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The Frontlines with Workday's Adam Godson image

The Frontlines with Workday's Adam Godson

The Frontlines
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61 Plays2 months ago

If you think frontline hiring is “solved,” this episode is about to challenge everything you believe.

In this must-listen conversation, Tim Sackett and Madeline Laurano sit down with Adam Godson—the former CEO of Paradox and now the driving force behind talent products at Workday—to unpack what’s really broken (and what’s finally working) in frontline hiring.

Adam’s story alone is worth the listen. From detasseling corn in Iowa to hanging “Now Hiring” signs on highways to leading one of the most influential talent tech portfolios in the world, he’s lived every layer of this problem. And that real-world experience shows up in how he thinks about hiring today: simple, fast, and brutally honest about what actually matters.

The big takeaway? Most companies are still overcomplicating the hell out of hiring.

You’ll hear why the traditional application process is filled with useless friction (seriously—why are we still asking for a supervisor’s name from two jobs ago?), and how the best organizations are winning by focusing on just a few critical questions: Can the candidate work? Will they show up? Can they do the job? That’s it.

But this episode goes way beyond theory.

Adam shares real examples that will make you rethink your entire process—like the candidate who applied via a drive-thru receipt and was hired within days, or how companies are cutting time-to-hire from weeks down to hours. We’re talking about a world where the top organizations can hire in under five hours, while others are still taking weeks—and losing talent because of it.

Tim and Madeline also dig into one of the most painful truths in talent acquisition: speed is the new competitive advantage. If you’re slow, you’re not just inefficient—you’re invisible. Candidates aren’t ghosting you…they’re getting hired somewhere else.

And then there’s the candidate experience.

From multilingual hiring breakthroughs to eliminating the dreaded “black hole,” this episode shows how conversational AI and better communication are finally closing the gap between candidates and companies. Imagine applying, scheduling, and getting hired in a single, seamless flow—no waiting, no guessing, no frustration.

Oh—and if you think this is just for hourly workers? Think again. Adam makes a compelling case that the same expectations are coming for white-collar hiring, whether companies are ready or not.

The conversation also zooms out to the bigger picture: workforce planning, internal mobility, shift flexibility, and how connected systems can finally align business needs with talent in real time.

Bottom line: this isn’t just about hiring faster—it’s about fundamentally redesigning how work gets done.

If you care about the future of frontline work, talent tech, or just want to understand why some companies are fully staffed and thriving while others are constantly struggling, this episode delivers.

Hit play. This is the frontline reality check HR has been waiting for.

Transcript

Introduction and Guest Arrival

00:00:04
Tim Sackett
everybody. Welcome back to another episode of the Frontlines podcast. I'm Tim Sackett with my incredible host and best friend, Madeline Lerano. Madeline, how are you doing?
00:00:15
Madeline Laurano
Hi, Tim. I'm excited to be here with our
00:00:16
Adam Godson
Thank you.

Podcast Setup Delay

00:00:18
Madeline Laurano
very special guest.
00:00:18
Tim Sackett
It only took us 14 minutes today to get this up and running um because Madeline got to do an unboxing um video of her new mic that was given to her by the Workday Paradox team.
00:00:27
Madeline Laurano
Mm-hmm. Yes.

Guest Introduction: Adam Godson

00:00:33
Tim Sackett
That brings us to our guest, Adam Godson, who is the general manager of talent products, Workday. I don't like give us, don't understand. The title's evolving, but give us a little bit, like what what do you actually do, Adam?

Adam's Career Journey

00:00:46
Adam Godson
Sure, Tim. Good to be with you. Hey, Madeline. I'm Adam Godson. I've been in the talent acquisition industry a long time. I was a CEO of Paradox, and so joined the team within the acquisition in October. And now we're running all the talent acquisition products at Workday. So it includes Paradox, of course, Hired Score, Workday Recruiting, Candidate Engagement, and Messaging. So all the things that work in ta
00:01:11
Tim Sackett
Nice.

Creative Beginnings in Recruitment

00:01:12
Tim Sackett
Now, Adam, I know, like you said, you had mentioned you were the Cielo for a good stint, but you were actually like a real actual HR TA practitioner for a number of years as well.
00:01:12
Madeline Laurano
Amazing.
00:01:22
Tim Sackett
Like what how did you get into this game?
00:01:25
Adam Godson
Yeah, I started my career as a recruiter. So I'm hiring on the manufacturing line. So my best trick was I'd go like hang a sign by the highway that said now hiring. And I mean like physically go move a sign.
00:01:37
Adam Godson
I'd have people come in for open interviews and we'd we'd talk to them right there.
00:01:37
Tim Sackett
Yeah. Yeah.
00:01:42
Adam Godson
we'd make hiring decisions on the spot sometimes. Yeah. And then, it of course, worked into engineering and IT and other and other roles. And I got to fall in love with the problem as a young person.
00:01:52
Adam Godson
And then um two things happened. One, the scale bothered me. Like even on my busiest day, I could only like interview 10, 12 people, something like that.
00:02:00
Tim Sackett
yeah
00:02:01
Adam Godson
um
00:02:01
Madeline Laurano
Yeah.
00:02:02
Adam Godson
And then ah as like the the the technologically savvy person, like I got assigned all the tech projects. So implementing ATSs when I was 22.
00:02:09
Tim Sackett
I was going to ask like how you went because you went from like practitioner right into like Cielo, like to actually doing tech stuff.
00:02:09
Adam Godson
Yeah. Yeah.
00:02:15
Tim Sackett
And like, were you just the nerdy guy that was like, hey, I know how to like reboot a computer.
00:02:19
Adam Godson
That's right.
00:02:19
Tim Sackett
And they're like, okay, you're the tech guy.
00:02:22
Adam Godson
Yeah. Yeah. so like So I studied at MIS in school and so I had some tech background. um And so, but just always got assigned those projects. And I thought that there was, that was the key to unlocking scale. I didn't think the tech was that good. And those two things met in magical moments and the way we went.
00:02:40
Madeline Laurano
So you implemented an ATS at 20. They just threw you right in there.
00:02:40
Tim Sackett
perfect
00:02:43
Adam Godson
Yeah.
00:02:44
Madeline Laurano
That's um amazing.
00:02:44
Adam Godson
Yeah, literally.

