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Episode 27: Incremental improvements & shop updates
22 Plays1 month ago
Tucker Holladay joins the podcast once again to discuss the latest improvements in the shop!
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Transcript
Podcast Revival with Tucker Holiday
00:00:10
HFW Industries
Okay, and we are back on the HFW Shop Talk podcast. It's been a while, and that's the the first thing here with my, at this point, you're kind of the the co-host, Tucker Holiday.
00:00:24
HFW Industries
Hello, hello. um First, I have to thank you, because I've been meaning to do this. I kept saying, I got to get the podcast going again. Thanks for the little nudge, and we're back here. You're welcome, and finally,
00:00:36
HFW Industries
Yeah, and we got some good
Tucker's Early Contributions at HFW
00:00:37
HFW Industries
things to discuss today. There are a lot lot going on. um So we'll just stick to your purview today. um So much to discuss. But let's start right at the top.
00:00:48
HFW Industries
Last time we did it was probably March, want to say. Yeah. So you've been here almost six months. Not quite, but closing in. um Talk about the first couple months of the job, figuring things out, and where you're today.
00:01:02
HFW Industries
So the first few months, it was a lot of just learning how everything gets done around here, learning the people, figuring out how I'm helping you guys out, and just getting my bearings around all of HFW, which is a lot because you guys do a lot.
00:01:21
HFW Industries
So in my short time I've been here, we've managed to now start
Implementing Systems for Efficiency
00:01:26
HFW Industries
3D printing. We have an additional 3D printer. I brought mine in. HFW has now purchased their own, which we are now running right now as we speak, creating ah shop organizers for each of the workbenches.
00:01:42
HFW Industries
um we're now going through and implementing a bunch of standard operating procedures for a few of our jobs we have one in particular we'll talk about a little bit later and right now we are now getting to the point where we have maintenance requests that i now force everybody including my co-host jack here to fill out if he needs anything done as far as repairs or improvements around the shop this way He can fill the sheet out.
00:02:09
HFW Industries
I can look at it when I have a free second and I'm not helping people. Come back and we can figure it out. Yeah, I mean, the thing that's, and it's been an adjustment for everyone, but I mean, especially me.
00:02:22
HFW Industries
I really appreciate the the lack of deviation with the process. And what I mean by that is, like, just before we started today, I was asking, we have a ah TV in the shop that we like to, you know, we promote different things and talk, you know if there's something that we want to call attention to.
00:02:38
HFW Industries
um But we we have connectivity issues. And so it's just a little thing. It's really not, it's not like a machine's down or something. And so i was asking Tucker if I should fill out a maintenance report. And he's like, yep, put on a maintenance report, and then it'll get done. and I think there's something like, especially in an environment like ours where things are changing, most people here are trying to handle multiple things at once.
00:02:59
HFW Industries
If we can have that adherence to a system, it seems silly, like with little things like that. You're like, really, I need to fill out a form for it. But that's how we kind of and manage some of that chaos. And I think, you know, one thing I've appreciated is you kind of starting with just little like and like ah the concept of two second lean.
00:03:20
HFW Industries
But you know we're not trying to completely come in and overhaul the shop in six months.
Cultivating a Culture of Improvement
00:03:27
HFW Industries
It's all these little small improvements, incremental improvements day to day that cumulatively over six months or a year will make a big difference. Yep, absolutely.
00:03:35
HFW Industries
All changes take small incremental steps, which is what I tell everybody now. It's like, hey, we're going to get there, but it's going to be in small incremental steps. very A lot of very small changes, a lot of very small improvements that will add up at the end to huge radical changes that you would have never agreed to at the beginning.
00:03:55
HFW Industries
Yeah, and we got some cool, um we're already, seeing you know, a couple months in now, we're starting to see some of those those cool things happen. i want to get to that later. I won't. Now, one of the one of the things that is really cool that is happening, um which we're going to tie into a few things that we wanted to discuss, one of the most unexpected things that I found here was the willingness of people to come up to me and go, hey, I have this idea.
00:04:22
HFW Industries
So as soon as we started you know posting on the board, hey, we have these improvements, one or two of the guys started coming up to me and went, hey, I have this idea. Hey, I have this idea. can you help me can Can you help me make this a reality? I said, absolutely.
