What happens when a single career stretches across continents, cultures, and some of the most storied automotive brands on earth? In this episode of Auto Ethnographer, we dive into the remarkable global journey of Toscan Bennett, a man whose life has been shaped by movement, adaptation, and an uncanny ability to bridge worlds that rarely understand one another.

Host John Stech welcomes Toscan for a wide‑ranging conversation that begins with his unusual upbringing as a third‑culture kid born in Vietnam, raised across Asia and Latin America, and eventually thrust into a career that would take him deep inside the automotive industry’s most complex cultural intersections. Toscan’s story is not just about cars, it’s about identity, belonging, and the unique fluency that comes from never fully fitting into one place.

Across the episode, Toscan walks us through his extraordinary professional arc, spanning 11 automotive brands and multiple continents. In this conversation alone, he reflects on his time with Alfa Romeo, Ferrari, Chrysler, Mitsubishi, Volkswagen, Volvo, Ceer, and VinFast—each one offering a different lens into how global companies think, operate, and sometimes collide. From Italian passion to Japanese humility, from German precision to Vietnamese speed, Toscan reveals how culture shapes products, decisions, and the very rhythm of corporate life.

Listeners will hear vivid stories of American engineers experiencing European roads for the first time, the chaos and brilliance of cross‑cultural product development teams, and the surprising realities of working inside Swedish consensus culture. Toscan also shares candid insights into the limits of centralized thinking—especially when headquarters assumes the world looks just like home—and the moments when only firsthand experience can break through corporate assumptions.

As promised during the episode, John and Toscan also acknowledge the three brands they didn’t get to—Lotus Motorcars, Opel, and Vauxhall—a reminder of just how expansive Toscan’s career has been. Even with an hour of conversation, there simply wasn’t enough time to cover all eleven.

Whether you’re fascinated by global business, automotive history, or the human side of cross‑cultural leadership, this episode offers a rare inside look at what it truly means to build a career across borders. Toscan Bennett’s journey is a lesson in adaptability, curiosity, and the power of seeing the world through more than one lens.

You can learn more about The Auto Ethnographer at https://www.auto-ethnographer.com [https://www.auto-ethnographer.com/]

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Toscan Bennett: A Third‑Culture Kid enters a Four‑Wheeled World

Do Thai citizens love cars? And what attracts them to different brands? Those are the questions that John Jörn Stech, host of The Auto Ethnographer, set out to answer at a large motorshow in Bangkok, Thailand.

This week the 42nd Thailand International Motor Expo is bringing car fans and curious consumers from around the country to the IMPACT Challenger show hall. A wide range of brands hail from Europe, Japan, South Korea, the United States, and increasingly, from China.

John speaks with representatives from eight different brands – European, Japanese, American, and Chinese – to understand what attracts their customers to their brands. These are Volvo, Toyota, Audi, BMW, Chery, Ford, Great Wall Motors, and Zeekr. Listeners may be surprised what the brands think the consumers find attractive.

John speaks with Auteneo founder, Krzysztof Tokarz, about his company’s foray into social listening. This involves using AI-driven tools that “listen” to thousands of social media conversations about the automotive industry and specific brands. Using this social listening technology, automakers can learn what consumers are saying about their products and address the concerns, either tactically or with strategic product changes. To learn more about Autoneo’s capabilities, visit their website at https://www.auteneo.com [https://www.auteneo.com/]and be sure to follow them on LinkedIn at https://www.linkedin.com/company/auteneo.

John also speaks about the increasing number of Chinese competitors in the market, with special focus on Changan’s luxury Avatr brand, whose show stand is directly adjacent to Mercedes-Benz. Is this a threat to the vaunted German luxury brand?

Auto shows are exciting, full of energy, and able to answer questions for inquisitive consumers. There is no doubt that Thailand’s show is in its prime and set to grow each year with new brands entering the market.

To learn more about The Auto Ethnographer, visit our website at https://www.auto-ethnographer.com [https://www.auto-ethnographer.com/].