Challenges in Hiring Systems

00:02:45
Adam Godson
Like literally it was like, okay, hit here, do API.
00:02:45
Madeline Laurano
Amazing.
00:02:46
Tim Sackett
i mean it was madeline it was green screens like it wasn't real ats like ah like he was he built it on cobalt like he's not that like i'm like i'm like making old jokes and he's not yeah like i'm like way older than he is
00:02:47
Madeline Laurano
Yeah.
00:02:50
Madeline Laurano
It's something.
00:02:50
Madeline Laurano
i mean, yeah.
00:02:50
Adam Godson
We did run some green screens there.
00:02:52
Adam Godson
For sure we did. Some AS400. For sure.
00:02:53
Madeline Laurano
yeah most of them are Most of them still are. Yeah. Yeah. Amazing. And then you were the tech expert at Cielo.
00:03:06
Madeline Laurano
on
00:03:07
Adam Godson
and I remember having to hire like AS400 programmers in those days and being like, we want someone that's really motivated. Not so motivated they learn a new technology in the last 20 years, but someone is also still very motivated. I'm like, maybe not.
00:03:20
Tim Sackett
Yeah. Adam, one of the things we do on the Frontlines pod, by the way, before we get started, i mean, obviously you're like, obviously a Workday executive. I want to shout out, I always, this is how bad of a pod host I am.
00:03:31
Tim Sackett
I forget to like mention the sponsor. So like shout out to Workday and Workday by Paradox or however we're going to call this for for sponsoring the pod.
00:03:34
Madeline Laurano
yeah
00:03:41
Tim Sackett
I believe, and this is not because you're on, that it's the number one frontline hiring solution on the planet. um I've never, I've yet to hear anyone that's turned Paradox on. They didn't say, holy crap, it actually works, which is might make the the best kind of feedback ever for a solution in our in our industry.
00:03:59
Tim Sackett
Adam, I want to start with this question, which is, and we do this with every single guest we've had. You're the first one. um What is your, Madeline and did this.
00:04:07
Madeline Laurano
he did it well He did it with me too, Adam. So hopefully, yeah.
00:04:10
Adam Godson
Every single one, yeah.
00:04:10
Tim Sackett
Madeline was, we in the first episode, we did this.
00:04:11
Madeline Laurano
I also got asked this question.
00:04:13
Tim Sackett
what is What was your first frontline job?

First Jobs and Early Experiences

00:04:16
Adam Godson
Oh, shit so I'll cut this two ways. So I'm from Iowa. So that's the first context. And so you have a yeah, do tasseling corn.
00:04:22
Tim Sackett
So you, what was it? You did detasseling of corn.
00:04:25
Madeline Laurano
ha
00:04:25
Adam Godson
So you know what this is, but I'll explain for the folks that aren't from the Midwest.
00:04:27
Madeline Laurano
ah
00:04:28
Adam Godson
But yeah, for real.
00:04:29
Tim Sackett
Oh no, you're for real. just I was joking.
00:04:31
Madeline Laurano
Oh, it's for real.
00:04:32
Tim Sackett
yeah
00:04:32
Adam Godson
That was my first for i job.
00:04:32
Madeline Laurano
That's amazing. That's amazing.
00:04:34
Adam Godson
was was was So if you'll count that, i you know taking the tops off of corn in a field, it's how all the teachers at the school made their real money.
00:04:34
Madeline Laurano
Yeah.
00:04:38
Madeline Laurano
Yeah. It counts.
00:04:41
Adam Godson
is They just got all those 14-year-olds who couldn't work anywhere else, and they'd make more money doing that in a month than the entire yes of the rest of the year for their salary.
00:04:42
Madeline Laurano
Yeah.
00:04:48
Tim Sackett
Adam, like for the you have to explain detasseling to like, I know you just pull the thing off the top, but like you have to explain why you detassel corn.
00:04:49
Madeline Laurano
Yeah.
00:04:55
Adam Godson
Yeah, okay. So so so seed corn um needs to be, ah a hybrid has to be made between male and female corn. You didn't even know that existed. and And so to make this happen, you have to pull the the top off, the tassel part off of the female corn.
00:05:11
Adam Godson
And so you get a bunch of kids in a school bus and you walk run them into this field and then they have to walk over the rows and they pull off the tops of the corn of those certain rows and you it gets hot so you start at 5am and you go till three or four in the afternoon, you do this three or four weeks in the summer and that's how you make your money for the year.
00:05:26
Madeline Laurano
Wow.
00:05:31
Madeline Laurano
Yeah.
00:05:31
Tim Sackett
So Adam desexed corn, basically, to make sweet corn.
00:05:31
Madeline Laurano
And then how were you paid? Were you?
00:05:34
Adam Godson
did Yes.
00:05:35
Madeline Laurano
Yeah.
00:05:35
Adam Godson
yes
00:05:35
Madeline Laurano
Yeah.
00:05:37
Tim Sackett
Yeah.
00:05:37
Adam Godson
Yes. Yes. well So that was the that was the the the rub. So the teachers would get paid by the acre and they would contract this, and then they'd pay the students by the hour. And so that's how they would make the arbitrage to, I don't know, buy a boat or something.
00:05:51
Madeline Laurano
Right. Amazing.
00:05:53
Adam Godson
Yeah.
00:05:53
Madeline Laurano
So that's your first job.
00:05:54
Tim Sackett
So that...
00:05:54
Adam Godson
Yeah. what it And then I washed dishes. So I did work at a Boston market washing dishes and when I was 15 also.
00:06:01
Tim Sackett
Yeah, before, when was the switch? Was it first Boston Chicken, then Boston Market, or was it was it the opposite?
00:06:05
Madeline Laurano
Austin market first, right?
00:06:07
Adam Godson
Yeah, Madeline's got the Boston creds.
00:06:07
Tim Sackett
And then went to Boston Chicken?
00:06:09
Madeline Laurano
Yeah. Yeah.
00:06:11
Tim Sackett
Oh, yeah. I used to, like, Boston Market was, like, the first kind of, like, we thought, oh, well, I don't want to feed my kids, like, McDonald's. We're going to feed them real food, so we went to Boston Market.
00:06:19
Madeline Laurano
It's healthy. Yeah.
00:06:19
Adam Godson
Yeah, it was ahead of its time.
00:06:20
Adam Godson
like its trying to be like the fast casual.
00:06:21
Madeline Laurano
Rotisserie chicken. Yeah.
00:06:23
Adam Godson
Yeah, ahead of its time.
00:06:25
Madeline Laurano
Yeah.
00:06:25
Tim Sackett
That's awesome.
00:06:25
Madeline Laurano
It's a dishwasher. Yeah. That's, I did that too. That's,
00:06:29
Adam Godson
Yeah.
00:06:30
Madeline Laurano
where you learn a lot about what happens in the restaurant.
00:06:32
Tim Sackett
Yeah.
00:06:33
Madeline Laurano
Yeah.
00:06:33
Adam Godson
So much education. Yeah.
00:06:34
Madeline Laurano
A lot of education. I know what I was holding a tray once and everything fell off the tray and then everyone's staring. Everyone hated me after that.
00:06:43
Adam Godson
Yeah, you got all the feels in those moments, right?
00:06:43
Tim Sackett
You're like, oh, we're going to take those dishes out of your first check.
00:06:44
Madeline Laurano
Yeah. All the dishes broke. I'm like, oh yeah, exactly.
00:06:47
Tim Sackett
And you're like, I won't have a check for three weeks.
00:06:49
Madeline Laurano
This scrawny 15 year old.
00:06:50
Tim Sackett
Yeah.
00:06:50
Adam Godson
Yeah, right?
00:06:52
Madeline Laurano
Yeah.
00:06:55
Tim Sackett
Adam, um I want to talk a little bit about frontline hiring because that's why we have this podcast.