00:04:37
HFW Industries
And it became a number one goal that day. We're going to make this happen. So we get a small victory, and we just keep that. and improving momentum going forward Yeah, it creates that culture of doing that and, and we're listening to and I think that's another reason for you know why I want to get this board fixes because we want to show off and that encourages it and says Oh, I have, you know, someone sees what's on the board they're like I had something similar and they then bring it up and address it and I mean, you've fixed, there have been a couple of things that you've fixed and you've been a part of that had been broken for who even knows how many years. a year, i know.
00:05:15
HFW Industries
Yeah. and Or more in some cases more. And think of the frustration or just the acceptance of less than excellent had been accepted. And now we're trying to address that slowly but surely. So it's cool because you're starting to see it permeate.
00:05:32
HFW Industries
each guy in the shop yeah i don't have the tinted glasses of experience looking at the shop i have quote fresh new eyes to give a take on what you guys are living in and i can go why are we doing this we're gonna go fix this let's go i'm just you know i don't even care i'm gonna go fix this i don't most of the time i don't ask for permission it's usually forgiveness afterwards and i just i just go fix it yeah so has that been the best part of the job too then Um, best part of the job.
00:06:06
HFW Industries
it's It's definitely the improvements, being able to help everybody in the shop, make their lives better, easier, and overall, just make there their lives a little bit easier every day has been the best part.
00:06:17
HFW Industries
I have always enjoyed um making people's lives a little bit easier and solving problems. If people come to me with their problem, I absolutely love doing that. That's the thing that makes me the happiest, solving other people's
Standardization and Quality Assurance
00:06:30
HFW Industries
problems.
00:06:30
HFW Industries
Even though sometimes it may be frustrating because it's like we have this machine. It's not doing it's doing something that happens once every you know blue moon when the stars align. It's like, all right, I'll go look at it. But I i very much enjoy that. After I have everything fixed, it's you look back and go, that was so worth it. I'm so glad I did that.
00:06:50
HFW Industries
Yeah. what have what what are I'm sure there have been a a bunch of things, but what is one thing you've learned maybe about the business or about people since starting? um The people here are so nice. Really?
00:07:05
HFW Industries
You guys, we... didn't say really, but I'm just curious, like, your perspective. um Well, so my previous employment had a much more toxic culture where people were more likely to go, that's not my job, then, hey, how can I help?
00:07:17
HFW Industries
Which is very much the opposite here, where everybody's like... um If I go, hey, can I get some help? Most people are like, sure, what do you need? How can we help? but What do you need um do you need? Do you know how to use this? I'll show you.
00:07:31
HFW Industries
Take the time. I had um some help down in the assembly area where somebody was showing me how to use the bead blasting cabinet. Because i have used sandblasting cabinets before, but I wasn't familiar with the make model.
00:07:47
HFW Industries
And they're like, before I even went to town with it, they're like, do you know how to use it I'm like, no, but I'd love it. I have an idea, but I'd love a tutorial if you could give me. He's like, yeah, sure. It took three minutes of his time.
00:07:59
HFW Industries
Show me how to use the pedal, ways it starts, a few little hiccupy things. Show me how to use it. That's awesome. Well, I mean, that's the thing that i' I've... I mean, I've had the same experience, but obviously um always wonder like how much of it is because my last name. like i you know I know my role, but i everyone has always been super helpful. And and that's we've we've always had...
00:08:24
HFW Industries
I mean, you're going to have exceptions, but for the most part, we've had really, really good people. And that's kind of the culture that we're trying to drive to. And that's why like our best people have mostly come through referrals, because you're not going to refer someone makes your job pain in the butt. Yeah. Sorry, life terrible when you're at work. So um right I don't think you would. but um And I think that's really a separator, too. like It's so cliche to say our you know our greatest asset is our people.
00:08:53
HFW Industries
but When you look at what separates us, it's the knowledge base, it's the experience, it's the workmanship, but it's also just the um problem solving and the ability to figure something out when there's not a clear solution.
