Become a Creator today!Start creating today - Share your story with the world!
Start for free
00:00:00
00:00:01
Ep 19 - Bret Fadely | Key Lime Pie Beer?
205 Plays1 month ago
Having trouble at the shop? What SMS are you using? That might be your problem. I use Tekmetric, and when I switched, it changed everything. Check them out HERE
I have WAY too many things going on in my life to worry about marketing at my repair shops. So, Turnkey Auto Marketing does it for me, and it's like I hired a social media manager without paying for a full-time salary! Try them out HERE
AI Technology is so helpful! If you use it properly. I've been using Detect Auto's AI at my shop and love the simplicity of it. Try it for yourself and find out HERE
In this episode, we sip whiskey and talk shop with Bret Fadley. Training opportunities are everywhere, but are enough people taking advantage of them? Also, Bret confesses things he wants to improve in at his shop, and he did so unsolicited. Our evil plan is working...
00:00 Pre-Recording Delay & Soccer Chat
09:36 Lancaster Penny Tools Training Event
14:45 Grooming Successor for Business
18:38 "Pay to Quit Dilemma"
23:18 Effective Time Management Insights
30:23 Overcoming Social Anxiety at Events
37:20 Exploring New Teamwork Methods
42:45 "Cost-Effective Power Steering Maintenance"
47:57 Customer Issue Resolved by Competitor
51:24 Shift in Handling Parts Failure
55:02 Choosing Mitchell Over All Data
Recommended
Transcript
Introduction of Brett Fadley and Podcast Overview
00:00:00
Speaker
What is up world today we have Brett Fadley of Fadley's Auto Masters in Pennsylvania somewhere in the York County area. i don't know where York.
00:00:10
Speaker
Oh, it's not York County. It's the city of York and Pennsylvania. I'm exposing my ignorance. but Anyway, Brett is also ah the driving force or has been the driving force behind Tools PA, which you may have heard about on some of the forums and some of the other podcasts.
00:00:26
Speaker
I'm excited to be going to Tools this year for the first time ever. Brian's going on as well. All the cool kids will be there. Of course, you'll be there, too, I'm sure. We had a good time chatting, and I hope you'll you'll really enjoy it.
00:00:39
Speaker
On with the show. Music
00:00:43
Speaker
The following program features a bunch of doofuses talking about the automotive aftermarket. The stuff we, or our guests may say, do not necessarily reflect the beliefs of our peers, our sponsors, or any other associations we may have.
00:00:57
Speaker
There may be some spicy language in this show, so if you get your feelings hurt easily, you should probably just move along. So without further ado, it's time for Confessions of a Shop Owner with your host, Mike Gallen.
00:01:15
Speaker
Real quickly, give us a plug for your podcast that's in the background there.
Craft Beer and Tools Event Planning
00:01:19
Speaker
So Central PA Pour, a little podcast we've been doing for about three years talking about the craft beer industry here in PA and beyond.
00:01:29
Speaker
little fun adventure, and I'll drink to that. Cheers. Heck yeah. Cheers. How many episodes in are you, I ask, as you take a drink? um wherere We're creeping up on 100.
00:01:41
Speaker
Wow, that's awesome. You just told me that you had you had one where you had four different brewery reps in at the same time. Four home brewers. Yeah, that was a long episode. You we are a good time all got very, very well lubricated.
00:01:57
Speaker
Oh, yeah, we did. did That was what I'm talking about. I mean, we went through the the first couple and it's like, well, we got all these beers. I'm like, all right, let's just clear the table and load them up.
00:02:08
Speaker
And we did. I will tell you, the one guy brought a key lime pie sour. So if you're not a sour beer guy, I understand. I mean, I i can drink some, but this key lime pie sour was to die for.
00:02:22
Speaker
You got that tartness of the key lime up front. The graham cracker kind of settled in on the palate, and at the end, as you drank it, the vanilla came the cream vanilla of the creaminess came through. Beer beer people and whiskey people are so sophisticated and i'm like You just want to drink it.
00:02:40
Speaker
I had like three glasses of Jack Daniels and it tasted good up front. And then on the back end, my face went numb and it was great.
00:02:50
Speaker
It got all warm and fuzzy. yeah Yeah. I could headbutt my way through a stockade fence after 40 of that.
00:03:01
Speaker
How do you make a beer taste like Key Lampie? That I have yet to figure out. it's It's some of the ajut adjuncts you put into it. Like, you know, either used like real lime juice or squeezed limes into the fermenting process of it.
00:03:16
Speaker
I have no idea. Don't ask me. I can make a beer, but don't ask me to add all that. now My last one was just my vanilla bourbon stout, which turned out really good. I want to barrel age at some time.
00:03:27
Speaker
i was going to say, is your beer good beer? Yeah. I actually had... a One beer that we brewed with one of our guests and they put it on their tap and they called me this year. They want to do it again.
00:03:39
Speaker
and then I got two other breweries that want to brew two of my recipes. I had some spark beer once. It was pretty good. They're my. And so, hey, if you're coming to tools. In the hospitality suite, we're going to have a craft beer experience. We're going to have two beers on tap. One of one or two are going to be mine.
00:03:58
Speaker
I'm going to brew it. Come up with a recipe with Justin Allen.
00:04:02
Speaker
Oh, that'd be cool. and i'll tell Oh, we got to think about names for it. Headhunter. Yeah. yeah
00:04:13
Speaker
ah Hunter, something Hunter. Yeah, Headhunter. Well, okay, let me give you a little background on my home brewing name. It's Essex Home Brewing because I live on Essex Road, and Essex is an old English town.
00:04:27
Speaker
Mm-hmm. So that's kind of where I stick with a lot of English styles and English names. But the IPA that we're going to brew is. So think of that. Think of like. How about Fox Hunter?
00:04:38
Speaker
That's what they do in England, don't they? Sure. Yeah. I like that. And complain about losing the war.
00:04:49
Speaker
Did you just make a reference about World War Two? Is that what I heard? I don't think it was World War II, Mike. I think it was the Revolutionary War. Anyway, 1812, we kicked their butt, too.
Humor and Recording Anecdotes
00:05:01
Speaker
Hey, so anyway, I've been recording for like seven minutes now. I see that. I see it. I just want to make sure, when are we starting? and so Oh, we started seven minutes and 27 seconds. It's a little too late to do the right thing now.
00:05:15
Speaker
Yeah. Just want to make sure I don't fucking swear too much. Don't worry. It'll be all right. well Well, my, so my mother and my wife have both come to me separately and told me that they can't listen because i curse too much.
