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Dr. Steven Guelff: Team Mistake image

Dr. Steven Guelff: Team Mistake

S2 E27 · Dental Fuel
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49 Plays3 months ago

 Join Dr. Tanya-Sue Maestas and Dr. Steven Guelff on another episode of #dentalFuel as they explore building a top-notch dental practice in rural Florida!  Discover how 3D tech and cloud-based systems revolutionize efficiency. With a heart for the underdog, Dr. Guelff isn’t afraid to coach people up and mentor his team to success. 

About the Guest:

Dr. Steven Guelff is a seasoned dental professional with nearly three decades of experience in the field. Known for his profound expertise and dedication to patient care, Dr. Guelff has excelled in dental and orthodontic practices. His career is distinguished by continuous learning and mentoring, which has deeply impacted the dental community. He is recognized for his ability to foster strong relationships within the industry, contribute to professional development, and advocate for balanced personal and professional lives.

Episode Summary:

In this engaging episode, Tanya Sue Maestas sits down with Dr. Steven Guelff to discuss the intricacies of building and maintaining a successful dental practice in rural Florida. Dr. Guelff shares invaluable insights into the technological innovations that have fueled the efficiency and quality of his services, as well as the importance of a dedicated and well-trained team. With a wealth of experience and a deep commitment to mentoring, Dr. Guelff offers a unique perspective on the challenges and rewards of running multiple dental offices.

Dr. Steven Guelff elaborates on how the strategic use of technology, such as 3D scanning and 3D printing, has revolutionized his practice. With six offices scattered across central Florida, Dr. Guelff and his team rely heavily on a cloud-based practice management system to streamline their operations. He emphasizes the continuous need for training and how this perpetual learning environment not only enhances team performance but also encourages individual growth. This proactive approach has resulted in many of his former team members advancing into prominent healthcare roles, living out their dreams.

Another focal point in the conversation is the importance of culture and leadership in maintaining a cohesive and motivated team. Dr. Guelff discusses the intricacies of hiring the right people, the significance of open communication, and the value of giving people the opportunity to grow—even when they may not be the perfect fit initially. His empathy and enthusiasm have created a positive, dynamic workplace that continues to thrive, benefiting both the staff and the patients.

Key Takeaways:

  • The use of advanced technologies like 3D scanning and 3D printing is crucial for modernizing dental practices.
  • Continuous training and development are essential for both individual and team growth.
  • Hiring the right people involves understanding their long-term career goals and potential.
  • Maintaining a positive culture and strong leadership can motivate teams and foster a supportive work environment.
  • It's important to support team members in finding their true career paths, even if it means they leave the practice.