00:09:08
HFW Industries
I think that's why people, the people that can do that thrive here for the most part. Cool. What are you most excited to improve? I'm sure there are things you came in, you're like, oh my gosh, i can't believe they're still doing that. Honestly, it'd probably be the condition of the floor.
00:09:23
HFW Industries
yeah I really want to get the floor cleaned really bad. This way I can kneel on the ground without having dirt stains on my knees. and There are a number of jeans that I cannot wear out publicly because just because of the stain of oil that's on the ground.
00:09:39
HFW Industries
After that, it would just be workspace standardization and organization. Because we have a lot of the things that all the workbenches use, Windex, 409 cleaner, tapping fluid,
00:09:50
HFW Industries
um tapping fluid Every bench uses it. That's one of the things I'm actually printing right now is workbench placeholder organizers. So there's always a place for where the Windex goes.
00:10:03
HFW Industries
Right next to it is 409. Right next to that is the tapping fluid. Every bench is going to get one of those that as applicable. So everybody can always reach for the same spot.
00:10:14
HFW Industries
And if you go to a different workspace, you have the same tools ready for you in the about the same orientation at the same spot. So a little standardization. that That's what I'm excited about.
00:10:27
HFW Industries
that's what we've talked about. We've talked about that vision for a long time. And, um, you and I talk again, how it's not going to happen overnight, but it's the, yeah, it's that the biggest drag on time in the shop is looking for things.
00:10:44
HFW Industries
And it's even worse when you don't even know if we have it, we probably do, but you can't find it um I remember in one case Peter sent one of our new hires at the time on on an expedition because we're about to order like $1,100 worth of tooling.
00:11:02
HFW Industries
And he went and in like an hour or two found $800 worth of it sitting around the shop. ah So that's the kind of stuff. you know we've talked We talk about this vision of that standardization. I remember – it's funny because i was I was reading this article about wealthy people with multiple homes, was talking about how one lady had done the same thing.
00:11:22
HFW Industries
She wanted her bathrooms arranged so that the drawers in both of her houses were the exact same. um Obviously, we're not that – you know I wish. If we keep making these improvements, we're going to get there. we're going to have standardized bathrooms at the end of this at HFW. So you go upstairs or downstairs, everything's in the same spot. Yeah.
00:11:41
HFW Industries
But it's that knowing what to expect, knowing exactly what's what's what is where, where something should be. And you can easily tell when something's missing, too. Yeah. you know I've talked about that in the spray shop as well.
00:11:52
HFW Industries
I know you just started with you know having each workstation have the standard tools um because I know another thing that happens is you know a tool gets borrowed or it gets lent from one workstation and then it mysteriously never gets put back.
00:12:09
HFW Industries
And so we want to avoid that. you know I think it's crazy right now that we have like people will carry around their own air gun nozzles.
00:12:19
HFW Industries
ah You know, we want to make it such that you, well, one, you can, you trust other people, um but two, you don't have to trust people because everything everything is standardized. Everything, you have what you need at the workstation.
00:12:32
HFW Industries
You're not having to go and search for tools, search for parts as much as possible. Obviously there's go be some of that. Yeah, it's that wasted time, wasted motion of trying to find something, plus wasted brainpower of trying to go locate the tool that, oh is this the right tool? Ah, crap, it wasn't.
00:12:47
HFW Industries
You go back, and instead you've got all of only the tools, two and um four Allen wrenches, two adjustable wrenches. That's all you need at every spray booth, and so far it's helped.
00:12:59
HFW Industries
it's it's just It's creating an environment where you can have that flow state. right like i mean i even in yeah This happens in the office, too. Now, we haven't as much focused on on the office portion of it yet, but we can eventually.
00:13:11
HFW Industries
um And I think we need to. But right that you're... you're Everyone can relate to this, right? like you Say you're mowing the lawn. Well, you know if you don't fill up the gas can before you start mowing, then you're in the middle and you run out of gas.
00:13:25
HFW Industries
So then you got to walk over to your garage, get the gas can, come out, fill it back up. But then you're like, ah I'm thirsty. then I'm going to use the bathroom. and And then half an hour later, you get going again. It's the same thing in the shop, right?