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EP 39:  What attracts Thai consumers to automotive brands

Alexandra Strassburger joins John Stech, host of The Auto Ethnographer podcast, with a story that transcends borders, industries, and expectations. Her 11 years living and working in China as a German citizen shaped not only her worldview but also her leadership style, family life, and strategic contributions to one of the world’s most iconic automotive brands. In this episode, Alexandra shares how deep cultural immersion—from language learning to Chinese cooking clubs—became the foundation for both personal growth and professional innovation.

Currently Head of IT for Global Sales and Marketing at Mercedes-Benz Cars, Alexandra leads diverse teams across Stuttgart and beyond in shaping the future of digitized, standardized automotive sales. Her career at Mercedes-Benz spans over two decades, with pivotal roles in sales, marketing, R&D, and strategy. But it’s her intercultural fluency—honed through years of on-the-ground experience in China—that sets her apart as a global leader.

On the personal side, Alexandra recounts how her early exposure to Chinese culture began at age five, when her father hosted Chinese business partners at their family home. Later, she and her husband made the bold decision to raise their children in a fully local Chinese environment, complete with traditional medicine, Mandarin-speaking caregivers, and dumpling-filled Chinese New Year celebrations. “If you ask me where my home is,” she says, “it’s in Chaoyang, Beilu in Beijing.”

Professionally, Alexandra’s time in China was transformative. She helped establish product management in Beijing, built the China Insights division, and led teams through the complexities of a rapidly evolving market. Her leadership journey began with a steep learning curve - “I was very German and very controlling,” she admits - but evolved into a hybrid approach that blended German thoroughness with Chinese pragmatism. “That was the magic key,” she reflects.

The episode also explores how Alexandra’s return to Germany revealed a more international and diverse workplace than the one she had left. She brought back a new mindset - one that values closeness with team members and embraces cultural overlap. “All the fears I brought from Germany were completely useless,” she says. “I could just avoid them and learned a lot. I grew a lot there.”

Whether you’re curious about cross-cultural leadership, global mobility, or the human side of automotive strategy, this conversation offers rich insights and heartfelt reflections. As Alexandra puts it, “We didn’t just live in China—we became part of it.”

To learn more about The Auto Ethnographer, visit the homepage at https://www.auto-ethnographer.com . 

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EP 38: Cooking up ideas in Fuzhou: Alexandra's story at Mercedes-Benz

In this episode of The Auto Ethnographer podcast, host John Stech welcomes back Chinese culture trend forecaster and brand strategist Grace Mou for a deeply personal and thought-provoking conversation. Fresh from her first-ever trip to Europe - visiting France and Italy - Grace shares her candid impressions of Western culture, technology, and branding through the eyes of a Chinese professional immersed in global consumer trends.

What she discovered surprised her. “I never expected that Europe is living in the past while China is living in the future,” Grace reflects. From the absence of mobile payment systems to the analog pace of daily life, she found herself transported not forward, but backward in time. Yet rather than dismissing the slower rhythm, she came to admire it. “Europeans don’t live on their smartphones. They can have more time to enjoy their life.”

The conversation dives into the rituals of Italian coffee culture, the emotional resonance of European branding, and the contrast between Shanghai’s innovation-driven consumerism and Europe’s reverence for tradition. “In China, we obsess over usefulness. But in Europe, beauty and heritage come first,” Grace explains. Her insights challenge assumptions about progress and offer a nuanced view of what it means to live and nurture brands well.

As a branding strategist, Grace found herself rethinking the very foundations of value. “Sometimes, the useless is the most powerful,” she says, pointing to the rise of emotional economy brands like PopMart in China. Her reflections suggest a cultural shift on the horizon, one where aesthetics, storytelling, and emotional connection may begin to rival functionality in Chinese consumer expectations.

Grace also touches on sustainability, noting Europe’s embrace of the circular economy through vintage shops and secondhand fashion. “In China, people jump to the newest things. But in Europe, they appreciate what has already lived,” she observes. This reverence for the past, she argues, could offer valuable lessons for China’s fast-moving consumer culture.

