Achievement is self-centric, but contribution is all about creating impact and building up values for a larger goal. Such is the outlook of our guest on the latest episode of Founder Thesis.

 Belonging to a humble background, Amitava Saha, Co-founder and CEO, Xpressbees, is a first-generation entrepreneur and has completed his engineering from the prestigious IIT-BHU campus and MBA from IIM, Lucknow.

 In a candid conversation with Akshay Datt, he tells us about how his well rewarding corporate job was no match to his hunger for contributing more to a smaller organization. In this pursuit, he teamed up with Supam Maheshwari of Brainvisa Technologies, one of the largest e-learning ventures in India. But one thing led to another.

 Amitava recalls buying things for his infant daughter from the countries he visited for business trips. This made him aware of the huge opportunity for an online platform that would give Indian parents access to the best baby care brands. This is how the seeds for FirstCry were sown.

 He further talks about how the commitment to providing an excellent delivery experience to young mothers led to the birth of Xpressbees in 2015, which at present, is delivering in more than 2600 cities across India.

Tune in to this episode to hear Amitava speak about how Xpressbess is disrupting the Indian supply chain ecosystem with fast and reliable delivery and outstanding customer service.

Key takeaways:

• Operational excellence is everything.
• Prompt customer service = Happy customer
• How technology brings efficiency