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Episode 13 - Behind the Screens
4 Plays14 days ago
Technology drives nearly every part of modern law enforcement—from body-worn cameras to the computer systems inside patrol cars. In this episode, Sarah Gross and Victoria Wolff from our IT Division pull back the curtain on life behind the screens, sharing what drew them to law enforcement, the upgrades they’re most excited about, and the challenges of bringing Adams County Sheriff’s Office into next technological revolution.
Do you have questions? We want to answer them. Send us an email to CommunityConnections@AdamsSheriffCO.gov
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Transcript
Introduction to 'Breaking and Adventuring'
00:00:20
Speaker
All right, welcome back to another episode of Breaking and Adventuring, where we invite you to the world of the Adams County Sheriff's Office and beyond. We're going to share the background, stories, and experiences of the men and women of the Adams County Sheriff's Office in the greater law enforcement and public safety community.
Meet the IT Team: Sarah and Victoria
00:00:34
Speaker
So I'm your host, Sergeant Adam Sherman, and today we're visiting with Sarah and Victoria from our IT support team. And they're going to explain some of the fascinating things that they get to do behind the scenes and that may or may not go unnoticed. So...
00:00:48
Speaker
First of all, we'll just go into some background stuff. Who are you and how do you end up working for the Sheriff's Office? So I'll go ahead and start. yeah My name is Sarah Gross. I am the help desk supervisor for the Sheriff's Office.
00:01:01
Speaker
I've been working here for seven years. I do have a degree in computer information systems. And ah prior to this, I did not work in law enforcement. So I've been initiated, so to speak, here at the Sheriff's Office. Yeah, I get to learn all the nuances of Yes.
00:01:17
Speaker
Yeah. Yeah. And I have worked in every division, of course, it t covers everything. So I've been everywhere from the jail to patrol to the Flat Rock Training Center. I've been everywhere.
00:01:28
Speaker
Awesome.
Roles and Experiences in IT Support
00:01:29
Speaker
about you? ah I'm Victoria Wolf. I've worked for Adams County for three years now. My prior experience to here is I moved from Montana where I worked with Yellowstone County Sheriff's Department or the the county as a whole. So the courthouse youth services, um but specifically with the sheriff's office for about four years solo.
00:01:55
Speaker
So that that entailed with the the jail itself. So there's two 24-hour facilities. So and then prior to that was with the military for nine years. So I have that that law enforcement military is like they're the same thing yeah for the most part. And so you got to learn right away that like soldiers and cops break a lot of stuff like unnecessarily probably too.
00:02:20
Speaker
I mean, yeah, there's the frustration. It's easy things to break. so
A Day in the Life of IT Support
00:02:26
Speaker
Nice. Well, what does a typical day look like in the IT world here with the Sheriff's Office, or is there ah such a thing?
00:02:32
Speaker
I mean, i wake up, ah officers know that I need to get my coffee in the morning. That's fair. In the morning, I walk in and I try to try.
00:02:43
Speaker
good They know my presence at the substation. yeah They know when I come in. So I try to answer emails, but usually right away they knock on the door and it's help. I need help. And yeah, usually in the the squad room.
00:02:58
Speaker
sitting next to an officer helping them out with either signing into their computer, getting secure access now, um go in, getting their email go in or just, you know, helping them throw it across the room if they have to, you know, so. I've been there. Yeah.
00:03:15
Speaker
So, I mean, that's usually with me or, you know, trying to and put out some kind of fire that the on-call had or something. So. Nice. What about for you, Sarah?
00:03:26
Speaker
Just your average day. Yeah, so as the supervisor, I am working with everybody. am stationed out of the headquarters location, but we have personnel everywhere.
00:03:39
Speaker
Victoria mentioned the substation. That's where her primary location is. But we also have staff at the jail full time. And then we have people moving around to our other facilities as needed, like the Judicial Center or the Flat Rock Training Center.
00:03:53
Speaker
um So for me, it's a lot of herding cats in a sense of making sure that we're all on target with things that need to be done, um taking care of issues that have been escalated to me, um and just organizing the day and the projects.
00:04:08
Speaker
I also do a lot with the purchasing of the endpoints. We have about a thousand endpoints at the Sheriff's Office. And so I help organize the inventory and the items that need to be purchased each year um so that we can get refreshed equipment for our officers. So endpoints like laptops, desktops, just any cool new tech that we we have that we're trying to implement.