To accompany this episode, Grace has published two Substack essays: one exploring Milan’s coffee culture compared to Shanghai’s, and another on discovering authentic French cuisine outside Paris. Tune in for a rich, cross-cultural dialogue that will leave you rethinking technology, branding, and the art of living. You can find those here on Grace’s Substack page: https://substack.com/@trendculturebrand. Be sure to subscribe so you don’t miss her weekly insightful articles on brand and culture trends.

You can learn more about The Auto Ethnographer on the homepage at https://www.auto-ethnographer.com

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#chinaculture #chinarising #eastmeetswest #milano #paris #coffeeculture #focaccia #progress

EP 37: Is Europe too focused on the past as China charges to the future? 

In this episode of The Auto Ethnographer, host John Stech explores the cultural and diplomatic shockwaves following a U.S. immigration raid at a Korean-run EV battery plant in Georgia. Nearly 500 Korean nationals - engineers, technicians, and students - were detained despite holding valid visas. The raid triggered not only legal action but also a deep rupture in trust between South Korea and the United States.

John examines the human toll, the Korean cultural concept of chemyeon (face), and how public humiliation abroad reverberates through Korean society. He connects the incident to South Korea’s escape from an authoritarian past and highlights how the raid was framed as a moral and diplomatic crisis. With Korean firms reevaluating U.S. investments and a class-action lawsuit now underway, this episode asks: What happens when dignity is violated in a global business partnership?

This is not just a story about immigration enforcement—it’s about cultural diplomacy, strategic clarity, and the fragile nature of trust between allies. Tune in for a sobering look at how global mobility intersects culture and politics, and why symbolic repair may be the only path forward.

Subscribe, rate, and share The Auto Ethnographer wherever you listen.

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EP 36: Cultural black eye in Georgia - when ICE raided Hyundai

Today’s episode is a bit of a back-to-school episode. Until now you have heard truly insightful stories from automotive executives that have navigated different cultures. Today we break out the chalkboard and try to fit a simple, yet complex, framework around those conversations. That framework was developed by Geert Hofstede.

Let’s have a short introduction to Geert Hofstede’s Cultural Dimensions. Based on research that he conducted in the 1970’s, Hofstede constructed six cultural dimensions by which different countries or cultures could be compared on a relative basis. These help to create context and understanding for differences that one could see or feel but not really explain.

The six dimensions are the Individualism vs. Collectivism Dimension, the Power Distance Dimension, the Uncertainty Avoidance Dimension, the Masculinity vs. Femininity Dimension, the Long-Term vs. Short-Term Orientation, and the Indulgence vs. Restraint Dimension. The names already hint at what each may be about.

Host John Stech provides a brief tour of Hofstede’s six cultural dimensions. He provides short examples from his automotive career for each dimension, helping to understand each. As a German immigrant to the United States, he had always felt a bit out of sync with peers. The “ah-ha” moment came when he first read Hofstede’s cultural dimensions. The light bulb came on.

This is just a short introduction to Hofstede’s work. Volumes have been written about it and other works are based on it. For more information, it is recommended to visit the website. There you can find the maps visible in the video version of this podcast. You can also find other resources, such as a tool where you can pick several countries and see how they line up on the six dimensions. This can be fascinating if you have a specific culture in mind. You can find these at https://www.geerthofstede.com [https://www.geerthofstede.com/] .

For more information about The Auto Ethnographer, please visit the homepage at https://www.auto-ethnographer.com [https://www.auto-ethnographer.com/].

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EP 35: Stepping into the unknown culture dimension

The news media are continuously reporting on the declining fortunes of foreign automakers in China. But what are the manufacturers doing to turn that story around? In this episode of The Auto Ethnographer, host John Jörn Stech takes a look into Volkswagen’s efforts to stem the decline and fuel a future rise.

Despite decades in China as one of the first automakers, and a commanding market share for most of those years, the market has shifted and Volkswagen has been struggling. The massive shift into EVs in the Chinese market seemed perfectly matched to VW’s own aspirations as an EV-focused brand. But something went wrong.

