Speaker
And if you know it's the right answer, it's the right thing to do, speak from a place of confidence and authority, even if you don't feel like you have it, convey that to the patient because that's that sense of authority that they are looking for. When the post-op nurse says, don't take your dressing off for two weeks till you see the doctor again, and you know full well that doctor wants them moving and you got to make a splint, they're like, no, no, no, no, they told me after surgery, like explain to them, that's what they tell everybody after, you know, a foot surgery and a heart surgery and after everything, that's what, that's just a blanket and start,