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How to Choose the Best Credit Card Payment System for Salons and Renters
145 Plays1 year ago
🎙️ Episode Title: "Mastering Payments: Choosing the Right Credit Card System for Your Beauty Business"
🎧 Host: Greg Robins
📣 Guest: Chris Browes, CEO of Kubera Payments System
💡 Episode Focus:
Navigating the complexities of credit card payment systems can be daunting for any salon, spa, or barbershop owner. But guess what? It doesn't have to be. This episode dives deep into the world of payment systems, demystifying fees, equipment, and much more. And this isn't just for business owners—individual chair renters, this one's for you too!
What You'll Learn:
1️⃣ The Importance of the Right Payment System:
Discover how your choice of a payment system can elevate the customer experience, streamline your operations, and even boost your bottom line.
2️⃣ Demystifying Fees:
Chris Browes explains the types of fees you might encounter, like flat fees, interchange fees, and tiered rates. Learn why opting for the cheapest option isn't always the best route to take.
3️⃣ Equipment Choices and Costs:
From traditional POS systems to cutting-edge mobile solutions, we discuss upfront and rental costs and what's optimal for different setups, including multi-station salons and individual chair renters.
4️⃣ Mobility Matters:
Get insights into the advantages of mobile payment options, especially if your services extend beyond the walls of your salon or you're a chair renter hopping between locations.
5️⃣ Reliability is Key:
Learn why it’s crucial to opt for a payment system known for reliability and how to handle unexpected system outages.
6️⃣ Customer Service:
Hear real-life stories that highlight the critical role of customer support when things go south.
7️⃣ Software Integrations:
Chris emphasizes the importance of a system that seamlessly integrates with your existing business software.
8️⃣ Chair Renters, Listen Up!:
We wrap up with special considerations for individual chair renters, from contract flexibility to networking and shared payment systems within a larger establishment.
🤝 Partner Spotlight:
Kubera Payments System is not just a guest on today’s episode; they’re also a trusted partner and recommended supplier to BeautyCouncil members. Find out more here.
Recommended
Transcript
Introduction to Credit Card Processing Systems
00:00:00
Speaker
Are you paying too much for processing credit cards? Do you find the options for choosing the right system totally complex and confusing? The best system is one that is custom made for your business. And today we help you understand the basics of credit card smarts.
Meet the Expert: Chris Brows from Kubera
00:00:27
Speaker
Hey everyone, I'm your host, Greg Robinson. Today we chat with Kubera's Crisp Brows, an expert in credit card processing for salons, bars, and barber shops. Let's swipe over to the conversation now.
00:00:40
Speaker
Hey, Chris, it's great to have you here on the program, our second episode. Thanks for joining us. Tell us a little bit about who you are and what you do. Thanks so much for having me, Greg. I really appreciate it. I am the CEO of Kubera Payments Corporation. I've been in the payment processing space since 2007, first at a company called Versipay.
00:01:00
Speaker
and then at a company called Kubera where I'm one of the founding partners and shareholder. Nice, and you're based right here in British Columbia, is that right? That's correct. Our head office for Kubera payments is in Vancouver, but I actually moved up to Nelson a few years ago, so I'm up nestled in the Kootenai Mountains and love it up here, but spend quite a bit of time in Vancouver as well.
00:01:21
Speaker
Very nice. So your local people can get ahold of you if need be, and you're in the area code in the time zone. So that's always helpful, right? That's true. And our team are all across British Columbia.
Why Custom Payment Systems Matter
00:01:33
Speaker
So in addition to our proud partnership with the beauty council, we're also recommended by the BC Chamber of Commerce and the BC restaurant and food services association to their members. And our agents and representatives are spread across the province, but mostly in the lower mainland.
