Nearly 1 out of 4 of the new garments we purchase end up being returned to the brand/retailer. While retail companies tend to keep the true data about returns under wraps, industry experts estimate that half of returned clothing is never worn by another person, ending up in the landfill instead. So yeah, returns are a pretty big deal across the entire retail industry (even outside of clothing). Amanda is joined by Emily Austin, who has a lot of experience in the world of returns, customer care, and the intersection of technology and returns. What is the true cost of returns?
In this episode we get into the following:
- Why processing returns (also known as "reverse logistics") is very expensive
- How finding a fix for returns has become an entire industry
- Why retailers are changing their return policies
- The environmental and social impact of so many returns
- How the high volume of returns is both the result and cause of declining clothing quality. And yes, it is very ironic that retailers could reduce the number of returns by improving quality!
- Ways we can try to reduce our own number of returns...(yes, it's difficult)
This episode also includes small business audio essays from Ren and Ruby.
Follow and connect with everyone:
Emily: @emaustin11 and @acommonrose (her vintage shop)
Ren: @renb.designs and renbdesigns.com
Ruby: @spokesandstitches Check out her workshops here.
Additional reading:
"Revolve Execs Outline Plans to Slash 60% Return Rate," Glenn Taylor, Sourcing Journal.
"The True Cost of Apparel Returns: Alarming Return Rates Require Loss-Minimization Solutions," Sunny Zheng, Coresight Research.
"Forget Black Friday, it’s time to plan for 'Returns Thursday,'" Alex Timlin, IMRG Blog.
Download the National Retail Federation's "2022 Consumer Returns in the Retail Industry" here.
"Your Brand New Returns End Up in Landfill," Harriet Constable, BBC Earth.
If you want to share your opinion/additional thoughts on the subjects we cover in each episode, feel free to email, whether it’s a typed out message or an audio recording: amanda@clotheshorse.world
Or call the Clotheshorse hotline: 717.925.7417
Find this episode's transcript (and so much more) at clotheshorsepodcast.com
Clotheshorse is brought to you with support from the following sustainable small businesses:
High Energy Vintage is a fun and funky vintage shop located in Somerville, MA, just a few minutes away from downtown Boston. They offer a highly curated selection of bright and colorful clothing and accessories from the 1940s-1990s for people of all genders. Husband-and-wife duo Wiley & Jessamy handpick each piece for quality and style, with a focus on pieces that tran
Nearly 1 out of 4 of the new garments we purchase end up being returned to the brand/retailer. While retail companies tend to keep the true data about returns under wraps, industry experts estimate that half of returned clothing is never worn by another person, ending up in the landfill instead. So yeah, returns are a pretty big deal across the entire retail industry (even outside of clothing). Amanda is joined by Emily Austin, who has a lot of experience in the world of returns, customer care, and the intersection of technology and returns. What is the true cost of returns?
In this episode we get into the following:
- Why processing returns (also known as "reverse logistics") is very expensive
- How finding a fix for returns has become an entire industry
- Why retailers are changing their return policies
- The environmental and social impact of so many returns
- How the high volume of returns is both the result and cause of declining clothing quality. And yes, it is very ironic that retailers could reduce the number of returns by improving quality!
- Ways we can try to reduce our own number of returns...(yes, it's difficult)
This episode also includes small business audio essays from Ren and Ruby.
Follow and connect with everyone:
Emily: @emaustin11 and @acommonrose (her vintage shop)
Ren: @renb.designs and renbdesigns.com
Ruby: @spokesandstitches Check out her workshops here.
Additional reading:
"Revolve Execs Outline Plans to Slash 60% Return Rate," Glenn Taylor, Sourcing Journal.
"The True Cost of Apparel Returns: Alarming Return Rates Require Loss-Minimization Solutions," Sunny Zheng, Coresight Research.
"Forget Black Friday, it’s time to plan for 'Returns Thursday,'" Alex Timlin, IMRG Blog.
Download the National Retail Federation's "2022 Consumer Returns in the Retail Industry" here.
"Your Brand New Returns End Up in Landfill," Harriet Constable, BBC Earth.
If you want to share your opinion/additional thoughts on the subjects we cover in each episode, feel free to email, whether it’s a typed out message or an audio recording: amanda@clotheshorse.world
Or call the Clotheshorse hotline: 717.925.7417
Find this episode's transcript (and so much more) at clotheshorsepodcast.com
Clotheshorse is brought to you with support from the following sustainable small businesses:
High Energy Vintage is a fun and funky vintage shop located in Somerville, MA, just a few minutes away from downtown Boston. They offer a highly curated selection of bright and colorful clothing and accessories from the 1940s-1990s for people of all genders. Husband-and-wife duo Wiley & Jessamy handpick each piece for quality and style, with a focus on pieces that tran
