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CEO Rob Gardner on Solving Toxic Talent
189 Plays6 months ago
Let's delve into the complex issue of toxic talent in the workplace with Robert Gardner, CEO of Rebalance Earth. Robert sheds light on how highly skilled individuals can undermine team dynamics through negative behaviors, despite their competence. He emphasizes the importance of early recognition and setting clear expectations to combat this challenge effectively. Tune in as he shares practical strategies for identifying and addressing toxic talent, including using the nine-box grid to assess employee performance and potential. Robert also discusses the impact of toxic talent on employee engagement and workplace culture, offering insights on preventing toxic talent from joining your team. Discover how fostering a positive and inclusive workplace culture can mitigate risks and enhance overall team effectiveness in this essential conversation!
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Transcript
Introduction to CPO Playbook Podcast
00:00:01
Speaker
I'm Felicia Shakiba, and this is CPO Playbook, where we solve a business challenge in every episode.
00:00:11
Speaker
we've all encountered toxic individuals in one way or another.
Workplace Belittlement and Bullying Report
00:00:16
Speaker
According to the 2023 Toxic Workplace Report by Oak Engage, 56% of respondents admitted to being subjected to the demoralizing experience of being belittled in front of their colleagues, while 42% reported incidents of bullying. Additionally, 32% of employees have been coerced into working long hours. Yet sometimes toxic individuals can produce outstanding business results, and leaders might be swayed to keep them. So, what do we do?
Discussion on Toxic Individuals with Robert Gardner
00:00:52
Speaker
Today, I'll interview Robert Gardner, co-founder and CEO at Rebalance Earth, to find out.
00:01:01
Speaker
Rob, before we get into learning more about how to deal with toxic individuals, could you start by sharing some background on the various leadership roles you've held throughout your career? Well, firstly, Felicia, thanks for having me on your podcast. If the thing about my leadership roles, it probably started when I co-founded Reddington, which was the the first company I started 18 years
Robert Gardner's Entrepreneurial Journey
00:01:25
Speaker
ago. Obviously you start out as co-founders, but I mean that business today, I don't work there, but that business today has got over 200 employees. And so I was co-CEO of that business. And then in 2009, we co-founded
00:01:41
Speaker
another business called Malley Street, and I remain a non-executive director on that board. I also founded a charity, Redstart, for financial education, which is now one of the largest providers of financial education to primary schools in the UK, and I'm a trustee, and we have ah a full-time CEO and in place, and we should come back to that, because it's fascinating how you build and grow something where you don't pay people, you don't have bonuses, and how do you motivate people to do stuff outside of traditional incentives? And then I was on the executive board of St James's place, which is the largest wealth manager in the UK. And I was basically in charge of investing all of the money on behalf of our clients. So we had almost a million clients and about 150 billion pounds.
00:02:23
Speaker
And I had a team of people reporting into me of about 450 people. And I'm now back in startup life. I left that job and I've just started a new business. And I'm now back to me, my co-founder. I've got my personal assistant and we've got one other colleague. So I went back to four people. So leadership is more about convincing the outside world that we've got a good idea. Leadership goes in phases depending on where the company is at. Got you. In seasons. I love that you mentioned that because I feel like a lot of people talk about and leadership as a general term, but there's leadership for different parts and different pieces. So many variations. you
00:03:03
Speaker
shared already. Well, I'm going to say it's cheesy, but I'm also a dad and I think parenting, me and my wife had ultimately are ultimately leaders to our children. I think any parent is really providing a leadership role for their kids. So I think it's important to to call that out as well. I would never disagree with you on that. Never. They think that there's a lot of similarities when people become parents and then they look at the way they talk to their colleagues and so forth. But another episode, right? right that there are lots of parenting and leadership. Absolutely. That's a great one. I have to follow up with that one. Today's about toxic talent, identifying, learning more about them, what did they look like
The Impact of Toxic Talent on Teams
00:03:44
Speaker
and so forth. So given your extensive experience in leadership, which we've already clearly outlined, what are some signs that someone has become a toxic talent? What does that term toxic talent mean to you?
