much joy, my family so much joy. We've created so many memories. I've met so many people and I'm a part of their vacations. Honestly, other than just being there physically, I feel like it's our vacation.
00:09:45
Speaker
Yeah, and and you said that because you're obviously married to someone that does my job, right? So that you get to hear some of the just there' there's troubles, right? There's a lot of anxiety and there's back and forth about inspections. and Oh, yes. There can be – it's a whole different world of anxiety and and pressure sometimes in that those conversations that in yours are typically planning the best part of their whole year. I am blessed that my client interactions are always the best.
00:10:12
Speaker
If they had a bad day, I don't know about it because this is what they look forward to is to talk to me about their vacations because that's what they need. Right. Yeah. And you, ah I can just tell you, having had those conversations with you prior to today, it's such a relief when you actually have a an answer and ah an opinion ah to all these questions.
00:10:31
Speaker
As a consumer, that is so important. I didn't have to Google i did once. Like I'm so confident after you spoke to me. we did not even verify. So Lord knows we're going to go later this year. So we'll, yeah maybe I'll revisit this conversation, but we felt so comfortable with what you shared because you, you just know what you kind of interview us.
00:10:50
Speaker
You figure out the ages of the children, figure out who, you know, what, what are you specifically looking for? What type of vacation you want? I mean, you can have a Disney ah adult vacation. You could have a girl's trip. You could have a family trip. You could have a family trip with older children so it's really what you need it's very unique to your family right and so how far in advance should people start thinking about a trip can you do a disney trip next week is it possible i was gonna say i don't think there's a right answer i think there where there's a will there's a way honestly i've had people say i want to go in two weeks and
Flexibility and Timing in Disney Planning
00:11:22
Speaker
And once you're there, you won't realize that we just planned it in two weeks. So it really comes down to a lot of people like to advance plans. They want to know it's there and they want to budget and we can set up a cadence of progress payments. And that's just how they want to do it. And some people are like are spontaneous and they want to do it. But again, once you're there, you won't realize whether we planned it for a year plus or two weeks. Well, let's explain that. So what does that mean? What do you help people to do specifically?
00:11:46
Speaker
So the way it starts, somehow we get connected um and then they fill out a form and give me some general information. And then ah we talk on the phone about a 15 or 30 minute call and we just get to know each other. And again, I'll go over those questions. What are you looking for? Have you been to Disney?
00:12:02
Speaker
What resorts are you interested in? do Or is this a blank slate and you don't? And we're starting from fresh. um And then I, based on what they tell me, if it's from fresh, I give some recommendations. And then I provide a quote and the quote is covers all different budgets. So they have options. And then within. What's a typical price range that you see? What's the most budget way you can possibly do Disney versus maybe the more extreme i have unlimited budget?
00:12:28
Speaker
So that I will answer that I would say the average low side budget for my clients specifically are probably around $2,500, but it's such a convoluted process. Is that like two nights or is that a week? So that's the thing. That's where it's like, well, did they have a three-day ticket or a four-day ticket? Did they have a five-day ticket? They could have the same length of same night stay, but a different ticket package. So it's just a different vacation. So, and it costs very different. So I would say on average,
00:12:54
Speaker
Budget friendly is $2,500 and that's like a six night stay depending on the time of year again. so yeah if you're talking May and September, it's much more budget friendly than the week of Christmas. So there's so many variables in the process.
00:13:07
Speaker
and And that's why I tell people in the quote process, if you see this quote and it just doesn't fit your budget, don't say, oh no we can't do this. Because it could just be, let's look at dates. Let's not go over a federal holiday weekend because that they know people want to go because schools are out.
00:13:23
Speaker
um that kind of stuff. We can just be flexible and look at it from ah high level and just be like, it doesn't have to be one size fits all because it's not. Right. And, and so, okay, so you're going to go through all of that. And so what did typically, typically people ask first, is it, where do I stay? Is that, that what, how do people,
00:13:41
Speaker
Yeah, so they definitely say, where do I stay? They'll say, I want i just want to stay somewhere close to the Skyliner. So they want good transportation or on the monorail. They don't want to do buses everywhere. So that's normally, but if I know no buses to all the parks, which you're not going to eliminate buses for all four. You're only going eliminate eliminated it for two.
00:13:58
Speaker
um But I'd be like, okay, then let's look at some value resorts, Art of Animation, Pop Century on the Skyliner. We can look at Caribbean Beach on the Skyliner, which is a moderate, moderate pricing. And then we can look at the deluxe resorts. Some we can look at on the rib Riviera is actually where you're staying.
00:14:13
Speaker
Which one's that? and Where you're staying, the Disney's Riviera. Oh, yes. Shouldn't you know? No, I don't remember. and In and out. Okay. I was on another call in like five seconds. recommended it. You'll love it. I just got back from there. Yes. um So um and then or we can say they can say they want walking distance to Magic Kingdom. We can look at Grand Floridian, the contemporary, or we can look at Polynesian, which is a walk, but but it's a long walk. You can take a boat or monorail, too.
00:14:37
Speaker
So anyways, I just get a little bit of a background of what they want. And then it comes down to they want to know, well, how long should I stay? And I always say, if you have the time to go please don't cram all four parks.