Frontline Hiring Challenges and Solutions

00:06:59
Tim Sackett
um When we you think about like, obviously you've been able to have probably thousands of conversations with like organizations and leaders and the frontline like hiring thing.
00:07:06
Adam Godson
Yeah.
00:07:10
Tim Sackett
You obviously built like an amazing product for this and continue to kind of build around what's happening and and kind of put things together at Workday.
00:07:21
Tim Sackett
what What are the the things when you think like common things that you found? Like, i mean, like, because you we always like get into this. You're like, oh, if we could just solve these two or three things, um most people wouldn't have this issue. So when you think about like the the common things that pretty much everyone's getting wrong in frontline hiring, what are the what what is it?
00:07:41
Adam Godson
and there's there's There's a few. So you're right that it's putting some different things together. So it is um one of those is is asking for too much information and not really understanding the basis that we're making a decision.
00:07:49
Madeline Laurano
Yeah.
00:07:53
Adam Godson
So early days of paradox, we can recall going to restaurants and like standing behind a hiring manager who's usually looking at paper applications and just like annoying them to be like, hey, what are you looking at?
00:08:05
Adam Godson
Like, what are you looking for? And if you remember these job applications, like they would have way too much stuff. Like, what is the address of your previous employer two jobs ago?
00:08:10
Tim Sackett
Oh yeah.
00:08:14
Adam Godson
And who is your previous supervisor's name?
00:08:14
Tim Sackett
Yeah, yeah.
00:08:17
Adam Godson
And can i and ah the checkbox, like, can I talk to them? and you're like, why why do you want to talk to them? Like, ah just just all this irrelevant stuff.
00:08:23
Tim Sackett
Yeah, yeah.
00:08:25
Adam Godson
And what we distilled was they were looking for, like, is this person eligible to work? um Can they work these hours? And sometimes I wasn't even on the application.
00:08:35
Adam Godson
um and And do they have, you know, is there some ah evidence that they are responsible enough to show up to work?
00:08:35
Tim Sackett
Yeah.
00:08:42
Adam Godson
Like that's what they were looking for.
00:08:42
Tim Sackett
Yeah, yeah.
00:08:43
Madeline Laurano
Yeah.
00:08:43
Madeline Laurano
Yeah. Yeah.
00:08:43
Tim Sackett
The first thing you look at is is the name.
00:08:45
Tim Sackett
can i Can I pronounce the name? Because I don't want to try to call the person and not know their name, which is again is a huge bias, but I'm telling you right now working at Applebee's, i like we watch general managers go through applications and go, oh, I'm putting that one aside.
00:08:50
Adam Godson
That's right.
00:08:57
Tim Sackett
And I'm like, why? And they're like, i just I don't think the person can speak English. And I'm like, and it wasn't it wasn't actually an English name. They just didn't know how to pronounce it. And so
00:09:06
Adam Godson
Right, right.

Customer-Focused Hiring Strategies

00:09:07
Tim Sackett
we were just like you was like, oh my God, like this is terrible.
00:09:10
Adam Godson
Yeah, yeah. Well, so then it was, you know, we just simplified our system to ask those questions. Are you eligible to go the work? Can you work these hours?
00:09:17
Madeline Laurano
yeah yeah yeah
00:09:17
Adam Godson
Can you lift this box or do the basic qualifications?
00:09:18
Tim Sackett
Yeah. Yeah. have you hey Have you had a felony? Like, you know?
00:09:21
Adam Godson
Right. Like, just just like, instead of trying to infer and make a bunch of, to your point, assumptions that might be biased, just ask the questions.
00:09:22
Tim Sackett
Yeah.
00:09:27
Adam Godson
ah And I think the second is is um dealing with with walk-in traffic, hiring your customers.
00:09:28
Tim Sackett
Yeah.
00:09:34
Adam Godson
and and And they already know how to get there. They already have some affinity for your brand. and And also just sometimes the, the need is really immediate. I was, um, I was at a meeting, this is maybe two, three months ago, uh, at a, at a Wendy's, uh, one of our franchisee customers. Um, and, uh, um, the guy was wiping tables, uh, said, Hey, like, my name is Adam. Like, like, how did you come to work here? His name was also Adam. Um, and he was like Oh, okay. Like I, um, I was going through the drive-thru cause I was hungry. And, um, on the receipt that said, um
00:10:06
Adam Godson
need money, now hiring, text apply to 12345, whatever the the short code was.
00:10:10
Tim Sackett
Yeah.
00:10:11
Adam Godson
And he's like, oh, so i I was like, I need money. And and so we did it. And it asked him the basic questions through text. And by the time he got his food, it asked him and already asked him, hey, do you want to schedule an interview?
00:10:23
Adam Godson
the interview was the next day. And then he got hired and started the next day. And I was there and I met him on his second day. And so it was just one of those things like he was not thinking that hard about it, wasn't thinking he needed a job.
00:10:33
Madeline Laurano
Yep. Yep.
00:10:33
Adam Godson
He happened to be in the drive-thru and saw an ad, needed money. And three days later, he was standing in front of me. So it was one of those just moments where, So much of the bottom line is like, hire your customers and like, just don't overcomplicate this and and keep it simple.
00:10:47
Tim Sackett
Yeah.
00:10:50
Madeline Laurano
Two things, like I've done so many case studies with Workday Paradox clients or conversations, and two things stand out to me, like two different conversations.
00:10:50
Tim Sackett
Yeah, I think... Go ahead, Matt.
00:10:59
Madeline Laurano
One, I think it was Lowe's, and they were saying that they just wanted, like they had one location where everybody would go and apply for a job, but they had a Lowe's half a mile down the street that they couldn't find people, and people just didn't know that location as well as the other.
00:11:06
Adam Godson
Okay.
00:11:13
Madeline Laurano
So just having Paradox, hey, did you also know there's a location half a mile away. And candidates didn't even know that. That was like one thing that stood out to me.
00:11:21
Adam Godson
Yeah.
00:11:22
Madeline Laurano
It was like game changer for them. And then the other was um ah a large company. They had a candidate apply for a job and their first language is French.
00:11:34
Madeline Laurano
And it was somewhere on you know their application that they put that.
00:11:35
Adam Godson
Oh.
00:11:39
Madeline Laurano
So Paradox then would just communicate. Olivia was just communicating in French.
00:11:44
Adam Godson
but
00:11:44
Madeline Laurano
And it meant so much that they ended up writing a letter
00:11:45
Tim Sackett
Yeah.
00:11:48
Madeline Laurano
to whether it was a store or restaurant about how much it meant to them that they interviewed them in French.
00:11:48
Adam Godson
oh
00:11:54
Adam Godson
Yeah, that's funny because then that's often really opaque to companies. We implemented a large um frontline hiring organization they'd always had a policy that they would interview in English and in Spanish. And they'd have this policy, but their applications didn't function that way.
00:12:10
Adam Godson
And so when they put in Paradox and Olivia could speak Spanish, they had this massive influx where they had to like stop and do like a full training to get more people to interview in Spanish.
00:12:10
Madeline Laurano
Yeah.
00:12:19
Adam Godson
And they had no idea that for... years and years, all these people had wanted to apply in Spanish, but couldn't do it. And then when they could, they they had you know this massive influx of Spanish speaking people that they weren't prepared to interview. But it was was just one of those, to your point about, they didn't really know what was happening until they they made that that change and then were able to see that the policy that they'd made wasn't very effective because the technology couldn't execute.
00:12:45
Madeline Laurano
Right, right, right.
00:12:45
Tim Sackett
Yeah, we at Applebee's, we saw that. I mean, if I had a back of the house, like kitchen manager that could speak Spanish, they never had a staffing issue. And if you had one that could that couldn't speak Spanish, they always struggled because they wouldn't hire anybody.
00:12:54
Adam Godson
That's right.
00:12:57
Madeline Laurano
Yeah.
00:12:57
Tim Sackett
And you're just like, no, like, all you really need to do is hire one Spanish bilingual Spanish speaking person in your kitchen, and then have, you know, have them help you hire and you're gonna be fine. Like, and they just struggled with that so bad.
00:13:08
Tim Sackett
And you're like, you know, again, this is back, obviously, before before paradox days. So a little bit more difficult on that.