00:04:31
Speaker
Yeah, um laptops, desktops, um scanners, yeah printers. um You know, we have a lot of printers here at the sheriff's office um and especially in the jail, they have a lot of small printers throughout because that is a secured facility and it's harder to move around.
00:04:49
Speaker
so it makes sense that we need more printers in each location. Gotcha.
Tech in Law Enforcement: Cars and Cameras
00:04:54
Speaker
So what kind of technology does a modern agency like this rely upon that most people wouldn't expect?
00:05:03
Speaker
and MDC's with the patrol division. so
00:05:08
Speaker
It just looks like they drive around in a car with a laptop just sitting in the middle of the car. But um it's literally like a gigantic computer on wheels.
00:05:20
Speaker
And not everybody in the public understands that, yeah, it looks like a cop car. You know, everyone just freezes. They're like, oh, man. yeah But it's it's literally like a computer on wheels. So, I mean, there's a lot that goes into the patrol.
00:05:36
Speaker
car in itself but in i.t we learn to solve problems backwards you know okay this is the problem how do we get it not be a problem anymore our efficiency in the last literal year and a half two years has you know turned us around to where we can make these officers run a lot more efficient compared to when i first started working here where it was a lot of why and now it's turned into how can we make you do better yeah how can we make you work better Nice.
00:06:08
Speaker
Well, when and whether it's law enforcement or even military, but what would you say is a piece of tech that's made the biggest impact on how just law enforcement or public safety operates like the last five to 10 years? Has there anything that really is just kind of changed the game?
00:06:22
Speaker
I would say the body cameras have really changed things. what What would you say, Victoria? Body cameras or? um I think, you know, swapping over from, you know, our VPN, you know, pulling away from how we used to do our VPN to, you know, bringing it in house, bringing a lot of stuff more in house and how we do things. So um upgrading how we do it, bringing it more into the 21st century. Yeah. And just for, you know, I I'm lucky enough to my my office isn't too far from Carrie's and and Sarah's. But seeing your team gel, you know, whenever new tech is mentioned or these large projects, you guys really, you know, whether it's the, you know, server builds that, you know, some do or even just the, you know, you mentioned the cameras, but just, you know, the cloud uploading. So our deputies are just sitting for hours and hours as their footage is uploading.
00:07:11
Speaker
um You guys really have taken on large things to really get us to that next level tech wise. So just watching your team operate and take all those things has been very impressive. um But speaking of that, how quickly would you say like tech evolves just in general?
00:07:28
Speaker
yeah that's It's evolving. i could say every second almost. its It's always evolving. And we're starting to talk about ai And it's like, I remember us, you know, just what, two years ago.
00:07:45
Speaker
just thinking about AI is like, heck no. You know, you're like, why would we? And now we're just like, you know, that would help us. Yeah. How can we integrate it Yeah. You know, and we're talking about putting it into our ticketing system and, you know, we have a whole new infrastructure of ticketing and,
00:08:04
Speaker
um how we are, you know, remotely imaging computers and all this stuff to where we can just do, you know, touchless remoting, we can do mass.
00:08:16
Speaker
So we create one image and we can push it out to a mass of computers and get like 15 of them done within 30 minutes. And before I remember old school whipping them out one at a time, you know, 30 minutes per computer. And now I can do 15 30 minutes.
00:08:34
Speaker
it incredible we'll wait till we have like robot ai deputies where it's like hello and then i broke the machine fix it like i you know let me fix you first you know so in in it you know this this is a job that will probably never go away yeah as it you know our our career
00:08:58
Speaker
we have we We're always growing and it it seems like you know we never really have to take ah take much of a class because we seem to grow as technology grows with it. yeah We have to refresh. you know i always tell my son, you know I'm a master Googler. you know I know how to ask the right questions in Google.
00:09:18
Speaker
to get the answers that I need. There was an officer that was having a problem with word and he's like, i I Googled it. I swear I Googled it. And I'm like, well, did you Google it right? And then so then I went and Googled it and within two seconds I solved his problem. yeah Good information in, good information out. Yeah. yeah It's like it's it's all about how it's even with law enforcement, you know, it goes the same way. If you don't ask the right question or ask the question right, you're not going to get the same answer. yeah You know, it's all about how you ask it.
Empowering Officers with IT
00:09:48
Speaker
So do you have a fun like tech saves the day story you can share with us? Like somebody either comes with you with something or you were able to swoop in and just totally change something that wasn't working or anything, and anything fun or interesting like that?