00:14:52
Speaker
Boom, boom, boom. And go home because you were I promise you that saying you're going to need a vacation from your vacation is so true. Budget a rest day two makes me really happy. and because i um I just know that you're going to do it right. And I also say.
00:15:05
Speaker
include park hopper look at it as a travel insurance for the right to change your mind for a child to have a breakdown right before fireworks and you have another chance to go back don't put all your ducks in the same So a park hopper simply gives me the freedom. If I chose one park today, i can go revisit any park the next day. Is that that what you mean? Or is it the same day? Same day.
00:15:27
Speaker
So say you, if you had a base ticket and you went to magic kingdom today, and then there was just some freak rain storm and the fireworks got canceled, but you only have three more days and you want to see the other parks. You just wouldn't go back to magic kingdom. But if you have park hopper, you could say, okay,
00:15:41
Speaker
We're going to Animal Kingdom on Thursday. We'll stay there till three and then we can hop into Magic Kingdom got and catch those fireworks again. Like don't force yourself to do anything. That is so smart. And just you rattled off. I know you're not even properly aware because you have these conversations every day. You can rattle off every single you know place to stay, like just in every benefit. and they yeah consider so that to me is incredible as someone who tried to do some research. And as you could tell, i was I was over-researched by the time I spoke to you.
00:16:09
Speaker
That's why it all went out. like c sin I just forgot it all yeah because it was such a relief. that's why you don't know what you're saying because you know i'm I'm going to get you there. And it's funny. I see parallels. Once again, it's kind of like what this podcast has shown me. i have parallels to someone that I think is passionate and knowledgeable about what it is that they do. That's why I respect anyone in whatever career that you're in. As long as you check those boxes. Right. Because it's the way I feel about my day job. And so when I'm in real estate, I try if someone then trusts me enough to say, well, you really know your stuff and like,
00:16:40
Speaker
they kind of check out. like they see I see the pressure come off their shoulders sometimes. yeah and it just yeah I trust you at this point. You've earned the trust. You seem like you know what you're doing. I put it in you. yeah and I think that's one of the reasons I i would like to say I'm successful. and That's i why I think you are going to continue to be so successful. is That's something that I think everyone appreciates in general. Yeah.
00:17:03
Speaker
And um so i just want to give you that compliment. I was very impressed. Thank you so much. And so, okay, so you're going to help them identify where to stay based on budget, location. Yep. Work with their package. Do they want Park Hopper? Do they want Memory Maker? All the options, right?
00:17:17
Speaker
dining plans, we could talked we talked about all that. um And then we book your trip. And really the next big thing to do, and and again, it depends if we're planning in two weeks or is yeah flights. But if it's a year from now, flights likely won't even be an option. So really there could be some time that We there's nothing to do, but I personally have the policy on whenever you just want to talk Disney or you just have a question, you and your wife are laying in bed and you want to think, just text me. Don't like save them. like Like I talk Disney all day long. It's it's not work for me because I love it.
00:17:49
Speaker
um So I just we just whenever you want to talk, we talk. um And then again, once flights are done, we can book transfers between the resort and the airport and any stroller rentals, scooter rentals and dinner reservations.
00:18:02
Speaker
So that comes after that. So at 90 days in advance, we catch up and we say, you know, advanced dining, enchanting extras, which is like Bippity Boppity Boutique and um things like firework, dessert parties and stuff like that. We'll get there with you. yeah um So then we schedule a call and I book those on behalf of my clients um at 60 days in advance.
00:18:21
Speaker
And then once we do that, then final payments at 30 days. And then we schedule another call to go over all things you should know about Walt Disney World, explain lightning lanes. Oh, I'm going to get there. oh yeah. Because that threw me for loops.
00:18:35
Speaker
Yeah. So and then I book lightning lanes seven days in advance for my clients. And that's where they a lot of them who haven't been hit the I believe button, like book what you think is best because there is a strategy and then they go on their vacations.
00:18:47
Speaker
Well, I, so after that first initial Disney trip that I took with my five-year-old, I, we enjoyed it. It was such an interesting experience. I got to be a kid again because I didn't get to do it. So I kind of lived through him a little bit.
00:18:59
Speaker
But one thing I did not enjoy as a parent was, was standing in those lines and it saps all the fun and enjoyment is to watch this little kid who was so excited.
00:19:10
Speaker
ah we Some of the rides were an hour and 20 minutes. oh for sure. Still, yeah. You have to go to the bathroom but with this kid before I even get to the front of the line. And I'm like, if we leave this line now, I'm going to lose it. like yeah You're just to have to go in your pants. I don't know what to tell you. There are some attractions. Disney has gotten smarter to put a queue, a bathroom in the middle of the queue, yeah but not many.
00:19:31
Speaker
um It's tough. I'm like, this is meant for children. like yeah so that and So after that experience, I said, I don't know what this magic fast pass. i didn't So I asked around and I eventually found someone that that understood and knew what the concierge program was. And I looked at what Disney approved concierge is. And so for those that don't know, do you want to help explain what it if truly like the actual Disney concierge
Navigating Disney's VIP Services and Strategies
00:19:55
Speaker
Well, what I'm affiliated with is the VIP tours and that's what we offer specifically. So it's a seven hour to a 10 hour tour. um it is it's an expensive tour. So if you can get up to 10 people included and everyone chips in on it, it is worth it You'll get a specialized dedicated cast member that is assigned to you and they will cart you around to all the parks.