00:05:31
Speaker
And I just realized how much I filter when I'm around my mother and my wife, which is not a bad thing. Right. But no, that's definitely a good thing. Yeah. I cursed a fairly large amount in my regular life.
00:05:42
Speaker
My wife will look at me like, did you you realize that, uh, Not everybody likes to hear all that. I don't give a fuck. ah I was at my son's tennis match today, guys as you guys know. Oh, boy. why I was late to get to the recording, which is what led to shenanigans that happened before I hit play.
00:06:00
Speaker
It's neither here nor there. But my son and I were standing there watching one of the late matches go. It was in a tiebreaker, and one of the other fathers was standing there with us.
00:06:14
Speaker
and I had a temporary brain disconnect. This father is also the soccer coach for my son at the high school. Um, and was talking to my son about, he didn't play today because his wrist was injured.
00:06:31
Speaker
Um, and he could have played if he had been tough about it, but he, Oh, boy. Chose not to. And so he was saying to me, I said, he said, man, I really wish I had played today. i feel like I could have beat that kid. And I said, well, if you weren't being such a bitch, maybe you would have.
00:06:46
Speaker
And the soccer coach at our private Christian school that my kids go to. Oh, boy. Just kind of looked at me and slowly walked away. Like, oh.
00:06:58
Speaker
ah Were you like, I've been in a group chat with Dutch all week. I can't help it. Oh, my God. You know, there are a few things in life that bring me as much joy as watching you and Jim Kokona spin Dutch up into a tizzy. Oh, i am but here I'm a terrible person.
00:07:15
Speaker
I'm a terrible person. Hey, um so Mike, I brought something for you. Oh, my God. manner ah So the Velo party at Vision.
00:07:27
Speaker
um like bright flashing lights in a dark space just drive me crazy. It's like, I don't have seizures, but I feel like I should be having a seizure. And so is it was like a dimly lit bar, right?
00:07:38
Speaker
But they had three or four of those strobing light things on every table around the bar. And come to a table and I'd just turn them all off quietly. And then Brett would follow me over at to table and he would turn them on
Tools Event Significance and Growth
00:07:51
Speaker
all all on and wave them around in front of my face.
00:07:54
Speaker
So I took a couple home with him so that he could... ah david we Meanwhile, you're battling motion sickness for your life because the lights are flashing everywhere and they're moving. and Mike, who's your daddy?
00:08:07
Speaker
I literally just got a cold chill with that. hate that. So you told me I had to wear jackets, right? ah Well, yeah. i mean, that's a pretty high. Your button's done.
00:08:21
Speaker
I think that i ah Tanika has declared that I have to wear a jacket at the expo to go along with i support this Jimmy Lee. And who else is doing it now?
00:08:33
Speaker
Oh, geez. Matt Lufke, Joe Schindler had a jacket on. And I know Chris Cloutier keeps saying he wants to get in on it. It's spreading, man. It's spreading.
00:08:44
Speaker
People are getting in on it. Ridiculous attire at industry events. so when i went I mean spectacular attire at industry It was funny. I was in Rick White's class about the the retention, how to retain your A-team.
00:08:58
Speaker
And he was talking about the different personalities like the steamroller, the hugger, and that kind of thing. And he got to the hugger. Now I'm sitting in the front row. And I asked him, should I sit here or should you know should I move back? And he's like, why is's like well, it might blind you.
00:09:12
Speaker
And he's he got to the hugger and he's like, yeah, they dress flamboyant. Everybody just started laughing because I was like, It's me.
00:09:24
Speaker
All right. um We have to get on focus. one of One of the pieces of feedback that I get on a semi-regular basis is ah the reason I like your podcast so far is because you at least make a concerted effort to stay on some type of focus and on subject.
00:09:41
Speaker
And we don't have a subject that we're talking about. We've just been totally bullshitting this whole time. What are we going talk about tonight? We've got tools coming up. How about why why why you cannot afford not to attend these events?
00:09:54
Speaker
works so Well, first, tell tell me about tools. I've never been. I'm coming for the first time this year. Yeah, finally got you guys convinced to come up. here right Lancaster PA. Tools stands for technicians and owners on learning strategies.
00:10:12
Speaker
So it's In the last year and a half, I guess we've turned the event around. So it's we're trying to make it a premier training event like ASTA has become in the southeast.
00:10:24
Speaker
We're trying to turn tools into that kind of a structure up here where you can get training for your entire shop front to back. technicians, all levels, service advisor, front desk, owners, managers.
00:10:37
Speaker
So and incorporate that with a trade show. we've got some of the premier trainers. Mr. Brian and Jim will be doing a class up there, the same one they did at ASTA with the tweaks a little bit, correct? correct Yeah, we got some stuff we might swap in and out.
00:10:54
Speaker
So we got some high-end trainers coming in. um Just coming back from Vision, we got ah I got a lot of positive feedback. ah registration is open by the time this episode comes out, I'm assuming.
00:11:10
Speaker
think it's coming out Tuesday. the No, we got you coming out the 18th. So that's Tuesday, I think. Yeah. Tuesday is the 18th. So registration will be open. You can go to midatlanticaca.org slash tools.
00:11:26
Speaker
And you can you can go there and see all the sessions. You can sign up and get your staff there. Bring your team. That's the best thing to do is to encourage and bring your whole staff to a training event. I've attended tools a couple times now.
00:11:40
Speaker
Let's see, two? you You came to the first one when we were trying to rejuvenate the image of what tools was. When it was at Kalahari. Kalahari. And then you switched it to the spring. And I went to that one.
00:11:52
Speaker
And it has... All the big trainer names that you're used to seeing at all these big shows. um hold A whole bunch of them there. And we've expanded on it for this year.
00:12:06
Speaker
And it's a very ah it's a very intimate setting. What did you have registered last year, last spring? Now that was the year that you switched from fall to spring, right? So it was only a six-month spread between shows.
00:12:19
Speaker
Right, six months. So we left October of 23. We had 115 at that show And last year we had 150-some registered, 200 total attendees.
00:12:31
Speaker
I'm hoping to double it again in May. Nice. Yeah, I think the volume of chatter that I hear about it online in the forums and you know sitting around the bar at Vision, what's the next thing everybody's going to do? Everybody's going to be at Tools.
00:12:49
Speaker
I don't know. I'm not going to take all the credit, but I did put a hell of a lot of work in to rejuvenate that tools program. it Took a lot of work last summer, last spring. Well, when this all started, it became because the executive director resigned and threw it on us and said, hey, I'm done.
00:13:07
Speaker
And we had to have it at the Colorado. We were contract. My goal was to get through October of that year of 23 and just cut the ties and let it go. But we turned around, we had 52 people at Tools 2022 in October. In October 23, we had 115. you just double every year. you i had 32 vendors. Yeah, 32 vendors show up.
