#781 ITNation Connect 2025 - Mike DePalma: Building Stronger Channel Partnerships: Lessons from the OpenText Playbook
At IT Nation Connect 2025, Mike DePalma—VP of SMB Cybersecurity at OpenText—sits down with Joey Pinz to talk about rebuilding community in the MSP world, evolving vendor programs, and the tidal wave of AI reshaping security and operations.
Mike shares how OpenText’s new EDR rollout is simplifying life for ConnectWise partners, the surprising results of their latest MSP Report, and why most AI projects fail—hint: it’s not the tech. He opens up about the Datto → Kaseya acquisition, lessons in leadership, and why discipline, presence, and family still define success more than revenue or market share.
🔹 Top 3 Highlights:
- Human capital first — why easy-to-use tools keep great techs loyal.
- AI reality check — 95 % of AI projects fail because they lack MSP-style project management.
- Community wins — peer groups and accountability circles remain the strongest predictor of MSP success.
🔗 HASHTAGS
#ITNation #ITN25 #MSPInfluencer #JoeyPinzPodcast #ForzaDash #MSPCommunity #OpenText #Cybersecurity #AI #ChannelGrowth
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