Today’s guest is Mathilde Leo. She's the Head of Community and Customer Education at Circle, an all-in-one online community, program, and course platform for entrepreneurs, startups, and nonprofits.
She's been building online customer communities from scratch since 2021. As the first community hire and employee #11, she was instrumental in crafting and implementing Circle's original community-led strategy, which helped onboard, activate, and educate 10,000+ customers, building some of the most innovative community businesses on the planet.
Before Circle, Mathilde co-founded MakingJam, the leading European product professional conference. It was a side project she turned into a thriving community business.
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The Community Strategy Podcast (CSP) offers interviews with online community leaders who share their community-building journey. Our podcast covers community concepts, community building, community strategy, community structure, community membership, and community management. We deep dive into the best ways to launch with platform reviews, give our thoughts on cultivating engagement, and the keys to identifying ideal members who will keep coming back and becoming super supporters.
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