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Cool HR
30 Plays2 months ago
The Commute Gets Cool with HR! Join us as we explore the evolving world of Human Resources with Teri-Lyn Rebelo and Chrissybelle Paulino!
Ever wonder what an HR Business Partner really does? What are they responsible for, and what are they definitely not responsible for? And, of course, what are their go-to karaoke songs? We've got the answers to those questions and more in this episode!
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Transcript
Introduction and Welcome
00:00:00
Speaker
Code to launch, plan to scale, tech and product can never fail, feature flows and future top. Hit play now, let's take the walk. This is the commute where tech meets traction.
00:00:15
Speaker
Shift wants to change careers, I. Just to be clear, that was recorded. yeah Good morning, afternoon, or good evening, everyone.
00:00:26
Speaker
i am your host, Noel Goldberg, pronouns he and him. Welcome back to another episode of The Commute. I hope you are enjoying your either morning, midday, or evening commute.
00:00:42
Speaker
Or as I said last time, maybe you're having some lunch or a snack and just tuning in. And and if you're doing that, i hope it's something delicious.
Meet the Guests: Terry Lynn and Chrissy Bell Paulino
00:00:51
Speaker
ah Like I say, really excited about this podcast um because I'm excited about all them. But I have two of my favorite people with us.
00:01:01
Speaker
um So if you don't mind introducing yourselves. Yes. So hi, everyone. Thanks for tuning in. This is my first podcast. Check it off the old bucket list.
00:01:12
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um My name is Terry Lynn. My pronouns are she and her. Most of you probably know me as TL. Hi everyone. And first time for me as well.
00:01:24
Speaker
My name is Chrissy Bell Paulino. I go by Chrissy. Hi everyone. So thank you for joining. I love talking about HR.
HR Roles and Support at LDML
00:01:36
Speaker
Honestly, it's one, I'd say we are very lucky at LDML to have, um, a team of a very talented HR folks that you two are a part of, uh, to help guide us through all the trials and tribulations that we go through.
00:01:54
Speaker
um But it's also like i love watching from afar, um seeing how you navigate it. um You know, I've there's so many things I'm fascinated about. And, you know, but one thing that the two of you are business partners.
00:02:10
Speaker
And so maybe just from each your lenses, i what you, what a business partner does, um but that obviously the area um that you specialize within LDML.
00:02:24
Speaker
ah Chrissy, you want to, you want to take a crack at it first? sure all right So um from a partnering perspective, so how I see this role is we partner actually and with two hats, um partnering with the business and partnering with our colleagues.
00:02:43
Speaker
A lot of people think that HR is just one-sided when we're not. We were partnering both. We're supporting both the leaders and the colleagues. um So for here at LDML, support um the advanced team, the PCX team, the loyalty and PCO team and the product team. Okay. So, but what goes into the day to day of it with, um with them?
00:03:09
Speaker
Well, see, that's the thing. Every day is a different day. Yeah. As much as you plan your day, things could change and things could spiral. So um as much as we try to keep within the business and understand what each businesses are going through, because everybody, every team is very different.
00:03:26
Speaker
um But it's just literally keeping that connection and making sure that Leaders feel supported. Collees feel supported. And just being there, every day is never the same day, yeah which is what I love about this job, honestly.
00:03:40
Speaker
Tiel, which areas of the business do you support?
Tech Domain Support and Communication
00:03:44
Speaker
So I support um the tech business and um and then the e-com businesses. So SDM, Joe Fresh, and Strategy and Partnerships.
00:03:55
Speaker
Mm-hmm. Yeah. On PCX? That's me, yeah. Oh. I used to support PCX. So, yeah. So, Mita shipped end of December, beginning of Jan this year. yeah um And so, PCX.
00:04:07
Speaker
I mean, I get it. Charu and Calvin. Right. That's good enough right there. I am. Right? Yeah. Exactly. Yeah. um So, like, what's a day in the life for for an HRPP? Yeah.
00:04:21
Speaker
Yeah, like, you know, obviously it's very different, like, you know, working within ah tech organization and then pivoting to work with a team of strategists. Yeah.
00:04:33
Speaker
um That's got like, you know, you got to wear different hats times, right? Yeah, you do. Absolutely. But I do think that at the end of the day, people are people. And that's what the HR support really focuses on is, you know, the colleagues. So yes, do different things come up between, you know, the Joe Fresh business and then a tech business and eng team? Absolutely.
00:04:56
Speaker
But at the end of the day, You're all people and um we're here to support. Chrissy said it best. We kind of wear two hats where we are there to support the business, but also the colleagues. And sometimes it's about finding that balance.