00:20:18
Speaker
And you tell them what attractions you want to get get on. And they basically take you to the front of the lightning lanes on all of them. um A few that you do have to wait in the normal wait time of a lightning lane. But it's basically they cart all around. um There are some soft drinks and foods included. But it is a VIP experience. And then at the very end of the night, if you schedule one for the afternoon, they drop you off at the roped area of Magic Kingdom for a firework view.
00:20:42
Speaker
That's pretty incredible. so So the next time we went, we went only went that one other time, and I did a version of that. I didn't know you then, but we did a version of that. And so it wasn't the Disney.
00:20:54
Speaker
So to my that's why I wanted to get clarity here. There's a Disney, like Disney themselves has a program, and then we did one- that wasn't Disney approved. It was like a third party. I didn't know the difference. i'm like I was learning that piece. yeah I kind of, so what i mine was a lot less expensive, about half as expensive as the Disney approved VIP pass.
00:21:16
Speaker
But I think, and correct me if I'm wrong, that's a kind of the gap that you're doing, for example, for us is that it's not, we're not, I didn't sign up for the VIP trip for this next trip. but Right.
00:21:27
Speaker
but you're doing some of those same aspects correct so did you have someone physically with you when you did it did we had someone with us the second time and it was a half day a four hour is what we did okay we didn't have any other family it was just us okay and at the time it was four of us yeah and that was it and we had ah ah gentleman but all he did was control our lightning passes And they just did the phone part for you. He did just the phone, but he was there. We had a stroller. Because person didn't have any special power with Disney. None.
00:21:56
Speaker
So basically. None. they and they They were totally not affiliated with them, I found out. Yeah. And this is just my, ah I don't know if Disney unofficially, I think that they're not not not doing it anymore. They, yes, it was like one of those things that, and anyone who's listening to that has, it might've done this before. You do it because it's about half the cost. Right. But they also don't pay anything to Disney for this. Right. And so that's why it's so affordable. Right. But it was still, it was close to like 1800 the four hours. Yeah.
00:22:28
Speaker
And but is it about double that now? So actually, it's funny you say that there is something in its place that is similar. Now it's called Premier Access. So now you can actually pay for a lightning lane service without having a physical body to navigate you through the park. But you can actually pay for a Premier Access and it gives you lightning lane one time use for each attraction in that park.
00:22:49
Speaker
It's only per park. So and what's that called? Premier Access. so And it ranges in price and it obviously changes based on time of year and holidays and everything like that. But you're probably looking at around like $249 on the low end, like Animal Kingdom low side of things to like high fours per person for the day.
00:23:07
Speaker
And that's per park. So, but if you just did Magic Kingdom, you could be looking at around $1,600 for a family of four, which is kind of what you were just describing without a physical body there. But it was awesome. If you have children, he had the strollers and then he had a soft pretzel. Yeah. Oh, my wife had a crush on him. The guy was handsome. He was an engineering student. Where do I sign up? Yeah. Oh, she took pictures of the guy. I'm like, calm down, Rebecca. Yeah. So, yeah, that was her favorite part of the trip. Yeah.
00:23:35
Speaker
Yeah. So, unless you get, his name was Juan. So, she loved Juan. Oh, he was very good. He sounds great. He was fabulous. He rode one of the rides with us. And I was like, can I sit next to you? I'm like, calm down. Yeah. um Yeah, but there's one. But the point is, so the their blend here is is these lightning passes. And so you're now telling me because there's there's multiple and they change. they put Disney, I hate you for this.
00:23:58
Speaker
So if you think yeah if you went three years ago, you know nothing about maybe what they're doing now. Is that right? Yeah, it's not the same. Yeah, it's not the same. So yeah, we're recording this in Q1 of 2025. So if you're listening to this in a year or two, guess what?
00:24:13
Speaker
It might be different. Yeah. so help explain, because this to me, when I was doing my research, I was like, please, someone explain this piece to me. So explain what people's options are. sure Because they need to consider this.
00:24:26
Speaker
You have to consider. I'd rather stay at a less expensive hotel. I'm so glad you're about to say that. So i actually tell people, please, please, please, when you're selecting on the quote, save a budget for lightning lanes, you will be happier to stay. you First of all, there's none of the resorts that I have ever quote, willingly quote, and that i would not be happy to stay there myself.
00:24:44
Speaker
So please choose the one that affords you a budget to use while there. to include lightning lanes. So your options are standby, whatever the rides say. You can always look in the My Disney Experience app right now and see what the current standby is to make your decision. And that is neat. If you haven't gone, it tells you it's a 15 minute wait or 80 minute wait and it updates in real time. It's dynamic. It's live. I look at it every day, all day.
00:25:09
Speaker
yes And then I look at my clients. I'm like, what are you doing? yeah then You clicked the wrong thing. No, don't. No. Don't go there. um so i um So you can do standby line. And then what there is what's called multi-pass now. And you can book up to three attractions. for You have to select which park you're purchasing it for. You can only choose one in a day, which multi-pass. And then you have to group one and group two of multi-pass. So Group one are your more popular rides like Tiana's Bayou, Space Mountain, Big Thunder, which is currently um closed right now. um So you can Jungle Cruise, Peter Pan. So you group pick one of those and then two from group two.