Volkswagen’s cars seemed to miss the mark with consumer tastes in terms of styling, electronics and digital functionality, and price. Pushed back on its heels, VW is now working to close the gap. They have formed several partnerships with local Chinese companies, such as Xpeng Motors and Contemporary Amperex Technologies Limited (CATL).

As important as the partnerships is the adaptation to working with the Chinese culture and adapting its strengths in rapid automotive development.

The Auto Ethnographer explores the situation, the solutions, and the direction that things are taking for Volkswagen. The jury is still out on the long term but the results of deep cultural changes and ways of working seem to be bearing fruit.

For more information on The Auto Ethnographer, visit the homepage at https://www.auto-ethnographer.com [https://www.auto-ethnographer.com/]

Be sure to follow on social media as well for more frequent updates and “Unusual cars in unusual places”, featured on Instagram and LinkedIn.

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See also the related site of Shiftgate Consulting LLC, the consulting arm of The Auto Ethnographer at https://www.shiftgate.consulting [https://www.shiftgate.consulting/]

#volkswagen #vw #chinarising #expatliving #cultureshock

EP 34:  Volkswagen overcoming the Great Wall of cultural divide in China

Two weeks ago John Stech, host of The Auto Ethnographer, traveled from Bangkok to the Philippines to visit his wife’s family. Together with them, we traveled from Manila to the center of Luzon and then to La Union on the northwest corner of the island. There was much to see but one thing was a constant: the hard working Jeepney. This episode focuses on that Filipino icon.

Jeepney’s are unique to the Philippines. They originated from the Willys military Jeep, thousands of which were left behind by the United States Army at the end of World War 2. These vehicles were modified by lengthening their wheelbase, adding long benches in the bed, covering the seating with a roof, and then customizing them by the owner.

The result is the wildly colorful Jeepney, a rolling mural, a cultural icon on Filipino roads. Each is unique in style, in color, and in expression. Emblazoned with the owner’s name over the windshield, and the route and destination under the windshield, riders know immediately which Jeepney to take.

Passengers are wide-ranging from students to office workers to laborers, and even tourists. Whether passengers sit inside, or stand on the rear bumper platform, there is always space for one more. Luggage? On the roof. These versatile vehicles get everyone and everything where they need to go.

The Auto Ethnographer shares what he saw, his impressions, and what he learned about the humble, yet mighty, Jeepney during his five days on the island.

The Auto Ethnographer features a daily post of Unusual Cars in Unusual Places on the podcast’s Instagram and Facebook. Links below.

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For further information on the Auto Ethnographer, please visit the homepage at https://www.auto-ethnographer.com [https://www.auto-ethnographer.com/]

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Keep on driving!

#jeepney #philippines #cultureshock #expatlife #workabroad #jeep

EP 33:  Filipino Jeepneys ride with pride

In Part 3 of a 4-part series, Grace Mou, Chinese trend forecaster and brand strategist, explains why Chinese consumers are flocking to Chinese automotive brands, especially electric vehicles. Together with Auto Ethnographer host, John Stech, she discusses consumer mindset.

Chinese consumers compare styling, technology, price, and features to arrive at a purchase decision. Grace clarifies what does and does not drive their decision-making process.

She explains her own experience with a family member’s Changan Avatr 11 EV, a car which was purchased to replace previous Fords that the family owned. Her impressions mirror those of many other Chinese consumers.

Grace also addresses vehicle charging, its availability and the advancements of technology towards charging speed. All factors point towards ever greater EV adoption in China where sales already exceed 50% share.

As fast as the Chinese automotive and EV brands are rising, Grace identifies one soft spot. The relentless investment in technology, engineering, and in the current price war in China has diverted budget and attention from brand building. How will this impact these brands in their home market and abroad? Grace addresses this topic.

You can read Grace Mou’s weekly blog with further Chinese culture and branding insights here https://www.grace-creativity.com/blog.

