In the very first episode of MustardHub Voices: From the Frontlines, Julie sits down with Ruthann Peace Brown, a longtime Primrose Schools franchise owner, educator, and founder of RPB Consulting.

Ruthann shares what it really looks like to lead from inside the business—through COVID, staffing shortages, growth, and personal burnout—while still building a culture where people want to stay. Drawing from her background in teaching and entrepreneurship, she breaks down why retention is often about simple human connection, not expensive perks, and why delegation is one of the hardest (and most necessary) leadership skills to learn.

This conversation explores work-life balance in frontline environments, generational shifts in expectations, and the uncomfortable but freeing process of letting go so others can lead. It’s an honest, funny, and deeply practical discussion for owners and operators who want to build sustainable businesses and still have a life outside of work.

Workplace Happiness, Retention, and Letting Go with Ruthann Peace Brown

MustardHub Voices: From the Frontlines takes you inside the businesses where great leadership happens in real time. Hear from owners, operators, and managers who aren’t behind closed doors — they’re right there with their teams, serving customers, solving problems, and setting the tone. From healthcare and childcare to retail, hospitality, home services, and more, our guests share what it really takes to keep people engaged, operations running smoothly, and customers coming back. You’ll walk away with actionable ideas, inspiring stories, and a deeper look at how leaders make an impact where the work and the magic happen.