00:13:36
HFW Industries
And so if we can create that flow state, you can knock it out in one pass. It frees us up. It gets things done quickly or in a more efficient manner. And I think we we just work. Like, we all inherently work better in that kind of environment where things are all working like that.
00:13:55
HFW Industries
Awesome. um I had a question, but it left me, so we'll move on. Let's talk about something that you are kind of wrapping up now, and then we're moving it into the the next phase, which it will be exciting, ah which is that you've been working on a corrective action for a high-profile customer part that we we're frequently working on.
00:14:19
HFW Industries
I guess I'll set the backstory and I'm going pass it to you and to let you set this up and explain kind the process and how we can take this same thing and then apply it to other areas the shop. So we had this high profile part.
00:14:30
HFW Industries
I mean, these these parts together are, um they usually come in pairs. They're like $100,000 and were having a and we were having a lot of relatively stupid mistakes happen where um a lot of times an inexperienced person was put on these.
00:14:48
HFW Industries
um They sort of knew what they were doing, but they you know there were there were some issues. um And so one of our engineers had flagged it and say, hey, we need to address this because clearly something's off.
00:14:58
HFW Industries
um We keep making mistakes on this and we need to address it. um And so that's where we initiated the corrective action process. ah We held a meeting where we ahead had you, and you were very new then, but um kind of as the documenter and the process guy.
00:15:12
HFW Industries
ah We had our engineers that first flagged the problem, our engineering manager, Scott. ah We had Ben, who's the director. the guy on the shop floor who's most knowledgeable about it. And then we had some of the operators that were actually involved in this.
00:15:25
HFW Industries
um And can you just talk about the process from there and what was involved and how we can take this and extrapolate it out to other areas? So what we did is we came to the community. consensus that we needed some real standardized documentation for how we do all of these repairs, work, anything associated with this job, but in writing, not tribal knowledge passed on from one employee to the next where something gets lost every incarnation of that employee's position.
00:15:54
HFW Industries
So I then started documenting all of the processes using my phone camera as my only tool as long as as well as a computer to write up the documentation.
00:16:07
HFW Industries
Took pictures of our entire process of the entire process as it went through. um Recorded, reviewed with the guys on the floor, said, and hey, does this look right?
00:16:17
HFW Industries
Corrected things as well. mistakes were caught, fixed, corrected, and made sure we had a really robust standard procedure that anybody could reference at any time for how to do this job.
00:16:31
HFW Industries
More than just our travelers, which are documents that go with our parts that kind of say, hey, here's what's going on. This is detailed explanation with picture references of how things should be looking like during the process so that you have a visual representation of what's going along.
00:16:50
HFW Industries
um On top of that, I have a few words next to the pictures which just help highlight key things of those pictures. But all of this has turned into a kind of standard work um procedure that can then be used and modified in the future for other standard jobs that we have.
00:17:09
HFW Industries
So our models, our procedures were broken into about six different steps, each one critically important for where we were working on the the part in the process so that at any time you can go to a binder, go oh, I'm on part three.
00:17:27
HFW Industries
You can go to that part of the binder, see that whole section, and away you go. A lot of that has now accumulated to really solid knowledge that has been transferred into a physical thing instead of kind of in people's minds.
00:17:42
HFW Industries
Intellectual property. Literally. but Well, and it's the secret sauce so that... And apparently we had, like many things, we had had this document at some point, but that came up in the meeting, right? We got everyone involved in the process together and it came up.
00:17:57
HFW Industries
I think Ben was the one who said, yeah, there used to be this binder. Yeah, 10 years ago. Yeah, and so it might not even be accurate anymore if we knew where it was. And apparently it may have ended up in someone's toolbox. so that and The guy then retired is what we think.
00:18:10
HFW Industries
um But I think it it speaks to... we have we you know We've had work instructions. we have you and know some people are familiar with them on some of the common ones, and this is kind of the next level of them and where we want to go with you know the the most crucial jobs that are crucial to our business and and we're doing repetitively.
00:18:31
HFW Industries
This is going to feed into more of our repeat jobs, not some of our one-offs, because we are primarily a job shop, so we get a lot of very different, unique one to two quantity parts.