You can also follow Grace Mou on Substack at https://substack.com/@trendculturebrand

To learn more about The Auto Ethnographer, visit the homepage at https://www.auto-ethnographer.com [https://www.auto-ethnographer.com/]

You can also follow on Instagram or Facebook for a daily “Unusual Cars in Unusual Places” post. For Instagram: https://www.instagram.com/auto.ethnographer/

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Grace Mou explains why Chinese consumers flock to domestic EVs

In Part 2 of a 4-part series, Grace Mou, Chinese trend forecaster and brand strategist, explains how China has emerged from its past of copycatting foreign goods and brands, and is now rapidly advancing its own innovation. Together with Auto Ethnographer host, John Stech, she discusses the so-called soft power of Chinese brands and the increase in their global export.

Grace explores the rise of the Labubu brand under PopMart, saying clearly that it is not a toy company but an intellectual property (IP) company. The nine-toothed creatures have taken over collectors’ hearts around the world thanks to sightings of many celebrities sporting them on their backpacks and handbags.

Next, she shines light on the internationally popular vertical dramas. These short 5-6 minute videos are part of a 50-60 part series watched on the phone in portrait position, hence the “vertical drama” name. Developed during the pandemic period as a form of advertisement, they quickly developed into an entertainment medium of their own.

Lastly, we cover the “instant commerce war”, a name given to Chinese hyper-advanced on-line shopping where convenience is the master. A consumer sees something, clicks, and thirty minutes later there is a knock on the door by the delivery person. This convenience does bring a danger of overspending, something that budget-wary Chinese consumers must keep in mind.

These are just three examples where China’s innovation is leading the world and is driving demand beyond its borders. This thirty-minute episode scratches the surface of this development but promises to open eyes about the speed and direction of innovation.

You can read Grace Mou’s weekly blog with further culture insights here https://www.grace-creativity.com/blog.

You can also follow Grace Mou on Substack at https://substack.com/@trendculturebrand

To learn more about The Auto Ethnographer, visit the homepage at https://www.auto-ethnographer.com [https://www.auto-ethnographer.com/]

You can also follow on Instagram or Facebook for a daily “Unusual Cars in Unusual Places” post. For Instagram [https://www.instagram.com/auto.ethnographer/] click here.

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EP 31: Grace Mou explains PopMart's Labubu craze as part of China's brand innovation

John Stech, The Auto Ethnographer, draws on his thirty years in the global automotive industry to bring the world to your doorstep in both an informative and entertaining way using a style rooted in autoethnography. 

What is "autoethnography"? Derived from Tony E. Adams’ definition, "autoethnography" is a research method leaning on the experiences of individuals to analyze assumptions, culture, communication, local norms, traditions, emotional impact, and how they mesh with greater culture and society where they operate. Normally, "auto" relates to the self – as in "autobiography". But we put wheels on it, separated the words, and focus on vehicles and the cultural experiences related to the auto industry.

The Auto Ethnographer and his guests tell the human stories behind the famous automotive and vehicle brands, spanning continents, countries, and cultures across the globe. Together, they unlock the mysteries of local culture, values, and approaches to success in the vehicle industry. Of course, every cultural interaction faces the risk of faux pas, and those will surely be covered as well. 

The Auto Ethnographer's guests made the vehicle industry happen in their country markets. Now they tell their stories. Each guest will relay their experiences while addressing cultural challenges they faced. Guests range from current and past industry leaders to newcomers and rising talents. They are either expats in a foreign land or local employees working with a foreign brand in their home country. 

The target audience are Individuals fascinated by the auto industry and how to navigate cultures for successful outcomes. The audience are either seasoned professionals or newcomers seeking to learn how to build their careers with global insights. But don't think this is limited to the auto industry. These international business principles are valid across industries.

John Stech engaged in his 30-year career with Mercedes-Benz, Chrysler Corp (now part of Stellantis), Volvo Car Group, and VinFast Automotive of Vietnam. He has lived and worked on five continents, interacting with thousands of people from dozens of different cultures. Now he brings that experience to you. 



The Auto Ethnographer with John Stech

John Stech, The Auto Ethnographer, shares his insights and experience on how international culture impacts the global automotive industry.

John Stech

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