00:05:09
Speaker
who So what does that mean? um Can you break that down, Chrissy? Like when you say like, yes, it's supporting the business, but we also support the colleagues. like um I guess a better way to ask is why does that need to be said?
00:05:24
Speaker
Right, right. Because as much as we, you know, we tell our leaders to have that rapport with our colleagues, let's be honest, they there are probably certain things where colleagues may feel comfortable speaking to a third party about it, maybe even before they have that conversation with their leader about something and they want to just, you know, get get an ear from HR and just say, hey, what do you think about this? I want to talk about career development. Where do I even start with this?
00:05:52
Speaker
And sometimes it's, you know, depending on various leaders, it might not, it might not be a conversation that's so open. And so the colleagues reach out to us. It's like, how can I start this conversation?
00:06:03
Speaker
Right. And we also look at it as they're finding their dirt they career journey within Blabla. You know, how can we help in that way as well? Yes, we do say go to your leader. and But we also have, we're connected with the enterprise. So we know what other roles are out there or what other leaders are looking for.
00:06:24
Speaker
And we could make that connection too. Love that. um T.L., when... When you work within tech specifically, yeah um it's a mix of different skill sets, right? Huge, yeah. um You know, they're not just a bunch of developers. there' There's a full gamut of things. um So like, you know, the same way you both are are switching hats between all your different like lines of business within tech, you're doing that like at the same time, right?
00:07:00
Speaker
Yeah, yeah. what's that What's that like? Like, how do you like, you know, switching from working with a software engineer, you know, and, you know, 30 minutes later having a conversation with ah like a TPM yeah of S.W.O.R.D., right?
00:07:15
Speaker
Yeah. No, that's a good question. And if you want my honest answer, I'm honestly still trying to figure that out because I am not in this role for very long. And what's funny is I have the HR background, but I don't have the tech background. Mm-hmm.
00:07:31
Speaker
Right. And so this is actually part of my ongoing development for this year is like really immersing myself in the tech business and trying to figure it out and figure out what each team does specifically and how that ah connection goes back and how do they work with the product team.
00:07:47
Speaker
um I'll tell you, super smart group of people like. A thousand times smarter than I could ever imagine to be. So it's about learning their world. And that's kind of where I am right now.
00:08:00
Speaker
Well, okay, so now we're going to make a plug. If there's anyone from the tech org listening right now, hope reach out to TL. Yes, let me know. And say, hey, do you want to learn about my area of practice?
00:08:14
Speaker
And she will be happy to learn, right? Absolutely. Love it. Yeah. Love it. Yeah. And even as we're kind of, you know, evolving and looking at a lot of, um you know, ai those courses that we will, you know, encourage our colleagues to take, like, I'm going to jump into them as well and try to figure it out. Because it's, it's in my opinion, the best way to do it.
00:08:32
Speaker
I'm a hands-on learner. i need to kind of get in there and try to figure it out. So on the Nets podcast, I'll let you know how that's going. love it. So you're going to learn like Python. Oh my gosh, there's just baby steps. Like, you know, let's just start baby notes, okay? Yeah.
Enterprise vs LDML: Agility and Collaboration
00:08:47
Speaker
um So you both come you both have been with the enterprise for some time, right? So you haven't been in LDML your entire Loblaw career.
00:08:57
Speaker
Um, Chrissy, you more recently, i' come from, um, the enterprise. What's like, so what's one thing if you choose from both sides, like what, what are, what's the difference between the two? Um, but like, what's one thing that we, um, from an LDML world can, can, and should learn from like the greater enterprise.
00:09:23
Speaker
I almost feel it should be the reverse at some points too, because, um so the entrance, in here, what, I think I counted 10 months. Geez. Wow, that went back. I know. Yeah.
00:09:34
Speaker
It feels like, but honestly. Yeah. that's Yeah. Wow. So like, and it's funny because I got the same question um the other day, like the difference between the two. And I think there's a lot that the enterprise can learn about the LTML world.
00:09:49
Speaker
eating The way we collaborate, the way we're so at like agility in this place. I can't like we've we heard about it. We talk about it. We talk about it in like B3, everything.
00:10:01
Speaker
But to actually live it is here. And so, um and yes, it comes with fast pace. It comes with um being flexible and and change.
00:10:12
Speaker
um I definitely felt it here than I've ever had in my years in um in the enterprise. I probably felt that in the two years that I was with them, like especially for my previous um group, which was the brands and the hard discount team and the market team.
