109 Curious about...Product Development Concepts for the Contact Center w/Tamanna Remesh, Food Scientist Leader

In this conversation Ep #109 of the @My Curious Colleague podcast, @ Denise Venneri and @Tamanna Ramesh discuss working effectively and successfully with product developers in the contact center. Tamanna shares her background in food science and product development, as well as her passion for empowering women and minorities in STEM. They explore the process of product development, from generating ideas to commercialization, and the importance of collaboration between product development and consumer affairs.

Special Offer: Tamanna offers a special opportunity for listeners to consult with her on their career challenges & questions. The first 5 listeners who reach out to @Tamanna via DM on Linked In will have the opportunity for a free 15-20 minutes consultation w/Tamanna to discuss pressing career questions and gain strategic guidance. Tamanna's side passion project is owner/coach at Spark Career Services

Chapters

00:00 Introduction and background

02:48T he importance of relationships in the contact center

05:09 The process of product development

07:45 Key concepts in product development

16:16 Collaboration between consumer affairs and product development

19:05 Career coaching opportunity with Tamanna Ramesh

* product development, contact center, collaboration, consumer affairs, food science, STEM, innovation, sensory attributes, line extension, specifications