In this episode of Player Driven, Greg chats with two standout voices in gaming operations—Heidi Christine, CMO and Head of Community at Pixels, and Conor McGinley, Customer Support Lead at Twin Harbor Interactive. Together, they unpack what it really takes to grow and sustain vibrant communities while also delivering high-quality support at scale. From automation and self-service to the role of Discord and the realities of Web3 toxicity, this conversation delivers actionable insights for studios of any size.
Whether you’re trying to balance support load with growth, make Discord less chaotic, or simply empower your community to help itself, this is the episode you’ve been waiting for.
Heidi Christine is the CMO and Head of Community at Pixels, a Web3 studio known for its vibrant MMO-style farming sim. She’s built a thriving, global player base with decentralized strategies, high player trust, and real-world crypto integration.
Conor McGinley leads customer support at Twin Harbor Interactive, creators of longform strategy games like Supremacy 1914 and Call of War. He’s known for his analytical approach to ticket flows, bot frameworks, and scalable support systems.
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