36. AI & UX: Innovations, Challenges, and Impact

The surge of AI is currently changing the way we work and live. To avoid feeling left behind, it is important to engage with and understand these tools. This is true for UX designers just as much as almost everybody else. In this episode, we feature Henry Modisett from Perplexity AI and Kate Moran to get two insightful perspectives on the current state of AI and its connection to UX. Learn more about Henry Modisett: https://www.linkedin.com/in/henrymodisett/ Learn more about Kate Moran: https://www.linkedin.com/in/kate-m-moran/ Perplexity.AI: https://www.perplexity.ai/ NN/g ARTICLES & TRAINING COURSES AI for UX: Getting Started (free article): https://www.nngroup.com/articles/ai-ux-getting-started/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 AI & Machine Learning Will Change UX Research & Design (free video): https://www.nngroup.com/videos/machine-learning-ux-research-design/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 AI Improves Employee Productivity by 66% (free article): https://www.nngroup.com/articles/ai-tools-productivity-gains/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 AI-Powered Tools for UX Research: Issues and Limitations (free article): https://www.nngroup.com/articles/ai-powered-tools-limitations/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 AI: First New UI Paradigm in 60 Years (free article): https://www.nngroup.com/articles/ai-paradigm/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 Sycophancy in Generative-AI Chatbots (free article): https://www.nngroup.com/articles/sycophancy-generative-ai-chatbots/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 Information Foraging with Generative AI: A Study of 3 Chatbots (free article): https://www.nngroup.com/articles/generative-ai-diary/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 The ELIZA Effect: Why We Love AI (free article): https://www.nngroup.com/articles/eliza-effect-ai/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 Practical AI for UX Professionals (full-day/2 half-day UXC course): https://www.nngroup.com/courses/practical-ai-for-ux-professionals/?utm_source=podcast&utm_medium=social&utm_campaign=ep36 CHAPTERS 0:00 Intro 1:43 Perplexity AI: History & Value Proposition 10:30 Perplexity AI: Next Steps & Future Developments 15:04 Making AI User Friendly: Generative Interfaces 24:33 Understanding AI as a Consumer Product 28:28 Mental Models for AI 30:41 An Outlook for AI 35:51 NN/g’s Role in the AI Movement 37:34 Anthropomorphism of AI 40:07 Dealing with the Fear of AI