00:01:49
Speaker
Perfect. Well, we consider ourselves kind of close to restaurants because we are a customer facing industry and we have a variety of services and products that we sell. So it's good to be connected with you. So let's just give me, give us a basic outline. Like what is sort of the, the right payment system? Like how can it enhance just in really broad terms, the customer experience and how can it streamline operations and how can it positively impact revenue just in a really high
Integrating Point of Sale and Payment Systems
00:02:15
Speaker
level way?
00:02:15
Speaker
Well, that's a great question. Thank you. So first, I would like to note that there is a separation between the point of sale software system that a business might use for customer management and product management and the payments component of their business needs. Some solutions offer
00:02:40
Speaker
an integration between a point of sale and customer and product management system, as well as the payments component. Some systems are just the payments component. And depending on what the right fit for your business is, you're going to find that some combination between the two components is going to be critical to your long-term success.
00:03:02
Speaker
So in terms of the significance of the right payment system, I would say that when working with customers, studies have shown that businesses earn more revenue when they accept multiple payment types aside from just
Cost vs. Revenue Benefits of Credit Cards
00:03:19
Speaker
cash.
00:03:19
Speaker
So if you picture yourself walking into any retail establishment that you might go to and they say, oh, I'm sorry, we only accept cash. Well, that might limit what you're willing to purchase that day. So if you're, for example, a little tight on cash that month,
00:03:38
Speaker
you might find, hey, you know what? I'm not going to go for a cut and a color today. I'm just going to go with a cut because I don't have as much cash in hand as I would like to. And so that can limit the spending that a customer is willing to do. When you accept credit card, you open up
00:03:57
Speaker
the opportunity for customers to increase their total spend. So they might walk out that day with a cut of color and product because they're in a position to do so because you're offering them multiple payment options. So although there is some costs associated with credit card and debit card acceptance, by offering options aside from just cash, studies have demonstrated that businesses earn more total revenue despite the fact that there can be some costs associated with that.
00:04:26
Speaker
Another thing to keep in mind is you want to have a payment system in place that's going to suit the unique requirements of your operation.
Choosing the Right Payment System for Your Business
00:04:37
Speaker
So for example, if you are just starting out and you're doing some nails on the side, you might be looking for a solution that has no setup costs.
00:04:48
Speaker
no hardware costs, no monthly fees, just a system where if people want to pay with credit card, you have the ability to accept that credit card from them. And there's some really great virtual solutions like that that have apps that can run on your phone that allow you to accept payments from people who are interested in paying using that sort of a method. And then as your business continues to grow, you might look at options that can
00:05:12
Speaker
connect to your phone or you might look at standalone payments terminals. And then for even larger organizations that might be a full service salon, they might be looking for something that's a countertop feature that might have a cash drawer and a barcode scanner to support the sale of their products. So from a business perspective, identifying your unique requirements is a really important thing. There's no one size fits all solution.
00:05:39
Speaker
Uh, because, uh, every business has its own special, unique needs and requirements. And so making sure that there's a system in place that's going to be a fit for them, uh, is, is really, really critical as a first step. There's a lot of things to consider when you're implementing a.
00:05:55
Speaker
customer management system, a point of sale software and a payment software system. And so we always recommend talking to an expert first to identify what your unique needs are, what you'd like to see in place that will help you manage your unique operation in a way that's going to help you see the most amount of success. And of course, you know, limiting cost is critical. So putting a solution in place that's going to meet your financial needs and expectations is important as well. You don't want to
00:06:22
Speaker
you know, come in with a solution that has too many bells and whistles that you're not going to use and aren't going to be valuable for you because you're going to end up paying more than you need to. But you also want to set yourself up for success as your business continues to grow. Awesome. So it sounds to me like customization is key. There really is no
00:06:37
Speaker
One size fits all. It's like you just don't go by one piece of equipment and it's going to work from you from your early days as a part time professional to perhaps owning an operation with two or three staff and having considerations like staff, whatever employee details that you've got to deal with. So customization is really where it's at. One thing you did mention was sort of like the fees and how they can impact the whole decision making process. Can you just talk a little bit about what kind of different fee structures there are like flat
00:07:07
Speaker
the interchange and tiered rates. Let me just describe to everybody how that works and what the different formats and costs can be.