Connect with Ignitedds: @ignitedds

Connect with Tanya Sue Maestas: @tsmaestas.dds

Learn more about Well Received: wellreceived.com/ignitedds

Ignitedds.com

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Transcript
00:00:00
Speaker
Dental Fuel, the podcast that focuses on what no one else is talking about. Mistakes. The dental world is full of before and afters and no one is talking about the middle. Dental Fuel brings you the unspoken in-between. Welcome back to another episode of Dental Fuel. This episode of Dental Fuel is brought to you by Well-Received. Did you know 69% of patients say they would switch providers for a better experience? To level up your practice, you need to ensure your patient experience is better than your competitors. So where do you start? From the very first hello. While received is a 24-7 answering service for dental practices. Their team of professional receptionists are on hand 24-7 to support your callers. That's day and night.
00:00:46
Speaker
365 days a year. Set your practice apart by guaranteeing your patient's calls are answered quickly and by a real person every single time. Ready to level up your patient experience? As a dental fuel listener, you can enjoy an exclusive 50% off your first three months of service. Head to wellreceived.com slash IgniteDDS to get started. We're back with Dr. Gelf on another episode and another mistake. Today, we talk about the intricacies of building and maintaining a successful dental practice. Dr. Gelf provides invaluable insights on technological innovations and how they have fueled his practice in providing quality service. And of course, we are talking about a team mistake and the importance of culture and leadership in a practice. Let's tune in.
00:01:37
Speaker
As you have built your practices, I heard that you you get all your assistance together and kind of drive around to your different practices. And so I'm curious on you know what what tips and tools you use to help build your team, but also what mistakes you've made along the way. and how you can provide that insight for the younger generation. Great question. um I don't know if you could do what I do in the in a metropolitan city like Tampa or Orlando, but in a rural area like where I live in central Florida.
00:02:13
Speaker
in the middle of the cow pasture and the orange grows. um you know I have six offices and the we go from office to office and we have a schedule and I think our patients really appreciate the convenience. okay And we're fully equipped at all the offices to do anything that we do need to do. In fact, we have one big black box that we carry, all the stuff that we yeah know might use once in a while and you know that's just kind of like the emergency kit stuff you know for us if we need anything we have it in that box we always take it with us but you know my team I think we have we have a team that stays at my central office in Sebring and then we have my clinical team goes with me the only way that that's possible is technology you know we we we haven't done an impression in 10 years in my office we
00:03:05
Speaker
We're using 3D scanning for everything. I have about a dozen 3D printers. We print all of our models with 3D printing technology. We are, I think, the 330th practice in the United States or in the world that use Cloud9, pure cloud-based practice management system. and so That technology gives us a great competitive advantage okay for what we do. And our team, so that your team members have to learn how to use that technology. And and we're always training. you know you know We're always training, trying to get better.
00:03:44
Speaker
and you know so that's one of the things that I thought, well, once I trained somebody one time, they're done, you know, one and done. And that's nothing could be furthest from the truth. It is is constant repetition, constant training. And then I also look at, I have ah probably 13, 14, 15 team members in the past 29 years that are now either dentists or dental hygienists or nurse thanesthetists or registered nurses or, you know, they're doing something else. and they're living their dream. And so you have to reload. Okay, and so we use a lot of we have a lot of ah temporary or not temporary, but we have a lot of part time folks that work with us in our office. That gives us some flexibility for what we do. And I have a core people that have been with me have many people have been over 20 years with me. And so we have a good mix.
00:04:35
Speaker
How does your team members, you know, take the next step in their career, which is very exciting. I mean, how rewarding to see someone one on your team, you know, reach their next goal, reach that accomplishment. But how do you pivot as a team and as a team leader to incorporate a new member coming into your practice? and trying to have them, you know, embody the mission and the atmosphere that's already been set forth by the other team members. A lot of that has to do with your culture and leadership, okay? And ah you're, you know, it's all it's all about the proper fit. So I think that hiring the right people
00:05:11
Speaker
for is the for the right job is paramount, okay? But also, I always have a heart for the underdog and my you know in my office. and And I like to, I'm not afraid to coach people up and get them to do things that they didn't think they could do. and to be better. And and that's why the thing that makes me so happy and why I do what I do every day is helping other people live their dream. And that is so important in this world. And so and I think that oozes from me and my enthusiasm and energy. you know I think that's contagious. And you know people people want to be around positive people and have that positive energy. and so
00:05:59
Speaker
In your opinion, what would your recommendation be for someone who maybe has hired the wrong person for their practice, but wants to give them the opportunity to maybe have that level of growth? you know Maybe they're young and they have a lot of potential, but maybe they're not the right fit for your office. Yeah, that's great. So I think ah by ah just being upfront, I always want to know one of the questions I was asking in my interview is where do you want to be in five years? Or what do you want to do? Or, you know, and in fact, I have a young lady, dear friend of mine, she's ah
00:06:32
Speaker
I coached high school football with her dad ah for six years and and she thought she wanted to be a dental hygienist. I said, well, great, why don't you come in my office and work? And it lasted about three months. And chuck finally she just came in and sat down with me and said, this isn't working. I don't like being in the mouth. I think I'm gonna do radiology technology. I hope you're not mad at me. I said, no, not mad at all. We're just ah we're just so happy that you're gonna find your path and ah do what you're supposed to do. Make God smile. so That's wonderful. Thanks for tuning into this episode of Dental Fuel. Are you ready to level up your patient experience? Be sure to visit wellreceived.com slash IgniteDDS to find out how you can master patient communication and offer exceptional service 24-7, 365 days a year while getting valuable time back to focus on growing your practice.
00:07:27
Speaker
Join me next week where we close out our conversation with Dr. Kelph where he shares some expert advice. Thanks for tuning in.