Importance of Rapid Candidate Response

00:13:15
Tim Sackett
Um, um So we're like on the front line side, and I know like we haven't gotten like mass adoption yet, but it seems like, you know, we're getting to that tipping point where I think companies finally understand you better have tech supply or conversational apply um and being able to do that really well. I know um at one point our buddy, our friend Chris Dunn, who is the CHRO of the US candidate for Marriott, turned on Paradox as well.
00:13:40
Tim Sackett
And before that, he had actually was in Denver and he met with like 35 general managers of hotels. And So there was there was a timing factor of when somebody applies, if you can get to them within an hour actually, and so they had two hotels that weren't having staffing issues.
00:13:52
Adam Godson
and
00:13:55
Tim Sackett
And what they did was literally went down to like Walmart, bought a burner phone. And like, as soon as somebody applied, whatever manager was on staff had to call that person, right? Within that like 24, seven, 365.
00:14:07
Tim Sackett
that was only the only thing they did different was like immediately call anyone who applied. And you're just like, so they they manufactured this, like muscled it to make it happen versus using like technology. But it was, it's such an indicator, I think, of like how fast can you get to somebody in in that space to apply?
00:14:24
Tim Sackett
When you guys take a look at that timing from like pre-paradox to when somebody turns it on, what's the timing difference?
00:14:31
Adam Godson
it's It's massive and it depends what's happening, um you know, pre-paradox. But, you know, I think one of our earliest case studies was taking quick service restaurant hiring from 21 days to three um and be able to make that change.
00:14:39
Madeline Laurano
Yeah.
00:14:42
Adam Godson
I was working with one of our our Dutch retailers. um They're presented at Rising Rituals. their Their goal was to take time to hire from 60 days to 30 and they were at seven. um And so so we we typically, we see that kind of of of movement. And I was actually looking at some data just the other day that our our team produced and it was it was bell curving this. I think our average time to hire for QSR in frontline was is around three and a half days. So that's that's that's average.
00:15:09
Adam Godson
ah But our top 10% of people on that curve hire in five hours.
00:15:14
Madeline Laurano
Yeah.
00:15:14
Adam Godson
um And so to your point, Tim, about same day, about of those things.
00:15:16
Tim Sackett
It's insane. Yeah.
00:15:17
Adam Godson
So that is being able to have someone walk in either do it real time or be able to do it online, get a text, get a phone call, make it and get a decision five hours for for average.
00:15:29
Madeline Laurano
Yeah.
00:15:30
Adam Godson
so So it can be done. And like the whole world is speeding up and it's making it more competitive.
00:15:35
Tim Sackett
One of the things I hear from like TA a leaders is they like, hey that we can do this for frontline hourly, no skill, low skill kind of hiring. Tim, there's no way our white collar workers would ever do this. Like that's insane.
00:15:47
Tim Sackett
and i I think that's kind of BS.
00:15:49
Madeline Laurano
Yep.
00:15:49
Tim Sackett
I think actually there's no difference. I think if I'm applying to a white collar job in the initial apply process, I probably am more likely to like do a conversational apply than I am a standard.
00:16:00
Tim Sackett
Are you, have you guys seen that with some of your customers? Are they doing the white collar side?
00:16:05
Adam Godson
Yes. I mean, like, like no no one really wants friction in the hiring process. So I think some some of the difference is just understanding the the fidelity.
00:16:08
Tim Sackett
Yeah.
00:16:13
Adam Godson
And then and then i think for companies, it is the stakes in the decision that can happen. So if someone comes in and and doesn't show on day two in the front line, sometimes it's like, okay, look on to the next.
00:16:24
Adam Godson
If you're going to invest tens of thousands in training and onboarding of ah of an employee in ah in a professional or ah executive role, like like that's the the cost of a decision might be different.
00:16:35
Adam Godson
But your your point is valid, Tim, in that like all the waiting that happens in processes is the spot to eliminate.
00:16:36
Madeline Laurano
Yeah.
00:16:43
Adam Godson
and and And how can we go faster and make better decisions? And a lot of that comes down to the idea that you need to take a lot of time to develop a candidate pool. And that's really not true in this day and age where,
00:16:57
Adam Godson
Maybe it's not 100% there now, but we will get to a point of of perfect availability of information between jobs and candidates where you can have the the companies know where the talent is and the talent knows where the companies are and you can develop that talent pool really fast. We'll get out of this. Oh, you got to post it for 30 days before you can do much of anything because you got to see who applies. Like we'll move we'll move into more of a hunting role than a gathering role.
00:17:21
Tim Sackett
Yeah.
00:17:21
Madeline Laurano
Yeah. Well, even even on the corporate side, yeah, I mean, even on the corporate side too, i think it also comes down to communication.
00:17:22
Tim Sackett
Madeline, do you see that in your research?
00:17:27
Madeline Laurano
So it's about kind of this idea that we need a process that needs to be and take this long, but it's also around the communication with that too. I mean, what Paradox, Workday Paradox does is it provides immediate communication, which candidates just haven't had.
00:17:44
Madeline Laurano
i mean, our our other friend at Marriott, Tyler Weeks, um you know I've always referenced this case study that we did with him when he was at Intel, which is they looked at time to fill, which was 40 days.
00:17:44
Adam Godson
Yeah. Yeah.
00:17:54
Madeline Laurano
And that's pretty standard for a company like Intel. But then they started measuring time to respond, and that was 90 plus days. So you are filling a position in 40 days, but you're not letting all those candidates that did not get the job know that that job is filled and they should look elsewhere until 90 days.
00:18:01
Adam Godson
yeah
00:18:11
Madeline Laurano
Yeah.
00:18:11
Adam Godson
Yeah, and and we see that, magic like the communication in in the for interviewing even it is a simple example of a sub-step of that. And that we do a lots of that at the the corporate level, which is, you know, we can take that and our average time to schedule an interview is two and a half minutes, um where it used to be three days.
00:18:19
Madeline Laurano
Right.
00:18:27
Madeline Laurano
Yeah.
00:18:28
Adam Godson
And so, great, there's X steps in interview process. You just took that part down and compressed that. So we know we can do it faster and take out the waiting. It's just taking the step-by-step of how we do that.
00:18:39
Madeline Laurano
Yeah, that makes sense.
00:18:40
Tim Sackett
It is interesting.
00:18:40
Madeline Laurano
I have a question thinking about just the, um you know, is this something that everyone understands that there's a better option for frontline hiring or do they not understand it?
00:18:42
Tim Sackett
Go ahead.
00:18:52
Madeline Laurano
I mean, we all know that there's a better option. We've done case studies. We know what you do at Workday, Paradox. But when you look at the market and you look at your opportunity, where like where is the market?
00:19:02
Madeline Laurano
Are we behind still? Is there tremendous opportunity? Are most companies now exploring better options and understand that they need, you know, to be able to communicate, to text to apply, to use SMS.
00:19:13
Adam Godson
Yeah. Yeah.

