Jim McDonald sits down with Dan Moore, Senior Director of CIAM Strategy and Identity Standards at FusionAuth, for an in-depth conversation on customer identity and access management. Dan explains how FusionAuth views authentication as the front door to any application and why control, deployment flexibility, and developer ownership are central to their approach. The discussion covers progressive registration, friction vs. usability, customization options, identity standards, the build vs. buy debate, risk-based MFA, and how AI agents will shape the future of customer identity. This episode and others is made possible with support from FusionAuth. Learn more at fusionauth.io/idac.
Connect with Dan: https://www.linkedin.com/in/mooreds/
Learn more about FusionAuth: https://fusionauth.io/idac
Blog article mentioned: https://bobdahacker.com/blog/fifa-hack
Connect with us on LinkedIn:
Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/
Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/
Visit the show on the web at http://idacpodcast.com
00:00:00 Introduction
00:01:18 What is FusionAuth?
00:03:15 Dan's identity origin story
00:04:19 Developer focus and ethos
00:06:54 Authentication as the front door
00:10:00 Balancing friction and usability
00:15:24 Customization in CIAM
00:18:10 What sets FusionAuth apart
00:20:33 FusionAuth's customer sweet spot
00:25:48 Deployment flexibility and the control spectrum
00:30:19 Common challenges in CIAM
00:33:06 Build vs. buy for authentication
00:36:00 Omni-channel authentication
00:40:27 Why identity standards matter
00:42:07 Risk-based MFA and intelligent challenges
00:45:00 AI agents and the future of CIAM
00:49:23 Closing thoughts
00:51:35 Vacation roundup
Keywords: IDAC, Identity at the Center, Jeff Steadman, Jim McDonald, Dan Moore, FusionAuth, CIAM, customer identity, authentication, access management, IAM, identity standards, MFA, risk-based authentication, progressive registration, OAuth, OIDC, SAML, AI agents, deployment flexibility, build vs buy, Sponsor Spotlight
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