00:25:43
Speaker
Or if none of the group ones are of interest to you can opt to choose three from group two. and then so that's your advanced booking so anybody that's staying at a walt disney world resort gets a seven day advance booking window if you are not staying at a walt disney world resort it three day advanced booking of you so now i can remember what you helped us with so that's essentially what you're doing for us you're able to book those in advance for us so i will book those seven days in advance because you're at a walt disney world resort and we are already kind of talked about it, but we will map that out which rides.
00:26:14
Speaker
um So then we can do that. And then you can also book up to two single pass attractions. And these are a la carte. So one is not contingent on the other. You can just do single passes. You can do multi pass, but it's only a max of single pass, too.
00:26:28
Speaker
um So if you don't have a park hopper, though, You can only do a max of one if you're going to Epcot, Animal Kingdom, Hollywood Studios. Magic Kingdom is the only park that has two of those single passes. um But if you do have Park Hopper, max of two at all the parks. um And so in advance of your stay, all your park days, if you opt into all of them, the price range is like, let's say, $20.
00:26:52
Speaker
two dollars to like thirty nine dollars per person compared to that 400 i was just talking about for the day of per ride the day oh and this is for multi-pass and then um the single pass attractions range from price from like 11 or 12 up into 25 rise the resistance again per person right all a la carte for that that specific one of those five attractions but max of two um so then But what's great about multi-pass is you're not limited to those three. That's just what we can advance plan.
00:27:23
Speaker
And then on the day of, once you scan into that first ride, you book another one. And then you ride, ride, ride. It's a domino effect. As a park guest, am I going to then be on my phone booking these things while I'm there?
00:27:36
Speaker
Yeah, but you it is not going to be... um First of all, the fact that you can advance plan three, and that's what's changed. It used to be at 7 a.m. m each park day. That's what I remember. You had to wake up at 7 a.m. Good old Juan was telling me about Yeah, you had to wake up at 7 a.m. m and race the clock and make sure you turn the Wi-Fi off because you're...
00:27:52
Speaker
because you're competing with everybody and you had to book one lightning lane. Now you're walking, if you opt to do everything, you're walking into the park with five attractions. And then you're going to fill with some in between. In a lightning lane, just to be clear, because I don't want to gloss over that for those of us that haven't gone.
00:28:08
Speaker
ah it's It's a separate lane that Disney has on the majority of these busy rides, right? all of All the rides have a lightning lane. and yeah I didn't know that. So all the rides. So, and then there's, so basically you have to scan in with your little wristband, right? Is that how they do it? yeah The lightning lane. Obviously it's standby, it's just whatever the wait time is, you just get it in line.
00:28:27
Speaker
But the lightning lane, I scan in and if in they give me a time, let's say 11 AM. Is that how it works? No. So in the, well, in the app, it'll say you have three attractions. So you have your first one, nine to 10, 930 to 1030. It could be overlapping, but you have a set time window that you can go in and scan into that lightning lane. Yep.
00:28:46
Speaker
So there is a method to the madness. Yeah. And then, so, I mean, if nothing else, this is your best infomercial here, because if this sounds overwhelming, if you just heard what she said and said, have no idea. Did I scare you? Yes, it's I'm going. And I'm like, what did you just say? You're going be fine. We just started planning, by the way. So he's not an expert yet. Yeah, I'm not an expert yet, but there's so much. And it's like one of those things where if you think it's not that important, holy smokes, it is because this is to me the epitome of having a good experience or not in those parks because it's so frustrating and the amount of stress and angst as you're walking around. And I remembered feeling...
00:29:25
Speaker
so relieved the second time because we had someone actually clicking the buttons and all they did was, I think, now that ah've you've heard explained it, we were just, as we were at one, they were booking the next and they knew which rides to go first, which rides might be slow in the afternoon. Exactly. And you just said you check these line times every day. Every day. And I also, when i talk to my clients when we're planning out lightning lanes, if they told me, book yeah, book me Mad Tea Party, Aladdin, and Dumbo. I'm like,
00:29:54
Speaker
Either you don't need multi-pass or we're not doing that because they will still be there at one o'clock when you're still going about your day, they'll still be there for like a 3 p.m. or 4 p.m. But guess what? Jungle Cruise, Peter Pan, Tiana, they're all going to be gone as of like 11 a.m., 12 p.m. They're booked up for the whole day. Right. So we're going to advance book the most popular ones. And then on the day of, I i tell my clients, hey, prioritize X, Y, and Z to go for after that. and And then I feel pretty good. I'm like,
00:30:21
Speaker
Then if you want to throw in an Aladdin or a mad tea party or anything like that, you did pretty good for the day. Yeah. um So how many of the rides, given the multi-pass with planning with someone like you to assist, can I get to see most of the park? Let's say Magic Kingdom, their big, you know, their original ah park, if you will.
00:30:40
Speaker
Can I get, how many can I expect? Like how many rides are there? Like 17 or something? Oh God. and Um, the, let me say this, um Magic Kingdom has the most attractions. Um, and if you mixed in between lightning lane and single passes and dabbled in some standbys, I could get done probably.
