Yadi Caro, host of the Hardcore Soft Skills podcast joins us to discuss her experience cultivating high-performing teams and organizations, which she's developed through 15 years working with developers and engineers in the US Military.

LINKS

 * Hardcore Soft Skills podcast [https://www.hardcoresoftskillspodcast.com/]
 * Yadi's LinkedIn [https://www.linkedin.com/in/yadiraycaro/]
 * Yadi's courses [https://www.hardcoresoftskillspodcast.com/courses/]
 * Team of Teams [https://www.mcchrystalgroup.com/capabilities/team-of-teams] by General Stanley McChrystal
 * Turn The Ship Around [https://www.amazon.com/turn-ship-around/s?k=turn+the+ship+around] by Captain David Marquet

HOSTS

 * Andrea Goulet LinkedIn [https://www.linkedin.com/in/andreamgoulet] | andreagoulet.com [https://andreagoulet.com/]
 * Ray Myers LinkedIn [https://www.linkedin.com/in/cadrlife] | Craft vs Cruft on YouTube [https://www.youtube.com/@craftvscruft8060]

ABOUT EMPATHY IN TECH

Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:

 * Closing the empathy skills gap by treating empathy as a technical skill.
 * Teaching technical empathy through accessible, affordable, actionable training.
 * Building community and breaking down harmful stereotypes and tropes.
 * Promoting technical empathy for ethics, equity, and social justice.

Learn more at empathyintech.com [https://empathyintech.com/]

Hardcore Soft Skills with Yadi Caro

Amy J Wilson, founder of The Empathy Action Lab, shares her quest to build brave new organizations by centering worker voice and changing our relationship with change.

LINKS

 * Amy's website [https://www.amyjwilson.com/]
 * Amy's LinkedIn [https://www.linkedin.com/in/realamyjwilson/]
 * Amy's Book "Empathy For Change" [https://www.amyjwilson.com/empathyforchange]
 * "New Power [https://thisisnewpower.com/]" by Jeremy Heimans and Henry Timms
 * "Power Over vs Power With [https://psychsafety.co.uk/psychological-safety-74-power/]" and Mary Parker Follett
 * Buddhist Impermanence  [https://www.lionsroar.com/impermanence-is-buddha-nature/]
 * "God is change [https://www.goodreads.com/quotes/10387637-god-is-change-and-in-the-end-god-prevails-but]" - Octavia Butler quote

HOSTS

 * Andrea Goulet LinkedIn [https://www.linkedin.com/in/andreamgoulet] | andreagoulet.com [https://andreagoulet.com/]
 * Ray Myers LinkedIn [https://www.linkedin.com/in/cadrlife] | Craft vs Cruft on YouTube [https://www.youtube.com/@craftvscruft8060]

ABOUT EMPATHY IN TECH

Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:

 * Closing the empathy skills gap by treating empathy as a technical skill.
 * Teaching technical empathy through accessible, affordable, actionable training.
 * Building community and breaking down harmful stereotypes and tropes.
 * Promoting technical empathy for ethics, equity, and social justice.

Learn more at empathyintech.com [https://empathyintech.com/]

Designing Brave New Organizations With Amy J Wilson

Jeremy Adamson, author of Geeks With Empathy, shares his journey learning the value of human connection in workplace and how it shapes his approach to business strategy.

LINKS

 * Jeremy's website [https://rjeremyadamson.com/]
 * Geeks With Empathy [https://www.amazon.com/Geeks-Empathy-Jeremy-Adamson-ebook/dp/B0CV7R4J8Q] book
 * Jeremy's LinkedIn [https://www.linkedin.com/in/rjeremyadamson/]

HOSTS

 * Andrea Goulet LinkedIn [https://www.linkedin.com/in/andreamgoulet] | andreagoulet.com [https://andreagoulet.com/]
 * Ray Myers LinkedIn [https://www.linkedin.com/in/cadrlife] | Craft vs Cruft on YouTube [https://www.youtube.com/@craftvscruft8060]

ABOUT EMPATHY IN TECH

Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:

 * Closing the empathy skills gap by treating empathy as a technical skill.
 * Teaching technical empathy through accessible, affordable, actionable training.
 * Building community and breaking down harmful stereotypes and tropes.
 * Promoting technical empathy for ethics, equity, and social justice.

Learn more at empathyintech.com [https://empathyintech.com/]

They Called Me a Turnip! With Jeremy Adamson

DevOps pioneer John Willis talks about his journey through decades of changes in the IT industry, the rise of Artificial Intelligence, and the people behind it.