00:03:58
Speaker
Yeah, I think I first came across the term probably me about 10 years ago and I think the way you experience it is when you have an individual normally who is extremely competent in their role. Let's say they have a sales role and they're very good at winning new clients, bringing a new business, telling you a product or or service. And the risk is ah you live in fear of them leaving because of the the impact that they might have. But at the same time, these people are normally extremely good at managing up. But you start to get a sense that the people around them don't like that person. And it's more than just jealousy about their capability.
00:04:40
Speaker
And we talked about seasons of a business, and I think that you become of a size and scale where the performance of the team is more important than the individual. And once you recognize that, it doesn't matter how good someone is, whether they're an exceptional coder, whether they're an exceptional COO or lawyer or an outstanding salesperson, if ultimately the behaviors of that person are undermining the performance of that the team, then that's toxic talent. Or that's how I would define it. What are those behaviors? What's maybe ah one or two examples that you could share of someone behaving in a way that identifies them as toxic? I think the world's changed a lot. I've got almost 25 years now of working career, and I started in investment banking. I started on the trading floors of London, which are probably not a million miles away from the trading floors of Wall Street in the late 1990s and early 2000s. There it was common to just scream and shout at people.
00:05:36
Speaker
and literally have that hair dryer treatment. I just don't, that just doesn't happen. I think this stuff now that has become just unacceptable on every level. But I think it's a treatment of colleagues that is belittling, that is not respectful, that is undermining, it's maybe political, especially If that individual has maybe more influence than others with their boss or the leadership team and all of that ultimately creates resentment with that individual team and colleague. And yeah, and the danger is good people leave or good people just pull back and say, I can't be asked with that. And they're not going to give all of their effort because they think that individual is just going to take the credit anyway. So it can manifest itself in many different ways, but effectively they're undermining the help of the team, but the power that they have.
00:06:26
Speaker
is if you become overly dependent on that person and also you don't have the mechanisms to call it out in doing so. I like your Wall Street reference. Do you mean that the Wolf of Wall Street movie is not real or it shouldn't be? No, no. I mean, if I look back to some of the behaviors and some of the characters that I worked with in the late 90s and early 2000s, there's some really really unbelievable behaviors that are thankfully just completely unacceptable today, but ah were acceptable then. I mean, I was openly described as lower than whale shit at the bottom of the ocean. So, I mean, it's pretty clear where you are. You've got sea level,
00:07:06
Speaker
You've got the bottom of the ocean, and then you've got whale shit, and then that is where I am. And I used to have a boss who used to call up at like nine o'clock at night, and he'd be like, Bobo, Bobo, where is six month Euro-Swissivol or Dollyenvol? And if I didn't know it like that, he'd scream and shout at me. At the same time though, he paid me extremely well. He promoted me. When the big global boss would walk over, he'd be like, come on over, you've got to meet Bobo. He's the star. So it was a bit like a psychotic parent in some kind of Netflix, Amazon Prime movie, where they're overly generous and overly punishing. I would say that that was the management style. And then within the trading floor environment were all these different fiefdoms between the different desks. And it was like Game of Thrones. And as a young graduate who was wet behind the ears and a bit naive, now looking back, I'm amazed I survived. I mean, just as another little anecdote, a lot of finance uses Excel and Excel modeling. And if you were caught using a mouse, if you didn't know all the shortcuts on Excel, again, that was like... You're out of here. Yeah, you're out of here. What are the you doing? So that's a different era. Thankfully, those behaviors have have changed and and no longer acceptable. You were golden handcuffed, it sounds like.
00:08:20
Speaker
Yeah, at the same time it was exciting and I learned a hell of a lot and and there were some also some amazing people and and we did some great works. It wasn't all bad like everything in life. It's
Challenges of Overpromoted Employees
00:08:30
Speaker
a full palette of experiences. Let's say a leader determines that a team member is not toxic per se, but can still have a negative impact on the team. What is a scenario like that look like? Make lots of people like to use the nine box grid for assigning their team and just to explain what that is if you imagine on one axis you've got potential on than the other you've got performance and you divide that into.