Competitive Market Pressures in Hiring

00:19:14
Madeline Laurano
Yeah.
00:19:14
Adam Godson
I think we're we're into the the middle of the cycle there where where you know we've gotten enough adoption adoption where it I think we've caused real pressure in the labor market to hire faster. so So companies that aren't hiring fast enough have a competitive disadvantage. And and are losing and and to them that likely feels like a lot of ad spend. It feels like candidates are no showing their interviews. It's because they already got hired at this place down the street.
00:19:40
Adam Godson
um And so I probably separate those into a couple of groups.
00:19:41
Madeline Laurano
Yeah.
00:19:45
Adam Godson
There's of course people that don't, don't, that are unaware that there's a better solution out there. And yeah, And there then there's those that are stuck in legacy systems that that feel like they don't have control over over that. and And the reality is that that you can put Paradox, other tools on top of those systems to make them function in a way that that gets great results. And we we see you know have examples for days of people that have have done that. Yeah.
00:20:11
Adam Godson
um ah Today we're scheduling about one out of every 10 interviews in the U.S. And so the market has has been moved in that.
00:20:19
Madeline Laurano
That's amazing. Yeah.
00:20:20
Adam Godson
Yeah, it's cool to be able to make a dent in the universe a little bit.
00:20:23
Tim Sackett
he just drops that stat. Hey, by the way, 10% of all interviews we do.
00:20:25
Madeline Laurano
Yeah.
00:20:26
Tim Sackett
Yeah.
00:20:27
Madeline Laurano
Yeah.
00:20:28
Adam Godson
Yeah, well, it's you know that means there's 90% more where to go. But but ah ah but it's's it's good it's to see that.
00:20:31
Madeline Laurano
yep
00:20:31
Tim Sackett
Yeah. Yeah.
00:20:34
Adam Godson
And and I think from us as we talk to prospects, we know there's compet there's pressure for them to hire faster because they see their competitors hiring, some of them in five hours, some of them in three and a half days. So people that are taking weeks to hire have staffing issues and they feel it.
00:20:49
Madeline Laurano
Yeah.
00:20:51
Tim Sackett
um Question, as you think about this as like a technology builder leader, the the candidate black hole is a real thing still. Like, i mean, Madeline just referenced that with, you know, the Tyler Weeks thing is like, we're hiring candidates before we even let the other candidates know that we're not going to hire them.
00:21:07
Tim Sackett
When you think of like the AI power of conversational and and the things that are there, do you are you do you believe like within the next 12 to 24 months that you're going to be able to solve this kind of candidate black hole where a candidate will actually know and be able to have a conversation with AI to know where they're at, what happened and what's if something's going to happen or not happen?
00:21:27
Adam Godson
Yes is the answer. where what And and and i I believe that most companies have enough applicants. They are operating too slow. And I actually really like saying that in the room with with operators.
00:21:41
Adam Godson
well they They'll make some complaints about candidates no-showing interviews or something like that.
00:21:41
Tim Sackett
Yeah. Yeah.
00:21:41
Madeline Laurano
Yeah. Yeah. Yeah. yeah
00:21:44
Adam Godson
I'm like, oh, this is just too slow. and And we've got lots of evidence of that. um I mentioned you know our our friends Mark at Rituals who presented at Rising. um I was really jazzed about his um reduction in time to hire. What he was jazzed about was his reduction in applicants per um per hire or for for per per job. i I don't have the numbers. It's something like um they used to have 80 applicants per job and now they've got like 15.
00:22:11
Adam Godson
um And so that is to that point, 65 less people that had to be disappointed or communicated with in in that. And so in some ways it's having fewer people um that even are even in the process because you're going faster and you don't have this, you know,
00:22:25
Tim Sackett
Yeah.
00:22:26
Madeline Laurano
Yep. Yeah.
00:22:27
Adam Godson
90 day period, 60 day period where you're collecting applicants and people are applying where if you can just get the whole thing done in three days, then you're going to have fewer people to communicate with. And then the second part of that is being able to take those people and make a new recommendation to get them to the right job as fast as possible. And so that was two for your point, Mads, which is just, hey, the job is filled at Third Street. How about Ninth Street? are you Are you in for this? And so this is this is a solvable problem. um And and and It's one of the, I would say, more than a few um symptoms that talent acquisition has caused of its own doing.
00:23:04
Adam Godson
of of the that We've kind of caused our own problems and it's just symptom of something else.
00:23:05
Madeline Laurano
Yeah.
00:23:08
Tim Sackett
Well, you this goes back to your your secret sauce when you were a practitioner of putting the sign on the highway kind of thing, now hiring. Because there is a ah candidate behavior change thing. because I agree with you.
00:23:19
Tim Sackett
And I used to, like for 10 years, I think I made money on basically telling people to put the stupid sign in their front yard that, hey, we're actually hiring. Stop hiding from people that you're hiring, right?
00:23:27
Adam Godson
Yeah.
00:23:27
Tim Sackett
But I said the trick is you actually have to put it out for a few days and then take it down. because it otherwise it becomes noise, right?
00:23:32
Adam Godson
Right.
00:23:34
Adam Godson
That's right.
00:23:34
Tim Sackett
And like, people will just drive by and they never, the ones that like, I've always go by the, like you and I are Midwest guys and you go by these like manufacturing shops that have the permanent sign out front.
00:23:43
Adam Godson
Yeah, permanent time, right.
00:23:43
Tim Sackett
And you're like, it just becomes, they, people stop looking at it, but if you take it up and down, they'll go, oh, hey, they must've filled that job.
00:23:44
Madeline Laurano
Yeah. Yeah. Yeah.
00:23:46
Adam Godson
That's right.
00:23:50
Tim Sackett
Crap, I was going to apply. And then you put it out a week later and then the person goes, oh my gosh, I didn't have another one open. I better apply it right away. So you're trying to change that behavior. And if you move fast and they know that you're going to move fast, then you'll get that that reaction, you know?
00:24:03
Adam Godson
Yeah, that's that's right. and the evergreen rec is just a digital version of of that, where if it's always open, then it's never open. And I think we've we've fooled ourselves into thinking that collecting data that frankly expires quite quickly of any usefulness, that that's a positive thing.
00:24:17
Madeline Laurano
Yep. So,
00:24:19
Adam Godson
and it's really not. you to your point, Tim, way better off going really hot and fast when you're actually hiring and then stopping hiring.
00:24:27
Tim Sackett
Yeah. Adam, I'm going to throw a tough question at you because I think Madeline and I have dealt with this since you guys got acquired by Workday because we've had a lot of leaders call us that are SAP, Oracle, UKG, blah, blah, blah, you know, info or whatever.