00:13:34
Speaker
And um we put a lot of effort in. I never ran a training event, never at all. Just was still in our lap. I spent a lot of time on the phone and and smoozing and brown nosing.
00:13:47
Speaker
Yeah, I think it's a challenge to have that many vendors there with, you know, so few people to keep them feeling appreciated and and like it's worth it for them to come back. But obviously you succeeded in that. So good work there, sir.
00:14:04
Speaker
think I think I don't want to take credit away from your hard work because it was remarkable watching what you were doing. Yeah. I think some kudos should go to Lucas and David too, because I think they helped promote the shit out of it. They did. Yeah. And they really were a great voice for your event. So they were, um, if it wouldn't have been for those guys, we probably wouldn't have had 115 people there in October of 23. We probably wouldn't have had 53 people there in October of 22. It's one of the few can,
00:14:38
Speaker
commendable things I've ever seen Lucas do.
00:14:44
Speaker
Anyway. um So it's a really good show a little
Auto Shop Setup and Transition Challenges
00:14:50
Speaker
bit. Tell me, tell me about your shop. ah Five bays. Well, it's four service bays, the alignment rack, which we use as a service bay.
00:14:58
Speaker
Three techs, the service writer, which was my lead tech who I moved up to service writing in December. How's that working out? He's learning though, long story short, thank goodness I did that in December because he is the one that wants to be my successor in the business. So this was my first step to introduce him to this side of and but in the industry.
00:15:23
Speaker
A to see if he has what it takes to be a shop owner. If you know, this was and just to start showing him the management side. So my service advisor at that time quit a week before I left for the summit.
00:15:39
Speaker
So thank goodness I brought Cody up to start showing him so I could still go to the summit. Otherwise I'd have had to cancel that whole trip. Cause I have been in one having the right to and talk to the customers.
00:15:52
Speaker
So I know there are a lot of texts who are moving towards the end of their wrenching career and who say, I'm just going to go up front and write service or, you know, become a manager or something to that effect.
00:16:06
Speaker
I've not met many career technicians who made good service advisors with the late career change over, um, getting them to stop diagnosing over the phone and stop impressing customers with how much they know and give away their knowledge or second guessing the technicians.
00:16:25
Speaker
Um, so I'll be interested to see how he works out as an advisor. He might be a great manager or owner, but A terrible advisor. but I don't know. I'd be great at not diagnosing over the phone.
00:16:37
Speaker
I am not saying a damn thing about the car until I get paid. Not interested. I had two people call today and they wanted, like, no, they're just calling around. Actually, one guy stopped came in my front door. He drives a BMW.
00:16:53
Speaker
And he physically first said, I'm going around to see what this was going to cost me. I'm like, well, first off, he said, know it's a rear main oil seal. I said, well, all right. We have to bring it in and evaluate. Go Harbor Freak, get the tools and do it, bro.
00:17:06
Speaker
Yeah. I said, we got evaluate it and make sure we can know what we're getting into. Then we can properly estimate the job for you. what's that going to cost me and we're from one hundred to two hundred dollars depending on how much time it is for us to evaluate your problem as rick white would say as much as possible as much as i'll get you to pay ah bmw broke man walk and bring money with you that's the that's the that's a jeff comptonism right how much should i charge for x as much as humanly possible jeff's been saying that since twenty fourteen he's eleven years into saying that on the internet
00:17:41
Speaker
ah think everybody stole it from him
00:17:45
Speaker
hey isn't this confessions right yes i do have a confession my man nice wait wait before you give the confession listeners if you have fucked something up at your shop recently i want to hear about it call and leave me a voicemail and if it's epic enough we will play it on the air like we did with our lovely voicemail about ah lucas and david ah not long ago but seven zero four confess
00:18:17
Speaker
that two six six three three seven seven seven zero four two six six three three seven seven ah call and tell us what you fucked up and make sure you'd leave us your name and where your shop is itll be good fun okay now and if you're really funny we might even have you on and tree store or if you want to talk a lot shit we'll have you on too and' fine too
Learning and Profitability in Auto Shops
00:18:41
Speaker
alright give it to us baby right so my confession is i just got back i attended vision for my first time ah come back i can't sleep and realize i don't know shit and i'm screwing everything
00:18:59
Speaker
it's okay you just started men you're only like two years in oh yeah i'm only two years and i'm i nine years away from quitting yeah with it was funny so i took rick white's class and he had talked about he ah program that i guess amazon just could pay to quit so you're trying to find out those who are just there for the money or those you are in for the long haul so it's an interesting concept so i asked him myself so what happens if i go back and introduce this payto quit program
00:19:31
Speaker
and i'm the one that takes the money
00:19:36
Speaker
that's going around man nobody nobody feels like going to the shop lately it's average well so it's been february was bad across the country for almost everyone i had a pretty low february compared to last year but had a record january so kind of offset
00:19:56
Speaker
you we one of my stores was down significantly in february one of them was even like within a thousand dollars and one of them was up eighty thousand dollars but i was also open five more days so you know that'll do it if i hadn't been open those far what's in a leap year i'm open on saturdays now and that one in that store yes so when he brags about his twenty percent increase in twenty eight and twenty eight percent increase in total revenue but he's opened twenty percent more days has ten percent more payroll and inflation's eight percent he doesn't realize he's two percent behind last year but that's
00:20:32
Speaker
i know is story that the dollars in gross profit is significantly more okay that works for me i don't like the percentages and that that's one thing i mean i've been looking at all those numbers um okay at one class i sat in it was shopfi did i forget what it was how to get twenty percent ne down vision and told us how to figure out all right let's figure out your bottom group gross profit dollars that you need every hour um mike
00:21:04
Speaker
yeah i'm just used to watching the numbers and figuring it out you know letting a computer figure it out here's my gross profit dollars but he said here's the formula to figure out what you your bought of but your what your bottom line is and make sure that growth that gros profit dollars is above that bottom line so can i can i repeat what i think that process is and you tell me if i'm right or wrong i'd have to look at my nose but go ahead so you take your average to figure out your gross profit per hour break even it's your average monthly expense
00:21:36
Speaker
divided by your average ah monthly hours produced right that's correct and then they get to twenty percent you just back into what ah twenty percent would need to be so i don't know the formula for that but chajipeti does tells you what your gph needs to be to get to twenty percent net dude my head was spinning sunday night i was telling brian before we got on it's like i didn't get home to like eleven o'clock what tired fell asleep for about thirty minutes i was up to like three came home monday i was tired
00:22:09
Speaker
fell asleep for thirty minutes got up till three o'clock it's just like man my head just was there's too much going on with tools the' coming together of the two associations all that stuff i got from vision everything i want to accomplish in the shop and and when i get in there i'm just time management's my worst enemy i just got too much going on when i made the shop so i need to go in on my days off like fridays cause we're on a four day work week and just no phones no employees no customers no nothing that i can
