Welcome to WQA Radio, the weekly podcast from the Water Quality Association, the leading voice of the residential, commercial and industrial water treatment community. Find us at https://wqa.org. In this episode, we feature part of a session from the 2021 WQA Convention & Exposition entitled Ethics in Action – Navigating the Gray areas. We’ll hear insights from Jonathan Lewis, partner with Lowenstein and Sandler. Lewis was part of a panel discussion, and he describes the main reason things go south in a customer relationship, how those problems might result in a lawsuit or investigation, and what to do to avoid them. Later, we’ll have our motivational minute and WQA Tip. Learn more about membership at https://wqa.org/membership. Join us in Orlando for the 2024 WQA Convention & Exposition. Learn more at https://wqa.org/convention.