Future of Paradox Post-Acquisition

00:24:42
Tim Sackett
And they're like, hey, um we're either using Paradox or we we would have been interested in using Paradox. But now that Workday bought them, like now we're scared um because Workday could decide, hey, we're just going to shut it off to you guys, right? It's only for Workday customers.
00:24:58
Tim Sackett
And, and again, like I, or the yeah, or whatever.
00:24:59
Madeline Laurano
Or they're worried about integration, just about how it's going to integrate.
00:25:01
Adam Godson
Yeah.
00:25:03
Madeline Laurano
Yeah.
00:25:03
Adam Godson
Yeah.
00:25:03
Tim Sackett
And so, obviously, you were the CEO of Paradox. And now you run all of the talent products for Workday. What's your philosophy on this? And in terms of like, what does that look like for the people outside of a Workday ecosystem in terms of being able to use Paradox?
00:25:19
Adam Godson
Yeah. It's a great question and one that you know we we talk to our clients about regularly. um Frankly, when Workday called last year and proposed the idea, it was one of the things that was most important to me that that we would serve the whole market.
00:25:33
Adam Godson
where you know Workday is um the market leader in talent acquisition, 60% the Fortune 500. So great scale. That was the other an interesting part too.
00:25:40
Tim Sackett
Yeah. Yeah.
00:25:42
Adam Godson
But um I don't think it would have been that interesting to not serve the the whole market.
00:25:42
Madeline Laurano
Thank you.
00:25:46
Adam Godson
And and for me, like my purpose is to make a dent in the universe of hiring and make it better and and really you know ah reduce friction between companies and candidates.
00:25:56
Adam Godson
And that creates net good in the world. and that's why why I want to do it. And so that's been part of the strategy from the beginning. I didn't have to push on it. That was the strategy from work day two, is that we want to see this as a way to expand the market for for them.
00:26:11
Adam Godson
And so, ah we of course, we've got more than half our clients are are not on Workday. um and And so they're on other systems and we are committed to serving them long term.
00:26:17
Tim Sackett
Yeah. Yeah. Yeah.
00:26:21
Adam Godson
We've got new clients coming. Over a dozen new clients came um last quarter that are are signing up that are on SAP, Oracle, other systems that that are that are coming. We're committed to those integrations.
00:26:31
Adam Godson
We're writing it in contracts. And so we're we're all the way there to to serve the whole market and and
00:26:33
Tim Sackett
yeah
00:26:38
Madeline Laurano
Yep. Awesome.
00:26:38
Adam Godson
We think we can continue to do that long term. And it's it's literally the the strategy to do that and to to to bring it everywhere that that frontline talent exists.
00:26:43
Tim Sackett
yeah
00:26:49
Adam Godson
We want to be there.
00:26:50
Tim Sackett
think it's a great, I mean, i think overall, like, I mean, we want to talk about like, obviously Workday and ERPs in general, SAP, Oracle, Workday are giant systems, right? And talent products are a a slice of that, you know, entire huge system.
00:27:04
Tim Sackett
um But I think it's naive to think that you can't use it as a bit of data opportunity for for organizations that go, hey, Actually, hiring is probably one of the most critical things we do. And so if we're on X system and we're not using Workday, but we want to use Paradox, does it have that tipping point to go, well, shoot, maybe we should take a look at it? Like, heck yes. So it would be silly for Workday to kind of close out the rest of the ecosystem by saying like, oh, only Workday customers are going to use this. You're like, it's naive to think like you can't use that as a biz dev opportunity, you know?
00:27:34
Madeline Laurano
Yep.
00:27:34
Adam Godson
Yeah, for sure.
00:27:34
Madeline Laurano
Yep.
00:27:34
Adam Godson
For sure. And and I think that's a part of that that that is think the strategy. and And I think we'll see that for some others as well. Like the there used to be this this paradigm, I've gotten to pick ATSs for 20 years, where where you had to choose between something that was connected to the rest of your data, or you had to choose something with the features you wanted.
00:27:45
Tim Sackett
Yeah.
00:27:52
Adam Godson
And those things were like the... the opposing ends of a spectrum. I don't really think that's going to be true going forward. I think you you essentially get to be connected to the core system and then have agents that can do the work.
00:28:04
Madeline Laurano
Yeah.
00:28:04
Adam Godson
and And I think there are times those agents are going to be first party agents sort of deeply connected like they will at workday.
00:28:05
Tim Sackett
yeah
00:28:11
Adam Godson
And there some times they're going to be integrated in and are going to have the way of working that will help to get to that data and operate within the the other systems too so i think we've kind of found a third rail on that which is which is um being able to to have the agents access data in in systems uh that are platforms and get work done and that's i think what we're seeing in this new era yeah
00:28:35
Madeline Laurano
In an immediate way, it's completely different. Yeah.
00:28:38
Tim Sackett
Yeah, I'll get you.
00:28:38
Madeline Laurano
um So i have a question.
00:28:40
Tim Sackett
ahead. Good. Yeah.
00:28:41
Madeline Laurano
I have one question, Adam. So you know we we know Workday Paradox. We know frontline hiring.
00:28:46
Adam Godson
and
00:28:47
Madeline Laurano
That's what we're here to talk about. But Workday is also a leader in just frontline workforce and workforce management. And this this we're learning about. i mean, I think maybe a lot of companies don't realize everything that Workday does to support frontline workers across the whole employee