00:22:41
Speaker
concentrate can't do it from home i get too many distractions here at home so um um the opposite i get way more work done when i'm in this room than i do when i'm at my office at the shop because there's always somebody walking in that wants to talk or visit or you know a customer that comes in i havenn't seen you you i've actually my ah how my work area is set up and i'm a little bit boxed in now and i've noticed that i'm able to work uninterrupted longer people can't see you
00:23:12
Speaker
yeah it's been pretty interesting brian come on
00:23:17
Speaker
i got i bought a big toolbox cause i'm not a very good technician so i bought a really big tool lot um compensating much yeah compensating so i have like ah have a wall that some people would be jealous of that i can ah hide behind a little bit and then it like kind of comes around the side a little bit and kind of like tucked in a little so working pretty nice two things i want to want to say real quick one about compensating with a big toolbox but first you're talking about time management and how big of a ah weak spot that is for you
00:23:52
Speaker
at the ignite twenty twenty five event jim murphy who is ah the original facilitator of my twenty group had a big presentation about um time management and managing screen time and device ah productivity and different tools you can utilize to create habits for more effective time management and less time wasting and ah yeah there are shelves and shelves of books written about this right obviously it's a problem
00:24:27
Speaker
but that was an hour and a half lecture that i came away with three pages of notes now haven't done that in years at an event wow super awesome so if you get a chance to see jim murphy talk and he doesn't come to a lot of these events and speak he'll be at a lot of events just as an attendee but it's pretty hard to get him to speak at an event um man make time to be in the room when that dude does a presentation well kim anheimer iss coming up two tools she's going to do a time management
00:24:59
Speaker
class good morning um think it's sunday morning or saturday morning one of is too she's going to do it so ken she's go to do something on time management too
00:25:11
Speaker
um brian yes sir ah what's going on at your shop man
00:25:18
Speaker
busy has the heartbroken kid picked up his toolbox yet no he ah he came back to new york to grab some stuff but his toolbox was not on the list and he's headed back down to florida say is that the one i heard are you guys tell about you went to florida yeah he's living the dream man i was just talking to my ah i just talked to a friend of mine this morning i i was like he's like man that kid's living the dream aint he i said he really is just pick it all up
00:25:50
Speaker
go do anything else
00:25:53
Speaker
so yeah so what's he doing then what's he doing in florida looking for a job he's you know either going to be a cop a pool boy or work on a golf course he doesn't know yeah
00:26:04
Speaker
so have you made your ten cents on the dollar offer on his i was thinking about five cents on the dollar i thought ten was kind of strong it's tough times people ain't got a ton of money they're gonna have to take what they can get
00:26:20
Speaker
and you got it at the show mike's witnessed mike's witnessed my evilness on facebook marketplace buying tools and there's a whole formula where you have to wait you gotta figure out you gotta stalk the person figure out where where they work and what day they get paid on and that's what day you make them the offer you don't make them the offer the day they get paid on but like if a guy doesn't get paid till friday yeah you don't want to offer him on friday saturday sunday monday hes still got money twice you gotta to wait till like wednesday you'd be like hey man
Networking and Financial Strategies
00:26:51
Speaker
ah i'll give you what you got there for half of what you're asking for sunday night you might be out of they might be out of money ah these guys man they're like little camels they can hold out but got like the kaoit they got little hump the ka to ca in or something you know so high interest rates don't scare them they'll charge stuff on their nineteen percent credit card if they're out of money i've seen them do it so i yeah the interest rate on full truck loans right now i think i think they're nineteen
00:27:22
Speaker
unless your shop owner you get six muchch same as cash
00:27:28
Speaker
i had um
00:27:31
Speaker
ah some of the financing options that the shop offers it's like six months zero interest twelve months zero interest right but if you carry any balance beyond the zero interest period they wck you up and goes like yeah the maximum allowable bylaw interest rate retroactive for the original whole balance oh yeah gosh i have i have three financing options the napping card which is backed by synchrony so it's a six months lot for the twelve
00:28:04
Speaker
because it costs me more money um i got you're you're an autocare center right i'm an autocare gold are you going to vegas for the now law nope ah why not man i didn't have time because a i went to the summit and i went to vision so as i couldn't swing all three and you got to come to the expo right what's that you coming to the expo though right asda yeah yeah oh absolutely i bring my whole staff down there yeah yeah okay so those are the two events i will take my entire staff it's asta and i make them go to tools a cause this my fuck on you
00:28:39
Speaker
they are choices but vision i couldn't order to take the entire team to vision not yet yeah i got a hole of zeb today about going to tools and he's on the fence but he counter offered me he told me that he'll go to tools if i go on car cruise and i was a car for yeah and i'm like you know three kids cruise december that sounds like a lot of work when is this car cruise
00:29:11
Speaker
december twenty twenty five
00:29:15
Speaker
it's christmas no not not christmas day it's it's funny we're down there i just met sevenvin got the knowment at vision sitting there talking to keith perkins and that and he's like ah damn you're gonna make me come to tools aren't you like i he told me he's already feeling peer pressure that's what he said he's feeling the pressure i mean that's what that's what's fun about going to these events um yeah yeah i do you you will learn stuff out of training
00:29:45
Speaker
there's no doubt about it you'll take tidbits here and tidbits there the networking opportunities i wouldn't have got to know any of you guys or anybody else from not ah from not attending these events and asserting myself into your lives like hey this is me right i mean it's a great point though i mean what you what you learn there's a lot of what's learned at the bar at night you know yeah yeah getting drunk to do that but i mean just hanging out there's a lot of little tidbits of information that you pick up on that
00:30:18
Speaker
ah tend to be pretty darn valuable sometimes you know certain situations somebody's been through um all all sorts of stuff um it's it's networking is key in every aspect of life it it truly is when you run into an issue you can call somebody that you know that a they've already either experienced and have figured out what they did and get their experience and learn from it absolutely
00:30:47
Speaker
i would say that there are some people who are nervous to go to that setting at these events because they're naturally shy or they're there by themselves and they don't know anybody or maybe they're not a drinker and it feels weird to hang out at a bar when you're not a drinker um get out of your comfort zone get a club soda just water with a lime what'll bother yeah everybody's very easy to talk to that's yeah i have yet to meet anybody that's standoffish
00:31:19
Speaker
everybody in this industry that i've met so far and this goes back to when my parents were involved with the association and we used to go to the they were conventions they weren't training events they were construction right association like asa had those big conventions but nobody was ever standoffish and it wouldn't have shirk rescueed our business along if dad didn't have all those networks opportunities you can get to meet people from across the country and get out of your like you just said mike get out of your little