00:30:58
Speaker
and and this is probably being conservative 80% of the attractions in the, in a full day. Now, if you are someone, a lot of my clients take a midday break and take naps or enjoy the pools or and they only come back for fireworks, but I'm talking Sun up, sun down. You can get everything. well that's what I learned and is that I need to take a break. I didn't think that. But if you do three or four days of Disney in a row, especially with kids and you try to to be hardcore and go from the day, the moment they open to the moment they close, your children will literally be laying on the ground. It's work. It's not fun. It's exhausting. And so it's like, I would like to go to lunch, let's say, and then head out back. And a hopefully you're standing a decent resort.
00:31:38
Speaker
love have cocktail by the pool. I want to like and hang out. And like, I think it's like having an actual vacation as opposed to just rushing to ride, to ride, to ride. Right. Right. That's the difference. I don't want my clients, and again, back to coming full circle, how long should your stay be?
00:31:53
Speaker
I don't want my clients to go into their Magic Kingdom day say thinking, I'm never coming back. I have to get everything done, so we're staying. I don't want that. I want you to have park hopper. I want you to budget enough park days um to be able to Your kids are going to want to revisit a ride. it It shouldn't be one and done.
00:32:09
Speaker
They're going to want to do stuff again. So if you can find that within your budget and length of time, it's important. It'll make all the difference. It is. And so I was never a Disney fanatic. And there are now that I've been on, now we've gone to a Disney cruise. well and I think it was called the Disney Wish. I think that was new a year or two ago. we were yeah were on it.
00:32:29
Speaker
My wife planned it in October of 23. Okay. That was probably right after it. it was It was very soon after. Actually, i was surprised to be able to, yeah. Yeah, so we went and we loved it. So we had such a great experience. And what I would say about Disney, um that I can understand why people are fanatics, the experience and the customer service and what I like about it now is that I'm so busy. I work And it's not and exactly a balanced lifestyle what I'm up to over here. So it's a it's it's just it's a lot about me.
00:32:59
Speaker
It's what it feels like. I oh i you know have to go. So it's why I volunteer and like and I'm a coach for soccer and baseball. It's like I try to make sure the kids are a priority, at least in combination with my work week.
00:33:11
Speaker
And when you're at a Disney property, I feel like for a little while, it's all about them. yeah They really go crazy with making sure your kids have – it's all about them. Every meal is about them. Like every – it's just really neat to have it switched.
00:33:25
Speaker
Yeah. And I feel, if you will, like a good parent. I don't know. It's just you feel – They're just so happy. And if they're happy, I'm not getting yelled at. They're never bored. It's like, honestly, i always say say to my husband, there's nowhere else in the world for a family that will provide, just let's talk about resorts. Forget about the parks, yeah the resorts, a better stay. I mean, the lifeguards will not even make eye contact with you. If you want to say something, they're doing this. They will not look at you.
00:33:51
Speaker
There's nowhere else in the world I feel that level of like, I can grab a drink. for those not looking on the camera here, she she's describing how they scan the pools like machines. Yeah, your head just goes up and down and you see their eyeballs. They're like counting each head they see and they have to see the same count of heads each time and if its and every single time. And then when they switch, it's like this whole like process. Yeah, what's like watching the Navy? you know So many hand gestures. Yeah, it's – so I just as a parent, forget about being a travel agent, just a consumer and a parent.
00:34:21
Speaker
the food is excellent the drinks are excellent the service is out of this world and just the safety and the cast member entertainment these cast members love families they want you there you feel welcome right there's just nothing i've ever experienced and My husband, before we ever went, was he had been to Disney one time. He just wasn't a Disney kid.
00:34:43
Speaker
He's like, we'll go one time. We'll maybe go two. And we're like, okay. You don't know what you're up to. yeah um But trust me, that man would not go at the rate I make him go if it wasn't for all those. You couldn't drag him. No, he's not doing anything.
00:34:58
Speaker
No, he's doing it because he enjoys it Yeah, and and I think those, like my brother has been in his, he had an okay time. I don't think he loved it, but he also did not do anything like we just described. yeah I think he just booked on their own. They just had, they went to a great hotel.
00:35:13
Speaker
but And then just kind of like walked around and tried to figure it out. And I'm like, the difference, I think, in experience is night and day when you do it thoughtfully. And I think you have to do it with help. Because how many times have you probably been to the park in your life? i mean i In my life or this year?
00:35:27
Speaker
um This year, went... ah four times already and I'm going in two weeks. um yeah So i'm I'm going on average seven times a year and then in my life, I don't know.
00:35:38
Speaker
A lot. But I love it. Well, and that's the that's the it's like that's that the passion is evident and I think it's just something that I've grown to admire ah some of what Disney has done. like When I was a young guy in sales, I worked for a company called Eli Lilly. Their stock is doing incredibly well. I wish I didn't invest all of it in the Tesla, maybe Piece of it I kept in Lily. um They're doing quite well with the weight loss medications at the moment. yeah um However, ah they went they had us go to Disney Sales Institute, which is one of the fantastic sales institutes in the entire country.
