In this episode of the Community Strategy Podcast, Carrie Melissa Jones shares her community experience from her early days to becoming a full-time consultant. She’s helped create community strategies for presidential campaigns, non-profits, small businesses, and the Fortune Global 50.

She’s the coauthor of Building Brand Communities, the Founding Partner, and COO for CMX Media (CMX Hub), the “community for community builders” that provides training, events, and programs for community builders worldwide.

She started her professional career in community management in roles with Socratic (AI-based education app), Scribd (online library), and Chegg (online book rentals). 

Carrie’s first exposure to online communities was as a supermoderator of a music forum 15 years ago. In 2016, she was named by Salesforce as one of 3 experts to follow in community management. She’s a graduate of UCLA, a current M.A. student at UW-Milwaukee, and regularly volunteers for organizations such as Young Women Empowered and Indivisible Washington.

If you are considering a community consultant, Carrie’s specialties include Community strategy, community outreach, community development, social psychology, community leadership, online communities, virtual communities, and coaching community leaders. 

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The Community Strategy Podcast (CSP) offers interviews with online community leaders who share their community-building journey. Our podcast covers community concepts, community building, community strategy, community structure, community membership, and community management. We deep dive into the best ways to launch with platform reviews, give our thoughts on cultivating engagement, and the keys to identifying ideal members who will keep coming back and becoming super supporters.

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