00:10:28
Speaker
What the change and all those things that I'd done there, I did it here in like within the 10 months that I'm raised here. And that just shows like how we could just, we just moved through the change. We just, we're just so fast paced. Whether it's a good thing.
00:10:43
Speaker
and honestly, I think with this world, it makes sense. Does it fit for enterprise? I think it can. yeah I think it could in certain areas. so Yeah, yeah, yeah. I remember before, just as k Chrissy was starting, we would say to her over and over, and really anybody who starts, it's fast. It's yeah really fast, right? Like if a leader said, I want to do this, like startk start it, don't wait, right? So that I think is one difference is that it feels as though there's a little bit more red tape and structure at Enterprise.
00:11:15
Speaker
yeah Not to say that there's not... structure here, but we're willing to take more risks here, i would say. And is that both from a, ah people like, culture and people and also, like, yes, actually, let me say that.
00:11:33
Speaker
we We will take risks and move fast in building things. yeah But do you do you feel that as an HR group that you have to, that your practice has to adapt to that to be more, to take risks in your practice and like do things at a different speed than you're used to?
00:11:54
Speaker
I think it's more of the speed, if anything. Yeah, I'm not saying to take risks with people. like yeah That sounds terrible when you say it. I don't want know. I don't want it. Yeah, exactly. Yeah. It's been our... Yeah. But yeah, I think it's more of the speed.
00:12:07
Speaker
um I think the practice is still the same. like we always want to make sure leaders, yes, these are great ideas, but you're you're impacting colleagues. You're impacting colleagues' behavior, your their engagement. So keep that hand in mind when you're planning these things.
00:12:23
Speaker
changes to happen overnight. And it's like always keep that lens on. And that's what we're there for is just to remind leaders when they do such things. But for us, it would be change. I think it's just the way we turn things around, if anything.
00:12:39
Speaker
it's the speed part that, yeah, um that Tia was mentioning and warning me of. Yeah. Because if anything, I'm exercising that muscle. Yeah. Like I've never had before. Yeah. And you feel like, so like, did you feel it right away when you joined? 100%. think the second week. Yeah.
00:12:56
Speaker
Oh, wow. Yeah. Fun. Yeah. Yeah. It's, it's a different world. It's a different world, but it's fun. It's a lot of fun here. I've been with LD and now LDML um for over three years, but enterprise almost nine.
00:13:10
Speaker
So like in total. Oh, we're almost at that pin TL. Oh. The 10 year pin. I think my five year pin is still sitting like in my bag. Actually, just not I don't actually know if it made its way out of the bag. I should go find that. um Yeah. So, yeah, I think over the past year or three years, sorry, I've um I've just kind of become accustomed to this. Like,
00:13:34
Speaker
I've always said, you know, at some time, at some point for my own career, i might have to go back to enterprise, right? It's, and it's probably in my future at some point to go back. I don't know where, i don't know what that looks like.
00:13:47
Speaker
But for my own growth, I think that at some point I will go back. I feel like it would be a tough transition to go back. Like I really, really do. Right. I'll tell you, there's no board games and drinks at Ed.
00:13:58
Speaker
i That does not happen. And sip on a can of rosé at your desk there. what Yeah. Doing that. It's just a different role. Agreed. Agreed. So it would be, it would be tough for a lot of reasons, but it is a different culture and I love it here. So.
00:14:13
Speaker
Well, we, we love you both here
Clarifying HR Misconceptions
00:14:15
Speaker
as well. so um You know, I had a question teed up, but you you kind of stole the answer to it, but ask it anyways, because you said it, um you know,
00:14:28
Speaker
you said like, you know, we're not just for the business, but we're for the colleagues as well. um So i maybe I'm jumping to conclusions, but like, what's a, I feel like there's so many misconceptions about HR.
00:14:41
Speaker
um And what would you say? So many. So, but like, what do you say? Like the top of mind is like, Tiel, what's the one misconception that you want to, you want, what do you want to air out?
00:14:55
Speaker
Oh my gosh, this is a lot of pressure. What do I want people to know about HR? The misconception.
00:15:04
Speaker
Listen, elephant in the room, we did not create the RTO policy. This is not an HR policy. yeah Okay, so take us out of that equation. That's one. I think that that one is like relevant. yeah um When people ah get exited from the business,
00:15:25
Speaker
but not it's often looked at as an HR driven thing. And because, you know, of course, like we're there supporting the business. That's where we're putting on our business support hat. Right. And executing.
00:15:36
Speaker
ah girl But we aren't, you know, behind the scenes. Yeah. You know, picking and choosing. no you're the facilitator. You're the facilitator. But that's when it's, I think one of the big misconceptions.
