RA*Chat Ep 169: When It’s More Than a Roommate Issue: Navigating Conflict, Care, and Crisis

In this episode of Roompact's RA*Chat, we sit down with Jose Rivera to break down how to distinguish typical roommate conflict from situations that require higher-level intervention. The conversation covers documentation best practices, referrals, collaboration with professional staff, and how to balance empathy with policy enforcement. Especially in complex, real-world situations, RAs like you face on the job.