Understanding Payment Processing Pricing Models
00:07:16
Speaker
Absolutely. So the first thing that you need to think about is hardware. So depending on the nature of your requirements, there may be some hardware as a component to your deployment.
00:07:29
Speaker
So we talked a little bit about, um, virtual terminal systems that you could potentially manage without any hardware. Those are really great tools, but generally speaking, those would be for people who are more entering into the marketplace as opposed to more established operations.
00:07:46
Speaker
So the first thing to think about is what's the hardware that we need? Do we want a sort of a reader that attaches to our phone? Do we want a payments terminal that comes complete with a printer? Do we want a countertop solution that includes a barcode scanner and a printer and a cash drawer? What are we doing and what do we need? Because that's going to be an important first component of your deployment considerations.
00:08:11
Speaker
The next thing that you need to think about is cost associated with software and payment processing pricing. So depending on what sort of systems and tools you're looking to implement, there's sometimes monthly software as a service. Fees are SAS fees as they're called for access to the different software solutions that are available. Those are the sort of software solutions we talked about that include things like client communications and marketing, scheduling, time clock functionality, payroll sort of functionality, inventory management,
00:08:41
Speaker
management, functionality, those sort of things. In terms of credit card processing fees specifically, there are a few different ways that organizations in the payment space can price credit cards. One that people are most familiar with is something called a fixed or basket rate solution. That would be familiar to people who are using systems like Stripe or PayPal or Square.
00:09:04
Speaker
where there's a base rate that is offered to customers. Usually that base rate is based on the type of payment acceptance. So whether it's a card present transaction like a tap transaction or a chip and pin transaction or a key transaction, there's usually discrepancies between what those rate packages look like as well as for foreign cards. There's often discrepancies there, but fundamentally you're getting closer to cost certainty.
00:09:32
Speaker
with a solution like that. The next sort of option would be tiered rate solution where there's a base rate, but then there's a non-qualified card type interchange surcharges. So that is a pricing model that tends to be a little less transparent for merchants than a basket rate or a fixed fee rate package.
00:09:55
Speaker
And then there's an interchange plus model, which is a more transparent pricing model, but it is a variable rate package. So what that means is Visa and MasterCard charge what's called interchange. That's the hard cost from the payment brand networks for using different cards, processing different cards on their network. So that interchange rate varies based on the card that's processed. It varies based on the business.
00:10:22
Speaker
that the client is in, and it varies based on the way the transaction is processed, so card present or card not present. And this is publicly available information, so anyone who's interested in learning more about interchange can go on Google Visa Interchange Canada, MasterCard Interchange Canada.
00:10:37
Speaker
I'm gonna be able to locate PDF documents that outline all the different interchange rates that are currently available for all the different card types and processing types but for example let's say that card cost one point seven percent to process an interchange plus model will have that interchange surcharge.
00:10:59
Speaker
on top of that 1.7%. So for example, interchange plus 0.25% would make that card that costs 1.7% from Visa MasterCard to process cost the merchant 1.95% to process.
00:11:14
Speaker
Interchange plus pricing is a variable rate model but a little bit more transparent and easy to understand than a tiered rate model. The flat fee model is the most easy to understand but usually ends up working out to being more expensive because in the end, processors who are charging a flat rate are going to be augmenting those interchange costs by a certain amount.
00:11:38
Speaker
so that they can earn the spread, that the revenue component for them is between what interchange is and what that flat they charge. Those are the three main models. Thanks. Some of those words or those chunks of phrases are kind of complex. So I can see how people can get intimidated or sort of get lost in the models.
00:11:59
Speaker
I do wanna look at though real quick interchange fees because there is a real trend in our industry to kind of use what's called a cost plus model to reduce money being lost in color application.