00:10:03
Speaker
I don't know if if I can think of a specific scenario right now to give you, but I've noticed there's so many times where the deputies might come with what is somewhat of a basic issue and they'll kind of lament themselves and say, I'm not good with technology, but yeah they're always better than they give themselves credit for. don't know.
00:10:23
Speaker
I've seen some hunting and pecking and, you know, But for me, it's always really satisfying for somebody to come in with a problem, simple or complex. And if I can show them how to do it or how to correct the issue and make them feel empowered to correct it if it happens again, that's such a rewarding experience that happens continually when you're working in IT t support.
00:10:45
Speaker
Yeah. don't I don't. I try not to make officers or anyone feel like less than um what they're you know, like I don't like feeling making people feel like like they're incompetent. yeah You know, you they're not you're not like move.
00:11:04
Speaker
I'll fix it I mean, I do. I do do that. and But I try to be funny about it. You know, my my nature as it is, you know, I try to be comical and stuff because it's already a ah very stressful environment for all for yeah anybody, whether they're at the jail, whether they're even at Flat Rock, because they're already going through so ah training to be in a stressful a job, you know, something they've probably dreamed about doing. So they're already like stressed out, like, am I going to fail?
00:11:31
Speaker
And so they're already coming to us like I got me and I'm just I'm so, you know, I feel, i feel dumb, you know, it's like, no, you're not dumb. you like You're not, you're not, you're really not. So I try to bring bring humor when I come into stuff. So nice like I do say, i get out of the way, you know, but usually when I really joke with people, I have like a rapport with them already and I know I can joke with them, but um not, it hasn't happened here, or at least I'm not going to admit it has happened here because usually it's of more higher rankings.
00:12:04
Speaker
Sure. Stature, but therefore yeah, no, nothing here at headquarters. So, you know, they're, they're smart enough to know better. So, um, so ah my last, uh, so in Yellowstone County, um, when I was working at a courthouse, we actually had somebody in the attorney's office.
00:12:22
Speaker
They're very book smart. Yes. They're very, very book smart. And, um, They were hooking up their computer to a printer and they're like, you know, I have it hooked up.
00:12:35
Speaker
It's just not printing. it's It's not printing. And I'm like, okay, well, did you, you know, the typical, did you turn it off? Did you turn it on again? Are you sure it's hooked in the correct way or is it in the right port? And, you know, yes, yes, yes. or just They're just getting, they're starting to escalate their frustration. And I'm like, okay, well, I'll come up, I'll take a look at it.
00:12:56
Speaker
And they're like, I swear I hooked it up. I hooked up. I hooked the Ethernet up because normally we, you know, put computers on the network and it's hooked up to the network cable and it's good to go. And I'm like, it doesn't make sense if it's hooked up to the network.
00:13:11
Speaker
So I go up and I see this this ah attorney and I look at his computer and I start assessing it and I look to the side. And I'm like,
00:13:24
Speaker
He had taken the ethernet cable from the printer and hooked it up into the ethernet port on the computer. and thought that that was the network connection nailed it you got it nailed it and i was like okay and so yeah just did a little switcheroo i i hooked up the usb and stuff but there's yeah there's a bunch of other ones but that one is just but it just tells me you know they're book smart but they're just not smart you know we've all got our strengths and weaknesses so you mentioned it so does that actually work just turning it off then turning it back on again
00:13:57
Speaker
Giving it a nap. Yeah. Really? Yeah. Because, you know, you think about it and I have explained this to officers. You think about it. If you've been up, you know, 24, 48 hours and you're just constantly running, you just kind of get that exhaustion. and Sure.
00:14:10
Speaker
You know, computers in a way kind of have that more. know, you're just running and running and running and running and running. You just kind of start slowing down. And then, you you know, if you take a nap or go to sleep and you wake up, you kind of feel refreshed. Yeah. while Back in Yeah, you're back in. so So, you know, usually in that time when that computer is up and running, especially if you have auto updates on or something's pushed, it needs to have that reboot to implement it. So usually if you reboot a computer or turn it off,
00:14:39
Speaker
it implements that that that update or whatever is stuck. So usually that reboot helps. There you go. You heard it here first. So turn it on or off, then turn it back on before you contact IT.
Future Tech Updates and Support
00:14:50
Speaker
t Yeah. Yeah. Speaking of rebooting, i do have a ah story that our kind listeners might enjoy about myself. Sure.
00:14:58
Speaker
um So one of the challenges doing IT t support for the Sheriff's Office is that this is a twenty four seven business. Holidays, nights, all hours we are running and so IT support is needed 24-7.