00:08:58
Speaker
Low medium and high so you've got high performance high potential those are your kids who are coming through and you want to promote them and grow them and and invest in them. ah Clearly the people on the bottom left you need to move out but it's the people in the middle and i think what happens is sometimes you over promote things i think my lesson is there are people who are okay at one level. and then you over promote them and by over promote them i mean just literally up one level and they're out of their debt and that's a nightmare because often that person might have been there a long time is likable people like them
00:09:36
Speaker
but all of a sudden you have promoted them and therefore the performance you demand of that person is greater than before. And they don't have the growth mindset or the ability to move. They don't have the negative behavioral characteristics that go against your company values or that you accept. So you can't to really let them go on that basis. But then the real danger is if you have someone who's top right hand corner, high performance, high potential, who is working for that person, And the danger with companies, especially if they're not fast growing companies, you know, when the growth rate shows down is you basically end up with that man's shoes. And so that person underneath is like, I'm working for someone who I don't really respect. And then if you're the overall boss of that team, so I'm the team of many layers, like what do you do? Yeah, it happens all the time.
00:10:24
Speaker
That person you promoted has probably been there like 10-15 years, is loyal. It's a really interesting thing to double click onto is loyalty and how important is loyalty. What is someone's expectations? I don't like it when people describe their company team as a family. I think that's a really unhelpful way of describing things. But again it's about context I think unless you set the context that this is going to be a high performance team and you define what a high performance team is in the same way that you need to define what your values are in order to be able to ultimately exit or coach and if you can't coach them exit toxic talent.
00:10:59
Speaker
If you don't have that, what does it mean to be high performance? How do you exit someone who is not so badly underperforming? this So they're not in the bottom left, but they're in the bottom left of that middle grid. It's a real nightmare. In the UK, it's a lot harder to get rid of people in than in the US. So one of the things that I've really learned is to spend a huge amount of time Up front i mean i really like the sales force free to mom so the vision values
Importance of Performance and Feedback
00:11:25
Speaker
methods obstacles measurements but there are different versions of that ultimately setting a job description.
00:11:33
Speaker
and a V2 mom for everyone cascading down and then setting very clearly what the purpose and values of your team are. And at least twice a year doing a proper performance review. And too often I had a role where I had a ah boss and their idea of a performance review was a one hour walk with you. And I remember telling them, I said, this isn't good enough. giving me feedback based on anecdotal stuff. This is working in financial services you carry under the UK, what's called SMTR risk. So I carry material financial risk because I'm managing people's money. I'm managing if things go wrong and extremists, I could go to prison. You have to take care and attention. I used to prepare 90 minutes for a one hour performance review with a member of my team. I used to collect 360 feet back against our values and our criteria.
00:12:22
Speaker
Love it. And by the way, I'm going to ask Felicia, what do you think of me and what you think of X, Y, and Z? So it's a full 360, so you've created that open so you all know you're doing it. I'd get you to self-rate where you are on the framework, and then I would rate you and play it back. But I think that the challenge is you cannot exit someone or you can't performance coach someone unless you have that sort of data and unless you put that framework in in place. I think too often performance appraisals are just taken lightly and it's like, oh oh my goodness, we've got to do the performance appraisal. Let's go and grab a coffee. Let's have a chat. It's very based on the last two weeks. There's no real sort of data or 360 basis to it.
00:13:08
Speaker
Recency bias. Yeah, recency bias. Again, I'd have all of my leadership team, we'd all have done full Hogan profile. So I know who my Hogan opposite is. So who are the people who are almost my kryptonite and who are my kryptonite to and then again, how do you need to overcome that? But I think, yeah, the most valuable lesson I've invent learned over the last five years is the importance of setting up front the context of how are we going to be as a team? What are our norms and behaviors and set a vision for what we do? And then hold ourselves accountable and then really invest the time and effort as a team, A, doing those performance reviews, whatever you want to describe them, at least twice a year. Being really clear and being able to say, look, Felicia, this is what we discussed last six months. This is what you're doing. This is what you said you were going to do six months ago.
