EP119 – How MSPs Should Start With AI Today with Fiona Challis

In this episode, Fiona discusses the rapid advancements in AI, especially in the Managed Service Provider (MSP) sector. The conversation delves into how AI avatars are surpassing human avatars in social media, the adaptation of MSPs to AI technologies, and the importance of staying updated in the swiftly changing AI landscape. Fiona recalls past initiatives like the Mentori Program which helped navigate industry transformations and compares it to current AI integration. She emphasises the need for MSPs to embrace tools like Microsoft Copilot as an entry into AI, and outlines a structured path from basic AI applications to complex, agent-driven solutions. The discussion also highlights the importance of readiness assessments, internal adoption of AI tools, and the significant market demand driven by end users. MSP owners are encouraged to start small and gradually scale their AI capabilities, ensuring they don't miss out on emerging opportunities.

00:00 Introduction and Greetings

00:17 AI Avatars vs. Human Avatars

01:06 Recent Developments in AI and MSP Land

01:24 The Mentori Program and Industry Shifts

02:12 The Biggest Shift in the Channel

02:58 Monetising AI in the Channel

03:57 Challenges and Solutions for MSPs

04:21 The Seven Week Challenge: From Copilot to AI

04:52 Demand Driven by End Users

05:33 The Role of MSPs in Leading AI

07:04 Selling AI as a Transformation Tool

07:26 Real-World AI Implementation Stories

09:30 Steps for MSPs to Get Started with AI

12:09 The Importance of Internal Adoption

12:52 Readiness Assessment and Pilot Programs