00:15:12
Speaker
And to get that done with our small IT team, we have an on-call rotation um where somebody is on call for a week at a time. And those weeks when you're on call, they can be really busy or they can be a little slower. You just don't really know what's coming, but anything could be coming.
00:15:30
Speaker
And sometimes you get a lot of calls in the middle of the night. Sometimes you don't get any. And there was one week that was kind of a busy week, but I got a call really late at night and I must have been in really deep REM sleep.
00:15:47
Speaker
And when I woke up, I thought my alarm was going off because I used my personal phone as an alarm, but it was the on-call phone ringing. And so I did the swipe that you would do to turn off your alarm, but I answered the on call phone. But I wasn't awake.
00:16:04
Speaker
Yeah. And bless the deputy who was calling me. He was very forgiving about the confusion that ensued afterwards. Yeah. He's like, you want me to do what? yeah That's awesome.
00:16:17
Speaker
Yeah. ah I can't even imagine. It's like, these instructions don't make sense. Right. I mean, is there any anything up up and coming, um whether it's new tech or just anything, new support systems, any software that you guys are excited about um coming on board?
00:16:37
Speaker
We're going to be pushing Windows 11 to everybody. um where We're still playing with our new... ah So we've implemented a new kind of like a desktop.
00:16:54
Speaker
It kind of helps us our our new ticketing system. I'm sure everyone's kind of seen our new help desk ticketing. um In the background, we can push software updates, patches, and stuff like that.
00:17:06
Speaker
um We'll also be pushing Windows 11 upgrade through there. um There's so many features with Manage Engine. A couple of us, especially with our sysadmins, went to a couple day training with that one. um It has so many other features with it.
00:17:25
Speaker
um along with that we can also remote to the officers okay on their mdc's that's cool which i know they haven't been able to do yeah before i didn't even get email my mbc when i was on patrol so the fact they can do that i was like oh yeah there's a couple of them too where i was like yeah you don't have to come in because i know when i first started here you couldn't remote to and i was like why can't you remote to your officers like that's crazy yeah but there's a couple of them i'm like no stay where you are and i'm like watch this and they're like what's happening and i'm like it's like magic witchcraft get this out of here.
00:17:58
Speaker
Yeah. You know, the fact that I'm like, you know, now, you know, I'm all like, you know, it's under warranty. It's okay. You know, your car can go on fire and we can fix it, you know, stuff like that, you know, which may or may not have happened sometimes.
00:18:10
Speaker
Maybe not recently, but yeah. um You know, other than that, you know, we're, trying we're trying our best to make sure the computers are up to date with, you know, patches, drivers,
00:18:24
Speaker
Well, and I know it's amazing. And just being on the other end, we're in the car where I'm trying to utilize the the MDC of the laptop to look up, you know, information on a possible suspect or just getting details on calls and stuff like that.
00:18:36
Speaker
Having you guys on the back end making all that happen just makes it's mean because time is ah of an essence when when we're out and about and on calls or contacting people and just getting the right information and having it you instead of just getting a little spinny wheel of death where you're like bah so just you know all the implementation things that you guys have brought on has been has been great I know all of our deputies and and professional staff have benefited from it um if you had a magic wand and you could fix or instantly upgrade anything what would you do
00:19:11
Speaker
More bandwidth, more, make it just a little bit faster. Make, don't know, i just any frustrations officers have. Like my biggest thing, and I know, especially with patrol, they're very grateful for it. Like I know with IT, t um most stigma with IT t were very like, you know, put us in a hole, you don't see us. They're very like just introverts.
00:19:39
Speaker
I actually had yesterday an officer tell me I'm kind of like a rare find where yeah I'm very like, hi, you extroverted in a way. I very much try to make myself um available to officers. I'm open. People see me. They can find me. They can talk to me. They can come to me. like I would recently was on vacation and um there were some officers that were upset that they could not get to the candy bowl. Oh, yeah.
00:20:07
Speaker
You know, I have candy bowl. You know, they can always come and just talk to me. you know, they they walk by my office just to give me a high five. That's cool. you know, I have that kind of relationship with them or I'll i'll go to the patrol squad room and say, hey, are you guys doing? how you feeling? Or I'll see that, you know, you doing okay today or, yeah you know, be safe or...