00:13:56
Speaker
Where are we if things are changed that's okay but give me a good reason or we need to understand. Why understand the feedback from colleagues and i wanna see again it goes back to what you define but for me personal growth is extremely important and having set that context i wanna know what's the personal growth you've done invested in yourself most companies have quite big learning and development budgets. And people never really make use of those things. It's like gym but but where people would just maybe go once or twice at the beginning and never really do anything with it. And that's the meat and potatoes. I always think that performance management is just the assessment. It's where someone's performance is. It's the knowledge of where you're at. Succession planning is where you're going, but the L and D part, literally the meat and potatoes that's in between, that's where change
00:14:49
Speaker
happens, and without those three compartments working together, i we don't know what companies are doing but just to stay on track, you spoke a lot about feedback and how important this is, especially in a review. When you're giving feedback to someone who might be toxic, what does that look like to you? Well, no I think the first thing is you need to, again, I remember I think it was probably 2016 when I first came across the vertical candor and this idea of radical candor, which again is this two by two matrix around really giving constructive feedback. And and how do you do it? So on one axis is do you care or not care? And then the other axis is how you do it.
00:15:35
Speaker
I think another lesson that I've learned is not everyone's like me. It's obvious to say that, but I think too often it's easy to just see the world through your own eyes and your own ears. And I'm naturally very tough skinned. I grew up, my parents sent me to boarding school. I was highly independent. I started my career in the city in London at a time where it was pretty much single swim. I was fine. I swam and I was fine, but that's not everyone. And so you assume people take it with that. I never got upset about the stuff that was said about me, but you could see that in a different person, they might receive it very differently. If on top of that, you layer it into you, you work for a very hierarchical organization, all of a sudden, any feedback that you give, I think I'm giving you some feedback, Felicia. I think I'm saying, well, let's say a five out of 10 level of impact, but because I'm the big MD, the big boss, you feel like it's like a sledgehammer, like nine out of 10.
00:16:32
Speaker
Couldn't agree more with you. I can feel the sledgehammer. So I'm just telling you some stuff. Yeah, it took me a long time to figure out that the person on the receiving end is like, you just don't get it. It's just like, you just suddenly like, bam. I'm like, well, I was just telling them, look, Felicia, let when you did that a Excel model, it just wasn't good enough. And here's this, this, and this. And I just, no, I'm not being rude, but I've just dismantled that person. I know you have it in the U.S., but in the U.K., we have these shows like Strictly Come Dancing, and we have Cook Rewind, where you have the judges, people go on and dance, and people give an eight and nine out of ten and give feedback. Or like Simon Cowell in Britain's Got Talent, and I know you've got U.S. Got Talent. Two or three judges who are a bit generous and all the rest, and then you've got one judge who's like quite... You're talking about Simon. Simon.
00:17:18
Speaker
but Ultimately everyone wants their feedback so it's how to calibrate clearly this is not a tv show or or anything else and and so i think i've had to learn how to understand different personality profiles some people who i can be really direct with. I know that they'll receive it on the same if i'm giving them a six out of ten feedback they're receiving it a six out of ten. Or I need to be more self-aware and go, if I'm giving a six out of 10, that person is probably going to feel it like a nine out of 10. And I need to dial that down. I think the second thing is not doing it when you're rushed or stressed. Again, it's back to your personality type because on my personality is fiery red on an insights profile.