00:31:50
Speaker
whirl and step outside the box those conversations are where you start to really i mean you learn a lot and there's no doubt there's no doubt you learn a lot in class but but maybe you're one of those people this isn't your first day you've taken all the technical training you've taken all the shop management training you've taken you know all the training right and even then you're going to go take a class on something you think you know and you're still going to take something away from it but
00:32:21
Speaker
after the classes at the dinner table at the bar at this little event at the casino night you name it is where you really find out all the sorts of things that you don't know that you wish to knew before you know what i mean like there's a lot you can learn just from talking to people and their experiences but just in our industry alone you come to these vents there is a lot lot ton of knowledge in these rooms oh yeah hun of knowledge
00:32:53
Speaker
i mean i know everything but me too want know enough to know that you know everything right know enough to know when i shut the hell up and get to listen
00:33:07
Speaker
i'm making a jacket exchange i'm getting my ah i have a little i have a little confession i'm getting my balls absolutely kicked in buy a dodgyva problem right now and i'm kind of like mr eva ah like well i mean so can i give you a piece of advice on something like this it' riing hp tuner that thing right out of there i mean yeah that was that's not what i was goingnna say i was say you should go to um ah facebook group for automotive technicians en list all the parts you've replaced i tell them the code and then just say what do you think it is i should probably start putting parts in
00:33:42
Speaker
yeah you haven't done that yet no no i'm just trying to get it to do two things the same way two times in a row and we're having we we're me in this truck we're gonna have intense fellowship tomorrow morning it's in the bay it's ready and it's it's not it's not going to have a good time i don't know if you know how it works at our place i do have i i have one moby dick that i didn't fix right i have one and i'm pretty sure it's crushed in a scrapy yard and if it wasn't i would go buy it and fix it um
00:34:13
Speaker
but yeah this they don't leave not fixed it might cost us a lot of money but it's gonna be fixed
00:34:22
Speaker
i have gotten over that problem i no longer have the ego saying i have to be able to fix anything and i can't fix anything and no um no longer have the ego to say that car fix has to fix everything i have to fix this truck you understand
00:34:38
Speaker
we had guy called me today
00:34:42
Speaker
said he went to autoone in advanced got the code put an o two coat or two sensor in it and drove it drove it drove it to co what do you think it is got a propervalu how much is that minimum two hundred bucks we could be out fire what you think i should do like bring it in schedule a reservation we'll get you in he kept asking me questions i kept like diverting it i said well that's why there's proper testing and procedures for coats
00:35:13
Speaker
just a gps signal
00:35:17
Speaker
you know mr jones anytime you're experiencing a check engine like that it's really important to have one of my asc cer ofified technicians inspect that for yeah i'm going to give you a complete written estimate at no charge is right now ah good time for you to bring it in right ah think i recognize that ah verbi yeah easy squeez i was actually thinking of driving my truck to fueling connections my check engine light's on right now and i was hoping to get down there i one of them days where mike runs is free oil change
00:35:50
Speaker
and get two birds stoned at the same time and i do have the part so after they confirm that it is bad i will have them put pardon and part and but it only pays like six tenths don't try to highball me i know what i i what i got yes um'm taking tomorrow off i'm staying home tomorrow um i might not stay home but i'm not going to the shop tomorrow duits its saw going around i've talked to a couple people who are like just not feeling it this week
Shop Management Challenges and Solutions
00:36:24
Speaker
well i mean and i guess it's going around but it's not that it's just that i'm drain man traveling so much and that's what mean yeah yeah dragon ass so i'm fortunate that the guys are taking good care of things you know we had a yesterday like a perfect storm ah the are primary rack attack person had court um she was a witness for a thing
00:36:55
Speaker
sure um and then our second are two kind of ah rackite advisors the way the schedule had cycled this is like once every now and then they're both off at the same time oh so the entire ra attack crew was out so zander who's my shop manager ran the rack attack by himself one man show oh my gosh and they're still they're still ah managed to sell about fifteen thousand dollars fourteen eight fourteen nine on the day with one man in rackta i'm pretty happy with that
00:37:29
Speaker
but it was he was draging ass man i think his tongue was hanging out at the end of the day so how many cars did he have to process fifteen twelve sixteen twelve and guess yeah twelve that's that's a lot i mean that's the one thing i've been trying to kind get my head around is like okay how can i when the first time i heard it was down at asta and i'm like how can i do that in my shop with three guys need more people and can't have three guys
00:38:02
Speaker
so that at that time two years ago when i was down here i had and apprentice thought well maybe just let him all do the dvis but that apprentice didn't work out we just hired another loop and we don't it was' an always be hiring situation and um just imagining what modified form of the rack attack that we could probably accomplished with let's say two guys versus you know cause we
00:38:33
Speaker
we operate i guess you would call it traditional right where somebody they get the car they go through the car you know it's not it's not rack tech style we' yeah we have multiple people looking at multiple things you know what i mean i'm like wow maybe we get the car evaluated in half the time with two guys i don't know i guess we'll see i don't know that you need to change anything about your systems right now you had one hundred and twenty cars in the parking lot this morning i we are parked down to the library right now yes ah think it's very well let me let me back that up i don't think that you need to give anything away right you don't need to be giving away testing or anything like that you don't need to be in a wall change war
00:39:08
Speaker
you yeah them many course i would say maybe it's time to raise your rates you know um
00:39:15
Speaker
yesterday morning ah we raised the rate ten dollars yeah we don't have expensive oil changes though i don't know you need to be that i don't think you need to be that guy with a three hundred dollars oil change yeah yeah you know people we only't have a hundred dollar oil change ah think we're like and think we're like seventy bucks or something like that seventy eighty bucks for a five court sign reach range anywhere from eighty to hundred and twenty yeah i wanted to be a package price where it's easy just to say all change is eighty bucks yeah
00:39:48
Speaker
and ninety percent of ours are like that and then you know if you get the bmw that needs the twin power turbo oil or something like that obviously that's going to get build out however it's got to get built out but i mean ninety percent of our cars are you know we carry probably probably thirty weights and grades of oil at the shop so it's pretty easy though but no power sharinging flow no there is no power steering fluid you old ass i don't get me started
00:40:21
Speaker
i was asking i was asking about power steering fluid service machines was like i don't need the big fucking cart on wheels that's going to take up a bunch of space the shop is very tight on space what's wrong with getting the tackle box style model so i can just throw it on a shelf when i'm not using it right and it was a group chat with caonas and brian and dut and it turned into this technical pissing match between it is not a technical pissing match i don't know how you're going to flush the power steering in all these electric racks mike