00:20:28
Speaker
you know they know that they can come to me and they can always find me um so ah i wish i could just make things just so much better for them in an instant especially when bandwidth yeah yeah the whole bandwidth you know just making things faster so when they do have you know a very stressful day the computer is one less thing that they have to worry about because because i i i get it when they're out there they're on the beat And they're, you know, they're trying to find that suspect to get them off the road, to get them out of the community, to make it safer, to not have that DV, to not have that that kid, you know, worry about, you know, yeah that stuff.
00:21:07
Speaker
Or your page four on an affidavit and everything just disappears and shuts down. Yeah. yeah but Yeah, and they're already stressed because they want to go home. They want to do that. I wish I could just give them that, you know, that computer where they know everything's going to be OK. I wish I wish I could just give them that. But fair enough you know, it's not a perfect world. Unfortunately, I can't give that to them. So but I wish I could. What
Advice for Aspiring IT Pros
00:21:30
Speaker
about you, Sarah? Magic wand? Upgrade anything instantly or bring on anything instantly?
00:21:34
Speaker
So my magic wish for a long time has been to automate password resets on our reporting system. okay Currently it's not. And so we often get woken up at night for a password reset, which is a pretty easy thing to do.
00:21:49
Speaker
um But I have heard that my wish. I can't remember my password. I'll just call Sarah. It was like in the morning. Yeah. I have heard that my wish will be granted later this year. oh that's cool. That should reduce burden on on our team getting those calls and should also help the officers to be able to reset it on their own and move on with their work and not have to make a call to IT t for that. Nice. There you go That's a good magic one.
00:22:16
Speaker
All right. So last question. ah What piece of advice would you give to anyone in in IT t or you know new to IT t looking to maybe join ah a team at ah at a law enforcement agency or just a public safety agency? What's something that some advice or maybe something that you wouldn't expect when you first joined?
00:22:34
Speaker
um For me, my advice would be to focus on your education first, but when you go into law enforcement, um morality and ethics are high traits for this line of work.
00:22:48
Speaker
So I would encourage anybody who wants to work in law enforcement from an IT perspective to operate on a high personal level that way in addition to their education and their their work ethic.
00:23:01
Speaker
Awesome. Yeah. Um, need to have a ah good sense of humor, especially dark humor. You got to understand. Yeah. so Um, I would say, you know, compassion, humor, um,
00:23:19
Speaker
It's okay to be an introvert, but I know I personally, you know, working remotely is okay, but just, i don't know, I don't like to work remotely. Just, I like to have that person, you know, just high stakes. They like to have that, just that that one compassionate person that they can go to.
00:23:35
Speaker
ah know sometimes I think I'm a therapist sometimes for them, that sounding board, but it also, they understand that. you know i'm there to listen but they're also scared of me too they know when i'm looking for them and they hear me call their name they hide yeah but you know it's you know when i come down with my nerf gun that you mean business yeah you know when i when i ask for their computer you know three times in an email and they don't give it to me it means business yeah so well and i but it goes to a good point too it takes all kinds i mean whether yeah extroverted introverted you know yeah very super uh
00:24:11
Speaker
you know techie as or more hands-on because i know some of your teammates love you know building things so like the server rebuilds and things like that um and even i know ah some of your teammates even help where we'll have like special duty special assignments where there is a tech aspect to where they're even involved in some you know super secret ninja stuff but providing that tech support um for those units as they as they mobilize so there's a lot Yeah, being involved in that
IT in Law Enforcement Training
00:24:36
Speaker
part. That's the one thing that I actually thought was kind of cool. So working with, you know, another law enforcement agency, especially ah sheriff's department, um coming here, I thought was really cool that you guys would ask for, like, actors.
00:24:52
Speaker
yeah So one of my first acting things was with SWAT. Okay. So I did ah a little thing with SWAT, and, you know, a little known fact about me is, you know, I did acting and modeling in Montana.
00:25:06
Speaker
So I got to put some of my skills to work with SWAT and, you know, I can I can cry and Sarah knows, you know, frustrations and stuff. So but, you know, on an acting aspect of it, I can cry when I need to cry. yeah And they're like, whoa, hold on.
00:25:25
Speaker
And then like when the scene was done, I'm like, so how'd I do? And they're like, wait, yeah. And so that what? And so like I yeah you know put myself into the scene because you got to make you know, you can't make it too realistic, but you got to make it realistic for, you know, for their scenarios.
00:25:42
Speaker
Yeah. so that was actually kind of cool. You know, helping SWAT do some of their scenarios and then doing the driver's training and allowing me to bring in like my son and my stepdaughter. So they got to do the defensive driving, which was cool. And they had a blast, you know, doing the defensive driving. And then they got to do the the commander smallies little car. Yeah.