LINKS

 * John's LinkedIn [https://www.linkedin.com/in/johnwillisatlanta/]
 * John's books [https://itrevolution.com/author/john-willis/]
 * Deming's 14 Points [https://deming.org/explore/fourteen-points/] / video [https://www.youtube.com/watch?v=tsF-8u-V4j4]
 * AI Model Collapse [https://www.nature.com/articles/s41586-024-07566-y] (Nature article)
 * Goldratt's Theory of Constraints [https://www.tocinstitute.org/]
 * DevOps (wikipedia) [https://en.wikipedia.org/wiki/DevOps]


HOSTS

 * Andrea Goulet LinkedIn [https://www.linkedin.com/in/andreamgoulet] | andreagoulet.com [https://andreagoulet.com/]
 * Ray Myers LinkedIn [https://www.linkedin.com/in/cadrlife] | Mender.AI [https://mender.ai/]

ABOUT EMPATHY IN TECH

Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:

 * Closing the empathy skills gap by treating empathy as a technical skill.
 * Teaching technical empathy through accessible, affordable, actionable training.
 * Building community and breaking down harmful stereotypes and tropes.
 * Promoting technical empathy for ethics, equity, and social justice.

Learn more at empathyintech.com [https://empathyintech.com/]

AI Meets The Enterprise with John Willis

What do we mean when we talk about what "The Business" wants? Aren't we part of the business? If not us then who? Andrea and Ray discuss the tension between roles, and the alienation experienced from both sides.

LINKS

 * Dr. Nick Morgan [https://publicwords.com/] (communications coach)
 * Paper [https://dl.acm.org/doi/10.1145/3510003.3510105]: “A grounded theory of coordination in remote-first and hybrid software teams” by  Ronnie de Souza Santos and Paul Ralph
 * How Empathy Drove Grace Hopper's Software Development [https://www.linkedin.com/pulse/how-empathy-drove-grace-hoppers-software-development-andrea-goulet-t3jle/] by Andrea Goulet
 * ACL2 [https://en.wikipedia.org/wiki/ACL2]: A Computational Logic for Applicative Common Lisp


HOSTS

 * Andrea Goulet LinkedIn [https://www.linkedin.com/in/andreamgoulet] | andreagoulet.com [https://andreagoulet.com/]
 * Ray Myers LinkedIn [https://www.linkedin.com/in/cadrlife] | Mender.AI [https://mender.ai/]

ABOUT EMPATHY IN TECH

Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:

 * Closing the empathy skills gap by treating empathy as a technical skill.
 * Teaching technical empathy through accessible, affordable, actionable training.
 * Building community and breaking down harmful stereotypes and tropes.
 * Promoting technical empathy for ethics, equity, and social justice.

Learn more at empathyintech.com [https://empathyintech.com/]

Who is "The Business"?

Does accessibility put up it's own kind of wall? Andrea and Ray discuss how GUIs are arguably more AND less "social" than alternatives such as textual interfaces like scripting.

LINKS

 * CoRecursive Episode "Navigating Corporate Giants" [https://corecursive.com/building-powershell-with-jeffrey-snover] - Jeffrey Snover and the Making of PowerShell
 * PowerShell [https://github.com/PowerShell/PowerShell]
 * Bret Victor [https://worrydream.com/]
 * Bret Victor talk: Inventing on Principle [https://www.youtube.com/watch?v=NGYGl_xxfXA]
 * HyperCard [https://hypercard.org/]
 * Archaic Windows version saves the day during CrowdStrike outage [https://www.tomshardware.com/software/windows/windows-31-saves-the-day-during-crowdstrike-outage]
 * "Expect it most when you expect it least [https://surfingcomplexity.blog/2024/07/24/expect-it-most-when-you-expect-it-least/]" - Lorin Hochstein on CroudStrike Outage

Errata: The rumor of South West airlines using Windows 3.1 is likely an exaggeration, see the link above for up-to-date reporting.

HOSTS

 * Andrea Goulet LinkedIn [https://www.linkedin.com/in/andreamgoulet] | andreagoulet.com [https://andreagoulet.com/]
 * Ray Myers LinkedIn [https://www.linkedin.com/in/cadrlife] | Mender.AI [https://mender.ai/]

ABOUT EMPATHY IN TECH

Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:

 * Closing the empathy skills gap by treating empathy as a technical skill.
 * Teaching technical empathy through accessible, affordable, actionable training.
 * Building community and breaking down harmful stereotypes and tropes.
 * Promoting technical empathy for ethics, equity, and social justice.

Learn more at empathyintech.com [https://empathyintech.com/]

Are GUIs Anti-Social?

Belle Walker is the owner of Belleview Consulting, which takes organizations from Friction to Function by developing human-centric organizational models that help clients across many industries recapture lost efficiency and engagement.

Belle is an international bestselling author of the book Generation Innovation, a TEDx speaker, and has built several successful technology teams including one responsible for the quality of maps for autonomous vehicles, where she was awarded two patents. Belle began her career at Google, building a nation-wide aerial photography operation.

Belle has a Mechanical Engineering degree from Harvard and a Systems Engineering master’s from University of Southern California where her research studied organizations as systems.