Interchange Plus Model Explained
00:12:11
Speaker
So essentially many of our members are using tools like CelanScale or Vish to pour product into a system that can actually weigh it, cost it, and then charge the client accordingly. It's also very fair for the client. So it's a lot like getting your car fixed where you have
00:12:28
Speaker
your parts and your labor, and it breaks those out into two parts. And so when you look at your bill, you feel as though what you've been charged, which can sometimes be a lot, at least what you're doing is you're just paying for what it is that was done to your car and the parts that were added. So to me, the interchange kind of feels the same. Am I right in that? And that is sort of a cost plus. In other words, it's very transparent, as you mentioned. So am I right in that thinking?
00:12:56
Speaker
Yeah, I think that's a really great analogy. With an interchange plus pricing model, the advantage for the business owner is that in a similar way to what you're explaining, you're only paying for the cards that you're actually processing and you're paying as close to the hard cost from Visa MasterCard for those cards as possible. So when you're using a basket rate model or a fixed rate model like you would see from a solution provider like say
00:13:26
Speaker
Square, if it's a card present transaction from Square and the example that I provided before of the interchange rate of 1.7%, on a interchange plus pricing model, the merchant would have paid 1.95% for that card. But on a basket rate or fixed rate model from Square, for example, that merchant would have paid 2.65% for that same transaction.
00:13:53
Speaker
So you can see that there's a substantial distinction. There's a three quarter percent distinction between what that merchant would have paid if they were on the interchange plus pricing model as opposed to the basket rate model. And the reason for that fundamentally is that a basket rate or a fixed rate model from a solution provider like Square, what they're doing is they're saying, okay, well, you know, we can't charge a fixed rate of 1.95% because what about a card that costs more?
00:14:23
Speaker
So when they provide a basket rate or a fixed rate of 2.65%, what they're essentially doing is saying no card is going to cost us more than 2.65% to process. So we'll charge 2.65% and then we as Square will make the spread on those less expensive card types. Whereas if you as a merchant go with interchange plus pricing, you're only paying what is an appropriate amount based on the actual cards that you're processing.
00:14:52
Speaker
Got it, got it. So a more expensive card could be one of these Platinum Plus where people are getting 1% cashback or a whole bunch of points to go and fly somewhere fancy. Someone's got to pay for that and it's the merchant, it's the salon, am I right? That's a good analogy. Generally speaking, cards that have more points and perks and cashback rewards
00:15:16
Speaker
are considered for, if you were using say a tiered rate model, those would be considered non-qualifying card types. And just generally speaking within the industry, interchange rates are higher on those business cards or cards with those extra points and premiums. So in the end, the merchant pays more, generally speaking, for cards that have more points and premiums and rewards, just like you've indicated.
00:15:41
Speaker
That's correct. My grandmother always said nothing in life is for free. I just did some real quick math here, total back of the envelope. But if you're doing $1,000 a week taking two weeks vacation, let's say that's gross revenue and you're doing it all through credit card processing, that's $50,000 a year. A 0.75 difference is roughly about $350 a year.
00:16:01
Speaker
just real simple math. I know it's not very scientific, but still $350 a year is what could be bleeding out really for no benefit to the business if you're just simply doing credit card transactions. So it does add up, right? And then if you're doing it for 10 years, that's $3,500. That's whatever it is. It's a nice little vacation or money you could put towards your children's education or a number of other things, right?
00:16:26
Speaker
Absolutely. Especially today, with costs going up across the board, any opportunity to keep money in your pocket as opposed to giving it away to a foreign bank entity or processor, any opportunity to keep that money in the business owner's pockets, I think is a really great thing.
00:16:47
Speaker
that example that I provided isn't even the whole story. So for example, keeping with the Square example, if a merchant was to key a transaction into Square, that's 3.4% they're paying now. So the costs can increase depending on the nature of the transaction, the process. Oftentimes, the cost reduction opportunities are even in excess of that number that we quoted. This was kind of a bit of a back of the napkin sort of thing.