00:18:44
HFW Industries
These are repeat jobs that we will get um multiple of within a year or 10 years that we need to do the same thing every time. So having documentation to help us go, this is what we did last time. This is what we're going to do again exactly. So customer gets exactly the same part and gives us a robust starting point.
00:19:03
HFW Industries
And then you can apply it to all the other jobs. Everything can then become standardized and you will then have a reference. You won't have to rethink. You waste a lot of time going, how did we do this before? You go track down some other employee who's now not here or retired.
Continuous Improvement Philosophy
00:19:19
HFW Industries
It's all saving time.
00:19:21
HFW Industries
The whole point of this is to make it as easy as possible to have a successful job, right? That's what we're all gunning for. And so this this kind of takes it out, you know, like, I don't know. i' so How many pages is your total docket? It's probably like, what did you say, 40?
00:19:37
HFW Industries
Yeah, I'd say it's somewhere around there. There's a lot of pictures pop up, scratch and sniff. It's mostly pictures, right? Like, it's like oh, 40 pages. i I can't go through. But it's mostly pictures, right? It is. It is mostly pictures. It's made.
00:19:50
HFW Industries
going to say it's made for an idiot to understand because it's it still complex. You still need to understand. No, i but i boiled it down to as simple as possible. So anybody in this plant can look at it no matter where you're at. And they go, OK, I understand this.
00:20:04
HFW Industries
Yeah. And so that's where we're at currently. um It's been, guess, submitted, if you will, to Scott Smith, our manufacturing manager, who oversees um the standardization and the work instructions like that. Fingers crossed it gets approved. Yeah.
00:20:21
HFW Industries
And i it will get approved once, and you know, I'm assuming he may may have some minor tweaks. Absolutely. um And then we kind of move on to the next phase. Before, we may have just stopped there and said, okay, great, we're done.
00:20:33
HFW Industries
And now, but we're taking it a next step to the next steps. ah With the feedback we've gotten from, you know, some of our our leaders who have said, hey, you know, here's what we'd recommend. So then, you know, it goes into, um you know, training the trainer.
00:20:48
HFW Industries
That's where it really starts, is working with Ben, who is now our, ah he's the milling lead man. He also oversees um some of the assembly operations, including this project, um because he's the most familiar with it.
00:21:01
HFW Industries
ah Making sure that he's familiar with everything. He's aware of everything. Making sure that um he knows how to teach, right? Like, you don't, it'd be like, you know and a kindergarten teacher going and teaching physics.
00:21:13
HFW Industries
Well, yeah, they learn how to teach, but do they know what they're teaching? So that's what we want to make sure. ah We start with Ben. and Then we start with the recertification process, we're calling it. it's That's a lot more formal than... Yeah, so everybody gets signed off that they fully understand the the scope of what they're doing.
00:21:29
HFW Industries
They understand everything of the instructions that they'd be teaching everybody else, and they are... officially quote signed off on doing any of their job. And this will, we're not a, we're not yet a billion dollar company. So we're not, you know, we don't have level these levels of bureaucracy. This is really just to make sure everyone's on the same page. And, you know, we're avoiding the classic example where you get handed the binder, like, hey, go read this. Okay. Did you read it? Okay, good.
00:21:57
HFW Industries
And then never looking at it ever again. We write we actually want this to be useful. That's the point whole point of these things. And we want, like, if Ben or one of the guys has suggestions for tweaks or things to Yeah, we want to improve it.
00:22:10
HFW Industries
Yeah. so this is by This is a really great start that can be used, but it's no it's by no means a finished document. It's a living, breathing thing that will change and adapt through time, as all of them will be and should be, right?
00:22:24
HFW Industries
Absolutely. So why don't we move on to the next thing? What other questions you got? Yeah, so let's, and we're getting toward the end here, but i want ah you have had some interesting conversations with people.