00:40:56
Speaker
was just twenty five notice and i i stepped back away from that conversation and then y'all just joined battle over statistics about the number the percentage of vehicles that are ah electronic versus hydraullock and then well the average age of the car and the fleet in service and started naming cars fifteen years ago that had like problems popular vehicles one of the most popular small s uvs american built ever sold was the chevy equinox right
00:41:27
Speaker
what a limitmit vehicle they made a couple million of those right do you know in the us they never made one that had power steering fluid they're all lettroine even though even the older ones now now ah need to be very clear there are canadian models that have an ecotec with a power steering pump mounted to them but you're not close to canada so that doesn't count for you another confession for you i mean it's nothing like being a service advisor and you recommend a parise during service one an electric sting
00:42:00
Speaker
cause you didn't do your research well some cars you know like the nis side i didn't do it the nao path findder and jeep grand cherokees have electric overhydraulics so you can you can have an electric power steering motor and ah jo power students i still i have a bg steering service machine so i heard mike actually has an attachment that connects right to the customer's wallet
00:42:25
Speaker
you great up to the wall and four sugar out yeah pay extra for that oh yeah well that's the idea right that's why it's got the wall of attachment so they can pay extra so easy so i was thinking about this right because everybody jokes about the wallet flush thing and i believe in in extending service life of components but in regular i do agree i will one hundred percent say that i was having the wallet flush conversation and i um did a flush on a gm eight speed
00:42:56
Speaker
like the day i was having the wallet flush conversation course my flush was due to a service bulletin and actually fixed an issue that was broken it wasn't a preventative maintenance yeah and like we we can joke about wallaf flush right but let's seriously break down the math let's say you know manufacturer x says that power sering fluid on their system never needs to be serviced and it doesn't because they don't need it to last more than a hundred thousand miles right well and the reason they do that is so they score better on the initial cost of ownership jd power associates right yeah
00:43:29
Speaker
and i i know all those my my only goal in that whole conversation was to get dutch going that accomplish yeah i did great job as usual but talking about math let's say that you're power stering services hundred and fifty bucks whatever that number is sure and ah ah power steering pump replacement ah with fluid service is thousand bucks um i have no idea when we're pull sure my if that powereering pump if you never service it is going to last a hundred and fifty thousand miles
00:44:03
Speaker
and it'll cost a thousand bucks a put a new one in it versus servicing it at a hundred and fifty every thirty thousand miles then it makes sense to service it right sure so is it a wallet flush or is it maintenance to extend the life of the of the components
00:44:27
Speaker
it depends it depends on the situation there's no one answer and i don't i don't have a problem with power steering flushes i don't have i mean we used to power steering flush forwardds all the time of things yeah which you could change the fluid all you wanted it was the little teflon additive that shut them up but um that's the one thing you don't normally see in the services power steering service you should not see breakke fluid service either now they're recommending break fluid to at every thirty six months breakf fluid service has advantages power steering fluid service has advantages
00:45:01
Speaker
changing i don't care anybody says changing transmission fluid whether they tell you to or not has advantages what was it when cvt first came out it was ah sealed sealed for the life of the vehicle yeah but like yes so yeah now they're looking every thirty thousand miles to service that fluid i think nissans number is not thirty thousand i think it's closer to sixty five i don't know for sure so i shouldn't say it i don't know what they i don't know what their number is but nissans
00:45:32
Speaker
ah transmission services actually um you replace all the fluid in a normal service because you actually change the fluid twice if you r tfm but who has time for that shit it doesn't take that long yeah most of are not they're not there is you get your vacuum evac machine there and suck it out but new fluid in it yeah the nissan's got a drain plug yeah not a big deal basically what they are they're not flushes anymore but that's what the consumer hears they hear flush that's what they want ah they only hear flush if you say flush
00:46:04
Speaker
you don't say flush anymore man you say fluid service that's it i've i haven't used the word flush in a long time i was what are what are some other words that you've got sometimes sometimes don't want to say diag either or sometimes the flush machine and ether test and evaluate um my appointments are called reservations i don't use the word appointment anymore ah used the word reservation um got that a couple years ago so you think about it what do you make an appointment for fucking pain
00:46:36
Speaker
doctors car repairs what do you make a reservation for and enjoyable enjoyable pleasurable things automotive hospitality mike is what you make ah reservation for so they are they customers or clients see that's what dude i'm older than you guys both and back in the day that was vice versa you wanted a customer not client now it's different client is now what you want not to trust change and change just kind of silly it does back in the day it was timing belts then it was timing change now it's timing bolts again
00:47:09
Speaker
you know whatever i just want the money yeah it's a like thats going back to your old changes so cecil brought up in his class was you know i haven't used the word oil change it's a service it's an oilal service and it differs but he's like try to go to a dealer it's going to be either an a service or a b service you're going to get and it's going to be a hundred and twenty five hundred and fifty bucks
00:47:36
Speaker
and so i'm thinking maybe i'll rechange my oil service to a a level service or a b- level service you know tireition blah blah blah and people will look at you like you're fucking crazy they don't go to the dealer because they don't want to deal with that shit they want an oil change yeah and go to gypy lo and you'll be coming back later because you forgot to put oil they forgot to put oil on it because i had one just towed out last week yeah and they do twenty thousand a week and they fuck up ten of them and they're okay with that math yeah you know yeah but we remember the ten and say that that all they do is is screw up vehicles i'm not saying that i'm just yeah i look at my i look at the client or customers
00:48:14
Speaker
like now you're the one who's got to pay for this ah no man jiffy lub they write checks ain't got no problem them all them places all them oil changed places man you take some pictures and you're like hey man you guys just idiots and their legal department's like yeah dude we know like we it pay they pay us to write checks for these idiots all week man it ain't no thing be like how much you need is that the best you can do all right let me check my supervisor okay yeah let us know when it's done yep yep sixteen grand okay
00:48:48
Speaker
this is no problem it was funny i had ah customer come command client want to say now down the street is another shop and they've been around for sixty years i've been almost fifty there low they're one of the shop that or what we call keeping the industry down as far as pricing so his customer comes up because it was a diag problem but they couldn't they didn't want to deal with so we dealt with it and i estimated everything out that we found on the vehicle
00:49:24
Speaker