00:18:01
Speaker
so to someone who's a yellow or a blue type personality so not blue but a yellow or or green again that's going to be for so i know there are lots of different models hogan insights but being. Mindful of that but i do think the job of leadership is to hold people to account because ultimately a leader's job is to set. The vision and direction of where we're going is to set the milestones, the KPI's, the objectives to achieve, build the best team, and then get that team to deliver. And ultimately, by the way, if the team doesn't deliver, it's the leader's fault. And if the leader doesn't upgrade and replace the team,
00:18:38
Speaker
either through training or coaching or it's the leader's fault so you can't sit there twelve months later and go well we didn't achieve that because that person is rubbish and go well at what point did you think that person was rubbish and why didn't you do anything once we've got through the calibration and i think this goes back to why you have to write down and define what are objectives what are goals, What are we trying to achieve and and be clear and say, look, Felicia, this is what we agreed. Be better at using, I feel when this is what happened. Can you explain to me before just jumping to, I'm going to jump down your throat and be like, you've not done this. You've not done this. And you've not done this to be three months ago. We said you and your team were going to deliver this.
00:19:18
Speaker
We haven't delivered this. We've slipped. We're over budget. I feel that you've mismanaged me. We have our weekly team meetings. You haven't really told me just I'm feeling disappointed. Can you walk me through how we got it? Yeah, absolutely. The context is so important, right? It's just giving people the benefit of the doubt. And I think that once you have all of that context and someone's still underperforming, then you have some reason, you have even just the ability to say, hey, let's figure out how we can do that differently the next time or better the next time, right? And then I think after that person maybe doesn't improve,
00:19:55
Speaker
I guess the other question too is when do you decide that toxic talent needs to go? Are you giving that radical candor for a year until they finally do something? Is you have a window? Is it situational? When do you pull the plug, especially when a business is very highly dependent on someone? For example, I once was working with a company whose top talent, top sellers, right, who probably hold held a quarter or half of the company's clients in their hand. And they said, this seller was literally going around talking to whoever, however she wanted to, and they kept her. And of course, everything crumbled after, but when is the right time to
Addressing Toxic Behavior: Process and Timeframe
00:20:38
Speaker
to let go? And what does that look like?
00:20:41
Speaker
No, I think the reality is in the UK when someone worked for over two years, the minimum is a 12 month period. So you've got to be on it. And I think this is where people are ah sloppy and you need to start the performance appraisal. You then need to put someone where you have a three month window, but you're managing it the whole way. And I think if you have toxic talent and it's undermining the team, at least the team can see that you're on it. People need to know as a boss that you are aware of the situation. and that you are managing it and it's fair. It might be different in the US, but just the legal to avoid being stupid or unfair, dismissal or anything else. And I think this is where what's changed in the last 20, 25 years.
00:21:22
Speaker
Is much more being clear on job descriptions on roles, but job description is not just being about tasks and functionality, but about values and behaviors and making sure actually it's how you pay and promote people. So I think where I got called out early in my career when I was co-seer of running tennis, where you pay and promote some people and you go, well, why did they get promoted? And you're like, well, they're the best sales person. And then at the end of their breath, they were like, yeah, but they were dead. And you're like, well, what do you mean by that? And then you go, ah, and they're like, they just don't want to tell you that there's something on, you've got to explore that. So I think A, you need to go back to your pay and promotion cycle to make sure that you're not promoting that toxic talent through. You can feed back to people who are demonstrating elements of toxicity and say that Felicia, your bonus should have been 75 out of a hundred, but actually you're not the ball, act like you're 90 on performance.
00:22:14
Speaker
But on value, you like this is how your colleagues and all the rest score you against our own team values that we've all signed up to. And therefore, that's why I'm giving you a bonus of 75. And you're like, yep, I hit all my targets. I'm the best salesperson. That person will go, well, that's that. I think the second thing is being comfortable that no one is indispensable, that if you are dependent on someone, then that's a failure of your strategy. So I have a ah very simple heuristic that I do every week where I write down all my problems and I put it into, is it a people problem, a strategy problem, an execution problem, or a funding problem? And every issue is normally related, but I think if you have a people person issue, talk to talent, can't afford to get rid of them, then you've got a strategy problem. Then you need to work on finding a way to not let that person have so much control or influence.