LINKS

 * Belleview Consulting [https://belleviewconsulting.com/]
 * Belle's LinkedIn [https://www.linkedin.com/in/bellekwalker/]
 * The Friction Project [https://www.bobsutton.net/book/the-friction-project/] by Bob Sutton and Huggy Rao
 * Graceful Extensibility [https://irgc.org/wp-content/uploads/2018/09/Woods-Resilience-as-Graceful-Extensibility-to-Overcome-Brittleness-1.pdf] by David Woods
 * Resilience Engineering for Systems Engineering [https://www.youtube.com/watch?v=EfBjAIttqWI&list=PLvlZBj1NU_in4TgQ2HFoztPMETMNRfFPl&index=7] lecture by David Woods
 * The Systems Bible [https://www.amazon.com/Systems-Bible-Beginners-Guide-Large/dp/0961825170] by John Gall
 * Thinking In Systems [https://www.amazon.com/Thinking-Systems-Donella-H-Meadows] by Donella Meadows

HOSTS

 * Andrea Goulet LinkedIn [https://www.linkedin.com/in/andreamgoulet] | andreagoulet.com [https://andreagoulet.com/]
 * Ray Myers LinkedIn [https://www.linkedin.com/in/cadrlife] | Mender.AI [https://mender.ai/]

ABOUT EMPATHY IN TECH

Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:

 * Closing the empathy skills gap by treating empathy as a technical skill.
 * Teaching technical empathy through accessible, affordable, actionable training.
 * Building community and breaking down harmful stereotypes and tropes.
 * Promoting technical empathy for ethics, equity, and social justice.

Learn more at empathyintech.com [https://empathyintech.com/]

Empathy and Organizational Effectiveness with Belle Walker

Minette Norman is an award-winning author, speaker, and leadership consultant who previously spent decades leading global technical teams in the Silicon Valley software industry.

Her most recent position before starting her consultancy was as Vice President of Engineering Practice at Autodesk. Responsible for influencing more than 3,500 engineers around the globe, she focused on state-of-the-art engineering practices while nurturing a collaborative and inclusive culture.

As the author of The Boldly Inclusive Leader and the co-author of The Psychological Safety Playbook, Minette is committed to helping leaders unleash the full potential of the people in their organizations.

Named in 2017 as one of the “Most Influential Women in Bay Area Business” by the San Francisco Business Times and as “Business Role Model of the Year” in the 2018 Women in IT/Silicon Valley Awards, Minette is a recognized leader with a unique perspective.

REFERENCES

 * minettenorman.com [https://www.minettenorman.com/]
 * Minette's LinkedIn [https://www.linkedin.com/in/minettenorman/]
 * Thinking in Systems [https://www.amazon.com/Thinking-Systems-Donella-H-Meadows/dp/1603580557] by Donella Meadows
 * Who Moved My Cheese [https://en.wikipedia.org/wiki/Who_Moved_My_Cheese] by Spencer Johnson

ABOUT EMPATHY IN TECH

Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:

 * Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research.
 * Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices.
 * Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.

Learn more at empathyintech.com [https://empathyintech.com/]

Building Inclusive Cultures with Minette Norman

Andrea and Ray explore perspectives of empathy in the pop psyche through the portrayals of characters Deanna Troi and Data on Star Trek: The Next Generation!

LINKS

 * Jamil Zaki on the Roddenberry Hypothesis [https://www.ted.com/talks/jamil_zaki_we_re_experiencing_an_empathy_shortage_but_we_can_fix_it_together]
 * SWE-Agent paper reading [https://www.youtube.com/watch?v=Ko-R3MtTpWQ] on Nopilot

HOSTS

 * Andrea Goulet LinkedIn [https://www.linkedin.com/in/andreamgoulet] | andreagoulet.com [https://andreagoulet.com/]
 * Ray Myers LinkedIn [https://www.linkedin.com/in/cadrlife] | Mender.AI [https://mender.ai/]

ABOUT EMPATHY IN TECH

Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:

 * Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research.
 * Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices.
 * Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.

Learn more at empathyintech.com [https://empathyintech.com/]

Star Trek and Empathy Stereotypes 

Nethra Samarawickrema is a career and executive coach who helps people align their work with their values. She supports her clients in making career transitions and writing their own scripts to actualize lives that express who they are. Her work is grounded in empathy and she coaches entrepreneurs, engineers, academics, writers, artists, and startup co-founders to listen to their needs and actualize their full potential. She also works with organizations, combining insights from Anthropology, Design Thinking, and Nonviolent Communication to train teams in transforming their communication to enhance their collaboration. She has a PhD in Anthropology from Stanford University and has taught at the Stanford d.School.

References:

 * Upcoming Event: Empathy at Work: Transforming Workplace Communication [https://www.eventbrite.com/e/empathy-at-work-transforming-workplace-communication-tickets-967204634097], Tuesday, September 10
 * Work with Nethra: workwithnethra.com [https://www.workwithnethra.com/]
 * Nethra's LinkedIn [https://www.linkedin.com/in/nethra-samarawickrema-workwithnethra]
 * Set Boundaries Find Peace [https://www.nedratawwab.com/set-boundaries-find-peace] by Nedra Tawwab

ABOUT EMPATHY IN TECH

Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:

 * Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research.
 * Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices.
 * Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.

Learn more at empathyintech.com [https://empathyintech.com/]

Overcoming Isolation at Work with Nethra Samarawickrema

Empathy is transforming technology in surprising ways. Join hosts Andrea Goulet and Ray Myers as they discuss industry trends, cutting-edge research, practical skills, and ethical explorations around empathy in tech. 