00:17:17
Speaker
Of course, the other thing to mention is as a business grows, you might find that a business that's a salon is processing hundreds or hundreds of thousands of dollars a year. The opportunity for cost reductions continues to grow as the amount of credit card processing increases as well. Certainly, any opportunity for cost savings and any opportunity to keep that money in the business owner's pockets instead of the bank's pockets is a good thing.
00:17:45
Speaker
Absolutely. Couldn't agree with
Payment Options for Salon Chair Renters
00:17:47
Speaker
you more. In our industry, we have a lot of individuals who are chair renters or individual companies within a salon, let's say. Is there a good starting point for people who are just starting out renting a chair, maybe working three, four, five days a week, but not doing full time, full volume, full days, they've got
00:18:05
Speaker
children that they have to get to and from school or they've got other responsibilities in their lives but they will eventually go on to more of a full-time opportunity. Is there a good starting point for them when it comes to credit card transaction equipment and choices? That's a great question as well. So first I can mention that we see this in two ways with salons. Some salons that we've worked with in the past
00:18:30
Speaker
are happy to accept payments on behalf of the chair renter and remit those funds to them. So there are options available in the marketplace and I can kind of take you very briefly through a couple of potential workflows. So workflow number one is the customer goes to the front counter and executes payments and that payment is tagged in the system to a particular chair renter and then those funds are remitted to the chair renter by the
00:18:59
Speaker
a salon owner on a regular basis. Option number two is there are payments hardware options where the chair renter can actually have their own merchant account, which essentially allows the funds to go directly into the chair renter's bank account and the fees be debited directly from the chair renter's bank account. And that can be tied into one payments terminal.
00:19:24
Speaker
So let's say that there's five different chair renters in a salon. The customer goes to the front counter. The front counter says, oh, you had an appointment with Denise today? Oh, yes. The clerk selects Denise from the list of chair renters. And then when the transaction is processed, it goes directly into Denise's bank account and the fees are removed directly from Denise's bank account. So that's called a multi-merchant account or multi-mid terminal deployment.
00:19:51
Speaker
And then the third option, which I think is what you were initially kind of contemplating, would be that the payment is accepted directly by the chair renter and the customer avoids having to communicate with the clerk at the front counter on their way out.
00:20:06
Speaker
And in that case, there are a number of different options that, you know, the chair renter could have right there with them. Option number one would be a virtual terminal system. And I alluded a little bit to this earlier on in our conversation, but a virtual terminal only system would run on an app on their phone or on a tablet or even on a computer. And that sort of system can be available with no setup fees and no monthly fees and just a pay as you go sort of model.
00:20:36
Speaker
One of the advantages of that sort of system is that you don't have to buy any hardware. You don't have to worry about having any hardware. You don't have to take anything around with you except for your phone. The other cool thing about those sort of systems is you can store credit card numbers in them securely. So you're not actually storing it in your phone. You're storing it in the PCI level one certified servers of the virtual terminal provider. And so what that means is, you know, you have a regular client who comes in every week for, you know, a trim.
00:21:05
Speaker
and or you know your nail salon and she comes in every two weeks to get her nails done and you say oh hi Cindy should I just charge this to your credit card that I have on file? Cindy says yes she doesn't even have to pull out her credit card you don't have to worry about any sort of hardware. When she leaves afterwards you just log into your virtual terminal you pull up Cindy's account profile you charge her the 150 bucks for the service
00:21:31
Speaker
And Cindy receives an email receipt directly to her email address or phone outlining the payment that she's made. And of course, you can also take a credit card number right there from the customer and key it right into the system and accept payment that way too. So a lot of great options with a virtual terminal system that doesn't require any hardware and can be a really great way to get going if you don't have much in terms of payments transaction requirements.