00:22:37
HFW Industries
um We've also had some people come up to you like we were talking about a little bit before. So Two Second Lean is a book that you highly recommended, I think on the podcast before. Yep. um i've read it you had me read it um you've given it now you gave it to some of our guys including john and i just thought it was interesting some of the um observations you've gotten so far and kind of what your goal is um having people read books because if it was up to me i'd i would give i'd be giving book recommendations all the time but you know we also know that um not everyone is a nerd and their idea of fun is not necessarily sitting down and reading a book
00:23:14
HFW Industries
So talk a little bit about this, especially for you know machinists, guys who like working with their hands. You're giving them this book. And John gave you some interesting – you an interesting conversation with him. Can you talk a little bit about that? so So one of the things that I want to encourage from anybody is if they want to read the book called Two-Second Lean by Paul Akers, which is really his take on how lean should be used and implemented, which highly recommend.
00:23:39
HFW Industries
highly recommend and it is very good it is 170 pages a very large font and is it's really really good um would recommend getting and reading um the conversations i've had with a few people on the floor john included.
00:23:57
HFW Industries
um Two Second Lean is a mindset. You have to realize that after reading the book, it's a mindset, not a process. So being able to improve your job by making it two seconds faster every day is a mindset that you have to adapt. So after reading the book, you can go, um man, that there's so much work here. I don't think we can implement any of this. But you then have to take a step back and go, OK, hang on.
00:24:25
HFW Industries
Well, If I had more time, well, where am I wasting my time? You start looking at, okay, why am I going to the coffee machine way down there four times a day when if I move the coffee machine closer to me, I save well more than two seconds every trip.
00:24:41
HFW Industries
i ski I start earning back time a lot. um finding ways of not wasting your time. there he He goes over eight um primary wastes, which unfortunately I am unable to list, but should be able to but which include wasted brain power, wasted motion, excess inventory, excess energy,
00:25:05
HFW Industries
travel time, in um inventory issues, communication. It goes on for a few more that I do not remember because I was pretty sure I was up to four successfully, assuming I can count up to four.
00:25:18
HFW Industries
But um a lot of it's going to come down to improvements and getting people involved in making things a little bit better.
00:25:30
HFW Industries
For anybody who's not interested in reading it, it's really just going to come down to fix the things that bug you. If you see something that's bugging you, like, oh, I always have to walk over to my toolbox to get the screwdrivers, stop walking over the toolbox. why Have the screwdrivers already in the place that you need them.
00:25:46
HFW Industries
or um cleaning supplies. Why walk all the way to the other side of the shop for the Windex when you could already have it pre-staged at your desk? at with organizers that I've been printing out, it all comes back full circle.
00:26:01
HFW Industries
You already have the cleaning supplies already in their place. You reach right over and use them instead of going to find them on somebody else's bench who stole yours because they misplaced theirs or something.
00:26:14
HFW Industries
It's all about fixing the things that bug you. If once you fix that, it You will start eating eating back time every day to make more improvements.
00:26:25
HFW Industries
And just look around you. How are you going through your day and using your time? Find ways of not using your – invest your time how you can see fit and make it better.
00:26:39
HFW Industries
Yeah, well, it's not meant to be like sometimes I think the criticism is, well, why do I want to cut out all movement and like I don't want to just stand there all day and that's not the point. The point is really to one, there's a create, there's a creativity in finding ways to constantly improve.
00:26:56
HFW Industries
and i think we're all kind of built to want to get better but also it's changing the world around you to um not frustrate you and and and quite like you said the mindset yeah make it more fun make it more fun make it easier too like they're you know humans are inherently i think we're most of us are lazy and we like to procrastinate when you make little changes it's like why did i do this yeah long ago Yeah, exactly.
00:27:22
HFW Industries
um i was literally cleaning out some of our coolant tanks because there's like three inches of oil on top of some of the tanks and nobody's emptied the oil and the coolant smells. And it's like I went through, did it in four hours and everybody was like, why didn't we do this before? It's better now.
00:27:38
HFW Industries
Although some of them aren't used to the new coolant smell. So it's ah it's different, but it should be better. You're never going to win everyone over. That's actually one thing I wanted to ask um and that you kind of brought up.
00:27:49
HFW Industries
your actions and in a lot of the stuff that you've been involved in have like we've talked about really ignited something and i think we're just getting started i think there's a we can take this a lot further but like you said you've got guys now coming up to you with suggestions and improvements and like when i heard that and i've seen it um that was like the biggest indicator like okay we really got something good here can you just talk about that and like fostering that culture and that mentality and in people So the only way to really foster that that mindset of um ideas and problem solutions is to get people to feel they've won, which is it's more than just feeling you've won you because you have.
