#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers.

Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions.

To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia.

RESOURCES

Medallia: https://www.medallia.com

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