00:23:06
Speaker
over either the execution of your software that you're trying to deliver or the revenue that you need to hit, deliver that quarter or that year. So once you have that, that gives you the freedom. And it's like a game of chess. That's why I think it does take you 12 months because you're like, well, if I want to get rid of that person, I need to hire that or I need to move these two people to compensate for the loss of revenue or impact my finances to do this. And I do think leadership is like a Ruben's Cube. It's this multi-dimensional problem And again, I think that's quite often why people get when they get promoted, they're just not very good at that multidimensional problem. They might be very good at their task or function or selling or producing coding or producing legal work, whatever it is. But the moment you've got to go into this 3D chess and I've got a team and someone's not performing and they're going to move them out, but I don't have enough money. I need to hire them. When I hire them, what position? That's not something you can just figure out on a coffee on the tube on the way to work. That requires beginning with the end in mind and going, okay, what being really clear about what your problem is. I think radical candor isn't just about giving feedback. It's about like feedback on yourself. It's having that mirror and go, how have I got myself in this situation where I'm so dependent on this person? What am I dependent on?
00:24:22
Speaker
and working backwards from there, there are always constraints. As I say, budget constraints, delivery constraints. If I lose that person, I'm not going to be able to deliver that on time. How do I unwind and get out of this situation? And I think you need to be practicing that almost every week, every weekend. Use the opportunity when you're not working and you can just let your brain catch up and sleep on things. I always just box everything into those four quadrants, people, strategy, execution, and funding. sleep on it and then you can normally get clear what the problem is. I'm lucky that I get to mentor or coach a few companies that I invest in and I can see that they get stuck because they're unable to deal with that and they're like, yeah, but you
Dismissing Protected Long-term Employees
00:25:07
Speaker
don't understand. It's so easy to see that they've got a people problem. You've just got to get rid of your CTO. But it's like, I can't get rid of my CTO. You don't understand.
00:25:15
Speaker
I can't just fire my tech leader in a tech company in a moment's notice. Doesn't work like that. I think the other lesson is that people problems only compound and get worse. So the moment you bought those people's shoes, I think start working on them. As I say, I just take the view that it takes at least 12 months to sort things out. I'm also not a lawyer. So I think you also need to know when to bring in ah HR or legal support. If you're working the last company, there should be. good people in HR that you can work with and understand what you can and can't do. And then becomes incredibly complex because you might have older people increasingly now post COVID, many people pull the mental health card that suddenly in the UK gives them protected status. You might have an employee that I joined a team where no one had, there'd never been a redundancy round in 30 years.
00:26:04
Speaker
And I started my career, Deutsche Bank and Merrill Lynch, where the bottom 5% cleared out every year. The bell curve. Yeah, if I'm honest, I sit more at that end. Not saying that you just have to, but I think you do need to be clear on holding people at the bottom to account and moving them on. That doesn't necessarily mean you need to let go of 5%, but I think you need to have that discipline and be like, who is not making the boat go faster? Who's throwing them down? And are we actively managing them? Was too many organizations don't want to have these difficult conversations, don't want to actively manage people. You end up with a whole load of well-paid, overly promoted people. And when you ask, oh, we need people who are, you can't make, they've been here for 15, 16 years. You go, yeah, but that was back in the day. I need them to do this job today going forward. And when I look at my people budget, they're like a significant part of my people budget. I can hire three people for the price of that one person and they're not performing at the level of those three people. So,
00:27:03
Speaker
I understand being loyal, but we're not paying people for past performance. So that's not a toxic talent, but you do end up with a lot of what I call coasters. And I think it's interesting when you work in a small firm, there's no place to hide. Even in the Merrill inches and in the Deutsche banks, you realize that some people are really quite sneaky at being able to get away with quite mediocre for a long period of time and not being called out and paid quite a lot of money to not add a lot of value. And to be fair, I think that a lot of company cultures are really looking at the people who make a lot of noise as the ones to exit the business. And so people are culturally
00:27:46
Speaker
inclined to coast because of the culture that the leaders provide for the business.