00:15:49
Speaker
Yeah. um You know, I, We see us if we're walking around the hall so many times people are staring like what eight what is HR doing here? You're like, I'm just going to get a donut like everybody else. I just need a coffee.
00:16:01
Speaker
And they're like looking like it's a lot. So those are some of my. Oh, like we need to have t-shirts made. Like, you know, HR are people too, right? i have, you know what? I should have wore it today.
00:16:13
Speaker
i have a sweater. It's my, one of my favorite sweaters. Some of you may have seen it on calls. It literally is just a plain black crew neck and embroidered small. It just says cool h r And it's my favorite sweater.
00:16:25
Speaker
Just cool a jar I love that. Cool Chrissy, is there a misconception that you want to ah you want to put out there? and dan So many. So do we make the policies? and No. We help enforce it and remind and educate. That's what we're here to do is just help educate and translate what it means.
00:16:45
Speaker
um And then this is where we partner with the leaders to make sure they're enforcing it. This is where we partner the colleagues to understand what they absorbed from the policy. But it's not it's not an HR thing, really.
00:16:59
Speaker
um It impacts us, too. We're colleagues. TL and are colleagues as well. Those policies apply to us, too, right? So we don but we don't create them. um I do like, we just had an example right now.
00:17:13
Speaker
hele and I are just walking around. The floor just stops and freezes. Always. and I just want to wave hi. I just like, day. And then it's like they do because they know who we are now. They know like, oh, here's HR. They're coming. Well, glass half full. that just means you're special.
00:17:31
Speaker
yeah Just look at it that way. yeah Right. We're humans, too. um um where humans too You are lovely humans, if I may add.
00:17:42
Speaker
um All right.
Personal Touch: Karaoke and Cocktails
00:17:44
Speaker
It's rapid fire. Oh, no. Yeah. Okay. I'll give you two each. Okay. um This is fitting, TL. I'll start with you. Considering that, you know, the podcast might have a new jingle. You just heard.
00:17:59
Speaker
What is your go-to karaoke song? um Oh, my gosh. Okay.
00:18:06
Speaker
Oh, gosh. What's it called? um Oh, I can't think of the name. Oh, she might have to sing it. Oh, Sally. You know that? Yeah. That's the one. What's it called? can't believe he sang that. It's amazing. see Oasis?
00:18:19
Speaker
It's Oasis. Yeah. But yeah, that one. That's my go-to. Okay. That's my first. Interesting. Yeah. Oh, wow. I also then pull some Selena in, but I don't speak Spanish, so that always...
00:18:30
Speaker
Wow, okay. yeah That is not a direction I would have thought. yeah Wow. It's amazing. saint people Yeah. So Aaron Benner, do you know him on the strategy team? um We were talking about karaoke.
00:18:43
Speaker
His go-to is Seal Kiss My Rose. I was like, wow Wow. That's a very impressive song to break out right away. Yeah. Yeah. um Okay.
00:18:57
Speaker
Chrissy, what's yours? I'm not going to sing like TL, but, um, okay. Typical Filipino with, you know, karaoke. Cause we love this. Um, Whitney Houston. a Oh, wow. You go big too.
00:19:10
Speaker
so i'm day I'm not going to do it here. It's going to be, but did you do it at the holiday party? no I well yeah can do it this time. Perfect. Love it.
00:19:22
Speaker
Um, okay. Favorite summer cocktail. Ooh. um
00:19:31
Speaker
And those who know me know I like all sorts of cocktails. I really like a rosé in the summer or I'm really into a spicy Marg in the summer. it. Yeah, I love a spicy Marg. I'd say probably that one. Okay.
00:19:44
Speaker
Chrissy, how about yourself? I don't know. if I don't think this is summer. I think this is all year round, but it's espresso martinis for all day. Oh, look at her, eh? With the cool kids. Oh, look at her.
00:19:57
Speaker
ah This was great. Did you have fun? So much fun. So much fun. Right? Was it was it everything you thought of and more? it was everything you thought of and more. Love it. yeah i Love it. and it Well, TL, Chrissy, thank you.
00:20:11
Speaker
Thank you. Thank you for having us. And we hope to have you back. Yes. With my new jingle starting. Absolutely. Yeah. Yeah. Jacob. It's an alphabet though, Jacob. Love it Love it.
00:20:23
Speaker
Love it. All right, folks. I hope you're enjoying that commute or that snack or meal. And we'll see you in the next one. Thanks. Bye.