Conflict resolution in just three words

Tell me the problem in three words.

Well, hey there. Welcome back.

The “Favorite Three” Listening Game

Today I want to talk to you about something that was a communication tool and kind of a game. And it all centers around the number three. When my kids were younger, I used to play a game with them in the car. And the game was Favorite Three. And it was such a natural hit that we would use it at parties.. And it really is kind of a not only a cool icebreaker, but it’s sort of a demonstrator of how well people listen. It’s a game you can play with your staff and in meetings, too. If you have a staff meeting and you’re waiting, you can play Favorite Three. It kind of sharpens your mind a little bit in the process, too.

So, here’s how this works. Favorite three basically means you pick your three favorite things. Someone asks you your favorite three things. I mean you can say what’s your favorite dog breed? What’s your favorite Italian food? And what is your favorite state? You go around the room and people answer. They don’t say well my favorite state is… No. In the order that they were asked they need to answer. Usually, there’s a long pause while people’s gears are turning. Seriously, try this. So, the person asking the question names the person who needs to answer and they start and go around in a circle. Many times people actually forget and they’ll say, “Well, wait, what was the second one?” It’s literally three things that you have to remember, but for some reason, for some people, it’s actually quite hard to keep track. So in the example that I just said, the next person would say hopefully husky pizza Colorado and then it would go to the next person and so forth. And those people are devoid of context. They just know the answers of the person in front of them. all the amazing things that we do in life, all the things that we can work through, reading entire novels and keeping track of screenplays and and all the complexities of your job, you may actually have difficulty with that.

So, play it at your next event and tell me how it goes.

Using Three Words for Conflict Resolution

So, here’s the other thing centering around the number three. This helps in conflict resolution. And again, this is something that I used with my kids when there’s a conflict or when they had a conflict and there was a lot of back and forth. As you can imagine, there’s a lot of two people talking over each other and screaming and emotions and things like that. I would pick one to start and I would say, “Tell me the problem in three words.”

That was it.

And then the other person would go and tell me the problem in three words. And it’s really easy to figure out which person is stuck in their emotions and which person is just trying to convey a point. And it’s all because of the three words that they choose. And this is something you can do in your relationship. I mean, if you’ve been married 20 years, you can still do this and say, you know, tell me in three words.

Now, people don’t like to have their communication filtered, adjusted, or controlled. So, it may be difficult for some personality types, especially in the heat of the moment, if you tell them, “No, you’re not allowed to communicate to me in sentences. You need to tell me that in three words.” So, use carefully and wisely.

But even in your job, if you need to do conflict resolution, this may be really eye opening and you think, “Mark, they’re just going to take three verbs.” No, they’re really not. You’ll be shocked at which words they choose, especi