Workday's Comprehensive Workforce Management

00:29:04
Madeline Laurano
lifecycle.
00:29:04
Madeline Laurano
Could you talk a little bit about some of the other areas that Workday leads in frontline workforce?
00:29:11
Adam Godson
Yeah, it's ah it's a really good good point because um hiring is one of the most immediate things. It's an area of passion for me and you and you as well. but But it also has lots of you know downstream cycles of how we can serve organizations. One of the ways that's most immediate is workforce planning. And and I think that's one of the core opportunities where Workday can do it substantially better than than others because of its connection to the business data. And even the best companies, I'm talking like world-class companies that that we often see have some sort of, I'll call it delay and manual steps in the workforce plan of like business data.
00:29:49
Tim Sackett
Yep.
00:29:49
Adam Godson
And there's, gosh, always a spreadsheet in the middle that comes and and sometimes like a two week at best cycle about how we translate our business data to our workforce plan.
00:29:50
Madeline Laurano
Yeah. Right. Mm-hmm.
00:29:58
Adam Godson
And then it pushes out to like the hiring system. And and the idea is to be able to like, OK, like let's take the business data and get it right in through to the to the hiring plan. And so I think that's one of the areas that we that's really impactful.
00:30:10
Adam Godson
And then even downstream from that, things like shift scheduling. is an area that that you know Workday is is is pushing hard in and has some good traction on. um and I think that leads to workforce flexibility of maybe this isn't a job, maybe this is a shift, and below a shift, it's a task or a gig, and and being able to think about how work gets done more more broadly.
00:30:33
Adam Godson
And then the last connection point is even Vindley, which is contingent labor for us of of maybe this doesn't have to be done by an employed full-time worker.
00:30:37
Madeline Laurano
Yeah.
00:30:41
Adam Godson
Maybe this happens for someone that is a contractor. And just thinking about how all those things tie together to frankly fulfill the labor demand of of a frontline organization.
00:30:53
Madeline Laurano
Yeah, absolutely. i mean, even things at Workday, I mean, internal mobility is obviously something that you've done a Paradox, but also huge for Workday. But when you think about how that impacts the frontline workforce, Tim and I talked about this on the first podcast, it's not just, okay, I want to now be a manager.
00:30:53
Tim Sackett
Yeah.
00:31:09
Madeline Laurano
It's like, I don't want to work this shift anymore, or I can't work these hours.
00:31:11
Adam Godson
Right. That's right.
00:31:12
Madeline Laurano
My schedule has completely changed. have to pick my kids up after school. That's internal mobility. And you know Workday can support that in a way that a lot of other companies can't.
00:31:22
Adam Godson
Yeah, that's right. That's right. it It is back to be like, can I work at the third street location or from the ninth street location to which I'm normally assigned?
00:31:26
Madeline Laurano
Yep. Yep. Yep.
00:31:28
Adam Godson
Or how how do I do that?
00:31:29
Tim Sackett
Yeah.
00:31:30
Adam Godson
It's really just about um labor flexibility and and the holistic view that Workday can provide. And then coupled with sort of the modern technology and bringing agents in to do that. So to make it work, you got to be able to text someone and get the response and and and understand the conversation to be able to make the shift swap happen.
00:31:46
Adam Godson
And so it's those things together that that make it exciting.
00:31:49
Tim Sackett
I know you mentioned that, like how crappy of an experience that is right now. Like if you're like whoever, you you know, you're again, you have a sick kid, you can't make your shift. And like, you're like, oh I got to call the manager who's going to make me feel like crap.
00:31:59
Madeline Laurano
Oh, know.
00:32:00
Tim Sackett
Like, no, you ah come on Saturday night.
00:32:00
Adam Godson
Thank you.
00:32:00
Madeline Laurano
Yeah.
00:32:02
Tim Sackett
This is our, you have to, you know, like, Okay, well, fine, you're going to leave us short. And like, the whole thing is like a terrible experience. going to make you feel bad versus going, hey, I'm going to text Olivia and say, hey, I have a problem.
00:32:10
Madeline Laurano
Yeah.
00:32:14
Tim Sackett
My kid's sick. I can't make this. And then then then the AA guy going, oh, my gosh, take care of them. We'll figure this out, blah, blah, blah. And immediately a message goes out to every other worker like, hey, we have a shift open up on Saturdays.
00:32:25
Tim Sackett
Anybody to pick this up? like And there's it's a complete different experience than what we deliver right now to these workers, which is like, I'm going to guilt you into, i might you might still get it off, but going to make you feel horrible.
00:32:35
Adam Godson
okay
00:32:36
Madeline Laurano
Yeah.
00:32:36
Adam Godson
Yeah.
00:32:38
Tim Sackett
It's like, I don't want to work here anymore, right?
00:32:39
Madeline Laurano
Yeah.
00:32:40
Tim Sackett
Like, it's just terrible.
00:32:41
Adam Godson
Yeah.
00:32:41
Madeline Laurano
And make you feel horrible for weeks. I mean, onboarding is another example too. We did a case study with some QSR company that was a Workday Paradox client and lunch is like the biggest deal, right?
00:32:53
Madeline Laurano
It's like do, like before your first day, you don't know if you're going to get lunch. It's going to be provided because you're working in QSR.
00:32:57
Adam Godson
Yeah.
00:32:59
Madeline Laurano
Like, Is lunch free? Do I need to pack a lunch? Lunch is expensive. Is that wasted food if I don't need to bring a lunch?
00:33:04
Tim Sackett
Yeah. You're showing up at McDonald's with a peanut butter and jelly sandwich.
00:33:06
Madeline Laurano
Yeah, it's peanut butter jelly sandwich. You don't know. like It just sounds like a stupid question to ask. You don't want to ask your manager before the first day or text someone on like whatever time of night to ask about lunch.
00:33:13
Tim Sackett
Yeah.
00:33:17
Madeline Laurano
But to be able to do that through Workday Paradox and ask that question is such a better experience.
00:33:25
Adam Godson
Yeah, I think those are just great examples of how like we can create net good in the world, right? We're taking an experience that wasn't very good and through technology being able to to make it better and improve employee satisfaction and and business outcomes.
00:33:37
Adam Godson
So yeah, that's that's the fun stuff.
00:33:37
Madeline Laurano
Yeah. Awesome.
00:33:39
Tim Sackett
Adam, ah I'll get you out on this one.