00:22:01
Speaker
The next option is, you know, the square type of system or a system where there's like a mobile reader that connects to your cell phone or tablet via Bluetooth. You can usually tap transactions to those as well as insert cards. And then the pin gets entered on the phone. So like on the app that is controlling the device, those can be good systems for people if it's the right fit for them. Usually you have to purchase the hardware and then you pay the per transaction fees for the, uh, for the transactions.
00:22:31
Speaker
And then the third way that people are very familiar with and comfortable with is actual physical payments terminal. Those payments terminals usually will come with printer paper in them. That's one of the distinctions between a solution like a virtual terminal or a solution like a traditional dongle.
00:22:49
Speaker
that's attached to your phone via Bluetooth because those sort of solutions don't offer a printed receipt. So if you're the sort of person that really wants to offer a printed receipt to their customer or you believe that your customers are going to be most comfortable using a more professional solution like a physical payments terminal, then that would be kind of the next step. Next step up would be a physical payments terminal that includes a printing option.
00:23:12
Speaker
And those would be the three options I would suggest for somebody who's renting a chair if they wanted to manage the payment acceptance themselves. Lots of options and certainly you could grow from one to the
Scaling Payment Solutions as Business Grows
00:23:24
Speaker
other. So you could start with the basics and the simplest and then you could migrate as your career advances to something a little more sophisticated and tailor it to your brand and your marketing and your clients and just it can grow with you.
00:23:36
Speaker
Absolutely and also considering these options from a salon owner's perspective can be valuable. From a salon owner perspective, you might choose to offer the option to people renting chairs from you to leverage your infrastructure for payments acceptance.
00:23:56
Speaker
or you might not want to, or some people who are chair renters might say, you know, I'm bringing my own, or some people who are chair renters might not want to have to worry about that and might really appreciate that the salon owner has a solution that could be a fit for them. Lots to consider both from the practitioner's perspective as well as from the salon ownership perspective.
00:24:15
Speaker
Yeah, absolutely. Just want to wrap up here on something that is not equipment related because it's a lot of bells and whistles and hardware and stuff.
Importance of Customer Service in Payment Systems
00:24:24
Speaker
Let's talk a little bit about the importance of excellent customer service when a terminal goes down and it can be really nerve wracking when
00:24:33
Speaker
you've got a client and they're all fixed up and they're ready to go and then you go to turn to your payment system and it is put not working, won't boot up, whatever it is. Can you just describe to us the importance of that ability for members, our members and the hairstylists and skincare technicians to be able to quickly connect with customer service and have their problems resolved?
00:24:55
Speaker
Yeah, you're absolutely right. Nothing is more frustrating than having a technical issue when you're looking to accept payments. And certainly when you're making your decision about what payments provider to work with, working with someone who takes customer service seriously and has a track record for providing good customer service is one important consideration.
00:25:21
Speaker
Sometimes as important as cost, sometimes just having the cheapest possible thing doesn't necessarily mean that it's the right fit for a particular business. And so service and support is one component to payments acceptance systems and services that, you know, needs to be part of the decision-making process. A few things I can mention in terms of specific payment terminals and reliability.
00:25:50
Speaker
So when we talked about the virtual terminal system a little bit earlier, those systems don't rely on any hardware of any kind. So providing you've got internet access, either through wifi or through cellular connectivity, you will be able to process payments through a virtual terminal. So some businesses choose to have a virtual terminal system in place, whether they have another payment system or not, because it's a great backup.
00:26:20
Speaker
If you're in a virtual terminal solution that has no setup fees and no monthly fees and it's just pay per use, it's a great backup because even if you have a payments terminal in your hand, if you drop the payments terminal on the floor and it shatters into a million pieces, you know that you can log into your virtual terminal on your phone app.
00:26:39
Speaker
and still accept credit card payments from your customers and not miss a beat. It's nice to know that you have that as a backup and many businesses choose to do that. When it comes to payments hardware, there's always the potential for a hardware failure. For example, like I said, maybe through physical damage.