00:36:13
Speaker
And they have an MBA program. There's a whole arrangement that they have for... ah Folks in sales. And they teach you the systems and the methods in which they employ in their parks, in their resorts, in their
Disney's Service Excellence and Business Model
00:36:26
Speaker
And everything is done very thoughtfully. And it is wild. Once you go there, it was like a week long. And I still remember all these details. And I see it when I'm there. I'm looking around, noticing how people are being trained. It's Disney difference.
00:36:38
Speaker
And it's like, if if you like especially if you look for it, even if you don't look for it, you'll notice it, but there are just details that are really remarkable. And it's just it's just interesting to see. and there it's say I mean, they charge a premium.
00:36:52
Speaker
And they had they were describing the reasons why every business every business owner should implement some of the Disney approach. Because the retention, do you um you might even know the statistics, the average likelihood of someone to revisit a park Disney compared to the rest of the world and everybody else, it is like, and I'll butcher this statistic, but it's something, it's like multiples higher. I can't speak to the, I can just speak to my average, but I can say I have a very strong return rate after, and I've been doing it for four years. So I would say almost 90% of my first year clients so have gone back or are planning to go back in 2026. So I, if I have a very strong return, I think that's just across the board. Well, it's the cost of of customer acquisition in business terms is extremely expensive, always is. And so if you can get in our world, in real estate world, it's a repeat client or a referral client.
00:37:45
Speaker
That's the creme de la creme. That's what you want. Those are the folks that if if i could own if I could have no and no one else except those, that's what I want. Because organic sales, it's, it's the best. They want to work with you. like Correct.
00:37:57
Speaker
You can charge a premium because you deserve it in your reputation and the experience justifies it. It's just such, and that's Disney has been able to do it, but it's the details. It's like, you can't just get the big thing.
00:38:09
Speaker
yeah It's all these little things. And we went to, my wife who just ran the Boston marathon and we stayed at this lovely, hotel and they just did things for kids inside the hotel and they had a safe for example that the kids could crack at night and inside of the safe it would it would just make all these crazy siren noises and they would pretend like they were going to get them in trouble and inside the safe would be something different for the kids every night I thought that was so fantastic. So little details that I've just, now my kids, we were, like they said, mommy, are you running again? Cause we want to go back to that hotel. We'll wait till they go to Disney and see what the cast members do with them there.
00:38:42
Speaker
Every night it's a campfire. that There's a movie under the stars. You can buy candy, like a movie theater. It's very special poolside entertainment every day. Right. Yeah. Yeah. So it's neat. So maybe hopefully someone who might not have considered the Disney properties and and it's not just Orlando, obviously. so No, Disneyland, there's Aulani in Hawaii, there's Bureau Beach, Hilton Head, Disney Cruise Line, Adventures by Disney.
00:39:06
Speaker
There's so many different. If you appreciate and or enjoy the service of Disney and the accommodations, you can travel the world with Disney. Yeah, and so they tried to rope me in and i'm ease I love ah sales and so I'm easily sold. If you didn't know that about salespeople, boy, we love being sold. It's like you appreciate a good pitch.
00:39:24
Speaker
But they tried to sell me, and maybe you know this, and I just randomly, we didn't talk about this earlier, um the Disney um like membership that you can buy. Disney Vacation Club.
00:39:35
Speaker
That's what it is. Yes. And so they tried to pitch it to me. I remember some of it. Of course, I had two or three yeah cocktails by the time they pitched it. I think
Understanding the Disney Vacation Club
00:39:42
Speaker
that was intentional. and I'm surprised you didn't buy. Oh, I got close, but I just thought of it. The return on investment appears to not truly be there for at least a decade, maybe two decades.
00:39:52
Speaker
So yeah, I mean, you pay a very large, um let me preface with, I don't sell Disney Vacation Club, but I'm very familiar with it. So um you pay a very large lump sum premium but upfront. So obviously the longer you have it, they they market that you save up to 50% on room stays, but you have to stay. And then, so again, 10 years is where you're like break even. Again, that all depends on the home resort that you bought and how many points you bought and the types of accommodations and how far you stretch your points for you to see your break-even point. So it's different for every family. It looks very different.
00:40:27
Speaker
um But it it is a model that fits for some people. Yeah. And just to put some numbers behind all this, I think they were pitching for a family of five, I think it was $80,000 up front is what they were trying to pitch me. Again, it just depends on how many points. I would say a family of five um would need a one bedroom. So you probably would need for a week's stay. I need two. They told me as you as you get, they try to future-proof it. They were selling me. I know the difference. You guys are fine and you guys can make a normal room. Everyone ends up in the same bed kind of thing, right? We're sucking it up to, we got three or four year old on hands. you don't need a two bedroom villa. You could, with five, you can do a one bedroom villa um unless there are some one bedroom villas that only sleep up to four. So maybe that's where they were like,
00:41:08
Speaker
Well, they can mean and i just they kept saying that you're going to be, do this is a lifetime membership, right? 50 years. 50 years. Well, that'll be my lifetime. We don't live so long in the wrong family. yeah So that's certainly going to my lifetime. um So the point is, it's like, you have to imagine this when you're older and your kids are no longer little babies.