sent to dbi talk to him about the estimate blah blah blah he asked me about the oil service well how much you get now it's just he i said well just by the way what do you normally what does he normally charge you because i'm not trying to steal his customer because he is ah i know him for a long time ah like thirty forty bucks i'm like damn i got that in parts
00:49:45
Speaker
you don't have to use the right oil
00:49:49
Speaker
and you can just wash the filter out and put it back in right but it was funny and tech metric he left because that's how we communicated also to get a picture of the dvi and he's typing like this must be part of their process in the pricing blah blah blah and i eat i would try to call him rideway when i see it pop up and didn't answer so i messaged him and he replied back he says my goof i was bragging about my experience at your shop because we're not used to that
00:50:21
Speaker
he was trying to text a friend
00:50:25
Speaker
so i wasn't trying maybe we have got gained that by being transparent ah creating that customer experience you may be able to will some of these people away that are used to that lower end pricing to a more preiere shop because of the experience you can create and that's what we have to do we have to create the experience and present the value for what we charge
00:50:51
Speaker
yeah we do that all we do that often there's certain jobs where i'm gonna want to use certain parts and you know brand x might use um ah part that ah isn't known to be as reliable and ah say hey man this is what i do i get these parts rate from the dealer they're more money but you're not back on a tow truck cause this clip came apart cause this blew out this wasn't manufactured a specification um and it's better for everybody
Parts Quality and Management Software Discussion
00:51:22
Speaker
and
00:51:22
Speaker
i mean is there money to save yeah but hey man we're talking about two hundred bucks here on this big job it's really not worth talking about in the long run if this thing wrecks something on your vehicle so i get it i mean even even i'm a nappa center gold center and napa gets probably eighty not eighty to ninety percent of my business sure because i'm gonna go quality of their products are going downhill too well it's it's it's everybody's um yeah it's everybody's and you you just got to be careful what you buy you know that's the
00:51:57
Speaker
you got to that report which my people were doing they were buying they were looking for the cheapest part for the customer andvaile and um so we just had a radiator come back and she didn't buy they didn't buy it through napa which i still get the backing of the labor sure now i got to eat that labor i get to park but i gotta eat the labor cause they bought it from another supplier right right yeah it's unfortunately um
00:52:25
Speaker
i would say that parts failure parts failure used to be one of those things that was very hard to deal with because you're like i just put this new part in so i must have misdiagnosed it right and now we've gone to an ideology when we put a new part in and the car doesn't work like if we're confident in our testing we're not even going back we're like get me a different part from somebody else yep you know and it's it's it's a little sad it's gone to that um and there's a whole reason for that and i won't put mike to sleep with the technicalities of how the bosh that you buy from the volkswagen dealer is different than the bosh that you buy from the after marketet
00:53:03
Speaker
oh the n gk plugs are differently on on amazon well definitely but not on teammo they're not give me some team you injectors baby that where that that that was the beginning of the end for shop owners hang out was the teamu injector when i did the teamu injector yeah is that when i did you see that somebody was ah on a wednesday somebody was somebody started early they must only work threeday weeks somebody who's trying to act like it was friday on wednesday in the auto shop oh yeah i like somebody
00:53:36
Speaker
like posted a ah picture of a naked lady or some stuff ah oh man and then they were hacked well i think that guy i think that guy got hacked because i've seen his interactions and i he didn't he doesn't seem like the type of person that would do that yeah that was that's what i said yeah i was i' pretty sure he got i'm pretty sure he got hacked but then there was somebody else posting something and then did you see the guy i i actually it was in changing the industry i had to double check i thought it was the hangout and um
00:54:07
Speaker
i think he's serious i don't think it's a i don't think it's pretend he's talking about the shop he's working for not everybody has a laptop so like you have to wait in line to use a shop computer i did see that yeah so now they're talking about buying laptops and charging the technicians like thirty dollars a pay period and laptop oh yeah the dude posted anonymously because his service manager is in the group too really well yeah i'm a moderator in changing the industry podcast and i can see names
00:54:37
Speaker
and i looked at his name and i can assure you it was not a bs post he is not the type of person that does that he's been a very reliable source of information and the the shop owner was said ah shopurner was suggesting that he is going to buy everyone a laptop for their toolbox and then dock their pay thirty dollars a week for two years to pay it off wait a second what is he buying um
00:55:03
Speaker
i'm actually the process of looking for new laptops for all three of my all three my text don't do that man go on amazon and buy many pcs okay windows eleven hundred and sixty nine bucks yeah but the reason i went to laptop is it's portable if they want to take it in the into the cards as for the reason i want it they complain because they're the tablets are too small to see diagrams and stuff the laptops portable wiring diagrams sometimes don't
00:55:34
Speaker
populate that gried on a tablet um like the all data diagrams are a ton better on a tablet than the mitchell ones are the mitchell diagrams are terrible on the tablet mitchell ah kind of like the mitchell yeah because mitchell like like i'm on mitchell perdaman yeah mitche on a tablet makes me want to freakin jump off a cliff onto my face i will say because i had we had both systems and for a while then i just stuck with mitchell because um it was much easier it was more user friendly with the tile options and stuff rather than all data
00:56:07
Speaker
and at that time you could you could click on the die the wire and it would highlight and black out everything else brett i'm going to come down there and i'm gonna teach you guys all data i am a twenty i'm a twenty plus year mitchell user i did not get all that until five years ago dan yeah and i was like i am not going to use this all data i've been using mitchell for twenty years i know how to use mitchell it's the best one out there i don't freaking we're that we aren't using that mitchell protoman i think we got it's it's it's actually snap on it shopke
00:56:38
Speaker
i ain't freaking using that shop key no more the fricking' search bar on mitchell mit or all data is unbelievable but freaking they they change because i'll tell you how long we were on all data customer i still actually have the big device where they used to send you the disc oh wal yeah i still have it it's in my latic this is not like that i'm just saying but then we went to the allda online i want to see if all that'll buy it from me for their archive stuff you know hey i got to bigass thing that we spend all this money on
00:57:10
Speaker
and all the discks that we used to have to wait for teaching i think yeah tools you will have a vendor there from all data shut a breaking along because is he coming with all the get in the zone company is the ones who um get with that guy they'll put you on like three months of free usage and like just tell one of your guys listen man i know no technician anywhere likes change i get it try to use this thing
00:57:42
Speaker
try to use it go out of your way to use it go out of way out of your way to learn and understand how this stuff is categorized and once you understand that i argue i will me and jim actually have this conversation and we spend way too much money on service and full and subscriptions we are not afraid to spend way too much money on it you need it we're using we're using the mitchell so little that we're talking about getting rid of it but that's kind of what we did with so we were all data mitchell came in we i paid for both platforms for