00:26:57
Speaker
And, you know, having a virtual terminal as a backup is a great idea. And, you know, you have to be aware that obviously, just like with your cell phone or with any other piece of technology, you want to try and keep it safe, right? So, you know, you don't want to be dropping it, you know, and doing other things that can cause potential damage to it.
00:27:15
Speaker
So one component of reliability is hardware failure. Sometimes that can be caused by a defect in the hardware itself. Sometimes it can be caused by impact caused to the hardware. But then there's also reliability of the systems that you're utilizing. Sometimes payment processing systems suffer downtime periods, and that is really, really frustrating for merchants who are relying on those systems.
00:27:43
Speaker
Ideally, you'd be working with a processor who has local offices or representatives that are available to support you in the event that something's not working properly so you can get some troubleshooting right away. Figure out what the source of the issue is. If it's a hardware issue, then getting someone down there to replace your hardware right away is really critical. Not having to wait on hold.
00:28:06
Speaker
for 20 or 30 minutes or 60 minutes is really nice. Nothing more frustrating than being there with a client and having a problem. The transaction is not going through, pardon me, the transaction is not going through and then having to call your processor and sit on hold for an hour. That's not a great sort of thing to happen when you're, when you're staying there dealing with a client.
Evaluating Payment System Providers
00:28:28
Speaker
In terms of customer service, you'd be looking to hopefully work with a team that has no automated phone tree or that is going to be responsive to you if or when you have issues. You want to make sure you're working with systems that are reliable, that have limited downtime.
00:28:45
Speaker
sometimes might want to consider having a backup solution in place like a virtual terminal from an alternate provider so that if you do have an issue with your core solution that you do have a backup available to you so that you can limit your potential exposure to downtime events and of course you know you want to try and
00:29:03
Speaker
take good care of your hardware because in the end it's an important tool for doing business just like a hair dryer or anything else that you're using day to day. So just doing your best to try and maintain that equipment in working order is also of course really critical.
00:29:19
Speaker
Absolutely. I always recommend to people to keep your big latte well away from your machine. You never know when it could get tipped over, right? Exactly. And one thing to consider as well is different processors that you'll work with have different return and exchange policies for hardware in the event that there is damage that's occurred to it. So make sure you're clear with your provider on what costs you might see in the event that that latte does spill on your terminal.
00:29:48
Speaker
And, you know, make sure you're working with a provider that is going to have, you know, acceptable terms and conditions to you in the event that, you know, you do suffer a hardware issue of some kind. And, you know, make sure you run through that with your representative and say, hey, well, okay, what if this happens? What do I do? So, you know, the terminal is not working. What do I do? Okay. Well, if the reason it's not working is X, Y, Z, whose responsibility is it? What sort of costs are associated with that?
00:30:16
Speaker
and what can I expect in terms of replacement timeframes. It's important to know that information as a business owner so that it's not a surprise in the event that something does happen. Absolutely. Those are really good words of advice.
Connecting with Kubera Payments and Final Thoughts
00:30:30
Speaker
Chris, it has been a real pleasure chatting with you. You are the expert in this sort of thing and this is a complex thing. I'm sure many of our members would love to connect with you and learn more. So tell people how can they reach you?
00:30:43
Speaker
Oh, well, as a proud partner of the beauty council, you can find us through the beauty council's website and communications. You can also search for us as a Kubera payments. So K U B E R a payments.
00:31:01
Speaker
We're a local BC-based team and you'll be able to see our website. We have a dedicated landing page on our website that's dedicated just to Beauty Council members. You can always take a look at that landing page, get a feel for some of the special, unique offerings that are available to Beauty Council members if you choose to look to our services. Our recommendation is always start with a phone call with one of our expert dedicated team to review your unique needs.
00:31:31
Speaker
And then from there, we will put together a proposal that outlines our recommendations based on their communications with you and next steps if you were to move forward. Sounds great. We will also, of course, post all of this information on our website and have it available. Chris, once again, thanks for all your help and expertise today. Thank you so much for having me. I really appreciate it, Greg.