00:41:27
Speaker
yeah And so now why am I going back and I'll be in my 50s, 60s. So it's like, okay, so you might take the grandkids. Do you want a one bedroom with your grandbabies like, and now you're in, in your older, you know, later years, it's like, huh. So now you might want an adjoining room. So that's why they were upselling me. Yeah. So, and it's never cheaper than today if you want it. Oh yeah. And the more points you buy, there is a better promotion on that. And that's true.
00:41:52
Speaker
It is true. Um, and there is such a thing as what they call add on itis that if you bought a lower one thinking you have a one bedroom, then you will have the, the itch to buy more. So you're going to end up with more anyway. So not, why not buy them now?
00:42:05
Speaker
Um, don't get me wrong disney vacation club is incredible and if you plan to visit disney three times a year it actually could be a good fit for you um some of my clients actually are disney vacation club members and they come through me directly just to purchase tickets um and i help them all the same as long as the ticket is a three-day ticket or more i will give you the same level of service it doesn't matter um but yeah i have disney vacation i just got off the phone with one and he's staying at keep saying this, Riviera as well in November. yeah um And he's doing tickets for me and I will plan the exact same vacation.
00:42:37
Speaker
So it fits for a lot of people. It's 50 years. Oh, so I would say if you bought 150, 150 point contract, it's probably like around 27,000. um So it's like 250 per point.
00:42:49
Speaker
Right. so And they don't go up once I buy them. Is that how works? The premium does not go up. The dues can go up and they can't go up a max of 15% each year. Got each year um So, but but honestly, once you hit that break-even point, if your only expense to stay in these resorts from year 11 to year 50 is just your dues, you're sitting pretty.
00:43:09
Speaker
Got it. um No, Disney, you want me to sell DVC? No. Yeah. No. now um So, it it's the right model for some people. Got it. So I was going to say, is there, is it a complete scam? Cause once again, I did did my research and God, I i hate the internet. I just, i some people just thought it was the worst scam and horrible to get away.
00:43:31
Speaker
And then all these people said, I wanted to sell it and I can't sell it. Now I bought this thing. So I'm funny they you that you say that. um I would say of, Everyone's just general thought on timeshares are that they're a complete scam. And they are. Or they you can't get rid of it.
00:43:44
Speaker
Disney Vacation Club is so unique. And it's the only timeshare that you can resell and probably recoup more than the initial premium if you kept it for $100. 10, 15 years and be left with all I spent on this was the dues every year then. if And you can really sell it.
00:44:01
Speaker
um So it's it's the right model, like I said, for some people. If you are an avid Disney goer and you're going to go, I would say do it if you are going to go twice a year. Interesting. Yeah.
00:44:12
Speaker
Interesting. So maybe I'll revisit this. I just thought it was a scam and and I was getting sold. and i told you, I know all facets. I will talk. I get it. i just, I'm like, i how many times can I go to the park? It's so we have like, I'm so excited to go with my daughter who just turned four.
00:44:25
Speaker
I'm like, that'll be fun. She's never been because we went just with the two boys and she was so little the last time we went, we didn't take her. She was one. And so now we're going to redo it, but I'm just like, I don't necessarily think I want to be in the park three times a year. so glad you're saying that because we just, we wanted to go to Disney for spring break because the kids had off five days and it's so rare.
00:44:45
Speaker
But I know as a travel agent that the parks is the last place I want to be for Easter weekend. Sure. So we went to Disney and we stayed at those resorts and we had the most incredible vacation, but we didn't go to the park. I went to the park one morning i'm an annual pass holder so um i can go but my kids are like before dad wakes up can we go rope drop hollywood studios a tower tear i'm like okay fine yeah only a mom would do that um and we did it and um but other than that it was a resort only stay and it was i don't know what where else you're going to go in the world to get something different like if you go to mexico you're just going to a resort so why not just go to florida
00:45:21
Speaker
um Yeah, that's a good point. A lot of people choose to do that anyway. Right. So I just went, we went to Disney, just we didn't go to the parks though.
Dining Plans and Smart Disney Planning
00:45:28
Speaker
Right. So to answer your question, you don't always have to go the parks. And plus there's Vero Beach again, Hilton Head, Alani, which we've talked about.
00:45:35
Speaker
So there's just different ways you could look at it. Yeah. I mean, that's a fascinating way to look. And so I wanted to touch on as well, the the dining plan, because you mentioned a dining plan. I wasn't aware of a dining plan. Help explain why that was a good value. We ended up signing up for it.
00:45:48
Speaker
So explain that to us. So again, that is part of the questioning with my clients. Is it the right fit for your family? It's so specific because it is a lot of food. And if you told me that you want to do all the a lot of character experiences and you want to sit down dinner or breakfast every single day of your stay, i would say, let's look at the dining plan.
00:46:07
Speaker
But if you told me that you wanted to do like two character experiences and you're just going to share a hot dog or your kids share meals, I would say it's probably not right. So it is a savings. They say it's about a 20% savings.