Vision for Workforce Optimization

00:33:41
Tim Sackett
um Crystal ball, future of frontline hiring. What haven't we solved yet that you want to solve?
00:33:48
Adam Godson
Oh, there's there's there's there's lots to solve. So I think we're we're we're still at the sort of ah towards the bottom end of the hierarchy of needs of, you know, being able to have be fully staffed.
00:33:59
Adam Godson
And of course, that's one of the most one of the most important parts.
00:33:59
Tim Sackett
Yeah.
00:34:02
Adam Godson
I think there's going to be a lot with quality measurement of how do we find and retain some of the people that are that are best and just a workforce optimization ah that's that's going to be really important in this next era. And boy, the ingredients you need to do that is data to understand more about the the people, more about the work that they're doing.
00:34:18
Tim Sackett
Yeah.
00:34:19
Madeline Laurano
oh.
00:34:21
Adam Godson
And that that's you know where core systems of record have so much of that information and and can make that that better. so I think i'm I'm excited about that. And what what makes me excited when people are are happy at work.
00:34:34
Adam Godson
One of my favorite notes I think we got was from a shift leader at a quick service restaurant. And what they said was, I forgot how much I really like my job when we're fully staffed.
00:34:44
Adam Godson
And, um and if you've worked at a restaurant, you know, those nights, those nights where you're short staffed and it stinks.
00:34:48
Tim Sackett
Oh yeah, 100%.
00:34:49
Madeline Laurano
Yeah.
00:34:49
Tim Sackett
Yeah. Oh yeah.
00:34:51
Madeline Laurano
Yeah.
00:34:52
Adam Godson
And then, but when you're fully staffed, how good it feels and how can you have a lot of fun and you, you can bond with those people.
00:34:52
Tim Sackett
Yeah.
00:34:55
Madeline Laurano
Yeah.
00:34:58
Adam Godson
But um those those are the ones that, that get you you're like, yeah, we're, we're, we're doing a good thing here and we can, you know be fully staffed. And then there's, there's more to come in the, how we make a team work together and how we measure quality.
00:35:10
Adam Godson
and and And it's not just efficiency. It's about how you create that customer experience. And that happens through happy employees. And so I think that's the next frontier.
00:35:16
Tim Sackett
yeah
00:35:18
Madeline Laurano
Awesome.
00:35:18
Tim Sackett
I was like, from my Applebee's days, like we could always tell if a restaurant was fully staffed because people get annoyed by this. Like when the manager stops by the table and just goes like, hey, how how was your dinner? Like, know, cause there anything I can get for you?
00:35:29
Tim Sackett
And they get annoyed by that. But what it shows me is the actual restaurants running really well and they have time to go visit tables.
00:35:31
Madeline Laurano
I love that.
00:35:34
Adam Godson
That's right.
00:35:34
Madeline Laurano
Yeah. Yeah.
00:35:35
Tim Sackett
Because if you if you don't see a manager, they're probably on the grill, like, or they're behind the bar or they're like losing their mind because they're understaffed.
00:35:36
Madeline Laurano
Yeah.
00:35:36
Adam Godson
That's right.
00:35:40
Madeline Laurano
Right. Right.
00:35:43
Tim Sackett
But if they're stopping by your table, that means that restaurant's running pretty well.
00:35:46
Madeline Laurano
Yeah.
00:35:47
Adam Godson
Yeah, I love that.
00:35:47
Madeline Laurano
Everyone's happy. I love when a manager comes by to the table.
00:35:49
Tim Sackett
Awesome. Adam,
00:35:51
Madeline Laurano
I love that. i don't know why that would annoy anyone.
00:35:52
Adam Godson
I know.
00:35:53
Tim Sackett
some people get, some people get really annoyed by that.
00:35:53
Madeline Laurano
I'm like, this is bothering me.
00:35:55
Tim Sackett
And I'm like, oh yeah, yeah.
00:35:56
Adam Godson
Do they really?
00:35:56
Madeline Laurano
Really? Wow.
00:35:58
Tim Sackett
And they're just like, they feel like somehow they think like something's wrong or something like, no, I'm just checking on you.
00:36:01
Madeline Laurano
Yeah. Yeah.
00:36:02
Tim Sackett
You know, also we had, we had a, we had managers that really disliked doing that. They felt awkward by doing that, you know?
00:36:08
Madeline Laurano
Yeah.
00:36:09
Adam Godson
Oh.
00:36:09
Tim Sackett
And so having to train that, like, you know, a little inside baseball for the casual dining fans out there.
00:36:11
Madeline Laurano
now
00:36:15
Adam Godson
Love that.
00:36:16
Madeline Laurano
ah
00:36:17
Tim Sackett
Adam, where can people find you?
00:36:17
Madeline Laurano
um
00:36:19
Adam Godson
Yeah, ah LinkedIn is great. And find me at Twitter, Adam Godson. And at a conference near you, like like likely as well. So I'm happy to connect.
00:36:27
Tim Sackett
I sent, i sent look Mads, I didn't send you this, but i sent Adam this last night on text. It was a screenshot from X and it said, LinkedIn is prison for middle managers.
00:36:37
Madeline Laurano
um That's funny.
00:36:41
Tim Sackett
Awesome. Find them on LinkedIn. um Obviously, thank you for coming on. And thank you for Workday and Paradox for for sponsoring the Frontlines pod. We're going to have a ton of conversations coming up.
00:36:52
Tim Sackett
Mads and I are going to be on the road doing some live conversations with TA a leaders. We're really excited about that. So for Madeline Arano, Adam Gossin, thanks, everybody.
00:36:58
Adam Godson
one
00:37:00
Tim Sackett
we'll We'll do it better next time.