EP126 – Becoming the Chief AI Officer for Your Clients with Nils Howland

In this episode, we welcome Nils, co-founder of Ironbridge, to discuss the transformative potential of AI for Managed Service Providers (MSPs). Nils shares his extensive background and experience in scaling businesses and investing in tech startups. He elaborates on how MSPs can leverage AI to revolutionise their operating models, scale efficiently, and deliver new, high-value services. The conversation covers the transition from traditional IT infrastructure to AI-driven solutions, the importance of strategic partnerships with clients, and actionable steps MSPs can take to stay ahead. Nils also highlights the unique role MSPs will play in the AI era, becoming indispensable partners for SMBs and SMEs by integrating AI into their operations and offering consultative, outcome-based solutions.

00:00 Introduction and Greetings

00:58 Nils' Background and Experience

02:37 The Role of AI in MSP Development

03:59 Changing the Commercial Model for MSPs

06:07 The Unique Opportunity for MSPs with AI

08:30 Implementing AI in MSP Operations

12:42 Challenges and Strategies for MSPs Adopting AI

14:13 The Future of MSPs in the AI Era

16:33 Practical Examples and ROI of AI Implementation

29:35 Final Thoughts and Contact Information

Connect with Nils Howland on LinkedIn by clicking here – https://www.linkedin.com/in/nilshowland/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/danielwelling/