00:46:20
Speaker
if you were gonna buy that food anyways. But I never want my clients to be in a position that they're like, oh my God, we have all these credits at the end and we have to Yeah, that won't be a problem. Their food is actually pretty, pretty legitimate. Like it's pretty darn good. think that some people say to me, like, isn't the food not that great? like, you're eating at the wrong places. You need to talk to me. I know where good food is. Again, my husband wouldn't go if the food wasn't good. And we bring all the tchotchkes home. They have like glowing cubes and like it's like all these drinks for the kids. Yeah, it's really interesting. And they stop the whole dining thing like every 15 minutes and another character runs in and does a performance in the middle. For a character, yeah. And then they run away and it's just, it's well done. It's magical.
00:46:58
Speaker
It's truly not to be cliche, but it's it's magical experience. So maybe I'm more sold into it than I thought, but I figured, I just, don't know. I think it's interesting. and And even people in my family like, I'm not going to that. Like, that's why I never went as a kid. Yeah.
00:47:12
Speaker
And because it's just kind of one of those things. And and ah i will say it's not... super inexpensive, what my advice would be is I would, you know, if you're just, you're like thinking, oh, how much can I afford for these trips?
00:47:24
Speaker
I'd rather go once in ah a much, you know, longer duration in between and do it the right way with the fast pass and, or do it in a, like, i'm I'm okay taking our kids out like two days and not going, for example, during peak season.
00:47:40
Speaker
And a lot of people are, especially if they're going, they say they're going one time. they They do it the right way and they don't go over holidays. Yeah, don't go over holiday, but do the do it, what I say the right way is hire someone like you, get the right planning. Yes.
00:47:52
Speaker
Make sure you do it, like just you will have the worst experience. You'll never go back. And you'll say, why are all these nuts going back to this place? Like my brother's it's so crowded. Who the heck wants to go here? Yeah, there's a there's a way to do Disney right that you want to go back. It's the Disney blues is real.
00:48:06
Speaker
But if you have to do it right to want that. Correct. um So it's it's ah every family, it's about finding what their perfect place vacation looks like for them. And that's what we do.
00:48:18
Speaker
Well, nice. i I'm trying to think what else I could really ask. I mean, these are the essentials. The reality is anyone who's listening to this and has gotten this far through this podcast, they probably have some interest in Disney. yeah And the only way to truly experience it is to have someone that knows to what questions to ask and to help curate the experience and so i'm looking forward to our trip with you and maybe afterwards i might even bring you back for a post visit and i would love that a discussion of the key learnings but the big thing is is um i don't know just to think it through when i went without some any help it's just like it's yes it's a great location but i was more stressed about i didn't like literally i'd be there and i had no idea what i'd do for dinner that night yeah that's me by myself like that's how i would plan anything
00:49:03
Speaker
It's the same thing if you found out someone bought a house and just went knocked on the seller's house door and said, can I buy your house? You would not feel good about that. be like, well, that's not the right thing. You're not protected. like You don't know everything, all the questions you need to ask. You don't know everything. Well, just sold a home yesterday, had a closing, and I represented the buyer, had a for sale by owner who's done this three times, Matt. I know exactly what I'm doing. By the way, my I have a family member that's in the title business in two states away. like I don't need any help.
00:49:31
Speaker
Right. Let's just say his experience wasn't ideal. Right. The calls of France. I was getting the text messages at 11 o'clock at night. He didn't know what was going on the next day because no one's there to help him. Right. I'm like, I don't represent you. Yeah.
00:49:44
Speaker
And I've like, i don't know. It's just his experience could have been much, much better had he chosen to actually hire someone. Yeah. um There's people out there that do it. And again, I can't stress enough that my services are completely complimentary. Right.
00:49:57
Speaker
do not charge any money. And if you're spending the money for Disney, do it right. Like, yeah yeah, I don't know. It'll make all you will have a a very different vacation. Right.
Conclusion and Final Thoughts
00:50:06
Speaker
Well, that's cool. Well, I appreciate you joining me. This is certainly not like ah my traditional real estate podcast. No, appreciate it. I know there's enough clients. i have so many clients that especially have children that have thought about this. And I'm just hopeful that they hear this, check out your link and talk to you. and And really, there's no obligation outside of having a conversation. just I didn't even know when the planet, example, is.
00:50:27
Speaker
planet for example You knew the schedules, you knew like, this is when you want to do this. This is where you want to go. I've had people call me when they're there and they just haven't bought their park tickets yet. And they're like, yep we want to go tomorrow. I'm like, okay, yeah let's go.
00:50:40
Speaker
That's awesome. Let's go. Well, I'm bad, but not that bad. No, you did good. We're planning. We're doing it. We're doing our thing. So, um, well, thanks for coming. Like I said, maybe I'll have you back after the big trip, but you know, Disney is, uh,
00:50:53
Speaker
I don't know. It's such a unique opportunity. I ignore all the the political stuff, by the way. Boy, that'll drive you nuts. Yeah. I just i i just stay neutral on all yeah conversations of that. and I'm there for the kids. I'm there for the experience. I don't talk about the rest of it. When you go there, I just want people to be happy and not worry about the noise of the world.
00:51:11
Speaker
That's it. That's what I do. Yeah. Just be happy. my happy sunglasses on. That's why I'm there. That's it. Give me a drink. That's it. Well, thanks once again for joining me. And I'll have your information on the website and all all the things. And hopefully people reach out to you. I think you do a heck of a service. And and that's it. Once again, thanks for joining. Thank you. All right.