Culture of Debate and Talent Management
00:27:51
Speaker
It's like if you speak up or if you cause too much angst or anxiety, it's not good and we're going to just promote the one that's coasting because they don't talk up against you or or whatnot. But I think that the cultures that I think are actually quite healthy are the ones that allow that like healthy debate right, and encourage the healthy debate, especially at the top, that allows for diversity and innovation. But I think some leaders for sure, and I've seen it and I've witnessed it as you speak up too much, it's a problem. And so I think that a lot of
00:28:26
Speaker
what we've been talking about today around toxic talent, what people can get away with, the coasters, how you set up your performance appraisal, and so forth. That is really driven by the culture that leaders present in the first place, right? So I think having that at the top is really important, and that trickles down to all of the things that we've been talking about. But again, it's a preventative, right? Preventative measure, too. No, I think for me, the key to business full stop is trust. I think as a leader, you have to build trust with your leadership team and trust is it's okay to disagree and that you have to invest time in that. It's not just the meetings I used to with my leadership team.
00:29:10
Speaker
go away once a month. We go away for one day, but it would be an evening and we do all of our work there. But I deliberately didn't want it to be in the office. We try and go somewhere different. We'd all go out for dinner and drinks or not everyone drunk, but we'd spend social time together. And then once a quarter, we normally do a two day one. And I think really investing in that, because that's what fills up the trust battery, the trust to have the conversation, to disagree and go, I just don't see that. I just don't think we can deliver that in that Let's talk about people on your team. Let's talk about when we're going to do promotions. Felicia, you've got your team to promote. I've got my team. Let's have an honest conversation and go, well, I know you think so and so is great, but actually I think you've got a bit of a blind spot for that person. I think actually when we think about our values, it's only when as a leadership team, we start to discuss each other's promotions and bonuses in a very open way.
00:30:06
Speaker
rather than a husband spoke where you might be the leader and i think you've got your part and your team that will be through it and run it on spokes rather than let's all get in together let's take a day. I'm gonna go through all of our promotions from the most junior people all the way through and we're gonna really do it properly. and and You might go, well that's a waste of time to do that, but actually as much of it is about building that ability to challenge each other, and then also be challenged by your colleagues, and expect to have to justify things. Because actually all of us will have soft spots for individual members of our team, which others will go.
00:30:41
Speaker
It will either be really obvious or maybe it's just a little bit, but that's healthy to call out. But I think that the performance of team falls over when the trust goes. So I think the number one job of leadership is trust. I think the other thing is you're not there to be friends and being comfortable when you're the boss. And I think this is why people struggle when they're promoted because they're so used to being friends with their colleagues. going for drinks, maybe playing sport, maybe being in a band, whatever people do to suddenly, when you're in a leadership position that changes, you do have to make the tough calls. And if you're not performing, I need to switch you out. And that's very hard if you're good friends outside of work, if you and your families hang out, if you do stuff with the kids. And I was in finding your own company at the beginning, I think that is the danger you perform friendships.
00:31:33
Speaker
I was very deliberate when I took my last big executive job of like, I'm not here to build friendships. Now, actually, it turns out that having left there, I built some good friendships, but I deliberately sort of wanted to keep that line. Again, it doesn't mean you can't have fun, but you need to be really clear on that line because at the end of the day, as the leader, I'm accountable to deliver a whole lot of stuff. In order to do that, my most important asset is my human capital. And in order to do that, I need to get that team to perform as well as it can. And it's hard to do that objectively if you're overly friendship people because I think it clouds your judgment. I agree. Rob, I loved the perspective you have on how to not only identify toxic talent, but how to address the challenge.
Conclusion and Future Topics
00:32:16
Speaker
I think you are an incredibly authentic leader. So Rob, thank you so much for joining me on the show. This has been a wonderful conversation. And I'm excited for the next episode. Yeah, life lessons in parenting and leading. So we'll put that in for next year.
00:32:32
Speaker
Absolutely. That's Rob Gardner, co-founder and CEO at Rebalance Earth, based in London. If today's episode captured your interest, please consider sharing it with a friend or visit cpoplaybook dot.com to read the episode or learn more about leadership and talent management. We greatly appreciate your rating, review, and support as a subscriber. I'm Felicia Shakiba. See you next Wednesday and thanks for listening.