00:26:07
Speaker
Oh, that was a skid car. They got to see mom. You know, mom had some skills on the skid car. Yeah. yeah My son sick, you know, and then helping out um Flat Rock, you know, some of their scenario trainings and You know, the fact that the sheriff's office, you know, involves the community with that and in their non certified staff.
00:26:28
Speaker
So and we didn't get to experience that, obviously, with the Yellowstone County because they don't do the training with Yellowstone County, you know. with that. So that was actually really cool to
Community Involvement and IT's Role
00:26:41
Speaker
do.
00:26:41
Speaker
Yeah. And yeah, from that aspect, mean, so many opportunities just to see what other people do too, and other teams and other areas. And again, you guys are out and about where whether it's and so you're not just stuck in a cubicle, whether it's, you know a work project, you get to see some sunshine every now and again, you get to be a role player and participate in training or go out on active operations to provide that that on scene tech support and stuff like that. So Yeah, your team's amazing. Well, anything else you want to share before we wrap up that you think people would be kind of interested to see what's going on behind the screens here? Well, I know. It's like if anyone is like interested in you know how to get a career in IT, we have you know resources to help guide people. If they have that interest in IT, whether they are with law enforcement and then want to veer off into the IT t world, we'll definitely help. home We need that.
00:27:33
Speaker
Yeah, just wanted and it's funny you mentioned that because again one of your other team members I remember him when he was just one of our record techs, you know doing papers and stuff then made his way on the IT team and now he's you know a vital vital member of the team so I mean there's a lot of avenues to get there and we even had a Someone that was a deputy that helped with the IT t department there for a while before he went off on his yeah own career so Yeah, no, we definitely help people out, even though we are non-certified. there's I've had officers that tell me, you know, I'm working in a degree in IT. Where do I go yeah from there?
00:28:09
Speaker
And so I've, you know, steered them to, you know, you can go from here, you can go this way and stuff like that. You know, we're definitely... Even though we're not certified, we're not officers, I still consider everybody, you know, part of the family, brother and sister. So yeah for sure.
00:28:27
Speaker
So, yeah, no, we're we're definitely here to help. And even if it's something that they're not interested in, I'm I'm more than willing to sit down, even if it's on a working level, showing officers how to be more comfortable with computers on a day to day basis.
00:28:46
Speaker
nice Even if it's the same question over and over again, you know, it keeps me employed, it keeps so employed, you know, and keeps that paycheck coming in. So, you know, yeah. So i can come in with my like Windows 11 for dummies book and you can help me work through it like.
00:29:00
Speaker
You know, I'll be there. There are some things I will admit that I don't know about Windows 11. But you know what I tell people, we'll learn this together and we'll do this together. You know, I'll struggle with everybody. So it's OK. We'll we'll do this hand in hand. Yeah. We'll struggle together.
00:29:15
Speaker
Yeah. Every new rule out brings out some new challenges, I'm sure. Exactly. You know, we'll do this together. We'll struggle. We'll be on the struggle bus together. Awesome. Got it. Well, thanks. I mean, thanks, ladies, for joining us. on Sarah, do you have any any think parting wisdom or anything for anyone?
00:29:31
Speaker
Yeah, um I would just like to say that working in IT t for the Sheriff's Office is probably one of the best IT jobs that you could have. um It's a real privilege to be employed here. Our IT t team internally is great, as we mentioned earlier.
00:29:47
Speaker
We have different personalities and different strengths. We communicate all the time and we balance that off of each other. Yeah. um you get the opportunity to work with law enforcement and develop a rapport with the people that you're supporting and you also get that satisfaction of knowing that even though you're behind the scenes you're also serving the Adams County community and helping to get law enforcement services delivered.
00:30:11
Speaker
Awesome. Yeah, absolutely. Yeah. And even when tech goes down, you guys are the first responders for us. um You know, whether it's something small if we even have, you know ah like a major outage or something with you know our dispatch or anything like that.
00:30:24
Speaker
I know you guys are the ones on the front lines that we rely on. So it's amazing having you side by side with us. Well, thank you for all the great insight. Follow us on all of our social media platforms, and we encourage you to download our app.
00:30:38
Speaker
And if you have any questions, feel free to reach out to us at communityconnections at adcogov.org. ah Any episode ideas, any follow-up questions for any of the content you heard here, or if you're just you just have anything you're curious about for the Sheriff's Office, just reach out to us.
00:30:54
Speaker
Until next time, thank you.