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S6E3 PayPal’s Mike Edmonds breaks down agentic commerce and how it redefines trust, loyalty, and the merchant‑of‑record future

Agentic commerce is no longer theoretical. It’s already reshaping how shoppers discover, evaluate, and buy products. In this episode, we sit down with Mike Edmonds, VP of Agentic Commerce & Commercial Growth at PayPal, to break down what agentic commerce really means for retailers right now and how agentic AI is transforming the entire shopping lifecycle.

We explore the three major use cases of agentic commerce, how AI shopping agents are changing product discovery, why payments and trust are now central to the agentic commerce experience, and how retailers can maintain control of customer relationships through merchant‑of‑record models.

If you’ve been trying to understand how agentic commerce works, how agentic AI fits into the retail ecosystem, or what retailers must do in the next six months to stay competitive, this episode delivers the clarity and direction you need.

What You’ll Learn

What agentic commerce actually is; and why it matters now
How agentic AI is reshaping product discovery, checkout, and loyalty
The three core use cases: CUA, agentic checkout, and autonomous agent‑to‑agent shopping
Why payments, identity, and trust are the foundation of agentic commerce
How merchant‑of‑record models protect data and customer relationships
The role of loyalty programs in an agent‑driven world
Catalog readiness and the challenge of integrating with multiple LLMs
How close we are to the universal cart
What retailers must do today to prepare for the agentic shift

Why This Episode Matters

Agentic commerce is moving faster than most retailers realize. As agentic AI becomes embedded in browsers, apps, and everyday workflows, retailers must rethink how they manage trust, identity, payments, and customer experience. This episode gives you the frameworks and real‑world examples to understand how agentic commerce will reshape retail in the months ahead.

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