Become a Creator today!Start creating today - Share your story with the world!
Start for free
00:00:00
00:00:01
Marc Stickdorn 'Exploring Zoom Levels and understanding Journey Map Ops in greater detail' image

Marc Stickdorn 'Exploring Zoom Levels and understanding Journey Map Ops in greater detail'

Doing Design by This is Doing
Avatar
434 Plays3 years ago

Feb 1 - Journey Map Operations: https://www.thisisdoing.com/courses/journey-map-ops-february-2022

In this episode, Ben MacLaren speaks with Marc Stickdorn (main author of the seminal service design books, This is Service Design Thinking and This is Service Design Doing) about understanding zoom levels and how this related to Marc's framework for Journey Map Operations.

The framework helps teams and organisations work better together to manage innovation projects and bridge between organisational silos. 

 

Learn more about your ad choices. Visit megaphone.fm/adchoices

Recommended