113. Curious... About My "5" "Musings" on the Past and Look Ahead w/Denise Venneri, Host & Creator | My Curious Colleague

I'm thrilled to share the latest episode (#113) of the @My Curious Colleague podcast…. Join me for my (5) “Musings” where I look back and reflect forward on consumer engagement..! 

• The Importance of a Seat at the Table: Why consumer focus is now non-negotiable for brands.
• The Rise of New Channels: Exploring the impact of ratings and reviews as the new frontier in consumer engagement.
• Trends Tracking: Being aware of the macro and micro trends that could affect your operations in the contact center.
• Evolving Reporting Structures: How the reporting landscape has shifted towards a more consumer-centric model.
• Consumer Insights: What the future may look like ie more holistic. 

Tune in for thoughts IMHO may give you something to chew on as you plan your approach to consumer care in 2025! 🌟

#mycuriouscolleague #podcast #consumerengagement #cx #cpg #cpgcx