#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience and employee experience and the latest updates from Medallia.

Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in fusing the two together? How can organizations integrate CX and EX to create better customer interactions, drive employee engagement, and unlock real business value?

Joining me today is Sasha Fard, Country Lead for Customer Experience Management at Capital One.

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