00:58:14
Speaker
three years and the guys like the mitchell so i got away with i did it all day i day no at that time ah mitche was better i like the tiles i like to layout and i'm a na audit care it integrates with tech metric blah blah blah ah all data integrates with tech i'm giving them my sponsor a fucking plug doesn't all data integrate with techgmetric tech metric integrates with everybody because they're like the freaking two thousand one thundercat of shop management systems it is a king
00:58:45
Speaker
and no shop management system no snowmobile was ever faster than the two thousand one thundercat until in twenty seventeen artticica produced yet a faster thundercat so the only thing that could beat it was itself see now now you're gonna age me i thought when you said thundercats was that f freaking cartoon no so was the nine hundred and ninety eight cubic centimeters of two you from up there yearing your buffalo new york where you got snow bills real niles per galon hundred and eighty horsepower fricking piss missile
00:59:19
Speaker
the and bitch i got with tech metric is it's like i've been after them since i signed up with them a long time to the um i drop down in action give me a dropdown for the inspection month it's a searchable field that's what i want ah dropdown for the inspection month man we can't even use that on mitchell hill covered wagon ah youre you sir using mitchell for your shop management yeah well
00:59:52
Speaker
by the time this podcast airs it might be different um we've been having some intense fellowship at the shop um and i think want start using that i like that intense fellowship yeah we have intense fellowship with that truck tomorrow yeah we've been having some intense fellowship in ah ah think mitchell's ah think i don't think mitchell's going to stand the test of time
01:00:19
Speaker
and it was a good it was a good thing for where we were at but we ain't there no more and it's time to move on to modern time to act like acts for sixteen years and you switch to tech met oh tell me about this tell me about your switch from tracks to tech metric so back in the eighty s we got the what was it autoshop writer was one of the earliest docker ah programs for and then tech we became an auto carere center and then tracks came out
01:00:50
Speaker
what ninety we became an auto carere center in ninety seven
01:00:55
Speaker
and i was leery about switching i'm not i'm kind of old i don't like change sure and we switched the tracks and i think i went in there for like two weeks straight every night just to learn it just clicking around trying to figure stuff out yeah so tracks was great don't get me wrong at that time tracks was pretty good ah kept talking about these this new update coming ten years i heard about this update coming they release it
01:01:25
Speaker
we waited ten years for this and don't get me wrong tracks was good i got used to it but um like you just said brian i wanted something more modern with this i could be out of the shop i don't have to have a i spent twenty grand on upgrading my server and pcs just so i could have tracks yeah because they needed to live on a server yeah but was like tech metric and stuff where you can wear and log in and see everything that's going on we're constantly dealing with three with three individual buildings
01:01:56
Speaker
running different mitchells we are constantly dealing with it t issues trying to make it all work and and my head hurt and i'm just i'm just ready to be like anything that can connect to the internet can run this thing that's what i'm ready to be on and that's what tech is ah recorded with sunneil and pj at vision and they were talking about some of the um features that they're working on and some of where they see you know how rapidly technology is evolving right now ah
01:02:29
Speaker
where they see sms is being in eighteen to twenty four months pretty fucking crazy what's coming and oh yeah pretty awesome pj's a good guy to know too man hes awesome um they're both good dudes so um you know sunilil was ah doctor before he got a shop in houston and then wrote so and wrote the software and so after they they showed me a video of ah some of the features that they've got in the works like ah they've got a couple of beta testers running
01:03:05
Speaker
um and i said one is bullshit that i'm not a baby tester i want that two are you familiar with the term prius
01:03:18
Speaker
and pj looked at me like what and sunilil laughed heartily so he's a doctor he got the joke so oh gosh you know know you're not a beta tester mike don't don't google image search that do you know why you're not a beta tester because they don't like me enough because you're always sitting around talking about how you don't like technical stuff that might actually play into it yeah yeah they just released it was cash draw i didn't even yes
01:03:49
Speaker
um've been into it but that just came out today for my service advisors who do end of day paperwork and can't count or do at do addition and i just fright benefit i've had people you know the the girls that i've hired to take care of the front counter you know say okay when you get a bunch of cash you got to reconcile the drawer you know what's that so i showed him make's fifty dollars in that cash draw everything else you pull all the tickets you give it to me and then i will make the deposit they just come back and they hand it to me i'm like
01:04:20
Speaker
did you reconcile the drawer but yeah here's all the cash for that i'm like is there fifty dollars in that cash store i go out and i look at it didn't fuck like how hard is it to make change like guys are hard man so you don yeah right working on cars as hard talk my but truck ands hot the drivero yesterday my total was sixteen dollars and twenty two cents i gave the cashier at the window ah twenty dollars bill
01:04:51
Speaker
two dimes and two pennies you should be locked up they couldn't make change you old baard lock you up repeatedly tried to give me the twenty two cents back because she didn't need it
01:05:03
Speaker
and i had to i'd have thrown it in your f and window take that i did couldn you four dollars just give me four dollars take that you old bastard i did that i did but it was it was like to make the even coin instead of the pennies and i was a young girl standing there and i gave her and she gives me the change back i'm like that's not right she goes what do you mean i said it's not right so she's sitting there and she's writing she hands it back to me i go that's not right i said try it again
01:05:34
Speaker
she she got her calculatorator out and still couldn't figure it as it f you didn't do it right now are you one of them people that always carries fifty seven cents in your pocket because it's like the perfect amount of coin change to ahead i carry quarters nickels dimes and pennies yes and i will make change yeah i will make even change oh gosh why fuck you up too if i do that brian no man it's just life is too short i just can't just freakin tap your phone like just be like here you go there you go i made a genetic change to damn heart cat but when i do i want to make i want to make cash like i am one of the most uncultured
01:06:10
Speaker
person on the face of the plant they call me rural dr like jeeperss creepers like just just tap your phone but grab your google wallet your that on my group i don't have that on my phone and i'm too old oh my gosh think that that is the perfect note upon which to end this episode
Conclusion and Listener Engagement
01:06:29
Speaker
thanks for listening to confessions of a shop owner where we lay it all out the good and the bad and sometimes the super messed up i'm your host mike allen here to remind you that even the pros screw it up sometimes so why not laugh a little bit learn a little bit and maybe have another dream you got a confession of your own or a topic you'd like me to cover or do you just want to let me know what an idiot i am email mike at confessionsofas shopowner dot com or call and leave a message the number seven zero four confess that's seven zero four two six six three three seven seven if you enjoyed this episode be sure to like subscribe or follow
01:07:03
Speaker
join us on this crazy journey that is shop ownership i'll see you on the next episode
01:07:16
Speaker
are know what that ah