00:28:30
HFW Industries
You have won by having an idea and then it being implemented and being useful is almost like drugs. It's literally i want more of that feeling.
00:28:42
HFW Industries
If I can solve more of these issues and I can do this, it It just makes me feel that like I am on top of the world. So getting people, i I don't know the best way to phrase this, involved in working with you and then actually listening to them and making them feel that they've been listened to by producing a result of their solution to the problem empowers everybody.
00:29:09
HFW Industries
Because when you get listened to and if you were to come to me, you had a problem and I'm going to tell you, oh, I can't do that. It's going to wait take way too long. You're never going to come back to me with an idea ever in the future. But if you come up to me, hey, I have this problem.
00:29:24
HFW Industries
I can go, OK, well, um what have you done? We can try and do this. What do you think of this? and yeah that's that's a great idea let's go try it and you'll have something within a day or a week or a month and if it's going to take a month i'll tell you like i'm my place pretty full but most of the small improvements i do they are literally small i can do them in a day in about two hours and usually that's because my printer takes two hours to print the solution out to the problem But getting people to be part of that win and then crediting them so that they are the ones who ultimately came up with the solution and recognition for them so that they get you know duly respect of, hey, I came up with this idea. I did that.
00:30:15
HFW Industries
That's awesome because I don't want any of that. um recognition if I didn't earn it. yeah That feels wrong to me in so many ways. Getting credit for things that I didn't come up with isn't right.
00:30:28
HFW Industries
I want the people who are coming up with ideas to get credit for those ideas because they're amazing. So I want more people to come up, find me with more ideas.
00:30:38
HFW Industries
And anybody who works at HFW who listens to this, find me with your ideas. None of them are stupid. I'd love to implement all of them, but there's only so many hours in a day, but we're going to make it happen.
00:30:49
HFW Industries
And we are really committed to this too. And I think that's the, I guess to end, this is something that is ongoing. And and what I love about Tucker and and what we've got going on here is that We've talked about this and we've kind of implemented some things here there.
00:31:06
HFW Industries
Now having Tucker in your role, um this is here to stay. This operational excellence is really what it comes down to. And this is something that we're fully committed to. um and we want people's suggestions.
00:31:20
HFW Industries
The suggestions are what make this, um what make the magic happen. This isn't something that you can sit in a conference room and come up with these ideas. This is stuff that, okay, you're,
00:31:31
HFW Industries
you are the one at your workstation every day. um What could make it better? you know When you see that time on the the sheet, right? Because that's how we're all, you know what a lot of the times what our evaluation comes down to, how do we find ways to improve that?
00:31:48
HFW Industries
like And it comes down, that you might not think that it comes down to something like moving the position of like um your socket set or something, or just as an example. or um repositioning your toolbox, or and all these little things.
00:32:03
HFW Industries
you know Maybe putting a ah paper towel, a roll of paper towels by your machine. these All these little things. They're not going to slash the processing time in half by themselves.
00:32:15
HFW Industries
Nope. But it's over – like we said, we think in six months, in 12 months. but First of all, you start to see the progress after a while, right? It's like ah changing your diet.
00:32:27
HFW Industries
ah you know You're not going to see – you choose not to eat like a whole cake tonight for dessert. You're not going to see the result of that tomorrow. But if you keep making healthy decisions over six months, over a year, you're going to start to see It's the same thing here.
00:32:39
HFW Industries
And if we do that, I'm telling you, where this company can go is... The sky's the limit, really. The sky's the limit. and And I will make sure, and we already have the systems in place, that everyone will benefit from that.
00:32:53
HFW Industries
Yeah. Well, Jack, I really appreciate you bringing me on again. I really hope we can do this again in the future because I always love talking with you. And this somehow seems to have been the passion project of improvements and reporting of therewith.
00:33:09
HFW Industries
Yeah. Likewise. Yeah. You make this easy on me. So we'll do this again soon. Tucker, it's been good. Thank you. Take care, Jack. Until we do it again. Thanks, guys.